Digital Account Manager Job Description Department: Sales. Reports to: CEO. Job Type: Full-time Permanent. Working Model: Hybrid - Mainly remote. Expected Start Date: ASAP. Salary: €40,000.00 - €60,000.00 - depending on experience. Commission:Performance-based 10% of sales per year. What this job is really like: Phonovation is Irelands leading provider of A2P SMS and mobile messaging. As a Digital Account Manager, you will be responsible for building and maintaining strong relationships with our clients. You will ensure they maximise the value of our mobile messaging solutions and SaaS products. Spearheading the digital marketing strategies for the business to enhance the company's online presence. You will be the main point of contact for clients regarding digital marketing matters and converting theses to sales opportunities. Acting as a trusted advisor, helping clients optimise their communication strategies while identifying opportunities for increasing revenue and expansion. We are innovators, thinkers, and doers. Success, learning, and fun are at the heart of what we do. Key Responsibilities Manage a portfolio of existing clients, ensuring continued high satisfaction and engagement levels. Develop and maintain strong client relationships, acting as the primary point of contact for their messaging needs. Identify opportunities to upsell and cross-sell Phonovations products and services by developing and implementing digital marketing strategies tailored to the business needs. Managing online campaigns, including SEO, SEM, PPC, social media, and content and converting theses to commercial sales. Prepare and deliver reports on digital account performance, key trends, and growth opportunities to optimise strategies for better results. Monitor and analyse client usage data to provide insights and recommendations for improved performance and to drive digital sales. Work closely with the sales, product, compliance, and technical teams to ensure seamless onboarding and continued success for clients. Act as the primary point of contact for customers regarding account and digital marketing matters and develop and maintain strong, long-term client relationships. Set digital strategies tailored to perspective customer needs to enhance their online presence, provide actionable insights, present digital strategies, and reports to clients. Stay updated on digital marketing trends, technologies, and coach, guide, mentor, and support team members. Collaborate with internal teams to resolve client issues promptly and effectively and willingness to learn new skills and develop as an individual. Actively participate and contribute to team and business improvement change initiatives and projects. Requirements Proven experience in digital account management, sales, or customer success, preferably in the telecom, SaaS, or mobile messaging industry. Bachelors degree in Marketing, Business, IT or a related field and the ability to manage multiple clients and projects efficiently. Strong understanding of SEO, SEM, CRM software, online marketing tools and Microsoft Office Suite. 5+ years in marketing sales role with 2+ years customer empathy experience. Excellent communication, negotiation, analytical and relationship-building skills. Ability to understand technical products and explain to non-technical customers. A proactive and problem-solving mindset with a customer-centric approach. Excellent organisational and time-management skills. *This job description is not exhaustive and may vary in line with changes to teams objectives and Phonovation policies. Also, the commission structure is reviewed annually and is performance-based and is discretionary* What We Offer Competitive salary and performance-based incentives. Employer pension contribution. Income protection and death in service schemes. Annual gym allowance. Employee assistance programme. Bi-annual medical check-up. Cycle to work and tax saver commuter schemes. 24 annual leave days and 3 additional company days. 26 weeks paid maternity leave. 24 weeks paid adoptive leave. 2 weeks paid paternity leave. A dynamic and collaborative work environment. Opportunities for career growth and professional development. Flexible working environment. Location Hybrid working model; The successful candidate will be set up to work remotely and will also work in our offices which are located in Blackrock, occasionally for training and engagement purposes. Parking is available offsite. Interview Type Virtual 1st round - motivational based. Office 2nd round - behavioural competency based.
