Role - Community Operations Analyst - Danish Speakers Location: Dublin Contract type: Permanent Work model: Onsite from the office (Sandyford) Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am) * Entry level role At Covalen , we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies. Community Operations Analyst: Assist our client’s community and help resolve inquiries empathetically, accurately and on time. Become and remain knowledgeable about client’s products and community standards. Make well balanced decisions and personally driven to be an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills and most importantly empathy. Display a strong bias to doing what’s right. Investigate and resolve issues that are reported on client’s platform such as requests for account. Support and reports of potentially abusive content. Respond to user inquiries with high quality, speed, empathy and accuracy. Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site. Enforce clients Terms of Use by carefully monitoring reports of abuse on the site. Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions. Recognize trends and patterns and escalate issues outside the company policy to the global team. About you: Strong personal resilience with the ability to operate in a pressured and fast paced environment. High adaptability and positive approach to challenges. Ability to make decisions, to solve problems, to work as part of a team and to consistently hit KPIs on time. Effective Time management & Prioritization skills. Essential Requirements: Fluent in Danish and English. Cultural understanding of the market. Experience in working in an office environment is preferable. Extremely reliable, consistent, and hard-working Passion for ensuring a positive, safe user experience Flexible in working in a faced paced environment with different projects to work on. Ability to learn new information in a short period of time Eligible to work in Ireland full time (Stamp 4, Stamp1-G, or European citizenship ) Benefits and perks: Health Insurance 25 days Annual Leaves Free meals / snacks onsite. Extensive Training & Development Access to Covalen’s Wellness Programs. Tax Saver Travel Card Bike to work scheme What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies. Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated! Equal opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community. Formoreinformation,don'thesitatetoreachouttothismail andyourjourneytobecomingavaluedpartofCovalenstartshere: raquel-r.lopes@covalensolutions.com Apply Now or Reach Out for More Information. #Covalen #BPOjobs #trustandsafety #CareerOpportunity #JoinOurTeam #Covalenjobs #Entryleveljobs #dublin #contentmoderation #contentmoderator #irishjobs #workinireland #CplCovalen#Danish #Danishspeaker #CovalenLinkedin #J-18808-Ljbffr

Learn. Develop. Grow. But always: Share value Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value! Who we are Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. Cork Your career at Deutsche Börse Group Your area of work Joining the team based in Cork, you will be responsible for the administration of corporate action events covering Mutual funds in CBL and exposure to Hedge funds via CGSS systems. Ideally, you like challenges with a focus on delivering consistent quality to our clients, while reducing the operational risk to IFS. Your responsibilities Professionally manage and process any type of corporate action event. Such events include amongst others, change events, exchange offers, AGM/EGM, shareholder consents, mergers, liquidations and other mandatory and voluntary events. Execute all Corporate Action events on the custody and banking systems. Ensure that all Corporate Action events processed within the set timelines. Ensure that Corporate Action cases presented to the Control team in a clear and complete manner. Ensure errors are minimised. Escalate and advise any relevant issues within the team. Assist in project work where required. Assist in automating and streamlining processes within the team. Ensure timely resolutions to client queries where relevant. Work with and as part of multi-national team across all IFS locations (Cork, Luxembourg, Prague and Singapore). Provide a pro-active contribution to ensure the targets and objectives of the team are being achieved. Your profile Excellent communication skills, being clear and honest. 1 year's experience in the funds industry. Excellent organizational skills. Ability to work under pressure to meet deadlines. Open to change and flexible. Strong team player - Ability to work as part of a multi-national team. Excellent problem solver, being solution minded and forward looking. Excellent interpersonal skills. Strong customer focus. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization. Company Culture Cork Our PEOPLE , our focus on RESULTS and Our Commitment to Our CUSTOMERS and COMMUNITY drives Our success. Candidates must demonstrate an ability to understand and apply these four key elements that shape our culture at Clearstream Cork - People, Customers, Results and Community. Why Deutsche Börse Group? We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position. Mobility We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities. Work environment Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included. Health and wellbeing We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates. Financial stability We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts. Hybrid work Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds. Flexible working hours We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job. Internationality Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations. Development We promote individual development by offering internal development programmes, mentoring, further education and training budgets. Contact Recruiting Team Take your career to the next level with us and embrace new challenges! +496921111810 Our Recruiting Team is looking forward to your call or e-mail. #J-18808-Ljbffr

Business Analyst – Zurich We are working with a major Swiss company who are expanding their Business Analysis Team. For this position Fluent German is required (C Level). Key Aspects for the role: Experience in the Insurance industry is desirable but not essential Experience with Financial or Sales Systems Right to work in Switzerland Jira experience 3-5 years experience as a Business Analyst Your area of responsibility: You will be responsible for analysing requirements, creating technical specifications and mapping out business processes in the sales systems You will be responsible for technical coordination, support during implementation and creation of release bulletins and training materials You will be expected to collect test requirements, create test cases and ensure testing for the department You will actively support projects with a focus on requirements analysis & test management You will be the first point of contact regarding compensation processes for the departments Your strengths: You have a completed degree in the field of computer science and/or economics or an equivalent qualification 3-5 years experience in the Business Analysis field and ideally in the Insurance/financial services industry or in provisioning T-SQL, UML and BPMN experience Fluent in German; any other national language is an advantage #J-18808-Ljbffr