Job Details Role Requirements Role Requirement 1 Programme Implementation Oversee a portfolio of programmes, handling all aspects of Performance Delivery Agreements (PDAs) and Programmes of Work (POWs), including budgeting, team management, progress tracking, risk handling, and continuous improvements. Plan and manage operational budget and resource allocation and programme support budgets. Manage each programme from start to finish, ensuring smooth operation and timely completion. Oversee the ongoing implementation of programmes to respond to sector demands and policy requirements. Establish and maintain strong relationships with internal teams and external partners. Manage any issues or escalations, facilitate clear communication, and make final decisions when required. Act as a subject matter expert, contributing to Pobal and national initiatives, working groups, standards, and guidance development. Regularly review programme progress to ensure contract compliance and alignment with organisational goals, adjusting as necessary. Contribute to new business opportunities and work with the Program Administration Unit on grants and project closures, ensuring efficient and seamless wrap-ups. Oversee the development, monitoring, and management of operational planning for the unit. Develop risk registers for SI&E programmes (using agreed system) including risk rating organisations in collaboration with other Business Units and update on relevant systems and monitor on an ongoing basis. Provide the Department(s) with reports and updates as agreed in the Programs of Work (POWs). Role Requirement 2 Application, Appraisal, and Case Management Design, implement, and continuously improve end to-end grant appraisal processes to ensure accuracy, transparency, and timeliness in grant decision-making, ensuring they meet programme standards and specifications. Foster clear communication and streamline processes to make them accessible for all stakeholders. Manage the delivery of all programme appeals as required, maintaining the independence of individual programme processes. To act as system owner and data stewards (unless otherwise agreed) for operational systems, adhering to and monitor adherence to Pobal data governance standards and rules as set out by the Data Governance Officer in line with company and programme requirements. Provide high quality customer support by managing programme related calls, logging and escalating queries, coordinating events, and developing clear materials, processes, and policies to ensure a seamless and positive experience. Design and implement appropriate case management approaches in line with programme budget and available resources ensuring each programme delivers meets compliance obligations while also delivering valuable support to stakeholders. To supply advice and information as required on operation and case management issues to other part of Pobal and/or the sponsoring Department. Manage and adapt support and training activities in response to programme updates and stakeholder feedback, promoting a collaborative approach and continuous improvement. Ensure timely, high-quality reporting to both internal and external stakeholders, fully meeting all programme objectives and enhancing transparency. Create and implement strategies to maximise community impact and service quality, continually assessing and improving programme structures and delivery methods to meet evolving needs. Role Requirement 3 People Management Oversee assigned staff, ensuring they understand their roles, receive the necessary guidance, and feel valued as part of Pobal. Conduct one-on-ones and performance evaluations to foster staff development and maintain high performance standards. Make sure team members follow all standards and procedures, promoting a collaborative and productive work environment. Work with senior management to allocate team resources effectively, ensuring the right support is in place at the right time. Ensure adherence to the highest health and safety standards and all internal policies to maintain a safe and positive working environment. Manage recruitment process with RAG and Candidate Manager in support of Recruitment Team. Support and drive the implementation of all HR policies to a consistent and high standard. Lead with an agile mind-set, focused on problem solving through creative solutions. Role Requirement 4 Stakeholder Management Oversee relationships and communications with external stakeholders, including funding departments and key organisations, to ensure smooth and effective programme management and delivery, where applicable to this Unit and role. Build and maintain effective internal relationships across Pobal directorates, particularly within the SI&E Operations team and Program Administration Unit that support operations and programme delivery. Cultivate and maintain positive relationships with key stakeholders, using their insights to improve both current and future programmes. Required Experience Professional Experience 4 years+ demonstrated knowledge and professional application Strong experience of developing high performing teams Experience of directing customer service / account management services Experience of negotiating with senior management or senior Government officials in relation to programme/project delivery. Ideally would have substantive knowledge or direct experience of current Social Inclusion and Employment programmes, service provision and policy. Quality auditing and improvement experience and expertise Project Experience covering requirement gathering and prioritisation, planning, resource allocation Ability to work at differing levels of detail, both big picture concepts and complex detailed issues. Highly Proficient in use of MS packages e.g. Project, Word, Excel, Outlook, PowerPoint Knowledge of Microsoft Dynamics CRM, SharePoint applications and portals would be an advantage. Personal Attributes Ability to develop professional relationships with customers and colleagues to achieve success. A structured and organised approach with the ability to prioritise and manage workload under pressurised conditions. Demonstrate a flexible and adaptable approach to their work in fast paced demanding environment. Experience of operating consistently in a changing environment at an optimal level. Approaches their work in a professional, friendly and courteous manner. Is confident and approachable while possessing the ability to be assertive as required. Enthusiastic, pragmatic and motivated in their approach. An agile attitude to proactively seek solutions and opportunities with the Team and to enhance, support and grow the service provided. Qualifications Relevant Third Level qualification (e.g., Degree) or equivalent is desirable To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.