Quality & Policy Expert For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Must be fluent in French and English Passion for providing support to people xsokbrc with accuracy and empathy2+ years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Preferred trust and safety experience Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment

Our client is seeking a Chief Financial Officer (CFO), a key executive leadership role partnering with the Managing Director to drive the Groups financial strategy, performance, and long-term growth across Ireland and the UK. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. This role is suited to a commercially focused finance leader who can operate at both a strategic and operational level within a scaling business. The CFO will play a central role in supporting the Groups next phase of development, including both acquisition-led and organic growth, while also ensuring strong financial control, reporting, and operational discipline. Key Responsibilities Strategic Leadership & Growth Partner with the Managing Director to define and deliver the Groups strategic plan Support and lead financial input into acquisition opportunities (M&A), including evaluation, due diligence, structuring, and integration Provide financial insight into organic growth initiatives, including pricing, investment decisions, and expansion plans Contribute to Board-level strategic discussions and decision-making Financial Strategy & Capital Management Lead the Groups funding strategy, banking relationships, and capital structure Develop long-term financial plans and scenario modelling Drive strong cash flow management and working capital performance Commercial & Operational Partnership Act as a senior commercial partner across the business, working closely with Operations and the Sales Director Support key commercial decisions including pricing, contracts, and major tenders Drive profitability improvement and margin performance Finance Function Leadership (Hands-On Requirement) Provide leadership and direction to the finance function across Ireland and the UK Ensure delivery of accurate and timely financial reporting, budgeting, and forecasting Maintain strong financial controls, compliance, and governance standards Operate in a hands-on capacity across financial reporting and finance operations where required, particularly in a scaling or evolving environment Build and develop a high-performing finance team aligned to the needs of the business Governance, Risk & Compliance Ensure strong financial governance and compliance across both jurisdictions Oversee audit processes and regulatory requirements Maintain robust financial controls and risk management frameworks Board & Stakeholder Management Prepare and present financial insights and performance updates to the Board Manage relationships with external stakeholders including banks, advisors, and potential investors Support future investment, refinancing, or strategic transactions Candidate Profile Experience Proven experience xsokbrc at CFO, Finance Director, or senior finance leadership level within a growing or multi-entity business Demonstrated involvement in M&A, corporate finance, or transaction-led growth Strong background in financial control, reporting, and operational finance Experience operating across multiple jurisdictions (Ireland & UK desirable) Skills & Capabilities Strong commercial and strategic acumen Ability to operate at both Board and operational level Strong financial modelling and analytical capability Hands-on approach with attention to detail Effective communicator and influencer at senior level Proven leadership and team development skills . Personal Attributes Growth-oriented and commercially focused Hands-on, adaptable, and comfortable in a dynamic environment High level of integrity and professionalism Skills: "Management Accounts" "Finance" "Leadership"

Job While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Title: Recruitment Delivery Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: Dublin - Hybrid Contract Type: Permanent Salary: €45-55k – Dependent on experience Job Summary / Overview  We’re looking for a results-driven Recruitment Delivery Manager to lead and optimise hiring operations within our Commercial Sector. This role is central to ensuring recruitment excellence, managing a high-performing team, and collaborating with sourcing and operational leaders to deliver quality hires at scale. You’ll be responsible for driving strategy, reducing dropouts and early attrition, providing specialised reports and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business. The role requires you to be on site a minimum of 3 days per week. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  People Leadership & Team Management Lead, coach, and develop a team of recruiters and coordinators to meet volume hiring targets. Foster a culture of accountability, performance, and continuous improvement. Conduct regular performance reviews and support career development. Recruitment Strategy & Execution Own the end-to-end delivery of recruitment campaigns across multiple sites and functions. Collaborate with operations partners, UK Recruitment Delivery Managers and Director of Recruitment UK & Ireland to align candidate pipelines with business needs. Monitor recruitment KPIs and SLAs, ensuring timely and quality delivery. Stakeholder Engagement Partner with operational leaders to forecast hiring needs and tailor recruitment plans. Act as a trusted advisor in workforce planning, talent trends, and market insights. Lead high-level conversations with senior stakeholders to influence recruitment outcomes. Quality & Attrition Management Implement strategies to improve candidate experience, reduce dropouts, and minimise early attrition. Analyse data to identify trends and root causes of attrition, and take corrective action. Ensure quality of hire through robust assessment and selection processes. Collaboration & Innovation Work closely with senior operations partners, UK Recruitment Delivery Managers and Director of Recruitment UK & Ireland to explore new sourcing channels and optimise funnel conversion. Champion technology and process improvements to enhance recruitment delivery. Drive innovation in candidate engagement, onboarding, and retention strategies. What You’ll Bring Proven experience managing high-volume recruitment in a BPO or similar fast-paced environment. Strong leadership and stakeholder management skills. Data-driven mindset with experience using metrics to drive performance. Excellent communication and influencing skills at all levels. Passion for delivering quality hires and improving candidate outcomes. What You’ll Get A pivotal role in shaping recruitment delivery for a leading BPO. Opportunities to innovate and lead strategic initiatives. A collaborative, high-energy culture focused on impact and excellence. Career progression. This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Company Description SGS is the worlds leading Inspection, Verification, Testing and Certification company, with over 98,000 employees in 2,600 locations around the world, including 24 labs in the Pharmaceutical sector. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. We deliver solutions to a wide range of industry sectors in Ireland. In 2021, SGS acquired the International Services Laboratory (ISL) in Ringaskiddy Cork, a centre of excellence for all aspects of pharmaceutical testing. This includes method development & transfer, release and stability testing, stability program management and support of our Scientific Insourcing We are seeking a highly experienced Senior QC Analyst to provide technical leadership within the Quality Control laboratory, with a strong focus on chromatographic method development, optimization, and validation. The successful candidate will act as a subject matter expert for analytical methods, ensuring robust, compliant, and scientifically sound testing in accordance with GMP and ICH guidelines. This role requires a hands-on analytical scientist capable of independently leading complex analytical activities within a regulated pharmaceutical environment. We also will ensure the focus on you and your development. You will receive attractive compensation and benefits, with pharma benchmarked salary, performance related bonus, medical insurance, pension, illness income protection and enhanced vacation. This role is working typical office hours, with flexitime arrangements Job Description Testing of pharmaceutical substances e.g. raw materials and drug substances in a GMP environment in accordance with ISL procedures and quality systems. Focus will be chromatography analysis, along with a range of other analytical techniques as required. Key Accountabilities Lead and execute routine and non-routine QC testing in compliance with cGMP, regulatory requirements, and approved analytical methods. Serve as a technical SME for chromatographic techniques, including HPLC, UPLC, and GC, with detectors such as UV/Vis, PDA, and MS (desirable). Independently develop, optimize, and troubleshoot chromatographic methods, including selection of mobile phases, gradients, columns, flow rates, temperatures, and injection parameters. Design and execute analytical method development studies assessing specificity, robustness, linearity, sensitivity, and overall method performance. Lead and perform forced degradation and stability-indicating studies to demonstrate method specificity and product knowledge. Plan, execute, and review full analytical method validation packages in alignment with ICH Q2 (R2), including: Accuracy and Precision Specificity Linearity and Range Robustness and Ruggedness LOD and LOQ Author, review, and approve method development reports, validation protocols, validation reports, and technical justifications. Provide technical oversight for method transfers, analytical lifecycle management, and continuous improvement initiatives. Perform advanced data analysis including chromatographic integration, impurity profiling, and data trending. Lead or support OOS/OOT investigations, root cause analysis, and implementation of CAPAs. Ensure data integrity, high-quality documentation, and strict adherence to GMP, SOPs, and regulatory expectations. Support regulatory inspections, client audits, and internal audits as a QC representative. Mentor and provide technical guidance to junior QC analysts as required. Qualifications Expert-level hands-on experience with HPLC, UPLC, and GC Detector experience including UV/Vis, PDA, and MS (desirable) Advanced chromatographic method development, optimization, and troubleshooting Full analytical method validation execution and documentation Impurity profiling, forced degradation, and stability-indicating methods GMP documentation, data integrity, and regulatory inspection readiness Bachelors degree in Chemistry, Analytical Chemistry, Pharmaceutical Sciences, or related discipline (advanced degree preferred). 4+ years of experience in a pharmaceutical GMP QC or analytical development laboratory. Proven leadership in analytical method development, optimization, and validation activities. Strong working knowledge of ICH Q2 (R2), GMP regulations, and data integrity expectations. xsokbrc Demonstrated ability to work independently, lead complex analytical studies, and mentor junior staff. Manufacturing Practices, Data Integrity and sound knowledge of analytical technologies (HPLC, GC, KF, IR, PSD, Xray, Wet chemistry) Good organizational skills and strong communication written and verbal Team player, flexible to evolving needs with a strong customer service mentality Excellent quality and safety standards Aptitude in lab computer systems, including LIMS and Trackwise Additional information Expected Behaviors: Integrity, consistency and flexibility Professionalism; with the client, contractors and colleagues at all times Compliance with SGS policies and procedures Participate in team meetings / Team player Strong analytical ability and associated problem solving Results and performance driven Excellent communication skills, both verbal & written Good time management & attention to detail Skills: HPLC Chromatography Analysis GC KF FTIR Wet Chemistry Benefits: Pension Fund Medical Aid / Health Care Paid Holidays Performance Bonus Parking Flexitime Group Life Assurance

Client Care Coordinator Galway Here at Osborne, we are currently working with a very well-established reputable client specialising in Homecare across the country. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. We are currently hiring aClient Care Coordinator for their office in Galway. The ideal candidate will have excellent customer service and scheduling experience. Location: Galway Salary:€30,000+ DOE Hours:7:30/9am-4pm (flexibility required) Essential: Experience or qualification in Healthcare Administration / Nursing / Social care work or related field is ESSENTIAL Minimum of 1 years experience Responsibilities: Managing client care schedules, ensuring appropriate coverage, and adjusting schedules as needed Acting as a liaison between clients, their families, care team members, and healthcare professionals Addressing client inquiries, concerns, and requests, and providing support and guidance Maintaining accurate and up-to-date client records, documentation, and care plans Monitoring client care delivery and ensuring the highest standards of care are maintained Assisting with data entry, filing, report generation, and other administrative duties as required Requirements: Excellent ability to communicate effectively with diverse individuals, both verbally and in writing Strong ability to manage multiple tasks, prioritise workload, and maintain accurate records Ability to assess situations, identify problems, and implement effective solutions Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software Prior experience in a healthcare setting or working with individuals in need of care is often preferred For more information, please apply through the link provided for the attention of Shreya Thornton or call Osborne on . If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. xsokbrc Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORNS

TCP Homecare is a healthcare service provider, specialising in direct to patient services which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patients home. A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Role: The company is currently seeking to employ a customer service administrator. This person is responsible for all elements involved with ensuring a seamless and smooth pathway for patients referred to the TCP Homecare while promoting the highest standard of service at all times. This is permanent, full time (Monday to Friday) role with on site attendance required. This position would ideally suit a candidate with previous experience in logistics administration or route planning, who thrives in a fast-paced environment and demonstrates strong organisational and communication skills. Key Responsibilities: Handling a high volume of calls both inbound and outbound from both healthcare professionals and patients. Providing help and advice to customers, while ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient. To accept and process patient referrals in a sensitive and professional manner, through an in-house bespoke electronic system. Ability to follow SOPs / Workflows processes and procedures accurately. Maintaining all records/correspondence/databases/documentation, electronic or other formats, in an accurate and legible manner within agreed policies. Attention to detail in all aspects of the role is paramount. To attend all company required meetings, training and other business in a prepared and punctual manner. Filing, scanning, and other general office administrative tasks Report customer related concerns as required and complete any investigation as requested by management. Ability to work in a fast paced environment, under own initiative and make decisions quickly and effectively. Ability to work effectivity as part of team is vital. Represents self in a professional and ethical manner at all times, To be courteous, polite and respectful to all customer, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times. Ensure interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients / customers. Responsible for the administration of daily/weekly/monthly documentation for departmental reviews and reports. Daily scheduling and co-ordination in accordance with the service requirements. Assist in the development of patient management protocols Assist in the development of patient IT systems and services Key Desirables Strong PC, administration, interpersonal and communication skills Familiarity or knowledge of medical terminology is an advantage. xsokbrc Ability to deliver in a fast paced environment Ability to work under own initiative and make decisions quickly and effectively Previous experience in transport administration or route planning is desirable, but not essential. What We Offer in Return: Competitive annual salary 24 days of annual leave per annum Pension Scheme Health Insurance Employee Discount Card You Can Also Expect: A supportive and friendly working environment Regular training courses and opportunities to upskill Promotional opportunities Refer a Friend scheme Social events Skills: Administration Medical Customer Service

Office Supervisor Job overview: As office manager you will be the first point of contact of any of the administration issues or concerns within CHI Dublin office. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. You will be expected to be able to lead by role modelling while supporting the business needs. You will support the administration roles within CHI Dublin office, that include reception, resource, appointments, and typist roles. You will support the business manager in being the day-to-day manager for operational issues and be the point of contact for such issues. Responsibilities for Office Supervisor (not an exhaustive list) Oversee and support all administrative duties in the office and ensure that office is operating smoothly. Maintain professionalism, strict confidentiality, and integrity at all times. Ensuring employees experience is of high standard and ensuring positive feedback to clients. Ensuring Diary scheduling is always current especially manging the diary in the event of sickness absence, planned absences or meetings that may result in rescheduling employees. Be able to manage office staff absences (administration) ensuring that there is sufficient staff to support all the business. Manage office supplies inventory and place orders as necessary. Perform receptionist duties: greet visitors, register employees into eOPAS and answer and direct phone calls. Perform resources duties uploading, checking and ensuring information shared is accurate and to the relevant client. Be able to manage the clinic diary as well as scheduling off site clinics as required. Receive and sort incoming mail and deliveries and manage outgoing mail. Develop or update office policies and procedures, and ensure they are implemented appropriately. Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure. Assist in the day to day running of the offices including facilities such as heating, plumbing issues that may occur Identify opportunities for process and office management improvements, and design and implement new systems. Provide other administrative support as necessary, including scheduling group meetings. Ability to work alone or Team working. Self-awareness of The Employment Equality Acts 19982015 and the Equal Status Acts 20002015, a sense of respect for others irrespective of gender, social class, race, or sexual orientation. Planning and Organising Ensure operational functioning of clinics. Ensure the implementation of changes in administration policy. Ensure systems in place to adhere to legal requirements for record keeping, monitoring activity and performance targets. Ensure appropriate levels of staff are provided to deliver the service. Ensuring Diary scheduling is always current especially managing it in the event of sickness absence, planned absences or meetings that may result in rescheduling employees. Oversee and support all administrative duties in the office and ensure that office is operating smoothly. Compliance and Governance To ensure all staff act in accordance with CHI and PAM Group and statutory guidelines & policies. To identify and intervene where circumstances contribute to an unsafe environment for clients and staff. To participate in the implementation of CHI accreditations such as SEQOHS and ISO27001 information security management system. To maintain a personal professional profile. To take an active role in risk assessment, supporting implementation of strategies to minimise risk. Ensuring incidents and near misses are reported, through promotion of a no blame culture. To be familiar with the Health and Safety at Works Act and be aware of its implications and ensure CHI policies are followed. Assist and support Data protection officer in sending out subject access requests. Assist and support in internal and external audit processes. Information Security Management: Support compliance and business manager in the implementation of Information security management by participation in: Annual awareness training of ISO 27001 ISMS Information Security Policy; and participation in the implementation of policy within the administration roles. Monitoring any changes or exposure of key organisational information assets to major threats, reporting any unacceptable levels of risk or near misses and ensuring that awareness of these threats is developed within the team, as well as ensuring that the importance of complying with the ISMS. Ensuring that procedures and controls are correctly implemented, responding and reporting of any incidents including data breaches or near misses. Position Qualifications; Knowledge, Skills and Abilities Ability to work effectively/autonomously with minimum supervision. Able to prioritise own workload and manage own time, self-motivated and capable of working flexibly and to strict deadlines using own initiative. Ability to plan and organise the work within the team in order to meet specified deadlines and service needs. Negotiation and motivational skills. Flexibility to cover alternative shift patterns on occasion, if required. Ability to analyse data, report and present this data and business impacts. Work Environment: Computer literate and competent in the use of all Microsoft Office Applications e.g. Outlook, Word, Excel, SharePoint, Forms etc. Knowledge of EOPAS Occupational Health Management Software or other medical record management system. Confidence, assertiveness, tact, diplomacy, and empathy for dealing with clients and their employees as well as supporting your colleagues and lead that team. Ability to work alone or Team working. Self-awareness of The Employment Equality Acts 19982015 and the Equal Status Acts 20002015, a sense of respect for others irrespective of gender, social class, race, or sexual orientation. Ability to maintain strict confidentiality. Qualifications for Office Supervisor Ideally bachelor's degree in business administration, communications, or a related field or proven experience in management role. 3-5 years of work experience in an administrative/office management role. Must have exceptional attention to detail. Strong organisational and time management skills, and ability to prioritise. Must be a self-starter and driven. Excellent communication and interpersonal skills. Strong problem-solving skills and analytical abilities. xsokbrc Must be proficient with Microsoft Office365 applications and competent in the use of all e.g. Outlook, Word, Excel, SharePoint, Forms etc. All staff will be expected to maintain confidentiality, that of our patients, client and to the business of CHI Dublin . All staff are expected to maintain their responsibility to the Data Protection Act 2018 and take a role in the prevention of information security breaches, all staff are required to abide by policies and procedures of the ISMS (Information Security Management System).

Why not join us and support our commitment to working with people with intellectual disabilities to live their best lives and achieve their hopes and dreams! Support Persons with a disability to access a wide range of community based services and opportunities to meet their individual needs We are currently seeking applications from highly motivated people, to join our team for the following positions: DAY SERVICE COMMUNITY FACILITATORS Ref: 94892 Permanent Full-Time / Permanent Part-Time / Part time evenings only (fixed term contract) and Relief posts Cork City, suburbs and West Cork areas (Bandon / Upton, Innishannon) Day Service Summary: Corlann South provide a wide range of day services which are tailored to meet the unique needs of each individual we support. Learn more about the general tasks related to this opportunity below, as well as required skills. The range of services include community access programmes to intensive support services for people with intellectual disability and autism. In line with New Directions policy, the aim of the service is to provide every individual with opportunities to make meaningful choices and engage in new experiences, supporting personal growth and community inclusion. Each day service is made up of a dedicated staff team and these staff teams are supported through a line management structure, supervision, in house training relevant to the support needs of the person supported and ongoing support from multidisciplinary teams. The candidate will be assigned to a day service location based on their experience, qualification and the service need. THE ROLE As a community facilitator in a day service, you will support adults with intellectual disabilities and autism, through a person centred approach, in achieving their full potential by facilitating them to engage in meaningful day activities based on their will and preference. The service will be in a day service environment, you will work as a member of a team under the supervision of senior staff in line with the principles of New Directions, promoting independence, choice, inclusion and meaningful community participation. You will work as part of the team and provide support on a planned basis. Networking and developing strong links within the community is an integral part of this role. You will be required to support an after work programme on a rostered/rotational basis, some evenings and Saturdays in line with HSE Policy New Directions. The Candidates Each candidate for the appointment must: Have a relevant Level 5 Major or higher qualification on the Quality & Qualifications Ireland (QQI) framework in community development, health or education 6 months' experience of working with people with an intellectual disability, autism and challenging behaviour is desirable Be computer literate including proficiency in Microsoft Office and knowledge and proficiency of using information systems Skills / or interest in Art/Crafts, Pottery, Horticulture, Gardening, Alternative therapies, Music, Sport, would be a distinct advantage. Be available to work afternoons/evenings and some weekends as required Have a full driving licence which qualifies you to drive manual transmission vehicles on Irish roads. Salary Scale: €35,932 - €51,887 per annum (HSE Consolidated Scales 1/2/26 Supervisor/Instructor Specialist Agencies Salary scale). Part-Time posts will be paid pro-rata to a full-time post Informal enquiries please contact: Stephen Dalton, Sector Manager, Tel: ; e-mail: Or Frank McNerney, Sector Manager, Tel: ; e-mail: Or Claire McNally, Sector Manager, Tel: , e-mail: A panel may be formed from this competition from which future vacancies throughout our Cork Services may be filled The closing date for receipt of all applications is: Sunday 12th April 2026 Applications should be made online using the 'Apply' Link Below Corlann South is an equal opportunities employer INDS To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process, click the Apply button below to Login/Register.

What can you expect: As the world's largest captive manager, Marsh offers an innovative, comprehensive approach to captive solutions, helping organizations of all sizes navigate complex, global risks. The following information aims to provide potential candidates with a better understanding of the requirements for this role. This permanent role is based in Dublin which allows for flexibility and working from home. The team is responsible for management of captive (re)insurance undertakings and Section 110 companies. The Account Manager reports to Senior Account Manager and be part of a team of 25+ colleagues. The role holder will manage a portfolio of high profile clients ensuring best in class service aswell as mentoring junior colleagues along their career path and accountancy qualifications. We will rely on you to: Act as the main client contact and be responsible for the total management of allocated companies, staff training and development. Proactively lead and co-ordinate the activities of the team allocated to each client account, and be the focal point for the overall management of accounts. Ensure that clients' accounts (including statutory accounts) are produced and delivered in accordance with all relevant standards and agreed timetables. Ensure that business conducted by these companies is in compliance with the Irish Insurance and Companies legislation and any other relevant statutory requirements. Responsible for the work carried out by the Assistant Accountants who work on client companies. Maintain regular contacts with clients arranging meetings and Board meetings with Principals and agree agendas, travel, accommodation and entertaining arrangements. As leader of the account management team develop excellent working relationships with other team members. Work closely with the Insurance team on all matters concerning client premium receipts, premium tax and claims payments and reserving. Work closely with the internal audit departments of client companies. Carry out regulatory and tax compliance work for client companies. Ensure that the Senior Account Manager is kept informed of all relevant issues relating to clients' accounts. The Account Manager will ensure that: All information required by clients is delivered to them in accordance with agreed timetables. All quarterly and annual Solvency II regulatory returns are filed with the Central Bank of Ireland in accordance with filing deadlines. Payments made to or received by the client company are posted correctly in the books of account, the general ledger and other registers of the clients are properly maintained. The revenue accounts and balance sheet are prepared in accordance with generally accepted accounting principles and the timetable laid down by the Principal. Produce such other financial and insurance information as the Principal may require. Ensure that expenditure is properly specified, duly authorized and that all costs are properly controlled. Ensure the timely payment of monies due to and from the client. Monitor and report on client company investments. Ensure the timely completion and filing of client company tax returns. Oversee all company secretarial matters in conjunction with the appointed company secretary for each client company. Be involved in any projects, at the request of management. What you will need to have: Qualified Accountant with at least two years PQE. Strong interpersonal skills and ability to deal with senior stakeholders i.e. MD/CFO. Ability to hit deadlines and exceed expectations. Ability to be commercially aware and help wider business identify service gaps. What makes you stand out: Accountancy practice experience desirable Experience of managing large scale/long established client relationships/ business partnering - multinational company experience desirable. Why join our team: To be part of a company with a strong brand, committed to making a difference in people's lives. We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person. To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process, click the Apply button below to Login/Register.

Job Summary / Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Overview Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Planning & Scheduling: Defining project scope, goals, milestones, and timelines.Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.Team Leadership: Assembling, directing, and motivating project teamsRisk Management: Identifying, monitoring, and mitigating potential project risks.Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.Quality Assurance: Ensuring deliverables meet expected standards and project goals.Project manage multiple small to medium scale projects from scoping through to Implementation and roll outPartner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and supportIdentify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projectsTranslate business requirements into implementation plans, furthering our mission of protecting and supporting our client communityPlay an active role by contributing to improving policies, products, processes and support system solutionsSOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory ManagementClient Syncs - Upcoming Projects, Task Management, Escalation ReportChange Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review ManagementAgenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in BPO Work Experience Graduated, PMP certified, Financial Acumen Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience 5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projectsProven ability to manage multiple projects concurrently through successful implementation in an operational environment Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects Ability to work in a fast-paced environment with minimal guidance Experience working with internal/ external stakeholders in multiple geographic regionsADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience of supporting large Operations (500+) with strong focus on engagement and work culture Required Skills Technical & Functional Skills PMP, Prince2 certified Technical support, Customer Service, Trust & Safety domain experience preferred Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall). Communication: Excellent interpersonal skills to manage diverse teams and client expectations. Problem-Solving: Ability to handle unexpected issues and adapt to changes. Tools: Proficiency in project management software (e.g. MS Project, Jira) Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.