Your mission This is not a remote/hybrid role Location : Dundrum Business Park Salary : 13.50 per hour , Total : 40 hrs per week Customer Experience Agent Are you an experienced contact centre professional who thrives in a fast-paced, target-driven environment? We're looking for Customer Experience Agents to join our dynamic team, where you'll handle a high volume of inbound and outbound calls from existing clients. Your ability to stay calm under pressure, communicate effectively, and deliver exceptional service will be key to your success in this role. Key Responsibilities Manage inbound and outbound client calls, ensuring each interaction reflects FMI's commitment to quality, professionalism, and care. Handle high call volumes with accuracy and efficiency, maintaining focus on both customer satisfaction and performance targets. Build and maintain strong client relationships by listening, understanding needs, and providing tailored solutions. Engage in outbound calls to existing clients to provide updates, resolve queries, and identify opportunities for cross-selling and up-selling. Work collaboratively within a high-performing contact centre team, contributing to shared goals and celebrating collective success. Remain composed and proactive in challenging situations, ensuring a positive customer experience even under pressure. Follow established processes, compliance standards, and reporting requirements to ensure consistent service delivery. Participate fully in comprehensive training and continuous learning to stay up to date with products, systems, and best practices. Your profile Responsibilities: Proven experience in a busy contact centre environment handling both inbound and outbound calls is essential. Strong communication and listening skills, with the ability to adapt your style to different customer needs and scenarios. Resilient, self-motivated, and target-driven, with the ability to perform well under pressure. Team-focused and committed to supporting a positive, results-oriented culture. A passion for delivering an outstanding customer experience and achieving goals aligned with FMI's values. What next? Click apply now and join our family! FMI is located close to the city centre and easily accessible via public transport INDHP To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. We are delighted to announce that we are looking for a part time Sales Advisor in our Waterford Store. This role would be for 3 days per week. The Person Must be an enthusiastic individual with a talent for selling, matched with a strong customer focus. Goal driven, ambitious with a hunger to be successful. A desire to develop and progress within an expanding company. Achieve weekly sales targets, using our POS system and dealing with our customers on a day to day basis, both by telephone and in person. Energetic and enthusiastic. Willingness to provide a top class professional service. Skills and Qualifications You will be an experienced retail advisor with at least two years retail experience. Furniture experience would be beneficial but not essential. Previous achievement of sales targets will be an advantage. You will have strong IT skills and an excellent telephone manner. You will be a team player with excellent communication skills. Able to use your own initiative, you will be hard working, conscientious with strong motivational skills. WHY JOIN US: Up to 23 days holidays Fun, fast paced & high energy work environment Culture of developing and promoting from within the company Our Generous staff discounts Our pension Scheme Our Bonus Scheme Our Educational Support Scheme Our Discounted corporate rate health care Our free Employee Assistance Programme Our wellbeing initiatives like our Bike to work scheme Career Development Opportunities Continuous professional development with dedicated training resources #Jobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Mechanical Supervisor Team Operations | Contract type Permanent About Mitie Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients. We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024. Mitie have been awarded the IBEC Keep Well Mark in and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development. We are Mitie, the future of high-performing places. Key Responsibilities: Lead and Manage Maintenance Team: Supervise a multidisciplinary team mechanical maintenance technicians. Conduct regular performance reviews, assess technical proficiency, and ensure compliance with key performance indicators (KPIs) across daily, weekly, and monthly goals. Hands-On Contractor Supervision: Oversee on-site contractors, ensuring all completed works meet technical specifications, quality standards, and safety regulations through routine inspections. Client Escalation and Resolution Management: Serve as the primary technical point of contact for client escalations. Lead troubleshooting efforts, coordinate with technicians and subcontractors, and resolve issues promptly while maintaining a strong on-site presence across all client locations. Service Desk and Workflow Collaboration: Collaborate with the Service Desk and Planned Maintenance teams to streamline work orders, optimise workflows, and ensure best practices across internal teams and contract partners. Main Duties: Hands-On Leadership: Provide active leadership by supporting technical troubleshooting and problem-solving. Collaborate with senior management, identify and lead projects, manage resources, and maintain accountability for technical excellence. Cost Analysis and Risk Management: Perform cost analysis and technical risk assessments for maintenance and project works. Balance client requirements with budget constraints through value management and cost control exercises. Energy Efficiency Initiatives: Implement energy-saving measures, monitor systems for optimal energy consumption, and recommend modifications to reduce costs across Mechanical systems and building services. Technical Site Inspections: Conduct regular site visits to assess equipment and infrastructure, perform evaluations, and compile accurate quotes for preventative maintenance and project work. Maintenance and Repair Expertise: Provide expert guidance on building system maintenance. Develop and update method statements and technical documentation to ensure consistent operational procedures. Service Delivery Optimisation: Identify and implement improvements in service delivery, staying current with Mechanical and facilities management trends to align with industry standards. Technical Performance Management: Monitor and address team performance issues while providing hands-on support as needed to maintain service quality. Additional Duties: Direct Maintenance Support: Assist with troubleshooting, mechanical system maintenance, and building fabric repairs as needed, offering technical expertise for complex issues. Flexible Working and On-Call Support: Participate in flexible working arrangements and an on-call rotation to address urgent site needs. About You: Essential: Relevant mechanical trade certification. Strong technical facilities management experience, specifically in mechanical systems. Proven ability to communicate technical issues and solutions to clients effectively. Experience developing costs and proposals based on technical assessments, with clear and detailed work scopes. Proficiency in extracting and interpreting data from performance management systems and technical reports to improve service. Experience managing compliance, health, and safety standards in a technical environment. Desirable: Facilities Management qualification. Project management skills. Benefits include: 25 days annual leave. Company vehicle Employer Pension contribution. Annual leave purchase scheme (buy up to 5 extra days of annual leave per year). Free virtual GP service. Access to our Employee Assistance Programme (EAP). Mi Recognition (Thanking employees for a job well done ranging from €25 - €250). Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie). Long service awards (Ranging from €50-€300). Mi Deals (Fantastic savings at high street stores). A non-contributory life assurance scheme. Bike2Work Scheme. Tax Saver Scheme. Learning & development (access to 200 courses on our L&D platform). This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie promotes equality of opportunity in the workplace in compliance with employment legislation. Diversity, equity, and inclusion informs the basis of all employment policies and practices. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Staff Nurse Theatre, FTC - UPMC Whitfield Hospital Location: UPMC Whitfield Hospital Job type: Fixed Term Overview of role: To work as a member of a team of nurses in the UPMC Whitfield Hospital theatre department providing high quality, patient centred care for patients and their families. To develop and maintain good relationships with all members of the multi-disciplinary team and to work closely with nursing colleagues developing innovative practice within the unit delivering evidence-based care. The theatre nurse will be expected to assist in a wide range of specialities e.g. orthopaedic, general, ophthalmology, gynae, ENT, pain management, urology, vascular. Assistance may also be provided to anaesthetic and PACU. To develop specialist knowledge of nursing practice relating to his/her clinical area. Please note this is an 11 month fixed term contract. Primary Duties and Responsibilities: Clinical: Ensure the delivery of the highest possible standard of care to all patients. Act as preceptor to pre-registration students, mentor new clinical staff and new non-clinical staff. Support and guide all colleagues when needed. Liaise with link lecturers from affiliated nurse education departments with particular regard to developing and maintaining UPMC Whitfield Hospital as a recognised learning environment for student nurses. Develop and maintain effective communication and interpersonal relationships with all members of the multi-disciplinary team to ensure a good team spirit and collaborative working practices. Support the clinical nurse manager by meeting agreed responsibilities as set out by the Assistant Director of Nursing or the Director of Nursing at any time. Identify and discuss nursing/patient needs with consultants/nursing team, multidisciplinary team, patients, and carers. Ensure that the highest possible standards of patient care and patient safety are maintained at all times. Maintain high standards of communication, both written and verbal at all times. Have a working knowledge of all NMBI publications to include the Scope of Practice Framework and Code of Professional Misconduct. Maintain own professional registration and submit to HR department for verification yearly. Develop and maintain a high level of knowledge of the following and always practice within the guidelines and policies written at both unit and hospital level: - Clinical risk reporting policy - Occupational Health - Facilities Management - Patient Moving and Handling - Resuscitation / Basic Life Support - Health and Safety It is the responsibility of all UPMC Whitfield Hospital employees to ensure they are aware of and competent in the reporting of Clinic Risk and all Health and Safety concerns. Undertake a pro-active approach in achieving and maintaining accreditation standards within UPMC Whitfield Hospital and have an in-depth knowledge of departmental and hospital-wide policies. Quality & Audit: Participate and lead as required in clinical audit and research activity within the field, promoting a positive attitude towards the implementation of evidence- based practice. Undertake research/ clinical audit as necessary, critically analyse and provide written reports of the same. Participate in local audits in preparation for annual accreditation. Work closely with the Quality and Patient Safety team, ensuring the department is meeting accreditation standards at all times. Health and Safety: To uphold UPMC Whitfield Hospital's policy requirements in relation to Fire, Infection Control, Radiation Safety and Health and Safety at work regulations and to attend updates. Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures. To observe a general duty of care for the health, safety and well-being of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post. Professional / Education: Develop the necessary skills to enable you to act as shift co-ordinator /Team Leader. This will include the assessment and allocation of workload to maintain patient and staff safety at all times. Manage your workload appropriately to ensure that patient care needs are met, and that you and your colleagues are able to take an allocated break. Develop appropriate IT skills to enable you to work in an efficient manner within the clinical environment and have a working knowledge of Isoft. Continually risk assesses the theatre environment to ensure the safety of all patients, relatives and staff members. Report any accidents, incidents or complaints according to UPMC Whitfield Hospital Guidelines and Policies. Practice and demonstrate research based nursing care, maintaining personal and professional development. Undertake any specific training required to perform your role e.g. use of equipment, administration of specialist medication. Qualifications & Experience: Be a Registered Nurse in the general division of the Register of Nurses maintained by Nursing & Midwifery Board of Ireland (NMBI) Basic Life Support Training Hold a Theatre Qualification (desirable) Demonstrate evidence of Theatre Nursing experience. Have knowledge of the relevant disciplines in the Hospital pertaining to Infection Control, Quality and Risk Management, Health & Safety. Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable. Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

ARTICULATED TRUCK DRIVER Fulltime/Permanent Position - 45 hours Shift times:- 6am start time or 7pm start time Role will be based from Clonee Role & Responsibilities The primary role will be transport and delivery of goods nationwide daily in an Articulated Truck. Duties will include: Checking all orders against manifests and signing on receipt of orders Ensuring all delivery paperwork is completed and accurate Report all delivery issues to customer services/ Management in a timely manner Report all vehicle maintenance issues to management Adhere to the Companies Health & Safety Policy Role is a physical role so candidate will need to be fit and able with manual handling cert Skills Required for the Role Full Clean CE licence Digital Tachograph Card All CPC's required and in date Relevant experience in Ireland driving: - Articulated Trucks Fluent English is essential Must be flexible Must be available to complete multidrop nationwide deliveries Must work to deadlines Manual handling cert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

The Croke Park, Dublin Dublin's Iconic Sporting hotel is situated beside the impressive stadium playing host to the biggest GAA matches and concerts to visit the city. The Croke Park, a 4 star Doyle Collection property, offers 232 bedrooms, Hawthorn Restaurant, Sideline Bar and a charming garden terrace. The hotel boasts an energetic, and passionate team who showcase the warmth and kindness associated with Irish Hospitality daily. The perks of working at The Croke Park Hotel 30 days of holiday including public holidays, increasing to 35 with length of service Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends 50% off food when dining with the Doyle Collection Great location with easy access to public transport In-house training team dedicated to your personal development Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!) Save money with our Cycle to Work scheme and plan for your future with our pension Staff summer parties, Christmas parties and regular team get togethers Refer a Friend bonus scheme Plus more... If you seek continuous development and investment in your future, have a passion for reaching innovation and excellence, this is the role and company for you. We are looking for flexible and dedicated people who enjoy being part of a strong kitchen bridgade. As a Chef de Partie you will love all things food and want to be part of a kitchen team that works together to plate up tasty, fresh, good looking dishes. This is a full-time position, and candidates must be eligible to work 40 hours per week on a 5 over 7 roster basis. As a Chef de Partie at the Croke Park, you will be working for the family owned Doyle Collection Hotel group, which means there are plenty of opportunities for your career to grow in Ireland and further afield in the UK and the USA! The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer. Skills: Passion for Hospitality Excellent Customer Service Skills Enthusiastic and Motivated Individual Benefits: Meals on Duty Dining Discounts Refer A Friend Bonus Scheme

Mixologist - Pigs Lane Pigs Lane is an award-winning cocktail and whiskey bar in the heart of Killarney, celebrated for its inventive drinks, refined atmosphere, and dedication to craft. Guided by passion and precision, our team takes pride in creating experiences that are as memorable as they are masterfully made. We are proud to have recently been awarded one pin on the Pinnacle Guide, a recognition of our commitment to excellence, innovation, and hospitality. We're now seeking an experienced Mixologist to join our talented team - someone with creativity, technical expertise, and a deep appreciation for fine spirits and flavour balance. About the Role As a Mixologist at Pigs Lane, you'll bring your artistry and knowledge to the forefront of our bar experience. You'll craft both classic and contemporary cocktails, experiment with new ingredients and techniques, and help shape the evolution of our menu. You'll work closely with the team to ensure each guest enjoys a personalised, world-class experience. Key Responsibilities Create and serve cocktails, whiskeys, and spirits to an exceptional standard Maintain a strong understanding of flavour profiles, ingredients, and mixology techniques Engage with guests to share the story behind our curated cocktails and whiskey selection Uphold high standards of hygiene, organisation, and presentation at all times The Ideal Candidate Proven experience as a mixologist or bartender in a premium or high-volume venue A strong foundation in classic cocktail-making and an interest in modern mixology Excellent knowledge of spirits, particularly whiskey and craft ingredients A passion for creativity, hospitality, and continuous learning Fluent in English and legally permitted to work in Ireland 18 years+ and available to work evenings and weekends Why Join Pigs Lane? The opportunity to work in a recognised venue, awarded one pin on the Pinnacle Guide A culture that values creativity, innovation, and excellence Opportunities for professional growth within a passionate, forward-thinking team If you're inspired by flavour, craft, and connection - and want to help shape one of Killarney's most exciting bar experiences - we'd love to hear from you. Apply now and join the team at Pigs Lane. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Vendor Coordination -Credit Management Department: Finance Employment Type: Full Time Location: Dublin 18 Description We are seeking a highly motivated and detail-oriented Vendor Coordination to join our credit management team. Reporting to the Senior Credit Manager, the successful candidate will play a crucial role in managing, coordinating and reporting on our third-party relationships with collections vendors, the network operators our meter installation partner, as well as managing the day-to-day activities of our field operations specialists. Key Responsibilities DCA Collections Vendor Management Manage the workflow that is provided to our third party DCA across all business units ensuring a timely and accurate process is in place for the placement of Yuno Final Bills, Oil Final bills, and PPP final bills with our Third Party DCA Monitor and Review Third Party vendor performance across all final bill products, compile monthly performance reporting on all products with suggestions and implementation plans for areas that need improvement. Manage and own third party DCA queries, Lising with other credit management, Billing and CX stakeholders to track and resolve all open queries in a timely manner. Manage the cross check and sign off third party DCA invoices monthly. 2. Market Messages- Network Operators Manage the Vacant/DeEng/ReEng processes including liaising with internal business teams, sending market messages e.g. 017 or actioning inbound messaged e.g. 131/117R & issuing status reports to the senior credit manager. Act as point of contact for the network operators relating to the escalation of credit management market messages such as 017,021, and any other market messaging as determined by the senor credit manager. Responsibility for tracking, reporting and resolving any credit management market message issues with the network operators. Responsibility for reviewing and approving charges from the network operators relating to credit management market messages and escalations. Assist the senior credit manager re any ad hoc requests relation to market messaging relating to credit management. 3.PPP Meter Installation Partner Manage the relationship with our meter installer relating to credit management jobs carried out by their technicians. Implement an efficient process to ensure Revenue Jobs are raised in a timely manner and follow up to ensure completion Report monthly on revenue job success rates, issues, and plans for improvement. Review installer invoices and cross check invoiced work v actual work completed. 4.Field Operations - Reads Gain a full understanding of the impact of field ops reads and ensure prioritisation of weekly workflow is prioritised based on maximum impact to either long term no access revenue loss (Elec) or unreconciled consumption (Gas). Work with the Credit Management Lead to coordinate with our 2 field ops specialists ensuring they are working on prioritised tasks on a weekly basis and reporting back on progress. Implement reporting to show effectiveness of field ops specialists in obtaining and submitting meter reads. Participate in continuous improvement initiatives and engagement initiatives to ensure Field ops agents are included as part of the wider credit management function. Skills, Knowledge and Expertise Energy industry experience is a distinct advantage Familiarity with energy market messaging is a distinct advantage At least 2 years' experience in a similar role High attention to detail with the ability to work efficiently under tight deadlines. Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.). Strong communication skills and the ability to collaborate with cross-functional teams. Ability to adapt to a fast-paced environment and manage multiple tasks effectively. Ability to adapt to changing industry trends and regulatory requirements. Benefits Competitive salary & bonus structure Pension Contribution Scheme PrepayPower Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

We are currently recruiting for a Bar Manager to join our team at Killaloe Hotel & Spa, situated in Killaloe, County Clare. Killaloe is a picturesque tourist town twinned with Ballina on the Tipperary side straddling the River Shannon. Killaloe is well-known for its fishing and boating activities. The hotel is approximately 1.2 km from the centre of Killaloe. The hotel overlooks the Kincora Marina which has direct boating access to Lough Derg and The River Shannon. The property comprises of a substantial modern hotel having 35 en-suite bedrooms, lounge, function room, Restaurant and Sionna Spa. The property has a commanding view over Lough Derg to the rear with ample car-parking and gardens to the front. Objective of the Role The Bar Manager will manage the operational and financial success of the Beverage function, reporting to the General Manager. To the relevant standards, supervise and oversee all beverage areas in the hotel. Support/supervise hotel events to ensure exceptional service at all times. To work with and support other managers/supervisors Bar ordering and stock management Ensure that all guests are greeted warmly and cheerfully at arrival and throughout their stay. Assist with the training of new employees. Ensure that all meals and beverages are delivered on time and to the acceptable standards. Daily supervision of the Bar, Restaurant, and C&B operations and personnel. A hands on approach To ensure that all of our customers receive the best possible service. Candidate Requirements F&B Knowledge Stock management experience Excellent customer service Skills: Teamwork Management food & beverage Benefits: Meal Allowance / Canteen Paid Holidays Parking

You will partner senior stakeholders to develop the strategic direction for the market capability plan, (what and how) by completing learning needs analysis to identify current and future capability needs across the group, feeding this into an overarching Group Tesco Capability strategy. Sitting within the Group Learning Services team and Market, you'll work closely with the other capability partners to ensure a standardised and consistent approach is applied to all learner audiences. You'll work closely with the Capability Design team and Tesco Business Solutions to shape, influence and own capability for your business area(s). You will be visible, responsive, challenging and effective at building relationships and influencing across the group. You'll be an L&D expert and take an 'outside-in' approach, always striving to maintain industry expertise. - Own and lead the market capability strategy inc. Learning Tech experience and governance, ensuring we remove duplication and drive learner consistency. - Partner with senior stakeholders to develop and influence strategic direction for market learning for both the what and the how - Lead robust, data led learning needs analysis to develop and deliver prioritised market focused capability plans, which ensure the right skills and behaviours to deliver both market and central strategic priorities - Work collaboratively with other Capability Partners to ensure a rounded view of market-needs within functional plans and vice versa. Drives value through business-wide learning offerings to ensure a consistent approach is taken across all learning products and platforms. - Partner with people business partners, talent partners and POE teams to ensure end to end alignment to the overall colleague experience - Champion the core learning offer for colleagues, managers and leaders, influencing the business to adopt the core offer and ensure a seamless learning experience for all colleagues within their Markets(s). - Own any safe and legal training specific to your market and will be responsible for working with TBS to create content to keep the business compliant. - You live 20/80, ensuring your market(s) follow all governance processes and ruthlessly prioritise work in line with the group capability's plans and priorities. You take a cost-conscious approach to all budgetary decisions, sharing accountably on budget decisions and ensuring we follow group capability budgeting priorities within the work we deliver in functions. - Contribute to establishing a world class Group PoE and Learning Services, within capability, continuously striving to bring outside- in thinking and are passionate about ensuring the learner experience is at the heart of what you do. - Follow the procurement policy to source external strategic partners that align to and support our group capability plan and priorities - Champion and role model our Win Together behaviours, contributing to a cultural change programme across the Tesco group & actively driving a culture of learning. -Learning and Development design/deployment *Excellent consulting and critical analysis skills -Strong business and commercial acumen - Able to present information and data to a senior audience in a compelling way - Courage to challenge - Strives for continuous improvement, finding creative ways to achieve results Able to embrace and drive change - Ability to balance high level perspective with pragmatic approach - Learning/Cultural / behavioural change theories into practice - Diversity and Inclusion experience - Able to collaborate and communicate beyond your own team/function At Tesco, our vision is to become every customer's favourite way to shop, whether they are at home or on the move. Our core purpose is to serve our customers, communities, and the planet a little better every day. At Tesco, we pride ourselves on having an inclusive culture where everyone can truly be themselves. This is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognize the value and opportunity it brings, ensuring our colleagues feel they can be themselves at work and are supported to be at their best. We have embraced a blended working week, combining office and remote working. Our offices remain places for connection, collaboration, and innovation. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, who in turn help build our business's success and reflect the diversity of the communities we serve. Our stores are welcoming places for everyone, with colleagues trained to support those with visible or hidden disabilities through the Sunflower Lanyard programme. As a large business with diverse roles and flexible working patterns, Tesco can find something that suits you. We celebrate diversity and welcome everyone. Our inclusive recruitment process ensures candidates can thrive and request any necessary adjustments. For more information on accessibility support, visit Tesco Careers Accessibility. If you need additional support, please email . This will help us understand how we can best support you through the recruitment process. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.