Join Capita Ireland as a Customer Payment Advisor - Starting 1st September! Are you ready to make a real impact in customer service? At Capita Ireland, we're proud to be a leader in the business process outsourcing market, with over 1,200 talented colleagues delivering multichannel customer engagement across industries like utilities, telecoms, media, travel, finance, agriculture, and the public sector. We're now hiring Customer Payment Advisors to join our dynamic and supportive team! What We're Looking For: A passion for delivering excellent customer service A knack for problem-solving and making customers feel valued A positive attitude and a desire to grow with a forward-thinking company Location Requirement: To be considered, you must reside within the Republic of Ireland. Start Date: Monday, 1st September 2025 Job Title: Collections Advisor - Hybrid Working (Little Island, Cork) Location: Hybrid - Work from both home and our office at: Capita Customer Solutions 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Salary & Benefits: €28,080 per annum Company-matched pension Life assurance High street discounts Refer-a-friend & earnscheme Plus many more exciting perks! Shift Pattern: Rotational shifts Monday to Friday, between 8 AM and 8 PM After training, you'll work a hybrid model-splitting your time between home and our Little Island office Training & Grad Bay: We'll set you up for success with comprehensive training and support. Training and grad bay will be full-time, in-officeat Little Island You'll gain the tools, knowledge, and confidence to thrive in your role Your duties will include: Handling inbound and outbound calls to customers Contacting customers who have outstanding debt on their account Assist customers by ensuring they are back on track with outstanding payments Setting up payment plans for customers Setting up Direct Debits Calculating outstanding debt amounts Taking payments from customers Taking customers through their account, providing a breakdown of their account. Explain debt to each customer and how this is made up and what is outstanding/owing Taking customers through steps to get their account back up to date and on track Trying to avoid customers being disconnected by offering solutions to make payments Required experience: Previous experience working in similar environment and ideally within a customer collections role Able to work comfortably to targets Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's MS Excel skills Showing excellent PC and data entry skills with the ability to use multiple systems at any one time Bringing a proactive attitude with the ability and ambition to develop role in the future Role Benefits: 22 days holidays plus bank holidays Opportunity to buy additional holidays Access to Wrkit - giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing Cost of eyecare vouchers for eye examinations and money towards glasses if required Access to Capita pension scheme Access to Employee Assistance Programme Life Assurance Benefit Cycle2Work Scheme The Recruitment Process Once you've submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you'll move to the next steps to complete a screening form.
Join Capita Ireland as a Customer Service Advisor - Clonakilty, Co. Cork Are you passionate about delivering excellent customer experiences? We're looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis. What's the role? You'll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression. Your role will be key in delivering a proactive and professional service that makes a real difference. Working hours: Monday to Friday, 8:00 AM - 4:00 PM 30 or 37 hours per week - enjoy a great work-life balance with no weekend shifts! Location: West Cork Business and Technology Park, Clonakilty, Co. Cork, P85 YH98 Enjoy working in a scenic and peaceful location with a strong sense of community. Why join us? Be part of a collaborative and inclusive culture Gain valuable experience in a supportive environment Opportunities for career growth within Capita What you'll be doing: Handle a high number of customer queries via telephone and complete administration tasks Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. Full time = €25974 per annum Part time = €21,060 per annum 22 days annual leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme....and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you. #CEOFFICEHIGH
Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries. Location Requirement: To be eligible, you must reside within the Republic of Ireland. Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home. Training & Onboarding: Your journey begins with an 8-week full-time training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday. What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for mid Septemeber What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme....and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
Operations Manager (Regulatory Sector) page is loaded Operations Manager (Regulatory Sector) Aplikuj remote type Hybrydowy locations Little Island time type Zatrudnienie w pełnym wymiarze godzin posted on Opublikowano 3 dni temu job requisition id 10112562 Capita Experience is seeking an Operations Manager to lead the delivery of CBI-regulated insurance services in a dynamic, internationally delivered environment. This is a Hybrid role based in Little Island, Cork, with travel required across the country and internationally as needed. While the position offers hybrid working flexibility, the successful candidate must be a resident in Ireland to meet operational and travel requirements. Job title: Operations Manager (Regulatory Sector) Job Description: This is an exciting opportunity for a motivated professional with minimum APA-level qualifications and a strong foundation in operational and leadership roles, looking to take the next step in their career, to gain or grow their international experience. Working hybrid from our Cork office, with periodic travel across Ireland and into Europe, you will be responsible for performance delivery and customer success for teams located outside of Ireland. In partnership with peer Operational Managers on-location, you will drive a strong risk culture that enables the delivery of compliant, high-quality customer experiences. You will engage regularly with clients and play a key role in ensuring regulatory compliance and service excellence, while actively supporting the execution of a dynamic transformation roadmap, guiding the team toward a blended model of human and digital service delivery. This role sits at the intersection of client success, operational execution, and regulatory assurance, offering long-term career progression, exposure to a leading insurance brand, and the chance to shape future-ready capabilities in a digitally evolving sector. What We’re Looking For CIP, QFA or APA Qualified in General Insurance, with at least 3 years experience in a Minimum Competence Code Controlled Function CF1 or CF7 role. 3+ years of management experience in the insurance industry. Strong leadership, client relationship, and change management skills. Experience in contact centre operations, forecasting, and technology. Confident communicator with a hands-on, proactive approach. What’s In It For You Competitive salary 22 days annual leave High street discounts Pension scheme Opportunities to grow and develop your career If this role sounds of interest, please click on apply and a member of the Talent Acquisition Team will be in touch to discuss your application further. Location: Little Island, Ireland Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. #J-18808-Ljbffr
