Language Data Analyst (Hebrew) *This position is based in Cork City, Ireland and is office based* *Relocation package provided for suitable candidates outside of Ireland* Does working with languages in AI development sound appealing? We are looking for a Hebrew Language Data Analyst to join our team in Cork city on a variety of project tasks. You will carry out data analysis, identify and resolve issues, tagging, implementing regular training and collaborate with colleagues in your native language to improve the model for the larger AI project. The data will train and improve speech recognition and AI systems. Fluency in both Hebrew and English is necessary as you'll work on Hebrew data and English is the communal language across the wider project. Responsibilities: Work in both Hebrew and English Resolve queries to train/improve/adapt the model This position may include transcription, grading and data labelling Work within an agile environment where tasks can change quickly Work on different tasks/projects simultaneously Work largely independently and be responsible for your own work. Collaboration is also integral to project success Manage task priorities and deliver quality work on time Meet and maintain project expectations and standards. Work to the direction of your supervisors and with the wider team on various tasks Provide daily reports and feedback to your supervisors Collaborate with team members Participate in training and development sessions with your team members & engage with other learning support mechanisms as appropriate Work with a number of tools and applications Potentially provide training and support to other members of your team in due course; working collaboratively to achieve a team goal Role Requirements & Skills: Required language fluency: Hebrew Excellent writing/spelling and listening skills in your native language. In-depth knowledge of native culture, staying up to date with day-to-day news and happenings in the target country and regular use of the language required - multi-generational knowledge English: Proficient reading, writing and comprehension skills, as the language of the larger team communications, is required for understanding role support documentation and communications with the international team. Problem-solving and reasoning skills. Linguistics or IT background preferred, but not required. Competent computer and software skills across different operating systems. Mac OS proficiency preferable. Meeting daily KPI's to meet project requirements. Understanding and experience with voice recognition software is required. Ability to track, analyse, report issues and work progression Proactiveness (confidence in sharing information, escalating when necessary/appropriate) Communication skills, both written and verbal Flexibility to respond and react to changing priorities quickly and efficiently Highly organised with attention to detail and a commitment to quality What you can expect from us: Flexitime, start between 7:00 to 9am Healthcare (VHI) Pension scheme Bike to work scheme 20 days holidays, increasing with length of service Generous paid illness days Social events Skills development opportunities to support your growth Note: this role is on-site. Job Types: Full-time, Permanent Pay: €33,600.00 per year Benefits: Relocation assistance Schedule: Monday to Friday Application question(s): Will you be willing to relocate to Cork? Will you require a work permit to work in Ireland? Are you Fluent in Hebrew? Language: English (preferred) Work Location: In person #J-18808-Ljbffr
Priority Operations - Customer Support Specialist Location: Onsite (Cork HQ, Mahon) Permanent Position Salary €27,250 Shifts: current shift rotation between 8am - 10pm (Monday to Sunday) Start Date : October 21st or November 4th If you love solving puzzles then you will love this job! Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry! One of our most exciting clients, a company who is a giant in the fintech industry, are currently looking for passionate customer service representatives, who will be at the forefront of the business assisting their customers. Join us as a …Priority Operations Specialist. No day is the same. Every day is a learning opportunity. Each day is planned out in advance of what communication channel you will be using either that be Chat / Email or RAC (Request a call). You may need to work on all 3 channels on the same day depending on the volume. You have your colleagues around so you can ask for help or just have chit chat between tickets. You will have bi-weekly meetings with your manager to discuss our progress and developments. Also you will have monthly meetings with your quality lead to discuss your month's progress. Competencies and Responsibilities Customer Service - Operational Beauty is one of TELUS International core values that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day to day duties. Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this project, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. Resilience - You will enjoy working in a dynamic fast-paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. Communication - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & outbound calls, chat, and email channels. What we NEED you to have: Fluency in English At least 1 year of customer service experience, preferably in a Call Center Environment. Excellent problem-solving abilities Strong time management skills and motivation to exceed expectations Strong team spirit with a passion and drive to help users and to deliver the best customer experience A can-do attitude and willingness to learn. What we would LOVE you to have Technical product knowledge Adaptability What’s in it for you: Are you still thinking about it? Stable job, international career opportunities, regular training, great rewards for referring your friends, multilingual exposure, multiple bonuses, community projects, and way more! We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme, or Vision Eye Test. Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)! Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards. In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen, and coffee stations. Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long. What happens next? Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days. You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate. Job Type: Full-time Pay: €27,000.00-€28,000.00 per year Additional pay: Performance bonus Benefits: Bike to work scheme Company events Employee assistance program On-site gym On-site parking Ability to commute/relocate: Loughmahon Technology Park, Cork, CO. Cork: reliably commute or plan to relocate before starting work (required) Work authorisation: Ireland (required) Work Location: In person #J-18808-Ljbffr
Quality Controller: Arabic Hybrid role Successful candidates will work within the online video platform market, specializing in improving the quality of online video content. Providing cultural and language expertise for the assigned markets and aligning delivery to customer expectations and general business requirements. Quality Controllers track and resolve quality issues in our various international markets. In this role, you will employ your analytical and problem-solving skills to find innovative and creative ways to address quality challenges and continually improve the experience of our customers. Through your leadership and mentoring, you will establish a productive and supportive relationship with our team of remote workers and ensure the successful implementation of your quality improvement initiatives. RESPONSIBILITIES Manage the performance of and regularly interact with a large number of work-at-home “cloud based” resources, through supervision and mentoring. Be the expert, foresee and pre-empt quality issues and continuously bring improvement to the quality of our data. Provide relevant language and cultural expertise for the business and customers, including how users interact with online videos. Conduct root cause analysis of performance issues on an ongoing basis with follow-up through the design, implementation and results measurement of quality improvement programs, providing reports and recommendations to management. Provide educational support through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes. The role will require a high degree of confidence and experience using internet-based technologies and online research. Flexibility to adjust to frequent change in line with customer requirements project evolution. GENERAL SKILLS EXPECTATIONS Fluency in one of these additional languages is essential: Arabic . Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated. The ideal candidate will possess a keen awareness of current events and political landscape. 3rd Level Qualification or equivalent work experience is essential. Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior. Desire to question and improve existing processes and the ability to adapt to change. Strong Microsoft Office skills, especially Excel and PowerPoint. Experience with Google Suite an advantage. Strong data analysis skills with experience using BI software an advantage. Experience with designing and delivering eLearning content an advantage. Experience with data analysis to support decision-making an advantage. Job Types: Full-time, Permanent Pay: Up to €30,000.00 per year Benefits: Relocation assistance. Schedule: Monday to Friday. Work Location: In person #J-18808-Ljbffr
Position: Community Engagement Lead 12 months Secondment (Maternity Leave cover) Telus International AI is a leading provider of Artificial Intelligence solutions. Telus International AI combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content. Role Description: The primary focus of this role will be to manage the capacity of a global community, ensuring that they are actively engaged at all times. You will do this through leading a group of talented individuals on the Community Engagement team to ensure that our global internet-based homeworkers are being supported to the highest possible standard. You will work directly with the Community Engagement Manager to ensure that customer deliverables are achieved. You will also be required to liaise directly with functional leaders (Quality & Recruitment) to ensure customer capacity needs are being met. This will be a fast-paced role which requires leadership, determination and strong analytical skills. Duties & Responsibilities: Coordinate with the Community Engagement Manager to ensure key program deliverables and capacity metrics are achieved. Implement action plans where applicable. Provide direct support, regular feedback to assist in managing the performance of Community Engagement Coordinators and Administrators within the team, leading different meetings and projects while also mentoring team members as well. Collaborate with the Community Manager to represent the Community Engagement Function on customer calls, meetings and business reviews as required. This will mean taking program related suggestions forward and sharing insights with the customer. Communicate deadlines to the team and assist with day-to-day queries/escalations. Onboard new hires and ensure on the job training is conducted effectively and on time. Deliver regular reports and results of global community performance. Outline improvement initiatives, as well as escalate any potential issues to the Community Engagement Manager. Ensure a high level of engagement amongst the global community with a specific focus on driving up activity levels and increasing overall retention. Enhance and evolve existing communications with our online global community. Ensure the overall wellbeing of the community is at the forefront of all messaging. Collaborate with Content/Media Team to create new and engaging community content. This will include the roll out and evaluation of such initiatives. Partner closely with the Social Media Monitoring team to review daily/weekly reports of online posts by the global community. Ensure any concerning topics are addressed. Compile community reward/incentive programs, analyze and share results. Create and analyze survey data. Share results and insights with the wider program team. Participate in interactive webinar sessions to the community and create new webinar content when required. This list is not exhaustive as there may be other duties and responsibilities that form part of the role. Key Skills & Experience: Prior experience in Community Engagement is desirable. Effective leadership and excellent interpersonal skills. Customer driven with a focus on achieving program performance metrics. Flexibility and willingness to support multiple functions/business units when required. Attention to detail with a focus on diligence and accuracy. Strong analytical skills and a willingness to problem solve and innovate at all times. Ability to maintain professionalism and confidentiality with proprietary information. Primary degree in a Business or similar discipline. Experience with Google Suite and/or MS Office. Experience in a global multinational work environment. Job Types: Full-time, Fixed term Contract length: 12 months Pay: €22,600.00-€40,358.22 per year Benefits: Company pension. On-site parking. Relocation assistance. Sick pay. Work from home. Schedule: 8 hour shift. Day shift. Holidays. Monday to Friday. No weekends. Work authorisation: Ireland (preferred). Work Location: In person. #J-18808-Ljbffr
