Join Our Family at Musgrave La Rousse Foods Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as an FSQ Specalist. This role is responsible for providing Food Safety & Quality support at each of the stages along the supply chain, including supplier, raw material intake, production, product management and Customer. What You'll be doing: Support the implementation and maintenance of the sites Food Safety & Quality Management systems and all associated procedures, policies, and records. Ensure products produced are meeting specification through internal monitoring procedures and product assessments. Responsibility for Product specifications raw material, finished product (including nutrional information) and process (QAS). Responsible for ensuring the Product Quality Inspection points are being effectively optimised to improve product quality awareness throughout the business and ensure a consistent product quality approach is achieved. Responsible for following key activities including but not limited to: Daily, Weekly, Monthly QC Checks as per TS activity plan to ensure site & product FS&Q Standards are being maintained. HACCP/CCP Verification checks. Product inspection raw material, in process and finished product. Cleaning verification checks and environmental hygiene monitoring. Ensuring product testing schedule is being adhered to. Results trending. Supplier Approval Product Validations. Equipment calibration Micro sampling Internal audits e.g., hygiene and glass audits Co-ordinate customer complaints investigation, liaising with relevant stakeholders both internal and external, including the consumer to successfully close-out. Non-conformance reporting and corrective action implementation. Review and maintain quality documents. Ensure full product traceability is maintained at all stages of the process. Attend all meetings as request by direct report and engage positively and contribute to same. Completion of Project work as directed by the Food Safety and Quality Team to improve Food Safety and Quality initiatives within the Musgrave business. Ensure Compliance with ISO and FSSC 22000 standards and customer standards What we are looking for: Science/ Food Science Qualification Essential Diploma level at a minimum. Minimum 1 years QA/QC experience in Food Manufacturing environment is desirable. Computer literate Flexibility, quick learner, problem solver, good communication and organisational skills. Have the ability to work on ones own initiative as well as part of a team. High attention to detail, problem solver and strong communication skills. What we Offer or Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Ready to make an impact?Apply now and be part of a forward-thinking company that values your expertise and vision. TPBN1_IJ
We are delighted to announce an exciting career opportunity for our newly renovatedDonnybrook FairMorehampton Road store. We are looking for a part timeWines and Spirts Sales Advisorto join our existing team at Donnybrook. As a wine and spirts expert you will need to be a confident customer focused individual who delivers exceptional service to our customer. The successful candidate will be friendly, personable, and passionate about all things food and drink. This is a fantastic opportunity for a candidate looking to upskill and develop their retail skills. Please do not apply for this role if you are not available or legally allowed to work in Ireland or if you are under 18! Duties &Responsibilities: Day to day running of the wine department, ensuring highest of standards are maintained Ensure to provide guidance to all customers, going the 'extra mile' regarding the service provided Bringing forth new ideas to increase sales Maintain POS systems, update product pricing and run daily reports Communicate with store management on daily basis to achieve business objectives Merchandising of the wine and spirits department. The successful candidate will need to have: You must be 18+ years old to qualify for this role Previous retail experience in wine department is needed for this roleWSET trainedwill be an advantage Customer-focused and capable of building a quality and loyal customer base Have a proactive, motivated attitude Strong desire to learn, develop and inspire other team members Demonstrate flexibility and be prepared to work retail hours Excellent organizational skills and be detail orientated Have a hands-on approach Ability to work under pressure and make quick decisions Thrive in a fast-paced environment TPBN1_IJ
Financial Planning & Analysis Senior Analyst Permanent Cork Join Musgrave A Legacy of Innovation, Community, and Excellence Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Financial Planning & Analysisteam as a Senior Analyst. The role of the Planning and Analysis function in MRPI is to guide and direct the business via robust forecasting and reporting, in addition to providing top-class business partnering. The Planning & Analysis Senior Analyst plays an integral role in this delivery, supporting the three-year business planning process and the delivery of the annual budget and quarterly financial forecasts. The role is crucial in supporting informed financial decision-making and strategy development within MRPI. What you'll be doing: Support the delivery of the 3YP, Annual Budgeting and Forecasting process. Support strategic analysis on key commercial levers within the business. Support decision-making by providing stakeholders with timely, detailed and meaningful insights on business performance. Identify and support improvements in budgeting and forecasting processes, focusing on efficiency and effectiveness. Provide analytical and decision support to the Finance Director / Head of Finance Retail / FP&A Senior Manager as required. Proactively support commercial and cross-functional projects by adding value through analysis and insight. Communicate clearly and positively with stakeholders to ensure strong understanding of financial performance and drivers. What we are looking for: Professional Accountancy Qualification (ACA, CIMA, ACCA, etc.). 5+ years experience in a senior finance or analytical role. Proven experience managing and influencing stakeholders at a senior level. Strong relationship-building skills and confidence dealing with internal stakeholders. Ability to make decisions at pace, working in a disciplined and agile manner. Strong analytical, numerical and data interpretation skills. Knowledge of the Irish retail industry (distinct advantage). Project and change management capability. Process-driven and systems-focused mindset (Anaplan experience an advantage). Flexible, adaptable, with strong interpersonal and presentation skills. ???????Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely. TPBN1_IJ
Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as HR and Customer Service Manager in our Sallynoggin MarketPlace. Please note this role is 30hrs per week. What you'll be doing: Roles and Responsibilities: HR To ensure that all aspects of absence, timekeeping grievance and discipline are communicated and dealt with effectively with the support of Central Human Resources. Ensure adherence to the Musgrave Policy and Procedures for all colleagues Conduct disciplinary procedures To ensure adherence to all relevant HR policies and a working knowledge of the legislation that supports these Liaise closely with Central Human Resources department in all HR related areas involving legislative procedure. Manage the recruitment process for colleagues from interview stage through to onboarding and setting new starters up on system Manage all HR related KPIs Responsible for the payroll for the site, supported by wider Payroll department Maintain a harmonious working environment to ensure colleagues are aware of the role they play in achieving the overall company objectives. Ensure all staff are clearly focused on the need to satisfy the customer and are given the opportunity to use their individual skills. Consider the welfare and wellbeing of colleagues and manage such areas as holidays, rosters, overtime control, working standards, appearance and general working procedures. To ensure regular communication briefings with all colleagues as per Communications strategy. To manage & complete the weekly payroll for the branch Ensure high levels of employee engagement in the branch Manage all employee issues in a fair and consistent manner Responsible for the Engagement & Charity initiatives Undertake any other adhoc duties required by the general manager Customer Service: Checkouts/Reception/Cash Office To ensure exceptionally high standards of customer service are offered at all times. Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis. To ensure the correct operational procedures are maintained and reviewed on a continual basis. To effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times. Reception - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner. Cash Office - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner. What we're looking for: Education and Experience: 3 - 5 years experience in similar management role ideally within aWholesale or retail environment is desirable Must have a good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum. Must have experience of implementation of HR policies and practices e.g. recruitment, absence management. Previous experience of reporting HR related KPIs and payroll experience is highly advantageous What we offer : Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know TPBN1_IJ
Regional Manager Contract: 2 Years Location: Munster Region Join Musgrave A Legacy of Innovation, Community, and Excellence Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We`re proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We`re committed to becoming the most trusted and sustainable business in Ireland, and we`re looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Musgrave Operating Partners Ireland (MOPI) Team as Regional Manager. Role Purpose: The purpose of this role is to drive store profitability within the assigned group of MOPI stores. This will be achieved through coaching store management teams to deliver annualtargets set and key store metrics, such as labour, shrink, waste and RTC, whilst ensuring best in class retail excellence standards are achieved. This person will play a critical role in delivering the turnaround plan for MOPI and individual stores and must ensure that the turnaround is achieved through people. Area of Responsibility: Sales Development of local store plans Execution of key commercial plan initiatives. Brand strategy rollout and evolution. Work with Category Specialists to ensure stores are gaining the appropriate support to drive sales in key categories. Work with Store Managers to drive online growth within their stores, ensuring that online best practice is in place and delivering for the customer. Coach store managers to develop local store plans focused on increasing footfall and spend. Work with stores to analyse sales trends and to develop strategies to address areas of underperformance. Work with local marketing and the Head of Sales to ensure our local plans will get cut through opposite the customer. Ultimate sign off for the setting of regional budgets and forecasts, ensuring competitor impacts etc. are captured. Oversee revamps and store development in your region with key responsibility for delivering business case. Coach Store Managers to understand their customer base and encourage local customer feedback Area of Responsibility: Store Profitability Work with the central finance to coach Store Management teams on understanding and maximising store P&Ls and levers that drive EBITDAR. Deliver Waste, Shrink, RTC, store costs budgets to required benchmark Oversee the budgeting and forecasting process for your region. Coach underperforming stores and support with local intervention plans where required. Apply learning of R1/Super Six and ensure central initiatives are localised and delivered to plan. Ensure all stores are delivering operational margin and are finding ways locally to maximise scan margin Drive a no tolerance culture when in ensuring all stores comply with shrink and waste management procedures. Work with central operations to ensure that a lean but effective labour model is in place in each store. Oversee the rollout of IR initiatives and delivery of set targets within the region of stores. Work with HR to ensure that the store bonus scheme is driving performance effectively. Area of Responsibility: Retail Excellence Develop a culture whereby all stores are delivering best in class retail standards. Mystery Shop results consistently delivering to ICARE excellence standard. Minimum of 2 stores within region nominated for store of the year. Availability metrics (online & GFK) achieving to target. Pricing & Food Safety achieving to target. Drive H&S awareness within the region, ensuring we are providing a safe place to work & shop for our Colleagues and customers. Overall RE standards of 89% or above. Work with the HR team to ensure that all operational training is delivered to the required standard and is aligned to the needs of each store. Area of Responsibility: Succession & Capability Planning Work with RHRM to ensure that the Right People, Right Structure process is in place for all stores and that each Store Manager has a clear assessment of the management team and Colleagues. Coach Managers on performance managing red Colleagues through to exit within tight timeframes. Ensure there is a clear succession plan in place for each role (from Team Leader to Store Manager) in each store. Work with the RHRM to ensure that the store development plan is aligned to the succession plan. Drive a culture whereby we look to fill all vacancies (TL and above) internally, working to a target of 60% for the region. Play an active role in the recruitment of all management vacancies in the region. Conduct structured performance appraisals with Store Managers and agree KPIs for each Manager. Conduct mid-year reviews and implement performance improvement plans for underperformers. Work with the Head of Operations and HR Director to develop a Store Manager Capability Programme designed to ensure we have the best retailers in our stores. Area of Responsibility: Engagement Drive a culture of engagement within your region, ensuring all Store Managers understand the importance of engaging with our management teams, Colleagues and Support Office. Ensure effective communication with central operations, Support Office etc. Work with the management team to ensure our support office is supporting our Driving Profit in each and every store agenda. Act as a gatekeeper to ensure that Support Office and ways of working are embedded. Ensure store engagement plans are executed and Managers are supported where needed. Lead Store Managers forums and annual engagement / team building days for Store Managers. Drive the Breakthrough culture with a particular focus on ensuring that the appropriate breakthrough tools are implemented within region (outcome focused, line of one etc.) What we are looking for: Degree qualified (not essential) Full clean drivers licence 3rd level Retail / Business qualification Experience operating in a multi-site retail environment. Strong commercial skills with experience in P&L management. A natural leader with the ability to bring people with him/her. Excellent communication and interpersonal skills. A natural ability to coach with a proven track record in motivating and developing others. A self-starter with strong drive and energy to deliver results. Experience delivering on key outcomes that have made a material difference to a business Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. 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Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 18market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and MusgraveMarketPlace. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on theworldand we will support our suppliers and customers to make a difference too. Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and have an opportunity for a Business Development Manager to join our Foodservice team. This role will cover Kildare, surrounded counties and other areasas required. Please note this is a 12 month contract Role Purpose: The purpose of the role is to develop a defined territory as outlined by the Regional Sales Manager, with total responsibility for sales, debt, margin and profit. You will deliver and exceed agreed regional and territory sales, profit and margin targets across the (delivered, collect and online) Foodservice business. The role responsibilities include the following but not limited to: What you'll be doing: Develop the territory by managing a prospect list to secure new customers Drive growth through expanding the range that is currently being supplied to existing accounts. Maintain all accounts within Musgrave MarketPlace agreed credit terms Manage all customer contracts within the territory, including managing pricing and range to maximise profitability Maintain Territory Management costs within allocated budgets, through good time management, resources management, and the most effective call pattern for each customer. Ensure excellent customer service through friendly, accurate field communication and good administration practices. Provide accurate and relevant information on competitor activity and other trade field information to the Regional Sales Manager. Ensure the correct product mix in each account thus ensuring maximum profitability. Ensure full co-operation via the Territory Telesales Developer, Regional General Managers, Regional Foodservice Floor Managers etc. to ensure maximum growth in your specific territory. Complete all administration as required including Journey plans, Daily Sales Reports, Record Cards and Prospect lists What we're Looking for: The successful candidate will possess the following: 2-3 years experience/ knowledge in food industry or in direct foodservice sales (competitors/ range/ customers) 3rd level Business Related Degree Proven track record in proactive field sales and achieved targets. Good understanding of the foodservice customer Proven track record of networking within the sales community Knowledge of product margins and reporting Direct selling skills in a professional manner Customer focused with customer service skills Strong level of commercial awareness. Administration skills, planning and time management skills. Forwarding thinking with the ability to work on own initiative. Can do Attitude Ability to change, adapt and be flexible Full clean driving licence Sales training completed Food qualification (Desirable) What we offer: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know TPBN1_IJ
Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Fruit and Veg Specialist. Role Purpose: To develop Fruit & Veg sales in a defined territory, with responsibility for sales, debt, margin and profit. What youll be doing: Key Responsibilities: In conjunction with Sales Specialist Team and Foodservice sales teams ensure the successful delivery of category best practice, standards, salesmanship & growth. Deliver and exceed agreed regional and category sales, profit and margin targets across the (delivered, collect and online) Foodservice business. Ensure existing and potential customers receive excellent customer service, while maintaining and establishing strong relationships and partnerships that will add value to our customer proposition. Develop the territory by managing a prospect list to secure new customers. Deliver commercial strategy through new initiatives. Support the development & implementation of category plans. Drive growth through expanding the range that is currently being supplied to existing accounts to substantially increase loyalty through current customer base. Ensure full optimisation of the offer through the Customer Service Co-Ordinator, Regional General Managers, and Cash & Carry Floor Managers etc. to ensure maximum growth in your category. In conjunction with the Trading team, facilitate and drive the introduction of new products/range as the company/customer requirements. Ensure excellent customer service through friendly, accurate field communication and good administration practices & CRM. Ensure the correct product mix in each account thus ensuring maximum profitability. Complete all administration as required including Journey plans, Daily Sales Reports, Record Cards and Prospect lists. Maintain Territory Management costs within allocated budgets, through good time management, resources management, and the most effective call pattern for each customer. Manage all customer contracts within the territory, including managing pricing and range to maximise profitability. What were looking for: Experience, Skills and Education Essential: 3 - 5 years knowledge/experience in F&V Wholesale Trade essential Experience/ knowledge in retail industry or in direct retail sales (competitors/ range/ customers) Proven track record in proactive field sales and achieved targets Proven ability to manage a customer base and develop new business Proven track record in selling large product range Ability to manage customer profitability (price/margin) Persuasive Selling and strong negotiation skills Leaving Cert / GCSE. Full clean driving licence What we offer: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. TPBN1_IJ
Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Small Medium Enterprises (SME) Sales Colleague to join our CorkMarketPlace team. SME customers are comprised of a variety of industries eg beauty, gyms, trade, manufacture, creches to name a few. The purpose of this role is to grow sales within the small to medium business sector - including online, corporate hampers, gifting and drive continuous improvement, key responsibilities of this position include but not limited to: Roles and Responsibilities: Drive sales in line with SME budget targets Drive profit in line with SME budget targets Manage online processes and customer registrations end to end Manage all KPIs associated with the SME channel Grow strong customer relationships with current customers to grow and maintain loyalty Identify sales opportunities working with the Floor Manager & SME Sales Manager to identify new target customers with sales opportunities to grow profitable sales. Working on own initiative to seek out new business but also to drive customers who are lapsed or in decline, getting more of the basket from customers. Manage and complete all relevant weekly sales reports using MWP systems to report to the SME sales manager and branch manager. Maintain proactive customer communication and engagement through different channels: mail, digital and face to face To ensure the wholesale standards in your area is to a consistently excellence level (merchandising, product availability, HACCP, H&S) Engage with all departments to grow sales and customer satisfaction. Form strong relationships with key sales and and trading colleagues. To work cross functionally with all the departments to ensure consistent delivery of excellence service levels to our customers Manage Online sales and activities responsible for setting up new online customers, managing temporary accounts. Drive Seasonal opportunities- Hampers, Gifting- own all occasions Experience, Skills and Education: 2 - 3 years knowledge and sales experience, ideally in wholesale or retail Experience/ knowledge in wholesale industry or in direct retail sales (competitors/ range/ customers) Customer focused with an ability to develop strong customer relationships Be fully flexible with working hours Go above and beyond where necessary to get the job done Passionate about food Ability to change, adapt and be flexible Ability to work cross functionally Leaving Cert or equivalent Full clean driving licence and access to car as some travel required Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. TPBN1_IJ
Customer Experience & Proposition Manager Permanent Location: Dublin/ Cork Join Musgrave A Legacy of Innovation, Community, and Excellence Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We`re proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We`re committed to becoming the most trusted and sustainable business in Ireland, and we`re looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Insights and Innovation team as a Customer Expierence & Proposition Manager. Role Purpose The Customer Experience & Proposition Manager is accountable for defining, improving and activating the end-to-end customer experience and value proposition across key moments that matter. This role translates customer needs into clear propositions, journey improvements, and operational change, ensuring the business delivers an experience that is distinctive, consistent and commercially effective. What you'll be doing: Own the Customer Proposition for Musgrave Retail Brands Define and evolve the customer value proposition and how it shows up across channels (in-store, online, service, communications). Develop proposition frameworks by customer segment and shopping mission (e.g. value, family meals, health, premium, convenience), with clear commercial intent. Translate proposition into clear principles for teams: what must be true in store, in service, in range, in price, in comms. Ensure propositions are distinctive versus competitors, relevant to customers, and deliverable at scale. Lead Customer Journey & Experience Improvement Own and prioritise the improvement of high-impact customer journeys (e.g. weekly shop, top-up, food-to-go, online, service recovery). Identify friction, pain points, and delight opportunities using data and customer research. Prioritise and drive a CX improvement roadmap with measurable outcomes. Build and execute a CX improvement roadmap focused on moments that move satisfaction and commercial outcomes. Balance quick-win improvements with longer-term capability building Translate Insight into Commercial and Operational Change Synthesize voice-of-customer, performance data and frontline feedback into clear priorities and actions for the business. Define moments that matter and create experience standards (service, environment, signage, navigation, queuing, availability). Convert insight into scalable solutions that can be embedded in stores, systems and ways of working. Measure and Manage CX Performance Own the CX measurement approach and drive improvements in key metrics (e.g., NPS, complaints, effort score). Create clear customer performance dashboards linking CX metrics to commercial indicators such as conversion, basket size, frequency and retention. Track the commercial impact of CX changes (conversion, basket, frequency, retention). Build credible business cases that demonstrate the ROI of experience and proposition investments. Cross-Functional Leadership & Governance Partner with Operations, Marketing, Digital, Category, Loyalty/CRM, HR (training), and Customer Care to align on customer priorities. Establish governance for CX and proposition decisions, including prioritisation, KPIs, decision rights and review cadence. Lead initiatives from concept through pilot, learning and scale - ensuring customer, colleague and commercial outcomes are aligned. Communications & Activation Ensure the customer proposition is consistently and credibly activated across all touchpoints: stores, digital, communications and service. Translate strategy into practical toolkits, playbooks and briefs that make it easy for store and field teams to deliver. Build strong colleague understanding of what good looks like, why it matters commercially, and how each role contributes. Key Deliverables Customer proposition framework by segment and mission, with clear proof points End-to-end journey maps for the top 5 - 8 critical journeys Prioritised CX roadmap supported by robust business cases and named owners Experience standards and store playbooks that define great in practice CX performance dashboard and monthly commercial impact readout Pilot-and-scale programmes delivering measurable uplift in customer and commercial metrics What we are looking for: 8+ years incustomer experience, proposition, brand/customer strategy, retail Proven ability to lead cross-functional change with limited direct authority. Strong capability incustomer insight synthesis(quant + qual) and turning it into action. Experience building roadmaps, prioritising initiatives, and tracking impact. Comfortable presenting to senior stakeholders; clear, structured storytelling. Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely. TPBN1_IJ
Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as Procure Wizard Specialist. What youll be doing: We are seeking a detail-oriented and IT-proficient individual. The role involves: Working with Procure Wizard (Access Groups procurement platform) to manage data Produce various reports, and resolve any issues. Managing data within our procurement system Identifying and resolving errors and providing analytical support to the wider team Capture and share best practices for using the platform effectively What were looking for The ideal candidate will possess: Strong Excel skills are essential and be comfortable working with data Experience of generating reports, and troubleshooting system or process issues. Strong analytical and problem-solving skills Good communication skills Excellent organizational and time-management skills What we offer: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely. TPBN1_IJ
