Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as HR and Customer Service Manager in our Sallynoggin MarketPlace. Please note this role is 30hrs per week. What you'll be doing: Roles and Responsibilities: HR To ensure that all aspects of absence, timekeeping grievance and discipline are communicated and dealt with effectively with the support of Central Human Resources. Ensure adherence to the Musgrave Policy and Procedures for all colleagues Conduct disciplinary procedures To ensure adherence to all relevant HR policies and a working knowledge of the legislation that supports these Liaise closely with Central Human Resources department in all HR related areas involving legislative procedure. Manage the recruitment process for colleagues from interview stage through to onboarding and setting new starters up on system Manage all HR related KPIs Responsible for the payroll for the site, supported by wider Payroll department Maintain a harmonious working environment to ensure colleagues are aware of the role they play in achieving the overall company objectives. Ensure all staff are clearly focused on the need to satisfy the customer and are given the opportunity to use their individual skills. Consider the welfare and wellbeing of colleagues and manage such areas as holidays, rosters, overtime control, working standards, appearance and general working procedures. To ensure regular communication briefings with all colleagues as per Communications strategy. To manage & complete the weekly payroll for the branch Ensure high levels of employee engagement in the branch Manage all employee issues in a fair and consistent manner Responsible for the Engagement & Charity initiatives Undertake any other adhoc duties required by the general manager Customer Service: Checkouts/Reception/Cash Office To ensure exceptionally high standards of customer service are offered at all times. Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis. To ensure the correct operational procedures are maintained and reviewed on a continual basis. To effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times. Reception - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner. Cash Office - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner. What we're looking for: Education and Experience: 3 - 5 years experience in similar management role ideally within aWholesale or retail environment is desirable Must have a good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum. Must have experience of implementation of HR policies and practices e.g. recruitment, absence management. Previous experience of reporting HR related KPIs and payroll experience is highly advantageous What we offer : Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know
Join Our Family at Musgrave Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 19 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Retail IT Operations Engineer to join our team. Working as part of the Retail IT Deployment & New Business team, this position will primarily provide on-the-ground operational, technical and development support to our retail partners, operating within the SuperValu, Centra brands, including: Support & implementation of IT infrastructure rollouts in stores Installation & retailer training on Musgrave IT systems for new SuperValu & Centra stores Building and developing strong retailer relationships This is a Whole of Ireland role, with some work in NI as required What we're looking for Full driving license Minimum of 2 years` experience in a technical support role, ideally field based Strong working knowledge of ePOS & back-office solutions Advanced knowledge of LAN/WAN infrastructure, Desktop hardware and MS Operating systems Ability to manage and coordinate multiple priorities Proven experience of training others Good communication skills Time management Problem solving approach Customer focused Desirable: 3rd level IT Qualification Cisco CCNA, Juniper JNCIA-Junos or equivalent certification Why Musgrave Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know
CRM Administrator - SuperValu Loyalty Contract: 12 Months Location: Cork Join Musgrave A Legacy of Innovation, Community, and Excellence Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Supervalu Loyaltyteam as aCRM Administrator. What you'll be doing: Provide administrative support to the CRM Team including the creation of retailer communications (PComms, Retailer Key messages) and ensuring our customer care teams are fully briefed on all monthly Real Reward Money Off events. Management of the ServiceNow system, handling customer and retailer queries relating to the CRM events and ensuring SLAs set by the business are adhered to. Call calibration with our call center partners Fexco. Strong customer and retailer service experience with a solution focused approach when dealing with queries from Retailers and Customers relating to Real Rewards Money Off events. Supporting on the delivery of the end-to-end CRM process with the focus on proofing of all Real Rewards Money Off vouchers and coupons prior to activation. Working in partnership with the relevant teams to ensure the various CRM vouchers are active on the system & scanning at the tills. Becoming familiar with and using the CRM campaign software to check customer data applied. Liaising with the Elevate team and other relevant stakeholders to ensure supplier coupon information associated with offers are valid, accurate and up-to date. Responsible for the creation of these offers on the PPS platform. Development and maintenance of trackers to ensure that the CRM team are kept fully briefed on the plan for every element of each campaign. Processing of all supplier purchase orders and retailer charge outs relating to our Real Rewards CRM events in a timely manner. Monthly evaluations to ensure all are closed out. What we are looking for: A minimum of 3 years in a fast-paced administrative role Exceptionally detail orientated with a right first-time approach Committed to delivering work of the highest standard and accuracy A high level of competency in MS Office suite and in particular advanced Excel skills e.g. Vlookups, Pivot Tables is essential. Good verbal and written communication skills and an ability to liaise between business and technical professionals and external data providers. Ability to adapt to a varied workload, prioritise and to work independently as well as being part of a team. Strong customer and retailer service experience. Solution focused approach when dealing with queries from Retailers and Customers relating to Real Rewards Money Off events. Conscientious approach to the safeguarding of all consumer data in line with GDPR standards. Flexibility in working hours at key periods during the year will be required. ???????Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
