Customer Service Associate The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, and is vital to our team. Please note: C1 level and above in English, French and/or German (written and verbal) is required for this role Who You Are: You are eager to get your foot in the door and embrace the fast‑paced buzz of the media world. Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast‑paced, service‑oriented environment where terrific customer support is critical. In this role, you would be responsible for providing service to inbound customer enquiries that are service‑related and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship. Your Next Challenge: Receive and process inbound sales queries from clients via the phone, email and online chat. Sell to customers and engage them in discovery activities that determine their needs, suggest relevant products and services, and gather relevant customer information. Encourage and enable customers to self‑serve. Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems. Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing. Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department. Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries. Handle customer requests for services related to password resets, download issues, technical questions, etc. Create research Customer Relationship Management (CRM) tickets. What You’ll Need: Fluency in written and spoken English, French and/or German (C1 Level or above both written and verbal in all mentioned languages). Strong interpersonal, organisational and communication skills. Relevant customer service experience. Strong attention to detail. Strong customer service skills and the ability to build and maintain relationships via telephone and email. Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.). Strong desire to learn. Ability to gather prospect and client information and to identify potential sales opportunities. Ability to effectively manage time & complete multiple tasks in fast‑paced environment. Customer Service: The Customer Service team is responsible for providing an exceptional pre‑ and post‑sale customer experience for inbound sales and service inquiries from customers. They receive telephone calls/emails/chats from customers to handle many aspects of sales and service, including price quotations, product and licensing information, negotiation, and problem resolution. They also collaborate with the sales team by providing administrative assistance and general support. Working at Getty Images Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well‑being in our lives. We value the importance of rest and recovery ranging from company‑paid holidays to time away from work. Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid‑working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr
The blockchain security team is working on core Blockchain technologies, Smart contracts and other building blocks that allow us to create unique products for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques and with multiple patents granted to this team, this is a key strategic investment for Crypto.com . It is a unique opportunity to work on the future of this exciting industry. Responsibilities Primary responsibilities to ensure the application is running at all times in Production. Manages other non-production environments such as pre-production/staging. Strong understanding of application features and all supported blockchains. Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments. Ability to apply fixes, improvements or optimization on the applications and infrastructure. Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses. Monitor, troubleshoot and triage application alerts and issues. Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed. Continuously improve on monitoring tools and processes. Coordinate DR testing and audit. Maintain and support blockchain infrastructure (some DevOps knowledge advantageous) For senior individuals, the responsibility includes communication with stakeholders on application issues. Requirements Degree in Computer Science or Engineering or Information Technology or similar discipline Knowledge in programming languages such as Rust or Javascript or Node.js or Golang Past job experiences in supporting applications Attention to detail with an analytical mindset Comfortable with analysing logs and possess a keen eye for anomalies and inconsistencies Strong curiosity and desire to identify problems or root causes, and effectively communicate findings to the rest of the team Experience in deploying in various cloud (Azure, Google, Amazon) Experience in building, deploying and maintaining monitoring tools (Grafana, Prometheus, etc) Experience in deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc) Experience in building, deploying and maintaining logging tools (Fluentd, ElasticSearch, Kibana, etc) #J-18808-Ljbffr
Who You Are You’re commercially minded and naturally competitive. You don’t just meet targets; you redefine them. You spot growth opportunities others miss and turn conversations into measurable results. You’re confident, articulate, and credible when speaking to senior decision-makers, able to influence, negotiate, and build long-term partnerships that drive both customer and business success. You’re a self-starter with strong ownership and accountability. When challenges arise, you meet them head-on, bringing smart, pragmatic solutions. You thrive in a structured, high-performing environment where precision and pace matter. Managing a high volume of strategic accounts doesn’t faze you; it motivates you. You’re curious and data-driven, using insights to guide your decisions and refine your approach. You’re culturally intelligent, fluent in both German and English , and able to adapt your communication style seamlessly across the DACH region. You embrace change, seek feedback, and continuously evolve to stay ahead in a fast-moving market. Your Next Challenge As a Senior Sales & Renewals Specialist , you’ll play a key role in protecting and growing Getty Images’ customer base across the DACH region. You’ll drive renewals, uncover new opportunities, and ensure every customer sees the full value of our products and services. Lead proactive outreach and strategic account planning to identify growth opportunities within your renewal portfolio. Own the full renewal process from discovery calls to contract closure, negotiating terms that deliver value for both customer and company. Expand relationships within existing customers by identifying new departments, contacts, and opportunities. Handle objections with confidence, navigate complex negotiations, and close renewals on time with a focus on revenue growth and retention. Maintain accurate renewal forecasts in Salesforce, providing visibility into pipeline health and business risk. Deliver consistent results against key performance metrics and revenue targets. Partner with cross-functional teams to ensure smooth onboarding, contract transitions, and an exceptional customer experience. Support clients with pricing, research, and user setup requests to ensure seamless service delivery. Represent Getty Images with confidence, whether virtually or at occasional in-person client meetings or industry events. What You'll Need Fluency in German and English (C1 level or higher) , written and spoken. Proven success in solution-based or enterprise sales , with a strong track record of exceeding revenue and retention targets. Experience managing renewals and growing existing customer relationships through consultative selling. Proficiency in CRM systems such as Salesforce, data analysis, and virtual communication tools. Strong commercial negotiation and communication skills with the ability to influence senior stakeholders. Strategic mindset with the ability to prioritise, plan, and execute within tight timelines. Comfortable working in a fast-paced, results-driven, and collaborative environment. Culturally aware and adaptable, able to tailor messaging to diverse audiences across the DACH region. Customer Success The Customer Success team works to maximise the lifetime value ofour unassigned annual subscribersby positioning premium Getty Images products as solutions to customer challenges and managing renewals. There’s a story in every picture, a narrative in every frame. We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. Working at Getty Images Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work. Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr
Overview We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Job Responsibilities Development activities include development, proposing architectural decisions, participating in designs, design review, code review, and implementation. Identify issues and implement solutions to complex problems in the blockchain protocol. Analyze and solve difficult problems across the blockchain protocol. Work closely with operations and infrastructure to build high-scale backend services. Management of documentation of all code and functionalities implemented. Work closely with DevOps and ecosystem engineers to improve tech stack for long-term engineering initiatives. Job Requirement Interested in building first-class product to solve real-world problems. Experienced with various technologies, a fast learner and have a "get things done" mentality. Strong organizational skills, interpersonal skills and having the ability to juggle conflicting requirements from many different stakeholders. Humble to embrace better ideas from others, eager to make things better, open to challenges and possibilities. Self-starter who can define and execute tasks with minimal guidance. Open to learning, collaborative, willing to give and receive feedback; 5+ years of engineering experience, preferably strong backend development experience (e.g. Go, Rust, Java, Erlang). Hands-on experience in using basic cryptographic primitives (e.g. BouncyCastle in Java): digital signatures, key exchange, symmetric and asymmetric encryption. Basic knowledge of distributed systems and understanding of consensus algorithms, such as Raft or PBFT. Experience with or interest in Go or Rust. Hands-on experience with any existing blockchain system internals is welcomed but not required. Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up. Aspire career alternatives through us - our internal mobility program offers employees a new scope. Work Perks: crypto.com visa card provided upon joining. Are you ready to kickstart your future with us? Benefits Competitive salary Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. #J-18808-Ljbffr
About CAI CAI is a 100% employee-owned company established in 1996, that has grown year over year to nearly 700 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are you Ready? Our approach is simple; we put the client’s interests first, we do not stop until it is right, and we will do whatever it takes to get there. As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally: We act with integrity, We serve each other, We serve society, We work for our future. With employee ownership, one person’s success is everyone’s success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. CAI agents will be exposed to cutting edge technologies in the advanced medicine space. You will have an opportunity to work with recognized subject matter experts allowing YOU to be a key player in bringing lifesaving therapies to market. As part of our company culture, we invest in YOUR future, and commit to hands on certifications as well as professional training. Our collaborative culture ensures that our customers benefit from exemplary work across our entire range of professional services. Requirements include We are now seeking a Quality Specialist to join our growing operations in Europe. The role of a Quality Specialist in CAI is to: Provides knowledge and experience in Quality Systems and/or Operational Quality such as the following i.e., Deviation/ Change Control /Laboratory Investigations / Environmental Monitoring etc. Performs Batch Disposition preparation, Batch record review, Certification process oversight. Strong cGMP and regulatory requirement understanding. Experience in SAP release, SAP deviation system and Trackwise. Support all quality and compliance requirements for and leading to commercial manufacturing. Uses knowledge to improve Quality Systems and/or Operational Quality with clients; solve complex problems and provide guidance and support for continuous improvement. Understands and applies regulatory / compliance requirements to the role ensuring alignment and recommendation with current or upcoming regulatory and compliance changes. Interprets client’s needs, assesses requirements, and identifies solutions to non-standard requests. Ensure the highest Quality, Compliance and Safety standards Works collaboratively to facilitate client and ensure alignment and best practices adopted for Quality System related topics and/or Operational Quality. Position Requirements 5+ years' experience within GMP regulated facilities Proven track record in Quality and Compliance. Professional Quality Assurance Accreditation desirable Bachelor’s degree in a science or equivalent discipline Experience with Aseptic manufacture desirable Experience of batch record review and product release essential Excellent oral and written communication skills in English We are an equal opportunity employer; we are proud to employ veterans and promote a diverse culture in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. #J-18808-Ljbffr
Who You Are You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the business. You’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesse. You bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when needed. You are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisation. You have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environment. You’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language markets. You are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisions. You thrive in a high-performance culture where targets matter, and you\'re driven by the pursuit of both collective and individual success. Your Next Challenge Works to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution selling. Owns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations & reaching timely closures whilst always relating back to the need of the customer. Negotiates contract terms that meet clients\' needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images. Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customers. Provides complete transparency to management of renewals, potential business risks, and engages involvement from managers as needed. Provides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer data. Consistently attains and exceeds important metrics and target expectations. Drives retention strategies. Provides Client Support- user set ups, pricing quotes, research & general inquiry support Conducts client Onboarding as appropriate Focuses on improving Getty Images\' value for each customer through non-subscription products. Where appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry events. Brings solutions independently. What You\'ll Need C1 Level or above in both German and English - verbal and written An additional language to the above is desirable, however not a \'must have\'. Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverables. Ability to use video conferencing, business intelligence data tools and email marketing tools as standard Experience and natural affinity to carrying out customer phone / video call discovery, to prioritise placing the best product with each customer at an efficient price. Skills to grow and lock in revenue of allocated customer renewals using business analytics. Ability to sell and upsell, growing customer retention and expansion of underpenetrated customer accounts, including a track record of proactive behaviour in upselling and creation of FSE leads Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs. Ability to work in fast-paced, performance driven, collaborate team environment. Experience developing accounts and finding opportunities to grow accounts within a sector. Experience using an enterprise CRM system or similar to handle sales through its required stages. Strong negotiating and customer communications skills. Time Management- ability to prioritise opportunities, develop strategies, and meet renewal deadlines. Confidence in working in a changing environment both externally and internally, for an international company. Shows an ability to anticipate cultural needs by adapting selling approach to cater to territorial differences. Has proven track record of building excellent relationships across departments internally and with clients. There\'s a story in every picture, a narrative in every frame. We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. Working at Getty Images Our goal is to be one of the best places to work globally, which means we\'re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work. Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr
