Job Description We are seeking a skilled Technical Program Manager to drive multi-workstream delivery of critical networking and infrastructure programs. Reporting to the Head of IT PMO, you'll set the direction and execution of project pipelines, lead cross-functional coordination, and ensure robust governance over program lifecycles. A PMO background is essential; retail experience is a plus, though not mandatory. This is a unique role that is perfect for someone who thrives on working at a strategic level, and is eager to work hand-in-hand with the Head of PMO to shape delivery frameworks, strategy, and pipeline governance. --- Key Responsibilities Multi-Workstream Delivery: Own end-to-end execution of complex infrastructure and networking programs with multiple streams. Cross-Functional Coordination: Synchronize efforts across engineering, operations, security, vendor teams, and business stakeholders. Program Governance: Implement PMO-aligned governance - build steering committees, manage risk registers, maintain compliance, and report status. Pipeline Strategy: Create and maintain project roadmaps and pipeline prioritization aligned with business goals. Tooling & Process Improvement: Leverage AzureDevOps, Jira, Confluence, or equivalent for effective tracking, transparency, and process scaling. Stakeholder Management: Serve as the primary liaison with senior IT leaders and business units to align priorities, decisions, and outcomes. Risk & Issue Management: Define escalation protocols, proactively resolve blockers, and continuously improve program discipline. --- Requirements 10+ years in program or project management, with at least 4 years in delivery of networking and infrastructure projects. Proven experience in a PMO environment driving structured governance and strategy. Proficiency in Azure DevOps, Jira, or equivalent program-tracking tools. Strong familiarity with infrastructure domains: data centres, cloud/network architectures, connectivity, and associated services. Excellent leadership, communication, negotiation, and stakeholder alignment skills. Retail industry experience is preferred but not required. Certifications such as PMP, PgMP, SAFe, or Agile accredited are advantageous. --- Key Performance Indicators (KPIs) To measure and manage success, you'll own the following KPIs: Program Delivery Metrics - timeline creation and management. Financial & Efficiency Metrics: Variance of project and program against approved budgets. Governance & Risk Metrics: Adherence to PMO processes, gates, and reporting cadences and ability to resolve issues across projects effectively. Stakeholder & Quality: Ongoing feedback from senior IT and business partners. --- Why You Will Excel with Us You will play a central role in delivering vital Programs that support our business growth. You will work closely with the Head of the IT PMO to bring structure and clarity to complex initiatives, leverage tooling to scale program delivery, and drive impactful alignment across teams. If you're passionate about bridging technical execution with strategic business needs-and thrive in PMO-governed environments-this is the role for you.
Job Description Dunnes Stores is Ireland's largest and leading retailer positioned at the cutting edge of food and fashion retailing. We have over 136 stores throughout Ireland, Northern Ireland and Spain, and are developing our service and product offer all the time. We are expanding our hospitality ranges to further enhance our reputation for quality and value and to establish Dunnes Stores as the food brand of choice in Ireland. We are looking for an experienced Food Technologist to work as part of the Dunnes Stores food technical team to drive the technical process, quality and consistency of our hospitality and store operations divisions. The successful individual will have a proven track record working with food, in the food manufacturing or retail sector. This is an excellent opportunity to join a fast paced, work environment. Job Summary Work within the hospitality department with the Food Technical, Product Development, Buying and Store teams to deliver consistently safe, legally compliant, and excellent quality products & services within our stores. Be responsible for conducting, monitoring, and managing food safety audits in each of our stores, cafes and restaurants in ROI and NI to the required standards along with other food safety tasks as required. Follow up on EHO inspections and work to resolve operational issues in stores with relevant stakeholders, address any non-conformance issues. Ensure the HACCP systems for all brands are implemented in all units and work with the food safety team to update and develop as necessary. Ensure the microbiological risk assessment is kept up to date, organizing shelf-life testing, assessing results, and reacting to results. Liaise with all internal departments / senior brand managers including buying, chefs, and operations to deliver consistently safe, legally compliant and excellent quality units. Conduct quality control specification checks with the wider hospitality team as required. Support the product withdrawal / recall process. Conduct supplier audits and in store food safety training as required. Be responsible for ensuring that all hospitality label products are compliant with all applicable legislation and Dunnes Stores requirements Take ownership of specific technical and/or product development projects - managing the critical path and progress updates Assist in the management and update of the Dunnes Stores DSBC on line specification programme. Key Responsibilities Legal compliance Manage and implement policy on technical standards in line with regulatory and company requirements Keep up to date with current and pending national and EU legislation concerning all aspects of food law Liaise with Regulatory Bodies and Official Agencies regarding compliance as required. Update Store Operations and Hospitality quality management system and HACCP system as required Key Relationships Hospitality team, hospitality brand managers, chefs, store managers, food technical, product development, buying and suppliers, Regulatory Bodies and Official Agencies such as the FSAI, FSA NI, Environmental Health Offices, Department of Agriculture, Food and the Marine, etc. Communication Keep all key stakeholders informed on technical issues Qualifications 3rd level degree in food science, food technology, or similar Experience working as a Food Technologist in manufacturing for a minimum of three years Key Skills Excellent attention to detail Organised and methodical approach to work Excellent management and communication skills Ability to work under pressure and to tight deadlines Ability to analyse, understand and solve problems If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer
Job Description Category Buyer - Grocery Buying Role Purpose The Category Buyer is responsible for developing and delivering a commercially strong, customer-led category strategy that reflects Dunnes Stores' core values of better quality and better value. You will manage end-to-end buying activity, lead supplier relationships, build market-leading ranges, optimise space and drive category performance and innovation, with full ownership of the category P&L. The successful candidate will have 6-8 years of retail buying experience, strong commercial acumen and the ambition and energy to progress to senior leadership within the organisation. Key Responsibilities Category Strategy and Commercial Performance Develop and execute a category strategy aligned to Dunnes Stores' vision. Deliver volume, sales, margin growth through effective pricing, promotional planning, and range optimization. Use market data, customer insight and trends (e.g. Kantar, Nielsen, loyalty data) to grow share ahead of the wider grocery market. Working with Supply Chain manage the stockholding of your range within agreed category targets. Range and Product Development Build a compelling, customer-led range across all tiers. Develop unique and differentiated own-label products that reinforce Dunnes Stores' reputation for quality. Manage SKU productivity, space efficiency and range rationalisation opportunities. Supplier Management Lead the Dunnes Stores relationship with suppliers in your category. Own negotiations, tenders, trading terms, promotional funding and joint business plans. Build strong supplier partnerships to secure innovation, exclusivity and a competitive value position. Conduct regular supplier performance reviews, P&L tracking and strategic sourcing initiatives. Operational Excellence Plan and execute product launches, seasonal plans, promotional cycles, packaging changes and range resets. Work collaboratively with other grocery departments as appropriate to ensure we maximise the customer experience for across the store events, and cross merchandising opportunities Work cross-functionally with NPD and Technical, Supply Chain, Store Operations, Finance, Marketing, CRM/App and Retail Media. Leadership, Performance Management and Team Development Support, mentor and develop Section Buyers, Trainee Section Buyers and Buying Administrators. Demonstrate leadership behaviours and influence that support progression to Senior Buyer and Head of Buying. Conduct timely and constructive performance reviews with your team to ensure culture of continuous improvement Skills and Experience Required 6-8 years of grocery buying experience within grocery retail or an FMCG/supplier environment. Strong commercial judgement, negotiation skills and proven financial understanding. Ability to interpret complex data and insight and turn it into clear actions. Deep customer focus with a passion for quality, innovation and value. Excellent communication skills, with the ability to build strong relationships and manage multiple stakeholders. Highly organised, resilient and comfortable working at pace in a complex environment. Confidence and ambition to develop into a senior leadership role. Qualifications Third-level degree in Business, Retail Management, Food Science or a related field (preferred, not mandatory). Culinary or technical training is an advantage for fresh food roles. Relevant industry accreditation for wine and alcohol roles. What We Offer Competitive salary. Comprehensive benefits package, including employee discount. Opportunities for professional development and career progression. A dynamic and collaborative work environment focused on innovation and growth. The chance to work in a fast-moving, high-impact and customer-obsessed culture. Dunnes Stores is an equal opportunity employer
Job Description Events Project Lead Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. We are known for offering a wide range of high-quality products to our customers. With a strong brand presence and a loyal customer base, we pride ourselves on creating memorable experiences that resonate with our customers. We are seeking a creative and organised Events Project Leader to execute impactful events that elevate our brand and drive customer engagement. This role is based in our Head Office in Dublin city centre. The Role: The Event Project Lead will be responsible for planning, coordinating, and executing a wide range of events that align with the brand's image and strategic goals. This role requires a strategic thinker with strong project management skills, creativity, and the ability to deliver exceptional events on time and within budget. The ideal candidate will have experience in retail event management, with a deep understanding of how to create engaging experiences that attract and retain customers. This role will work closely with the Head of Store Brand Experience and Events. Primary Responsibilities Event Planning and Strategy: Develop and implement a comprehensive event strategy that aligns with the Dunnes Stores brand and marketing objectives. Plan, organise, and execute in-store events, pop-up shops, product launches, seasonal promotions, and other brand activations. Work closely with the marketing and merchandising teams to ensure events support overall business goals and product strategies. Project Management: Manage all aspects of event planning, including budgeting, logistics, vendor selection, and coordination. Create detailed event timelines, checklists, and run-of-show documents to ensure smooth execution. Oversee the setup, execution, and teardown of events, ensuring that all elements meet the brand's standards. Creative Development: Collaborate with the creative team to design event concepts, themes, and decor that reflect the brand's identity and appeal to the target audience. Source and coordinate with external vendors, such as caterers, decorators, and audiovisual technicians, to bring event concepts to life. Ensure all creative elements, from invitations to event signage, are on-brand and effectively communicate the event's purpose. Customer Engagement: Design events that create memorable experiences for customers, enhancing brand loyalty and driving traffic to stores and online platforms. Utilise customer data and insights to tailor events to the preferences and behaviours of key customer segments. Develop strategies to promote events through various channels, including social media, email marketing, and partnerships with influencers. Vendor and Partner Management: Build and maintain relationships with external vendors, agencies, and partners to secure the best services and rates. Negotiate contracts and manage vendor agreements to ensure all deliverables are met to the highest standards. Work closely with mall management and local businesses to coordinate events and gain support. Budgeting and Reporting: Develop and manage event budgets, ensuring all costs are accounted for and within allocated limits. Track and report on event performance, including attendance, customer feedback, and ROI. Analyse the success of events and provide recommendations for future improvements - event follow up. Compliance and Risk Management: Ensure all events comply with local regulations, health and safety standards, and company policies. Identify potential risks and develop contingency plans to address any issues that may arise before or during events. Qualifications and Experience: Bachelor's degree in Marketing, Event Management, Hospitality, or a related field. A minimum of 5 years of experience in event management, preferably within the retail or fashion industry. Proven track record of planning and executing successful events that drive customer engagement and brand awareness. Strong project management skills, with the ability to manage multiple events simultaneously and meet tight deadlines. Excellent organisational skills, with a keen eye for detail and a focus on quality. Creative thinker with a passion for delivering unique and memorable experiences. Strong negotiation and vendor management skills. Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders. Ability to work flexible hours, including evenings and weekends, as required by event schedules. Dunnes Stores is an Equal Opportunities Employer
Job Description Café Manager Advance your career with Dunnes Stores Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are known for offering a wide range of high quality products to our customers. With a strong brand presence and a loyal customer base, we pride ourselves on creating memorable experiences that resonate with our customers. As well as our ever evolving product range and outstanding service, Dunnes Stores offers customers in-house Hospitality in selected stores throughout Ireland, Northern Ireland, and Spain. Our restaurants offer customers all the homely classics, quality coffee, and tasty treats in all of our newly refurbished in-store cafés. As a Café Manager within a Dunnes Stores café, you'll have the opportunity to grow your career with a nationwide retailer. You'll also receive a Dunnes Stores employee discount from your very first day. The Role The primary function of the Café Manager is to take accountability for the café. This role will see you delivering exceptional customer care, meeting operational standards to maximise sales and profitability, all while maintaining costs. Key Responsibilities Leading the standard of customer service and presentation in the unit while providing constant supervision in all areas. Developing and maintaining excellent communication skills with Senior Management in the store. Providing a fast, friendly, and efficient level of customer service. Preparing and assisting with food preparation, setting up and merchandising the counters and taking full responsibility for all products from the point of entry to the exit. Developing an efficient cleaning schedule to ensure the regular and systematic cleaning of the coffee machine and equipment in the restauranthile also adhering to hygiene and food safety standards. Monitoring and delivering the HACCP programme while ensuring that food safety, food presentation, hygiene, and quality standards are adhered to. Placing product orders with agreed suppliers on daily/weekly basis and being responsible for the control of waste in the unit. Adhering to specifications, standards, and procedures while at work and ensuring that staff comply with company policy and procedures. Providing ongoing staff training by continuously motivating and developing the skills of the team. Planning and implanting an efficient work schedule for the restaurant in order to ensure job rotation and flexibility of all staff while maximising their productivity. Dealing with any problems as they arise and reporting them to Store Management. Undertaking any practical duties which may arise in an emergency to ensure the smooth running of the Kiosk. Requirements To apply for this role you must have at least 1 year previous experience in a similar environment as well as have experience with and training on HACCP. You will also have: Experience managing a similar sized restaurant/corporate catering unit. Experience and training on HACCP and Food Safety. An advanced level of English combined with a professional and polite manner. Excellent communication and interpersonal skills with a strong desire to work with coffee. Flexibility to work 5 days over 7. Above all else, our Caféanagers have excellent product knowledge, provide outstanding customer service, and are passionate about coffee. Benefits: Competitive pay and an employee discount from your first day. Opportunities for professional development and career growth. A dynamic and collaborative work environment focused on innovation and growth. Dunnes Stores is an Equal Opportunities Employer.
Job Description The Technical Manager plays an integral role in the safe & legal application of food product development, product upgrade, product launch and product maintenance, ensuring all Dunnes Stores and Dunnes Stores associated product specification requirements are met, working with the relevant Technical, NPD and Buying Teams as well as Suppliers and Customers. Inherent in this process is ensuring suppliers & their sites are aware of their legal and safety obligations and application of Dunnes Stores policies through supplier audits, specification checks and complaints analysis in compliance with EU legislation, DS Supplier Manufacturing Standard & associated policies. Reporting to the Head of Technical you will be a member of the Food Grocery Technical Team 1. Brand Compliance - Ownership of the Dunnes Stores Brand Compliance System (DSBC) for a category Manage the new supplier on boarding process. Ensure suppliers meet food safety legislation pertaining to the preparation, formulation, packing and claims for relevant products. Support suppliers in new product specification upload to DSBC in line with the stage gate process. Review and approval of specifications on DSBC and packaging on ZiFlow Work with Category Development Manager (CDM) & buying on DSBC Projects modules, Audit/Visit modules and new DSBC applications. Monitor timely scheduling of TM's specification checks 2. Internal Auditor Carry out supplier audits in accordance with the Dunnes Stores Supplier Manufacturing Standard & associated legislative directives and accreditations. Accompany other TM's on supplier audit as lead or observing auditor (may be food or non-food). 3. Day to Day Operations of the Technical Department Reporting to the Head of Technical (Grocery) you will be responsible for engaging with suppliers to ensure satisfactory and timely resolution of queries. Co-ordinate the product recall/withdrawal process for your category Support the wider technical team, category developers and head of department with any ad hoc daily issues as requested if and when they arise. Work with suppliers to ascertain root cause and acceptable outcomes of complaints and product withdrawals and recalls Qualifications Food background (related qualification or working experience) Specification Technologist experience (preferable) Previous experience in retail and/or food manufacturing essential At least 3 years' experience essential Internal audit experience (preferable) Key Skills Excellent attention to detail Strong analytical thinking & methodical approach Strong trouble shooting and issue resolution skills Excellent customer service skills including follow up, verbal and written communication Ability to work independently, under pressure and to tight deadlines Proficient in Word, Excel and PowerPoint Previous experience with online specification portals (preferably Oracle-based) What we offer: Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer
Job Description A Senior member of the Dunnes Stores Food Safety Technical Team, the Non-Food & Baby Technical Manager plays an integral role in the safe & legal application of baby and non-food product development, product upgrade, product launch and product maintenance, ensuring all Dunnes Stores and Dunnes Stores associated product specification requirements are met, working with the relevant Technical, NPD and Buying Teams as well as Suppliers and Customers. Inherent in this process is ensuring suppliers & their sites are aware of their legal and safety obligations and application of Dunnes Stores policies through supplier audits, specification checks and complaints analysis in compliance with EU legislation, DS Supplier Manufacturing Standard & associated policies. Key to this role is the development of the non-food technical compliance strategy for the business including: 1. Brand Compliance - Non-Food Technical Manager for the Non-Food Categories to include Household, Beauty, Toiletries, Baby (non food) & Pet Food Manage existing product specification migration to the Dunnes Stores Brand Compliance system (DSBC) for the non-food category - approval and activation Manage the non-food new supplier on boarding process. New product specification upload to DSBC Review and approval of specifications on DSBC and artwork approval on ZiFlow Work with Category Development Manager (CDM) & buying on DSBC Projects modules, Audit/Visit modules and new DSBC applications. Monitor timely scheduling of TM's specification checks 2. Brand Compliance - Baby Food Manage the Brand Compliance System for the high risk baby food category Manage the new supplier on boarding process Ensure suppliers meet food safety legislation pertaining to the preparation, formulation, packing and claims for baby food. New product specification upload to DSBC Review and approval of specifications on DSBC and artwork approval on ZiFlow. Work with Category Development Manager (CDM) & buying on DSBC Projects modules, Audit/Visit modules and new DSBC applications. Monitor timely scheduling of TM's specification checks 3. Internal Auditor The Technical Manager will manage the supplier auditing function for the non-food categories including supplier approval audits, announced audits, unannounced audits and attend NPD/Buying visits as required. Carry out a gap analysis of the Dunnes Stores Supplier Manufacturing Standard to include non-food section and clauses Devise supplier auditing plan based on new supplier approval, complaint trends, new product and/or process introduction Carry out supplier audits in accordance with the Dunnes Stores Supplier Manufacturing Standard & associated legislative directives and accreditations. Accompany other TM's on supplier audit as lead or observing auditor (may be food or non-food). 4. Legal Compliance Manage and implement policy on technical standards in line with regulatory and company requirements. Keep up to date with current and pending national and EU legislation concerning all aspects of food law Liaise with Regulatory Bodies and Official Agencies regarding compliance 5. Day to Day Operations of the Technical Department Reporting to the Head of Technical (Grocery) you will be responsible for engaging with suppliers to ensure satisfactory and timely resolution of queries. Co-ordinate the product recall/withdrawal process for your category. Support the wider technical team, category developers and head of department with any ad hoc daily issues as requested if and when they arise. Work with suppliers to ascertain root cause and acceptable outcomes of complaints and product withdrawals and recalls Qualifications Food or pharma science qualification or equivalent manufacturing experience 5 - 10 years' experience working in a non-food Manufacturing, Technical or Quality Role Key Skills Excellent attention to detail Strong analytical thinking & methodical approach. Strong trouble shooting and issue resolution skills. Excellent, verbal and written communication. Ability to work independently, under pressure and to tight deadlines. Proficient in Word, Excel and PowerPoint What we offer Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer
Job Description Dunnes Stores is Ireland's largest and leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores throughout Ireland, Northern Ireland and Spain, and are developing our service and product offer all the time. If you are driven by new challenges, are motivated to improve and have a desire to develop inclusive, responsible, and sustainable solutions to challenges, join us as a member of the Dunnes Stores Food Safety Technical Team . From working with customers to solve their queries, devising dietary information for intolerance/allergy groups, advising organisations on our product information, you will join a collaborative team ready to mentor, coach and encourage you to be your best. Job Summary Reporting to the Head of Technical (Grocery) you will be responsible for engaging with customers to ensure satisfactory and timely resolution of queries. Act as the interface between customers, stores and suppliers. Liaise with Stores customer service departments to corroborate queries and ensure accurate reporting. Work with suppliers to ascertain root cause and acceptable outcomes. Monitor timely response and close out of queries. Report, trend and analyse customer feedback on a weekly basis to wider Dunnes Stores team. Prepare reports and in-depth analysis of product categories for category buyers. Other Admin duties within the technical team Pdm Brandbank approvals Lead and support the complaints Supplier Taskforce Qualifications Fluent written and spoken English is essential At least 3 years' experience working in a fast paced customer service environment acting as the interface between customer and client Food science qualification or equivalent food manufacturing experience (Desireable) Key Skills Excellent attention to detail Strong analytical thinking & methodical approach Strong trouble shooting and issue resolution skills Excellent customer service skills including follow up, verbal and written communication Ability to work independently, under pressure and to tight deadlines Proficient in Word, Excel and Powerpoint What we offer : Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer
Job Description About Dunnes Stores Dunnes Stores is Ireland's leading grocery, home and fashion retailer, serving over 1.6 million loyal customers weekly. Dunnes Stores has an 80 year heritage of offering quality and better value, in food, home, and fashion. We are now seeking a new role for experienced senior leader to shape the future of customer engagement at Dunnes Stores, driving loyalty, CRM, and the fast-emerging retail media business. Role Overview This is a new leadership role responsible for designing and executing a market-leading loyalty and customer relationship marketing (CRM) strategy, while also developing a professional scalable retail media business which we see as a high-value growth channel for Dunnes Stores and our FMCG supplier partners. The successful candidate will own the full customer engagement life cycle, ensuring Dunnes Stores consistently recruits new customers to its loyalty membership programme, develops them into regular customers across all our channels and delivers better value, recognition, and personalised experiences to our customers to encourage them to willingly give us their lifetime customer loyalty. Alongside building a best-in-class retail media proposition that reflects our leading brand position and targeting our customers appropriately. The role is based full time in our Head Office in Dublin City Centre. Key Responsibilities Loyalty & CRM Lead the strategy development, and optimisation of the Dunnes Stores loyalty membership program across Food, Home, Fashion, Hospitality and payment/gift cards and clearly communicate this to the organisation. Transform our loyalty scheme into a market-leading, " digital-first " proposition (including a world class loyalty app, simplified enrolment, one touch checkout, evolution of the scheme to create active tiers, cashback and subscriptions incentives, more reasons to swipe your app, gamification, and full integration with coffee/hospitality and third party partner schemes). Work with the app development team to create an intuitive best in class loyalty app which gets high engagement from customers. Increase the number of customers identifying themselves in all transactions (instore and online) and drive measurable improvements in shopping frequency, average transaction value, across the house shopping and long-term retention. Leverage customer data and analytics to deliver better targeted, personalised offers and campaigns across app, email, digital, e-commerce and in-store channels. Develop campaigns to make customers feel more valued by Dunnes Stores and inform them what's available in our stores and online. Benchmark global best-in-class membership programs and bring innovation to the Irish market. Build deeper customer engagement through seasonal campaigns, 3rd party partnerships, and personalised member-only benefits. Build, manage and motivate a professional loyalty and customer relationship marketing team that better targets and retains customers. Manage the Loyalty financial budget to utilise third party supplier funding to reward customer loyalty and help Dunnes Stores maximise the return on their loyalty / voucher spend. Develop active 3rd party partnerships and member brings member proposals to bring new customers into the Dunnes Stores Value Club membership. Retail Media Develop and launch a premium retail media strategy and network across in-store, online, app, and off-platform channels, maximising the new revenue streams for Dunnes Stores. Partner with suppliers and media companies to deliver effective, data-driven media opportunities that align with brand and commercial priorities. Manage these relationships. Develop an effective retail media team, organisational model, commercial structure, measurement framework, and technology stack to scale retail media cost effectively. Also work with performance marketing and insights team to develop easy to use self service media performance reports Work with the commercial team to maximise FMCG brand investment in Dunnes Stores Maximise the deployment of onsite and offsite digital retail media to maxims the margin earned by Dunnes Stores. Use customer analytics to better target retail media at appropriate customers. Ensure retail media execution reflects the Dunnes Stores brand guidelines and values and is differentiated from our competitors and aligned with our quality positioning. Establish strong KPI's and ROI measurement, analytics, and transparent reporting for supplier partners. Leadership & Collaboration Build, inspire, and lead a high-calibre and performing CRM, loyalty, and retail media team. Partner cross-functionally with Food Buying, Marketing, IT/Technology development, Data insights, and E-commerce to embed customer-first thinking into all decisions. Act as a thought leader, representing Dunnes Stores professionally with external media agencies, suppliers, and technology partners. Report to the Food Trading Director, while working closely with several Board-level stakeholders. Key Skills & Experience Proven track record (10+ years) in senior loyalty, CRM, or customer marketing roles, ideally within retail, and/or FMCG, or consumer services. Demonstrated a track record of success in transforming loyalty programs and delivering measurable commercial impact. Strong understanding of digital marketing, customer data platforms, personalisation, and CRM technology. Experience building or leading retail media businesses, digital media sales, or shopper marketing a distinct advantage. Commercially astute and sharp with strong P&L ownership experience. Ability to think strategically but also execute with pace. Exceptional leadership skills: building and developing high-performing multi-disciplinary teams. Strong external network and ability to manage senior supplier and partner relationships. Customer-focussed, with the ability to translate data insights into meaningful propositions. Personal Attributes Strategic yet hands-on operator, comfortable shaping new businesses from the ground up. Innovative and forward-thinking, with the confidence and experience to challenge convention. Ability to communicate clearly and effectively at all levels in the organisation. Analytical and results-driven with a focus on impact and measurable outcomes. Collaborative and influencing style, able to work across diverse internal and external stakeholders. Deep passion and energy for building customers loyalty, retail, and brand. What We Offer Opportunity to lead one of the most strategically important loyalty schemes in Ireland's leading retailer. Direct influence on shaping the future of loyalty, personalised customer engagement, and retail media in Ireland. An opportunity to convert the highest retailer share of FMCG branded sales in Ireland into a profitable sustainable income stream, that also can drive customers to Dunnes Stores and grows our sales. Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth A chance to work in a fast-moving, high-impact, and customer-obsessed culture. If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish-owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, along with a growing online business. We are in the middle of one of the most significant digital transformations in Irish retail, modernising our technology stack and building new engineering capabilities to support growth and innovation across the business. As part of this journey, we are hiring a Head of Engineering to act as the local senior engineering leader in Dublin, working closely with the CTO and existing distributed teams including Engineering, Architecture and Product, to deliver transformation initiatives and establish a growing engineering capability in Ireland. This is a hands-on leadership role for someone who combines strong technical understanding of the Microsoft Azure ecosystem with the ability to lead cross-site teams, build new talent locally, and represent the CTO and engineering function to senior business stakeholders and shareholders. Key Responsibilities Engineering Leadership Lead and mentor distributed teams, including: - DevOps engineers focused on CI/CD, automation, and Azure optimisation - Backend engineers delivering key transformation and modernisation projects - Dotted-line QA resources ensuring quality across delivery cycles Act as the senior engineering presence in Dublin, representing the CTO and technology strategy locally. Provide day-to-day direction and technical guidance across both locations to ensure alignment on priorities, standards, and delivery. Build the foundation for a Dublin-based engineering function: hiring, onboarding, and developing new team members as the transformation scales. Technical Direction Be technically credible across the Microsoft Azure stack, guiding solution design and delivery decisions with the engineering and DevOps teams. Oversee application and infrastructure delivery pipelines, ensuring secure, scalable, and cost-efficient practices. Champion DevSecOps and continuous improvement across the software development lifecycle. Team Building & Growth Shape and grow the Dublin engineering capability in collaboration with the CTO. Recruit, coach, and retain top technical talent as new teams are established in Ireland. Foster a culture of collaboration and shared standards across international teams. Stakeholder & Business Engagement Partner with PMO, Product, Data, and Infrastructure teams to align on delivery and dependencies. Act as the voice of the CTO with shareholders and Dublin-based business stakeholders - translating technical progress into clear business outcomes. Communicate effectively across technical and non-technical audiences, ensuring transparency and confidence in the delivery roadmap. Skills & Experience Essential 10+ years in software engineering, with at least 4 years in a senior leadership role. Strong technical understanding of the Microsoft ecosystem: C#, .NET, Azure Cloud, DevOps, and CI/CD. Proven experience managing distributed or offshore teams and building new engineering capabilities. Ability to engage confidently with senior business leaders and shareholders on technical progress and priorities. Demonstrated track record of hiring, mentoring, and developing technical teams. Excellent communication and stakeholder management skills, with the gravitas to represent the CTO and engineering function in Dublin. Desirable Experience in retail, supply chain, or e-commerce environments. Familiarity with ERP or large-scale enterprise system modernisation. Knowledge of scaled agile delivery frameworks. What We Offer Competitive salary and benefits, including staff discount. The opportunity to lead and shape the growth of a new engineering capability in Dublin. On-site role working directly with senior stakeholders in one of Ireland's most recognised brands. A visible, hands-on leadership position at the centre of a major technology transformation. Summary This role is ideal for an experienced engineering leader who is both technically credible and strategically minded. You'll lead distributed teams, establish a new engineering capability in Dublin, and act as the bridge between the CTO and the wider business, ensuring technology delivery, team growth, and stakeholder confidence are aligned at every stage of Dunnes Stores' transformation.
