Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores throughout Ireland, Northern Ireland and Spain and we are expanding our service and product offering all the time. We are currently hiring a Senior Data Engineer who will take ownership of building a new enterprise data platform using the latest Microsoft Cloud Data Services that serves BI, analytic, and data integration functions for a large retail organisation. You will lead operational support for the data platform, ensuring that system performance, stability, and data quality remain satisfactory. You will configure, monitor, and maintain regular operational processes such as data pipelines, and will identify and resolve issues as they arise. You will work with technical and business stakeholders to confirm requirements, and to design, develop, test, and deploy efficient and effective data solutions to deliver business value. The role: Work with business and technical stakeholders to design data solutions, using Microsoft cloud data services, that will apply complex business logic to large volumes of data, and present data to end users via Power BI and other means. Write complex SQL queries and procedures, both to process data, and to troubleshoot potential issues and defects. Develop and deploy production-quality code, with appropriate documentation, testing, according to business and technical requirements. Automate and orchestrate routine tasks and data pipelines to acquire, cleanse, transform, and load data into storage and reporting structures in destinations including data warehouse, reporting systems and analytics applications. Troubleshoot and maintain the data platform, and related elements and components. Support the development of innovative AI use cases Supervise and mentor junior data engineering staff. The preferred candidate will have: 7+ years previous experience as Data Engineer in similar roles, building and optimising BI and analytic data systems, including data pipelines, and data models. 2+ years working with the Azure Data stack: Microsoft Fabric Azure Synapse, Azure Data Factory Microsoft Azure Data certified preferably DP-203 or DP-500. Strong analytic skills related to working with data, and the ability to design and implement well written code. Ability to work to tight deadlines Ability to test the data from source to the presentation layer, and to support/troubleshoot data pipelines. Excellent communication skills. If this sounds like the job for you, please apply now and tell us why you would be perfect for this exciting and rewarding role! Dunnes Stores is an Equal Opportunities Employer
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. We have over 130 stores in Ireland, Northern Ireland and Spain, a strong e commerce business and are expanding our service and product offering all the time. The Assistant Merchandisers key function is to develop their understanding of the Open to Buy and all areas of stock management within the Buying Team including forecasting, analysis and building the plan from style/colour/ size up to Department level. Responsibilities: Planning Support Prepare & Analyse OTB's; Understanding, planning & monitoring Weekly Sales, Stock & Intake Levels of product to meet budgeted stock and intake figures at category and style /sku level (WSSI). Forecasting of all core & volume lines within the Department - either at colour or sku level. Size Ratio analysis and ratio plan for lines forward. Work with Online store/ regions to co-ordinate their quantity requests on future orders including direct shipments for Spain and varying packaging requirements. Monitor Margins by sub-section. Input annual/seasonal/event budgets by style / commodity up to Department level. Stock Management Allocations and qtys of new product as they arrive in the country to all stores including Online. Management and approval of supplier shipment lots; escalating issues to buying and merchandising leads. Working with suppliers on shipment issues / container shortages etc. Update the as400 delivery po lots intake dates / qtys based on LIMA updates 'Balancing of the orders' - Update actual receipts to commitments by style / colour / qty po by week/month Identify shortages / over supply of stock levels. Identify potential sale loss / reduction impact of slow selling lines and work with Department Merchandiser to address within the appropriate sales period or identify for markdown from the stockfiles and aged stock circulated. Understanding store profiles; performance and stock requirement to keep markdowns at the minimum level. Replenishment to Online using the BOOA or Best Sellers Report. Replenishment to stores / regions on repeat lines where stock was not available on SOM. Adjustments for Spain auto replenishment to adjust minimum fills / stock cover. Maintenance of SOM Control File to ensure all stock in the warehouse is available to all stores. If this sounds like the job for you, please apply now! Dunnes Stores is an equal opportunities employer
Job Description Children's Quality, Fit, Product and Assurance Manager Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. With a strong focus on quality and safety we are dedicated to maintaining our position as a market leader. As we continue to grow, we are looking for a passionate and experienced Children's Quality, Fit, Product and Assurance Manager to ensure the highest standards of quality and safety are achieved across all product categories. The Role: Reporting to the Quality, Product and Assurance Manager and working with the Head of Childrenswear, you will be responsible for all areas of technical function including fit, quality, safety compliance and testing of children's products to include clothing, toys, accessories and footwear. The role involves implementing and updating quality control processes around garment functionality and fit. Ensuring regulatory and product compliance standards are met and working closely with suppliers and internal teams to drive continuous improvement and risk reduction within the department. The ideal candidate will have a strong background in garment manufacturing, childrenswear safety compliance and quality assurance practices. Primary Responsibilities Quality, Safety Compliance Management: Oversee the garment tech function, lead a team and collaborate with design, buying, and supplier production teams. Your leadership will be key to ensuring that the entire product lifecycle runs smoothly and efficiently within fixed timelines. Set up standardised blocks for key lines and implement best practices for grading, spec creation, and sample processes. Your expertise will guide the creation of accurate size specs and ensure that newness and innovation are consistently brought into the business. Ensure final products meet the highest standards of quality, safety and fit. Oversee test portal management, care labelling and quality control processes to ensure products meet performance and aesthetic expectations at all times. Determine the strategic direction of the garment tech function, identifying opportunities to streamline processes, improve garment quality and mitigate risk at all times. Where necessary assess customer returns, investigate high returning styles and bring solutions to minimise associated costs. Support and educate suppliers to achieve consistent quality and fit across a global supply base. Possess expert knowledge assessing lab test reports, provide problem solving solutions and commercial decisions when required to ensure all products are fit for purpose and end use. Ensure appropriate risk assessments are carried out within the garment history file on each product to identify and document potential risks and corrective actions taken where necessary. Lead investigations and resolution of quality and safety issues, including root cause analysis, corrective action planning and implementation. Collaborate with product development teams to ensure that quality and safety is integrated into the design and development process. Where quality and safety issue arise, engage with suppliers at senior level to resolve, and implement immediate corrective action plan. Establish and maintain safety and quality standards across industry benchmarks. Monitor customer returns and agree solutions to improve performance, product quality and safety. Manage quality inspections in stores and arrival in warehouse on an ongoing basis. Qualifications and Experience Relevant qualification in Textiles Technology, Apparel & Quality Management, etc. Minimum of 5 years' relevant working experience with children's clothing in garment fitting, production, inspection and quality control. (Knits / Woven). Expert knowledge and of children's product safety regulations and requirements across all aspects of garment design, construction and production. A responsive and self-motivated person; able to work multiple tasks under pressure and manage multiple deadlines. Excellent communication skills; capable of building strong relationships with the team and communicating effectively with internal and external parties. Detail and result oriented with strong problem-solving skills capable of working independently, self-motivated, responsible, well-organized and willing to learn. Strong capability in building technical specification file from design sketch. Strong knowledge of textile production processes, materials, and quality control methods. Key Competencies: Strategic thinking and vision Leadership and team development Attention to detail and a commitment to excellence Strong ethical values and commitment to sustainability Ability to manage multiple projects and priorities in a fast-paced environment Benefits: Competitive salary Comprehensive benefits package including employee discounts Opportunities for professional development and career growth A dynamic and inclusive work environment focused on sustainability and innovation Dunnes Stores is an Equal Opportunities Employer
Job Description Dunnes Stores is embarking on a strategic transformation programme that will modernise our Business capabilities and Technology landscape. The Supply Chain and Fulfilment Solution Architect reports to the Head of Architecture and will collaborate closely with the organisation's Supply Chain function, to support the delivery of the Supply Chain and Fulfilment roadmap. This is both a technical and a business role, responsible for identifying end-to-end solutions to deliver targeted business outcomes. Key Accountabilities: Work with the Supply Chain and Fulfilment functions and the leadership across the wider organisation to understand the product roadmap. Collaborate with Supply Chain and Fulfilment functions and the wider organisation, to understand the functional requirements of a solution. Define any non-functional requirements of systems in terms of security, performance, scalability and resilience. Develop high-level solutions which deliver these requirements and align with the architectural principles of Dunnes Stores. Present these solutions to the organisation's Design Authority as appropriate. Work closely with engineering teams, technical SMEs and external partners to develop low-level designs that can inform the procurement and/or implementation process. Oversee the delivery lifecycle including collaboration with internal technology SMEs and the management of external partners. Create and maintain robust documentation to allow for the effective support of these solutions. Stay up to date with industry trends, emerging technologies, and best practices in Supply Chain technology and advocate for their adoption Build effective communication channels with business leaders and stakeholders. Leverage knowledge and experience to develop and embed the architecture function within Dunnes Stores, contributing to the continuous improvement of governance and processes. Knowledge, Skills & Experience Degree in Engineering, Computer Science or a technology-related field, or equivalent work or education-related experience. Architecture-related certificates (TOGAF, Zachman, etc). Proven experience as a Solution Architect or a similar role, with a strong track record of defining and implementing Supply Chain technologies. Knowledge of the Retail industry an advantage. In depth understanding of Enterprise Resource Planning (Warehouse Management, Distribution, Inventory Management, Forecasting and Replenishment, etc). Experience with Microsoft stack and Azure preferable. Expert technologist with broad knowledge across software, integrations, data quality, data architecture, infrastructure, cloud and application. Excellent leadership and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels. Strong analytical and problem-solving skills, with the ability to evaluate complex technology challenges and develop innovative solutions. In-depth knowledge of modern software architectures, cloud computing, integration patterns, and emerging technologies. A collaborative enterprise-wide thinker who's accustomed to designing and embedding change in large-scale digital services, putting customers and users at the heart of plans to deliver required outcomes. If this sounds like the job for you, please apply now! Dunnes Stores is an Equal Opportunities Employer
Job Description Café Manager Advance your career with Dunnes Stores Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are known for offering a wide range of high quality products to our customers. With a strong brand presence and a loyal customer base, we pride ourselves on creating memorable experiences that resonate with our customers. As well as our ever evolving product range and outstanding service, Dunnes Stores offers customers in-house Hospitality in selected stores throughout Ireland, Northern Ireland, and Spain. Our restaurants offer customers all the homely classics, quality coffee, and tasty treats in all of our newly refurbished in-store cafés. As a Café Manager within a Dunnes Stores café, you'll have the opportunity to grow your career with a nationwide retailer. You'll also receive a Dunnes Stores employee discount from your very first day. The Role The primary function of the Café Manager is to take accountability for the café. This role will see you delivering exceptional customer care, meeting operational standards to maximise sales and profitability, all while maintaining costs. Key Responsibilities Leading the standard of customer service and presentation in the unit while providing constant supervision in all areas. Developing and maintaining excellent communication skills with Senior Management in the store. Providing a fast, friendly, and efficient level of customer service. Preparing and assisting with food preparation, setting up and merchandising the counters and taking full responsibility for all products from the point of entry to the exit. Developing an efficient cleaning schedule to ensure the regular and systematic cleaning of the coffee machine and equipment in the restauranthile also adhering to hygiene and food safety standards. Monitoring and delivering the HACCP programme while ensuring that food safety, food presentation, hygiene, and quality standards are adhered to. Placing product orders with agreed suppliers on daily/weekly basis and being responsible for the control of waste in the unit. Adhering to specifications, standards, and procedures while at work and ensuring that staff comply with company policy and procedures. Providing ongoing staff training by continuously motivating and developing the skills of the team. Planning and implanting an efficient work schedule for the restaurant in order to ensure job rotation and flexibility of all staff while maximising their productivity. Dealing with any problems as they arise and reporting them to Store Management. Undertaking any practical duties which may arise in an emergency to ensure the smooth running of the Kiosk. Requirements To apply for this role you must have at least 1 year previous experience in a similar environment as well as have experience with and training on HACCP. You will also have: Experience managing a similar sized restaurant/corporate catering unit. Experience and training on HACCP and Food Safety. An advanced level of English combined with a professional and polite manner. Excellent communication and interpersonal skills with a strong desire to work with coffee. Flexibility to work 5 days over 7. Above all else, our Caféanagers have excellent product knowledge, provide outstanding customer service, and are passionate about coffee. Benefits: Competitive pay and an employee discount from your first day. Opportunities for professional development and career growth. A dynamic and collaborative work environment focused on innovation and growth. Dunnes Stores is an Equal Opportunities Employer.
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores throughout Ireland, Northern Ireland and Spain and we are expanding our service and product offering all the time. We are known for offering a wide range of high-quality products and for continuously improving our customer experience. The Opportunity We are a customer-focused business that embraces technology to drive innovation. Initiatives such as Scan & Go and queue-busting checkouts, intelligent digital displays, smart shelves, smart trolleys and mobile device integration are reshaping retail. Modern IT infrastructure allows rapid onboarding of new stores, product lines and technologies while maintaining security and compliance. This creates a challenging and rewarding environment for people who want to drive change and strengthen our cyber posture. Role Purpose We are hiring a Vulnerability Management Snr Analyst to join our Cyber Defence Team. You will lead vulnerability management, threat intelligence, cloud security posture management, attack surface management and cyber asset management. You will also support operational cyber defence in both hands-on and leadership capacities, mentor junior analysts and provide cover when required. Collaboration with IT peers and the wider business is essential. Key Responsibilities Configure and operationalise enterprise vulnerability management platforms. Plan and execute vulnerability scanning, reporting and remediation using risk-based prioritisation. Collect and curate cyber threat intelligence to support SOC monitoring and proactive response. Manage cloud security posture across multiple environments, driving identification and remediation. Run attack surface management, including enumeration and investigation of exposed assets. Maintain specialist knowledge of new vulnerabilities and TTPs in active exploitation. Stay current on cybersecurity trends, threats and technologies relevant to retail. Support cyber defence operations as needed, providing expert guidance on threats and vulnerabilities. Provide leadership cover for Cyber Defence and act as team point of contact when required. Qualifications and Experience 5+ years' experience in a cybersecurity role. Bachelor's or Master's Degree in Information Security, Cybersecurity, Computer Science or a related field. Strong experience in threat and vulnerability management, ideally within retail or another large, distributed environment. Strong knowledge of Windows, Linux, Active Directory, cloud and networking technologies. Scripting experience to automate discovery and processing of asset information. Hands-on experience with threat and vulnerability management, cyber asset management, attack surface management and cloud security posture management tooling. Experience configuring and maintaining an enterprise vulnerability management solution. Experience with PCI DSS scanning, reporting and compliance activities. Professional certifications such as CISSP, CEH, CRTO, GIAC or OSCP. Strong understanding of cybersecurity frameworks, for example NIST CSF and MITRE ATT&CK, and regulatory requirements such as PCI DSS. Excellent communication, written and organisational skills. Ability to translate complex cybersecurity concepts into business terms and influence decisions. Working knowledge of cyber threat intelligence for use case development and reporting. Benefits: Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the job for you, please apply now! Dunnes Stores is an equal opportunities employer
Direct message the job poster from Dunnes Stores Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food, fashion and homewares retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. We are expanding our service and product offering for our customers all the time. We’re recruiting a Senior Marketing Executive to work as part of the marketing team across fashion and home. The ideal candidate will be someone who thrives on deadlines and is that ideal mix of adaptable, enthusiastic, passionate and organized. We are seeking applications from marketers with 3 to 5 years experience. The senior marketing executive will be responsible for organising and overseeing end‑to‑end projects, understands the importance of a clear brief and will work with internal and external resources to deliver finished campaigns and designs. He/she will work closely with key departments within the business such as marketing, buyers, store operations, e‑commerce, in‑house photography studio, visual merchandising, and, when required, external creative agencies. This is an excellent opportunity to join a fast‑paced work environment. Responsibilities Develop and implement innovative PR, social media, and marketing strategies in alignment with business goals and brand values Managing launches for brands and departments across owned and paid channels Managing each project from briefing stage through production through approvals to execution Delivering against briefs and commercial goals Briefing across discrete channels: social media, POS, email, outdoor, App, video etc as required Manage, monitor and report on campaign performance - ensuring that details and results for each campaign are captured for further learnings and on‑going improvements Planning marketing activity across shorter and longer time scales as required, weekly comms plans, trading plans and annual calendar Liaising and collaborating with different departments with input to the campaigns in terms of stock and channel to ensure smooth planning and delivery Stay informed about and respond to industry trends, market developments and competitor activities. Essential Skills and Experience Marketing degree or similar Proficient in Word, Excel and PowerPoint 3+ years relevant working in a similar in‑house role or as client service in an agency Highly organised individual with an ability to excel within fast‑paced environments. Flexible, enthusiastic, ambitious and a team player. Ability to manage and organise briefs and overall approval process Confident & collaborative briefing creative teams or other departments as required e.g. photo studio Insists on a high standard of work Excellent written and communication skills required. Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth Interested? Then apply now and see what difference you could make! Dunnes Stores is an Equal Opportunities Employer Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing Industry Retail Referrals increase your chances of interviewing at Dunnes Stores by 2x #J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Dunnes Stores Senior Talent Partner | Expert in Helping Companies Build High-Performing Teams Dunnes Stores Group is Ireland’s leading grocery & fashion retailer, operating 146 stores and a rapidly growing online business. We are in the middle of a major digital transformation, reshaping our customer experience, digital platforms, and operating model for the future. We are seeking a hands‑on Head of Digital Product Management who can blend strategic thinking with strong operational delivery. This is not just a planning role, you will be accountable for shaping the product roadmap across key pillars of work, driving execution at pace, and delivering measurable commercial impact. Key Responsibilities Product Execution & Delivery Own and drive the end‑to‑end digital product roadmap across e‑commerce, loyalty, apps, and emerging digital channels. Translate high‑level strategy into clear, prioritised, and executable initiatives with defined outcomes. Partner closely with engineering, design, and operations to deliver products on time and to a high standard. Establish a strong product operating rhythm utilizing Scrum & Kanban methodologies (backlog grooming, sprint planning, product reviews/demos). Commercial & Customer Impact Be accountable for key digital KPIs and digital channel performance including conversion, NPS, retention, revenue growth. Continuously gather data, customer insight, and competitor intel to iterate the roadmap. Build business cases that focus not just on long‑term ROI but short‑to‑medium‑term wins. Act as the commercial conscience of the product team, ensuring each initiative is aligned with value creation. Lead and mentor a cross‑functional product team (Product Leads/Product Owners, Product Designers & BAs). Build a culture of delivery excellence, clear accountability, regular reporting, focus on outcomes. Develop career paths, coaching, and succession planning within the product function. Cross‑Functional Collaboration Work closely with Marketing, Trading, Operations, IT, Data, and Finance to ensure alignment. Create clear, simple comms for senior stakeholders, progress updates, risks, next steps. Act as the connective tissue between strategy and execution, ensuring ideas become shipped products. Support the Chief Digital Officer in shaping the digital growth strategy. Conduct targeted market and customer analysis to guide prioritisation. Bring an external view of best practices, but tailor them for Dunnes Stores’ culture and operating model. Qualifications & Experience 10+ years’ experience in product management, ideally with a track record of shipping products in retail, e‑commerce, or consumer digital businesses. Strong delivery orientation, you know how to get things live and measure impact. Experience with Scrum & Kanban development methodologies Experience leading multidisciplinary teams in an agile/lean environment. Commercially astute, able to link product work to P&L outcomes. Strong communicator with experience influencing senior execs and cross‑functional peers. Familiarity with retail technology stacks, mobile/web development, and data‑driven decision making. Bachelor’s degree in Business, Technology, or a related field. MBA welcome but not required. What We Offer A high‑impact role at the centre of our digital transformation. Opportunity to deliver tangible change with direct visibility at executive and board level. Competitive salary, bonus, pension, and staff discount. Dunnes Stores is an Equal Opportunities Employer. #J-18808-Ljbffr
Job Description Dunnes Stores is initiating a strategic transformation program aimed at modernizing our business capabilities and technology landscape. The Head of Enterprise Architecture is a newly established leadership role integral to shaping the organization's future architecture. This position will spearhead the Enterprise Architecture team, driving capability establishment and scaling across the entire organization. As a pivotal leadership role, it demands strong managerial skills and extensive stakeholder engagement across senior levels within the organization. Responsibilities: Enterprise Architecture Leadership: Directing and overseeing Enterprise Architecture practices throughout the organization. Framework Establishment: Driving the development and maintenance of Architecture principles, policies, standards, and frameworks. Standardization Advocate: Ensuring technological standardization across the organizational landscape. Architecture Review Board Oversight: Setting up, operating, and optimizing the Architecture Review Board, aligning it with governance structures. Technology Communities Leadership: Leading organization-wide technology-focused communities of practice. Emerging Technology Enablement: Innovating new architecture patterns to support emerging technologies like Cloud, Data, and AI. Thought Leadership: Providing strategic thought leadership in technology, innovation, cost optimization, and efficiency improvements. Strategic Technology Strategy: Collaborating with business and technology leadership to craft a comprehensive technology strategy. Team Leadership: Leading, motivating, and aligning the team's performance with strategic objectives, employing talent management strategies. Budget Oversight: Contributing significantly to annual planning and budgeting, overseeing significant IT investments. Education & Qualifications: Educational Background: Degree in Engineering, Computer Science, or related technology field, or equivalent work/education experience. Certifications: Architecture-related certificates (TOGAF, Zachman, etc.). Change Management Expertise: Proven experience as a Change Agent, leading organizations through strategic change and promoting the adoption of new technologies through effective change management. Enterprise Architecture Proficiency: Extensive experience in developing, leading, and implementing Enterprise Architecture practices across software development, application, and infrastructure technologies in large complex organizations. Technological Expertise: Expertise in modern software development practices, infrastructure, cloud, application, and enterprise architecture. Risk Management Knowledge: Deep understanding of IT governance, operational risk, product, and service life cycles. Stakeholder Influence: Ability to influence key senior stakeholders, aligning IT strategy with business value. Leadership Skills: Proven track record in leadership, talent acquisition, team motivation, effective delegation, and performance enhancement. Business and Technology Collaboration: Ability to partner with senior business and technology leaders, connecting technology and business goals for successful outcomes. Process Management Knowledge: Understanding of business process management, workflow, and integration methods/tools. This role offers a strategic leadership opportunity to shape Dunnes Stores' technological future, driving innovation, and aligning architecture with business goals for transformative outcomes, process evaluation and implementation within a dynamic, technology-driven environment. Interested? Then apply now and see what difference you could make! Dunnes Stores is an Equal Opportunities Employer
Grocery Technical and Compliance Manager Join Dunnes Stores as a senior member of the Food Safety Technical Team, responsible for the safe and legal application of non‑food product development, upgrade, launch and maintenance. You will ensure all product specifications are compliant with EU legislation and Dunnes Store policies through audits, specification checks and complaint analysis, working with Technical, NPD, Buying Teams, suppliers and customers. Key Responsibilities Brand Compliance – Non‑Food • Technical Manager for Household, Beauty, Toiletries, Baby (non‑food) & Pet Food categories • Own the Brand Compliance System (DSBC) for non‑food products • Manage product specification migration, new supplier onboarding, and specification uploads to DSBC • Review and approve specifications and packaging on DSBC and ZiFlow • Coordinate with Category Development Manager and buying on DSBC Projects, Audit/Visit modules, and new applications • Monitor timely scheduling of TM’s specification checks Brand Compliance – Baby Food • Own the Brand Compliance System for high‑risk baby food category • Oversee new supplier onboarding and ensure compliance with food safety legislation for preparation, formulation, packing, and claims • Upload new product specifications to DSBC and review approvals • Coordinate with CDM and buying on DSBC projects and audit modules • Monitor timely scheduling of TM’s specification checks Senior Internal Auditor • Manage supplier auditing function for non‑food categories (approval audits, announced/unannounced audits, NPD/Buying visits) • Conduct gap analysis of the Dunnes Stores Supplier Manufacturing Standard • Devise auditing plans based on new approval, complaint trends, and product introductions • Carry out supplier audits in line with the standard and legislation • Observe or lead other Technical Managers on audits (food or non‑food) Day‑to‑Day Operations of the Technical Department • Report to the Head of Technical (Grocery) and engage customers for timely query resolution • Serve as interface between customers, stores and suppliers • Liaise with Store customer service to verify queries and ensure accurate reporting • Work with suppliers to identify root causes and acceptable outcomes • Monitor response times and close queries • Report, trend and analyse customer feedback weekly • Prepare in‑depth reports for category buyers Qualifications Food or pharma science qualification or equivalent manufacturing experience Minimum 3 years’ experience in a fast‑paced customer‑service environment, acting as an interface between customers and clients Key Skills Excellent attention to detail Strong analytical and methodical approach Strong troubleshooting and issue‑resolution skills Excellent customer‑service skills with follow‑up, verbal and written communication Ability to work independently, under pressure and to tight deadlines Proficiency in Word, Excel and PowerPoint Comprehensive benefits package including employee discount Opportunities for professional development and career progression Diverse collaborative work environment focused on innovation and growth Apply now and help make a difference! Dunnes Stores is an equal opportunity employer Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Accounting/Auditing, Quality Assurance, and Product Management Industry Retail #J-18808-Ljbffr
