Job Description About Dunnes Stores Dunnes Stores is Ireland's leading grocery, home and fashion retailer, serving over 1.6 million loyal customers weekly. Dunnes Stores has an 80-year heritage of offering quality and better value in food, home and fashion. Role Overview This is a new leadership role responsible for designing and executing a market-leading loyalty and customer relationship marketing (CRM) strategy, while also developing a professional scalable retail media business which we see as a high-value growth channel for Dunnes Stores and our FMCG supplier partners. The successful candidate will own the full customer engagement life cycle, ensuring Dunnes Stores consistently recruits new customers to its loyalty membership programme, develops them into regular customers across all channels and delivers better value, recognition, and personalised experiences to encourage lifetime loyalty. Alongside building a best-in-class retail media proposition that reflects our leading brand position and targets our customers appropriately, the role is based full time in our Head Office in Dublin City Centre. Key Responsibilities Loyalty & CRM Lead the strategy development and optimisation of the Dunnes Stores loyalty membership program across Food, Home, Fashion, Hospitality and payment/gift cards, and clearly communicate this to the organisation. Transform our loyalty scheme into a market‑leading, "digital‑first" proposition (including a world‑class loyalty app, simplified enrolment, one‑touch checkout, evolution to create active tiers, cashback and subscription incentives, more reasons to swipe your app, gamification, and full integration with coffee/hospitality and third‑party partner schemes). Work with the app development team to create an intuitive best‑in‑class loyalty app which gets high engagement from customers. Increase the number of customers identifying themselves in all transactions (instore and online) and drive measurable improvements in shopping frequency, average transaction value, across the house shopping and long‑term retention. Leverage customer data and analytics to deliver better targeted, personalised offers and campaigns across app, email, digital, e‑commerce and in‑store channels. Develop campaigns to make customers feel more valued by Dunnes Stores and inform them what's available in our stores and online. Benchmark global best‑in‑class membership programs and bring innovation to the Irish market. Build deeper customer engagement through seasonal campaigns, 3rd‑party partnerships, and personalised member‑only benefits. Build, manage and motivate a professional loyalty and customer relationship marketing team that better targets and retains customers. Manage the loyalty financial budget to utilise third‑party supplier funding to reward customer loyalty and help Dunnes Stores maximise the return on their loyalty / voucher spend. Develop active 3rd‑party partnerships and member‑brings‑member proposals to bring new customers into the Dunnes Stores Value Club membership. Retail Media Develop and launch a premium retail media strategy and network across in‑store, online, app, and off‑platform channels, maximising the new revenue streams for Dunnes Stores. Partner with suppliers and media companies to deliver effective, data‑driven media opportunities that align with brand and commercial priorities. Manage these relationships. Develop an effective retail team, organisational model, commercial structure, measurement framework, and technology stack to scale retail media cost‑effectively. Also work with performance marketing and insights team to develop easy‑to‑use self‑service media performance reports. Work with the commercial team to maximise FMCG brand investment in Dunnes Stores. Maximise the deployment of onsite and offsite digital retail media to maximise the margin earned by Dunnes Stores. Use customer analytics to better target retail media at appropriate customers. Ensure retail media execution reflects the Dunnes Stores brand guidelines and values and is differentiated from our competitors and aligned with our quality positioning. Establish strong KPI's and ROI measurement, analytics, and transparent reporting for supplier partners. Leadership & Collaboration Build, inspire, and lead a high‑calibre and performing CRM, loyalty, and retail media team. Partner cross‑functionally with Food Buying, Marketing, IT/Technology development, Data insights, and E‑commerce to embed customer‑first thinking into all decisions. Act as a thought leader, representing Dunnes Stores professionally with external media agencies, suppliers, and technology partners. Report to the Food Trading Director, while working closely with several Board‑level stakeholders. Key Skills & Experience Proven track record (10+ years) in senior loyalty, CRM, or customer marketing roles, ideally within retail, and/or FMCG, or consumer services. Demonstrated a track record of success in transforming loyalty programs and delivering measurable commercial impact. Strong understanding of digital marketing, customer data platforms, personalisation, and CRM technology. Experience building or leading retail media businesses, digital media sales, or shopper marketing a distinct advantage. Commercially astute and sharp with strong P&L ownership experience. Ability to think strategically but also execute with pace. Exceptional leadership skills: building and developing high‑performing multi‑disciplinary teams. Strong external network and ability to manage senior supplier and partner relationships. Customer‑focused, with the ability to translate data insights into meaningful propositions. Personal Attributes Strategic yet hands‑on operator, comfortable shaping new businesses from the ground up. Innovative and forward‑thinking, with the confidence and experience to challenge convention. Ability to communicate clearly and effectively at all levels in the organisation. Analytical and results‑driven with a focus on impact and measurable outcomes. Collaborative and influencing style, able to work across diverse internal and external stakeholders. Deep passion and energy for building customer loyalty, retail, and brand. What We Offer Opportunity to lead one of the most strategically important loyalty schemes in Ireland's leading retailer. Direct influence on shaping the future of loyalty, personalised customer engagement, and retail media in Ireland to convert the highest retailer share of FMCG branded sales in Ireland into a profitable sustainable income stream, that also can drive customers to Dunnes Stores and grows our sales. Comprehensive benefits package including our employee discount. Opportunities for professional development and career progression. A dynamic and collaborative work environment focused on innovation and growth. A chance to work in a fast‑moving, high‑impact, and customer‑obsessed culture. If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer #J-18808-Ljbffr
A leading grocery retailer in Dublin seeks an experienced leader to design and execute a market-leading loyalty and CRM strategy. This role includes overseeing customer engagement and developing retail media enterprises to drive growth. The ideal candidate will have over 10 years of experience in loyalty or CRM roles, demonstrating strong leadership and understanding of digital strategies. A comprehensive benefits package and opportunities for professional development are offered. #J-18808-Ljbffr
A leading retail company in Dublin is seeking a Head of Enterprise Architecture who will lead the transformative technology strategy of the organization. This strategic role involves overseeing enterprise architecture practices, managing significant IT investments, and fostering collaboration between technology and business objectives. The ideal candidate will have extensive experience, a degree in a related field, and relevant certifications. A commitment to driving innovation and change within a dynamic environment is essential. #J-18808-Ljbffr
Job Description Dunnes Stores is initiating a strategic transformation program aimed at modernizing our business capabilities and technology landscape. The Head of Enterprise Architecture is a newly established leadership role integral to shaping the organization's future architecture. This position will spearhead the Enterprise Architecture team, driving capability establishment and scaling across the entire organization. As a pivotal leadership role, it demands strong managerial skills and extensive stakeholder engagement across senior levels within the organization. Responsibilities Enterprise Architecture Leadership : Directing and overseeing Enterprise Architecture practices throughout the organization. Framework Establishment : Driving the development and maintenance of Architecture principles, policies, standards, and frameworks. Standardization Advocate : Ensuring technological standardization across the organizational landscape. Architecture Review Board Oversight : Setting up, operating, and optimizing the Architecture Review Board, aligning it with governance structures. Technology Communities Leadership : Leading organization-wide technology-focused communities of practice. Emerging Technology Enablement : Innovating new architecture patterns to support emerging technologies like Cloud, Data, and AI. Thought Leadership : Providing strategic thought leadership in technology, innovation, cost optimization, and efficiency improvements. Strategic Technology Strategy : Collaborating with business and technology leadership to craft a comprehensive technology strategy. Team Leadership : Leading, motivating, and aligning the team's performance with strategic objectives, employing talent management strategies. Budget Oversight : Contributing significantly to annual planning and budgeting, overseeing significant IT investments. Education & Qualifications Educational Background : Degree in Engineering, Computer Science, or related technology field, or equivalent work/education experience. Certifications : Architecture-related certificates (TOGAF, Zachman, etc.). Change Management Expertise : Proven experience as a Change Agent, leading organizations through strategic change and promoting the adoption of new technologies through effective change management. Enterprise Architecture Proficiency : Extensive experience in developing, leading, and implementing Enterprise Architecture practices across software development, application, and infrastructure technologies in large complex organizations. Technological Expertise : Expertise in modern software development practices, infrastructure, cloud, application, and enterprise architecture. Risk Management Knowledge : Deep understanding of IT governance, operational risk, product, and service life cycles. Stakeholder Influence : Ability to influence key senior stakeholders, aligning IT strategy with business value. Leadership Skills : Proven track record in leadership, talent acquisition, team motivation, effective delegation, and performance enhancement. Business & Technology Collaboration : Ability to partner with senior business and technology leaders, connecting technology and business goals for successful outcomes. Process Management Knowledge : Understanding of business process management, workflow, and integration methods/tools. This role offers a strategic leadership opportunity to shape Dunnes Stores' technological future, driving innovation, and aligning architecture with business goals for transformative outcomes, process evaluation and implementation within a dynamic, technology-driven environment. Interested? Then apply now and see what difference you could make! Dunnes Stores is an Equal Opportunities Employer #J-18808-Ljbffr
A leading retail company in Dublin is seeking an experienced Head of Compliance, Quality, Assurance and Sustainability to oversee quality assurance processes for textile products. The ideal candidate will have extensive experience in quality assurance and sustainability within the textile industry, along with excellent leadership skills. Responsibilities include managing supplier compliance, promoting sustainable practices, and guiding a team of professionals towards achieving quality standards. A competitive salary and benefits package is offered in an innovative and inclusive environment. #J-18808-Ljbffr
Overview Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. We are known for offering a wide range of high-quality products to our customers. With a strong focus on innovation, customer experience, compliance and sustainability, we are dedicated to maintaining our position as a market leader. As we continue to grow, we are looking for a passionate and experienced Head of Compliance, Quality, Assurance and Sustainability to lead our efforts in maintaining the highest standards of quality and sustainability across our product lines. Primary Responsibilities Quality, Safety and Compliance Management: Manage the comprehensive Dunnes Stores quality assurance processes and systems for textile products with a strong focus on safety. Monitor and evaluate product quality at all stages of the production process, from raw material sourcing to finished goods. Collaborate with product development teams to ensure that quality and safety is integrated into the design and development process. Lead investigations and resolution of quality and safety issues, including root cause analysis and corrective action planning. Establish and maintain safety and quality standards, benchmarks, and KPIs for textile products. Use customer feedback as part of the quality, safety, and compliance management. Supplier Management & Performance Monitoring: Manage comprehensive mapping and profiling of the textile supplier network, providing detailed insights and high-level metrics on supplier performance and capacity. Maintain a business ranking system based on key metrics, identifying top-performing suppliers and proactively addressing any risks or areas of underperformance. Ensure all suppliers meet Dunnes Stores' stringent ethical and environmental standards through rigorous safety audits and compliance checks. Work with the department heads to collaborate with suppliers to drive improvements in product quality and sustainability through regular audits and assessments of suppliers. Foster strong supplier relationships, working closely with department heads to drive improvements in reliability, responsiveness, and efficiency. Oversee the onboarding process for new suppliers, ensuring thorough documentation, background checks, and factory inspections. Sustainability Leadership: Maintain the Dunnes Stores Textiles sustainability programmes for textile products. Ensure compliance with all relevant environmental, social, and governance (ESG) standards and certifications. Work closely with suppliers to promote sustainable practices, including the use of eco-friendly materials, waste reduction, and energy efficiency. Lead initiatives to reduce the environmental impact of textile production, including water usage, chemical management, and carbon footprint reduction. Stay informed about industry trends, regulations, and best practices in sustainability, and integrate these into the company's operations. Team Leadership and Development: Lead, mentor, and develop a high-performing team of quality assurance, compliance and sustainability professionals. Foster a culture of customer focus with continuous improvement and innovation within the team. Set clear goals and expectations for the team, providing regular feedback and performance evaluations. Stakeholder Collaboration: Collaborate with cross-functional teams, including product development, sourcing, merchandising, and marketing, to ensure alignment on quality and sustainability goals. Communicate quality and sustainability performance to senior leadership, providing insights and recommendations for improvement. Engage with external stakeholders, including customers, NGOs, and industry bodies, to promote the company's commitment to quality and sustainability. Qualifications and Experience Bachelor's or Master's degree in Textile Engineering, Quality Management, Sustainability, or a related field. A minimum of 10 years of experience in textile quality assurance and/or sustainability, with at least 5 years in a leadership role. Strong knowledge of textile production processes, materials, and quality control methods. Proven experience in developing and implementing sustainability strategies in the textile industry. Familiarity with relevant industry standards and certifications, such as GOTS, Oeko-Tex, Fair Trade, etc. Excellent leadership and team management skills, with the ability to inspire and motivate others. Strong analytical and problem-solving skills, with a focus on continuous improvement. Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. Commitment to staying current with industry trends, regulations, and best practices in quality and sustainability. Key Competencies Strategic thinking and vision Leadership and team development Attention to detail and a commitment to excellence Strong ethical values and commitment to sustainability Ability to manage multiple projects and priorities in a fast-paced environment Benefits Competitive salary Comprehensive benefits package including employee discounts Opportunities for professional development and career growth A dynamic and inclusive work environment focused on sustainability and innovation Dunnes Stores is an equal opportunity employer. #J-18808-Ljbffr
