Job Description About Dunnes Stores Dunnes Stores is Ireland's leading grocery, home and fashion retailer, serving over 1.6 million loyal customers weekly. Dunnes Stores has an 80 year heritage of offering quality and better value, in food, home, and fashion. We are now seeking a new role for experienced senior leader to shape the future of customer engagement at Dunnes Stores, driving loyalty, CRM, and the fast-emerging retail media business. Role Overview This is a new leadership role responsible for designing and executing a market-leading loyalty and customer relationship marketing (CRM) strategy, while also developing a professional scalable retail media business which we see as a high-value growth channel for Dunnes Stores and our FMCG supplier partners. The successful candidate will own the full customer engagement life cycle, ensuring Dunnes Stores consistently recruits new customers to its loyalty membership programme, develops them into regular customers across all our channels and delivers better value, recognition, and personalised experiences to our customers to encourage them to willingly give us their lifetime customer loyalty. Alongside building a best-in-class retail media proposition that reflects our leading brand position and targeting our customers appropriately. The role is based full time in our Head Office in Dublin City Centre. Key Responsibilities Loyalty & CRM Lead the strategy development, and optimisation of the Dunnes Stores loyalty membership program across Food, Home, Fashion, Hospitality and payment/gift cards and clearly communicate this to the organisation. Transform our loyalty scheme into a market-leading, " digital-first " proposition (including a world class loyalty app, simplified enrolment, one touch checkout, evolution of the scheme to create active tiers, cashback and subscriptions incentives, more reasons to swipe your app, gamification, and full integration with coffee/hospitality and third party partner schemes). Work with the app development team to create an intuitive best in class loyalty app which gets high engagement from customers. Increase the number of customers identifying themselves in all transactions (instore and online) and drive measurable improvements in shopping frequency, average transaction value, across the house shopping and long-term retention. Leverage customer data and analytics to deliver better targeted, personalised offers and campaigns across app, email, digital, e-commerce and in-store channels. Develop campaigns to make customers feel more valued by Dunnes Stores and inform them what's available in our stores and online. Benchmark global best-in-class membership programs and bring innovation to the Irish market. Build deeper customer engagement through seasonal campaigns, 3rd party partnerships, and personalised member-only benefits. Build, manage and motivate a professional loyalty and customer relationship marketing team that better targets and retains customers. Manage the Loyalty financial budget to utilise third party supplier funding to reward customer loyalty and help Dunnes Stores maximise the return on their loyalty / voucher spend. Develop active 3rd party partnerships and member brings member proposals to bring new customers into the Dunnes Stores Value Club membership. Retail Media Develop and launch a premium retail media strategy and network across in-store, online, app, and off-platform channels, maximising the new revenue streams for Dunnes Stores. Partner with suppliers and media companies to deliver effective, data-driven media opportunities that align with brand and commercial priorities. Manage these relationships. Develop an effective retail media team, organisational model, commercial structure, measurement framework, and technology stack to scale retail media cost effectively. Also work with performance marketing and insights team to develop easy to use self service media performance reports Work with the commercial team to maximise FMCG brand investment in Dunnes Stores Maximise the deployment of onsite and offsite digital retail media to maxims the margin earned by Dunnes Stores. Use customer analytics to better target retail media at appropriate customers. Ensure retail media execution reflects the Dunnes Stores brand guidelines and values and is differentiated from our competitors and aligned with our quality positioning. Establish strong KPI's and ROI measurement, analytics, and transparent reporting for supplier partners. Leadership & Collaboration Build, inspire, and lead a high-calibre and performing CRM, loyalty, and retail media team. Partner cross-functionally with Food Buying, Marketing, IT/Technology development, Data insights, and E-commerce to embed customer-first thinking into all decisions. Act as a thought leader, representing Dunnes Stores professionally with external media agencies, suppliers, and technology partners. Report to the Food Trading Director, while working closely with several Board-level stakeholders. Key Skills & Experience Proven track record (10+ years) in senior loyalty, CRM, or customer marketing roles, ideally within retail, and/or FMCG, or consumer services. Demonstrated a track record of success in transforming loyalty programs and delivering measurable commercial impact. Strong understanding of digital marketing, customer data platforms, personalisation, and CRM technology. Experience building or leading retail media businesses, digital media sales, or shopper marketing a distinct advantage. Commercially astute and sharp with strong P&L ownership experience. Ability to think strategically but also execute with pace. Exceptional leadership skills: building and developing high-performing multi-disciplinary teams. Strong external network and ability to manage senior supplier and partner relationships. Customer-focussed, with the ability to translate data insights into meaningful propositions. Personal Attributes Strategic yet hands-on operator, comfortable shaping new businesses from the ground up. Innovative and forward-thinking, with the confidence and experience to challenge convention. Ability to communicate clearly and effectively at all levels in the organisation. Analytical and results-driven with a focus on impact and measurable outcomes. Collaborative and influencing style, able to work across diverse internal and external stakeholders. Deep passion and energy for building customers loyalty, retail, and brand. What We Offer Opportunity to lead one of the most strategically important loyalty schemes in Ireland's leading retailer. Direct influence on shaping the future of loyalty, personalised customer engagement, and retail media in Ireland. An opportunity to convert the highest retailer share of FMCG branded sales in Ireland into a profitable sustainable income stream, that also can drive customers to Dunnes Stores and grows our sales. Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth A chance to work in a fast-moving, high-impact, and customer-obsessed culture. If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. We are expanding our service and product offering for our customers all the time. Our guiding principle is to deliver good quality products at competitive prices and we are constantly developing our product offerings. An exciting opportunity has arisen in our Online Department for a Content Designer. The grocery website Content Designer will be responsible for developing all aspects of the organisation's online grocery presence through preparation and planning of online content across the online grocery shopping website and digital platforms. In addition to writing, editing, and proofreading site content, this person will also work closely with the relevant technical team to maintain site standards regarding new developments. The content Designer will work closely with marketing, IT & trading members of our organisation. Tasks require a strong attention to detail and ability to work under tight deadlines. The successful candidate will have the following responsibilities: Key Responsibilities: Create, develop and deploy engaging website content which requires working with content management software. Preparation of special offer and brand imagery for use on the grocery website and emails using Adobe Photoshop, Adobe Illustrator, Adobe Xd, HTML and CSS. Maintain a consistent look and feel throughout all website content. Ensuring that customers have a positive experience when using the business' online grocery platform. Copyedit and proofread all web content. Preparation of advertising material for use online such as banner ads etc. Ensure web-based information is archived for future needs and reference. Working closely with the marketing team to deliver well-structured content across all relevant digital channels and assist with the development of the grocery digital strategy. Analysing new digital trends and assessing whether they would be beneficial for the business and identifying areas of possible business improvement. Requirements: A strong portfolio of relevant digital design work. A good understanding of visual design principles. Degree or diploma in design or related field. Ideally have previous online experience within a fast-paced environment, preferably retail. Excellent organisational skills with an ability to multi-task, prioritise workload and work to tight deadlines. Expertise with standard design tools such as Adobe Photoshop, Adobe Illustrator and Adobe XD/Figma. A basic knowledge of HTML and CSS. Creative thinker with strong problem-solving skills. Excellent communication skills. Proven ability to influence both internally and externally. Self-starter with an ability to succeed in a fast-paced, fast-changing production environment. Passionate about online retail and eager to progress in Ecommerce. Dunnes Stores is an equal opportunity employer.
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish-owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, along with a growing online business. We are in the middle of one of the most significant digital transformations in Irish retail, modernising our technology stack and building new engineering capabilities to support growth and innovation across the business. As part of this journey, we are hiring a Head of Engineering to act as the local senior engineering leader in Dublin, working closely with the CTO and existing distributed teams including Engineering, Architecture and Product, to deliver transformation initiatives and establish a growing engineering capability in Ireland. This is a hands-on leadership role for someone who combines strong technical understanding of the Microsoft Azure ecosystem with the ability to lead cross-site teams, build new talent locally, and represent the CTO and engineering function to senior business stakeholders and shareholders. Key Responsibilities Engineering Leadership Lead and mentor distributed teams, including: - DevOps engineers focused on CI/CD, automation, and Azure optimisation - Backend engineers delivering key transformation and modernisation projects - Dotted-line QA resources ensuring quality across delivery cycles Act as the senior engineering presence in Dublin, representing the CTO and technology strategy locally. Provide day-to-day direction and technical guidance across both locations to ensure alignment on priorities, standards, and delivery. Build the foundation for a Dublin-based engineering function: hiring, onboarding, and developing new team members as the transformation scales. Technical Direction Be technically credible across the Microsoft Azure stack, guiding solution design and delivery decisions with the engineering and DevOps teams. Oversee application and infrastructure delivery pipelines, ensuring secure, scalable, and cost-efficient practices. Champion DevSecOps and continuous improvement across the software development lifecycle. Team Building & Growth Shape and grow the Dublin engineering capability in collaboration with the CTO. Recruit, coach, and retain top technical talent as new teams are established in Ireland. Foster a culture of collaboration and shared standards across international teams. Stakeholder & Business Engagement Partner with PMO, Product, Data, and Infrastructure teams to align on delivery and dependencies. Act as the voice of the CTO with shareholders and Dublin-based business stakeholders - translating technical progress into clear business outcomes. Communicate effectively across technical and non-technical audiences, ensuring transparency and confidence in the delivery roadmap. Skills & Experience Essential 10+ years in software engineering, with at least 4 years in a senior leadership role. Strong technical understanding of the Microsoft ecosystem: C#, .NET, Azure Cloud, DevOps, and CI/CD. Proven experience managing distributed or offshore teams and building new engineering capabilities. Ability to engage confidently with senior business leaders and shareholders on technical progress and priorities. Demonstrated track record of hiring, mentoring, and developing technical teams. Excellent communication and stakeholder management skills, with the gravitas to represent the CTO and engineering function in Dublin. Desirable Experience in retail, supply chain, or e-commerce environments. Familiarity with ERP or large-scale enterprise system modernisation. Knowledge of scaled agile delivery frameworks. What We Offer Competitive salary and benefits, including staff discount. The opportunity to lead and shape the growth of a new engineering capability in Dublin. On-site role working directly with senior stakeholders in one of Ireland's most recognised brands. A visible, hands-on leadership position at the centre of a major technology transformation. Summary This role is ideal for an experienced engineering leader who is both technically credible and strategically minded. You'll lead distributed teams, establish a new engineering capability in Dublin, and act as the bridge between the CTO and the wider business, ensuring technology delivery, team growth, and stakeholder confidence are aligned at every stage of Dunnes Stores' transformation.
A major retail chain in Ireland seeks a strategic leader for their loyalty and customer relationship marketing (CRM) strategy. This role involves transforming the loyalty program, driving customer engagement, and developing a premium retail media business. Ideal candidates should have over 10 years' experience in loyalty or CRM, strong digital marketing skills, and proven leadership abilities. Join this dynamic environment focused on innovation and customer loyalty advancement. #J-18808-Ljbffr
About Dunnes Stores Dunnes Stores is Ireland's leading grocery, home and fashion retailer, serving over 1.6 million loyal customers weekly. Dunnes Stores has an 80‑year heritage of offering quality and better value, in food, home, and fashion. Role Overview This new leadership role is responsible for designing and executing a market‑leading loyalty and customer relationship marketing (CRM) strategy, while also developing a professional scalable retail media business that is a high‑value growth channel for Dunnes Stores and its FMCG supplier partners. The successful candidate will own the full customer engagement life cycle, ensuring Dunnes Stores consistently recruits new customers to its loyalty membership programme, develops them into regular customers across all channels and delivers better value, recognition, and personalised experiences that encourage customers to give us their lifetime loyalty. Alongside building a best‑in‑class retail media proposition that reflects our leading brand position and targets our customers appropriately, the role is based full time in our Head Office in Dublin City Centre. Key Responsibilities Loyalty & CRM Lead the strategy development and optimisation of the Dunnes Stores loyalty membership program across Food, Home, Fashion, Hospitality and payment/gift cards, clearly communicating this to the organisation. Transform our loyalty scheme into a market‑leading, digital‑first proposition (world‑class loyalty app, simplified enrolment, one‑touch checkout, evolution of the scheme to create active tiers, cashback and subscriptions incentives, more reasons to swipe your app, gamification, and full integration with coffee/hospitality and third‑party partner schemes). Work with the app development team to create an intuitive best‑in‑class loyalty app that gets high engagement from customers. Increase the number of customers identifying themselves in all transactions (instore and online) and drive measurable improvements in shopping frequency, average transaction value, across the house shopping and long‑term retention. Leverage customer data and analytics to deliver better‑targeted, personalised offers and campaigns across app, email, digital, e‑commerce and in‑store channels. Develop campaigns that make customers feel more valued by Dunnes Stores and inform them what’s available in our stores and online. Benchmark global best‑in‑class membership programmes and bring innovation to the Irish market. Build deeper customer engagement through seasonal campaigns, 3rd‑party partnerships, and personalised member‑only benefits. Build, manage and motivate a professional loyalty and customer relationship marketing team that better targets and retains customers. Manage the Loyalty financial budget to utilise third‑party supplier funding to reward customer loyalty and help Dunnes Stores maximise the return on their loyalty/voucher spend. Develop active 3rd‑party partnerships and member‑brings‑member proposals to bring new customers into the Dunnes Stores Value Club membership. Retail Media Develop and launch a premium retail media strategy and network across in‑store, online, app, and off‑platform channels, maximising the new revenue streams for Dunnes Stores. Partner with suppliers and media companies to deliver effective, data‑driven media opportunities that align with brand and commercial priorities. Manage these relationships. Develop an effective retail media team, organisational model, commercial structure, measurement framework, and technology stack to scale retail media cost‑effectively. Work with performance marketing and insights team to develop easy‑to‑use self‑service media performance reports. Work with the commercial team to maximise FMCG brand investment in Dunnes Stores. Maximise the deployment of onsite and off‑site digital retail media to maximise the margin earned by Dunnes Stores. Use customer analytics to better target retail media at appropriate customers. Ensure retail media execution reflects the Dunnes Stores brand guidelines and values and is differentiated from our competitors and aligned with our quality positioning. Establish strong KPI’s and ROI measurement, analytics, and transparent reporting for supplier partners. Leadership & Collaboration Build, inspire, and lead a high‑calibre and performing CRM, loyalty, and retail media team. Partner cross‑functionally with Food Buying, Marketing, IT/Technology development, Data insights, and E‑commerce to embed customer‑first thinking into all decisions. Act as a thought leader, representing Dunnes Stores professionally with external media agencies, suppliers, and technology partners. Report to the Food Trading Director, while working closely with several Board‑level stakeholders. Key Skills & Experience Proven track record (10+ years) in senior loyalty, CRM, or customer marketing roles, ideally within retail, FMCG, or consumer services. Demonstrated a track record of success in transforming loyalty programmes and delivering measurable commercial impact. Strong understanding of digital marketing, customer data platforms, personalisation, and CRM technology. Experience building or leading retail media businesses, digital media sales, or shopper marketing – a distinct advantage. Commercially astute and sharp with strong P&L ownership experience. Ability to think strategically but also execute with pace. Exceptionally skilled at building and developing high‑performing multi‑disciplinary teams. Strong external network and ability to manage senior supplier and partner relationships. Customer‑focused, with the ability to translate data insights into meaningful propositions. Personal Attributes Strategic yet hands‑on operator, comfortable shaping new businesses from the ground up. Innovative and forward‑thinking, with the confidence and experience to challenge convention. Ability to communicate clearly and effectively at all levels in the organisation. Analytical and results‑driven with a focus on impact and measurable outcomes. Collaborative and influencing style, able to work across diverse internal and external stakeholders. Deep passion and energy for building customers loyalty, retail, and brand. What We Offer Opportunity to lead one of the most strategically important loyalty schemes in Ireland's leading retailer. Direct influence on shaping the future of loyalty, personalised customer engagement, and retail media in Ireland. An opportunity to convert the highest retailer share of FMCG branded sales in Ireland into a profitable sustainable income stream, that also can drive customers to Dunnes Stores and grows our sales. Comprehensive benefits package including our employee discount. Opportunities for professional development and career progression. A dynamic and collaborative work environment focused on innovation and growth. A chance to work in a fast‑moving, high‑impact, and customer‑obsessed culture. If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer. #J-18808-Ljbffr
Job Description Childrenswear Designer Dunnes Stores is Ireland's largest retailer providing fashion, food and homewares for our loyal customers. We operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver good quality products at competitive prices and we are constantly developing our product offerings. We currently have a new vacancy for a Childrenswear Designer to join our buying and design teams based in our Head Office in Dublin City Centre. The successful candidate will work with our buying and design teams on determining commercial trends and creating designs for our Childrenswear range. This is an exciting opportunity for a creative designer to join a dynamic team in a fast paced creative retail environment. Key Responsibilities: Determine commercial trends in advance of seasons and create designs for our Childrenswear range Create technical packs and liaise with local and international suppliers to ensure efficient sampling Collaborate with fit technicians Forecast and create colour palettes for Childrenswear Manage the development of products from concept design to launch, liaising with buyers, ensuring deadlines are met Manage new fabric development with suppliers and teams Work with suppliers designers / freelance designers to identify key printing techniques and fabric finishes Identify key prints for the season and work though into a commercial way and identify product categories to fit prints and techniques. Interpret trends and translating them to meet the customer profile, varying in ages Work closely with the buying teams to create and design a broad range of commercial Childrenswear products Designing and developing products from initial concept through to finished product through CADS and detailed specs, ensuring all deadlines are met Prepare regular reports on both competitors and aspirational brands and monitor online Children's brands and general online offer Visit competition stores and Dunnes stores on a regular basis Requirements: Creative flair, originality and eye for excellent design is essential Excellent computer skills full knowledge of CAD, Photoshop, and Illustrator An in-depth knowledge of repeat print and pattern design is essential Previous experience designing for Childrenswear Ability to translate trends from concepts into commercial product Ability to work with buying teams to develop new fabrics, finishes and accessories detail. Ability to multi task and work under pressure Ability to work on numerous seasons at once Commercial awareness and up to date knowledge of retail and consumer trends Excellent attention to detail and thorough execution Strong ability to multitask and work in a fast paced, cross functional team environment Available to travel to visit suppliers, factories, industry fairs and competition offer at home and abroad. Successful candidates should be confident and be able to give presentations to all levels of management If this sounds like the job for you, please apply now and tell us why you would be perfect for this exciting and rewarding role! Please submit a sample of your portfolio with your CV. Dunnes Stores is an Equal Opportunities Employer
Job Description Dunnes Stores Group is Ireland's leading grocery & fashion retailer, operating 146 stores and a rapidly growing online business. We are in the middle of a major digital transformation, reshaping our customer experience, digital platforms, and operating model for the future. About the Role We are seeking an accomplished and forward-thinking Group Customer Service Transformation Lead to re-imagine and modernise how we deliver customer care across the Group. This role will lead the design and implementation of a new operating model, service platform, and performance framework that unify our customer service operations across digital, retail, and delivery channels. Working closely with the Head of Customer Service, the customer service teams and senior leaders in Digital, Retail, and IT, you will act as the transformation driver - shaping the Customer Service blueprint, delivering the change roadmap, and establishing the foundations of a world-class customer service organisation. This is a senior strategic and execution role that will evolve as the future model scales. Key Responsibilities Design and deliver the future-state Group Customer Service operating model, aligning technology, process, and people capabilities across multiple business units. Lead the selection and implementation of a new omnichannel CX platform, embedding AI-driven automation, knowledge management, and self-service tools. Redesign workflows and escalation structures to improve customer satisfaction, first-contact resolution, and operational efficiency. Define and track KPIs such as NPS, CSAT, and cost-per-contact to establish clear performance accountability. Oversee a structured delivery roadmap spanning process re-engineering, technology rollout, and organisational enablement. Partner with PMO and IT to ensure program governance and benefits realisation. Work in partnership with the Customer Service leadership team to build capability and drive continuous improvement. Develop and mentor team leads to support the transition to new ways of working. Collaborate with Retail, Digital, and Operations leaders to ensure the new model supports both customer experience and commercial objectives. Your Profile 10+ years' experience in customer service, operations, or transformation roles, with 5+ years at senior leadership level in large or multi-brand organisations. Proven track record in designing and delivering service transformation programs - spanning people, process, and technology. Strong experience implementing modern CX platforms such as Zendesk, Intercom, Salesforce, or Puzzel, including AI/self-service capability. Highly skilled in program and change management, with the ability to manage complex, multi-stakeholder initiatives. Exceptional interpersonal and influencing skills; able to operate at executive level while remaining close to operational detail. Analytical, data-driven, and commercially minded, comfortable translating insight into measurable outcomes. What We Offer A high-impact role at the centre of our digital transformation. Opportunity to deliver tangible change with direct visibility at executive and board level. Competitive salary, bonus, pension, and staff discount. Why Join Us You'll be joining a Group with the scale, ambition, and investment to redefine customer experience across Irish retail. This is a rare opportunity to lead a transformation from the ground up, influencing the future architecture, systems, and culture that will power how our customers are served for years to come. If this sounds like the job for you, please apply now! Dunnes Stores is an Equal Opportunities Employer
Job Description Fresh Food Counter Manager Advance your career with Dunnes Stores Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are known for offering a wide range of high quality products to our customers. With a strong brand presence and a loyal customer base, we pride ourselves on creating memorable experiences that resonate with our customers. Over the last 5 years, we have delivered an extensive rollout of new contemporary fresh food delis throughout Ireland. We plan to continue this rollout with the introduction of more Baxter & Greene Market Delis and Dunnes Stores Market Delis across the country. Both brand offers an increased product range in stores, at great value, all with improved customer service and expertise. As a Fresh Food Counter Manager with Dunnes Stores, you'll have the opportunity to grow your culinary skills and advance your food career within a nationwide retailer. You'll also receive a Dunnes Stores employee discount from your very first day. The Role The primary function of the Fresh Food Counter Manager is to take accountability for the fresh food counter which includes seafood. This role will see you delivering exceptional customer care, meeting operational standards to maximise sales and profitability, all while maintaining costs alongside the store management team. Key Responsibilities Working as part of the team with Store Management to provide the highest standard of food preparation, merchandising, and customer service. Leading, training, and developing the team in a manner appropriate to the Brand to deliver the agreed business strategy and the "Dunnes Stores Experience" customer service programme. Monitoring and delivering the HACCP programme within our fresh food counters to ensure effective standards in line with hygiene and quality regulations. Developing an efficient cleaning schedule that ensures the regular systematic cleaning and maintenance of equipment. Placing product orders with agreed suppliers on a daily basis, in a cost effective way. Monitoring and addressing any variations to the cost base of the department on a week to week basis. Delivering the budgeted KPI plan for the department and any subsequent forecasts. Maximising sales through the analysis of sales data, department trading patterns, and by pre-empting customer needs and demands. Ensuring products are prepared following agreed procedures. Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising and display standards, variation prevention, pricing, ticketing, inventory, hygiene, and most importantly customer service. Ensuring all process and business changes are implemented as per the business requirements and on time. Alongside the team, adhering and complying with all relevant company policies and procedures. Being constantly on the lookout for innovative ideas inside and outside of the business. Providing feedback to senior managers on performance, key customer service developments, and operational issues. Requirements To apply for this role you must have previous experience in deli/fresh food management as well as be experienced and trained on HACCP with an in-depth knowledge of Food Safety legislation. Previous experience as a chef or in food production is preferable. You will also have: The ability to follow pre-determined recipe cards/set procedures. Excellent communication, coaching, and interpersonal skills. Excellent attention to detail, organisational skills, and the ability to multi-task. Flexibility and the ability to work as part of a team or individually. A passion, flair, and attention to detail for food production and presentation. Above all else, our Fresh Food Counter Managers have excellent product knowledge as well as problem solving, decision making, merchandising, and people management skills. Benefits: Competitive pay and an employee discount from your first day. Opportunities for professional development and career growth. A dynamic and collaborative work environment focused on innovation and growth. Dunnes Stores is an Equal Opportunities Employer.
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. We are known for offering a wide range of high-quality products to our customers. Overview We are undertaking one of the most ambitious digital and operational transformations in the Irish retail sector. As Head of Enterprise Data, you will play a pivotal role in unlocking enterprise-wide value from data enabling faster decision-making, regulatory readiness, and AI-powered innovation. This is not a custodial data role. It is a strategic, business-facing leadership position tasked with shaping and executing a data strategy that cuts across all business units from Supply Chain to Sustainability, from Customer to Compliance. You'll lead a growing multidisciplinary team across data engineering, BI, and governance while collaborating closely with senior executives and business leaders. You will define how we treat data as a product, steward our enterprise data model, and enable self-serve analytics through modern tooling and federated ownership models. This role sits at the intersection of technology, operations, and commercial value. Key Responsibilities Enterprise Data Strategy & Leadership Develop and own the enterprise data strategy, aligned with corporate and digital transformation goals. Establish and lead a modern data operating model that enables decentralised ownership while ensuring governance and consistency. Partner with the Board and C-suite to embed data into business planning, performance management, and risk mitigation. Data Platform Enablement Oversee the build-out of our enterprise cloud data platform, ensuring scalability, high availability, and analytics-readiness. Introduce and scale data-as-a-product thinking, supporting domain-oriented data delivery through reusable, trusted data assets. Define and drive the roadmap for analytics tooling, BI access, and API/data-sharing interfaces. Use Case Acceleration Prioritise and deliver high-impact data use cases across key domains-e.g. demand forecasting, loyalty performance, store productivity, compliance automation, and ESG reporting. Partner with business leaders to co-develop data solutions that drive measurable commercial or operational outcomes. Proactively monitor and address the risk of shadow data systems by offering compelling, supported alternatives. Governance & Quality at Scale Lead a pragmatic, business-aligned data governance framework that ensures data quality, lineage, and stewardship without stifling innovation. Drive the development of clear, accessible metadata, business glossaries, and shared definitions to reduce reporting conflict and ambiguity. Champion responsible data usage, privacy compliance, and data security across all environments. Team Leadership & Capability Building Build, lead, and mentor a cross-functional data organisation including engineering, analytics, BI, and data governance. Cultivate a high-performance, delivery-focused culture grounded in trust, transparency, and accountability. Embed data fluency across the business via training, communities of practice, and business partnerships. Required Experience & Profile 10-15+ years of experience in enterprise data leadership roles, ideally within large-scale retail, FMCG, or other complex operational environments. Proven success delivering enterprise-wide data platforms and business value through data products, analytics, and self-serve tooling. Experience with migrating off and decommissioning of on-prem legacy data warehousing Strategic mindset with the ability to align technical solutions to commercial and regulatory priorities. Strong understanding of cloud data architecture (e.g. Microsoft Fabric, Azure Synapse, Snowflake, Databricks) and modern data stack technologies. Experience building and leading multi-disciplinary teams and driving cultural change across siloed or legacy-heavy organisations. Deep understanding of data governance frameworks (e.g. DAMA), but with a practical, value-oriented approach. Excellent communication and influencing skills, with the ability to partner at the C-suite level and translate between business and technical domains. If this sounds like the job for you, please apply now! Dunnes Stores is an equal opportunities employer
Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. We are known for offering a wide range of high-quality products to our customers. We are a customer focused business and constantly exploring new ways to improve the experience for our customers. This includes embracing changes in technology to drive new innovation including IoT technologies such as Scan & Go/Queue Busting checkout options, intelligent Digital Displays, Smart Shelves, and Smart Trolleys, along with mobile device integration, are enabling such experiences. Modern IT infrastructures are allowing for the rapid on-boarding of new stores, product lines, and technologies to allow us quickly to adapt to market changes while ensuring security and compliance. This provides a challenging environment for people to drive change and ensure we embrace cyber and security challenges to protect and grow our business. We are hiring for a Cybersecurity Defence Senior Manager who will be responsible for leading the cybersecurity defence strategy and operations to protect our retail company's information assets. This includes the development and implementation of policies, procedures, and systems to minimize risk and ensure the integrity, confidentiality, and availability of information. This role is based in our Head Office in Dublin city centre, and reports to our Chief Information Security Officer. Key Responsibilities: Develop and maintain a comprehensive cybersecurity defence strategy in alignment with industry best practices and regulatory requirements. Develop and maintain a threat intelligence strategy, Oversee the collection of threat intelligence from various sources, including open-source intelligence (OSINT), commercial feeds, industry groups, government reports, and more. Analyse the collected data to identify trends, tactics, techniques, and procedures (TTPs) of threat actors. Lead the cybersecurity operations center (SOC) and manage the incident response team to detect, respond to, and recover from security incidents. Ensure that threat intelligence is effectively integrated into the organization's security operations, including incident response, security information and event management (SIEM) systems, and other defensive measures Oversee the implementation and management of security solutions, including firewalls, intrusion detection systems, anti-virus software, and other defensive technologies. Conduct regular security assessments, penetration testing, and vulnerability scans to identify and mitigate potential threats. Collaborate with IT and business units to integrate security practices into the daily operations and development lifecycle. Stay abreast of the latest cybersecurity trends, threats, and technologies to continuously improve the company's security posture. Report regularly to senior management on the status of cybersecurity defences, incidents, and ongoing improvement plans. Qualifications & Experience: Bachelor's or Master's degree in Computer Science, Information Security, or a related field. Professional security certifications such as CISSP, CISM, or equivalent. Extensive experience in cybersecurity, with a focus on retail or similar industries. Proven track record of leading a security operations center and managing incident response. Strong knowledge of security frameworks (e.g., NIST, ISO 27001) and regulatory compliance (e.g., GDPR, PCI DSS). Excellent leadership, communication, and interpersonal skills. Dunnes Stores Competency Profile: Technical/professional knowledge Building Relationships Results Orientation Change Advocate Benefits: Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the job for you, please apply now! Dunnes Stores is an equal opportunities employer
