Shareridge has grown rapidly into one of Ireland’s most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels. We provide a safe and healthy workplace in a fast-paced, dynamic industry. We are currently recruiting a Customer Care Manager to oversee and lead our customer service team. This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team. You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration. Shareridge offers attractive salary packages along with additional company benefits based on experience. Responsibilities: 1. Team Management: Lead and oversee a team of customer care representatives, providing guidance, support, and training as needed. Foster a positive and motivating work environment, promoting teamwork and individual growth. Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition. Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives. 2. Customer Relationship Management: Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner. Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention. Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies. Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery. Managing the customer care requirements to ensure customer first culture is delivered across the group 3. Process Improvement: Continuously evaluate customer service processes and identify opportunities for improvement. Implement strategies to streamline operations, enhance efficiency, and optimize customer experience. Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement. Develop and implement training programs to enhance the team's skills and knowledge. 4. Communication and Reporting: Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing. Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus. Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations. Requirements: Proven experience in a similar customer service management role, preferably within the civil industry or related field. Strong leadership and team management skills, with the ability to motivate and inspire team members. Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team. Excellent interpersonal and communication skills, both verbal and written. Sound problem-solving and decision-making abilities, with a customer-focused mindset. Ability to collaborate effectively with cross-functional teams and stakeholders. Proficiency in customer service software and tools. A degree or equivalent qualification in a relevant field is desirable. Join our dynamic team and contribute to the success of our organisation while driving exceptional customer service in the water infrastructure civil industry. We offer a competitive salary package and opportunities for professional growth and development. #J-18808-Ljbffr
Due to continued growth, new contracts and extensions, Shareridge has an exciting opportunity for an experienced Bid Manager to join our team located in our head office in Castlebar. The Bid Manager will report directly to senior management. You will be primarily responsible for managing Tenders, but also have a business development brief in support of the company’s senior management. The Bid Manager will assemble bid teams with the relevant technical and business knowledge required to prepare a winning bid, whilst taking ownership of the end-to-end bid process. This is an excellent opportunity for career-driven individuals to grow and develop within one of Ireland's fastest-growing engineering companies. Shareridge offers attractive salary packages along with additional company benefits based on experience. The Details: Responsible for the production, quality and timely delivery of compliant, commercially sound, market-leading, winning bids and proposals. Manage the Customer experience and relationship. Manage the Supplier experience and relationship. Plan and manage bid teams and inputs from a variety of internal stakeholders. Increase the win rate / effectiveness of our bids and proposals. Prepare and review the commercial aspects of the bid, ensuring all services are included in the final price to the customer. Track and effectively manage issues and risks throughout the bid process. Contribute to the written proposal - both in terms of content and presentation. Manage and present the financials and ensure Bids have gone through the appropriate commercial signoff process. Understand and resolve complex technical, strategic and business issues. Arrange all post-bid reviews with customers, post contract award. Manage the contractual and compliance processes relating to all opportunities and customer engagements. Manage the handover process (to Operations) for all successful tenders. Ensure that all bid documentation produced is fully compliant with customer requirements. Perform a critical review of Bid processes to identify areas of further efficiency. Perform a review of win and loss opportunities to ensure key lessons are learned. Reviewing trends and carrying out data analysis to identify areas for improvement. This role is dynamic and not limited to the tasks listed. Qualifications/Requirements: Hold a Civil Engineering or Quantity Surveying qualification. 4+ years’ experience working in a similar role. Excellent Commercial knowledge and understanding. Experience managing multiple internal and external stakeholders. Business or Technical Writing is essential. Understand the procurement processes. Proficient at producing and presenting proposals. Have excellent attention to detail. Good time management skills and ability to multitask. Excellent interpersonal skills and ability to communicate effectively with staff, at all levels, and third parties. Ability to set and meet objectives. Structured, competent, capable of prioritising workloads efficiently and effectively. Strong understanding of the customer journey, extremely customer-centric. Strong IT skills with Microsoft Office packages, including diagnostic skills. We offer strong competitive salaries along with benefits such as: Learning and Development opportunities. Company pension. Opportunities to travel. Company laptop. Flexible working environments and many more. Get in touch today or get your CV across for review and we could get interviews set up as soon as next week! #J-18808-Ljbffr
Shareridge has grown rapidly into one of Ireland’s most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels. We provide a safe and healthy workplace in a fast-paced, dynamic industry. We are currently recruiting a Customer Service Manager to oversee and lead our customer service team. This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team. You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration. Shareridge offers attractive salary packages along with additional company benefits based on experience. Responsibilities: 1. Team Management: Lead and oversee a team of customer service representatives, providing guidance, support, and training as needed. Foster a positive and motivating work environment, promoting teamwork and individual growth. Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition. Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives. 2. Customer Relationship Management: Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner. Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention. Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies. Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery. Managing the customer care requirements to ensure customer first culture is delivered across the group 3. Process Improvement: Continuously evaluate customer service processes and identify opportunities for improvement. Implement strategies to streamline operations, enhance efficiency, and optimize customer experience. Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement. Develop and implement training programs to enhance the team's skills and knowledge. 4. Communication and Reporting: Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing. Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus. Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations. Requirements: Proven experience in a similar customer service management role, preferably within the civil industry or related field. Strong leadership and team management skills, with the ability to motivate and inspire team members. Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team. Excellent interpersonal and communication skills, both verbal and written. Sound problem-solving and decision-making abilities, with a customer-focused mindset. Ability to collaborate effectively with cross-functional teams and stakeholders. Proficiency in customer service software and tools. A degree or equivalent qualification in a relevant field is desirable. Join our dynamic team and contribute to the success of our organisation while driving exceptional customer service in the water infrastructure civil industry. We offer a competitive salary package and opportunities for professional growth and development. #J-18808-Ljbffr
Due to continued growth, new contracts and extensions, Shareridge has exciting opportunities for reliable and experienced Reinstatement Supervisors in the South East Region . This is an excellent opportunity for career-driven individuals to grow and develop within one of Ireland's fastest-growing engineering companies. Shareridge offers attractive salary packages along with additional company benefits based on experience. Responsibilities: Managing the day-to-day reinstatement activity across sites. Coordinating with site staff and sub-contractors on site. Ensuring completion dates are met. Ensuring quality of works. Managing labour time sheets, supplier documents, and HSQE paperwork. Requirements: Experience in a similar role is essential. Previous experience managing water infrastructure, heavy civils, and public roadwork type projects is preferred. Full Irish driving licence. Apply via the link below or call or text the recruitment team directly on 086 606 6249. #J-18808-Ljbffr
Due to continued growth, new contracts and extensions, Shareridge has an exciting opportunity for a reliable and experienced Traffic Management Coordinator. You will join our experienced teams working on Public Realm, Civil & Utilities projects across Ireland. The ideal candidates will work closely with teams across a wide variety of projects to bring projects to completion, ensuring work is carried out to the highest standard. This is an excellent opportunity for career-driven individuals to grow and develop within one of Ireland's fastest-growing engineering companies. Shareridge offers attractive salary packages along with additional company benefits based on experience. Duties: Prepare concept and outline scheme design sketches. Prepare drawings at preliminary and detailed design stages and suggest improvements where necessary. Ability to estimate time/resources required to prepare project-related drawings. Undertake site visits and surveys. Work flexibly and contribute effectively to the work and performance of the team. Display understanding of budgets and programmes and plan/operate within them. Ability to produce drawings accurately with a high quality of presentation and understand the importance to the company/client relationship. Assist in the development of more efficient work processes. Experience: Experience creating designs, calculations, sketches, diagrams, schematic drawings, and final working drawings. Some experience in civil engineering, ideally with roads & public realm experience. Good use of computer-aided design/drafting software including MicroStation and AutoCAD. Qualification in Civil or Structural Engineering. A proven track record in junction improvement projects, traffic management schemes, traffic impact assessments, and site development. We offer strong competitive salaries along with benefits such as: Learning and Development opportunities. Further education. Company vehicles (depending on the role). Opportunities to travel. Company laptop. Flexible working environments and many more. Get in touch today or send your CV for review, and we could set up interviews as soon as next week! #J-18808-Ljbffr
