Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting‑edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user‑centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology‑driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value‑led approach and a wealth of industry sector expertise and experience. Job Description Onsite role Dublin Full time position – 12‑hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00 to 20:00. Late shift: GMT 20:00 to 08:00. Early shifts in the local office. Late shifts work from home. Shift Allowance – 10% on top of base salary Department: ASPIRE Managed Services Practice: Services Reliability Group Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Value 1 does. With a focus on supporting self‑service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results‑driven Level 1/Level 2 IT Service Desk Analyst who will be the first point of contact for technical support within the organization. Their role is to provide timely and professional assistance to resolve IT‑related issues, helping colleagues and our customers stay productive and meet their objectives. They take pride in delivering excellent customer service, applying technical expertise and ensuring a reliable IT infrastructure. They handle first‑level queries or escalating more complex challenges or performing maintenance activities, committed to maintaining a smooth and efficient IT environment. They will manage and resolve complex technical issues within our Azure, AWS, Microsoft Office and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem‑solving skills and the ability to provide exceptional support to our clients. Key Responsibilities Serve as the first point of contact for technical support via phone, email or chat. Log and manage incidents, service requests and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software and network problems. Escalate unresolved issues to higher support levels or specialised teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements. Maintain accurate documentation of incidents, resolutions and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end‑users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations and backups. Monitor and manage system alerts to address potential issues before they escalAtE. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends and holidays. Qualifications Minimum of 2‑5 years of experience in IT support. Experience in a service desk support role. Strong understanding of IT infrastructure, systems and troubleshooting methodologies. Experience with service desk management tools (e.g. ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal and problem‑solving abilities. Customer‑focused mindset with a commitment to delivering high‑quality support. Strategic thinking and decision‑making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support. Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well‑being, professional growth and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions toward glasses. Our team members can stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle and Red Hat. Our employee‑designed Profit Share scheme divides a portion of our company’s profits each quarter among employees. We are dedicated to helping employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. #J-18808-Ljbffr
4 days ago Be among the first 25 applicants Direct message the job poster from Version 1 Head of Talent Acquisition - Enterprise Applications (Oracle) @ Version 1 Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. UK & Ireland’s premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation, and support services 3300+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle ERP Cloud Project Manager Ready to Lead the Future of Oracle ERP Delivery? Join Version 1 – Where Excellence Meets Opportunity. At Version 1, we don’t just implement Oracle Cloud ERP – we transform businesses and empower careers. As a Project Manager, you won’t just manage timelines and budgets – you’ll lead strategic change, influence enterprise success, and shape the future of digital transformation across the UK and Ireland. Here’s why top-tier talent like you chooses Version 1: Award-Winning Excellence: Oracle EMEA Innovation Partner of the Year 2023. Microsoft and AWS Partner of the Year. Certified Great Place to Work for 10 years running. Real Impact, Real Recognition: You’ll lead high-profile Oracle Cloud ERP/HCM/EPM projects with full ownership, visibility, and support. Your success is celebrated through our Excellence Awards, profit share, and career acceleration programs. Growth Without Limits: With a dedicated Pathways Career Development framework, mentorship, and a generous training budget, your ambitions are not just supported – they’re expected. Culture That Cares: From enhanced family leave to ESG initiatives and flexible hybrid working, we put people first – always. A Team You’ll Be Proud Of: Join a 3,200+ strong powerhouse of consultants, technologists, and innovators who are passionate, collaborative, and driven by values. This is more than a job. It’s your next big move. If you’re a dynamic leader with a track record in Oracle Cloud delivery, stakeholder management, and project excellence – we want to talk to you. Oracle ERP Cloud Project Manager Job Description You will be: Successfully managing the delivery of Version 1’s Oracle Cloud ERP/HCM/EPM projects. Working with the customer to confirm scope and goals, objectives and business justification and secure resources (people and budget) Leading, overseeing the progress of project plans, in-line with time, cost and quality. Managing customer expectations, to closely monitor and manage scope creep. Managing the agreed scope of the project, ensuring Change Requests are clearly identified, agreed with the customer for sign off prior to work commencing. Assisting the customer project manager with monitoring tasks and progress of customer specific activities. Controlling and reporting progress to the Steering Group/Sponsor, and internally within Version 1 senior stakeholders and escalating any issues. Continually assessing potential risks and issues. Monitoring and communication of decisions made by the customer. Closely monitoring and reporting on project budget and ownership for P&L targets against your projects. Leading an effective communication strategy for the project Identifying inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated. Ensuring appropriately skilled resources are delivering the project and managing the availability and performance of those consultants. Travelling to customer sites as required and permitted. Assisting in pre-sales and business development opportunities Qualifications You will have experience of: Implementing Oracle ERP Cloud projects end to end Delivery and implementation working for a consultancy / systems integrator. Leading and delivering multiple projects concurrently. Project Management experience in delivering complex Oracle Applications projects using Oracle AIM and OUM methods Prince 2 or similar Microsoft Project Fixed price/budget, commercial and customer experience Governance (Gate Control, Status Reporting) Scope management expertise Stakeholder management, negotiation and communication skills (written/verbal) across all levels Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is called out and recognised. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. Quarterly performance-related profit share Certified Great Place to Work for 10 years in a row Flexible mix of Remote/Hybrid working options Pension, Private Healthcare Cover, Life Assurance plus This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. PLUS, many more exciting benefits… drop us a note to find out more. Please note that you must have the legal right to live and work in the United Kingdom or Ireland. This is hybrid based with occasional travel to your nearest base office. Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) +447840839370 We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology and Accounting/Auditing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Version 1 by 2x Get notified about new Enterprise Resources Planning Project Manager jobs in Dublin, County Dublin, Ireland . 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Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting‑edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user‑centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology‑driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value‑led approach and a wealth of industry sector expertise and experience. Job Description Onsite role Dublin Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Department: ASPIRE Managed Services Practice: Services Reliability Group Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self‑service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results‑driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT‑related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first‑level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem‑solving skills, and the ability to provide exceptional support to our clients. Key Responsibilities Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end‑users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escape. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer‑focused mindset with a commitment to delivering high‑quality support. Strategic thinking and decision‑making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well‑being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee‑designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. #J-18808-Ljbffr
Senior Oracle Cloud Financials Functional Consultant For over 28 years, version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as: Oracle Innovation Partner of the Year 2023 (EMEA) Microsoft Global Partner of the Year (Modernising Applications) AWS Collaboration Partner of the Year (EMEA) One of the Best Workplaces for Women in the UK & Ireland (2023) With 3,500+ people and revenues exceeding €347m/£302m, version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – one of the fastest‑growing digital consultancies in Europe. Job Description Are you an expert in Oracle Cloud Financials, ready to elevate your career and make a significant impact? Version 1—the UK & Ireland’s premier Oracle Cloud partner and renowned 2023 Oracle EMEA Innovation Partner of the Year—is searching for a passionate Senior Oracle Cloud Financials Functional Consultant to spearhead next‑generation finance transformations. Why This Role Excites Lead flagship Oracle Cloud Financials projects across modules like GL, AP, AR, Cash Management, Tax, Procurement, Assets, and Expenses. Own the client journey: From PoC configuration to workshops, integrations, data migrations, testing, and post‑go‑live enablement. Showcase Oracle capabilities: Demonstrate Oracle Transactional BI, FRS, Smart View, and deliver tailored reporting insight. Ensure client success: Drive user adoption, change management, quarterly release adoption, and deliver timely, high‑quality status reports. You’re a Great Fit If You… Have deep Oracle Cloud Financials domain expertise, including GL, AR/AP, Cash, Tax, Subledger Accounting, Procurement, Assets—ideally across several full cycles. Are skilled in reporting tools like OTBI, FR Studio, and Smart View, and comfortable creating functional specs using OUM/AIM. Thrive in stakeholder‑facing environments, guiding workshops, capturing requirements, writing scripts, supporting UAT, and delivering KT. Are organised, independent, and able to manage multiple, concurrent workstreams effectively. Bonus: You have an accounting background, experience with broader EPM modules, or strong integration & REST/API skills. Join a Global Team Collaborate with 700+ Oracle specialists across the UK, Ireland, US, Australia, India, and Slovenia. At Version 1, we’re helping global organisations modernise finance, supply chain, and HR through award‑winning solutions. Let’s Talk If you’re a seasoned Oracle Cloud Financials professional ready to empower clients, drive transformation, and grow in a top‑tier consultancy, please apply or reach out to me. Additional Information Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews. Significant training budget for certifications and further education. Version 1 Annual Excellence Awards & Call‑Out recognition platform celebrating achievement. Moments that matter & enhanced maternity/paternity leave policies to support your journey. Active ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. Benefits Include Quarterly performance‑related profit share Hybrid / Remote working flexibility Pension, private healthcare, life assurance cover Certified Great Place to Work for 10+ years running This is hybrid based with occasional travel to your nearest base office. Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) +447840839370 We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! #J-18808-Ljbffr
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. UK & Ireland's premier AWS, Microsoft & Oracle partner 3500+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Job Description Role Summary Based in Ireland, we are seeking a strategic and commercially astute Global Head to lead our Insurance business globally. This senior leadership role will drive the sector vision, shape go‑to‑market strategy, strengthen domain capability, and scale delivery across core markets including Ireland, the UK, and the US. The ideal candidate will bring deep industry knowledge, strong executive presence, and a proven track record of leading global growth in IT and consulting services. Key Responsibilities Sector Leadership & Strategy Define and execute the global strategy for Insurance in alignment with corporate objectives. Drive multi‑year growth plans across Tier 1 and Tier 2 insurers, brokers, reinsurers, lessors, and other entities. Develop differentiated propositions in areas such as underwriting transformation, claims automation, risk & compliance, policy administration, and aircraft asset lifecycle management. Client Engagement & Business Growth Personally lead strategic relationships with key Insurance clients within Version 1, driving account growth, stakeholder mapping, and multi‑tower engagement. Leverage existing executive relationships from prior roles with insurance clients to accelerate entry and credibility. Build and nurture executive relationships with CIOs, COOs, Chief Underwriters, Heads of Claims, and other Insurance leaders. Represent the company at global industry forums such as ITIC, IASA, NAIC events in Dublin and New York. Solution & Capability Development Collaborate with practices (Data, Cloud, AI, Digital) and domain teams to develop in‑house techno‑function solutions and packaged business capabilities. Own existing Insurtech and related techno‑function partnerships to expand Version 1 offerings. Explore, qualify and expand creation of packaged business capabilities across core platforms (e.g., Guidewire, Duck Creek, Sapiens, Majesco, ServiceNow FSO or Salesforce FSC) based on alignment with Version 1’s GTM strategy. Lead the creation of accelerators and reusable assets for regulatory remediation, intelligent claims, ESG reporting, and aircraft asset optimization. Global Delivery & People Leadership Oversee a globally distributed delivery team and ensure high‑quality program execution. Mentor regional domain leaders and support leadership hiring across key markets. Foster a high‑performance culture focused on innovation, excellence, and client outcomes. Financial Management Own global P&L for Insurance. Drive revenue growth, margin improvement, and account expansion through consultative selling and delivery excellence. Qualifications Required Experience & Skills Extensive experience in the insurance market, with proven experience in leadership roles. Proven experience growing and leading global teams across consulting, transformation, or managed services. Strong understanding of global insurance markets (Insurance Brokers, Life & Pensions, P&C, Reinsurance). Prior experience engaging with clients in Ireland, UK, US, and continental Europe. Familiarity with regulatory frameworks including EIOPA, NAIC, Solvency II, IFRS 17, and ESG reporting standards. Preferred Qualifications Bachelor’s/Master’s degree in Business, Insurance, Finance, or Technology. Experience with M&A advisory, captives setup, or digital innovation programs in the Insurance sector. Deep exposure to platform modernization, AI/ML adoption, and cloud transformations. Additional Information Why join Version 1? Share in our Success: Excellent base salary plus bonus & an opportunity to join our new V1 Equity success scheme. Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all employees. Professional Growth: We offer peer mentorship programs and career development opportunities to help you reach your full potential. Work‑Life Balance: We understand the importance of work‑life balance and offer flexible working arrangements. Supportive Community: Join a team that values collaboration, respect, and mutual support. At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well‑being, professional growth, and financial stability. We also offer a range of tech‑related benefits, including an innovative Tech Scheme to help keep our team members up‑to‑date with the latest technology. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee‑designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. PLUS, many more exciting benefits… drop us a note to find out more. #J-18808-Ljbffr
Service Desk L1/L2 Team Leader Location: Dublin, Ireland (Onsite Position) Job Type: Full Time Job Description: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self‑service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results‑driven Level 1/Level 2 IT Service Desk Team Leader to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands‑on leader, managing a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high‑quality IT support and excellent customer service to our organization’s customers. Key Responsibilities Supervise, mentor, and develop a team of service desk analysts. Establish performance objectives and provide regular feedback through performance evaluations. Foster a positive and collaborative team environment. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Responsible for all major incidents, utilising your team’s engagement. Monitor service desk performance metrics, such as first‑call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritise workload, including escalations and major incident handling. Actively handle ticket resolution and troubleshooting when needed. Identify continuous improvements, including shift‑left and automation initiatives. Ensure a high standard of customer service by monitoring end‑user feedback and addressing any concerns. Support the development and implementation of strategies to enhance the end‑user experience, including the use of digital contact channels and automated workflows. Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits. Document, maintain, and continually improve service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. Create and maintain knowledge base articles and guides to aid in L1/L2 technical resolutions. Provide technical guidance to the service desk team, assisting with complex issues as needed. Stay updated on emerging technologies and recommend tools to improve service desk functionality. Support the generation of regular reports on service desk performance and trends. Analyse data to identify areas for improvement and develop action plans accordingly. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role. Proven track record of managing a service desk team in a fast‑paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem‑solving abilities. Customer‑focused mindset with a commitment to delivering high‑quality support. Strategic thinking and decision‑making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. Relevant Technical Certifications. Company Description Version 1 is a global leader in business transformation. For nearly three decades, we have partnered with customers to deliver beyond expectations through cutting‑edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses worldwide. We place users and user‑centric design at the heart of everything we do, enabling our clients to exceed expectations for their customers. Guided by our Strength in Balance model, we focus equally on our customers, our people, and a strong organisation, underpinned by core values embedded in every aspect of our work. Our global technology partners—Oracle, Microsoft, AWS, Red‑Hat, and Snowflake—help us tackle challenges by leveraging a technology‑driven approach, while our teams of skilled and passionate individuals operate with agility and integrity, continuously investing in their development and fostering collaboration and innovation. Benefits Hybrid schedule with business travel opportunities. Private medical and life insurance coverage, free eye tests, and contributions towards glasses. Incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red‑Hat. Profit‑share scheme dividing a portion of company profits quarterly. Pathways Career Development programme to support professional growth. Seniority Level Mid‑Senior level Employment Type Full-time Job Function Information Technology, Consulting, and Customer Service Industries IT Services and IT Consulting, Information Services, Offshore and Offshoring Consulting #J-18808-Ljbffr
✨ Talent Matchmaker | Connecting People with Careers That Spark Passion Location: Ireland (Hybrid) Job Type: Full-Time Responsibilities Shaping Digital Strategy for medium and large organisations in the Public & Private sector Define Digital strategies and solutions for a range of customer and prospect requirements and use cases. Develop digital architectures across multiple technology platforms and contexts depending on the client needs Initiate, support and lead pre-sales discussions with clients and internal stakeholders Work with business users to elicit requirements & develop design specifications Lead and Contribute to bid responses and proposals Interact and advise C‑Suite level clients how IT can deliver to deliver business benefit to their organisations Create enterprise and solution architecture designs and documentation for new and existing systems focusing on digital technologies Establish and maintain strong relationships with business and technical stakeholders Contribute to organisational thought leadership, strategy and technology initiatives in areas of enterprise solution transformation and modernisation. Provide best‑practice architectural principles and governance guidance both for customer projects and across the wider organisation. Introduce technology trends and drive innovation in technology and solution delivery strategies across the wider organisation Identifying, evaluating and recommending technology, product solutions and services Develop and maintain Enterprise Architecture Views and Artifacts. Work with stakeholders to develop Standards, Guides, Reference Architectures, and Target Architectures. Conduct Technical Councils to agree standards and develop consensus on strategies and architectures. Onsite with customer in Dublin 2–3 days a week. Qualifications 10+ years of experience in information technology 7+ years experience in Enterprise Architect role in a busy IT environment Excellent communicator and influencer with a range of internal and external stakeholders at all levels Strong written and verbal presentation skills Previous experience with a client‑facing consultancy with significant pre‑sales client exposure Knowledge of modern development, cloud and integration design patterns and architectures Experience in defining and delivering enterprise change and transformation programmes using technology. Things We Like Experience of Public Cloud in Microsoft, Azure or AWS / Amazon Web Services including PaaS, SaaA & IaaS technologies Experience of working as part of an Agile Delivery Team Experience in integrating SaaS solutions into a customer’s digital landscape Suitable architect based certification e.g. TOGAF or vendor based certification. Benefits At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well‑being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech‑related benefits, including an innovative Tech Scheme to help keep our team members up‑to‑date with the latest technology. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee‑designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology, Consulting, and Customer Service Industries IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Information Services #J-18808-Ljbffr
✨ Talent Matchmaker | Connecting People with Careers That Spark Passion Role: Data Scientist Locations: Ireland (Hybrid) Job Type: Full‑Time Job Description Develop, train, and evaluate machine learning models. Collaborate with data engineers and product teams to integrate AI solutions. Deploy models using MLOps practices and tools. Create and maintain extensive documentation on AI models, including strengths, weaknesses, and limitations based on data and research. Experiment with multiple AI models to identify the most suitable one for a given dataset. Provide continuous support to internal staff through knowledge transfer and training. Ensure AI systems are secure and protected from potential attacks. Qualifications Experience in Database, Data and Analytics. Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch). Experience with cloud-based ML services such as Azure ML and Amazon SageMaker. Ability to justify model selection and performance using factual evidence. Strong communication skills in English, both oral and written (IET or equivalent). Understanding of regulatory requirements for AI systems, including GDPR, EU AI Act, and responsible AI use in public services. Up‑to‑date knowledge of AI system security and best practices. Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award‑winning employer reflecting how our employees are at the very heart of Version 1 and what we do: 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Benefits Share in our success with our Quarterly Performance‑Related Profit Share Scheme. Strong career progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offers flexibility to help achieve a healthy work‑life balance. Financial wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme. Employee wellbeing schemes including gym discounts, bike to work, fitness classes, mindfulness workshops, employee assistance programme and much more; generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. Educational assistance, incentivised certifications, and accreditations including AWS, Microsoft, Oracle, Red Hat. Reward schemes including Version 1’s Annual Excellence Awards & ’Call‑Out’ platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology, Consulting, and Customer Service Industries IT Services and IT Consulting, Information Services, and Outsourcing and Offshoring Consulting #J-18808-Ljbffr
6 days ago Be among the first 25 applicants Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers are provided with the highest quality solutions and services. Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do UK & Ireland's premier AWS, Microsoft & Oracle partner 3400+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Shaping Digital Strategy for medium and large organisations in the Public & Private sector Define Digital strategies and solutions for a range of customer and prospect requirements and use cases. Develop digital architectures across multiple technology platforms and contexts depending on the client needs Initiate, support and lead pre-sales discussions with clients and internal stakeholders Work with business users to elicit requirements & develop design specifications Lead and Contribute to bid responses and proposals Interact and advise C-Suite level clients how IT can deliver to deliver business benefit to their organisations Create enterprise and solution architecture designs and documentation for new and existing systems focusing on digital technologies Establish and maintain strong relationships with business and technical stakeholders Contribute to organisational thought leadership, strategy and technology initiatives in areas of enterprise solution transformation and modernisation. Provide best-practice architectural principles and governance guidance both for customer projects and across the wider organisation. Introduce technology trends and drive innovation in technology and solution delivery strategies across the wider organisation Identifying, evaluating and recommending technology, product solutions and services Qualifications 10+ years of experience in information technology 7+ years experience in Enterprise Architect role in a busy IT environment Are an excellent communicator and influencer with a range of internal and external stakeholders at all levels Strong written and verbal presentation skills Previous experience with a client-facing consultancy with significant pre-sales client exposure Knowledge of modern development, cloud and integration design patterns and architectures Have previous experience in defining and delivering enterprise change and transformation programmes using technology. Things We Like Experience of Public Cloud in Microsoft, Azure or AWS / Amazon Web Services including PaaS, SaaS & IaaS technologies Experience of working as part of an Agile Delivery Team Experience in integrating SaaS solutions into a customer’s digital landscape Suitable architect based certification e.g. TOGAF or vendor based certification. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits. Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance. Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme. Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Version 1 by 2x Sign in to set job alerts for “Enterprise Architect” roles. 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✨ Talent Matchmaker | Connecting People with Careers That Spark Passion Locations: Ireland (Hybrid) Job Type: Full-Time Job Description Design scalable, resilient, and secure cloud architectures tailored to business needs. Select appropriate cloud services and components to optimize performance and cost. Plan and execute cloud migration strategies (e.g., rehost, replatform, refactor, rearchitect, rebuild, replace, repurchase). Assess legacy systems and define migration roadmaps with minimal disruption. Implement disaster recovery plans and high availability architectures. Develop and enforce cloud governance frameworks, including policies for security, compliance, and resource management. Evaluate emerging cloud technologies and lead proof‑of‑concepts and pilot projects. Provide technical leadership and mentorship to cloud engineering teams. Present architectural decisions and trade‑offs to both technical and non‑technical stakeholders. Assess project architectures and provide constructive feedback to design teams. Qualifications Must have ICT experience. Demonstrated experience designing secure, scalable, and resilient cloud architectures. Strong understanding of cloud pricing models and cost control mechanisms. Experience with cost monitoring tools and resource optimization. Proven track record in cloud migration planning and execution. Experience in developing cloud governance frameworks and policies. Familiarity with disaster recovery and high availability design principles. Ability to evaluate and adopt emerging cloud technologies. Experience in mentoring and guiding cloud engineering teams. Proven ability to assess and improve architectural designs. Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award‑winning employer reflecting how our employees are at the very heart of Version 1 and what we do: 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values‑driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Benefits Quarterly Performance‑Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits. Strong career progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offers flexibility to help achieve a healthy work‑life balance. Financial wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme. Employee wellbeing schemes including gym discounts, bike to work, fitness classes, mindfulness workshops, employee assistance programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Reward schemes including Version 1’s Annual Excellence Awards & ‘Call‑Out’ platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. Additional Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology, Consulting, and Customer Service Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, Information Services #J-18808-Ljbffr