What is the opportunity? We are seeking an experienced Colleague Communications Manager to design and deliver clear, engaging internal communications that: Support the execution of Bank of Ireland's strategy. Work with divisional leadership, in collaboration with Group, to implement a division-wide colleague communications strategy that supports the divisional priorities. Creative corporate campaigns across the full spectrum of communications channels. Top-class writing skills are key, along with an ability to build relationships. Ensure alignment with communications to other Group audiences, both internal and external. Support commercial success and change management, strengthen reputation, and drive deeper colleague engagement with the Group's priorities. In this role, you will: Devise and deliver, as part of the Colleague Communications team within Group Corporate Affairs, an annual communications plan that meet the needs of the division. This plan should include: Leadership communication: Support Senior Leaders in crafting and delivering messages to colleagues. Content creation: Develop compelling and creative content to engage colleagues. Write, edit, and proofread a variety of internal communication materials to a very high standard including key messages, emails, newsletters, scripts and FAQs. Support divisional events: Plan and deliver impactful and engaging virtual and physical events for colleagues at all levels within the division, ensuring leaders are well-prepared, content is clear, and technical delivery runs smoothly. Support on change management: Support change initiatives as they relate to the division, and other divisions, as may be required. Reputational protection: Be highly alert to emerging reputational issues within the division and working with the wider Group Corporate Affairs team collaborative and agile in how these are managed. Channel strategy and management: Oversee the creation, management and usage of divisional internal communication channels to ensure they are effective and reach the right audiences. Performance Measurement: Measure, review, and optimise the efficiency of colleague communications through analytics and feedback to enhance colleague communications. Compile quarterly reports to support insight-driven decision-making for internal communications activities. Collaboration: Act as a team player within the Group Corporate Affairs team, supporting team members as required. What will make you stand out? Experience in corporate communications, internal/employee communications, or change communications. Excellent writing skills, with strong attention to detail. Proven track record producing written and multimedia content for employee audiences. Experience managing communication channels and campaigns end-to-end. Comfortable working with senior leaders and cross-functional teams. Experience with comms platforms (SharePoint/other intranets, Office365/Google Workspace, Slack/Teams, video tools) preferred, along with the ability to demonstrate keeping pace with external communications trends and how colleagues consume content. Confidence in using emerging tools such as AI to support and enhance communications ?" with good judgment on when and how to apply them effectively. Strategic thinker with solid project management and prioritisation skills. Excellent stakeholder management and influencing skills, with the ability to engage with all divisions across the Group. Very comfortable working in fast-paced environments. Comfortable analysing data to interpret metrics and recommend changes. Essential Qualifications There are no minimum educational requirements required for this role. More about the team Group Corporate Affairs plays a critical role in helping Bank of Ireland Group execute its strategy and deliver long-term commercial success. The team has overall responsibility for the management of the Group's engagement with colleagues, media, and political and policy stakeholders, and the protection and enhancement of reputation. Working in a fast-paced and collaborative environment, the team engages with colleagues at all levels and in all divisions of the Group to deliver excellent, commercially-focussed, and highly responsive communications and engagement with external and internal stakeholders. This is a hybrid role, based primarily at Baggot Plaza, Dublin 4. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career. Key Competencies Customer Focused - Self Better together - Self Be Decisive - Self Take Ownership - Self Manage Risk - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at Bank of Ireland comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career." To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity? As a Financial Planning Consultant, you will help customers across Leinster plan confidently for their financial future. Working with one of Ireland's leading wealth management providers, you will build trusted, long term relationships and deliver clear, personalised financial advice that reflects what matters most to each customer. With access to an existing customer base, ongoing referrals and market leading tools, you can focus on delivering value while continuing to grow your career at Bank of Ireland. This is a branch based role, with time spent across a number of Dublin locations. In this role, you will: Build strong, trusted relationships by understanding customers' goals, priorities and personal circumstances. Provide clear, compliant financial advice and develop tailored financial plans aligned to customer needs. Work closely with branch colleagues and bank partners to build effective referral relationships and support new business opportunities. Grow new and existing business across savings, pensions and investment solutions using Bank of Ireland's wealth propositions and platforms. Use digital tools, including our Digital Advice Platform and Customer Portal, to enhance the customer experience and meet all regulatory and compliance standards. What will make you stand out? You are customer focused and take pride in delivering advice with integrity, professionalism and care. With three years experience in life assurance and pension advice in Ireland or the UK, you listen carefully and ask the right questions to understand what matters most to each customer. You are organised and proactive, managing your time effectively while maintaining high standards of administration and compliance. You enjoy building relationships and working collaboratively with colleagues and referral partners. You are curious about economic and product developments and motivated to continue developing your technical knowledge, supported by structured training and ongoing professional development. Essential qualifications Qualified Financial Advisor (QFA). Full, clean Irish driving licence. More about the team Wealth Advice and Distribution is part of Bank of Ireland Group and provides customers with access to easy to understand life assurance, pension, savings and investment solutions. The team works closely with colleagues across the Bank to deliver a strong, customer focused proposition. Our consultants support customers across a broad range of investment styles and solutions, using market leading wealth propositions and digital tools to help customers make informed decisions at every stage of life. You will join a collaborative, supportive team that values professionalism, continuous learning and putting the customer at the centre of everything we do. Why work with us? The Bank of Ireland company culture prioritises work life balance, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and improve your career. Salary range for this role is €65,000 - €80,000 per annum, with a company car or car allowance. Key Competencies Customer Focused - Leader Better together - Leader Be Decisive - Leader Take Ownership - Leader Manage Risk - Leader We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
What is the opportunity? The Group Data & Analytics Office plays a pivotal role in powering our Strategic Pillars and living our Group values. We enable the Bank's transformation by building trust in our data, empowering better decisions, and supporting sustainable growth in an increasingly digital world. At the heart of this mission is the Data Governance Lead a role dedicated to elevating how we manage, protect, and use data across the organisation. This position drives the maturity of our data governance practices, ensuring they are consistently applied and continuously improved. The role champions alignment with Group policies, regulatory expectations, and strategic priorities, while fostering a culture where accountability, stewardship, and responsible data use are embedded into everyday decision making. In this role, you will: Own the Data Governance framework, ensuring consistent adoption of the Data Risk Policy, alignment with Group strategy, and strong data ownership and stewardship across the lifecycle. Oversee and implement technical data standards, driving consistency, quality, compliance, and ethical data use across platforms and domains. Monitor divisional compliance with the Data Risk Policy, identify gaps, coordinate remediation, and maintain structured documentation of governance activities and metrics. Strengthen and support divisional data forums and the transition to specialized models to enable collaboration, knowledge sharing, and continuous improvement. Act as a trusted advisor to business and technology partners, embedding governance controls into data products and processes while aligning with regulatory, operational, and strategic needs. Lead assurance activities, including regular controls testing and assessments of data management practices. What will make you stand out? Confirmed experience in data product management, governance, or analytics within Financial Services or other regulated environments. Strong grasp of customer data domains, including quality, lineage, and privacy, with the ability to translate complex concepts into business value. Effective leader of multi disciplinary teams, skilled at prioritising initiatives and aligning them with strategic objectives. Confident engaging senior leadership and partners, fostering collaboration and shared direction. Structured problem solver able to lead challenging priorities and deliver in fast paced settings. Essential Qualifications Third level qualification in relevant field More about the team The strategic objective of the GDAO is to build the components to support quality data and analytics to drive an understanding of the customer to create tailored experiences, driving personalised insights and fostering loyalty and competitive advantage as well as developing data maturity in the Group across all key areas of Governance, Infrastructure, Analytics & Value Realisation. This is a hybrid role, based primarily in Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Leader Better together - Leader Be Decisive - Leader Take Ownership - Leader Manage Risk - Leader We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at Bank of Ireland comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: \"At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career.\" To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity? This is an exciting opportunity to support the growth of New Ireland Assurance's corporate life and pensions business. As a Corporate Account Manager, you will partner with corporate brokers across Ireland, building trusted relationships and driving growth across a defined broker panel. Acting as a key point of contact, you will support brokers with expert insight, responsive service and a clear focus on achieving shared commercial goals in a competitive market. In this role, you will: Lead and grow a panel of corporate brokers, working towards agreed sales and performance targets. Build and maintain strong, collaborative relationships, supporting brokers to grow their business. Promote New Ireland Assurance's product range, processes and ways of working. Work closely with internal teams to deliver a consistent and positive service experience. Continuously develop your knowledge and skills to respond to market changes and customer needs. What will make you stand out? You bring a minimum of 5 years experience working with corporate brokers and a strong understanding of the financial services environment. You communicate clearly, build effective relationships and enjoy working in a target?'driven role. You are organised, lead priorities well and maintain strong attention to detail. Comfortable working independently, you take ownership of your work and adapt well to change. A proactive approach to learning and professional development will support your ongoing success. Essential qualifications Holding, or working towards, a Qualified Financial Advisor (QFA) qualification or other relevant professional qualifications such as Certified Financial Planner (CFP). More about the team The Corporate Sales team focuses on building long?'term partnerships with corporate brokers across Ireland. The team is experienced, collaborative and committed to supporting brokers across life assurance, pensions, pre?' and post?'retirement solutions and single premium investment products. This is a hybrid role, based primarily at our Ballsbridge office, Dublin 4. We typically ask colleagues to spend a minimum of 8 days per month working in?'person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work?'life balance with a commitment to hybrid working, along with 23 days annual leave, excellent pension contributions and a company car provided as part of this role. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and improve your career! Key Competencies Customer Focused - Leader Better together - Leader Be Decisive - Leader Take Ownership - Leader Manage Risk - Leader We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at New Ireland Assurance Company comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career." To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity? This is a role for someone who thrives at the intersection of technology, operations, and strategy. Youll lead the day to day performance and governance of a critically important decisioning platform, while also shaping how Bank of Ireland uses real time Next Best Action intelligence to drive personalised, compliant, and meaningful customer interactions. Your architectural leadership will ensure the platform remains scalable, resilient, and aligned with industry best practice and your hands-on expertise will directly influence strategy design, optimisation, and improvement. You will work closely with diverse collaborator groups including analytics teams, IT, compliance, and marketing positioning you as the banks trusted expert in Pega CDH. This gives you the platform to influence decisioning roadmaps, champion data driven improvements, and embed responsible AI principles within a regulated financial environment. In this role, you will: BAU Technical Ownership & Operational Leadership Lead day to day BAU operations for the Pega CDH platform, ensuring a stable, secure, and high performing environment. Be responsible for the intake, prioritisation, and delivery of BAU technical changes, improvements, and optimisations. Manage incident and defect triage, ensuring timely resolution and comprehensive root'cause analysis. Platform Stewardship & Continuous Improvement Act as the primary platform steward, ensuring Pega CDH is utilised effectively to meet strategic, regulatory, and customer?'engagement objectives. Drive the optimisation of NBA strategies, engagement policies, and adaptive/predictive models in partnership with analytics and business teams. Maintain and manage a backlog of enhancements to improve stability, maintainability, and the overall value delivered by the CDH platform. Technical Architecture & Hands-On Delivery Provide architectural oversight for all BAU decisioning, design, and configuration changes. Support hands?'on configuration efforts when required?"such as updates to strategies, treatments, eligibility logic, and data models. Ensure all BAU solutions are scalable, compliant, and aligned with Pega procedures and internal standards. Stakeholder Engagement & Collaboration Collaborate closely with business partners, IT teams, analytics, compliance, and marketing to ensure BAU delivery aligns with business value and customer?'engagement goals. Serve as the trusted CDH subject matter expert for technical queries, new?'idea assessments, and feasibility evaluations. Provide coaching, guidance, and mentoring to developers, analysts, and decisioning designers. Communicate platform health, BAU performance, and risk items to senior partners on a regular basis. Governance, Compliance & Risk Management Ensure all BAU activities align with Bank of Ireland's governance standards, regulatory requirements, and quality control expectations. Supervise the creation and maintenance of documentation, release notes, audit trails, and architectural artefacts for all BAU changes. Support model governance and Responsible AI processes across all CDH decisioning components. What will make you stand out? Hands-on Pega CDH experience, including strategy design, NBA orchestration, and integration patterns. Confirmed experience in a Lead Architect, Technical Lead, or Decisioning Architect role. Pega certifications such as CPDC, CSSA, LSA or LDA. Exposure to cloud-based Pega platforms or hybrid infrastructures. Familiarity with marketing automation, data analytics, or personalisation platforms. Experience in financial services, preferably within a regulated Irish or UK banking environment. Strong technical understanding of: NBA Designer, decision strategies, arbitration, engagement policies Interaction History, predictive/adaptive models REST APIs, Kafka integrations, and data ingestion Essential qualifications Pega certifications such as CPDC, CSSA, LSA or LDA. Extensive hands-on Pega CDH experience, including strategy design, NBA orchestration, and integration patterns. More about the team Group Customer Analytics (GCA) is the Bank of Ireland's central hub for data, driven customer insight, advanced analytics, and decisioning excellence. The unit combines analytical expertise, behavioural modelling, data science, and decisioning platform capabilities to help the bank understand customer needs, improve engagement, and deliver better commercial outcomes. This is a hybrid role, based primarily at Baggot Plaza, Dublin 4. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Flexible working matching promise We know how important flexible working arrangements are to our colleagues and we promise to try to match your current flexible working arrangement in this new role (all existing working arrangements considered!) Key Competencies Customer Focused - People Manager Better together - People Manager Be Decisive - People Manager Take Ownership - People Manager Manage Risk - Leader Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at Bank of Ireland comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career." To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity? As the Technical Services Owner for Digital Services, you will support the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function, you will assess the impact of all change including design, volume, currency and security requirements. Digital Services are at the heart of our relationship with our customers and form our most strategic channel. In this role, you will: Maintain the Intellectual Property (IP) for the DSO area including end to end knowledge management from an infrastructure, middleware and application perspective. Assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered Challenge our Service Partners and 3rd parties to ensure proactive and effective service delivery. Keep abreast of technical developments and tooling that could assist the Bank, develop expertise in the Bank's diagnostic tools and recommend proactive service monitoring improvements Support the drafting and review of Group IT risks where required Represent Digital Services Operations area at ARB What will make you stand out? The successful candidate will have excellent communication skills with the ability to influence others, with strong attention to detail. Experience in working with multiple vendors, third party suppliers, and cross functional teams, alongside a strong customer focused mindset and proven appreciation for risk management. You consistently demonstrate a continuous improvement approach, with proven experience presenting serviceimprovement initiatives and discussing technical issues with both technical and non technical audiences at all levels. You also have a good understanding of Site Reliability Engineering (SRE ) practices and experience working in cross functional environments to deliver faster, more reliable, and resilient services. Your technical capabilities span automation and self healing solutions, as well as hands on experience with technologies such as AWS Cloud, ECS, React, Spring Boot, MuleSoft Flex Gateway, MuleSoft, MQ, HID ActivID, AppDynamics, Grafana, Splunk, ELK, Bitbucket, Jira, and Confluence. Site Reliability Engineering certification DevOps Certification or equivalent Cloud Service Architecture Certification or equivalent Mulesoft Certification REACT Certification AI Certification Observability tooling (e.g. App Dynamics / Grafana, Splunk) configuration and dashboard creation Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The Digital Services Operations area are accountable for the end-to-end maintenance and support of the banks key customer facing online channels. We provide management, oversight and Governance for all Digital Banking Services delivered through a collaboration with Bank or Ireland and its partners. This is a hybrid role, based primarily at Cabinteely Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Leader Manage Risk - Self Better together - Leader Be Decisive - Self Take Ownership - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at Bank of Ireland comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: "At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career." To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
