What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. Please note, this role is required for a duration of 12-months. In this role, you will: Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events. Handle digital support queries, update customer information and assist with self-service digital devices when needed. Engage in continuous learning to develop your digital expertise. Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services. What will make you stand out? You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives. With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments. Experience with the following will help you to stand out but is not necessary in order to apply for this role; Hold QFA / APA qualification or be on the journey to achieving same. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it. At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self Better together - Self Be Decisive - Self Take Ownership - Self Manage Risk - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
What is the opportunity? You will be responsible for the delivery of data driven analysis to our key product lines and customer segments and also for bringing expertise in analytics and storytelling to deliver increased commercial and business outcomes. This is a high visibility role within the team and a great chance to create a difference to our customers. This a front facing role with lots of exposure to key business units and senior partners. We have two opportunities one permanent and another is a 12-month fixed term contract In this role, you will: Provide detailed analysis and understanding of customers' needs and interests across different customer segments and products. Be responsible for providing insight into the performance of the Consumer area's activity and identify actions to increase performance. Analyze customer group metrics and offer insights on value, customer experience (NPS and CES), and customer retention rates. Drive enhanced business and commercial outcomes by translating insights into actions and following through to ensure change is delivered and measured. Define excellence for high quality and impactful output across the team. Act as a mentor to more junior commercial analysts, ensuring technical and non-technical training needs are identified and solved for and the existing skills are maximised effectively to solve business problems. Support the development of a strong culture within Customer Analytics to attract and retain top talent. Play a key role in building the brand of Customer Analytics internally and externally by demonstrating the value Customer Analytics delivers for our Customers. What will make you stand out? Previous analytics experience working in Analytics/Data Science, ideally as a senior analyst or analytics manager. The role will require an individual with strong partner management skills and a consistent track record of inspiring change through data and analytics. Experience in Customer Analytics working in a commercial, marketing or trading performance role is a must! We are looking for someone with a commercial mentality who is driven by delivering measurable value from Analytics. Experience of working in Agile delivery squads with visualisation tools e.g. tableau and web analytics (Google Analytics and Google Big Query) preferred. In addition, you are a highly motivated and driven individual looking to make a major contribution to the success of analytics within the Bank of Ireland Group. Experience with Teradata or similar data technologies is crucial. While not essential to apply the following would be a strong bonus! Bachelors in Engineering, Statistics, Computer Science, Machine Learning, Analytics, or equivalent quantitative field. Confirmed experience measuring the value of analytics in terms of increased revenue, customer outcomes or reduced cost. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The Group Customer Analytics & Transformation (CAT) team sits within the Group Marketing function and supports our customers, colleagues and partners across Ireland, UK and Internationally. Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies One Group, one team - Self Accountable - Self Customer Focused - Self Agile - Self Manage Risk - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity This is an exciting opportunity for a domain expert in Gen AI - Test Automation to join our Lean central Group Test Centre for Enablement (TC4E) team! We are accountable in defining the enterprise test frameworks & provide technical SME support to test teams who are federated to Domains in the Bank of Ireland. The successful candidate will be a key player in continuous improvement on Enterprise Automation Frameworks across the domains by demonstrating industry leading tools stacks and trends. You will coach new automation teams on automation framework and resolve technical challenges/blockers in automation delivery by federated test teams. In this role you will: Design, Develop and Manage our Test Automation frameworks to support wide range of applications built on latest technologies along with legacy applications Design domain-specific prompts and workflows tailored to business functions in Copilot to design functional test cases Train Copilot with the enterprise frameworks for targeted response while designing automated test cases. Fine-tune or embed custom datasets to enhance Copilot's contextual accuracy. Structure and tag internal contents with Copilot for semantic search and relevance. Work with DevOps team to deploy automation tests as part of the CI/CD process Evaluate new technology options and Automation tools and predicts trends and develops long-range plans designed to maintain cost effectiveness and competitiveness Design and implement test automation strategy including roadmap, tools, framework & approach across project teams Help us support the monitoring and governing enterprise automation framework, identify issues, and implement solutions Continuously improve the enterprise automation frameworks to ensure it supports the growth and technical advancements of the bank Keep up to date with advancements and best practices of all the automation framework and related technologies What will make you stand out? We are seeking a technical leader with enthusiasm and a growth mentality who prioritises collaboration with others. You have a proactive approach to achieve the necessary outcome while improving processes, team knowledge and tooling. You have a proven track record as Automation Test Architect designing automation frameworks with 5+ years working in an agile team in a technical leadership capacity. You have deep technical knowledge on Selenium WebDriver, UFT and good understanding of GUI/Database/Web Service Automation. Key Technical Skills Required: Strong knowledge of Test Automation and services as well as working experience in Agile, Waterfall and DevOps environment. Minimum of 10+ years of experience in Automation test delivery Experience in brining Gen AI capabilities, specifically GitHub Co-pilot to improve the Test Team productivity Proficiency in any scripting language such as Java, python, Perl, PowerShell, Groovy, Shell scripts and Bash Strong Experience with Automation tools like Selenium WebDriver, UFT and good understanding of GUI/Database/Web Service Automation. Good experience in MAVEN, GIT, XML and JSON. Experience with Github Copilot Enterprise. Good experience on Prompt engineering to fine tune responses. Experience in implementing RAG (Retrieval Augmented Generation) pipelines and context augmentation techniques. Very good knowledge in CI tools like JENKINS, HUDSON or TEAMCITY. Strong IT skills/understanding, including experiencing working with Information Security, integrated platforms and Infrastructure Pro-active, independent and ability to multi-task and meet multiple deadlines Experience with any of the following will help you to stand out, but is not essential; Building AI agents using GitHub Co-Pilot Cucumber, UFT & PYTest automation framework or equivalent. DevOps tools & technologies such as Jenkins, GIT, Bitbucket, Ansible, Puppet, Chef, Docker and Kubernetes. GitHub Co-pilot LLM creation experience Essential Qualifications There are no minimum educational requirements for this role. Why work with us The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Leader One Group, one team - Leader Agile - Leader Champion Transformation - Leader Accountable - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers. In this role, you will: Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers Handle the flow of customers to ensure their smooth passage through the Branch Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities Record/update relevant customer information on in-house systems Handle all basic queries/problems and refer complaints as appropriate Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers Understand your goals, and your role in delivering and achieving the Group's shared ambitions Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions! You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures What will make you stand out? A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company! Essential Qualifications There are no essential qualifications required for this role. More about the team Our team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Accountable - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers. Please note, this is a part-time position where the successful candidate will be required to work 21 hours per week. In this role, you will Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers Manage the flow of customers to ensure their smooth passage through the Branch Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities Recording/updating of relevant customer information on in-house systems Handle all basic queries/problems and refer complaints as appropriate Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers Understand your goals, and your role in delivering and achieving the Group's shared ambitions Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions! Stay in sync with the letter and spirit of the Minimum Competency Code, you must familiarise yourself with the Code, ensuring that you take the necessary actions to make sure that you operate within the conditions of the Code. Colleagues who do not meet the MCC standards must abide by the Customer Engagement Guidelines What will make you stand out? You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within Bank of Ireland. Essential Qualifications There are no essential qualifications required for this role. More about the team Our team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Accountable - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
What is the opportunity? Working in a team of technical control specialists to deliver a programme of control testing and thematic reviews of key processes and suppliers within the Enterprise Services Division. Enterprise Services is a Group function responsible for IT, Information Security and Resilience, Data, Change Delivery, Third Party Management and Payments within BoI. You will partner with business units to provide confidence to process owners and business units that processes are robust and well controlled to deliver good outcomes for our customers. In this Role, you will Apply critical thinking skills to evaluate the effectiveness of business processes and key control activities. Develop and execute control tests to identify weaknesses, determine root causes and recommend solutions. Act as a team member for a programme of technical and process control reviews for critical IT and Payments third parties Support control owners in understanding the impact of control deficiencies on the risk profile and formulation of actions plans to address deficiencies. Support process and control owners in proactively improving the design of control activities to be more reliable and efficient. Support on the development and implementation of key control indicators and ongoing monitoring of control indicators. Develop and maintain strong working relationships across the division to deliver the controls programme of work effectively and efficiently, supporting Enterprise Services Business units to achieve their objectives safely. What will make you stand out? Team building and collaboration skills which enable you to establish rapport and credibility at all levels of the business. Experience working in a risk management/audit environment/regulated financial services entity. In particular exposure to DORA and CBI/PRA Operational Resilience requirements Experience in external audits or control reviews in third party service providers e.g (SOC 2 Audits) Strong verbal and written communication skills, along with the ability to explain and advise on technical and risk-related topics, effectively influencing others to take action. Experience in planning and managing delivery of a programme of controls testing in line with timelines. Proven risk management knowledge, and experience in reviewing the adequacy & effectiveness of controls or similar compliance monitoring or quality assurance roles. Experience with analysing and using data to draw conclusions and support decision making. Technical skills in performing data analysis would be an advantage. Knowledge and experience of controls in relation to Third Party risk and Operational Resilience Essential Qualifications Certified Information Systems Auditor, Certified Internal Auditor, Certified in Information Systems Risk & Control, ISO (Lead Auditor/Implementer) More about the team The Enterprise Services Control Tower is part of the Enterprise Services Risk and Compliance Team. This team is responsible for supporting, guiding, advising, and coordinating the business units within Enterprise Services as they complete their responsibility for handling, monitoring, and reporting of risk in their respective units. This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as Baggot Plaza, Dublin. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Agile - People Manager Champion Transformation - People Manager Accountable - People Manager One Group, one team - People Manager Amplify Capability - People Manager We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. Please note, this role is required for a duration of 12-months. In this role, you will: Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events. Handle digital support queries, update customer information and assist with self-service digital devices when needed. Engage in continuous learning to develop your digital expertise. Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services. What will make you stand out? You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives. With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments. Experience with the following will help you to stand out but is not necessary in order to apply for this role; Hold QFA / APA qualification or be on the journey to achieving same. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it. At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Accountable - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
