Are you a commercially driven Key Account Manager who thrives on ownership, autonomy, and delivering real results? This is an opportunity to step into a high-impact role where youll lead strategic accounts, shape category growth, and make a direct contribution to business performance. Ready to make your application Please do read through the description at least once before clicking on Apply. Weve partnered with a well-established and growing player within the healthcare space, who are looking for a confident, data-led commercial professional who can build strong partnerships, influence at senior level, and consistently drive profitable growth across pharmacy, wholesale, and grocery channels. This is a role for someone who enjoys accountability, works well independently, and knows how to turn insight into action. What Youll Be Doing Own and grow a portfolio of strategic key accounts, delivering strong commercial performance and long-term value. Lead category management initiatives using data-driven insights to optimise range, pricing, promotions, and shelf presence. Develop and execute joint business plans that strengthen partnerships and unlock growth opportunities. Negotiate commercial agreements, ensuring maximum return across pricing, promotions, and trading terms. Build and maintain senior-level relationships, positioning yourself as a trusted commercial partner. Ensure excellence in execution across in-store activity, working closely with Sales and Marketing teams. Deliver against ambitious sales targets through structured, strategic planning. Monitor market trends, customer behaviour, and competitor activity to stay ahead of the curve. What Youll Bring Proven success in a Key Account Manager or senior sales role within OTC, FMCG, or pharmacy environments. Strong commercial acumen with the ability to identify opportunities and convert them into measurable results. Advanced analytical skills, with strong Excel capability and confidence presenting insights and recommendations. A highly self-motivated approach, with the ability to manage priorities and operate autonomously. xsokbrc Excellent relationship-building skills, with credibility at buyer and senior stakeholder level. Location:Dublin South Salary: Competitive Package EK9560

Job Description: Ward Personnel is a successful and fast-growing recruitment agency with offices in Cork and Dublin in Ireland and Internationally in Denmark, Germany and Poland. Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity We specialise in the Construction, Mechanical and Electrical and Manufacturing sectors, and we are recognised as one of Irelands largest agencies in these industries. As part of our continued expansion plans, we are looking to recruit for the following roles: Experienced Business Development & Account Manager Greater Dublin Region Experienced Business Development & Account Manager Midlands Region Experienced Business Development & Account Manager Southeast Region These roles, which all report directly to the Head of Business Development are region specific based and will be focused on growing sales within our existing customer base and developing new clients in each of these regions. Our clients include the majority of Irelands largest building contractors and mechanical and Electrical companies, and over the last 14 years we have developed an excellent reputation as a quality supplier of all types of construction and mechanical and electrical workers (including both blue collar and white-collar staff). The key responsibilities of the role will include: Increase sales and orders in the region by developing relationships with new/existing clients. Work closely with our operations team regarding orders, ensuring that our clients are updated as appropriate to ensure an excellent level service is always provided. Conduct a mixture of site visits to existing clients and potential clients sites and follow up with CRM calls to build key client relationships. Complete all administration duties relating to the sales process, including but not limited to the following - order processing, pricing information, margin analysis and weekly metrics linked to site visits, CRM calls & orders processed. Build and promote the Ward Personnel brand by expanding our client base through service delivery, attending networking events, and working with the digital marketing team. Building and maintaining outstanding relationships with our clients to ensure that Ward Personnel is their recruiter of choice for construction workers in the region. The successful candidate will: Have at least 3 years business development/sales experience ideally in recruitment and/or the construction sector. Have a relevant third-level education and/or have significant industry experience. Be a dynamic individual with an outgoing personality and excellent communication and people skills showing an ability to build relationships with customers and team members. Must have strong computer skills, including MS Office Suite applications, sales database skills, and must have good organisation and presentation skills with a very strong attention to detail. Be ambitious and have strong commercial acumen and negotiation skills with a proven track record in meeting targets and must also be a result focused team player. Full clean driving licence. An excellent induction and training program is in place to support this new hire. This role offers fantastic opportunities for career growth and progression. A competitive salary package is on offer, including strong base salary and commission structure. xsokbrc If interested, please send your CV to or contact Anthony Savage directly on . Ward Personnel is an equal opportunities employer. Job Types: Full-time, Permanent Benefits: Bike to work scheme Company pension Free or subsidised travel On-site parking Sick pay Work Location: On the road

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on‑premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture. Want to join the leader in AI-powered data security? At Cohesity, we are transforming data management. Our advanced technology is changing the way businesses store, manage, and protect their data. As a Senior Technical Account Manager, you will have a meaningful role in ensuring our customers' success by enhancing their experience, driving adoption of our technology, and reducing churn. This is an outstanding opportunity to work with enterprise customers, making a positive impact on their business while gaining valuable insights that improve Cohesity's value proposition. This is a challenging role that requires exceptional customer relationship development, operational expertise, plan building and execution, cross‑functional collaboration, and analytical skills. We are looking for someone who is truly passionate about customer advocacy and has previous experiences to prove it. Additionally, you will focus on quality management; foster an environment of innovation and high accountability and demonstrate the ability to drive continuous operational improvement as a way of working and managing. Are you, by nature, a conservative risk‑taker, with a high level of ambition, who can thrive in an environment of change? This might just be the position for you. We are considering applications for Senior Technical Account Managers located in the UK (Remote), Dublin or Cork - Ireland (Hybrid), Paris - France (Hybrid) and Denmark (Remote). HOW YOU'LL SPEND YOUR TIME HERE: Increase the lifetime value of the Customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success. Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores. Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference‑ability, Renewal Likelihood, Upsell / Cross‑Sell Potential, and Net Retention Rate and churn. Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV). Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk. Engage broadly across the Customer organization from users through to C‑Level/Influencer as required. Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of process, products, and services. Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs. Ability to onboard Cohesity customers to achieve agreed‑upon outcomes post‑implementation. Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state. Understand and report back on "voice of customer" feedback collected from randomly selected Cohesity customers and address any issues and provide follow‑up. WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING: A relevant Bachelor's degree or equivalent experience; preference for computer science, business management, or related degrees. Languages: Fluent or Native French or Spanish (ideally both), will be essential for candidates located in UK, Ireland and France. Strong empathy for customers and a passion for revenue and growth. Deep understanding of value drivers in recurring revenue business models. Account Management experience as an AE, SE, CSM, Operations Manager, or equivalent strongly preferred. Deep business operations expertise – adept at creating relevant and compelling customer‑facing reports, messages, and dashboards. Strong ability to influence through persuasion, negotiation, and consensus building internally and externally. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. Demonstrated success at strategy implementation and execution. Join us in our mission to revolutionize data management and be a part of our journey towards building a flawless customer experience. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE): Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance. In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty‑five (45) minute average travel time) work out of our core offices 2‑3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. #J-18808-Ljbffr

A leading software provider in pharma is seeking a (Senior) Technical Account Manager. This role involves serving as a key technical liaison, ensuring smooth SaaS operations, and aligning customer needs with technical capabilities. The ideal candidate has significant experience, a Bachelor's degree in Computer Science, and strong knowledge of SaaS technologies. This position offers opportunities for growth, a modern work environment in Dublin, and a comprehensive benefits package including health insurance and flexible working models. #J-18808-Ljbffr

(Senior) Technical Account Manager - SaaS / Cloud Operations Your role in our team Körber Pharma Software, an industry leading software provider in the pharmaceutical and biotech sector, is seeking a (Senior) Technical Account Manager to join our Technology Operations (TechOps) organization. In this role, you serve as the key technical liaison for our customers, ensuring smooth deployments, upgrades and ongoing SaaS operations. You will align customer needs with Körber’s technical capabilities, coordinate cross-functional teams and contribute to delivering resilient, compliant and customer centric cloud services. This role is based in Ireland and may require occasional travel to customer locations throughout Europe. You will collaborate with Sales and Project teams to support customer onboarding, deployments and upgrade planning You will coordinate technical capabilities, standard SaaS processes and resource scheduling across stakeholders You will maintain version histories for our cloud customers and ensure n-1 release compliance You will track operational activities, installations and service efforts, providing transparency to internal and external stakeholders You will ensure structured knowledge management and clear documentation across the TechOps team You will oversee KPIs, analyze process efficiency and drive continuous improvement You will act as the key contact for customers, project teams and internal Cloud Operations, Deployment and SaaS Engineering groups You will support issue resolution, drive proactive risk management and enable smooth cross‑functional collaboration You will contribute to the planning and coordination of SaaS upgrades, releases and operational roadmaps You will collaborate with the technical organisations to ensure the highest availability of our SaaS production environments. Your profile A Bachelor’s degree in Computer Science, Information Technology or a related field 10–12 years of experience in a similar technical customer facing or project oriented role Strong understanding of SaaS, APIs, containerization and cloud platforms (AWS preferred, Azure is a plus) Expert level hands‑on IT knowledge (Linux, TCP/IP, VPN, Routing, Firewalls) Experience working with Jira and ServiceNow Background in regulated environments and/or production environments preferred (e.g., GMP) Knowledge of MES or PAS‑X is a plus Excellent communication skills, confidence in customer facing interactions and strong analytical thinking Ability to quickly understand complex technology stacks and translate operational needs into actionable steps Critical thinking and an operational mindset are a must Structured, proactive way of working with strong problem solving skills Resilient team player with a collaborative mindset and high ownership mentality Fluency in English; additional languages (e.g. German, French) are a plus Relevant certifications (AWS/Azure Architect, CCNA) are advantageous Körber Business Area Pharma is the leading provider of MES software for the pharmaceutical and biotech manufacturing industry. Our first‑class PAS‑X software enables customers to control and document the production of life‑saving therapies, ensuring the best possible outcomes for their business and for patients. We are looking for talented individuals who want to drive the future of digital manufacturing, automation and cloud technologies with us. You will work in an exciting and international environment with customers and colleagues from around the world We offer you individual long‑term development opportunities in challenging, innovative projects where you will quickly take on responsibility Our modern office is conveniently located at the Dublin GEC – Ireland’s largest global entrepreneurial superhub You will have access to a pension scheme You will have access to a comprehensive health insurance plan We offer flexible working time models including home office Apply now and join our team! Ready for your next step? Click on Apply now to get started right away! As long as the position is advertised, you can apply at any time. We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look! If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Larissa Franz is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone. Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end‑to‑end pharma production and advanced supply chain solutions to high‑tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step. The Business Area Körber AG is part of Körber, a global technology company for intelligent manufacturing and supply chain solutions. #J-18808-Ljbffr

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Title: Technical Account Manager - German Speaker Position Type: Consultant, Remote Location: Multi-location – Ireland, Poland or Czechia Language requirements: Fluent German & English Speaker What We’re Looking For We’re looking for a highly skilled Enterprise Mobility Consultant who is an experienced technical engineer with problems-solving capabilities and a strong networking background. Combined with a high level of customer service experience with proven management of customers/accounts. Experience in Enterprise Mobility, Windows Server, MS SQL, would be beneficial. What’s in it for you? The People – Our people are our most important resource. From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth – Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology – You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You'll Do Responsible for developing and maintaining a strong relationship with Enterprise customers (up to an approximate licence device count of 5,000) Responsible for developing and maintaining SME-level knowledge for SOTI MobiControl and learning 1 additional SOTI One Platform product to support Enterprise Customers. Should on‑board Enterprise customers presenting benefits and how to access them, establishing processes for contacting TAM, setting up Administrator, raising cases and setting up regular cadence call. Deliver Quarterly Business Reviews including product roadmap (when available) in accordance with customer's requirements. Provide ad‑hoc technical consultancy, advice and guidance using product and general technical expertise, including the timely communication of potential issues that may cause disruption Regularly attend TAM/Support sync meetings to assist and contribute towards the timely resolution/escalation of your customer's support cases. Oversee and manage any customer‑requested Root Cause Analysis (RCA's) for Priority 1 Cases, maintaining responsibility for the delivery of information back to the customer preventing future reoccurrence. Create and maintain Business Profile containing personalised network diagrams, details on the setup and configuration of SOTI One Platform products, specific business use cases that improve understanding and potential for QA prior to assisted or paid upgrades. Contribute towards the creation of Webinars on a range of topics to benefit Premium and Enterprise customers, ensuring the sharing of accurate and up to date information designed to provide real business value. Undertake Discovery Calls for your Enterprise customers to deliver paid Work Orders, or free PS Hours (if applicable) for all Professional Services SKU's. Hold requirement gathering sessions with customers and provide feedback to the back‑end software development team to assist in any product fixes, enhancements etc. Contribute towards the development and maintenance (or review/approval) of documentation to support the services delivered by SOTI Enterprise and Professional Services, Accurately document all initial and sign‑off communication to organise Work Orders. Record progress against delivery of service within Work Order, including the amount of time spent on each service delivered for your Enterprise customers. Create and maintain Knowledge base documents that may be generated through errors or testing encountered, troubleshooting and research on known issues, as a result of SRT or advised by customer and raised as JIRA (confirmed by Development) Take opportunities to become a buddy to help oversee and assist new hires adjust to life in Enterprise and Professional Services. Complete necessary SRT Manifest Testing for responsible SOTI One Platform products, attending SME meetings held by Product Managers to provide relevant feedback. Experience You'll Bring Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post‑sales or professional services functions and working in a complex IT environment Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems Excellent problem solving, problem resolution & analytical skills A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences Solid communication skills along with the ability to build and manage relationships with large enterprises Experience in technical documentation Ability to multitask and balance competing requirements Ability to train a variety of audiences on the use of SOTI software (in person or remotely) Excellent English verbal and written communication skills and fluency in any other languages are a plus Proactive and ability to work with minimal direct supervision Robust understanding of Networking concepts and principles (incl. TCP/IP, certificates, SSL/TLS, firewalls & routing) Windows Server administration (LDAP/AD, services & troubleshooting) About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities. Apply today: https://www.soti.net/careers What are you waiting for? Apply today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. #J-18808-Ljbffr

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Okta Technical Account Management Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long‑term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal. The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, an easy‑to‑implement, adaptable authentication and authorization platform for Consumer and SaaS applications. You will work with a portfolio of well‑known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long‑term strategic plan to help solve these challenges and realise the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. What You’ll Be Doing Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges—through the lens of identity Build and nurture long‑term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C‑level executives, evolving customers into Auth0 champions Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity Analyze trends, identify areas for improvement, and take action to optimise customer outcomes Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach Who You Are 5+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space Working proficiency in the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorisation (OAuth, OpenID Connect, and SAML 2.0) Consuming APIs and HTTP request methods High‑level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns Security and performance monitoring, and third‑party signals integrations (SIEM, WAF, etc.) Understanding of the general cybersecurity landscape with respect to threats and challenges Experience with SaaS/PaaS/cloud‑based services, driving their adoption, integration, and ongoing use Understanding of software development lifecycle and application builder practices A customer‑first mindset with the energy and problem‑solving skills to address technical challenges and achieve customers’ business and technical objectives Strong business acumen, history of success owning enterprise‑segment customer relationships and escalations Ability to track and manage the moving parts of multiple parallel initiatives or projects Strong presentation and white‑boarding/diagram skills Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C‑level exec Ability to influence customer behaviour & health metrics across a portfolio of customers This position may be located in Dublin with some travel required (under 25% of the time) Below is the annual On Target Compensation (OTE) range for candidates located in Ireland. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/irl . The OTE range for this position for candidates located in Ireland is between: €75,000—€103,400 EUR. What you can look forward to as a Full‑Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Some roles may require travel to one of our office locations for in‑person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/ . #J-18808-Ljbffr

Overview Reporting to the Managing Director, the Account Manager will play a central role in the growth of the INET Computer Solutions business in Ireland. A key deliverable will be the systematic contacting of our existing customer base, ensuring that all of the services that they receive from INET are reviewed and where necessary their service is updated to reflect their true requirements to give the best customer experience as well as supporting our customers with any further needs they may have. The role will be deemed successful by contract renewals, upsell rates and low attrition of our customer base. Responsibilities Main Responsibilities: Research each of our clients’ current service and assess fit for purpose in advance of contacting them. Travel is a requirement to meet our customers as required - and excellent Zoom/Teams skillset is a must. Conduct quarterly business reviews with each client; identify and promote upsell opportunities with clients based on their business requirements. Become a brand ambassador for the competence base within INET, having a full knowledge of all the products/services and upgrading capability while on customer sites. Ensure all products / services per site with customers are fit for purpose, identifying any products requiring maintenance, or services that require updating. Reviewing their scheduled maintenance on hardware / software and ensure all previous work has been carried out. Quality control of all hardware in customer premises and making recommendations regarding replacement of old or troublesome hardware while conducting site visits. This may include recommending a move to our cloud infrastructure. Interacting with customers to ensure all Service Level Agreements are adhered to for new sales and existing contracts. Handover training and welcome to all new customers sites and assistance with the set-up of our remote monitoring system. Determine new opportunities of business needs identified while onsite with customers. Ensure the directors of the business are informed when issues need to be escalated. Coordinate actions arising from Account Management visits through our operations department. Ensure all information for visits is detailed in our CRM system. Ensure any customer complaints are raised internally and tracked through our escalation process. Qualifications Minimum Qualifications: IT background with proven knowledge of main software / hardware suppliers Strong interpersonal and communication skills across all levels Must be self-motivated and have the ability to work on your own initiative Preferred/Desired Qualifications: 3 years Sales/Account Management experience Comptia Qualifications preferred or similar discipline. Package Salary Depending on Experience, Mobile Phone, Laptop Plus employee benefits package, Gym membership, Internet Please email your CV with a cover letter to hr@inetcs.ie Combined Years Experience in Delivering IT Solutions 0+ Customer Relationships I consent to my personal data being submitted in accordance with the INET Computer Solutions Privacy Policy. Ireland Headquarters INET Computer Solutions Ltd. Unit 2, Forest Park Business Campus, Mullingar, Co. Westmeath, Ireland INET Computer Solutions (NI) Ltd 6 Margaret Street,Newry, Northern Ireland.BT34 1DF #J-18808-Ljbffr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do A Risk Technical Account Manager specifically plays a critical role in partnering with Stripe’s Platform users. A Risk TAM partners with the rest of the Technical Account Management team and oversees a portfolio of Platform users, focused on improving a platform's onboarding and risk experience. The Risk TAM blends a balance of technical aptitude with operational risk expertise, delivering custom and scaled technical guidance, risk health checks, and optimizations to large platforms. Additionally, Risk TAMs work cross-functionally across internal Stripe teams such as Risk Operations, Risk Product and Engineering, Stripe Connect, and Support to provide an elevated users-first experience. The vision is for Risk TAMs to be the leading subject matter expert within our TAM organization who both elevate the internal team with their learnings and share their expertise to the benefit of our users. Responsibilities Portfolio Management & Monitoring Oversee your portfolio's risk metrics and highlight key opportunities to internal and external stakeholders Leverage dashboards and custom insights to identify and remediate Platform challenges Manage the overall risk experience of Platforms in tandem with Platform TAMs Proactive User Engagement Develop both bespoke and scalable risk guidance and technical workshops. Conduct routine risk, onboarding and verification technical health checks. Customer Advocacy Deliver an elevated service and support experience (fast, smart, concise, human, accurate, and informed) to your assigned users and internal stakeholders. Represent user priorities within the Operations, Risk Operations and Connect Product Org detailing platform user experience and product/feature feedback. Knowledge Base & Process Improvement Develop in-depth understanding of regional risk and onboarding requirements Build standard operating procedures for the Risk TAM practice scaling your best practices to a global team to replicate. Collaboration & Team Alignment Partner with other TAMs, Customer Success Managers, and Account Executives to deliver exceptional user experience for Platforms Collaborate with Risk Operations and Connect Product teams on user feedback and new market launches and updates. Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in technical account management, risk management, operations or account management roles, preferably in payments, fintech, a regulated entity, or with SaaS Platforms or marketplaces Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers Demonstrated SQL experience with ability to write, edit and understand queries Proficiency in data analytics and reporting (Power BI, Tableau, or similar) Ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity Demonstrated technical aptitude and prior experience with data analysis and use of technical tools to troubleshoot user issues Willingness to learn new technologies and product features and functionality Excellent communication skills and ability to engage with users at scale through written content (newsletters, webinars) and virtual sessions A customer-first mindset with the ability to quickly build rapport, instill confidence, and drive adoption Ability to collaborate with cross-functional teams to achieve desired results Experience in payments, compliance, product onboarding, or risk. Preferred qualifications Experience with tools like Postman, xCode, Python, Webhooks, and ETL Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience Experience in high-volume user management or portfolio-based customer success models Prior exposure to automation or one-to-many engagement strategies (creating webinars, developing email campaigns, etc.) Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvements Experience in product, consulting, or project management Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is €66,800 - €100,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ Team Technical Account Management Job type Full time Apply for this role #J-18808-Ljbffr

Location Ireland, United Kingdom Employment Type Full time Department Customer Experience At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! We're looking for a Senior Strategic Services Consultant to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long‑term growth, adoption, and measurable business outcomes. Senior Strategic Services Consultants at ClickUp lead with a customer‑first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross‑functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long‑term, scalable, and impactful. Senior Strategic Services Consultants at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long‑term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real‑world impact. Core Responsibilities Senior Strategic Services Consultant at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. New Customer Onboarding Lead or support the end‑to‑end onboarding and implementation of ClickUp, from discovery and solution design to training and go‑live support. Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations. Guide customers through foundational setup, integration, and enablement, while promoting best‑practices and system governance and change management. Account Health Management Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement. Build and execute adoption plans and account reviews to maintain or improve health. Identify risks early and build recovery plans in partnership with the account team. Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform. Workflow Mapping (IER Framework) Conduct Intake → Execution → Reporting (IER) cycles for key workflows. Lead discovery sessions to map current‑state vs. future‑state processes. Recommend optimizations and create workflow templates to scale across teams. AI Enablement & Agent Deployment Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. Partner with customers to define and deliver new AI automations that align with business KPIs. Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams. Track and report AI usage and credit consumption against plan. Customer Success & Expansion Serve as the technical partner to assigned accounts, connecting adoption to business value. Generate qualified leads through data‑driven insights and AI usage analysis. Drive cross‑functional alignment to position renewals, expansions, and AI upsells. Cross‑Functional Collaboration Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support. Partner with account teams to maintain alignment between delivery and success. Core Skills & Competencies Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions. AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp. Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans. Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations. Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity. Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes. Collaboration and Influence: Works cross‑functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. #J-18808-Ljbffr