Job Purpose To provide a high standard of customer service support and fleet management consultation to a large number of clients. Is this the role you are looking for If so read on for more details, and make sure to apply today. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the SME Manager to ensure team goals are achieved. They will report to the SME Manager Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Tasks & Responsibilities To build long term proactive relationships with Customers by: Building Customer trust and confidence Increasing Customer survey ratings Maximising profit opportunities Improving renewal rates Continuing to build on Ayvens professional image and maintain Ayvens high standard of customer service To ensure the highest level of customer service in relation to: Proactive advice and consultation given to customers and or drivers Client Retention Quotations being supplied with maximum accuracy and efficiency Orders and enquiries managed efficiently Professional response to customer queries Processing a number of administration tasks and other driver related tasks Managing fluctuating workloads Dealing with LP Group requests Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management Identifying growth opportunities with existing clients Upsell ancillary products to existing clients To ensure processes and procedures are adhered to as outlined in training or any subsequent communications Contributing to the success of the Customer Services Team and Ayvens by: Maintaining a positive approach and attitude to all aspects of work Working as part of a team, i.e sharing best practices and providing support to colleagues Working closely with colleagues within team and across the business towards achieving objectives Ensuring that all individual and team targets are achieved Attending, contributing to and actioning issues at team and department meetings Buy in to and contribute to any department or change projects Knowledge, Skills & Experience High level of attention to detail Creative thinker with ability to identify and implement improvements Computer literate with an excellent knowledge of Microsoft Products The ability to see issues through to completion and work to deadlines The ability to think, xsokbrc act and make decisions under pressure Clear organisation and prioritisation of your daily tasks, while also ensuring teamwork is also completed Appropriate follow-up on client deliverables To ensure appropriate time is given and all tasks are completed as requested Team player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plans Customer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved. Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the SME Department Skills: Account Management Customer Service motor Administrator Sales

Account Manager Location:Galway & West (Field-Based) Industry:Wine Sales (B2B Hospitality / On-Trade) Employment Type:Full-Time, Permanent A well-established wine supplier in the Irish market is seeking a motivated Business Development / Account Manager to manage and grow business across the Galway, Mayo and Clare region. The role focuses on developing relationships within the hospitality sector, particularly with restaurants, hotels, and other on-trade customers. This is an excellent opportunity for someone passionate about wine who enjoys working independently, building relationships, and growing a strong territory. Key Responsibilities Develop and grow new business within the assigned Galway/Connaught territory. Maintain and expand relationships with existing accounts. Follow a structured call plan while remaining flexible to client needs. Generate new leads Work closely with senior management to achieve sales targets. Maintain strong product knowledge and attend ongoing training. Build long-term partnerships with hospitality clients. Candidate Profile Sales and business development experience, ideally within the hospitality or on-trade sector. Strong knowledge of and passion for wine. Self-motivated, target-driven, and comfortable working independently in a field-based role. Excellent communication and relationship-building skills. Strong IT skills (Microsoft Office). Full, clean driving licence. Based in or near Galway, Mayo or Clare. Desirable WSET (Wine & Spirit Education Trust) qualifications. Ideal for Someone Who Has sales experience in hospitality, beverage, or FMCG. Wants to combine a passion for wine with a commercial career. Enjoys autonomy, flexibility, and field-based work. Is motivated to grow and develop within a dynamic and expanding business. For a confidential discussion and more information on the role, please contactDeirdre Moran. Skills: Sales business development wine industry driving licence Benefits: Work From Home

Foodservice National Account Manager Reports To Sales Director / Commercial Director Role Purpose Lead and grow national foodservice accounts across Ireland, delivering profitable sales growth through strategic account management, distributor collaboration, and execution of commercial plans aligned with company objectives. The role involves dealing with existing accounts and identifying and executing new opportunities in line with Company goals Key Responsibilities Manage and develop key national foodservice accounts (e.g., contract caterers, hotel groups, restaurant chains, buying groups). Manage the full sales cycle, including prospecting, presentations, pricing, negotiation, and closing Build joint business plans with strategic customers. Deliver annual revenue, volume and margin targets. Lead annual negotiations (pricing, rebates, promotional agreements). Maintain strong senior-level relationships within customer organisations. Manage relationships with national and regional foodservice distributors. Ensure optimal product listings and distribution coverage. Align pricing and commercial agreements across channels. Drive activation plans with distributor sales teams. Identify and secure new national and regional chain accounts. Deliver pipeline growth in line with strategic objectives. Own and manage P&L for assigned accounts. Forecast accurately (volume, revenue, margin). Manage trade spend, rebates and promotional budgets. Analyse sales performance and implement corrective actions. Support pricing strategy aligned to input cost pressures and market dynamics. Work closely with: Marketing (NPD launches, category initiatives), Supply Chain (forecasting & service levels), Finance (margin management & credit control), Operations (service delivery & customer issues) Support NPD presentations and menu integration with customers. Monitor foodservice market trends in Ireland. Provide competitor intelligence and pricing insight. Identify growth opportunities within categories. Attend trade shows and industry events. Analyse market trends, competitor activity and customer requirements. Skills & Experience Required Essential 5+ years' experience in foodservice sales within Ireland. Experience within food manufacturing (chilled/frozen/ambient). Third-level qualification in Business, Sales or related discipline. Experience managing national or key accounts. Strong negotiation and commercial acumen. Proven ability to deliver profitable growth. Experience working with foodservice distributors. Full clean driving licence. Competencies Strategic thinking Relationship building & influencing Financial & analytical capability Resilience & ownership mindset Strong communication & presentation skills Results-driven and self-motivated At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details. Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions. For more info see Benefits: Car Bonus Pension

A leading software provider in pharma is seeking a (Senior) Technical Account Manager. This role involves serving as a key technical liaison, ensuring smooth SaaS operations, and aligning customer needs with technical capabilities. The ideal candidate has significant experience, a Bachelor's degree in Computer Science, and strong knowledge of SaaS technologies. This position offers opportunities for growth, a modern work environment in Dublin, and a comprehensive benefits package including health insurance and flexible working models. #J-18808-Ljbffr

(Senior) Technical Account Manager - SaaS / Cloud Operations Your role in our team Körber Pharma Software, an industry leading software provider in the pharmaceutical and biotech sector, is seeking a (Senior) Technical Account Manager to join our Technology Operations (TechOps) organization. In this role, you serve as the key technical liaison for our customers, ensuring smooth deployments, upgrades and ongoing SaaS operations. You will align customer needs with Körber’s technical capabilities, coordinate cross-functional teams and contribute to delivering resilient, compliant and customer centric cloud services. This role is based in Ireland and may require occasional travel to customer locations throughout Europe. You will collaborate with Sales and Project teams to support customer onboarding, deployments and upgrade planning You will coordinate technical capabilities, standard SaaS processes and resource scheduling across stakeholders You will maintain version histories for our cloud customers and ensure n-1 release compliance You will track operational activities, installations and service efforts, providing transparency to internal and external stakeholders You will ensure structured knowledge management and clear documentation across the TechOps team You will oversee KPIs, analyze process efficiency and drive continuous improvement You will act as the key contact for customers, project teams and internal Cloud Operations, Deployment and SaaS Engineering groups You will support issue resolution, drive proactive risk management and enable smooth cross‑functional collaboration You will contribute to the planning and coordination of SaaS upgrades, releases and operational roadmaps You will collaborate with the technical organisations to ensure the highest availability of our SaaS production environments. Your profile A Bachelor’s degree in Computer Science, Information Technology or a related field 10–12 years of experience in a similar technical customer facing or project oriented role Strong understanding of SaaS, APIs, containerization and cloud platforms (AWS preferred, Azure is a plus) Expert level hands‑on IT knowledge (Linux, TCP/IP, VPN, Routing, Firewalls) Experience working with Jira and ServiceNow Background in regulated environments and/or production environments preferred (e.g., GMP) Knowledge of MES or PAS‑X is a plus Excellent communication skills, confidence in customer facing interactions and strong analytical thinking Ability to quickly understand complex technology stacks and translate operational needs into actionable steps Critical thinking and an operational mindset are a must Structured, proactive way of working with strong problem solving skills Resilient team player with a collaborative mindset and high ownership mentality Fluency in English; additional languages (e.g. German, French) are a plus Relevant certifications (AWS/Azure Architect, CCNA) are advantageous Körber Business Area Pharma is the leading provider of MES software for the pharmaceutical and biotech manufacturing industry. Our first‑class PAS‑X software enables customers to control and document the production of life‑saving therapies, ensuring the best possible outcomes for their business and for patients. We are looking for talented individuals who want to drive the future of digital manufacturing, automation and cloud technologies with us. You will work in an exciting and international environment with customers and colleagues from around the world We offer you individual long‑term development opportunities in challenging, innovative projects where you will quickly take on responsibility Our modern office is conveniently located at the Dublin GEC – Ireland’s largest global entrepreneurial superhub You will have access to a pension scheme You will have access to a comprehensive health insurance plan We offer flexible working time models including home office Apply now and join our team! Ready for your next step? Click on Apply now to get started right away! As long as the position is advertised, you can apply at any time. We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look! If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Larissa Franz is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone. Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end‑to‑end pharma production and advanced supply chain solutions to high‑tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step. The Business Area Körber AG is part of Körber, a global technology company for intelligent manufacturing and supply chain solutions. #J-18808-Ljbffr

My client, a prestigious and rapidly growing brand in the luxury gift and toy industry, is seeking an experienced and dynamic Regional Sales Manager to join their team. This is a field-based role covering the South of Ireland, where you will manage, grow, and develop their brand across a range of independent retailers, as well as collaborate with key luxury accounts. Key Responsibilities Act as a true brand ambassador, managing a portfolio of 80-100 independent stockists within your assigned region. Regularly visit customers (at least three times a year, depending on location and importance) to drive sales and ensure optimal brand presentation. Collaborate with the marketing team to ensure proper visual merchandising and POS materials are in place. Promote new collections and work to ensure stockists are receiving the latest product launches. Take ownership of sales orders and monitor accounts to ensure timely deliveries and payments. Cultivate strong relationships with key accounts while identifying and securing new opportunities for growth within the luxury sector. Mentor and guide independent accounts to achieve excellence in product display, product selection, and overall sales performance. Work closely with your Regional Sales Lead to align annual budget plans, forecast sales, and ensure that the brand’s luxury positioning is maintained at all times. Provide quarterly regional updates on sales performance and commercial activities. Who We’re Looking For At least 3 years of experience in a sales management role, ideally with independent stockists. Passionate about providing excellent customer support and building long-term relationships. Experience in working with luxury brands and an understanding of premium market positioning. A self-starter with the ability to manage your own time and work autonomously. Strong organizational skills, with the ability to multi-task and meet deadlines. Proficient in Microsoft Excel and PowerPoint for reporting and presentations. A team player with a positive, can-do attitude and the ability to thrive in a fast-paced environment. Excellent communication skills, both written and verbal. A true passion for the brand and its products, with the ability to merchandise in-store according to brand guidelines. Must have a drivers licence What’s on Offer A competitive salary and benefits package. Opportunity to work with a globally recognized brand that is continuing to grow and evolve. Flexibility to work remotely, with the chance to travel and make a significant impact within your region. Location Remote in Ireland (with occasional travel to Head Office in London) Hours Full-Time (37.5 hours per week) If you are a passionate sales professional with a love for the luxury market and a desire to work with an innovative, dynamic team, we would love to hear from you. Apply today to take the next step in your career! #J-18808-Ljbffr

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Title: Technical Account Manager - German Speaker Position Type: Consultant, Remote Location: Multi-location – Ireland, Poland or Czechia Language requirements: Fluent German & English Speaker What We’re Looking For We’re looking for a highly skilled Enterprise Mobility Consultant who is an experienced technical engineer with problems-solving capabilities and a strong networking background. Combined with a high level of customer service experience with proven management of customers/accounts. Experience in Enterprise Mobility, Windows Server, MS SQL, would be beneficial. What’s in it for you? The People – Our people are our most important resource. From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth – Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology – You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You'll Do Responsible for developing and maintaining a strong relationship with Enterprise customers (up to an approximate licence device count of 5,000) Responsible for developing and maintaining SME-level knowledge for SOTI MobiControl and learning 1 additional SOTI One Platform product to support Enterprise Customers. Should on‑board Enterprise customers presenting benefits and how to access them, establishing processes for contacting TAM, setting up Administrator, raising cases and setting up regular cadence call. Deliver Quarterly Business Reviews including product roadmap (when available) in accordance with customer's requirements. Provide ad‑hoc technical consultancy, advice and guidance using product and general technical expertise, including the timely communication of potential issues that may cause disruption Regularly attend TAM/Support sync meetings to assist and contribute towards the timely resolution/escalation of your customer's support cases. Oversee and manage any customer‑requested Root Cause Analysis (RCA's) for Priority 1 Cases, maintaining responsibility for the delivery of information back to the customer preventing future reoccurrence. Create and maintain Business Profile containing personalised network diagrams, details on the setup and configuration of SOTI One Platform products, specific business use cases that improve understanding and potential for QA prior to assisted or paid upgrades. Contribute towards the creation of Webinars on a range of topics to benefit Premium and Enterprise customers, ensuring the sharing of accurate and up to date information designed to provide real business value. Undertake Discovery Calls for your Enterprise customers to deliver paid Work Orders, or free PS Hours (if applicable) for all Professional Services SKU's. Hold requirement gathering sessions with customers and provide feedback to the back‑end software development team to assist in any product fixes, enhancements etc. Contribute towards the development and maintenance (or review/approval) of documentation to support the services delivered by SOTI Enterprise and Professional Services, Accurately document all initial and sign‑off communication to organise Work Orders. Record progress against delivery of service within Work Order, including the amount of time spent on each service delivered for your Enterprise customers. Create and maintain Knowledge base documents that may be generated through errors or testing encountered, troubleshooting and research on known issues, as a result of SRT or advised by customer and raised as JIRA (confirmed by Development) Take opportunities to become a buddy to help oversee and assist new hires adjust to life in Enterprise and Professional Services. Complete necessary SRT Manifest Testing for responsible SOTI One Platform products, attending SME meetings held by Product Managers to provide relevant feedback. Experience You'll Bring Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post‑sales or professional services functions and working in a complex IT environment Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems Excellent problem solving, problem resolution & analytical skills A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences Solid communication skills along with the ability to build and manage relationships with large enterprises Experience in technical documentation Ability to multitask and balance competing requirements Ability to train a variety of audiences on the use of SOTI software (in person or remotely) Excellent English verbal and written communication skills and fluency in any other languages are a plus Proactive and ability to work with minimal direct supervision Robust understanding of Networking concepts and principles (incl. TCP/IP, certificates, SSL/TLS, firewalls & routing) Windows Server administration (LDAP/AD, services & troubleshooting) About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities. Apply today: https://www.soti.net/careers What are you waiting for? Apply today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. #J-18808-Ljbffr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do A Risk Technical Account Manager specifically plays a critical role in partnering with Stripe’s Platform users. A Risk TAM partners with the rest of the Technical Account Management team and oversees a portfolio of Platform users, focused on improving a platform's onboarding and risk experience. The Risk TAM blends a balance of technical aptitude with operational risk expertise, delivering custom and scaled technical guidance, risk health checks, and optimizations to large platforms. Additionally, Risk TAMs work cross-functionally across internal Stripe teams such as Risk Operations, Risk Product and Engineering, Stripe Connect, and Support to provide an elevated users-first experience. The vision is for Risk TAMs to be the leading subject matter expert within our TAM organization who both elevate the internal team with their learnings and share their expertise to the benefit of our users. Responsibilities Portfolio Management & Monitoring Oversee your portfolio's risk metrics and highlight key opportunities to internal and external stakeholders Leverage dashboards and custom insights to identify and remediate Platform challenges Manage the overall risk experience of Platforms in tandem with Platform TAMs Proactive User Engagement Develop both bespoke and scalable risk guidance and technical workshops. Conduct routine risk, onboarding and verification technical health checks. Customer Advocacy Deliver an elevated service and support experience (fast, smart, concise, human, accurate, and informed) to your assigned users and internal stakeholders. Represent user priorities within the Operations, Risk Operations and Connect Product Org detailing platform user experience and product/feature feedback. Knowledge Base & Process Improvement Develop in-depth understanding of regional risk and onboarding requirements Build standard operating procedures for the Risk TAM practice scaling your best practices to a global team to replicate. Collaboration & Team Alignment Partner with other TAMs, Customer Success Managers, and Account Executives to deliver exceptional user experience for Platforms Collaborate with Risk Operations and Connect Product teams on user feedback and new market launches and updates. Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in technical account management, risk management, operations or account management roles, preferably in payments, fintech, a regulated entity, or with SaaS Platforms or marketplaces Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers Demonstrated SQL experience with ability to write, edit and understand queries Proficiency in data analytics and reporting (Power BI, Tableau, or similar) Ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity Demonstrated technical aptitude and prior experience with data analysis and use of technical tools to troubleshoot user issues Willingness to learn new technologies and product features and functionality Excellent communication skills and ability to engage with users at scale through written content (newsletters, webinars) and virtual sessions A customer-first mindset with the ability to quickly build rapport, instill confidence, and drive adoption Ability to collaborate with cross-functional teams to achieve desired results Experience in payments, compliance, product onboarding, or risk. Preferred qualifications Experience with tools like Postman, xCode, Python, Webhooks, and ETL Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience Experience in high-volume user management or portfolio-based customer success models Prior exposure to automation or one-to-many engagement strategies (creating webinars, developing email campaigns, etc.) Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvements Experience in product, consulting, or project management Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is €66,800 - €100,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ Team Technical Account Management Job type Full time Apply for this role #J-18808-Ljbffr

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Okta Technical Account Management Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long‑term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal. The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, an easy‑to‑implement, adaptable authentication and authorization platform for Consumer and SaaS applications. You will work with a portfolio of well‑known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long‑term strategic plan to help solve these challenges and realise the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. What You’ll Be Doing Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges—through the lens of identity Build and nurture long‑term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C‑level executives, evolving customers into Auth0 champions Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity Analyze trends, identify areas for improvement, and take action to optimise customer outcomes Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach Who You Are 5+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space Working proficiency in the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorisation (OAuth, OpenID Connect, and SAML 2.0) Consuming APIs and HTTP request methods High‑level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns Security and performance monitoring, and third‑party signals integrations (SIEM, WAF, etc.) Understanding of the general cybersecurity landscape with respect to threats and challenges Experience with SaaS/PaaS/cloud‑based services, driving their adoption, integration, and ongoing use Understanding of software development lifecycle and application builder practices A customer‑first mindset with the energy and problem‑solving skills to address technical challenges and achieve customers’ business and technical objectives Strong business acumen, history of success owning enterprise‑segment customer relationships and escalations Ability to track and manage the moving parts of multiple parallel initiatives or projects Strong presentation and white‑boarding/diagram skills Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C‑level exec Ability to influence customer behaviour & health metrics across a portfolio of customers This position may be located in Dublin with some travel required (under 25% of the time) Below is the annual On Target Compensation (OTE) range for candidates located in Ireland. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/irl . The OTE range for this position for candidates located in Ireland is between: €75,000—€103,400 EUR. What you can look forward to as a Full‑Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Some roles may require travel to one of our office locations for in‑person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/ . #J-18808-Ljbffr

Overview Reporting to the Managing Director, the Account Manager will play a central role in the growth of the INET Computer Solutions business in Ireland. A key deliverable will be the systematic contacting of our existing customer base, ensuring that all of the services that they receive from INET are reviewed and where necessary their service is updated to reflect their true requirements to give the best customer experience as well as supporting our customers with any further needs they may have. The role will be deemed successful by contract renewals, upsell rates and low attrition of our customer base. Responsibilities Main Responsibilities: Research each of our clients’ current service and assess fit for purpose in advance of contacting them. Travel is a requirement to meet our customers as required - and excellent Zoom/Teams skillset is a must. Conduct quarterly business reviews with each client; identify and promote upsell opportunities with clients based on their business requirements. Become a brand ambassador for the competence base within INET, having a full knowledge of all the products/services and upgrading capability while on customer sites. Ensure all products / services per site with customers are fit for purpose, identifying any products requiring maintenance, or services that require updating. Reviewing their scheduled maintenance on hardware / software and ensure all previous work has been carried out. Quality control of all hardware in customer premises and making recommendations regarding replacement of old or troublesome hardware while conducting site visits. This may include recommending a move to our cloud infrastructure. Interacting with customers to ensure all Service Level Agreements are adhered to for new sales and existing contracts. Handover training and welcome to all new customers sites and assistance with the set-up of our remote monitoring system. Determine new opportunities of business needs identified while onsite with customers. Ensure the directors of the business are informed when issues need to be escalated. Coordinate actions arising from Account Management visits through our operations department. Ensure all information for visits is detailed in our CRM system. Ensure any customer complaints are raised internally and tracked through our escalation process. Qualifications Minimum Qualifications: IT background with proven knowledge of main software / hardware suppliers Strong interpersonal and communication skills across all levels Must be self-motivated and have the ability to work on your own initiative Preferred/Desired Qualifications: 3 years Sales/Account Management experience Comptia Qualifications preferred or similar discipline. Package Salary Depending on Experience, Mobile Phone, Laptop Plus employee benefits package, Gym membership, Internet Please email your CV with a cover letter to hr@inetcs.ie Combined Years Experience in Delivering IT Solutions 0+ Customer Relationships I consent to my personal data being submitted in accordance with the INET Computer Solutions Privacy Policy. Ireland Headquarters INET Computer Solutions Ltd. Unit 2, Forest Park Business Campus, Mullingar, Co. Westmeath, Ireland INET Computer Solutions (NI) Ltd 6 Margaret Street,Newry, Northern Ireland.BT34 1DF #J-18808-Ljbffr