About INNOVATE
INNOVATE is one of Ireland's leading Managed Service Providers, delivering secure, cloud-first, and high-performance technology solutions. We design, deliver, and manage IT and communications environments that enable organisations to operate securely and efficiently, from the desktop to the datacentre.
Our focus is on building long-term partnerships, helping clients navigate digital transformation through innovative, secure, and scalable solutions.
About the Role
We are seeking an experienced Account Manager to own and grow a portfolio of MSP clients , driving revenue, retention, and long-term customer value.
This is a commercially focused role combining account management, upsell and cross-sell, and new business development within existing accounts . You will act as the primary relationship owner while identifying opportunities to expand services across cloud, infrastructure, networking, and cybersecurity.
You will work closely with internal technical and delivery teams to ensure customers receive high-value, outcome-driven solutions aligned to their business needs.
Key Responsibilities
Account Ownership & Growth
Manage and grow a defined portfolio of SME and mid-market clients
Act as the primary commercial and relationship contact across accounts
Drive revenue growth through renewals, upsell, and cross-sell opportunities
Meet and exceed revenue, retention, and customer satisfaction targets
Opportunity Development
Proactively identify and develop opportunities across:
Microsoft Azure (IaaS, backup, disaster recovery)
Microsoft 365 (licensing, security, governance, Copilot readiness)
On-premise infrastructure (server, storage, virtualisation)
Networking solutions (LAN, firewall, WiFi)
Cybersecurity, risk, and compliance initiatives
Conduct account reviews, discovery sessions, and solution-led conversations
Prepare and present proposals, renewals, and quarterly business reviews
Customer Relationship Management
Build trusted advisor relationships with IT and business stakeholders
Maintain strong engagement across customer organisations
Identify risks to accounts and implement retention strategies
Ensure high levels of customer satisfaction and service alignment
Sales Process & Collaboration
Maintain accurate pipeline, forecasting, and CRM (ConnectWise) records
Work closely with pre-sales, technical, and service delivery teams
Support development of account plans, pricing strategies, and proposals
Stay current with Microsoft technologies, security trends, and MSP services
Skills & Experience Required
3–5+ years' experience in an Account Manager role within an IT MSP
Proven track record of account growth, retention, and revenue delivery
Strong experience selling:
Microsoft Azure and Microsoft 365 solutions
On-prem infrastructure (server, storage, virtualisation)
Networking (LAN, firewall, WiFi)
Cybersecurity and compliance-led solutions
Strong commercial awareness with experience managing recurring revenue
Excellent relationship management, communication, and negotiation skills
Ability to engage confidently with both technical and non-technical stakeholders
Experience working within structured sales processes and CRM systems
Full clean driving licence
The Ideal Candidate
Commercially driven with a strong customer focus
Skilled at identifying and converting growth opportunities within accounts
Comfortable managing renewals, pipeline, and recurring revenue models
Well organised with a structured, CRM-led approach
Proactive, reliable, and able to operate in a fast-paced environment
Passionate about technology and continuous learning
Desirable
Microsoft certifications (Azure, Microsoft 365, Security)
Familiarity with compliance frameworks such as ISO 27001, NIS2, GDPR
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