Job Title
Account Manager - DACH Region
Location
Cork, Ireland Hybrid
Role Overview
As a Canto Account Manager, you will own a portfolio of 250+ customers, driving strong renewals, account growth, and long‑term adoption of the Canto platform. You will act as a strategic partner to your customers, using data and insights to identify expansion opportunities, mitigate churn risk, and influence customer outcomes. This role requires a blend of relationship management, consultative selling, and operational rigor to ensure customers realize consistent value from Canto. Operating with autonomy, you will collaborate cross‑functionally to deliver a seamless customer experience from onboarding through renewal while helping shape customer strategy throughout the annual lifecycle.
What You Will Be Doing
Customer Account Ownership & Expansion
Manage a book of 250+ DACH customers, proactively identify opportunities for account expansion and cross‑sells based on customer goals, product fit, and ROI to drive revenue growth and long‑term retention.
Identify, qualify, and execute expansion opportunities and cross‑sells through value‑based conversations and customer insights (companies’ latest venture capital funding, hiring goals, stakeholders, adoption and success metrics, etc.) to facilitate expansion opportunities.
Execute customer renewal cycles prior to the account’s subscription end date, identifying risks early and influencing positive renewal outcomes.
Customer Strategy & Success Enablement
Proactive strategic planning; deliver value‑based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals.
Strategic planning of 12‑month roadmaps that continuously progress the customer toward their specific platform goals, account growth, and overall success with Canto.
Partner cross‑functionally with Customer Success, Sales, Implementation, and Product teams to ensure a smooth transition from onboarding through the annual renewal cycle; serve as their consistent point of contact to deliver a seamless, high‑quality customer experience.
Clearly document account health checks and communicate recommendations to customers to help them maximize Canto’s impact.
Facilitate quarterly discovery conversations and perform account health checks to proactively identify opportunities to increase the value added by upgrade offerings and expand the footprint of Canto within your owned customers’ business.
Keep opportunities & contacts up to date in SFDC with actionable next steps.
Build trust and credibility with customers, evidenced by positive customer feedback.
Understand contractual language of all customers and shore up existing contracts to ensure ongoing success for Canto.
Qualifications & Experience
Fluency in German language, spoken and written, and previous experience managing DACH customers.
4+ years of account management or customer success management experience in SaaS, with a proven track record of driving upsells and cross‑sells across add‑on products.
Proven track record of consistently exceeding expansion targets, maximizing gross revenue retention, and meeting all assigned performance metrics.
Successfully managed 200–300 customer accounts.
Proven success analyzing customer accounts, identifying churn signals, and escalating at‑risk accounts in a timely manner.
Proven experience creating account growth opportunities, presenting and selling across executive‑level decision makers, providing value‑based solutions, and building strong relationships.
Highly proficient in CRM and CSP tools. Preferably experience with tools such as Clari, ChurnZero, and Pendo, to centrally monitor customer activity and other key data points to identify risk and growth opportunities.
Sees self as strategic, metric‑driven, and energized by value‑led selling and driving growth.
Benefits
Fast‑growing company where innovation and agility fuel success.
Your ideas and efforts directly shape our future—every contribution matters.
Real‑world experience and development of new skills as we scale.
Supportive close‑knitted team that values collaboration and camaraderie.
Open communication and transparency so every idea is heard.
Opportunity to solve meaningful problems with creativity and confidence.
Healthy work‑life harmony and work‑life balance.
Endless growth potential and new opportunities as the company rises.
Diverse, talented colleagues and a global perspective.
Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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