A leading data integration company in Dublin is seeking a Support Account Manager to enhance the customer support experience for assigned accounts. You will manage case coordination, communicate effectively with clients, and collaborate across teams to ensure timely issue resolution. This role requires strong organizational skills and the ability to work under pressure. The position is full-time and offers a hybrid work model, balancing remote work with in-office collaboration. #J-18808-Ljbffr

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Support Account Manager (IC3). You will serve as a key operational owner of the customer support experience for your assigned accounts. You will ensure cases move forward with urgency, customer expectations are well managed, and internal teams remain aligned on priorities, owners, blockers, and next steps. You will play an important role in both proactive account support and escalation execution; helping identify risk before it grows, restoring momentum when cases stall, and coordinating complex or business‑critical issues with discipline and clarity. Success in this role requires strong communication, thoughtful prioritization, and the ability to translate technical investigation into business‑relevant updates for customers and internal stakeholders. This is a full‑time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in‑person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Zendesk SupportLogic Jira Looker (basic reporting/metrics) Backstage AI‑enabled tools and automation What You’ll Do Account support & case coordination Own the support experience for a portfolio of accounts by coordinating ticket progress, follow‑ups, and customer communications. Track and manage follow‑up SLAs / status update cadence, ensuring customers receive timely updates, next steps, and realistic ETAs. Partner with Support Engineers to convert technical investigation into clear customer‑facing updates. Maintain accurate case hygiene (severity, business impact, owner, next update due, blockers, links to Jira work). Monitor customer sentiment and satisfaction signals and flag risks early (stalled investigations, repeat issues, frequent reopenings). Escalation support & stakeholder management Assist in prioritizing and triaging escalated cases based on severity, impact, and urgency; ensure the right resources are engaged. Serve as a customer‑facing coordinator for critical or complex cases, ensuring communication is timely and consistent. Collaborate with cross‑functional teams (Engineering, Product, Customer Success) to unblock progress and drive toward resolution within established timelines. Track progress on escalations and ensure action items are clear, owned, and timeboxed; escape to Support leadership when SLAs are at risk. Identify trends in escalations (recurring failure modes, process gaps) and contribute recommendations for improvements. Support post‑incident follow‑ups by documenting key learnings, ensuring customer confirmation, and helping drive completion of follow‑up actions. Coverage / flexibility Participate in a weekend rotation (as needed) to support Premium customers and critical issues, ensuring timely communication and coordination during off‑hours. Skills We’re Looking For 4 years of experience in customer support operations, technical account coordination, customer success, or support program management (or equivalent). Strong written and verbal communication: ability to deliver crisp updates to customers and internal stakeholders, including executives when needed. Strong organizational skills and follow‑through; able to manage multiple accounts/issues simultaneously. Comfort working cross‑functionally and navigating ambiguity to drive next steps. Technical aptitude and ability to learn complex systems quickly (SaaS, cloud, data integration preferred). Solid judgment: knows when to elevate, how to set expectations, and how to balance urgency with accuracy. Flexibility to support occasional after‑hours needs, including participation in a weekend/on‑call rotation. Calm under pressure, customer‑empathetic, and team‑oriented. Comfortable using AI‑powered tools responsibly. Bonus Skills Experience with Zendesk, SupportLogic, Jira, Looker, or similar tooling. Familiarity with cloud platforms (AWS/GCP/Azure), data warehouses, ELT/ETL, APIs, or SaaS support environments. Experience supporting enterprise customers, executive‑facing comms, or participating in QBRs. Interest in support analytics (SLA compliance, escalation rate, CSAT) and operational improvement work. #1Team1Dream mentality—collaborative, proactive, accountable and customer‑focused. Perks And Benefits 100% employer‑paid medical insurance Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team‑building activities Monthly cell phone stipend Access to an innovative mental health support platform *May vary by country and worker type – please reach out to your recruiter for more information Click here to learn more about Fivetran’s Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high‑quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. #J-18808-Ljbffr

Digital Marketing Account Manager – Dutch Speaker We are looking for a results-driven Digital Marketing Account Manager to join a fast-growing team supporting one of the world’s leading social media platforms. In this role, you will help businesses across Europe unlock the full potential of digital advertising, driving brand awareness, customer engagement, and revenue growth. You will work at the intersection of data, creativity, and client partnership, guiding advertisers to build impactful campaigns using advanced social media advertising solutions. What you’ll do Manage a portfolio of new and existing client accounts, ensuring long-term success and growth Build strong relationships with advertisers and agencies, understanding their business goals and translating them into effective campaign strategies Analyse campaign performance and turn data into clear insights and actionable recommendations Optimise campaigns to improve key metrics such as CPA, ROI, ROAS, and CPC Identify upsell and cross-sell opportunities to expand account value Collaborate closely with sales and product teams to deliver best-in-class solutions Communicate product updates, features, and innovations to clients Monitor market trends and provide strategic guidance to clients What you bring 1+ year of experience in digital advertising or campaign management (e.g. Google, Meta, Pinterest, TikTok, Snapchat, etc.) 1+ year of experience in sales or account management Strong understanding of online marketing trends and performance metrics Excellent communication and relationship-building skills Fluent Dutch and English Experience working with clients and managing multiple stakeholders Familiarity with CRM tools (e.g. Salesforce) and productivity tools (Google Workspace or MS Office) Strong analytical mindset with the ability to translate data into business impact A collaborative, proactive approach with the ability to thrive in a fast-paced environment Why join Be part of a high-performing, collaborative team working on innovative digital advertising solutions Work with a globally recognised social media platform at the forefront of digital marketing Grow your skills in a dynamic, data-driven environment with real career progression opportunities Join a culture that values teamwork, diversity, and celebrating success What’s on Offer Hybrid work model: 3 days in our Dublin office, 2 days working from home. Monday–Friday schedule. Private health insurance. Regular social and team-building events (indoor and outdoor). 20 days of annual leave + 2 company days + 2 volunteer days. Reward and recognition program with redeemable perks and vouchers. Salary: €53,000 OTE (39k gross per annum + commission) If you’re passionate about digital marketing, data-driven decision making, and building strong client relationships, this is an exciting opportunity to take your career to the next level. #J-18808-Ljbffr

A leading tech company based in Dublin seeks a motivated sales professional to manage relationships with large UKI customers. The ideal candidate will have a solid understanding of advertising and consultative sales. Responsibilities include driving business outcomes, analyzing trends, and guiding customers in achieving measurable marketing goals. This role requires fluency in English and the ability to work collaboratively with internal teams to deliver impactful solutions. Competitive salary and benefits offered. #J-18808-Ljbffr

Some Account Manager roles are about spreadsheets and status updates. This one is about people. We're recruiting on behalf of a business that genuinely puts relationships at the heart of how they operate — with their clients, their field teams, and their people. They've built a strong reputation in the outsourced field sales space in Ireland, and they want an Account Manager who gets that the best results come from trust, not just process. Day-to-day you'll be the glue — managing key client accounts, keeping KPIs and SLAs on track, supporting a field team, and genuinely developing the people around you. You'll coach, you'll problem-solve, and you'll be the kind of Account Management that clients actually look forward to hearing from. You'll need an FMCG background — that's a must. Beyond that, we're looking for someone who's commercially sharp but never loses sight of the fact that this industry runs on relationships. If you thrive in a busy environment, enjoy variety, and want to work somewhere that values the human side of the job, this is worth a conversation. What we're looking for: FMCG experience is essential — brand owner, distributor, field sales agency, or outsourced sales environment 2-4 years in account management, field sales support, or commercial operations Someone who genuinely enjoys the people management side — coaching and developing team members Comfortable with KPI tracking, SLA management, data and client reporting A natural relationship builder — with clients and internally #J-18808-Ljbffr

We are looking for a charismatic, high-energy, organised, and commercially driven Senior Client Account Manager to lead a dynamic sales team and drive exceptional results for multiple clients. This is a brilliant opportunity for someone who thrives on strategy, people leadership, and delivering measurable commercial success. In this role, you'll take full ownership of the account’s performance, align with the client’s strategic goals, and lead Field Sales Managers to execute top-class sales and brand activation campaigns across all channels. What You’ll Be Doing: Client Partnering: Build strong, strategic relationships with key client stakeholders, ensuring collaboration and growth of the account. Lead regular cross-functional reviews and strategic account sessions at senior level. Sales Strategy & Execution: Design, plan, and roll out targeted campaign activities with full visibility on resource and ROI. Contribute to brand positioning, offering, and pricing strategy. Performance Leadership: Develop clear, focused KPIs with your FSMs, drive accountability, and ensure the team has the right insights and data for high-performance selling. People Development: Mentor and coach Field Sales Managers and their teams, ensuring structured onboarding, ongoing training, and continuous skill development. Operational Excellence: Foster innovation and continuous improvement, manage commercial elements of the account budget, and oversee point-of-sale material management to support field activity. What You’ll Bring: Proven experience at Area Manager, National Sales Manager, or Account Manager level within FMCG (or related). Strong people management background, with a track record of building high-performing teams. Sharp commercial acumen and the ability to drive strategy into action. Excellent organisational, analytical, and communication skills. Confident with Microsoft Office tools and data-driven decision making For more information contact Elaine Coen Byrne on 045898037 or send your CV today. Please note full job description will be given at interview stage. #retailcareer #J-18808-Ljbffr

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us. The Role The DxRM Account Manager will serve as a strategic partner to customers, focusing on all customers of DxRM products with special focus on Industrial, Testing, Academia and Pharma. They will deliver tailored solutions that support their workflows, ensure supply continuity, and drive operational excellence. A core focus of this field-based role will be expanding the company's footprint within these accounts by identifying unmet needs, increasing market share and seeding new opportunities into customer’s R&D or similar functions in collaboration with DxRM Specialists. The person in this role will be responsible for an assigned territory covering “Assigned Accounts” within a specific geography, achieving sales and gross profit goals of the DxRM portfolio within this geography. Duties Meet or exceed sales targets. Provide detailed and accurate forecasts at scheduled intervals. Partner closely with customers to understand their production processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance. Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty. Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of Merck’s portfolio across customer operations. Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline. Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross‑selling opportunities based on usage patterns and workflow gaps. Monitor and understand competitors’ market and product positions. Participate in trade shows as needed. Act as a technical consultant to guide customers in selecting the right DxRM product for their needs. Provide commercial and technical support on DxRM products. Manage all customer inquiries, plant audits, and contract negotiations. Comfortable working in a highly matrixed organization. Who You Are Bachelor’s degree in a scientific/technical field (Biology, Immunology, Molecular Biology, Biochemistry) or Business; advanced degree a plus. (MBA highly desirable). 5+ years of field sales with DxRM / Pharma / IVD / Industrial customers. Demonstrated experience working across either A. The full Industrial product development and manufacturing value chain, B. The Clinical Testing Development chain or C. Pharmaceutical Product Development and Manufacturing chain. Broad-based knowledge of basic scientific procedures, testing methods, and equipment coupled with the ability to diagnose customer needs and provide product solutions. Evidence of disciplined CRM usage and successful navigation of RFP’s, tenders, Supply Agreements and Quality Agreements (SAs and QAAs). Proven track record: highly accurate forecasts (target ±5%), consistent quota delivery, above‑market growth, and 4–5x quota pipeline generation. Positive Price realization within guidance and demonstrated ability to drive exceptional price reductions supported by strong business cases. Fluent in English, written and oral communication. Excellent organization and time management. Business acumen to negotiate long‑term supply agreements. Highly goal‑oriented and self‑motivated, capable of working with minimum direction. Self‑starter, proactive individual with excellent interpersonal and communication skills. Ability to be autonomous and to work in a multicultural environment. Position requires travel to visit customers within the assigned territory and the ability to successfully drive business through face‑to‑face and virtual activities. Ability to be in the field for face‑to‑face customer meetings 4 days a week. What we offer We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life! #J-18808-Ljbffr

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. About the Role and Our Team The Senior Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s vendors, the Senior Account Manager is responsible for developing a consultative relationship with a small set of priority accounts. The goal of this relationship is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals. The ideal candidate brings experience in a two-sided marketplace environment, with a strong understanding of vendor dynamics and performance optimization, preferably within the wedding or events industry and with exposure to the US market. Responsibilities Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement. Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals. Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products. Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned/regular intervals. Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot and are set up for immediate success. Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV. Remain 100% compliant with all data, record-keeping, and reporting requests, including pipeline management and accurate forecasting. Consistently meet or exceed stated performance expectations for work quality, quantity, and impact. Assist with projects related to the larger Account Management organization and assist the Manager of Account Management with day-to-day tasks. Successful Candidates Have 5-years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment Proven experience managing accounts within a two-sided marketplace environment, with a strong understanding of vendor performance and retention drivers Experience working with US-based customers and familiarity with US market dynamics is highly preferred Can articulate consistent and proven performance against revenue goals and customer performance targets Experience owning a smaller, higher revenue/higher impact book of business Comfortable with direct accountability for individual and customer outcomes Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools Excellent written, verbal, and virtual/in-person communication & presentation skills Thrives in a high-paced and highly collaborative team environment Consulting and coaching experience with small, medium-sized businesses Quantitative and analytical skills Comfortable with change, ambiguity, and decision-making with incomplete information Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls. Desired Skills/Experience Experience in the wedding, events, or related marketplace industry is a strong plus SaaS, online marketplace, and/or online advertising experience Salesforce CRM and reporting Work Model This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model. What We Love About You Commit to our customers : You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments. Raise the bar : You define "great" and work backwards. You don't just accept how it’s been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision. Be all in : You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. Celebrate impact : You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. What You Love About Us We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people. Together@TKWW is our approach to hybrid work. For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection. For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C. US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. #J-18808-Ljbffr

Dutch Speaking Digital Marketing Manager – Join Our Dublin Team! Location: Dublin (Hybrid – 3 days in office) Salary: €60,000 OTE + benefits Are you passionate about digital marketing and want to turn that passion into a career with one of the fastest-growing international teams in Dublin? This is your chance to work at the heart of the digital world — helping brands grow, innovate, and succeed through data-driven marketing solutions. About the Role As a Sales Partner for Digital Marketing Solutions , you’ll collaborate with small, medium, and large businesses to help them build their brands, attract new audiences, and increase sales through powerful digital campaigns and analytics. Once onboard, you’ll become their trusted expert — showing them how to make the most of digital marketing tools, features, and strategies to drive real, measurable success. Your Responsibilities Build and manage a portfolio of clients — focusing on new customer acquisition. Develop long-term relationships and identify opportunities to retain and grow revenue. Understand each client’s business goals and use data insights to craft tailored marketing strategies. Oversee multiple digital campaigns and ensure advertisers achieve their performance objectives. Your Profile Native-level Dutch speaker with fluent English skills. Experience in digital marketing, social media, or online advertising sales . Strong understanding of digital marketing trends and analytics. Excellent communication and storytelling skills — you can turn data into actionable insights. Why You’ll Love Working Here Attractive salary package (€60K OTE) with performance bonuses. Clear career development path and opportunities to grow within a fast-expanding international company. Join a diverse, high-energy team that celebrates success and values collaboration. Modern Dublin office with excellent facilities and a great city lifestyle. Hybrid working model (3 days in the office, 2 from home). Comprehensive benefits: healthcare from day one, pension plan, paid holidays, sick leave, training sessions, and even share options. #J-18808-Ljbffr

A global life sciences company is seeking a DxRM Account Manager in Carrigtwohill, Ireland. This field-based role is focused on delivering tailored solutions to customers in Industrial, Testing, Academia, and Pharma while achieving sales goals. Candidates should have a Bachelor’s degree in a scientific or technical field and at least 5 years of field sales experience. The position requires excellent communication skills, business acumen, and the ability to work autonomously while traveling to meet customers regularly. #J-18808-Ljbffr