Sales Account Manager Jobs.ie Office Location: Grand Canal Quay, Dublin, Ireland Who We Are: Jobs .ie is a leading online job board in Ireland dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Irish job market, we had a key role in facilitating millions of job placements across various sectors and industries. We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market. The Job at a Glance: Jobs .ie (part of The Stepstone Group) is looking to hire a Sales Account Manager. Join our team and youll be responsible for building and developing business through sales activity with B2B clients, in order to achieve monthly targets. You will manage & be responsible for sourcing and building a database of sales leads. This will involve high volume outbound cold call activity. Working in the sales department you will need to be dynamic, target driven, results focused individual to add to our success. The ideal candidate will have a proven track record of B2B lead generation, building sales pipeline, negotiating and closing sales deals. In addition, great client & key account management with B2B clients. This role will suit a career individual with 2-4 years outbound sales, business development, account management, or agency-recruitment experience. This is so important to us. By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody. Your Responsibilities Sourcing and building a database of sales leads is the primary focus of this role Build a strong B2B pipeline. High volume daily outbound call activity (60 dials a day) Account managing all clients that you secured, to ensure a high level of customer satisfaction on an ongoing basis. Meeting and exceeding sales revenue targets and KPIs Have a consultative selling approach - Holding meetings and presentations to clients promoting our suite of products to HR professionals/potential clients. Your Skills and Qualifications Proven ability to meet/exceed targets in an outbound B2B sales role. Experienced with the full B2B sales cycle - from prospecting and cold calling, all the way through to negotiating and closing the sale. Generating new business leads 2-4 years outbound sales, business development, account management or agency-recruitment experience. Ambitious and resilient attitude Your Benefits: Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life, it should enrich it. Here are some of the benefits we offer: 23 days holiday allowance + 2 company days + bank holidays After each year in the company, you get an extra day (up to 4 days) Private medical healthcare Pension contribution up to 5% Access to Wellhub, offering flexible access to gyms, wellness apps, and wellbeing tools Enhanced Maternity Leave Payment 24/7 Employee Assistance Programme Life Assurance Cover Bike to work scheme Educational assistance Hybrid working model Volunteering days Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Skills: Cold Calls Consultative Selling Prospecting New Business Opportunities Account Management Sales Business Development Benefits: Pension Fund Medical Aid / Health Care Laptop Paid Holidays

Job Description Reporting to the SME Sales Lead, the Sales Account Manager will deliver revenue growth and strengthen relationships within the SME sector. You will implement sales activities to achieve and exceed sales and profit targets, while identifying opportunities to expand market share. The role focuses on maximising financial returns through tailored solutions, maintaining a strong sales pipeline, and providing excellent customer service. By safeguarding An Post Commerce's competitive position and reputation, you will ensure sustainable growth, while collaborating with colleagues to deliver integrated solutions that create value for customers and the business. Responsibilities Meet or exceed annual sales targets, sales distribution and pricing objectives within their customers' portfolio Maintain powerful business relationships with key decision makers within their customers' portfolio Maintain awareness of competitor activity and development in the market place recommending action and intervention where appropriate Create and maintain accurate records and reports on customers, market information and products/services Through an in depth knowledge of our customer base, develop area plans that maximise An Post Commerce's revenue and margin within their customers' portfolio Identify potential new customers, leverage customer research and feedback to optimise sales opportunities Drive and maintain An Post Commerce's strong presence in the market. Collaborate with internal and external stakeholders, providing support and being responsive to customer needs and market opportunities Demonstrate An Post Values and behaviours in their day to day work and address behaviour that supports/ conflicts with them. Qualifications You will have at least two years' trade and/or company experience and knowledge, a track record of achieving sales and market share objectives within a sales territory and be familiar with marketing and selling techniques. Excellent communication skills and the ability to influence at all levels, be organised, self-motivated and capable of working on your own initiative is key. You must demonstrate commercial and business awareness and have basic PC skills. A full clean driving licence is essential. Critical Competencies: (The following competencies are essential to the delivery of results and/or to superior performance in this role) Building & maintaining relationships Commercial awareness Customer & Quality focused Results Orientation Influencing & Gaining commitment Candidature Applications are encouraged from serving employees, who have successfully completed the Company's probationary/trial period and who feel they have the necessary skills and experience for this position and who are currently performing roles up to and including, but not exceeding SM3 roles and pay range. Applicants must align with the standard Company rules and regulations regarding conduct, performance and attendance. Salary The standard regulations will apply regarding starting pay on promotion. Appointment to this position will not incur an increase in salary for a candidate of equivalent grade. Selection Intending applicants should note that reviewing/shortlisting of applicants will be in accordance with the recruitment and selection criteria stated above. Satisfactory evidence of being able to fulfil the requirements of the job and meet the personal profile criteria set out in this notice is essential and must be clearly demonstrated in the application. The selection process may entail appropriate testing to assist in evaluating the suitability of candidates for the job and a competitive interview. Applications will be reviewed in the first instance by a Selection Board to decide on the candidates to be invited to the next stage of the selection process. Taking into account the CV and other supporting material together with the results of the tests and interview, an interview board report will be compiled and recommendations made on each applicant. Our Learning and Development Team run CV writing workshops and interviewee skills courses from time to time. To apply for either of these courses, complete this form on the Learning & Development section on the An Post Intranet. Appointment There will be a six-month probationary period and process in place for those appointed to the above position. Should a successful applicant fail to achieve the standards expected at any stage during the probationary period, there will be early, effective intervention designed to enable them to reach and maintain acceptable standards of performance. However, should they fail to reach and maintain these standards following this intervention; they will revert to their previous grading/position and to the salary point they would have reached if they had continued in that grade provided the record of service during your period in the position now advertised was satisfactory from the point of view of conduct. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please email . To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Key Account Manager Excel Recruitment is seeking a Key Account Manager for our client who specialises in the Home, Garden & DIY industry. This is a full-time, permanent role based in Dublin, offering a dynamic opportunity to join a modern, forward-thinking business with a strong legacy and entrepreneurial spirit. Responsibilities Be the main contact for clients, building long-term relationships. Manage and grow key retail accounts both in-store and online. Identify new business opportunities to meet revenue targets. Share market trends and insights regularly. Present new product developments to retailers. Maintain client relationships through regular meetings. Use best practices in sales forecasting and pipeline management. Collaborate with internal teams (buying, design, merchandising) to meet client needs. Achieve sales and margin targets. Coordinate daily operations to ensure excellent customer service. Develop and deliver joint business and promotional plans. Handle administrative tasks to support marketing, launches, and stock levels. Requirements A proactive, entrepreneurial mindset. Strategic, innovative thinking. Strong collaboration and leadership skills. Proven success in Key Account management. Customer-focused approach with strong relationship-building skills. Financial acumen and ability to interpret sales data. Excellent communication and organisational skills. Strong negotiation and influencing abilities. Consistent track record of achieving results. IT literacy and analytical skills. A full, clean driver's licence. Experience in FMCG or DIY sectors is a plus. This is a fantastic opportunity to join a growing business in a thriving industry. The role includes a competitive salary (based on experience), sales incentives, company car, petrol card, toll tag, laptop, mobile phone, and other benefits. If you would like to apply for this Key Account Manager role, please apply using the link below. For any questions, please contact Laurence on . INDCOM Skills: Key Account Manager Sales Manager Manager FMCG Benefits: Bonus Pension Car

National Account Manager Wanted - FMCG Industry Hybrid role, Office and Field based Dublin based Office From €60k DOE plus bonus and package. Closing Date September 19th Main purpose of the role: The Key Account Manager (FMCG) plays a critical role in driving sales and fostering strong relationships with key clients within the FMCG sector. This role involves managing and expanding the business with key accounts, developing strategies to meet sales targets, and collaborating cross-functionally to ensure customer satisfaction and loyalty. The successful candidate will be able to demonstrate strong leadership capabilities when it comes to managing internal reporting lines & managing external communications lines i.e. Principle & customer and managing communications with internal stakeholders e.g. finance, logistics, leadership etc Key Responsibilities Relationship Management Build and maintain strong relationships with key accounts, understanding their needs, objectives, and challenges. Build and maintain progressive relationships with Client Serve as the primary point of contact for key Client, addressing inquiries, resolving issues, and providing exceptional customer service. Conduct regular meetings with Client to review performance, identify opportunities for growth, and address any concerns. Build and maintain progressive relationships with Sales Team Manage & develop commercial account team Sales & Business Development Develop and implement strategies to achieve sales targets and maximize revenue from key accounts. Identify new business opportunities within existing accounts and explore avenues for upselling and cross-selling. Collaborate with internal teams, including sales, marketing, and finance, to develop customized solutions that meet client needs Account Planning & Forecasting Develop & execute account plans outlining sales objectives, strategies, and action plans to achieve targets. Analyse market trends, competitor activities, and customer behavior to anticipate changes and adjust strategies accordingly. Prepare accurate sales forecasts and reports, providing insights into performance and areas for improvement. Distributor P&L responsibility Distributor volume forecast responsibility All aspects of Budgetary management Negotiation & Contract Management Negotiate contracts, pricing, promotional plans, and terms with key accounts, ensuring mutually beneficial agreements. Monitor contract compliance and manage any contractual disputes or issues in collaboration with legal and finance teams Cross Functional Collaboration Collaborate closely with internal teams, commercial and field based to ensure alignment on customer needs, product offerings, and service delivery. Work closely with marketing teams and external Brand owner teams to develop promotional campaigns, product launches, and marketing materials tailored to key accounts. Provide feedback to product development teams based on client requirements and market feedback. Performance Tracking & Analysis Track sales performance against targets, analysing variances and identifying corrective actions. Conduct regular performance reviews with key accounts, evaluating KPIs and identifying areas for improvement. Utilize data analytics and market insights to optimize strategies and drive continuous improvement. A strong capability in Excel and PowerBI will be needed Qualifications and Skills: 3 rd Level qualification or equivalent experience to match role needs. Can do attitude is essential, enthusiastic, and passionate. Proven experience in sales, account management, or business development within the FMCG industry. Strong understanding of FMCG market dynamics, trends, and consumer behaviour. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain long-term relationships with key clients. Strategic thinker with analytical and problem-solving abilities. Proficiency in CRM software, Microsoft Office Suite, and sales analytics tools e.g. PowerBI. Results-oriented with a track record of achieving sales targets and driving business growth. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Organizational and time management skills Hybrid role, Office and Field based Full Clean drivers license From €60k DOE plus bonus and package. Skills: Proven experience in sales Full Clean drivers license 3 rd Level qualification or equivalent experience Benefits: Company Vehicle Expenses Bonus Pension scheme Gym Parking

Are you a driven sales professional with a passion for healthcare and medical devices? Join a dynamic team and make an impact in the Irish healthcare sector by developing and nurturing relationships with key clients while driving revenue growth. Our client is looking for an experienced Hospital Key Account Manager. Key Responsibilities: Client Relationship Management: Develop and maintain strong relationships with key clients in the healthcare sector. Understand client needs, objectives, and challenges to provide tailored solutions. Serve as the primary point of contact, ensuring exceptional communication and managing expectations. Conduct regular client visits and meetings to build relationships and identify new opportunities. Address customer inquiries and resolve issues promptly and professionally. Sales Forecasting and Revenue Generation: Develop and execute strategic plans to achieve sales targets and expand market presence. Prepare accurate sales forecasts and reports, analyzing trends to capitalize on opportunities. Negotiate contracts, pricing, and terms to maximize profitability. Utilize CRM software to track sales activities and manage client relationships effectively. Market and Competitive Analysis: Gather customer and competitor insights for analysis and reporting. Stay informed about industry trends and market dynamics within the Irish healthcare sector. Conduct research to identify emerging opportunities and potential challenges. Product Knowledge and Expertise: Develop an in-depth understanding of the product portfolio. Stay up-to-date with product advancements and best practices while adhering to HSE guidelines. Role Requirements: Proven experience in sales or account management, preferably with a focus on medical devices. Understanding of the healthcare industry, including knowledge of regulatory requirements. Strong willingness to travel within Ireland and occasionally overseas for training and conferences. Excellent communication, negotiation, and interpersonal skills. Strong organizational and time management capabilities. Technical acumen with the ability to understand complex products and systems. Full clean driving license and fluency in English. Ability to work independently and as part of a team in a fast-paced environment. Benefits: Competitive salary and benefits package. Performance-related commission plan. Company vehicle. Pension scheme. Laptop, tablet, and mobile phone. 22 days of holidays. Full support and training. Opportunities for professional development and career growth. Collaborative and supportive work environment. Skills: sales field sales key account manager Benefits: Excellent

Logistics Account Manager We're seeking a driven Account Manager to lead growth, shape strategy, and inspire performance for our client, a leading global logistics company across their Irish operations. This is a high-impact role where you'll manage top accounts and build long-term client partnerships. As part of the leadership team, you'll combine commercial responsibility with a consultative, people-focused approach. You'll present innovative solutions, support business-critical decisions, and develop your team to deliver success across all areas. Duties/ responsibilities: Act as lead or support on implementation projects for supply chain solutions, ensuring a seamless transition from contract award to business-as-usual operations. Work closely with internal teams and clients to document and finalise Standard Operating Procedures (SOPs), ensuring all parties are aligned before go-live, including billing processes and requirements. Agree clear Key Performance Indicators (KPIs) with customers, establishing measurement and evaluation processes to track performance once operational. Act as liaison between commercial leads, cost owners, and customers to ensure pricing and terms are fully reviewed and agreed before operations begin. Collaborate and build strong relationships with customers to understand their evolving needs and challenges, positioning value-added services that strengthen engagement and expand opportunities. Use data-driven insights and industry expertise to propose tailored, sustainable solutions aligned with customers' long-term goals, fostering stronger partnerships and improving profitability. Drive strategic initiatives to increase market share and identify new opportunities within existing client accounts. Where required, coordinate with product teams to ensure space and rates are secured in line with commercial agreements. Travel as needed to customer sites and branch offices to establish and maintain systems and processes. Skills: Experience in supply chain, logistics, or customer solutions, ideally in a consultative role. Strong communication and problem-solving skills, with the ability to build trusted relationships. A data-driven mindset, able to translate insights into actionable solutions. A collaborative approach, with a genuine focus on customer success. What's on offer: Bonus 25 days Annual leave Contributory Pension Scheme Private Health Care Cover with VHI Cycle to work scheme Employee Assistance Programme Referral Scheme Enhanced Maternity/Paternity Free Parking Skills: Account management logistics COMMUNICATIONS Benefits: Work From Home bonus 25 days AL pension

Key Account Manager - Home, Garden & DIY Sector Location: Ireland Employment Type: Full-time Reports To: Sales Director About the Role: An exciting opportunity for an experienced Key Account Manager to join a growing business in the Home, Garden & DIY sector. You'll manage key retail accounts across both in-store and online channels, drive growth, and deliver tailored solutions in collaboration with internal teams. Responsibilities: Act as the main contact for key retail clients Manage and grow accounts, delivering agreed plans Identify and secure new business opportunities Share market insights and trends Present new product developments to clients Maintain regular client engagement through quarterly meetings Collaborate with buying, design, and merchandising teams Achieve sales and margin targets Coordinate day-to-day operations to ensure excellent service Develop and deliver Joint Business Plans and promotional strategies Ensure clients have required marketing assets and stock levels Skills & Experience: Proven success in key account management Commercially minded with strong financial acumen Excellent communication and negotiation skills Strategic, creative, and proactive approach Strong collaboration and leadership abilities Customer-focused with relationship-building skills Organised, self-motivated, and results-driven Analytical and IT literate Full clean driver's licence Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: key account FMCG DIY Hardware. Homeware sales Benefits: Car bonus expenses

The Senior Account Manager is a key role responsible for driving business growth and managing critical accounts across Europe, reporting directly to the Regional Director. This position combines strategic business development, relationship management, and hands-on account oversight. The role focuses on achieving sales targets, expanding market share, and ensuring customer retention through tailored solutions. TheSenior Account Managerwill: Lead major account relationships, primarily in Ireland, with frequent travel across the UK and Europe. Identify new business opportunities through market analysis and industry intelligence. Collaborate with the European leadership team to align sales strategies with regional objectives. Mentor junior account managers and contribute to modernising and expanding the companys European operations. Key Responsibilities Manage and grow relationships with top accounts in Ireland, ensuring satisfaction, retention, and revenue growth. Develop and implement sales strategies to achieve targets and expand market share. Conduct market research to identify emerging opportunities, trends, and competitive threats. Act as a trusted advisor, delivering tailored solutions to meet client needs. Prepare detailed sales reports and forecasts, using data to guide decision-making. Negotiate contracts to secure favourable terms while maintaining client satisfaction. Ensure compliance with relevant legislation and company policies. Build partnerships with suppliers and industry stakeholders to support business objectives. Monitor account performance and implement corrective actions where needed. Gather and analyse customer feedback to improve service and product offerings. Qualifications & Experience Education: Degree/MSc/MBA (preferred in Polymer Science, Engineering, or related fields). Experience: 10+ years in account management, business development, or similar roles in the polymer, chemical, or manufacturing industries. Proven track record in managing large, high-value accounts (OEMs, moulders) with multi-million-euro contracts. Experience in budgeting, forecasting, and sales strategy at a regional or global level. Skills & Competencies Customer-focused with strong relationship management skills. Results-driven, with a track record of delivering against targets. Strong negotiation, influencing, and collaboration abilities. Innovative thinker with business acumen. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication skills (written, verbal, and listening). Proficiency in English and digital tools (Salesforce, Tableau, SAP); openness to emerging tech (AI, analytics). #LI-RH1 Skills: Sales "business development" consultative Benefits: Paid Holidays Bonus Commission

Overview Sales Account Manager - D365 Business Central at Storm Technology Ltd. We’re seeking an experienced Account Manager with strong ERP expertise to lead client relationships within our Dynamics 365 Business Central (D365 BC) practice. This role requires someone who can nurture long-term partnerships with senior Finance stakeholders while also spotting and converting opportunities to expand our services across existing and new clients. Permanent | Reports to Chief Commercial Officer About Storm Technology Storm Technology is a Microsoft Solutions Partner with 30+ years’ experience helping businesses unlock the full potential of digital technology. In 2024, Storm was acquired by Littlefish — an award-winning IT and cybersecurity provider based in the UK. The acquisition strengthens our service portfolio across Ireland and the UK, creating new opportunities for growth and client delivery. It’s an exciting time to join our journey. What You’ll Do Build and execute strategic sales plans to achieve targets Identify, qualify and close D365 BC opportunities across industries Lead meetings and develop trusted relationships with CFOs, Finance Directors & Controllers Collaborate closely with Pre-Sales, Practice Leadership & Marketing Develop Storm’s value proposition and represent us at industry events Stay current on Microsoft D365 BC updates to advise clients effectively What You’ll Bring Proven success in Finance ERP solution sales A finance background (much preferred) OR a strong commercial ERP/finance domain expertise with the ability to confidently engage senior Finance leaders Experience managing complex sales cycles from lead to close Track record of exceeding OTE in a consultative sales environment Excellent communication, presentation & relationship-building skills Familiarity with the Irish Microsoft ecosystem a plus #J-18808-Ljbffr

Digital Sales Account Manager This role has been designed as onsite with an expectation that you will primarily work from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Digital Sales Account Manager This role has been designed as onsite with an expectation that you will primarily work from an HPE office. We’re building a brand-new Digital Sales Hub in Leixlip, Dublin – and we’re looking for ambitious, curious, and driven sales professionals to help us shape its future. Experience and Role Definition Manages virtually (by phone, electronically or social media) a set of assigned or acquired accounts. Builds, maintains and forecasts sales pipeline, creates and develops account plans. Works closely with outside sales, channel partners and/or end customers to move sales opportunities to closure. May generate and qualify leads to create new sales opportunities. Sets and executes sales strategy for assigned portion of account, territory or industry vertical. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Responsibilities Sells moderately complex solutions, products and services for a portion or set of assigned accounts based on defined account strategies and plans; may partner with field sales or sell independently Creates account plan for a portion or a set of assigned accounts that are of medium to high complexity Generates, qualifies and reviews new leads to drive sales opportunities to closure; may work with partners/ outside sales to ensure a smooth sales transaction Understands client requirements and competitively positions company solutions to meet the needs to drive retention strategy Builds targeted sales pipeline and forecasts data driven sales activities Education and Experience Required Bachelor Degree or equivalent in any field (preferably IT/ Sales) 3-5 years of relevant work experience or equivalent Knowledge and Skills Proficient account management, acquisition, retention and development skills Proficient understanding of the company’s portfolios of products and services Proficient knowledge of IT and/or industry solutions, products and services to solve business challenges Proficient communication and negotiation skills Able to collaborate within a team and may lead a sub-team Depending on role, may require hunter approach or strategic farmer or relationship selling approach Proficient knowledge in a Customer Relationship Management system or Salesforce system which allows businesses to manage business relationships and the data and information associated with them Additional Skills Accountability Active Learning Active Listening Assertiveness Building Rapport Buyer Personas Coaching Complex Sales Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Interactions Design Thinking Empathy Financial Acumen Follow-Through Growth Mindset Identifying Sales Opportunities Industry Knowledge Long Term Planning Managing Ambiguity What We Can Offer You Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let’s Stay Connected Follow HPE Careers on social media for updates on people, culture and tech at HPE. Job Details Job: Sales Job Level: Intermediate EEO Statement HPE is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records. #J-18808-Ljbffr