Service Advisor North Circular Road (Relocating to Dublin 11) Our client, a well-established and growing automotive business, is seeking a professional, customer-focused Service Advisor to join their team during an exciting period of transformation and growth. Initially based at North Circular Road, the business will relocate to a new flagship facility in Dublin 11. This is an excellent opportunity for someone who enjoys building customer relationships, thrives in a fast-paced environment, and takes pride in delivering a first-class customer experience. Reporting to the Service Manager, you will play a key role in ensuring a smooth connection between customers, workshop operations, and aftersales support. The Role As Service Advisor, you will be the main point of contact for customers throughout their service journey, ensuring excellent communication, efficient scheduling, and a high standard of care from booking through to vehicle collection. Key Responsibilities Deliver an outstanding customer experience by building trust and long-term customer relationships Act as the key liaison between customers, Service Manager, Workshop, Parts, and Warranty teams Advise customers on servicing, repairs, timelines, costs, and additional work required Monitor vehicle progress in the workshop and provide proactive updates throughout the day Obtain customer authorisation for any additional repairs or recommended work Manage workshop bookings and scheduling via phone, email, and walk-in enquiries Welcome customers on arrival and accurately document service or repair requirements Ensure vehicles are ready for collection on time and explain completed work clearly Maintain brand standards across all customer communication and documentation Support the efficient day-to-day running of the aftersales department during relocation and growth The Person The ideal candidate will have previous experience in a Service Advisor or similar customer-facing role within the motor industry and will bring a professional, solutions-focused approach. Essential Skills & Experience Previous experience as a Service Advisor or similar role in the motor trade Excellent customer service and relationship-building skills Strong communication and interpersonal abilities Ability to explain technical information clearly and confidently Strong organisational skills with the ability to manage multiple priorities Good problem-solving skills and calmness under pressure High attention to detail and administrative accuracy Strong IT / PC skills and ability to learn new systems quickly Team-focused with a collaborative working style Flexible and adaptable approach to work Full, valid drivers licence Whats on Offer Competitive salary with performance-related incentives - €41.5k pa with OTE @ €50k Career progression and professional development opportunities Supportive, inclusive, and team-focused working environment Staff discounts and car purchase scheme 22 days annual leave, increasing to 25 days after 5 years service Sick pay scheme Onsite parking PRSA company contributions Health & wellbeing supports including: Employee Assistance Programme Flu vaccines Eye tests Cycle to Work scheme Apply Now If you are passionate about customer service and want to build your career with a progressive and growing automotive employer, we would love to hear from you. or 9121894 Skills: motor sector experience admin customer focused Benefits: pension buy extra holidays great team great staff discounts