Role Title Senior Network Engineer Business Area Service & Operations About This Role Due to the continued expansion of eir business, we are now seeking to recruit an experienced Senior Network Engineer who will become an integral part of our Managed Services Team, working in an evolving and exciting multi-customer, multi-technology IT environment. Expectations From The Role Work as part of a growing Managed Services team with procedures based on the ITIL Framework and governed by ISO 20000 Collaborate with technical experts and business managers to support, design, and optimise client network solutions Investigate and diagnose complex network faults — identify failing components, confirm impact, and determine contributing events Drive resolution and recovery activities, ensuring minimal impact to customer environments Act as the senior network escalation point for other ICT support teams Coordinate with other ICT teams and third parties (ISPs, vendors, integrators) when required Configure, support, and optimise switching, routing, firewall, and wireless solutions across Cisco, Meraki, Aruba, Palo Alto, and Fortigate technologies Manage VPN services including site-to-site, client VPN, and SD-WAN configurations Implement and maintain firewall rules, security policies, and network access controls Perform structured patching and ensure accurate documentation, diagrams, and knowledge management content Assess proposed network changes, highlight potential impacts, and contribute to governance within the change management process Participate in the On-Call Support rota as part of a senior escalation team Requirements For A Successful Application 5+ years’ experience working as a Network Engineer in an Enterprise or Managed Services environment Expertise in Switching technologies (Cisco, Meraki, Aruba) Strong Routing experience on Cisco routers (BGP, OSPF, EIGRP advantageous) Hands-on experience with firewall technologies: Cisco ASA/Firepower, Meraki MX, Palo Alto, and Fortigate Strong understanding of VPN technologies (IPsec, SSL-VPN, Remote Access, SD-WAN) Experience with enterprise access points and wireless networks Ability to troubleshoot and identify complex network issues across multi-vendor environments Excellent communication skills and confidence in managing expectations of senior technical staff and senior management ITIL knowledge and experience The Successful Candidate Has a passion for networking technologies and enjoys diagnosing and resolving complex challenges Works effectively within teams and collaborates with a wide range of stakeholders Provides technical leadership and mentorship to colleagues Shows strong determination in resolving major incidents and completing projects successfully Is confident in handling high severity network incidents and contributing to timely resolution Is customer-focused, deadline-driven, and capable of delivering results within SLA-based environments Holds certifications in Cisco, Meraki, Palo Alto, Fortinet, or Aruba technologies (preferred) Others We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. #J-18808-Ljbffr
A telecommunications company in Dublin is seeking an experienced Senior Network Engineer to join their Managed Services Team. This role requires over 5 years of experience in network engineering, primarily with Cisco and other technologies. Responsibilities include troubleshooting complex issues, configuring network solutions, and ensuring service efficacy in a multi-technology environment. The ideal candidate will be skilled in VPN and firewall management and possess strong communication skills. The company promotes a supportive workplace culture. #J-18808-Ljbffr
A leading telecommunications company in Tallaght is seeking a Retail Store Manager to lead a passionate team and enhance customer satisfaction. The successful candidate will manage daily operations, set sales targets, and foster a high-performance culture. A strong background in retail, along with excellent communication skills and a passion for mobile technology, are essential. This role offers a competitive salary and commission structure, alongside numerous employee benefits including wellness programs and generous leave policies. #J-18808-Ljbffr
About This Role Eir’s purpose is to connect for a better Ireland. Our performance ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future. The role of Human Resources is to ensure we have the right leadership and culture along with the right skills and capabilities to brilliantly execute the business strategy, to bring our purpose to life and to deliver eir’s performance ambition. Why This Role The Head of Reward and Benefits will be a strategic partner to the business, shaping the Reward strategy to drive performance through a dynamic and future focused Reward and Benefits proposition, benchmarked externally to ensure we are leading the way in everything we do. The role holder will ensure that our reward and total compensation offering enhances eir’s Employee Value Proposition and Employer Brand, driving business performance by ensuring we attract, motivate, reward and retain the best talent. Dimensions This Senior Leadership role sits on the HRLT and is a member of eir’s extended leadership team. The role holder is accountable for leadership of the Reward function and has people management accountability for the Reward, Benefits and in-house Payroll team. The role is a strategic partner to eir’s senior leadership team, managers and employee representatives, building trust and buy-in through strong leadership, exceptional communication and engagement and outstanding execution across all our Reward, Benefits and Payroll processes, approx. 3,000 employees across the Island of Ireland. Expectations From The Role Lead and deliver Group-wide Reward, Compensation and Benefits strategy and execution across the Island of Ireland, ensuring at all times that eir’s total reward offering fully aligns to the Business and HR Strategy, and supports eir’s values, culture and behaviours. Lead and manage eir’s in-house payroll operations across the Island of Ireland, ensuring accurate, timely and compliant payroll operations with robust governance, strong controls and audit readiness. Lead the design and execution of eir’s total reward proposition including compensation and benefits, long and short-term incentives, commission and recognition programmes. Own the end-to-end strategy, design, vendor partnerships and financial oversight of employee benefits programmes. Lead pension administration including scheme governance, vendor/administrator relationships, regulatory compliance and financial oversight. Manage Executive reward programmes, including long-term incentive plans. Implement and deliver retention programmes for critical and top talent, ensuring alignment with business performance outcomes. Ensure a clear link between reward and retention and motivation of top talent, ensuring eir’s reward and recognition programmes support a high-performance culture, reinforce eir’s values and behaviours and enhance employee engagement. Deliver exceptional employee engagement ensuring full understanding of the total reward proposition. Embed a strong governance culture, with compliance built in by design across all reward processes, systems and frameworks ensuring compliance with financial, legal and regulatory requirements. The role holder has full accountability for ensuring strong governance and oversight, financial controls and compliance is at the heart in everything we do. Lead the design and implementation of eir’s reward framework, building a transparent reward framework and job architecture to ensure pay transparency, consistency, internal equity and external competitiveness. Implement pay benchmarking, job evaluation and market positioning frameworks. Lead continuous improvement programmes, focused on simplification and harmonisation to improve the efficiency and effectiveness of the HR function. Partner effectively with key stakeholders to drive transformation, automation, simplification and data-led decision-making across reward, benefits and payroll processes. Act as a trusted senior advisor to the HR Leadership Team, Senior Management team and Senior Leaders on Reward, Benefits and payroll matters, providing insight, challenge and expert judgement. Provides regular reporting, insight and analysis to CFO and CPO on budgeting, modelling, forecasting, and cost tracking, providing recommendations on pay and benefits trends, risks and opportunities. Maintain and update reward policies, ensuring clarity, accessibility, and compliance with legal requirements. Requirements For A Successful Application Proven senior leadership experience in a senior leadership role, leading the end-to-end Reward, Compensation and Benefits agenda including Payroll and Benefits operations. Strong track record of leading large-scale reward and benefits transformation, including implementation of legislative changes. Deep expertise in leading all aspects of reward and benefits including, Executive Reward, long-term incentives, pay transparency and reward administration, compliance and governance. Commercially astute with the ability to balance performance, cost, risk and employee experience. Highly credible influencer at all levels including Executive and Senior leadership level. Highly numerate, with strong data and analytics capability. Top Leadership Characteristics for Success Consistently delivers results in a fast-paced, complex environment. Deep accountability and ownership for outcomes. Creates clarity and alignment, capable of balancing strategy and execution Models eir’s values and behaviours and sets the standard for leadership excellence. #J-18808-Ljbffr
Role Title Retail Sales Consultant – Full Time – Blanchardstown Business Area Blanchardstown 164 & 255 About This Role As a Retail Sales Consultant at eir, you will be a face of our brand—engaging with customers to understand their needs and providing tailored broadband and mobile solutions that exceed expectations. In this dynamic retail role, every interaction is an opportunity to represent eir’s values, grow our customer base, and contribute to the success of your store. Enjoy earning a monthly salary along with additional earnings from our attractive commission structure. If you’re a people person with a passion for tech and a drive to hit targets, we’d love to hear from you. Why This Role This is more than just a retail job—it’s your chance to build a career in an exciting and fast-paced industry. Key Responsibilities Deliver outstanding customer service. Work in a target-driven environment that rewards achievement. Be part of a team where your input is valued and your success is celebrated. Customer Engagement: Build rapport with customers, understand their needs, and recommend the most suitable mobile and broadband solutions. Sales Delivery: Consistently meet or exceed individual sales targets while contributing to the store’s overall performance. Customer Experience: Handle queries and issues efficiently, ensuring every customer leaves satisfied. Store Operations: Support daily administrative tasks, including stock control, data entry, and cash handling. Product & Policy Knowledge: Stay up-to-date with eir’s product offerings, promotions, and store policies to ensure accurate and compliant service delivery. Market Awareness: Keep informed of competitor offerings so you can provide customers with the most competitive and relevant information. Flexibility Flexibility is essential—you’ll be required to work evenings and weekends in line with store trading hours. Requirements Confidence in engaging with a variety of customers and understanding their needs. Clear, effective communication skills with a strong ability to explain products and services. A positive, target-driven mindset with a passion for providing great service. Interest in mobile phones, broadband, and emerging technologies. 1–2 years of experience in retail or sales is desirable, but relevant life experience will also be considered. A strong customer focus and a proactive attitude are key to success in this role. Benefits Earn your annual salary of €28,798+ Attractive commission structure! Continuous support, learning and opportunities for advancement. Enhanced earning potential through various staff incentives. Staff offer. Free eir Wellness Programme & Employee Assistance Programme. €500 Employee Referral Scheme. Discounted healthcare plan. Pension scheme contribution. 22 days annual leave. Generous family friendly policies, including fertility, pregnancy loss, menopause and others. Commitment to Diversity and Inclusion. Paid leave benefits incl. maternity and sick leave benefits. Tax saver tickets and bike to work scheme. Additional Information At eir, we’re all about building connections—whether that’s through our products or our people. Working here means being part of a team that’s passionate about customer experience and driven by results. If you're looking for a role where you can grow your career, develop your leadership skills, and make a real impact—this is the place for you. eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. #J-18808-Ljbffr
A leading telecommunications company is seeking a Retail Sales Consultant in Blanchardstown. This full-time role focuses on delivering outstanding customer service, understanding client needs, and providing tailored broadband and mobile solutions. The ideal candidate should have experience in retail or sales, effective communication skills, and a passion for technology. The position offers a salary of €28,798 plus commission, along with benefits including a wellness programme and annual leave. #J-18808-Ljbffr
A leading telecommunications provider is seeking an experienced L2 Deskside Engineer to join their Managed Services team in Dublin. This role involves providing on-site support to a large enterprise client. Key responsibilities include diagnosing and resolving user issues, managing incidents, and providing deskside assistance for Microsoft technologies. Candidates should have over 3 years’ IT support experience, including expertise in Active Directory and Microsoft Office 365. The company fosters a customer-centric support experience and values strong communication skills. #J-18808-Ljbffr
Role Title Title – L2 Deskside Engineer Business Unit Managed Services – eir business Location Customer Site (Dedicated Engagement) – on‑site requirement: 5 days per week in the Dublin‑based office Business Area Managed Services About This Role eirbusiness is seeking an experienced Level 2 Deskside Engineer to join our Managed Services team, working as part of a dedicated onsite support team for a large enterprise client within the Dedicated Customer team. The successful candidate will be expected to be familiar with and work day to day across a number of technologies including Microsoft Office 365, Microsoft Servers, Microsoft Exchange, Windows 11, Active Directory, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions. This frontline role provides deskside support with a focus on end‑user experience, ensuring successful and timely solutions. It is team‑based and supports broader service delivery. Expectations From The Role User Support & Incident Management Own, diagnose & resolve complex incidents and service requests as part of level 2 support across hardware, software, networking, and end‑user services. Receive, log, triage, and resolve user‑reported incidents and service requests via approved channels (ticketing system, email, phone). Perform advanced troubleshooting, root cause investigation & resolution for incidents & high‑impact issues. Provide deskside support; act as an escalation point by providing guidance & technical direction. Ensure all tickets are accurately documented, updated, and progressed in line with SLA commitments, keeping customer informed & updated. Liaise directly with third‑party vendors and internal resolver groups to drive resolution. Manage File Permissions and Access Rights. Configuration and Support of Mobile Devices. Providing support to users remotely and on‑site. Ensuring a positive user experience and maintaining a customer‑centric approach. End‑User Computing & Deskside Support Provide Level 2 deskside and remote support for Windows 10/11 environments and enterprise end‑user applications. Troubleshoot OS, driver, application, profile, and performance issues beyond standard SOPs. Manage and resolve complex device build, rebuild, and migration activities, including user data preservation. Take ownership of hardware lifecycle issues, fault diagnosis, warranty engagement, and vendor coordination. Support and troubleshoot docking, display, peripheral, and endpoint performance issues. Microsoft 365 & Identity Provide Level 2 support across Microsoft 365, Exchange Online, Entra ID (Azure AD), and Intune. Troubleshoot mail flow, profile issues, licensing anomalies, conditional access impacts, and identity‑related problems. Support group, mailbox, and access‑related issues beyond basic user admin tasks. Assist with SOP refinement and identify opportunities for improved automation or standardization. Escalate tenant‑level or security‑impacting issues appropriately with full diagnostic context. Mobile & Endpoint Support Provide Level 2 support for Intune‑managed devices, including enrollment failures, compliance issues, and policy conflicts. Troubleshoot mobile application, security, and connectivity issues beyond basic setup. Knowledge & Customer Experience Create, enhance, and maintain Level 2 technical knowledge articles and troubleshooting guides. Identify repeat issues and contribute to problem records, known error documentation, and service improvement actions. Actively promote a high‑quality, customer‑centric support experience, particularly during high‑impact incidents. Requirements For A Successful Application 3+ years’ experience in an IT support role, with proven exposure to Level 2 support in an enterprise or managed services environment. Experience with Active Directory, Microsoft Exchange, MS Office – Level 2 support. Office 365 and virtualization experience advantageous. Customer services, call handling. Technical Skills (Level 2) Windows 10/11 troubleshooting and performance diagnostics. Microsoft 365 & Exchange Online (beyond basic admin). Entra ID / Active Directory troubleshooting. Microsoft Intune (policies, compliance, enrollment issues). Solid understanding of identity, MFA, SSO, and endpoint security concepts. Core Competencies Strong analytical and troubleshooting mindset. Ability to work independently and take ownership of complex issues. Clear communicator with the ability to explain technical issues to non‑technical users. Methodical, process‑driven, and comfortable working within ITIL‑aligned environments. Strong customer service & customer experience mindset with attention to detail. Ability to work under pressure and manage multiple tickets simultaneously. A passion for delivering successful outcomes, technical solutions & workarounds. Desirable Practical exposure to PowerShell (diagnostic / task automation). ITIL Foundation or equivalent operational awareness. Additional Skill Requirements Microsoft Specialist certification in Windows 10. A Microsoft MCP for client or server OS. Comptia A+. Comptia Net+. About Eir Our purpose is connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future. Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. #J-18808-Ljbffr
Retail Store Manager – Tallaght As a Retail Store Manager at eir, you will a face of our brand, leading a passionate team that drives customer satisfaction and sales success. In this role, you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store. Your primary focus will be ensuring that both new and existing customers receive personalized broadband and mobile solutions that suit their needs. You’ll play a vital role in maximising revenue and enhancing eir’s position in a competitive retail market. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure. Why This Role This is an exciting opportunity to lead a thriving store while contributing directly to the success of the eir brand. Responsibilities Manage the store’s daily operations and lead a motivated team. Set and achieve monthly sales targets to grow the business. Deliver exceptional service and provide tailored solutions to customers. Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations. Benefits Ongoing professional development and training opportunities. A supportive and dynamic work environment where growth is encouraged. The chance to make a real impact within one of Ireland's leading telecommunications companies. Enhanced earning potential through various staff incentives. Staff offer. Free eir Wellness Programme & Employee Assistance Programme. €500 Employee Referral Scheme. Discounted healthcare plan. Pension scheme contribution. 22 days annual leave. Generous family friendly policies, including fertility, pregnancy loss, menopause and others. Commitment to Diversity and Inclusion. Paid leave benefits incl. maternity and sick leave benefits. Tax saver tickets and bike to work scheme. Salary and Remuneration Monthly salary + competitive commission structure. Expectations From The Role Understanding Customer Needs: Engage with customers to identify their needs and offer tailored broadband and mobile solutions. Achieving Sales Targets: Lead by example to ensure individual and team sales targets are consistently met and exceeded. Customer Retention: Effectively manage customer queries, ensuring their issues are resolved promptly and efficiently to build long‑lasting loyalty. Operational Excellence: Oversee the daily operational aspects of the store, including stock control, cash management, and administrative duties. Policy and Procedure Implementation: Responsible for the adherence to eir's policies and procedures to provide the highest level of service and operational standards. Market Awareness: Stay current with industry trends and competitor offerings to provide customers with up‑to‑date and relevant information. Requirements For A Successful Application Knowledge, Skills and Abilities Strong communication skills with the ability to simplify complex products and services. Ability to engage customers confidently, offering tailored solutions and building trust. A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latest industry developments. Qualifications Relevant diploma or certification is a plus, but not essential. 2‑5 years of retail or customer‑facing experience preferred (life experience considered). Industry knowledge is an advantage but not essential; we provide ongoing training to ensure you’re up to speed. eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. #J-18808-Ljbffr
A leading telecommunications company in Dublin seeks a Head of Reward and Benefits to shape their reward strategy and enhance employee engagement. This senior leadership role involves leading the end-to-end reward processes, ensuring compliance and governance, and driving transformation in compensation offerings. Candidates should have proven senior leadership experience, a strong track record in rewards transformation, and expertise in executive rewards. The position aims to attract, motivate, and retain top talent while aligning reward systems with company values. #J-18808-Ljbffr
