Role Title: Self-Serve Manager Business Area: Strategic Delivery About This Role: We’re looking for a dynamic and data‑driven Self-Serve Manager to drive the development and adoption of digital self‑care tools across all customer touchpoints — including our mobile app, website, IVR, and chatbot. This is a key role in our transformation journey, focused on empowering customers to self‑serve, improving their experience, and reducing voice contact volumes. Reporting to: Director of Transformation & Operational Support Department: Customer Operations Why This Role: This is a mid‑level individual contributor role, working collaboratively across Customer Operations, CSB, Digital, and Technology teams to deliver impactful, customer‑centric solutions, focusing on areas such as Genesys self‑serve opportunities, Chatbots, Web Messenger, the eir support site and other opportunities across the eir portfolio. Strategy & Roadmap Research and develop a set of best practices for digital self‑serve solutions, ensuring continuous improvement and industry alignment. Define and maintain a cross‑channel self‑serve strategy aligned with business and operational goals. Develop and manage a prioritised roadmap for self‑care capabilities. Product & Experience Ownership Act as the business owner for all Customer Operations self‑serve tools, ensuring they are intuitive, effective, and aligned with customer needs. Cross‑Functional Collaboration Collaborate across Customer Operations, CSB, Digital, and Technology teams to design and enhance digital journeys and to deliver integrated self‑serve solutions. Influence prioritisation and secure alignment across teams. Adoption & Change Enablement Drive adoption and promotion of the full suite of self‑serve solutions by frontline operational staff through a range of activities, including targeted communications, training, and engagement. Support the development and deployment of internal and external content to promote self‑serve features. Performance & Continuous Improvement Define and track key metrics such as digital containment, call deflection, and feature adoption. Use data and customer feedback to identify opportunities for improvement and innovation. Success Measures Quantified reduction of voice contacts per annum and a commensurate increase in contained self‑service interactions. Quantified increased adoption and usage of self‑serve features across the eir support site, IVR, chatbots and other self‑serve tools. Improved digital NPS and customer satisfaction. Timely delivery of roadmap initiatives. Requirements For A Successful Application A self starter; curious about our customers, agents and business, always looking for better ways of supporting all. A team player, with excellent communication and stakeholder engagement skills. Experience in digital product, customer experience, or transformation roles. Strong understanding of telecom customer journeys and service operations. Proven ability to work cross‑functionally and influence without direct authority. Data‑driven mindset with experience using analytics tools (e.g., Power BI, Google Analytics), focused on using data to drive and prioritise initiatives and report on their success. Familiarity with agile ways of working. Desirable Experience with self‑service platforms (e.g., IVR, chatbots, mobile apps). Agile Product Owner or Scrum certification. Telecoms or digital‑first service industry experience. About Eir Our purpose is to connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future. Our values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. #J-18808-Ljbffr
eir Ireland is seeking a part-time Retail Sales Consultant in Wicklow, responsible for delivering excellent customer service, meeting sales targets, and supporting store operations. The ideal candidate will thrive in a busy environment, with a focus on technology and telecommunications. Offering a salary of €14.15 per hour plus commission, this role provides training, a supportive team environment, and opportunities for professional growth. Flexible scheduling, including evenings and weekends, is essential. #J-18808-Ljbffr
eir Ireland is looking for a dynamic Self-Serve Manager to enhance customer experience through digital self-service tools. This mid-level role will drive adoption across mobile apps, websites, and IVR. Responsibilities include collaboration with multiple teams to implement best practices and ensure the tools meet customer needs. Ideal candidates should possess a data-driven mindset, strong communication skills, and experience in digital product management. Join a transformative journey in improving customer satisfaction and self-service capabilities. #J-18808-Ljbffr
Retail Sales Consultant – Part Time – Wicklow As a Retail Sales Consultant at eir, you will be the face of our brand—engaging with customers to understand their needs and providing tailored broadband and mobile solutions that exceed expectations. In this dynamic retail role, every interaction is an opportunity to represent eir’s values, grow our customer base, and contribute to the success of your store. Enjoy earning a monthly salary along with additional earnings from our attractive commission structure. If you’re a people person with a passion for tech and a drive to hit targets, we’d love to hear from you. This is more than just a retail job—it’s your chance to build a career in an exciting and fast-paced industry. As a Retail Sales Consultant , you’ll: Deliver outstanding customer service. Work in a target-driven environment that rewards achievement. Be part of a team where your input is valued and your success is celebrated. This role is ideal for someone who thrives in a busy setting and enjoys sales and working with people. You'll receive full training, so even if you’re new to telecoms, you’ll be set up for success. Benefits Earn €14.15 per hour + attractive commission structure! Continuous support, learning and opportunities for advancement. Enhanced earning potential through various staff incentives. Staff offer. Free eir Wellness Programme & Employee Assistance Programme. €500 Employee Referral Scheme. Discounted healthcare plan. Pension scheme contribution. Generous family friendly policies, including fertility, pregnancy loss, menopause and others. Commitment to Diversity and Inclusion. Paid leave benefits incl. maternity and sick leave benefits. Tax saver tickets and bike to work scheme. Expectations From The Role Customer Engagement: Build rapport with customers, understand their needs, and recommend the most suitable mobile and broadband solutions. Sales Delivery: Consistently meet or exceed individual sales targets while contributing to the store’s overall performance. Customer Experience: Handle queries and issues efficiently, ensuring every customer leaves satisfied. Store Operations: Support daily administrative tasks, including stock control, data entry, and cash handling. Product and Policy Knowledge: Stay up-to-date with eir’s product offerings, promotions, and store policies to ensure accurate and compliant service delivery. Market Awareness: Keep informed of competitor offerings so you can provide customers with the most competitive and relevant information. Flexibility is essential—you’ll be required to work evenings and weekends in line with store trading hours. Requirements Knowledge, Skills And Abilities Confidence in engaging with a variety of customers and understanding their needs. Clear, effective communication skills with a strong ability to explain products and services. A positive, target-driven mind-set with a passion for providing great service. Interest in mobile phones, broadband, and emerging technologies. Qualifications 1–2 years of experience in retail or sales is desirable, but relevant life experience will also be considered. A strong customer focus and a proactive attitude are key to success in this role. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. #J-18808-Ljbffr
Retail Assistant Store Manager - O'Connell Street, Limerick Business Area: 01 About This Role As a Retail Assistant Store Manager at eir, you will play a vital role in supporting the Store Manager with the day-to-day operations of the store. You’ll help lead a dedicated team of Retail Consultants, ensuring exceptional customer service while driving performance and operational excellence. This is a fantastic opportunity to develop your leadership skills in a dynamic environment, contributing directly to the success of the store and the satisfaction of eir customers. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure. Why This Role In this role, you’ll be more than just a second-in-command—you’ll be a key driver of the store’s success. Key Responsibilities with Store Manager Leading and motivating the team. Ensuring the store hits sales and performance targets. Delivering an exceptional in-store customer experience. To succeed, you’ll need a minimum of two years' experience in a customer-facing or retail environment, with a proven ability to hit targets and provide outstanding service. Strong communication, leadership potential, and a genuine passion for helping people find the right solutions are essential. You’ll also need flexibility to work evenings and weekends as part of our trading hours. Benefits Ongoing training and professional development to grow your leadership skills. A chance to step into a leadership position with a clear path for progression within eir. A supportive, fast-paced work environment where your contributions make a difference. Enhanced earning potential through various staff incentives. Staff offer. 22 days annual leave. Free eir Wellness Programme & Employee Assistance Programme. 500 Employee Referral Scheme. Discounted healthcare plan. Pension scheme contribution. Generous family-friendly policies, including fertility, pregnancy loss, menopause and others. Commitment to Diversity and Inclusion. Paid leave benefits incl. maternity and sick leave benefits. Tax saver tickets and bike to work scheme. Salary and Remuneration Monthly salary + competitive commission structure. Expectations From The Role Customer Engagement: Connect with customers to understand their mobile and broadband needs, offering tailored solutions that best suit them. Sales Support: Drive both individual and team sales performance, ensuring consistent achievement of store goals. Customer Retention: Handle customer concerns promptly and professionally to enhance satisfaction and build loyalty. Team Leadership: Assist the Store Manager in leading, coaching, and motivating the team to deliver exceptional results. Operational Support: Oversee stock control, cash handling, and general administration to ensure smooth store operations. Policy Compliance: Stay updated on company policies and responsible for ensuring these are followed consistently. Product Knowledge: Maintain up-to-date knowledge of eir’s product range, current promotions, and industry trends to support both customers and team members. Requirements for a Successful Application Knowledge, Skills and Abilities Strong interpersonal and communication skills with the ability to build rapport and trust. Confidence in explaining products and services in a clear, simple, and engaging way. A passion for technology and the telecommunications industry. Natural leadership qualities with the ability to inspire and guide a team. Qualifications A relevant diploma or certification is desirable but not required. 2-3 years of experience in a retail or customer-facing environment is preferred. Prior leadership or supervisory experience is a bonus but not essential. No prior telecoms experience required – we provide all the training you’ll need to succeed. Equal Opportunity Statement We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. #J-18808-Ljbffr
eir Ireland is seeking a Retail Assistant Store Manager for its store on O'Connell Street, Limerick. The role involves supporting the Store Manager in daily operations, leading a team of Retail Consultants, and ensuring exceptional customer service while meeting sales targets. Candidates should have at least two years of retail experience, strong leadership skills, and a passion for the telecommunications industry. The position comes with a competitive salary, commission structure, and numerous employee benefits including training and a wellness program. #J-18808-Ljbffr
A telecommunications provider in Sligo is seeking a Retail Sales Consultant to engage customers and offer tailored mobile and broadband solutions. The successful candidate should possess strong customer engagement skills and a passion for technology. You will work in a target-driven environment and be rewarded with a base salary of €14.15 per hour along with commission. Flexibility for evenings and weekends is required, along with 1-2 years of retail or sales experience. #J-18808-Ljbffr
Role Title Retail Sales Consultant – Part Time – Sligo Business Area Direct Retail About This Role As a Retail Sales Consultant at eir, you will be a face of our brand—engaging with customers to understand their needs and providing tailored broadband and mobile solutions that exceed expectations. In this dynamic retail role, every interaction is an opportunity to represent eir’s values, grow our customer base, and contribute to the success of your store. Enjoy earning a monthly salary along with additional earnings from our attractive commission structure. If you’re a people person with a passion for tech and a drive to hit targets, we’d love to hear from you. Why This Role This is more than just a retail job—it’s your chance to build a career in an exciting and fast-paced industry. Responsibilities Deliver outstanding customer service. Work in a target-driven environment that rewards achievement. Be part of a team where your input is valued and your success is celebrated. Expectations From The Role Customer Engagement: Build rapport with customers, understand their needs, and recommend the most suitable mobile and broadband solutions. Sales Delivery: Consistently meet or exceed individual sales targets while contributing to the store’s overall performance. Customer Experience: Handle queries and issues efficiently, ensuring every customer leaves satisfied. Store Operations: Support daily administrative tasks, including stock control, data entry, and cash handling. Product and Policy Knowledge: Stay up-to-date with eir’s product offerings, promotions, and store policies to ensure accurate and compliant service delivery. Market Awareness: Keep informed of competitor offerings so you can provide customers with the most competitive and relevant information. Flexibility is essential—you’ll be required to work evenings and weekends in line with store trading hours. Requirements Knowledge, Skills And Abilities Confidence in engaging with a variety of customers and understanding their needs. Clear, effective communication skills with a strong ability to explain products and services. A positive, target-driven mind-set with a passion for providing great service. Interest in mobile phones, broadband, and emerging technologies. Qualifications 1–2 years of experience in retail or sales is desirable, but relevant life experience will also be considered. A strong customer focus and a proactive attitude are key to success in this role. Benefits Earn €14.15 per hour + attractive commission structure. Continuous support, learning and opportunities for advancement. Enhanced earning potential through various staff incentives. Staff offer. Free eir Wellness Programme & Employee Assistance Programme. €500 Employee Referral Scheme. Discounted healthcare plan. Pension scheme contribution. Generous family friendly policies, including fertility, pregnancy loss, menopause and others. Commitment to Diversity and Inclusion. Paid leave benefits incl. maternity and sick leave benefits. Tax saver tickets and bike to work scheme. Equal Opportunity Statement We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. #J-18808-Ljbffr
eir Ireland is seeking a Retail Sales Consultant in Cork to engage with customers and provide tailored mobile and broadband solutions. You'll be the face of the brand, with responsibilities including delivering excellent customer service, achieving sales targets, and managing store operations. This part-time role offers a competitive hourly wage of €14.15 plus commission. Join a dynamic retail team that values your input and supports your career growth with ample training and development opportunities. #J-18808-Ljbffr
eir Ireland is seeking a Part Time Retail Sales Consultant in Clonmel, Tipperary. This role offers the opportunity to engage with customers and provide tailored mobile and broadband solutions, meeting sales targets in a busy retail environment. Ideal candidates will have a passion for customer service, effective communication skills, and experience in sales or retail. Benefits include an attractive commission structure, training, and various employee wellness programs. Join eir to build a career in telecoms while being part of a supportive team. #J-18808-Ljbffr
