The Staff IT Compliance Analyst plays a critical role in ensuring that the Manufacturing IT group operates in full compliance with regulatory requirements, industry standards, and Regeneron's internal quality procedures. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. This role also oversees the preparation and management of internal and external audits to maintain a state of inspection readiness. As a Staff IT Compliance Analyst, a typical day might include the following: Providing expert guidance and analysis to the Manufacturing IT team on regulatory compliance, quality assurance, and inspection readiness, while managing internal programs to ensure audit preparedness. Evaluating, developing, and refining Manufacturing IT policies, standard operating procedures (SOPs), and practices to align with regulatory requirements, corporate quality standards, and industry best practices. Representing and supporting Manufacturing IT subject matter experts (SMEs) during internal and external audits, while leading the development and execution of responses to audit findings. Establishing, maintaining, and improving metrics to monitor IT compliance, inspection readiness, and audit outcomes, and effectively communicating these findings to stakeholders. Collaborating with global sites to ensure deployed systems comply with business needs, regulatory expectations, and data integrity requirements, while promoting a culture of quality and continuous improvement. Monitoring industry trends in audit observations and regulatory changes, identifying potential compliance gaps, and implementing timely corrective or preventive actions. Supporting IT quality processes, including managing IT deviations, change controls, and the creation or revision of IT quality documents, while demonstrating flexibility and cross-functional expertise. This role may be for you if you have: A deep understanding of GxP regulations (e.g., FDA 21 CFR Part 11, EU Annex 11) and expertise in IT system validation and qualification processes. Proven ability to apply quality assurance principles to IT compliance activities, ensuring systems and processes meet both regulatory and corporate quality standards. Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving compliance risks. Excellent communication and collaboration skills to work effectively across global teams and interact with regulatory inspectors or auditors. In order to be considered for this position, you must hold a BS/BA in Information Technology or related field required along with Principal IT Compliance Analyst: 8 years of relevant experience. Staff IT Compliance Analyst: 10 years of relevant experience. May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role. Quality Assurance (QA) experience strongly desired. Experience in the pharmaceutical or biotechnology industry preferred. Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit For other countries' specific benefits, please speak to your recruiter. Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron's roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron's on-site policy and expectations for your role and your location. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U. positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. xsokbrc Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc. TPBN1_IJ

An exciting opportunity for aRetail Merchandising Analyst to join an airline catering & retail company based in theAirport Logistics Park, St. Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Margrets. Benefits: Free on-site parking Free meals VHI Pension Bike to work scheme dnata Catering & Retail Ireland is one of the leading providers of inflight services to the worlds airline customers. We offer a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across all of the Irish airports. Were looking for a highly analytical, commercially mindedRetail Merchandising Analyst to join our growing Retail team supporting dnata and Aer Lingus. The sucessful candiate will turn data into decisions, shaping product ranges, optimising in-flight retail performance, and driving commercial outcomes across buying, supply chain, and operations. The Retail Merchandising Analyst will be at the centre of our retail ecosystem, producing reporting, forecasting demand, designing bar layouts, and delivering insights that directly influence trading performance. The Role Build and maintain sales, stock, and range plans in partnership with Buying and Procurement teams. Forecast sales, trading performance, and profitability across assigned product categories. Develop budgets, sales forecasts, and new range proposals with Supply Chain. Manage the full product lifecycle from planning to exit ensuring stakeholders are aligned. Create and optimise in-flight retail planograms, focusing on sales, waste, space, weight, and balance. Monitor weekly performance (load vs sold) and adjust loading plans to maximise sales. Lead bar design and packing instruction processes, ensuring accuracy and operational readiness. Support promotional planning, pricing, and deal structures to achieve sales and margin targets. Deliver ad-hoc analysis, insights, and business cases for new initiatives and retail trials. Build visually engaging dashboards in Power BI for non-technical audiences. Query, manipulate, and restructure large datasets to meet business needs. Collaborate with IT, data owners, and technical teams to ensure retail data requirements are met. Provide weekly/monthly performance summaries to leadership teams. The Requirments Strong commercial mindset with experience building and trading retail ranges. Background in merchandising or demand planning ideally within FMCG, apparel, or multi-channel retail. Experience with range assortment planning, forecasting tools, and WSSI. Proven ability to work cross-functionally with supply chain, marketing, IT, and suppliers. Advanced Excel skills (pivot tables, vlookups, sumifs, complex formulas). Ability to negotiate, influence, and manage supplier relationships. Exceptional attention to detail, accuracy, and a methodical approach. xsokbrc Comfortable working under pressure and meeting tight deadlines. Be willing to undergo 5 year background check and garda vetting TPBN1_IJ

Investments Analyst Location: South Dublin | Hybrid (2 days onsite) Package: Competitive base plus bonus, pension, healthcare, study support Our client, a well-established and regulated financial services organisation, is seeking to hire an Investments Analyst to join a high-performing team. To be considered for an interview, please make sure your application is full in line with the job specs as found below. This is a broad role offering exposure across investment analysis, financial reporting and stakeholder engagement, with regular interaction with senior leadership. It would suit someone looking to build on a strong foundation in finance and develop into a more commercially focused position. Your Role Support the delivery of investment reporting, including performance analysis, risk metrics and market insights Assist with monitoring external investment managers, including performance tracking and periodic reviews Contribute to asset allocation analysis and support ongoing review of investment strategy Prepare reporting materials for senior stakeholders, including management and board-level packs Assist with financial modelling and analysis to support planning, forecasting and strategic decision-making Support the production of regular management information, including variance analysis and commentary Contribute to budgeting and forecasting processes, working closely with business stakeholders Assist in maintaining a strong control environment across reporting and financial processes Support audit, compliance and regulatory requirements as required Work closely with internal teams to improve reporting processes and drive efficiencies Assist with preparation of presentations and materials for key stakeholder engagements Monitor market developments and provide insight on relevant trends Your Skills Experience in a finance, accounting or financial services environment Qualified ACA, ACCA, CIMA, CFA or currently studying Strong analytical skills with the ability to interpret and present financial data clearly Excellent attention to detail and ability to manage multiple priorities Strong communication skills and ability to engage with stakeholders across the business Proficient in Excel, with experience working with large datasets Should this position be of interest, please forward your CV to Aoife Davis in Abrivia Recruitment. xsokbrc All applications will remain in strict confidence. Skills: aca acca cima cpa cfa TLNT1_IJ

Business Analyst Cognizant, a fortune 200 company, is searching for a Business Analyst. Take the next step in your career now, scroll down to read the full role description and make your application. An ideal Business Analyst candidate will have a strong interest in Data Analytics, searching for meaningful Data Driven insights and formulating into actions. You will be supporting a global teams of linguists who are on the forefront of exciting AI (Artificial Intelligence) technology - AI Testing, Prompt Engineering, and related We are looking for a professional with strong Data Extraction and dashboard development experience with ad-hoc data explorations and Insights generation Role and responsibilities. Develop crisp intuitive dashboards that provide relevant information based on the metric definitions Enhance existing features as well as performance-tuning and optimization Make required SQL transformations Do required statistical analysis in SQL and related platforms Ensure timely and accurate data is available in dashboards Organize and "wrangle" large datasets so that you can get actionable insights from them. This may include finding innovative ways to combine fields of data that don't naturally mesh together. Ability to influence technical discussions and provide technical leadership Create meaningful data visualizations that communicate your findings and relate them back to how your insights create business impact Key Qualifications SQL /Querying skills AI LLM hands on knowledge and practice Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Microsoft Excel, Google Sheets, Google PLX, Looker etc High comfort in working with Google Workplace/G Suite Understanding of applied statistical terminologies Communicate the understanding to Business audience in the most effective manner Change Management Javascript & Chrome Extension knowledge desirable #LI-AD1 To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process, click the Apply button below to Login/Register. TPBN1_IJ

Client Services /Loan Servicing Analyst 6 months Dublin Day to day oversight of the assigned Collateralised Loan Obligations ("CLOs") and /or loan portfolios to ensure high Client Experience Levels Transaction Management: You could be just the right applicant for this job Read all associated information and make sure to apply. - Cash & Trade (Loans, Bonds etc) Management Oversight - ability to engage with Clients to ensure timely execution, Report Review and preparation on CLO and or loan Portfolio's Performance, Monitoring of Service Level Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams Participate in Client Meetings, ensure minutes, and follow up items are closed out Develop strong working relationships with Front Office Relationship Managers Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution Employee Development: Key role in training of support team on Client and deal specific requirements Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. xsokbrc This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns Experience Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent) Strong Client Management Experience and Ability to review deal governing documents Experience in Loans (syndicated, bi-lateral, real estate) very desirable Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices. To proactively monitor and manage the activities performed within our business partners outside of Ireland Effective interpersonal, oral and written communication skills Excellent analytical, organisational and time management skills with the ability to meet tight deadlines Problem solving skills, judgement, and experience to analyze information Proficiency in using Microsoft packages particularly Excel Skills: Client Services Loans (syndicated bi-lateral real estate) review deal governing documents TPBN1_IJ

Company description: TIRLN LIMITED Job description: SAP Procure to Pay Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. - Senior Analyst Hybrid working Tirln Tirln, currently partnering with a 3rd party service provider for the provision of IT services,is about to embark on a significant IT transformation programme to stand up its own IT capability.? Theinitialfocus will be on enabling projects and will involve close collaboration with our partner. This will requirea number ofnew and exciting roles to join the TirlnIT team, working in a?dynamic?& collaborative environment. ? Tirln, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirln owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of circa €3 billion, and circa 2,000 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile Reporting to the Supply Chain & ManufacturingCoEManager, we are seeking an experiencedSAPProcure to Pay (P2P)SeniorAnalystto join ourorganisation. This key role willbe responsible foroverseeing and optimisingour SAP procurement and SAP Ariba systemsto support and enhance our end-to-endpurchasing processesandcapabilitiesacross the organisation. The role will work in close partnership with theInformation Technology team,Tirlanbusiness stakeholders across the organisationto ensure thatsupply chaininfrastructuresupports businessobjectivesandcomplies withrelevant regulations. TheSupply Chain & Manufacturingfunctionsresponsibilitiesspan80 locations including manufacturing facilities,offices, retail locations,data centres,cloudservicesand managed services. A successful candidate mustdemonstratestrongtechnical skills andP2P processunderstanding combined with impersonal skills to work with IT and business process specialists to visualise and implement future state IT landscapes. Responsibilities OverseeSAP Procurement Operationsand continuously improve SAP procurement modules, ensuring they support business needs and best practices. Take ownershipand management ofSAP Ariba platform, driving adoption, configuration, and integration with existing SAP systems. Monitor system performance, troubleshoot issues, and manage incidents, ensuring minimal disruption to business operations. Coordinate and drive developments within theProcure to Paysystems, including requirements gathering, solution design, testing, and deployment, to ensure continual system evolution in line with business needs. Act as the key IT point of contact for supply chain procurement, working closely with procurement teams, finance, and external partners. Provide expert support for SAP procurement and Ariba users, resolving system issues and coordinating with IT support teams. Ensure procurement systems adhere to internal policies and external regulatory requirements. Ensure data integrity, security, and confidentiality acrossProcure to Pay systems. Provide training and support to end users within theProcure to Payprocess, ensuring adoption of best practices and system utilisation. Develop andmaintaincomprehensive documentation related to systemarchitecture,configurations,integrations,processes, and custom developments. Work closely withvendors and external partners to ensureoptimalsystemperformance,troubleshoot issues, and proactivelyidentifyopportunities for improvement. Requirements Bachelor's degree in Information Technology,Computer Science,Business InformationSystemsor a related field. 5+years experienceinSAP procurement and SAP Ariba administration, ideally within a supply chain environment. Strong understanding of SAP ERP systems,purchasingworkflows, and relevant IT development methodologies. Experience in system integration, process automation, and change management. Proven analytical and problem-solving skills with the ability to interpret data andprovideactionable insights. Effective communication skills, capable of working with stakeholders at all levels. Ability to work independently and collaboratively in a fast-paced environment. Experience in managing IT projects, particularly in procurement or supply chain domains. Strong verbal and written communication skills. Experience incoordinating andfacilitatingthe workan advantage. Relevant certifications inSAP, supply chain, projectmanagementorrelated areashighly desirable. We offer Hybrid working (flex Fridays) Free parking incl. EV charging where applicable On-site gym free to use for employees Parenting room Work/life balance and collaborative work culture Career progression opportunities About us Through our expertise in research and development, customer insights, food safetyand state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirln but this isnt the role for you? Join our talent community and sign up for job /careers Tirln is a Values Based Organisation Profile description: Reporting to the Supply Chain & ManufacturingCoEManager, we are seeking an experiencedSAPProcure to Pay (P2P)SeniorAnalystto join ourorganisation. This key role willbe responsible foroverseeing and optimisingour SAP procurement and SAP Ariba systemsto support and enhance our end-to-endpurchasing processesandcapabilitiesacross the organisation. The role will work in close partnership with theInformation Technology team,Tirlanbusiness stakeholders across the organisationto ensure thatsupply chaininfrastructuresupports businessobjectivesandcomplies withrelevant regulations. TheSupply Chain & Manufacturingfunctionsresponsibilitiesspan80 locations including manufacturing facilities,offices, retail locations,data centres,cloudservicesand managed services. xsokbrc A successful candidate mustdemonstratestrongtechnical skills andP2P processunderstanding combined with impersonal skills to work with IT and business process specialists to visualise and implement future state IT landscapes. Skills: SAP Procure to Pay IT SAP ERP systems Benefits: Paid Holidays Parking Pension TLNT1_IJ

Project Manager / Senior Business Analyst Job Description: Our client who is basically a startup company who is landed over 100,000 new customers needs some contract support to help the existing team, They are seeking an experienced Senior Project Manager with strong Business Analysis capabilities to support the delivery of key business and technology initiatives on an initial 36 month daily rate contract. Learn more about the general tasks related to this opportunity below, as well as required skills. Job Responsibilities Lead the delivery of strategic business and IT projects across multiple workstreams. Engage with key stakeholders to gather, document, and validate business and technical requirements. Drive project planning, governance, reporting, and risk management activities. Facilitate workshops and meetings with both technical and non-technical stakeholders. Translate business requirements into clear functional and operational deliverables. Support process improvement initiatives and identify opportunities for operational efficiencies. Coordinate across internal teams and third-party vendors to ensure successful project outcomes. Monitor project progress, timelines, budgets, and dependencies while ensuring quality delivery. Experience Required Minimum 7+ years experience in Project Management and/or Business Analysis roles. Proven experience delivering business and technology projects within complex environments. Strong stakeholder management and communication skills across varying seniority levels. Experience managing project lifecycles from initiation through to delivery. Ability to gather and document detailed business and functional requirements. Strong analytical and problem-solving capabilities. Experience operating within Agile, Waterfall, or hybrid delivery environments. Demonstrated ability to manage multiple priorities in fast-paced environments. Desirable Skills Experience within financial services, professional services, or regulated environments. Familiarity with project governance frameworks and PMO standards. Exposure to change management and business transformation initiatives. Knowledge of process mapping and workflow analysis tools. Experience with Jira, Confluence, MS Project, or similar project delivery tools. Certification in Project Management or Business Analysis methodologies would be advantageous. Educational Requirements Third-level degree in Business, Information Technology, Project Management, or a related discipline. xsokbrc Relevant certifications such as PMP, Prince2, Agile, or CBAP would be beneficial. HOW TO APPLY: If you are interested in this role, please apply for this role with your updated CV Skills: Stakeholder Management Communication Business Analysis Project Management Problem Solving Analytical Skills Agile & Waterfall Methodologies TLNT1_IJ

Digital Business Analyst Initial 6 months daily rate contract Dublin city center (Hybrid If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. - 6 months daily rate) Role Overview We are seeking a highly experienced Digital Business Analyst (510 years) with a strong background in React and Adobe Experience Manager (AEM). The successful candidate will play a key role in bridging business needs with technical solutions, working closely with product owners, UX/UI designers, developers, and QA teams to deliver high-quality digital products. Key Responsibilities Collaborate with stakeholders to gather, analyse, and document business and functional requirements. Translate business needs into detailed user stories and acceptance criteria for agile development teams. Work closely with development teams to ensure solutions are aligned with business goals and technical feasibility. Lead workshops, interviews, and other requirement-gathering activities. Support the design and implementation of digital solutions using React and AEM platforms. Assist in backlog grooming, sprint planning, and retrospectives. Ensure traceability of requirements throughout the project lifecycle. Identify opportunities for process improvement and digital innovation. Required Experience & Skills 510 years of experience as a Business Analyst in digital or software development environments. Proven experience working with React (understanding of component-based architecture, state management, etc.). Hands-on experience with Adobe Experience Manager (AEM) ideally in content modelling, workflows, and integrations. Strong understanding of Agile Scrum methodologies Excellent stakeholder management and communication skills. Ability to work independently and collaboratively in cross-functional teams. Experience with tools such as JIRA, Confluence, Figma, and other BA toolkits. Desirable Qualifications Bachelors degree in Business, IT, Computer Science, or related field. Certifications in Agile (e.g., Certified Scrum Product Owner, SAFe Agilist). xsokbrc Familiarity with TOGAF principles and enterprise architecture artefacts is a plus. Skills: Business Analyst AEM REACT TPBN1_IJ

FRS Recruitment is delighted to partner with a leading healthcare organisation to appoint a Financial Planning & Analysis (FP&A) Analyst. Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. This position will play a pivotal role in optimising organisational performance and supporting strategic decision-making across Ireland, Northern Ireland and the UK. The successful candidate will lead the financial planning cycle, provide high-quality commercial insight, and act as a trusted business partner to the Executive team in a complex, multi-entity environment Key Responsibilities Financial Planning & Forecasting Own and lead the end-to-end financial planning cycle, including annual budgeting, monthly reforecasting, and 3- and 5-year strategic plans. Review and enhance existing financial models or design new models aligned to business needs, including assumptions, variable definitions and model structure. Perform sensitivity analysis and "what-if" scenarios to support strategic and investment decisions. Business Partnering & Executive Insight Partner closely with senior leaders, providing timely, relevant insights to inform decision-making. Deliver monthly performance commentary to the Executive team, highlighting risks, opportunities and recommended actions. Lead monthly performance review meetings with departmental heads. Provide financial input into long-term strategic planning discussions and assess financial impact. Reporting & Performance Analysis Oversee preparation of key FP&A deliverables, including revenue, EBITDA, monthly and quarterly reports and presentations. Analyse country submissions for budgets and forecasts, offering challenge and feedback where appropriate. Prepare monthly country management packs for CFO review, including detailed variance analysis. Produce materials for bi-monthly Country Management Board meetings, highlighting key insights and discussion points. Act as a key liaison with Group FP&A teams, ensuring clarity around country-level performance and activity. Investment & Capital Management Support investment appraisals across acquisitions, greenfield and brownfield developments, and new service initiatives. Provide clear summaries of investment proposals to the CFO and Executive team. Oversee Capex planning and execution control, monitoring budget adherence and investigating variances. Support monthly cash flow forecasting activities. Systems, Processes & Collaboration Contribute to the integration and improvement of financial systems, reducing manual intervention and enhancing data integrity. Support the Accounting team on specific technical or analytical matters as required. Collaborate on ad-hoc projects led by the CFO, CEO or Executive team. Candidate Profile Essential Requirements Qualified Accountant or equivalent professional finance qualification. Strong experience in Financial Planning & Analysis. Proven financial modelling expertise, including complex Excel models and scenario analysis with a solid understanding of the three financial statements. Advanced Excel skills. Excellent understanding of accounting principles, tax, IFRS and local GAAP. Highly analytical with strong commercial awareness. Excellent interpersonal and stakeholder management skills, particularly with senior and executive leaders. Strong attention to detail and problem-solving ability. Desirable Experience within the healthcare or a similarly regulated sector. Experience using SAP and/or SAGE. xsokbrc Apply today with an updated copy of your CV to Ciara Lawler for immediate consideration. TLNT1_IJ

Customer Experience L&D Analyst Unijobs on behalf of our public sector client have a requirement for a suitably skilled Customer Experience L&D Analyst to join their team. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. The duration of this post is 6 months initially with possible extensions thereafter. This role will be a flexible/hybrid position - The successful candidate must be able to attend onsite meetings & workshops as required. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.70 per hour based on an annualised salary of €57,898 You will accrue 30 days annual leave per year and paid Bank Holidays. Access to appropriate transport is required to fulfil the purposes of this role. Roles & Responsibilities: Collaborate with key stakeholders across the Help Desk, SAP COE and Customer eXperience function to identify learning needs and support the development of relevant training solutions. Design, develop and maintain structured onboarding and induction programmes for new L1 Help Desk staff, ensuring alignment with operational processes and service standards. Create and update engaging training materials, including digital learning content using tools such as Articulate 360, to support a blended learning approach. Deliver training sessions to staff on both a one-to-one basis and in group settings, adapting delivery style to meet differing learning needs and experience levels. Facilitate onboarding, system training and customer service skills sessions to support staff in achieving required performance standards. Develop and maintain refresher training programmes to reinforce knowledge, address performance gaps and support continuous improvement. Support the definition and documentation of role-specific competencies and learning pathways for Help Desk staff. Ensure all training materials and content are accurate, up to date and reflective of current processes, systems and organisational policies. Monitor and evaluate the effectiveness of training initiatives through feedback, quality metrics, and performance data, and support continuous improvement of learning materials. Contribute to the development of a consistent and supportive learning environment that promotes knowledge sharing and service excellence. Maintain training records and documentation in line with organisational requirements. Support the wider objectives of the Customer eXperience function, contributing to initiatives aimed at improving service quality and user satisfaction. Post Specific Requirements: Sufficient experience in developing and delivering training or learning support within a Help / Service desk, customer service or similar operational environment. Experience in designing and maintaining structured training materials, including onboarding and refresher content. Proficiency in developing digital learning content using e-learning authoring tools such as Articulate 360 or equivalent. Experience delivering training in both one-to-one and group settings, with the ability to adapt delivery style to different learning needs. Strong understanding of customer service principles and the behavioural skills required to support a high-quality user experience. Ability to translate technical or process-driven information into clear, user-friendly learning content. Strong communication and interpersonal skills, with the ability to engage effectively with a range of stakeholders. Excellent written and verbal communication skills demonstrating a command of the English language. Good organisational and planning skills, with the ability to manage competing priorities across training delivery and content development. Other Requirements Specific to the Post: Preferred experience working in financial services support background. xsokbrc Flexibility in working hours to meet the needs of the service. *Applicants must be eligible to work in Ireland at the time of application * *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role * Unijobs is an equal opportunities employer Skills: Training Delivery Articulate 360 Learning & Development (L&D) Stakeholder Collaboration Help Desk/Service Desk Support Benefits: 30 days' annual leave TLNT1_IJ