Lean Innovation Delivery Manager, Dublin Can you facilitate business to explore the art of the possible for current delivery model set-up? Do you hold significant industry experience in process improvement and / or operating model assessment & design? What is the Role: The Banking landscape is constantly evolving, asking the Group to consider how to better serve customers, improve operational efficiency in a sustainable way while ensuring we deliver on our core strategic pillars focus and values. Within Group Change, the Lean Innovation function exists to provide services to the Group, in an enduring and sustainable way, with a focus on supporting the Group in solving complex business transformation problems. The initial service focus will be on the establishment and delivery of: Lean Operations which will look to improve systems or processes so that Groups services or information can be delivered more efficiently; Enterprise Innovation Enablement which will look to support the Group deliver on its Innovation agenda and ambition. Key Accountabilities In this role, you will be driving and leading service delivery for the Group with primary responsibilities of this role will are broken down across the key areas: 1. Delivery Execution Identifies and works through difficult problems to drive out efficiencies and innovative solutions for Group Business Areas. Applies expertise and professional judgement to perform complex assignments and analysis. Prepares and presents complex information to senior leaders as part of engagements. 2. Practice Development Contribute to evolution of approach and supporting the Community of Practice. As we grow our team there will be a requirement to lead a team of professionals, this may vary depending on the initiative you are working on. Minimum Requirements: 5+ years of industry experience in process improvement and / or operating model assessment & design with experience in delivering tangible improvement benefits. Holds improvement (i.e., Lean Competency Scheme 1C / 2A or Lean Six Sigma Green / Black Belt) or design related professional capabilities and qualifications. Proven ability to support business identify and consider new opportunities. Mastery of skills across the following domains: stakeholder management, problem solving, design thinking and business writing. In depth knowledge of Banking business operations, structure, and strategy. Ability to build and maintain trust and relationships across the Groups business lines. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact Conor Kearney / Emma Graham of the Talent Acquisition team at (careers@aib.ie) for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Closing Date : Friday 15th November 2024 #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Analytics Manager, Data & Analytics, Dublin Analytics Manager, Data & Analytics, Dublin Location/Office Policy: Central Park, Leopardstown / Hybrid working Do you enjoy collaborating with cross functional teams and influencing business direction with data-backed evidence? Are you enthusiastic about challenging the status quo? Do you actively seek opportunities for innovation and continuous improvement? Are you invested in developing people and helping them on their career journey? What is the Role: The Analytics function within the Data & Analytics Centre of Excellence work with teams from across all areas of AIB group to help business leaders make more informed, data driven decisions and to provide an enterprise MI, BI & Reporting capability. We lead and drive value from AIB’s data, leveraging a wide range of analytical tools, to deliver business benefit and inform decision making at all levels of the organisation. We support and enable a wide range of internal and external Stakeholders, and are comprised of a team with a diverse mix of skills, from Data Scientists, Data Engineers, Data Analysts and Reporting Analysts. Key Accountabilities; As part of the management team in Analytics, you will: Establish strong relationships with business partners and key stakeholders, to deliver business success aligned to AIB strategy Provide subject matter expertise to our business colleagues in how to leverage Manage the consistent delivery of data requests to enable the delivery of ad-hoc / regular reports, dashboards and data visualisations to internal & external stakeholders Provide the necessary coaching and support to junior team members on data analysis and visualisation best practices Support a continuous improvement culture within the organisation, where innovation and creative thinking is encouraged and developed What You Will Bring ; Proven track record in Data & Analytics leadership roles Self-starter with ability to work on own initiative and strong attention to detail, completing tasks to a very high degree of accuracy Excellent problem-solving skills, with a proficiency in SQL, Qlik, Power BI and/or other BI tools Experienced people leader with responsibility for leading and motivating teams Why Work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Technical Capabilities: Data Analysis Requirement Analysis Customer Communication Behavioural Capabilities: Eliminates Complexity Develops & Empowers If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role , Tim , at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Wednesday the 28th of May 2025 #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Location/Office Policy: Central Park, Leopardstown, Dublin 18 / Hybrid (Remote Centric) Are you a subject matter expert in defensive engineering with a proven track record Security Operations? Do you have a passion for shaping cybersecurity excellence within an organisation? Are you driven by protecting critical assets from complex threats? What is the Role: Reporting to the Head of Security Engineering & Operations, the role holder will lead a team of engineers to iteratively improve security capability and align our best of breed security product portfolio against north star patterns. You will be accountable for operating, simplifying and continuously improving Security and Resilience technologies, ensuring they are optimally deployed to protect the Bank and our customers. You would be experienced in Defensive Engineering, embedding resilient, secure design principles into the DNA of our technologies and services, with a focus on delivering against the Banks cyber strategy. Key accountabilities: Lead and mentor a team of direct reports made up of technical Security Engineers that can work cross functionally, driving clear and consistent rhythms of communication and inter-departmental leadership providing clarity, direction and fostering excellence in delivery of security platforms. Partner with, optimise and enhance relationships with external managed service providers, product teams, architects, and other business departments to engineer solutions which protect the Banks most important information assets and services. Promoting Baseline Security Configuration requirements for on-premises applications, cloud services, and SaaS applications. Develop and implement advanced security capabilities to protect sensitive financial data, ensuring compliance with industry standards and regulations. Manage a programme of excellence across the cybersecurity platform stack, including processes relating to the documentation, inventory, and metrics. Act as a champion to drive continuous improvement and excellence in cyber security tooling in the organisation, including analysing capability gaps and evolving toolsets to meet new threats and requirements. Act as a coordination and escalation lead for tooling support, troubleshooting, and problem escalation related to cyber security tooling within AIB, including the oversight and close engagement with third party teams where they are responsible for supporting technologies. Providing leadership, oversight and technical security direction and support in the event of cyber incidents, alerts/events and/or related data breaches. Collaborate with Leadership, Architecture, Design, Regulatory, and Business teams to ensure correct design, development and implementation of cyber security solutions. 10+ years enterprise technology experience, with a proven track record in the delivery of Cyber Security technology solutions, including problem solving experience within complex, multi-partner delivered technology environments. Previous experience leading technical Security teams such as Security Engineering, Security Operations, and/or Security Architecture. Previous experience in roles such as a Security Architect, Security Operations Lead or technical Security Auditor is a bonus. Strong hands-on experience of Cyber Security tooling technologies, across a range of leading security vendors and control domains, including endpoint security, endpoint response, web proxies, email security, identity security, data security, Microsoft 365 Security, and logging and monitoring technologies. Very strong communication skills with the ability to communicate technical issues and resolution strategies to both technical and non-technical audiences at senior levels within the bank & with 3rd parties. Active Security Leadership Certifications, such as: CISSP, ISSMP, ISSAP, CISM, or GSLC as well as vendor certifications related to security tooling domains as listed above. Strong knowledge of information security and risk control frameworks such as NIST and Mitre. Ability to work collaboratively with cross-functional teams and build strong relationships with a variety of internal and external stakeholders. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Leads the Business / Leads Others Instils Trust Customer Focus Information System Security Technical Leadership AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at internal.selection@aib.ie or careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Closing Date for applications is Tuesday the 27th of May 2025 Always Active Performance Cookies Inactive #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Technical Specialist - Non-Financial Risk Enablement, Dublin Location: Location: Molesworth Street, Dublin 2 – Hybrid (working remotely 3 days per week) This role is being offered on a permanent basis. Lead and enable the design and delivery of integration services that support key business and risk outcomes. Guide the development of scalable, reliable solutions using modern service-based and event-driven architectures. Support the implementation of messaging and integration patterns that enable timely, secure data exchange. What is the Role: The role is positioned within the Risk Technology and Transformation team where we manage the Risk Function’s planning and provide oversight of the operations of Risk including People and Engagement, Risk Finances, Change, Risk systems and continuous improvement. The Technical Enablement Specialist will play a key role to support the successful delivery of integration capabilities across our Risk and Compliance function. This role will act as a key enabler, ensuring the right services, technology and data connections are in place to support the business in making timely, informed decisions. As part of a multidisciplinary team, you’ll work with internal stakeholders and external partners to shape and coordinate the delivery of integration solutions — helping translate business needs into well-structured, scalable solutions. Key accountabilities. Act as the central coordination point for integration delivery within the Risk and Compliance domain. Partner with internal stakeholders to understand integration needs and ensure alignment with wider business goals. Work with development teams (onshore and offshore) to ensure timely, secure, and scalable integration of data and services. Support the delivery of integration patterns such as APIs and event-driven services, ensuring they are fit for purpose and future-proofed. Promote best practices in delivery processes, including automated testing, release management, and quality assurance. Drive continuous improvement and team enablement — making it easier for teams to deliver at pace with confidence. Facilitate regular reviews to ensure integration components meet agreed standards for performance, security, and maintainability. Act as a trusted partner between business, technology, and external teams to reduce friction and unlock delivery potential. What you Will Bring; 3+ years’ experience within a technical enablement or equivalent centric position working alongside multidisciplinary delivery teams. Strong appreciation for modern integration approaches (e.g., APIs, event-driven architecture), even if not hands-on. Proven track record of leading or enabling successful solution delivery across complex stakeholder environments. Excellent communication and relationship-building skills – you’ll be a connector across business and technical teams. Comfortable engaging with technical topics and translating them into business value or risk impacts. Experience in continuous improvement and delivery process optimisation is highly desirable . Why Work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Behavioural Capabilities: Customer Focus: Ability to work closely with stakeholders to align technical solutions with business goals. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Technical Capabilities: Technical Leadership: Provides thought leadership and direction while managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems. Process Improvement : Utilises a systematic approach to define, measure, analyse, improve and control process or system performance gaps through streamlining and cycle time reduction, and identification and elimination of causes of below specifications quality, process variation, and non-value-adding activities. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Conor Kearney, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Head of Business & Corporate Credit Products, Dublin Location/Office Policy : Central Park, Sandyford, Dublin 18. We have a hybrid working model, which will include a blend of onsite and remote working. Are you a business leader with experience in Product, Change or Project Management? Are you interested in joining our Credit Products Team to deliver robust Customer First solutions and implement strategic change initiatives, in an agile environment to support our Business Customers? What is the role: Products, Retail has responsibility for relevant products within our four core Product families, which include: Mortgage, Credit, Current & Deposit, and Payments & Cards. Products has a Group-wide remit and is a key enabler of customer centric propositions and the delivery of the bank’s regulatory, sustainment and strategic agenda. We want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and people thrive. A vacancy now exists for the Head of Business & Corporate Credit Products, reporting into the Head of Credit Products. This role presents an exciting opportunity for an experienced leader to join the Credit Products team, working closely with colleagues across AIB including Retail, Capital Markets, UK, Legal, Risk, COO and CTO. Key Accountabilities: Product Management: Responsible for product lifecycle management activities of the Business & Corporate Credit product suite, from launch to withdrawal, ensuring evolving Customer and Business needs are met. Responsible for ensuring the integrity of the product suite, alignment with the risk management framework, relevant regulations and legislation and that adequate controls are in place to manage the product related risks within risk appetite. Leadership: Lead and develop a team of product management professionals and subject matter experts. Functional strategy & delivery: Develop the credit products strategy and deliver the future product roadmap. Identify opportunities for transformation / improvement and influence design future state at senior levels. Collaboration: Work with colleagues and external partners or parties, actively sharing ideas and encouraging collaboration. Problem Solving & Decision Making: Anticipate and analyse issues, make informed decisions and recommendations, take corrective action and manage changing priorities. Manage the risk profile of the product suite. Culture and Conduct: Champion a Customer First culture in support of our purpose, strategic ambition and brand values, by ensuring processes and procedures consistently promote good outcomes for all our customers. What You Will Bring: Minimum of 5 years’ experience in Product Management or a similar role, with a strong understanding of product lifecycles and customer-focused delivery. Proven ability to build strong relationships with internal and external stakeholders, effectively collaborating across business areas. Strong negotiation, influencing and communication skills. Strong understanding of Consumer and SME lending regulations. Knowledge of credit products, processes and systems an advantage. A strong leader and a quick learner who can adapt to changing priorities and opportunities. Commercially astute, with an understanding of the factors that contribute to the lending market and how these factors are built into product delivery. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities: Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Negotiation and Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. End-to-End Thinking: Takes a whole systems approach to analyse business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role , Mia Coyne, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Closing Date: 20th May 2025 Job Segment: Recruiting, Bank, Banking, Risk Management, PLM, Human Resources, Finance, Management #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Head of Customer Strategy and Programmes - Dublin. Location/Office Policy: Molesworth Street/Hybrid Do you possess a strong track record in Customer Strategy, Development and Programme Management and looking to continue your expertise? Do you have in-depth experience in experience design or behavioural insight and want to influence user engagement and strategic outcomes? Do you like working with cross functional teams and driving change through strong stakeholder managmeent and influencing outcomes Are you passionate about innovation & continuous improvement? What is the Role: Part of the newly established Chief Customer Office and reporting into the Head of Customer Strategy and Propositions, the role holder will be a pivotal member of this new team to ensure that we are setting the right direction for not only the propositions team but also the wider business. This direction will be steeped in Customer First thinking and strongly supported by a data centric mindset. It will be the custodian of our company segmentation and help the overall team ensure we reach peak performance by having clear programme mgt and processes with key Business Units in AIB. Key to our team's success is how we support our stakeholders throughout the business and this role will ensure that happens. Key accountabilities; Develop and evolve our customer strategy to inform proposition design and broader business planning, that will drive deeper relationships (measured via rNPS) and value for the bank (measured by APH and primacy of banking) Ensure alignment of our customer strategy and proposition design with strategic objectives and support implementation across the organisation. Guardian of our segmentation approach ensuring that it’s fit for purpose and that the relevant business areas understand and use the model to help us in developing deeper more enduring relationships with our customers. Provide the team and the wider CCO function with up to date information around market shifts and consumer trends, and also focusing on emerging global best practices in customer experience and proposition development. This includes formulating recommendations on how CCO strategy and propositions should be evolving Ensure work stack within the Strategy & Propositions team is moving the dial in relation to deepening customer relationships and adding value to AIB. Working with the business, design best in class ways of working to ensure our processes are clear and effective between our team and the main business units. This includes continuously improving collaboration models, workflows, and interfaces between the propositions team and wider business. Build strong, effective relationships across stakeholders and key business units. Champion the customer lens across initiatives, ensuring alignment, engagement, and buy-In and represent the customer strategy and propositions team at key governance meetings as relevant Lead customer initiatives and programmes that fall outside the remit of core proposition designers, ensuring they reflect the same high standards of insight, execution, and impact. Lead, inspire, and develop a high-performing team whilst ensuring the team & key areas of the business are upskilled as relevant Ensure overall Customer Strategy and Propositions team engagement is high. What you Will Bring ; Proven experience in customer strategy, proposition development , programme management or similar strategic roles. Deep understanding of customer segmentation, experience design and/or behavioural insights. Strong leadership and collaboration skills with experience working across matrixed organisations. Skilled at managing complex stakeholder environments and influencing at all levels. Demonstrated ability to think strategically and deliver at pace. Passion for innovation, customer-centricity, and continuous improvement. Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Customer FIrst Stakeholder Management Digital Marketing If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact us at (careers@aib.ie) for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Tuesday 13th of May 2025 #J-18808-Ljbffr
Location/Office Policy: Hybrid – Minimum of two days a week in our office in Central Park, Leopardstown, Dublin 18. What is the Role: The role sits in the Financial Crime Advisory team, which is part of the first line of defence, with the aim of enabling and supporting business areas in managing their financial crime risks and obligations in line with AIB Policy and Standards. The primary focus of the role will be supporting the advisory managers in the fulfilment of the training objectives and the provision of Financial Crime Advice and guidance to our stakeholders. This will include collaborating with business areas to coordinate, schedule and facilitate the delivery of training modules on a variety of topics to a range of audiences. Key accountabilities: Supporting the design and delivery of training modules to business areas and the wider Financial Crime team. Providing practical support and advice on financial crime related issues, to the first line business areas, through the AML Advisory mailbox. Supporting the implementation of changes to procedures resulting from gap analysis, risk assessment, audit/assurance testing, regulatory change and other out of course events. Supporting business units, strategic projects and working groups with advice on financial crime, so that they can fulfil their obligations and manage risk appropriately. Supporting the completion of gap analysis exercises to ensure that procedures and controls align with the Bank’s most up to date financial crime policy and standards. Engaging with multiple stakeholders to obtain input into the development of solutions to financial crime issues. Organising meetings, working groups and engagements to ensure that change is delivered with the appropriate governance applied. What you Will Bring: The ability to collaborate successfully with a wide range of stakeholders. Being able to perform well as part of a highly engaged and motivated team. Some knowledge and understanding of financial crime risk. Attention to detail with complementary analysis and communication skills. Organisation skills and being able to manage the delivery of multiple actions within agreed timelines. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Variable Pay Employee Assistance Programme Family leave options Key Capabilities: Technical Communication / Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Negotiation and Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Streamline and Simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Knowledge of Legal and Regulatory Requirements: Maintains and demonstrates up-to-date knowledge of industry regulatory requirements and ensures its implementation and monitoring where required. Application deadline: Tuesday 18th February 2025 #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Head of Propositions, Personal Customers - Dublin. Location/Office Policy: Molesworth Street/Hybrid Are you a purpose-driven leader who can inspire teams and championcentricity and innovation. Have you worked across product, marketing, and digital functions while ensuring good stakeholder management? Do you currently have a proven track record in proposition development or customer strategy? What is the Role: Part of the newly established Chief Customer Office and reporting into the Head of Customer Strategy and Propositions, this dynamic and customer-obsessed leader will head up Proposition Design for our Personal Banking segment. This is a pivotal role in shaping and delivering market-leading, insight-driven propositions that respond to customer needs today and anticipate those of tomorrow. Working at the intersection of strategy, customer experience, product, and innovation, you will play a key role in driving sustainable growth for both our customers and the bank. Key to success for AIB will be a close working relationship with the main Revenue generating business units along with other functions in the bank – so stakeholder management prowess and a collaborative mindset is a must. Key Accountabilities Lead the end-to-end design of compelling, differentiated propositions for the personal customer base across all life stages and segments that feed into our bank purpose of empowering people to build a sustainable future. These propositions should both drive our customer first strategy (rNPS as measure) and value for the bank (aph etc) Translate customer insights, market trends, and strategic priorities into actionable proposition concepts and business cases. Collaborate closely with key business units including, product, marketing, base management, risk, delivery teams and business and channel owners to co-create and deliver best-in-class experiences. Own the proposition roadmap for Personal Banking, aligning closely with strategic missions and enterprise objectives. Ensure that key governance frameworks are complied with. Develop innovative solutions that deliver real customer value while meeting commercial and regulatory objectives. Act as the voice of the customer in shaping propositions that are inclusive, accessible, and sustainable. Build strong business cases to show that the propositions are both viable to AIB, feasible to deliver through our systems and processes and feeds into our sustainability strategy and ambition Drive cross-functional workshops and design sprints to ideate, test, and iterate new proposition ideas. Work with customers and frontline staff directly to feed into the concept development and testing process Define success metrics and use data to assess proposition performance and identify optimisation opportunities. Ensure an iterative approach to propositions post launch with key business owners Support the Head of Customer Strategy & Propositions in strategic planning, prioritisation, and stakeholder engagement. Lead, inspire, and develop a high-performing team of proposition managers and designers, and ensure team and key areas of the business are upskilled What you Will Bring: Proven track record in proposition development or customer strategy Strong customer insight orientation with a passion for human-centred design and innovation. Strategic thinker with commercial acumen and the ability to turn vision into action. Exceptional collaboration and stakeholder management skills, with experience working across product, marketing, and digital functions. Comfortable in a fast-paced, dynamic environment and skilled at managing ambiguity. Inclusive, purpose-driven leader who can inspire teams and champion sustainability and customer impact. Ideally have experience of working in a highly regulated market Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Customer First Performs & Transforms End to End thinking Customer Value Proposition Development If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Graham, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline :Tuesday 13th of May 2025. #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Head of Propositions - Business Customers, Dublin. Location/Office Policy: Molesworth Street/Hybrid Are you a purpose-driven leader who can inspire teams and champion customer centricity and innovation. Have you worked across product, marketing, and digital functions while ensuring good stakeholder management? Do you currently have a proven track record in proposition development or customer strategy? What is the Role : Part of the newly established Chief Customer Office and reporting into the Head of Customer Strategy and Propositions, this dynamic and customer-obsessed leader will head up Proposition Design for our Business Banking customer. This will range from small micro businesses up to our largest corporate customers and also includes our Goodbody offering and the UK market. This is a pivotal role in shaping and delivering market-leading, insight-driven propositions that respond to customer needs today and anticipate those of tomorrow. Working at the intersection of strategy, customer experience, product, and innovation, you will play a key role in driving sustainable growth for both our customers and the bank.Key to success for AIB will be a close working relationship with the main Revenue generating business units along with other functions in the bank – so stakeholder management prowess and a collaborative mindset is a must. Key Accountabilities Lead the end-to-end design of compelling, differentiated propositions for the wide ranging business customer base across all life stages and segments that feed into our bank purpose of empowering people to build a sustainable future. These propositions should both drive our customer first strategy (rNPS as measure) and value for the bank (aph etc) Translate customer insights, market trends, and strategic priorities into actionable proposition concepts and business cases. Collaborate closely with key business units including, product, marketing, base management, risk, delivery teams and business and channel owners to co-create and deliver best-in-class experiences. Own the proposition roadmap for Business Banking, aligning closely with strategic missions and enterprise objectives. Ensure that key governance frameworks are complied with. Develop innovative solutions that deliver real customer value while meeting commercial and regulatory objectives. Act as the voice of the customer in shaping propositions that are inclusive, accessible, and sustainable. Build strong business cases to show that the propositions are both viable to AIB, feasible to deliver through our systems and processes and feeds into our sustainability strategy and ambition Drive cross-functional workshops and design sprints to ideate, test, and iterate new proposition ideas. Work with customers and frontline and sales staff to feed into the concept development and testing process Define success metrics and use data to assess proposition performance and identify optimisation opportunities. Ensure an iterative approach to propositions post launch with key business owners Support the Head of Customer Strategy & Propositions in strategic planning, prioritisation, and stakeholder engagement. Lead, inspire, and develop a high-performing team of proposition managers and designers, and ensure team and key areas of the business are upskilled What you Will Bring. Proven track record in proposition development or customer strategy Strong customer insight orientation with a passion for human-centred design and innovation. Strategic thinker with commercial acumen and the ability to turn vision into action. Exceptional collaboration and stakeholder management skills, with experience working across product, marketing, and digital functions. Comfortable in a fast-paced, dynamic environment and skilled at managing ambiguity. Inclusive, purpose-driven leader who can inspire teams and champion sustainability and customer impact. Ideally have experience of working in a highly regulated market and with complex business customer solutions in the financial sector Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Customer First Performs & Transforms End to End Thinking Customer Value Proposition Development If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact us at (careers@aib.ie) for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline :Tuesday 13th of May 2025. #J-18808-Ljbffr
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Head of Business & Corporate Credit Products, Dublin Location/Office Policy : Central Park, Sandyford, Dublin 18. We have a hybrid working model, which will include a blend of onsite and remote working. Are you a business leader with experience in Product, Change or Project Management? Are you interested in joining our Credit Products Team to deliver robust Customer First solutions and implement strategic change initiatives, in an agile environment to support our Business Customers? What is the role: Products, Retail has responsibility for relevant products within our four core Product families, which include: Mortgage, Credit, Current & Deposit, and Payments & Cards. Products has a Group-wide remit and is a key enabler of customer centric propositions and the delivery of the bank’s regulatory, sustainment and strategic agenda. We want to be renowned for providing reliable and simple products that deliver fair outcomes for customers in an environment where our business and people thrive. A vacancy now exists for the Head of Business & Corporate Credit Products, reporting into the Head of Credit Products. This role presents an exciting opportunity for an experienced leader to join the Credit Products team, working closely with colleagues across AIB including Retail, Capital Markets, UK, Legal, Risk, COO and CTO. Key Accountabilities: Product Management: Responsible for product lifecycle management activities of the Business & Corporate Credit product suite, from launch to withdrawal, ensuring evolving Customer and Business needs are met. Responsible for ensuring the integrity of the product suite, alignment with the risk management framework, relevant regulations and legislation and that adequate controls are in place to manage the product related risks within risk appetite. Leadership: Lead and develop a team of product management professionals and subject matter experts. Functional strategy & delivery: Develop the credit products strategy and deliver the future product roadmap. Identify opportunities for transformation / improvement and influence design future state at senior levels. Collaboration: Work with colleagues and external partners or parties, actively sharing ideas and encouraging collaboration. Problem Solving & Decision Making: Anticipate and analyse issues, make informed decisions and recommendations, take corrective action and manage changing priorities. Manage the risk profile of the product suite. Culture and Conduct: Champion a Customer First culture in support of our purpose, strategic ambition and brand values, by ensuring processes and procedures consistently promote good outcomes for all our customers. What You Will Bring: Minimum of 5 years’ experience in Product Management or a similar role, with a strong understanding of product lifecycles and customer-focused delivery. Proven ability to build strong relationships with internal and external stakeholders, effectively collaborating across business areas. Strong negotiation, influencing and communication skills. Strong understanding of Consumer and SME lending regulations. Knowledge of credit products, processes and systems an advantage. A strong leader and a quick learner who can adapt to changing priorities and opportunities. Commercially astute, with an understanding of the factors that contribute to the lending market and how these factors are built into product delivery. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities: Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Negotiation and Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. End-to-End Thinking: Takes a whole systems approach to analyse business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role , Mia Coyne, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. #J-18808-Ljbffr
