Duty Manager – Hyde Hotel, Galway
Have you got what it takes to keep Hyde running at its best - day, night, and everything in between? We’re a Galway-based hospitality group behind a 69‑bedroom property that’s home to one of the city’s most exciting food and drink destinations: a buzzing bar, a design‑led restaurant, and a laid‑back café, each with its own energy and loyal following. Guests don’t just stay with us - they experience Hyde. Now we’re looking for a Duty Manager who can bring energy, leadership, and a hands‑on approach to ensure every part of the operation runs seamlessly.
The Opportunity
This is not just a shift‑running role - it’s your chance to be at the heart of a fast‑paced, high‑energy hotel operation.
You will:
Play a key role in delivering exceptional guest experiences across the entire hotel
Be a visible leader on the floor, driving standards and team performance
Work across Food & B and Front Office, gaining broad operational exposure
Build your career within a growing and ambitious hospitality group
The Role
As Duty Manager, you will:
Oversee the day‑to‑day operation of the hotel while on duty
Lead and support teams across all departments, with a focus on F&B and Front Office
Maintain a strong presence on the floor, especially during busy service periods
Ensure consistently high standards of service, presentation, and guest care
Handle guest queries and complaints professionally, ensuring positive outcomes
Support Heads of Department in improving systems, procedures, and performance
Manage daily operational controls including: Cash handling (floats, registers, safes), Rosters, forecasting, ordering, and stock control
Ensure full compliance with: Health & Safety regulations, HACCP and food hygiene standards, Fire safety procedures and security checks
Conduct regular security and fire walks
Record and report any incidents in line with hotel procedures
Who You Are
A hands‑on, energetic leader who leads from the front
Passionate about hospitality and delivering standout guest experiences
Calm under pressure in a busy, fast‑paced environment
A strong communicator who can motivate and direct teams
Detail‑focused, organised, and operationally aware
Flexible and adaptable, happy to work across a variety of shifts
Experience & Requirements
Previous experience in a hotel environment, ideally as a Food & B Supervisor or similar
Minimum 1–2 years’ experience in hospitality leadership roles
Front Office experience and knowledge of hotel systems an advantage
Hotel/Catering or Management qualification beneficial
Strong understanding of hotel operations and guest service standards
Must be authorised to work in Ireland
What You’ll Get
A dynamic role in one of Galway’s most exciting hospitality venues
The opportunity to develop across multiple departments
A supportive management team focused on growth and progression
Company events and team culture initiatives
Employee discounts and food allowance
Gym membership and wellness programme
Real career progression within a growing group
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