The Clybaun Hotel Galway is delighted to invite applications for the position of Duty Manager. Located conveniently between vibrant Galway City and the scenic seaside of Salthill, our four-star property is a popular destination for families, leisure travellers, business guests, and locals alike. With excellent leisure facilities, spacious accommodation, and exceptional dining experiences, The Clybaun Hotel is committed to delivering warm hospitality and outstanding service at every level. As Duty Manager, you will play an integral role in the daily operation of the hotel. You will act as the main point of contact for guests and staff during your shift, ensuring all departments operate efficiently and cohesively. Your leadership, communication skills, and ability to remain calm under pressure will contribute greatly to the positive experience of our guests and the smooth functioning of hotel activities. This is a dynamic and highly rewarding role for an individual who thrives in a fast-paced hospitality environment and is passionate about customer service. Key Responsibilities Guest Experience & Customer Care Deliver a genuine, warm, and personalised welcome to every guest. Respond to guest queries, concerns, and requests promptly and professionally, ensuring satisfaction from arrival to departure. Conduct hotel show-arounds, presenting The Clybaun Hotels facilitiesincluding leisure centre, dining outlets, banqueting suites, and guestroomsin a confident and engaging manner. Provide discreet and effective handling of complaints, ensuring complete service recovery in every instance. Operational Leadership Oversee all departments during your shift, ensuring that operations run efficiently and to the agreed standards of The Clybaun Hotel. Complete all Duty Manager checklists, guaranteeing consistency in service quality, safety, and presentation. Perform Duty Management shifts in line with hotel policies and procedures, demonstrating strong decision-making and situational awareness. Liaise daily with all Heads of Department to ensure optimal staffing levels and smooth workload distribution. Monitor service delivery across reception, housekeeping, food & beverage, leisure facilities, and public areas, addressing any discrepancies immediately with relevant teams. Maintain a confident and visible presence throughout peak periodsparticularly during check-in/out times, lunchtime in the lobby and restaurant, and event service times. Facility Presentation & Safety Conduct regular patrols of the buildingincluding corridors, meeting rooms, public areas, car parks, and exterior groundsto ensure cleanliness, order, and safety.. Check that all fire exits remain clear and functional, reporting any concerns immediately. Lead the team confidently during fire alarms or pre-alarm scenarios, ensuring calm and controlled responses in line with hotel procedures. Maintain oversight of back-of-house spaces to ensure they remain clean, safe, and well organised. Communication, Documentation & Coordination Attend meetings & briefings to discuss business for the day, special requests, group arrivals, events, and any outstanding issues. Ensure a thorough handover system is in place, clearly communicating all relevant information to the next Duty Manager, including VIPs, complaints, maintenance issues, functions, and any other business. Maintain accurate and up-to-date Duty Management documentation, ensuring all reports, logs, and records are properly completed and stored. Team Engagement & Development Support staff across all departments during busy periods, demonstrating a hands-on, approachable leadership style. Contribute to ongoing staff training, coaching team members to maintain and elevate service standards. Promote a positive, inclusive team environment where staff feel valued, supported, and motivated. Encourage professional development opportunities for team members, helping build a stronger, more skilled workforce for The Clybaun Hotel. Requirements Previous experience in a supervisory or managerial role in hospitality (minimum 2 years). Strong communication, leadership, and interpersonal skills. Ability to remain calm, professional, and effective under pressure. Excellent problem-solving abilities and sound decision-making skills. Flexibility to work varied shifts, including weekends and public holidays. Proficiency with hotel management systems and technology. A guest-first mindset and a positive, team-oriented attitude. What We Offer Competitive salary package Staff meals provided during shifts Free car parking Employee discounts on hotel stays and dining Ongoing employee engagement activities Discounted gym membership Career development and progression opportunities A supportive, inclusive, and welcoming work environment