Job Advertisement: Deputy General Manager Location:Clifden, Connemara, Ireland Are you a passionate hospitality professional ready to take the next step in your career? Join our team as Deputy General Manager at the Clifden Station House Hotel in beautiful Connemara. You will play a pivotal role in delivering exceptional guest experiences, leading a dedicated team, and ensuring the smooth day-to-day operations of our hotel. About the Role Reporting directly to the General Manager, you will oversee the hotels operations, motivate staff, and enhance service standards across all departments. In the GMs absence, you will be the responsible leader onsite, ensuring excellence in every aspect of our guests stay. Key Responsibilities Guest Experience: Prepare for arrivals, review reservations, and note preferences or special requests. Welcome guests warmly, creating a sense of hospitality during check-in and throughout their stay. Act as a visible point of contact, ensuring guests feel valued and addressing any queries or complaints professionally. Team Leadership: Lead and liaise with department heads to maintain high standards of service. Motivate and engage staff to deliver memorable customer experiences. Support the F&B team during busy periods to ensure exceptional service. Operations Management: Coordinate training and development programs for staff, ensuring continuous improvement. Enforce grooming and uniform policies and implement disciplinary procedures when necessary. Promote cross-selling and up-selling opportunities across all hotel departments. Promoting Local Attractions: Share knowledge of Connemaras attractions, helping guests discover hidden gems and local highlights. Acting General Manager Duties: Assume responsibility for all hotel departments during the General Managers absence, ensuring seamless operations. ______________________________________________________________________________________ What Were Looking For: Proven experience in a managerial role within the hospitality industry. A passion for delivering exceptional guest experiences. Strong leadership, communication, and problem-solving skills. Knowledge of the local Connemara area is a distinct advantage. Flexibility and ability to thrive in a fast-paced environment. _______________________________________________________________________________________ What We Offer: A competitive salary and benefits package. Opportunity to work in a stunning location. A supportive and dynamic team environment. Career growth and development opportunities. Company pension Life Assurance Benefit Onsite Gym Membership Relocation assistance (including discounted accommodation locally) ______________________________________________________________________________________ If youre ready to lead, inspire, and make a difference in hospitality, we would love to hear from you. The Clifden Station House Hotel - where exceptional service meets unforgettable Connemara charm. Skills: hotel manager deputy manager Benefits: Gym Group Life Assurance Pension Fund Paid Holidays
Are you passionate about delivering exceptional standards of cleanliness, organisation, and guest satisfaction? The Clifden Station House Hotel is seeking a highly motivated Accommodation Manager to lead our housekeeping team and oversee the day-to-day operations of our bedrooms, apartments, public areas, and back of house spaces. _____________________________________________________________________________________ About the Role As Accommodation Manager, you will ensure that our guests enjoy a spotless and comfortable environment. You will lead and inspire a team of approximately 20 staff, maintain the highest cleanliness standards, and manage the departments budgets and resources efficiently. _____________________________________________________________________________________ Key Responsibilities Team Leadership: Recruit, roster, train, and manage the Accommodation Team to deliver exceptional results. Plan and organize workloads to maximize productivity and maintain standards. Ensure staff uniforms are well-maintained and presented professionally. Operational Excellence: Oversee housekeeping operations across all guest rooms, apartments, public areas, and back-of-house spaces. Inspect premises daily to ensure the highest levels of cleanliness and organization. Coordinate with Reception to plan room allocations for both the Hotel and Apartments. Address and resolve customer complaints professionally and courteously. Financial and Resource Management: Manage the accommodation departments budget, control costs, and monitor productivity. Handle stock management, including ordering supplies and managing linen returns. Adapt to changes in business levels to ensure cost efficiency while maintaining standards. Policy Implementation: Implement and oversee HR policies related to recruitment, grievance and discipline, performance appraisals, and staff communication. ____________________________________________________________________________________ What Were Looking For Previous experience in a similar role within the hospitality industry. Strong leadership and organisational skills. Financial acumen with experience managing budgets and costs. Attention to detail and a passion for maintaining high standards. Ability to inspire and motivate a team to exceed expectations. Flexibility to adapt to a dynamic and fast-paced environment. ____________________________________________________________________________________ What We Offer A competitive salary package. Opportunity to work in the scenic setting of Connemara. Supportive and welcoming team environment. Opportunities for career development and personal growth. Generous company pension Life Assurance scheme Relocation assistance via subsidised accommodation Onsite Gym Membership Relocation assistance (including discounted accommodation locally) If youre ready to take charge and deliver excellence as Accommodation Manager, we would love to hear from you! Join the team at Clifden Station House Hotel and make a lasting impact on the guest experience in one of Irelands most stunning locations.
