As a Customer Operations Specialist, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. We are growing our team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers. An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure. Duties and Responsibilities Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls. Receiving inbound calls from customers through a virtual call centre, answering various questions. Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to. Drive sales to achieve targets. Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products. Requirements Excellent communication (spoken & written English) and interpersonal skills. Eager to learn and grow with Covalen. Must be eligible to work in the Republic of Ireland and must be able to pass all background checks. Further Details Contract: 6 month – Temporary Contract – Full time Location: Henry Street, Limerick – Fully Onsite Working Hours: Monday to Friday, 9:00am to 5:30pm. Please note initially there will be full time training for 4-5 weeks, Mon-Fri 09:00am 05:30pm. Must be eligible to work in the Republic of Ireland Full time Must be able to pass all background checks #J-18808-Ljbffr
Working Hours : 37.5 hours / week, Shift between 8am to 8pm. Mon – Sat Specific Responsibilities Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner. Handle customer issues and complaints in a manner that is empathetic, sensitive and confident. Deliver consistent performance through adherence to the appropriate processes. Effectively analyse moderately complex information and /or unusual situations using a variety of techniques. Work within a team to meet and exceed individual/team performance targets including SLA’s Demonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings Analyse, evaluate and complete work in accordance with agreed standards and limits Liaise with other departments as necessary Carry out any other tasks or responsibilities as required in the role Personal Skillset Customer Service – Handle calls, emails and web‑chats coming into the business and pre-call planning / preparation, understand the importance of voice, being polite and engaging, an active listener blocking out distractions, able to establish customer's wants, able to deliver attention grabbing statements whilst outlining needs. Able to handle objections. Administration – Accurately and efficiently handle incoming and outgoing mail in a manner that complies with regulatory requirements. Customer Focus – Increase customer satisfaction through the delivery of excellent service. People and Workflow Management – Manage own time and priorities and can remain focused, positive and enthusiastic when issues are encountered. Colleagues – Work positively as part of a team and in supporting and motivating others to achieve team objectives. Operational Effectiveness – Deliver consistent performance through adherence to the appropriate processes. Desirable Business Skillset Experience in a customer service, sales or office‑based role is desirable Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable Proficiency in MS office and overall computer literacy. #J-18808-Ljbffr
Covalen in Dublin is seeking a dedicated customer service representative to handle high volume calls, emails, and web-chats effectively. The ideal candidate will demonstrate a strong focus on customer satisfaction and adhere to processes while analyzing information and collaborating with team members to meet performance targets. Key skills include customer service, administration, and proficiency in MS Office. Offering a full-time role with 37.5 hours per week, shift between 8 am to 8 pm, Monday to Saturday. #J-18808-Ljbffr
Covalen is seeking a Customer Operations Specialist for a 6-month temporary contract in Limerick. This role involves managing customer inquiries through a virtual call center, ensuring compliance with regulations, and meeting sales targets. Candidates must have excellent communication skills in English, the ability to multi-task, and a keen willingness to learn. The position is fully onsite and offers regular working hours from Monday to Friday, 9:00 AM to 5:30 PM. #J-18808-Ljbffr
The Customer Service Representative (CSR) is accountable for providing customer service support in the financial services sector to customers of our client, including the provision of information, resolution of queries, communication with internal customers and handling of complaints. The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed. Duties and Responsibilities Provide support and services on calls and via emails for various activities such as: Handling requests on missing payments or payments history Provision of information on cheques / other payment methods Process changes to instructions regarding payment tools / payment preferences Process changes of personal data and customer addresses Handling queries relating to proof of life procedures / campaigns. Support on internal processes and procedures (Admin tasks) Adhoc tasks and projects will be assigned based on business requirements. Support the company’s efforts to achieve certification to the ISO 9001 Standard for the team Compliance with data protection, GDPR and training requirements. Education and Experience Experience of 6-12 months in a customer service environment Preferably in a finance, banking, payments, call center or pensions sector. Excellent knowledge of Microsoft Office suite Essential Skills and Abilities Ability to function in a fast-paced environment where standard of quality and timeliness are established Must possess excellent PC skills Must be goal orientated Ability to speak, read and comprehend required language(s) (as advertised), including English possess good verbal communications skills Must possess superior listening skills Ability to deliver information at customer’s knowledge level in an understandable manner Strong interpersonal skills and ability to think independently and follow through effectively Ability to apply a logical problem-solving approach to resolving customer problems and enquiries This is a language specific role and candidate must have fluency in any of the required language – Dual language fluency may be required for some roles : German Spanish Portuguese French #J-18808-Ljbffr
A leading financial service provider in Leinster is seeking a Customer Service Representative to provide support to clients through calls and emails, manage payment queries, and ensure compliance with data protection standards. Candidates should have 6-12 months of customer service experience and fluency in either German, Spanish, Portuguese, or French alongside English. The company promotes strong values and aims to exceed customer expectations. #J-18808-Ljbffr
