ON SITE – (Part-time) Only - 9am to 5.30pm Permanent Contract We are looking for a Customer Operations Specialist to support one of Ireland's leading financial institutions as part of our growing team at Covalen. At Covalen, we are industry pioneers collaborating with organizations worldwide for over 25 years. This role offers on-site work with a Partner Banking Client in Limerick, with opportunities to gain experience in the financial services sector. Your Role at a Glance Support customer banking operations and handle sensitive information securely Manage inbound requests and processing across key customer accounts Ensure full compliance with operational and regulatory policies Deliver efficient, accurate service within established timelines Communicate effectively across internal teams and stakeholders What You Bring Strong administrative or operational experience (ideally in banking, insurance, or professional services) Excellent attention to detail and ability to manage multiple tasks Clear, professional communication skills – both written and verbal Ability to work independently and as part of a collaborative team A desire to learn and grow in a structured, high-performing environment What We Offer Opportunity to work with a top-tier Irish bank Full training and onboarding provided Be part of a supportive and people-focused team culture Career progression opportunities through Covalen Access to employee wellbeing & development resources Equal Opportunity Employer At Covalen, we champion diversity and equality across gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community. #J-18808-Ljbffr
Role - Customer Service Representative Location – Dublin Contract type - Permanent Work model – Hybrid (1x week in Office) Working hours - Monday to Friday - 7AM-7PM rotation work (37.5h per week) Language - Italian + 1 language (French/Spanish/Portuguese) Duties and Responsibilities Provide Information on Pension Payments Handling requests on missing payments Providing information on previous payment Provision of information on cheques Provision of movements carried out Provide information on payment methods Provide consultancy concerning the most efficient methods of payments available Provide customers with information on the choice of payment methods Process changes to instructions regarding payment tools Handle questions on international payments Process changes of personal data and customer addresses Process changes on payment preferences Handle enquiries on payment methods, Western Union and cheque payments. Provide information on miscellaneous queries Handling queries relating to proof of life procedures Desired minimum requirements Education and Experience Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector. Excellent knowledge of Microsoft Office products Essential Skills and abilities Ability to function in a fast-paced environment where standard of quality and timeliness are established Must possess excellent PC skills Must be goal orientated Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills. Must possess superior listening skills Ability to deliver information at customer’s knowledge level in an understandable manner Strong interpersonal skills and ability to think independently and follow through effectively Ability to apply a logical problem-solving approach to resolving customer problems and enquiries Must be numerate and possess excellent attention to detail Benefits and perks Hybrid-working model Training & Development. Internal career progression opportunities. Employee assistance programme (EAP). Hive medical cash plan PRSA Scheme. Employee engagement initiatives Bike to work scheme. Equal opportunity employer At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community. #J-18808-Ljbffr
Covalen in Dublin is seeking a Customer Service Representative who will handle queries regarding pension payments and payment methods. The ideal candidate should have at least 6 months of experience in customer service, with excellent knowledge of Microsoft Office and a strong ability to communicate effectively in Italian and one additional language (French, Spanish, or Portuguese). The role features a hybrid work model, training and development, and various employee benefits. #J-18808-Ljbffr
Covalen is seeking a part-time Customer Operations Specialist for on-site work with a leading bank in Limerick, Ireland. Responsibilities include supporting banking operations, managing customer requests, ensuring compliance, and effective communication within teams. Ideal candidates have administrative experience (preferably in banking), strong attention to detail, and a collaborative mindset. The role offers comprehensive training and prospects for career growth in a supportive environment. #J-18808-Ljbffr
Working Hours Week shift - Monday to Friday 11am to 3pm (only) OR Weekend shift - Saturday and Sunday 9am to 5:30pm (only) Please note initially there will be full time training for 7 to 9 weeks. Mon – Fri 9-5.30 pm. Shifts are fixed Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, click Life at Covalen As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers. An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure. Responsibilities Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls. Receiving inbound calls from customers through a virtual call centre, answering various questions. Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to. Drive sales to achieve targets. Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross‑selling of relevant products. Requirements Minimum 6 months experience in a customer facing role. Excellent communication (spoken & written English) and interpersonal skills. Eager to learn and grow with Covalen. Must be eligible to work in the Republic of Ireland and must be able to pass all background checks. 1 Virtual interview with the Customer Operations team Online Tech and English language assessment Extensive training and access to Wellness Programme Employee Engagement Initiatives & Committees Employee Assistance Program (EAP) Hive Medical Cash Plan PRSA and Bike‑to‑Work Scheme Tax Saver Tickets Be part of a great, friendly and a diverse team #J-18808-Ljbffr
Covalen is seeking a Customer Service Advisor to join their growing team in Limerick, Ireland. The role involves managing customer calls, ensuring records are current, and driving sales targets. Candidates should have a minimum of 6 months' customer service experience, excellent communication skills in English, and be eager to learn. The position offers fixed shifts and extensive training in a diverse and supportive work environment. Covalen values commitment to providing best-in-class customer support. #J-18808-Ljbffr
