Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family, were part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us and well give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times. We do that by living our values Integrity, Respect, Customer-driven, Excellence, and Generosity in everything that we do. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. Were also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats dont lie in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if theyve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, wed love to have you. Experienced Claims Handler This is an exciting career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits. We are currently hiring for an experienced Claims Handler to join our Third-Party Motor Damage team based in Galway. The role is a full-time position and can be office-based or with hybrid flexibility following training and probationary period. Training takes place in our Galway office in Knocknacarra. We are looking for individuals with minimum APA qualification and /or prior claims handling experience. Key Responsibilities: You will spend most of your time reviewing and assessing claims for Third Party claimants. Having high levels of empathy and understanding for our customers and claimants This will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress third party claims towards settlement Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement. Supporting more experienced colleagues in the handling of complex cases Delivering the highest standards of quality to continuously improve Requirements: APA Qualified working toward CIP 1-2 years experience handling motor damage claims. Experience in motor claims handling negotiation and settlement Strong customer services skills Confident, enthusiastic, and professional phone manner Ability to communicate with customers over the phone and multitask Ability to work independently on assigned portfolio to achieve team performance targets Experience of Microsoft Word and Excel desirable but not required Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Claims Handling motor damage Customer Services Benefits: Bonus & Benefits
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family, were part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us and well give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times. We do that by living our values Integrity,Respect,Customer-driven,Excellence, andGenerosity in everything that we do. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. Were also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats dont lie in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if theyve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, wed love to have you. Customer Claims Handler This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits. We are currently hiring for several Customer Claims Handler roles to join our team based in Galway. The role is a full-time position and can be office-based or hybrid following training period. Training takes place in our Galway office in Knocknacarra. We are looking for individuals at entry level (no prior insurance experience required) and also have positions for experienced claims handlers. Key Responsibilities: You will spend most of your time reviewing and assessing claims Having high levels of empathy and understanding for our customers Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement. Supporting more experienced colleagues in the handling of complex cases Delivering the highest standards of quality and working with your coach to continuously improve Requirements: Strong customer services skills Confident, enthusiastic, and professional phone manner Ability to communicate with customers over the phone Experience of Microsoft Word and Excel desirable but not required Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Customer Service Office Administration Telephone skills Insurance Benefits: Bonus & Benefits
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family, were part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us and well give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times. We do that by living our values Integrity,Respect,Customer-driven,Excellence, andGenerosity in everything that we do. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. Were also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats dont lie in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if theyve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, wed love to have you. Senior Claims Handler Motor Damage A Senior Claims Handler role involves supporting a Team Manager to achieve operational and quality targets. You will assist in the following areas: coaching & developing your team, completing Quality Assurance, implementing standards to deliver on customer service and quality excellence, complaints & queries, professional and technical capabilities while also spending time in your core role. Key Responsibilities: Assisting the Team Manager in leading and developing the team to ensure operational and quality targets are delivered. Guiding and coaching new team members to increase professional and technical capability. Improving customer service and quality standards. Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits. Assisting in quality assurance and identifying key trends. Supporting the Team Manager to ensure all relevant aspects of CPC and MCC regulations are strictly adhered to. Drive behaviours that: Ensure key SLAs are met within the team Create an environment of learning and development to ensure our customers receive an informative & professional experience. Requirements: APA or CIP Qualified 2 years claims handling experience Strong communication skills Excellent attention to detail Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: APA Claims Handling Benefits: Bonus & Benefits
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family, were part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us and well give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times. We do that by living our values Integrity, Respect, Customer-driven, Excellence, and Generosity in everything that we do. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. Were also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats dont lie in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if theyve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, wed love to have you. Property Loss Adjuster Excellent new opportunity to join our Claims team in Dublin. We are looking to hire an experienced Loss Adjuster to handle property claims in order to achieve settlement outcomes in line with business strategy and goals, regulatory and corporate policies and customer propositions. You will spend the majority of your time assessing household or commercial scene of loss/events, gathering relevant information, documenting findings and advising customers. You will be field based, working in various locations throughout Ireland and dealing with customers on a one to one basis. Reporting to the Technical Property Claims Lead, you will have strong analytical, communication and organisation skills, and enjoy using your strong investigative, negotiation and decision-making abilities to deliver an effective service to our customers. Key Responsibilities: As a Loss Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With knowledge in property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries. Utilizing your negotiation skills, you will aim for optimal outcomes in claims settlements, while providing excellent customer service and fostering relationships with clients. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary, in order to deliver high standards of customer satisfaction. In addition to effectively managing your portfolio of claims, you will participate in surge event management to provide vital support during these critical times. Requirements: CIP qualified 3+ years Loss Adjusting experience Dip LA, or progress towards ACILA/ACII is desirable but not essential Experience of dealing with brokers and a wide variety of customers Strong negotiation and interpersonal skills Excellent verbal & written communication skills Excellent attention to detail This role is Field Based, so a Full Driving Licence is required Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Claims adjuster Claims Knowledge stateholder management
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family, were part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us and well give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times. We do that by living our values Integrity, Respect, Customer-driven, Excellence, and Generosity in everything that we do. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. Were also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats dont lie in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if theyve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, wed love to have you. Injury Claims Handler We are currently expanding our Motor Injury Team in Galway. This role as Motor Injury Claims Handler will involve handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives. You will spend most of your time, assessing information about a claim, implementing the appropriate strategy for that claim, managing customer interactions, and liaising with suppliers, to proactively bring a claim to the right conclusion. This role is based in our office in Galway, however hybrid options can be available following training period. Key Responsibilities: Managing a portfolio of cases to ensure each case is reserved appropriately in line with RSAIs case reserving methodology. Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided. Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures. Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business. Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. Organising and using approved internal and/or external suppliers to drive proactive settlement of claims. Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team. Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer. Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews. To work always within your individual claims handling license. To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics. To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches. To have a full understanding of relevant legislation and market agreements/developments. To always adhere to Claims Best Practice. Requirements: CIP/ACII preferred or other recognized qualifications 2/3 years experiences in Injury & Liability Claims Knowledge of local market Working always within your individual claims handling licence Customer service experience in financial services industry Excellent communications skills Regulatory Requirements: Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification) This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles. If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Motor injury Claims Claims Knowledge Motor Claims Benefits: Work From Home
