About the role This senior, customer-facing role leads the Limerick window blinds team, with full ownership of the customer journey from first contact through installation and after-sales care. The successful candidate will be a hands-on leader who loves solving customer problems, managing detail, and setting high standards for service and quality. About ACMEblinds ACMEblinds is Irelands favourite window blinds company, proudly Irish and family-run for over 70 years. Everything is manufactured in Ireland, and we are known for offering the best window blinds on the market, combining high-quality hardware, the latest technology and one of the widest ranges of fabrics at everyday better-value prices. Our extensive range includes roller, vertical, Venetian, Roman, and motorised blinds, as well as awnings, plantation shutters, and custom-printed blinds, all bespoke and expertly made for each window, professionally fitted. Key responsibilities Lead and support the Limerick blinds team to deliver an exceptional customer experience at every stage. Take full ownership of the customer journey, from enquiry and in-home consultation through ordering, installation and after-sales service. Conduct in-home visits to customers, advising on suitable made-to-measure blinds and related solutions (full product training provided). Ensure all orders are accurately specified, measured and processed, with meticulous attention to detail on product, fabric, sizes and special requirements. Coordinate with manufacturing and installation teams to ensure timely and high-quality installations. Handle customer queries, complaints and warranty issues promptly, professionally and with a focus on fair, long-term solutions. Monitor and improve local service standards, customer satisfaction and repeat/referral business. Maintain accurate records, documentation and administration to support smooth operations and reporting. Skills and experience Minimum 10 years customer service experience in Ireland, ideally in a hands-on, customer-facing role. Experience working with a made-to-measure or custom product (e.g. interiors, kitchens, wardrobes, windows, joinery) is highly desirable. Previous window blinds experience is not essential full training on all ACMEblinds products, systems and processes will be provided. Strong leadership abilities with the confidence to set standards, coach team members, and lead by example. Excellent administration and organisational skills, with a strong focus on accuracy and follow-through in all order processing. Outstanding communication and people skills, with the ability to build trust in customers homes and over the phone. A strong sense of ownership and accountability for the overall customer experience and outcomes. Requirements Full, clean Irish driving licence (a fully expensed company vehicle is provided with the role). Comfortable travelling to customer homes across Limerick and the surrounding areas. Eligibility to work in Ireland on a full-time, permanent basis. Be living in Limerick What we offer A leadership role with one of Irelands best-known and most trusted blinds brands. Comprehensive training on ACMEBlinds full product range, including blinds, shutters, awnings and custom printed solutions. Fully expensed company vehicle, plus all tools and support needed to succeed in the role. A competitive package with real scope to grow the business and your career within a long-established, proudly Irish manufacturer. If this sounds like you, please apply with your CV and a brief cover note outlining your relevant customer service experience and why you would be a great fit to lead the Limerick team. Skills: People Skills Attention to detail Excellent Customer Service Self Motivated and able to work on own Initiave Benefits: Company Vehicle Flexitime Mobile Phone Paid Holidays Pension Fund Performance Bonus