Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As the On-site EAP Consultant Team Lead , you will provide professional onsite services to dedicated customer and team members. You will have varied responsibilities which will include assessment and referral, management consultations, training, and critical incident response and provide support to a team of on-site consultants and overall performance and client metrics.
Please note: This role is a 2 year fixed-term contract.
Primary Responsibilities
Deliver solution focused consultation; helping clients define goals, plan action and gain insight.
Assess and refer to appropriate programs and services including but not limited to: Work life, behavioral health, substance abuse/chemical dependency and community-based resources.
Assist with referrals for members needing ongoing/additional counseling services as appropriate.
Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.).
Provide manager consultation services on a variety of work-related issues such as performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues.
Provide crisis intervention and management support in response to Critical Incidents.
Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns).
Participate and conduct 1 on 1's, team meetings, and other meetings as required with team members.
Work with team to complete compliance on required task as defined by customer and Optum.
Required Qualifications
Master's degree in Psychology, Counselling or Health Psychology.
Accredited and Licensed practitioner.
Proven solid clinical experience post Qualification.
Proven experience in designing and delivering psycho-educational training programs to enhance resilience and coping skills.
Proven ability to maintain professionalism and ethical standards in a corporate environment, including effective communication and confidentiality.
Demonstrated proficiency in Microsoft Office Suite and various video conferencing technologies.
Proven solid data management skills, ensuring accurate and efficient handling of client information and session records.
Proven experience leading teams.
Preferred Qualifications
Proven experience in settings such as EAP, managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues.
Training in EAP, workplace and organizational dynamics.
Demonstrated solid written and verbal communication skills.
Demonstrated solid interpersonal skills required and the ability to work effectively among different levels of management and personnel.
Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities.
Proven strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks.
Demonstrated ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others.
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.
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