Manager, Global Response Operations (GRO) Detection Dublin, Ireland • London, UK • Full Time Meta is looking for an experienced leader to join the Global Response Operations Detection team (GRO Detection). As a Manager on the GRO Detection team, you will be responsible for managing a team of detection analysts, focused on identifying emerging on-platform issues that pose harm to individuals, communities, and businesses on our platform and helping mitigate those by working cross-functionally. Our team accomplishes this by developing signals for detection, running advanced content and behavioral investigations, and driving prioritized enforcement. As a new team, we are looking for a strategic and entrepreneurial leader to help innovate and execute in this new and dynamic space, incorporating and leveraging technology. About the team Global Response Operations is an organization within Global Operations that responds to real-time crises, proactively identifies and evaluates emerging issues, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing events and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The Detection team within Global Response Operations is focused on building and executing detection strategies to identify emerging issues early and facilitate comprehensive mitigation. We partner closely with other Global Response Operations teams, Policy, Product, and Process teams to mitigate those issues. Responsibilities Lead a team of Detection Analysts to drive and execute detection strategy across our prioritized problems. Build lasting, collaborative cross-functional relationships with Global Risk Operations, Broader Global Operations teams, Product, Policy, Legal, Global Response among others. Participate in team and organization strategy building to ensure agility in team to help meet the changing needs of the team, company, and community, while driving stability in the team to achieve the long-term vision. Identify and initiate new opportunities for new projects or focus areas for both GRO and the detection team, as well as innovate collaboratively on solutions. Develop an ongoing understanding of the company-wide detection ecosystem to partner with and influence stakeholders to help solve the highest priority issues for Meta and its communities. Attract, build, manage and develop a talented team with a broad range of skills, experiences, perspectives, and backgrounds. Work with potentially graphic and objectionable content. Minimum Qualifications 10+ years of experience in operations, intelligence, Trust & Safety, project management, building out technology solutions or related functions. 5+ years of people management experience. Experience prioritizing and ensuring that key initiatives move forward, managing multiple cross-functional stakeholders and working with urgency. Executive presence and effective communication skills. Critical thinking/analytical leadership experience. Demonstrated skill to work in ambiguous environments and create solutions to complex problems. A proven team player adaptable to a fast-paced environment, and with experience building new teams. Experience communicating complex or technical information to both technical and non-technical audiences. Proven leader managing remote and distributed teams with experience growing new teams. Preferred Qualifications Advanced Data Skills - SQL proficiency. Proficiency in AI branches and ML concepts. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form . Apply for this job. Take the first step toward a rewarding career at Meta. #J-18808-Ljbffr
The Global Response Operations organization within Meta responds to real-time crises, proactively identifies and evaluates emerging risks, conducts investigations related to risks, and assesses ways to benefit our community. By managing incidents and crises to resolution, the organization drives continuous improvement with our partners across Meta. The SEO (Specialized Enforcement Operations) team focuses on high-priority, complex, or regulatory enforcement demands, providing specialized support where systems or scaled solutions need it. The team is agile, bringing enforcement experience to adapt to shifting priorities and emergent situations, often requiring local context, language, policy, community, or functional expertise. You will collaborate with stakeholders in Operations, Policy, Legal, Process, and Product teams to review and enforce content reported for potential abuse, resolve user account issues, and enhance the support experience for the Brazil Region. You will also address enforcement issues across various Meta markets. The Market Specialist will be part of a data-driven team dedicated to community protection through enforcement, scaling operations by optimizing and automating processes, solving challenging problems, and preventing issues. Responsibilities: Enforce crisis response efforts within the Brazil region. Participate in an on-call operational structure to enforce critical content in SEO markets, with a focus on Brazil. Utilize language skills and geopolitical knowledge of LATAM markets to detect signals and insights for enforcing complex risks and operational issues. Support the development of scalable solutions to improve community support in LATAM, in collaboration with other regions. Investigate and resolve issues related to META products, including abusive content, account support requests, and objectionable material such as graphic images, videos, and offensive language. Assist enforcement efforts on content from multiple sources globally where language expertise isn't required. Support enforcement of integrity risks affecting local and regional advertising, helping to protect advertisers and streamline ad delivery processes. Analyze key metrics and work with cross-functional teams to enhance processes and tools. Build expertise in regional abuse areas and collaborate on enforcement strategies. Investigate emerging risks and collaborate with cross-functional teams on resolutions and policy recommendations, using geopolitical and operational insights. This role may involve exposure to graphic or objectionable content, including but not limited to violent, abusive, or disturbing material. Minimum Qualifications: Fluency in Portuguese. At least 1 year of experience in an operations environment. Experience communicating with diverse audiences in the LATAM market. Experience working with social media platforms, especially Facebook and Instagram. Ability to handle graphic and objectionable content. Experience managing ambiguity and developing new processes in response to changing circumstances. Preferred Qualifications: Technical skills such as Excel, SQL, and visualization tools like Tableau for analytics and reporting. About Meta: Meta builds technologies to connect people, foster communities, and grow businesses. From Facebook to immersive realities, Meta aims to shape the future of social technology. Compensation varies based on skills, qualifications, experience, and location, and includes benefits. #J-18808-Ljbffr
Join to apply for the Integrity Compliance Specialist role at Meta Join to apply for the Integrity Compliance Specialist role at Meta Get AI-powered advice on this job and more exclusive features. Meta is seeking a highly skilled Integrity Compliance Specialist to join our EU/UK Integrity Compliance Office. As a key member of our team, you will play a critical role in operationalising and scaling our compliance monitoring and oversight efforts in relation to the Digital Services Act (DSA), Terrorist Content Online Regulation (TCOR), and Online Safety Media Regulation Act (OSMRA) as well as commitments made to regulators as a result of investigations or in accordance with Codes of Conduct. In this exciting role, you will have the opportunity to work closely with cross-functional teams to design, implement, and maintain effective compliance monitoring programs that ensure Meta's products and services meet regulatory requirements. Your expertise will help us navigate the complex landscape of integrity compliance, mitigate risks, and promote a safe online environment for our users.If you are passionate about integrity compliance and have a demonstrated understanding of regulatory frameworks, we encourage you to apply for this rewarding opportunity. Join our team and contribute to shaping the future of online safety and compliance at Meta. Integrity Compliance Specialist Responsibilities: Develop and maintain an understanding of regulatory requirements related to the Digital Services Act (DSA), Terrorist Content Online Regulation(TCOR), Online Safety Media Regulation Act (OSMRA) and various codes of conduct and new and emerging regional regulation Collaborate with cross-functional teams to design, implement, and maintain an effective compliance monitoring program that meet regulatory requirements Identify areas for improvement in our compliance monitoring processes Design and implement compliance monitoring metrics and reporting dashboards to track compliance with regulatory requirements Develop and maintain relationships with internal stakeholders to ensure effective communication and coordination on compliance matters Identify and escalate potential compliance issues to Executive stakeholders, Executives, Leaders, Leadership team, decision makers and other relevant stakeholders Ensure that compliance monitoring policies and procedures are up-to-date and reflect changes in regulatory requirements Identify and assess risks associated with non-compliance with regulatory requirements Build and maintain relationships with internal stakeholders, including product, engineering, and operations teams Prepare regular reports on compliance monitoring activities and outcomes for Executive stakeholders, Executives, Leaders, Leadership team, decision makers and other stakeholders Maintain accurate and complete records of compliance monitoring activities, including policies, procedures, and training materials Ensure that all compliance monitoring documentation & evidence repository is up-to-date and reflects changes in regulatory requirements Minimum Qualifications: 4+ years of experience in building, developing, maintaining and scaling frameworks in a tech or regulated environment 4+ year's experience with the specific content regulation subject matter expertise Preferred Qualifications: Demonstrated experience within a technology, regulatory, or consulting sector Experience in building and developing compliance frameworks, policies and procedures Demonstrated experience of scaling compliance monitoring in a regulated environment Demonstrated experience interfacing with all levels of partners and stakeholders Operational experience and understanding content-related regulations and regulatory landscape Demonstrated experience liaising with internal audiences such as legal and auditors Demonstrated experience in the preparation and delivery of updates to Boards, Executive stakeholders, Executives, Leaders, Leadership team, decision makers About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Finance and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at Meta by 2x Sign in to set job alerts for “Compliance Specialist” roles. 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Manager, Global Response Operations (GRO) Detection Dublin, Ireland • London, UK • Full Time Meta is looking for an experienced leader to join the Global Response Operations Detection team (GRO Detection). As a Manager on the GRO Detection team, you will be responsible for managing a team of detection analysts, focused on identifying emerging on-platform issues that pose harm to individuals, communities and businesses on our platform and helping mitigate those by working cross functionally. Our team accomplishes this by developing signals for detection, running advanced content and behavioural investigations, and driving prioritised enforcement. As a new team we are looking for a strategic and entrepreneurial leader to help innovate and execute in this new and dynamic space, incorporating and leveraging technology. About the team Global Response Operations is an organization within Global Operations that responds to real-time crises, proactively identifies and evaluates emerging issues, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing events and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The Detection team within Global Response Operations is focused on building and executing detection strategies to identify emerging issues early and facilitate comprehensive mitigation. We partner closely with other Global Response Operations teams, Policy, Product and Process teams to mitigate those issues. Responsibilities Lead a team of Detection Analysts to drive and execute detection strategy across our prioritized problems. Build lasting, collaborative cross-functional relationships with Global Risk Operations, Broader Global Operations teams, Product, Policy, Legal, Global Response among others. Participate in team and organization strategy building to ensure agility in team to help meet the changing needs of the team, company and community, while driving stability in the team to achieve the long term vision. Identify and initiate new opportunities for new projects or focus areas for both GRO and the detection team, as well as innovate collaboratively on solutions. Develop an ongoing understanding of the company-wide detection ecosystem to partner with and influence stakeholders to help solve the highest priority issues for Meta and its communities. Attract, build, manage and develop a talented team with a broad range of skills, experiences, perspectives and backgrounds. Work with potentially graphic and objectionable content. Minimum Qualifications 10+ years of experience in operations, intelligence, Trust & Safety, project management, building out technology solutions or related functions. 5+ years of people management experience. Experience prioritizing and ensuring that key initiatives move forward, managing multiple cross functional stakeholders and working with urgency. Executive presence and effective communication skills. Critical thinking/analytical leadership experience. Demonstrated skill to work in ambiguous environments and create solutions to complex problems. A proven team player adaptable to a fast-paced environment, and with experience building new teams. Experience communicating complex or technical information to both technical and non-technical audiences. Proven leader managing remote and distributed teams with experience growing new teams. Preferred Qualifications Advanced Data Skills - SQL proficiency. Proficiency in AI branches and ML concepts. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. #J-18808-Ljbffr
Meta is seeking a highly strategic, quantitative, process and detail-oriented business leader to join the EMEA Sales Strategy Planning & Operations team. This is a key opportunity to be part of an EMEA team that plays an integral role in executing Small & Medium Business Group's (SMBG) business processes and sales plans, driving operational rigour and efficiency, and producing insights to inform decisions. The mission of the Sales Strategy Planning & Operations group is to maximize business performance by being the objective, trusted partner to the sales business through insights, operational rigour and cross-functional collaboration. We identify and drive critical projects and initiatives to support revenue growth, while supporting the operational cadence to surface business insights. In your role as the Sales Strategy Planning & Operations lead, you will be a key partner to the business delivering against three core functions: Core operations (e.g. performance reporting, driving rhythm of business (target-setting and tracking) across sales teams) Take a data-driven approach to supporting business growth and driving efficiencies across processes, organization and systems; identify market and product opportunities to global teams Support issues escalation and resolution across revenue, product and sales rigour. EMEA Sales Strategy Planning & Operations Lead Responsibilities: Provide analytical support to help drive initiatives critical to growth of our fastest growing ad sales channel, Mid-Market and Small Business Group (collectively SMBG). Uncover trends and insights about product opportunities, providing data-driven feedback of market nuances to central product teams. Provide key insights for business leadership to support strategic decision-making. Collaborate with Sales leadership and cross-functional stakeholders on strategic projects focused on driving efficiency, uncovering new opportunities, improving resource allocation and operating models. Present findings and recommendations using data to the leadership teams. Drive rhythm of business with operational rigour, support portfolio management and service model, lead operational reviews and track performance on regional goals and priorities (for example monthly/quarterly business reviews), identify opportunities and key roadblocks to progress, and work efficiently across teams and time-zones to remove them. Communicate with and influence leadership on a regular basis, highlighting progress towards goals, key risks and dependencies. Translate and execute global initiatives to regional/local level, and drive alignment through partnerships with regional/local and cross functional teams. As this role supports a Global organization, partner and collaborate with cross functional teams across timezones to deliver shared outcomes. Minimum Qualifications: 7+ years of experience leading strategy and operations projects in a consulting environment, corporate strategy/operations team, quantitative field (e.g. investment banking, PE/VC) or similar tech company Proficient in SQL and experience extracting and manipulating data from large / complex databases Track record of using data to understand business problems, generate actionable insights and recommendations. Problem solving and analytical skills, proficiency in solving complex and varied business problems (commercial, operational, organizational) Experience communicating with and influencing stakeholders at all levels of an organization. Experience thriving in a complex, ambiguous and fast-changing environment with agility to drive results through effective problem solving, collaboration and communication. Preferred Qualifications: Third-level qualifications in an technical/analytical field, such as, Finance, Statistics, Data Science, Engineering Prior experience working cross-functionally in a large organization with multiple organizational and business units. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. #J-18808-Ljbffr
Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We manage a large vendor workforce, deliver customer-centric solutions, and drive accountability for operational efficiency. Our team is dedicated to solving user issues, advocating for the Meta community, and ensuring the best experience for our platforms. Role: Market Specialist, Sub-Saharan Africa (Swahili / Amharic) Responsibilities: Perform expert review of content and ads on Meta’s platforms to ensure compliance with community standards and advertiser policies. Gather and deliver market-specific insights to develop tailored recommendations for improving Meta’s integrity outcomes. Communicate insights to cross-functional partners to enhance policies, processes, and tools. Partner with vendor operations to share feedback and track the impact of remediation plans. Develop expertise in safety, abuse, and account support at a global level. Contribute to projects aimed at increasing the effectiveness and efficiency of the Quality Expert Review team. Note: This role may involve exposure to graphic and/or objectionable content, including images, videos, audio, and writings that may be offensive or disturbing, such as child exploitation, violence, self-injury, or animal abuse. Minimum Qualifications: Bachelor's degree or equivalent experience. Fluency in English and Swahili or Amharic. Willingness to work with potentially graphic and objectionable content. Experience with qualitative and quantitative analysis. Experience collaborating with cross-functional teams. Preferred Qualifications: Experience with data-driven decision making, KPI management, quality assurance, and process optimization. About Meta: Meta builds technologies to connect people, find communities, and grow businesses. From Facebook’s launch in 2004 to immersive experiences like AR and VR, Meta aims to shape the future of social technology. Building a career at Meta means helping to create a future beyond current digital limits. Compensation varies based on skills, experience, and location. Benefits are offered in addition to base pay. Learn more about Meta’s benefits. #J-18808-Ljbffr
As Language Manager, Quality Programs, you will drive language quality for our localization efforts in markets for which we do not have internal language managers to manage the quality delivered by our localization vendors. This is a full-time position based in EMEA. As we work closely with team members in remote offices and regional stakeholders, you will be expected to work flexible hours, including evenings, to ensure effective communication and collaboration with global teams across timezones. Language Manager, Quality Programs Responsibilities: Work cross-functionally to drive high quality in our localization efforts for markets for which we do not have internal language managers to manage the quality delivered by our localization vendors Scale quality management processes, drive and oversee change management accordingly when rolling out new processes or implementing changes to existing ones Collect feedback from internal and external stakeholders and share with external vendors, and improve these processes Support continuous training programs for new and existing localization vendors Help maintain and update educational materials for localization vendors Educate internal stakeholders on best practices for internationalization Support operational needs for vendor quality monitoring and escalations This role involves regular collaboration with global teams. You will work closely with US stakeholders, which will require working evening hours several days a week to accommodate US timezones Minimum Qualifications: BA or equivalent (in a relevant field such as translation, linguistics, intercultural communication etc.) 3+ years of experience in the localization industry as a quality program manager, language manager, or in a similar role focused on localization quality management Familiarity with CAT, TMS and CMS tools Experience working with localization vendors Cross-functional collaboration experience Preferred Qualifications: Native or near-native fluency in a language other than English Experience with practical application of AI to localization workflows About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. #J-18808-Ljbffr
Meta is looking for an Infrastructure Accounting Manager to join the team. The company is in a period of exceptional growth, and we want people to join us who are ready for the challenge of helping us to build and scale. The ideal candidate will have experience of working well with cross-functional teams, providing accounting and process guidance for decision making, as well as managing a significant portion of Meta’s infrastructure investment on our balance sheet. You need to recognize how to strike a balance on getting the details right while still moving fast enough to support the rapid business growth. The candidate must be a highly driven, high energy, focused individual that can work well with internal and external partners at all levels. Responsibilities Drive the execution of US GAAP accounting for Meta’s subsea fiber portfolio including contract reviews, technical accounting memorandums, lease classification testing, impairment assessments, journal entries and SOX controls. Partner closely with various cross-functional teams to collect input and/or provide required accounting guidance that support the decision making of Infra Accounting. Prepare reporting deliverables to leadership detailing accounting results, risks being monitored and significant business updates. Provide oversight of US GAAP close efforts including preparation of journal entries, sub-ledger reviews, reconciliations, cost allocations, reporting and other duties as necessary. Participate in meetings with external stakeholders to represent Meta’s investment interests. Support ad hoc requests and projects including automation initiatives. Co-ordinate and review the work of our outsourcing business partners. Minimum Qualifications 8+ years experience in Accounting or Finance. Bachelor’s degree in accounting, finance or related discipline. Technical and operational knowledge of U.S. Generally Accepted Accounting Principles (GAAP). Experience in collaborating with cross-functional teams and business partners to drive impact. Preferred Qualifications Experience with Oracle Financials and Hyperion. Analytical and problem-solving skills. Track record of implementing process improvements. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form . Apply for this job Take the first step toward a rewarding career at Meta. #J-18808-Ljbffr
Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a large vendor workforce, delivering customer-centric solutions, and driving accountability for operational efficiency. Those who join our teams enjoy solving people’s issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.As a Quality Measurement Specialist, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight and insights on policy enforcement. You will collaborate with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta’s global network of users and business partners, ensuring our platforms are safe and that our processes are accurate, effective and efficient. Perform expert review of content and ads on Meta’s platforms against ensuring compliance with our community standards and advertiser policies Gather and deliver market specific insights on Meta’s platforms, developing tailored recommendations to improve Meta’s Integrity outcomes Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans Develop and share subject matter expertise across areas of safety abuse and/or account support at global level Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing Minimum Qualifications Bachelor's degree and/or masters or equivalent experience Fluency in English and Swahili or Amharic are essential Willingness to work with potentially graphic and objectionable content Demonstrable experience with qualitative and quantitative analysis Experience collaborating with multiple cross-functional partners Preferred Qualifications Experience with qualitative and quantitative analysis and data-driven decision making Familiarity with KPI management, quality assurance and process optimization About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here . Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form . Apply for this job Take the first step toward a rewarding career at Meta. Explore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here . Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form . #J-18808-Ljbffr
Market Specialist, Global Response Operations - Brazil The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is agile, bringing enforcement experience that can be deployed to shifting priorities and emergent situations, requiring local context, language, policy, community or functional expertise.You will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Brazil Region, as well as solve enforcement issues across a wide range of Meta markets.The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them. Market Specialist, Global Response Operations - Brazil Responsibilities Work as part of the Brazil team enforcing on crisis response within the region Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Brazil Use a combination of Language and LATAM Market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region Support scoping of scalable solutions to improve the support of our community of users in the LATAM Region and in partnership with other regions Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing Minimum Qualifications Fluency in Portuguese 1+ years of professional experience within an operations environment Experience communicating with a variety of audiences and stakeholders from the LATAM market Demonstrated experience working with social media platforms, particularly Facebook and Instagram Can work with graphic and/or objectionable content Experience working with ambiguity and developing new processes or solutions in response to changing circumstances Preferred Qualifications Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here . Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form . Apply for this job Take the first step toward a rewarding career at Meta. Explore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here . Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form . #J-18808-Ljbffr
