About the Role
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
The Senior Manager, operating at Assistant Principal Officer level, is a senior managerial grade and is a critical post in terms of delivery of the organisation’s strategic plan and ensuring quality service delivery to the public.
The Senior Manager will be involved in the management and delivery of the FSPO’s service, the analysis of complex issues that arise on complaint files in the Directorate, provision of guidance, managing, leading and motivating teams of people, delivering programmes and communicating and engaging with stakeholders.
The successful candidate will also be required to provide strong leadership to support the ongoing quality of the service, including meeting challenging key performance indicators.
This position is offered on a specified purpose contract basis of approximately 36 months to cover the absence of a permanent employee.
Key Responsibilities:
* Lead, develop and manage a team of Higher Executive Officers and where required, Executive Officers, to progress assigned complaint caseloads effectively and efficiently within stipulated timeframes;
* Lead, oversee and manage the delivery of key complaint documentation, including high quality summaries of complaint and other key complaint related documentation, by Higher Executive Officers and Executive Officers within the Directorate. The Summary of Complaint articulates the specific conduct complained of to the FSPO, to which the respondent Provider must answer. This incorporates a comprehensive and appropriate “Schedule of Questions” and “Schedule of Evidence Required” suitable to gathering of necessary detail and evidence, for the effective progression of the investigation of the individual complaint;
* Oversight and management of critical key performance indicators (“KPIs”) through the use of tools such as PowerBI;
* Develop and mentor Higher Executive Officers and where required, Executive Officers to reach their optimum in contributing to the goals, objectives and Directorate specific KPIs;
* Manage the performance of the Investigation Services team and individual team members including the management of Probation and the Performance Management and Development System (“PMDS”);
* Provide on-going feedback, conducting regular team meetings, and furnishing appropriate information including technical guidance;
* Provide advice and support to the Director and the wider Senior Management team on relevant matters;
* Contribute to the development of the Directorate’s workplan commitments, deliverables, strategic goals, and objectives, and driving successful implementation;
* Contribute to and support a training programme within the Directorate, assisting in the development and delivery of training, and other learning initiatives;
* Contribute to the development and achievement of the strategic goals of the FSPO generally, and divisional objectives in particular, by participating in cross-divisional projects and progressing potential strategic projects and change management programmes;
* Interpreting and applying the provisions of the Financial Services and Pensions Ombudsman Act 2017 (as amended);
* Researching and keeping abreast of relevant legislation and regulation;
* To deal efficiently with administrative duties as required;
* Adhering to the FSPO’s values and processes;
* Any other duties as assigned by the Ombudsman, Deputy Ombudsman or Director of Investigation Services from time to time.
Essential Criteria:
Candidates, on or before Friday 2nd January 2026 must meet with 1 or 2 AND must meet i, ii, and iii:
1. A) Have been called to the Bar and be enrolled as a Barrister in the State or have been admitted and be enrolled as a Solicitor in the State
AND
1. B) Have practised as a Barrister or Solicitor in the State for not less than five years.
OR
2. A) Hold a qualification at Level 8 or higher on the National Framework of Qualifications (NFQ) OR an equivalent professional qualification
AND
2. B) Have a minimum of 8 years demonstratable professional experience relevant to the role.
AND
Candidates must also have the necessary experience with a record of achievement that demonstrates their capacity to deliver in this challenging role including:
i. Experience of analysing, evaluating and integrating a range of complex information such as contractual, legislative or regulatory provisions, in a rational and objective manner;
ii. Experience demonstrating good judgement and sound decision-making;
iii. Excellent writing skills and attention to detail as evidenced in their application form and or written exercise.
Desirable Criteria:
* Relevant experience in the financial services or pensions sectors
* Familiarity with financial services and pensions legislative and regulatory provisions and case law or a demonstrated ability to quickly develop this and a desire and ability to keep up to date with developments in these areas
* IT skills and knowledge of Microsoft Word, Excel, Access, PowerPoint, Outlook and MS Teams
* Demonstrable evidence of ongoing professional and personal development
* Experience of working within a judicial, quasi-judicial environment or similar, with experience of adherence to the principles of fair procedure and the ability to make evidence-based decisions
* Demonstrable knowledge and appreciation of the statutory, governance and policy framework within which the FSPO operates
How to Apply:
Completed application forms must be uploaded via the Conscia Talent website no later than 5pm (Irish time) on Friday 2nd January 2026. Applications will not be accepted by any other method, nor if received after the closing date. xsokbrc CV's will not be considered.
If you have any queries about the role, please contact Conscia Talent
