Sales Executive / Automated Equipment - Dublin Office with North & South Ireland territory Our client is in the Automation Equipment industry and are seeking a Sales Executive for new business. Salary: €50K - €55K / OTE up to €10K in first year, pension and company car. The Role Develops and manages client relationships while identifying service needs Responsible for strengthening the companys presence within an assigned customer base or market segment Generates and shares leads and sales opportunities across the wider sales team (including cross-selling) Ensures high levels of customer satisfaction and resolves issues in collaboration with the team Maintains accurate customer and contact records, ensuring data is up to date Actively identifies and pursues new business opportunities beyond the existing customer base Oversees RFQs and manages lead activity through relevant portals Takes ownership of leads, opportunities, orders and contracts to achieve sales targets and pricing objectives Keeps detailed records of opportunities, activities and client interactions Provides timely and accurate reporting Responsible for pricing using approved tools and optimising pricing and discounts within authority limits Ensures contracts accurately reflect agreed negotiation outcomes Manages the sales pipeline effectively, maintaining visibility across all stages Maintains accurate and up-to-date CRM records Executes individual sales plans to drive performance The Candidate Demonstrated success in sales and relationship management Relevant industry experience, ideally within service sales and selling to facilities or technical teams Strong skills in managing client interactions, delivering presentations, negotiating, closing deals and handling tenders and aftersales processes Solid understanding of basic contractual and financial terms Proven experience in tendering processes Strong IT proficiency, including experience with CRM systems such as Salesforce Skills: Sales experience Building relationships is key Negotiation and presentation exp Contract negotiation exp see spec Benefits: OTE Car Pension

POSITION SUMMARY The Power Software + Controls Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. - Technical Lead is required to join our software development department. The ideal candidate will play a critical role in the design, development, and implementation of software solutions that support the company's global engineering initiatives. This position requires a blend of technical expertise, leadership, and a strong understanding of engineering practices to ensure the delivery of high-quality, scalable, and efficient software systems. As the Technical Lead, you will guide a team of software engineers, working collaboratively with stakeholders across the organization to design and deliver cutting-edge solutions. You will be responsible for defining technical standards, evaluating technologies, and ensuring the alignment of software development efforts with business goals. RESPONSIBILITIES Technical Leadership: Provide technical direction and mentorship to the software development team, ensuring adherence to best practices, architecture, and design. Lead the architecture and design of complex software systems, ensuring alignment with business objectives and technical standards. Collaborate with cross-functional teams, including software developers, product managers, QA engineers, and IT, to deliver high-quality software solutions. Provide technical assistance with the preparation of detailed Functional Design Specifications (FDS). Oversee system integration efforts to ensure seamless interaction between components and technologies. Mentor, manage and guide engineering team members, fostering a culture of continuous learning and innovation. Define technical standards, best practices, and processes to ensure code quality, system performance, and reliability. Serve as a technical expert, troubleshooting and resolving escalated issues and risks within software projects. Assist with continuous improvement projects to improve department efficiencies. Be Subject Matter Experts (SME) in designated field. Implementation Oversight: Oversee the end-to-end development lifecycle, from requirements gathering and design to coding, testing, and deployment. Technology Evaluation: Stay up-to-date with emerging technologies and trends to evaluate and recommend new tools or approaches that can enhance team performance and solution quality. QUALIFICATIONS / SKILLS Educational Background: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. Experience: Proven experience (8+ years) in software development, with a minimum of 3 years in a leadership or technical role. Technical Expertise: Strong understanding of software architecture principles, design patterns, and cloud technologies. Experience with DevOps practices, CI/CD pipelines, and containerization (e.g., Docker, Kubernetes). Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop effective solutions. Communication Skills: Strong verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Leadership Abilities: Proven track record of leading and inspiring cross-functional teams to achieve project goals. TIME TRAVEL REQUIRED International site travel is an essential requirement for this position #LI-JK1 #vertivireland To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process, click the Apply button below to Login/Register.

Position Description ESB Networksis responsible forthe operation, maintenance, and construction of the electricity network. Have you got what it takes to succeed The following information should be read carefully by all candidates. We are seeking aProfessional Engineer to help deliver our continuity work programmes as part of our Net Zero Strategy. We are recruiting a Professional Engineer (PE), who will work alongside the Continuity Specialist, Technical Manager and Area Managers to support the successful delivery of our continuity work programme across the central region which includes network automation, system improvements and refurbishments. Key Responsibilities Developing and managing Continuity and other Network Improvement programmes in the region with the relevant stakeholders. Scope and high-level concept design of Network Improvement schemes. Report on continuity KPIs on weekly basis (e.g. CML and CI's). Produce the fault outage data on a daily & weekly basis which includes rectification of incorrect fault data,fault reporting, investigation and follow up. Managing the regional major fault log. Phase Balancing studies. Liaise with key stakeholders - Network Assets, Operations, Network Planners, National Continuity team to deliver on region KPIs for Continuity and Network Improvement programmes. Assistin the preparation of budgets and work plans for master work order approvals. Becoming very proficient in using the required systems e.g. NMS, Apex,Synergee, Sincal, UDW, WS500etc. Innovative Experience and Qualifications Essential Level 8 Engineering Degree or equivalent Minimum 3 years of relevant engineering experience Experience of working with a wide range of stakeholders Excellent communications and interpersonal skills Capability to usevisualisationof key data and metrics to drive improvement programmes Organised approach to workload and an ability to work on their own initiative and to tight deadlines. Proficient in the use of Microsoft Office suite Full clean EU driving licence and access to a car Desirable Experience in NMS, Apex, WS500, UDW, Sincal andSynergee Knowledge of Network Assets Knowledge of MV and LV Networks Proficient in Power BI Qualifications: A 3rd Level qualification or equivalent work experience is essential. Reporting to Technical Manager - Central Region - ESB Networks Location This role is based within the Central Region with hybrid working arrangements as per the ESB policy. The central region includes the below: Portlaoise Kilkenny Athlone Longford, Mullingar Tullamore Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business. Why Work with Us? Opportunity to lead Ireland's transition tonet zero carbon future Progressive, hybrid working model Career developmentthrough mentoring andtraining Corporate Social Responsibility Opportunities Sports and Social Clubs Networking opportunities Credit Union Generous Pension Access to staff well-being programmes Generous parental leave entitlements Strong values-based and inclusive culture Strong commitment to diversity, equity and inclusion Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted Salary €49,000 to €56,000 per annum Closing Date 1st May 2026 .buttontext4ebea33125a0ecd0 a{ border: 1px solid transparent; } .buttontext4ebea33125a0ecd0 a:focus{ border: 1px dashed #009DE0 !important; outline: none !important; } Diversity, Equity and Inclusion Statement ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, . About ESB Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity. To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process click the Continue to Application or Login/Register to apply button below.

Service Design Officer (Grade IV) Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. - Hybrid Unijobs on behalf of our public sector client have a requirement for Service Design Officer to join their team. The duration of this post is 12 months initially and location is Flexible/Hybrid working will apply - must be able to attend meetings/workshops as required. The successful candidate will report to an appropriate Line Manager and/or Designated Mentor within the Service Design team. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €19.77 per hour based on an annualised salary of €36,109. You will accrue 28 days annual leave per year and paid Bank Holidays. *Applicants must be eligible to work in Ireland at the time of application * Summary: The Grade IV Service Design Officer will provide administrative, analytical, and coordination support to service design and digital health initiatives. The post holder will assist in service mapping, user research, stakeholder engagement, and documentation of service improvements under supervision. Key Duties and Responsibilities: Service Design Support Assist in development of service design artefacts (journey maps, personas, service blueprints) Support user research activities and organisation of findings Assist in preparation of reports and presentations Care Pathway & Service Improvement Support Assist in mapping service processes and care pathways Support identification of inefficiencies and improvement opportunities Contribute to documentation of current and future state services Digital & Data Support Assist in documenting workflows, service requirements, and data flows Support coordination with ICT and informatics teams Maintain accurate service design documentation Stakeholder Engagement Support Assist in organising workshops and co-design sessions Prepare materials and capture outputs Record actions and support follow-up Project & Administrative Support Provide administrative support to projects * Track actions, timelines, and deliverables * Maintain documentation repositories Quality Improvement & Learning Support testing and evaluation of improvements Contribute to continuous improvement activities Eligibility Criteria Qualifications A Level 8 qualification (NFQ) or equivalent in Service Design, Human-Centred Design, Interaction Design, Health Informatics, Business, Engineering, or a related field. or Or a clinical healthcare professional qualification (Level 8 NFQ or equivalent) such as Nursing, Diagnostic Radiography, Physiotherapy, Dietetics, Occupational Therapy or other allied health profession. Experience (Desirable) Experience (including academic or placement experience) in service design, quality improvement, digital health, process mapping, or administrative/project support roles. Knowledge & Skills Basic knowledge of service design principles, understanding of patient-centred care, strong organisational skills, ability to manage information, and effective communication and teamwork skills. xsokbrc Competencies Teamwork; Information Management & Processing; Planning & Organising; Customer Service & Focus; Communications & Interpersonal Skills; Initiative & Problem Solving. Unijobs is an equal opportunities employer *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role * Skills: CT systems design architecture support documentation digital health Benefits: + Accrue 28 days AL per year

Team Horizon is seeking a Senior Product QA Manager & QP to join our clients team. Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. This is a leadership role and is responsible for compliance with marketing authorisations, current Good Manufacturing Practices (GMP), and supporting New Product Introductions (NPIs). Why you should apply: This is an excellent opportunity to make an impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience. What you will be doing: Manage QP , Regulatory, Change Management and New Product Introduction teams, including annual goal setting, performance reviews, development, and talent management. Ensure products (commercial and NPI/CTS) are manufactured and released in line with marketing authorisation, GMP, and company quality systems. Lead batch review and release, documentation, checks, and test completion. Oversee validation of manufacturing and testing processes and accurate record keeping. Provide quality governance on deviations, planned changes, and exception reporting with proper authorisations and regulatory notifications. Support NPI activities: change plan review, validation, documentation approval, and release of CTS batches Execute regulatory requests and submissions, engage directly with regulatory agencies (FDA, HPRA). Chair Change Review Boards, approve changes, oversee completion of QA tasks. Conduct internal/external audits and participate in regulatory/customer inspections. Manage complaint investigations, coordinate product recalls, and address quality defects. Ensure compliance with FDA CFR Parts 210/211/Q7, EU GMPs (ICH Q7, Volume 4), and QA Policies. Review and approve Product Quality Reviews (PQRs) and track finished product data. Provide QP oversight for SAP, LIMS setup changes, and manage site quality metrics. Act as Designee for the Quality Director when required. Lead department/site goals, provide technical leadership/guidance on QP/regulatory matters, and present technical data for decision-making. What you need to apply: MSc in Industrial Pharmaceutical Science (or a comparable course recognized for QP status per Article 49 of Directive 2001/83/EC). Minimum 10 years' experience in the healthcare/pharma sector within FDA/EMA approved environments. Demonstrated experience leading teams, with 7+ years in leadership roles Demonstrated attention to detail, strong problem-solving and innovative thinking abilities. Results-driven mindset with proven prioritization skills and commitment to quality. xsokbrc High integrity, strong work ethic, excellent verbal/written communication, and interpersonal skills. Skills: Regalutory Quality Assurance Quality Management GMP Benefits: Medical Aid / Health Care Parking Pension Fund Performance Bonus Annual Bonus / 13th Cheque

Customer Experience L&D Analyst Unijobs on behalf of our public sector client have a requirement for a suitably skilled Customer Experience L&D Analyst to join their team. Want to apply Read all the information about this position below, then hit the apply button. The duration of this post is 6 months initially with possible extensions thereafter. This role will be a flexible/hybrid position - The successful candidate must be able to attend onsite meetings & workshops as required. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.70 per hour based on an annualised salary of €57,898 You will accrue 30 days annual leave per year and paid Bank Holidays. Access to appropriate transport is required to fulfil the purposes of this role. Roles & Responsibilities: Collaborate with key stakeholders across the Help Desk, SAP COE and Customer eXperience function to identify learning needs and support the development of relevant training solutions. Design, develop and maintain structured onboarding and induction programmes for new L1 Help Desk staff, ensuring alignment with operational processes and service standards. Create and update engaging training materials, including digital learning content using tools such as Articulate 360, to support a blended learning approach. Deliver training sessions to staff on both a one-to-one basis and in group settings, adapting delivery style to meet differing learning needs and experience levels. Facilitate onboarding, system training and customer service skills sessions to support staff in achieving required performance standards. Develop and maintain refresher training programmes to reinforce knowledge, address performance gaps and support continuous improvement. Support the definition and documentation of role-specific competencies and learning pathways for Help Desk staff. Ensure all training materials and content are accurate, up to date and reflective of current processes, systems and organisational policies. Monitor and evaluate the effectiveness of training initiatives through feedback, quality metrics, and performance data, and support continuous improvement of learning materials. Contribute to the development of a consistent and supportive learning environment that promotes knowledge sharing and service excellence. Maintain training records and documentation in line with organisational requirements. Support the wider objectives of the Customer eXperience function, contributing to initiatives aimed at improving service quality and user satisfaction. Post Specific Requirements: Sufficient experience in developing and delivering training or learning support within a Help / Service desk, customer service or similar operational environment. Experience in designing and maintaining structured training materials, including onboarding and refresher content. Proficiency in developing digital learning content using e-learning authoring tools such as Articulate 360 or equivalent. Experience delivering training in both one-to-one and group settings, with the ability to adapt delivery style to different learning needs. Strong understanding of customer service principles and the behavioural skills required to support a high-quality user experience. Ability to translate technical or process-driven information into clear, user-friendly learning content. Strong communication and interpersonal skills, with the ability to engage effectively with a range of stakeholders. Excellent written and verbal communication skills demonstrating a command of the English language. Good organisational and planning skills, with the ability to manage competing priorities across training delivery and content development. Other Requirements Specific to the Post: Preferred experience working in financial services support background. xsokbrc Flexibility in working hours to meet the needs of the service. *Applicants must be eligible to work in Ireland at the time of application * *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role * Unijobs is an equal opportunities employer Skills: Training Delivery Articulate 360 Learning & Development (L&D) Stakeholder Collaboration Help Desk/Service Desk Support Benefits: 30 days' annual leave

Leading Commissioning Engineer Location: Ireland & Europe Type: Permanent Salary:DOE About the Role: You will take responsibility for the safe, consistent, and timely delivery of BMS commissioning activities, ensuring both technical excellence and commercial efficiency. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. This position requires strong expertise in Building Automation Systems, particularly ALC platforms alongside other industry-standard systems. You will be responsible for implementing, testing, and validating control strategies and graphical interfaces on-site across a range of building systems. The role demands strict adherence to company standards and client specifications across sectors including Commercial, Retail, Pharmaceutical, and Data Centres. Experience with WebCTRL, EIKON, and SiteBuilder is essential. Key Responsibilities: 1. Leadership & Safety Champion a strong safety culture across all commissioning activities, promoting Stop Work Authority and proactive reporting. Ensure all work is planned and delivered in line with RAMS, permits, client standards, and internal procedures. Lead safety engagement initiatives including toolbox talks, site walkdowns, and lessons learned reviews. 2. Commissioning Delivery Oversee and support engineers in point-to-point checks, I/O validation, and functional testing of systems. Commission and validate control strategies including alarms, trends, schedules, setpoints, and graphics. Supervise on-site BMS programming and modifications. Drive delivery in line with project milestones including pre-commissioning, commissioning, SAT, IST, and handover. Provide technical leadership on complex projects, particularly within live or critical environments such as data centres and pharma. Manage commissioning risks, issue logs, and change control processes, ensuring timely escalation and resolution. 3. Resourcing & Performance Management Support the allocation of engineers based on skillset, project requirements, and travel demands. Set clear performance expectations around delivery standards, documentation, and professionalism. Mentor junior engineers and contribute to development and succession planning. 4. Quality & Documentation Ensure adherence to commissioning standards, templates, and best practices. Oversee completion of all documentation including test scripts, evidence packs, and sign-offs. Ensure proper management of system backups, configuration control, and document storage (Teams/SharePoint). 5. Stakeholder Management Act as the primary commissioning contact for clients, contractors, and third-party vendors. Attend coordination meetings and represent the business during witnessing and key project phases. Manage expectations, communicate risks early, and maintain strong working relationships. 6. Training & Development Provide feedback on apprentice progress and support mentoring structures. Identify training needs across the team and support delivery through internal and external programmes. 7. Continuous Improvement Capture and share lessons learned to improve processes, standards, and delivery. Drive initiatives that enhance quality, reduce rework, and improve consistency across projects. Authority & Decision-Making: Authority to stop work where safety, compliance, or change control standards are not met. Escalate key risks relating to safety, programme, quality, or technical issues to senior leadership. Key Deliverables: High-quality commissioning documentation and evidence packs. Successful support of SAT/IST and smooth project handover. Ongoing feedback into standards and process improvements. Success Measures: Strong safety performance and reporting culture. Delivery aligned with project timelines and milestones Consistently high-quality, audit-ready documentation. Reduction in repeat issues through effective root cause analysis. Development and progression of team members. Positive client feedback during commissioning and handover phases. Skills & Experience: Proven leadership capability across safety, delivery, and stakeholder engagement. Minimum 6 years experience in BMS commissioning within critical or regulated environments. Strong technical expertise in ALC systems including WebCTRL, EIKON, SiteBuilder, and integrations (BACnet/Modbus) Excellent organisational and coordination skills. Strong communication skills with the ability to remain composed under pressure. For more information, please apply through the link provided for the attention of Daniel Kirwan or email If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. xsokbrc Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDKIRWAN

Sales Executive / Automated Equipment Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. - Dublin Office with North & South Ireland territory Our client is in the Automation Equipment industry and are seeking a Sales Executive for new business. Salary: €50K - €55K / OTE up to €10K in first year, pension and company car. The Role Develops and manages client relationships while identifying service needs Responsible for strengthening the companys presence within an assigned customer base or market segment Generates and shares leads and sales opportunities across the wider sales team (including cross-selling) Ensures high levels of customer satisfaction and resolves issues in collaboration with the team Maintains accurate customer and contact records, ensuring data is up to date Actively identifies and pursues new business opportunities beyond the existing customer base Oversees RFQs and manages lead activity through relevant portals Takes ownership of leads, opportunities, orders and contracts to achieve sales targets and pricing objectives Keeps detailed records of opportunities, activities and client interactions Provides timely and accurate reporting Responsible for pricing using approved tools and optimising pricing and discounts within authority limits Ensures contracts accurately reflect agreed negotiation outcomes Manages the sales pipeline effectively, maintaining visibility across all stages Maintains accurate and up-to-date CRM records Executes individual sales plans to drive performance The Candidate Demonstrated success in sales and relationship management Relevant industry experience, ideally within xsokbrc service sales and selling to facilities or technical teams Strong skills in managing client interactions, delivering presentations, negotiating, closing deals and handling tenders and aftersales processes Solid understanding of basic contractual and financial terms Proven experience in tendering processes Strong IT proficiency, including experience with CRM systems such as Salesforce Skills: Sales experience Building relationships is key Negotiation and presentation exp Contract negotiation exp see spec Benefits: OTE Car Pension

Electrical Apprenticeship Programme Nationwide Opportunities (Ireland) LinkedSkills is partnering with a leading utilities and civil engineering contractor to recruit Apprentices Nationwide for an exciting career opportunity in the construction and infrastructure sector. Find out more about this role by reading the information below, then apply to be considered. This is a fantastic opportunity to earn while you learn, gain valuable hands-on experience, and build a long-term career with one of Irelands leading contractors. Requirements Must be registered with SOLAS Willing to work on projects nationwide Interest in Electrical/ Civil engineering / Construction Ability to work safely in confined spaces and at heights (training provided) Working Hours 8:30 AM 5:30 PM, Monday to Friday What We Offer Full training provided Safe Pass training Training for confined spaces & working at heights Paid training subsidies depending on the training stage Travel Subs, depending on training Pay Trade Union Electrical Apprenticeship Rates 1st Year Apprentice 2nd Year Apprentice 3rd Year Apprentice 4th Year Apprentice Rates increase as apprentices progress through the SOLAS Electrical Apprenticeship Programme. Work alongside experienced industry professionals Opportunity to build a long-term career in infrastructure Start Your Career Today Gain recognised qualifications, develop valuable skills, and become part of major infrastructure projects across Ireland. xsokbrc Register with SOLAS and apply through Linkedskills to begin your apprenticeship journey. Job Types: Full-time, Permanent, Apprenticeship Benefits: Employee assistance program Free or subsidised travel Licence/Certification: Solas Registration Card (required) Work Location: Remote Skills: Must be registered with SOLAS Willing to work on projects nationwide Interest in Electrical / Civil engineering / Const Ability to work safely in confined spaces and at h Avalible to 100% Travel Benefits: Employee assistance program Free or subsidised travel Gain recognised qualifications, develop valuable skills become part of major infrastructure projects Trade Union rates of pay Full training provided

Customer Experience L&D Analyst Unijobs on behalf of our public sector client have a requirement for a suitably skilled Customer Experience L&D Analyst to join their team. The duration of this post is 6 months initially with possible extensions thereafter. This role will be a flexible/hybrid position - The successful candidate must be able to attend onsite meetings & workshops as required. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.70 per hour based on an annualised salary of €57,898 You will accrue 30 days annual leave per year and paid Bank Holidays. Access to appropriate transport is required to fulfil the purposes of this role. Roles & Responsibilities: Collaborate with key stakeholders across the Help Desk, SAP COE and Customer eXperience function to identify learning needs and support the development of relevant training solutions. Design, develop and maintain structured onboarding and induction programmes for new L1 Help Desk staff, ensuring alignment with operational processes and service standards. Create and update engaging training materials, including digital learning content using tools such as Articulate 360, to support a blended learning approach. Deliver training sessions to staff on both a one-to-one basis and in group settings, adapting delivery style to meet differing learning needs and experience levels. Facilitate onboarding, system training and customer service skills sessions to support staff in achieving required performance standards. Develop and maintain refresher training programmes to reinforce knowledge, address performance gaps and support continuous improvement. Support the definition and documentation of role-specific competencies and learning pathways for Help Desk staff. Ensure all training materials and content are accurate, up to date and reflective of current processes, systems and organisational policies. Monitor and evaluate the effectiveness of training initiatives through feedback, quality metrics, and performance data, and support continuous improvement of learning materials. Contribute to the development of a consistent and supportive learning environment that promotes knowledge sharing and service excellence. Maintain training records and documentation in line with organisational requirements. Support the wider objectives of the Customer eXperience function, contributing to initiatives aimed at improving service quality and user satisfaction. Post Specific Requirements: Sufficient experience in developing and delivering training or learning support within a Help / Service desk, customer service or similar operational environment. Experience in designing and maintaining structured training materials, including onboarding and refresher content. Proficiency in developing digital learning content using e-learning authoring tools such as Articulate 360 or equivalent. Experience delivering training in both one-to-one and group settings, with the ability to adapt delivery style to different learning needs. Strong understanding of customer service principles and the behavioural skills required to support a high-quality user experience. Ability to translate technical or process-driven information into clear, user-friendly learning content. Strong communication and interpersonal skills, with the ability to engage effectively with a range of stakeholders. Excellent written and verbal communication skills demonstrating a command of the English language. Good organisational and planning skills, with the ability to manage competing priorities across training delivery and content development. Other Requirements Specific to the Post: Preferred experience working in financial services support background. Flexibility in working hours to meet the needs of the service. *Applicants must be eligible to work in Ireland at the time of application* *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Training Delivery Articulate 360 Learning & Development (L&D) Stakeholder Collaboration Help Desk/Service Desk Support Benefits: 30 days' annual leave