Commercial Billing Specialist Department: Billing Employment Type: Full Time Location: Dublin 18 Compensation: €32,000 - €40,000 / year Description We are seeking a highly motivated and detail-oriented Billing Operations Specialist to join our team. Reporting to the Billing and Revenue Assurance Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle. As part of the operations team, you will work closely with other departments, including customer service, sales & finance to provide timely and precise billing information while adhering to industry standards and regulations. Key Responsibilities Billing Cycle Management: Support the end-to-end billing process for Yuno's commercial customers, ensuring accuracy, timeliness, and completeness. Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices and deliver internal audit and quality control activities. Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data. Data Analysis and Reporting: Analyze customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies. Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs. Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies. Assist in the preparation of financial reports for internal stakeholders and external auditors. Discrepancy Resolution: Investigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates. Respond to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication. Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes. Process Improvement: Analyse processes, systems, and data to identify areas of improvement and implement corrective actions. Recommend and assist in the implementation of system or procedural changes to optimize billing operations. Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems. Skills, Knowledge and Expertise Bachelor's degree in a numerate field. Other relevant certifications are a plus. At least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry. Familiarity with energy pricing models, tariff structures, and energy billing platforms. Excellent analytical, problem-solving, and troubleshooting skills. High attention to detail with the ability to work efficiently under tight deadlines. Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.). Proficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets. Strong communication skills and the ability to collaborate with cross-functional teams. Ability to adapt to a fast-paced environment and manage multiple tasks effectively. Ability to adapt to changing industry trends and regulatory requirements. Benefits Competitive salary & bonus structure Discounted Health Insurance - Group Scheme with Laya Healthcare Employee Assistance Programme - a confidential 24/7 support for employees provided by Telus Employer matching company Pension Scheme FREE Online GP Care available by Generous annual leave, increasing with service PrepayPower or Yuno Staff Tariff Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees Monthly beer and pizza on the first Friday of each Month Regular Fruit drops, twice a week Refer a Friend Scheme Tax Saver Travel Tickets Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.