Retail Manager Arboretum Urban Green, Dublin City Centre At Arboretum Urban Green, we know that skills are learned, nurtured, and celebrated. As an award-winning, forward-thinking, and sustainability-driven family business, weve built a reputation for creating inspirational destinations that connect people with nature, creativity, and each other. Our vision is to offer customers a haven of escape where home, gardening, food and family come together in a truly fulfilling retail experience. Guided by our values of Communication, Commitment, Customer Service, Reputation, and Leadership, weve cultivated a workplace where excellence, teamwork, and care for both people and the planet go hand in hand. We are currently recruiting for a Retail Manager to manage our Arboretum Urban Green Store in Dublin City Centre. This role manages the full retail floor including the indoor plant offerings, with oversight of the onsite café. Excellent customer experience standards and consistent operational leadership are essential. Key Responsibilities Store Leadership & Operations Lead the daily running of the Urban Green store, ensuring consistent, high operational standards. Manage rota's, staffing levels, daily briefings, and clear task allocation. Oversee stock control, replenishment, inventory accuracy, deliveries, and cash handling. Maintain high standards of store presentation, cleanliness, visual merchandising, and brand consistency. Ensure indoor plants are cared for, displayed properly, and maintained to Arboretum standards. Oversight of day-to-day café performance, ensuring smooth and effective operational management. Customer Experience Ensure every customer receives a warm, helpful, knowledgeable and memorable experience. Respond quickly to customer queries, issues or feedback to maintain our reputation for exceptional service. Create a welcoming, inspiring retail environment that reflects Arboretum values of Communication, Commitment, Customer Service, Reputation and Leadership and in turn, act as a role model to Arboretums values Drive sales and profitability through effective product knowledge, upselling, promotions, and category management. Implement seasonal activity, in-store promotions and local marketing initiatives. Monitor KPIs, sales reports, and customer trends to make data-led decisions. People Leadership Lead, support and coach the retail and café teams to deliver consistently high performance. Support the recruitment, onboarding, training and ongoing development of team members. Set clear standards, provide regular feedback, and foster a high-performing, positive working culture. Standards, Safety & Compliance Ensure all health and safety, food safety, and company policies are upheld without exception. Maintain tight operational controls and ensure all procedures are followed consistently. Champion a safe, organised, and efficient store environment. Continuous Improvement Identify opportunities to improve store operations, customer experience, merchandising, or workflow. Introduce new ideas that enhance service, efficiency, or sales performance. Work collaboratively with senior management to support the ongoing development of the Urban Green concept. The Ideal Candidate Proven experience in retail management. Strong operational capability - organised, consistent, reliable, and hands-on. A confident people leader who motivates teams and leads by example. Commercially focused with experience driving sales and delivering KPIs. Customer-focused, warm, and committed to delivering an exceptional in-store experience. Comfortable managing multiple areas (retail + café) and switching between tasks as needed. Excellent communication, problem-solving and decision-making skills. Why Work With Us? A friendly, supportive working environment. Opportunities for learning, leadership, and career development. Staff discounts across Arboretum retail and café. Daytime working hours with a strong work-life balance. Employee referral scheme. The opportunity to be part of an award-winning, sustainability-led Irish family business. If youre an experienced retail professional who thrives on inspiring teams, delighting customers, and driving success through creativity and care, wed love to hear from you. Apply today and become part of the Arboretum experience! Skills: Customer Service Retail Management