Service Desk Planner Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy. We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development over 1,000 employees. Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development. Our premise is simple: the exceptional, every day. Role Overview: Using scheduling software and processes, the Planner will ensure all preventative maintenance and logged reactive task work is assigned, carried out and closed to achieve first time fix with the aim of ensuring the job is attended within the specified SLAs in line with business procedures. Once attendance has been met, the Planner will also manage the completion of the job as well as ensuring that all required documentation is completed in line with business procedures and processes. Key Responsibilities: Ensure all reactive, remedial, planned, and quoted works are scheduled, issued, and managed through to completion with supporting paperwork/certification. Ownership of tasks from Pending Acceptance to Complete status in line with Business procedures and processes to assign, reassign, remove, push through etc as necessary. Hitting completion deadlines on CAFM System. Support Management and Operations teams in Contract delivery and escalate issues with specific jobs or suppliers promptly. Manage a close relationship with suppliers to ensure the timely delivery of documentation for planned tasks. Review PPM backlogs, update tasks, provide mitigation and issue relevant comms to Management and Operations staff. Follow up open P1s and P2s for updates to close out efficiently, again keeping both internal and external clients updated. Generate, issue and communicate End of Shift handover report to Out of hours & Mgt teams Respond to queries, enquiries, and escalations from the helpdesk team and Facilities Mangers Run and issue bespoke client specific reports and or business reports to support the operations team Contribute to team through training colleagues, cross training, cover, attending meetings etc. Accurately record all job-related information on the appropriate IT systems and Log note all activity against tasks in the bespoke CAFM system Manage and communicate access requests. Effective chase of suppliers for progress information from within SLA Deal with communications in a professional and prompt manner. Identify opportunities to improve performance and work with the operations teams to implement change. Any other associated tasks that may be required from time to time and ad-hoc tasks as requested. About you: You will be a team player who enjoys collaborating with people, resolving problems with resilience and a can-do attitude who can demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. You will have the ability to interact and communicate as appropriate with your audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers. You will show a creative approach to analysing and solving problems using technology and reported information with a keen focus on adhering to process and compliance requirements. Skills: Excellent PC knowledge MS Office Suite required. Familiarity with CAFM systems and scheduling tools desirable Strong accuracy and attention to detail skills Logical thinking Strong organisation and administration skills Experience in a technical FM business including PPM operations, compliance, and H&S Management a distinct advantage. Attributes Enthusiastic with positive can do approach. Reliable & Flexible Customer & People-focused Calm nature even temperament Company Benefits: Free Virtual GP Service 22 days Annual Leave Mi Recognition (Thanking employees for a job well done ranging from €25 - €250) Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie) Mi Deals (Fantastic savings at high street stores) Long service awards (Ranging from €50-€300) 10% health insurance discount for employees who join under the MITIE plan A non-contributory life assurance scheme Personal Retirement Savings Account (PRSA) scheme Employee Assistance Programme (EAP) Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount) Bike2Work Scheme Tax Saver Scheme Learning & development (access to 200 courses on our L&D platform) This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie is an equal opportunity employer Skills: Service Desk Administration Customer Service
HVAC Technician Team Operations | Contract type Permanent About Mitie Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy. We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development over 1,000 employees. Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development. Our premise is simple: the exceptional, every day. Key responsibilities: Helpdesk and PPM Safely maintain and repair facility plant and equipment Act proactively to identify reactive and remedial maintenance work and ensure all tasks are logged with the helpdesk. Be proactive and take ownership of issues and understand systems and plant. Carry out diagnostic and fault finding to plant and equipment Ensure that assets registers are maintained up-to-date. Submit change requests for new assets. Provide innovation and engage in continuous improvement. Develop detailed knowledge and understanding of contractual requirements. Ensure compliance with PPM and Reactive Task SLAs. Carry out electrical, mechanical and building services activities as assigned across portfolio. Comply with and implement existing business risk management procedures. Ensure effective use and maintenance of O&Ms and quality procedures. Ensure statutory and non-statutory logs are kept up to date Participate in Out-Of-Hour and On-Call Rota process. Implement and monitor small engineering projects as required. Client / Customer / Line Manager Act professionally at all times with the client and customer as a representative of Mitie. Support, develop and communicate best working practice. Adopt a proactive approach to customer liaison and ensure any concerns are dealt with promptly or relayed to line management. Undertake works as directed by line supervisor or manager. Ensure that business critical engineering plant down time is minimised. Respond in a timely manner to verbal and written requests. Manage 3rd party contractors ensuring they are site inducted and work to the site work permit system and procedures. Finance Purchase of any tooling or material must be carried out in strict accordance with company process and procedures and line management approval. Ensure a task number is raised for any material ordered. Health, Safety, Quality and Environment (HSQE) Ensure HSQE standards and environmental best practices are maintained Ensure legislation and company operating procedures are adhered to Report any unsafe activities, accidents, and risks promptly to Engineering Services Manager and HSQE Manager Comply with reasonable requests for information from HSQE Manager. Human Resources (HR) Attend staff appraisals as necessary with your line manager. Submit holiday requests in a timely manner. Report sickness absence in accordance with company procedure. To understand and comply with policies and procedures To carry out work in a safe and diligent manner To comply with all Health and Safety policies and procedures To attend and fully participate in training and appraisal activities as required To undertake additional duties in line with capabilities as required About you: Air conditioning/HVAC tradesperson A time served air conditioning or HVAC technician with 5 years post apprenticeship experience City & Guilds Level 2 Award in F-Gas Regulation, 2079 or a FETAC Level 5 Specific Purpose Certificate in Handling F-Gas Refrigerants 5S0108 Knowledge and previous experience of BMS systems. Knowledge and experience in the maintenance and repair of Split AC, VRV systems, Fan Coil units, Air Handling systems, boilers and pumping systems. Health and Safety, Industry best practice and knowledge of electrical standards Exceptional customer service and communication skills Excellent problem solver and fault-finding ability Organised and methodical with the ability to multi-task. High attention to detail, compliance and service report writing. Approachable team player, able to work on own initiative and with colleagues and clients alike. Good flexibility and works well under pressure. Experience in computer PPM maintenance systems such as Maximo is desirable. Familiar with mobile technology, computer literate with experience in Word and Excel spread sheets. Company benefits include: Free Virtual GP Service Mi Recognition (Thanking employees for a job well done ranging from €25 - €250) Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie) Company sick pay Mi Deals (Fantastic savings at high street stores) Long service awards (Ranging from €50-€300) 10% health insurance discount for employees who join under the MITIE plan A non-contributory life assurance scheme Personal Retirement Savings Account (PRSA) scheme Employee Assistance Programme (EAP) Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount) Bike2Work Scheme Tax Saver Scheme Learning & development (access to 200 courses on our L&D platform) This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position.Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie is an equal opportunities employer Skills: HVAC HVAC Teach HVAC Engineer
