External Job Description Cpl in partnership with Pfizer Grange Castle are looking to hire DS2 EHS Specialist on an 12-month contract. Purpose: At Pfizer, we are committed to upholding the highest standards of safety for both our patients and colleagues. As a vital member of the Environmental Health and Safety team, your role is crucial in maintaining these standards and ensuring the organization is prepared for necessary compliance activities. By adhering to these principles, you help us achieve our mission of delivering exceptional healthcare and fostering a secure workplace. What you will do: *Assurance of compliance with EHS legislation, industry standards, and corporate policies. *Promotion and development of an Incident & Injury Free safety culture on the project. *Actively participate in process operational risk assessments with multidisciplinary teams. *Monitor and drive completion of outstanding HAZOP actions related to chemical safety, PPE, and operational controls. *Collaborate cross-functionally to meet milestones such as Operational Readiness Reviews and equipment handover. *Track and manage completion of process walk-down and risk assessment actions *Support environmental compliance and support Industrial emissions licence actions. *Support incident investigations and implement Good Save Reporting Programme. *Communicate EHS performance via dashboards and metrics. *Manage audit and inspection programmes and review incident data for trends. *Develop and deliver EHS training for the project. Minimum Requirements: *BA diploma or relevant certificates in Environmental, Health and/or Safety areas. *5+ years of relevant experience. *Proficiency in understanding and applying the laws, regulations, standards, and best practices governing environmental, health and safety at work. *Strong verbal and written communication skills. *Good skills in managing digital systems and Microsoft Office Suite. *Ability to manage multiple tasks effectively. *Strong analytical and problem-solving skills. Nice to have: *Knowledge and experience managing technical aspects of EHS programs. *Knowledge in digital tools (SharePoint and/or EHS digital platforms). *Strong interpersonal skills and the ability to work collaboratively with cross-functional teams. *Good organizational skills and attention to detail. *Ability to adapt to changing priorities. *Ability to work in a fast-paced environment. Skills: EHS regulatory knowledge Risk assessment Communication Problem-solving
Cpl in partnership with SK pharmteco are hiring QC Team Lead-API on a permanent contract to join the team in the Swords Campus, North Dublin. ABOUT US? SK pharmteco is a global Contract Development and Manufacturing organisation (CDMO) with state-of- the-art facilities in Korea, US, France and Ireland. We are part of SK Inc., a Korea company with revenues of $99 billion in 2023. Our mission is to produce and deliver life-changing therapies that improve patient outcomes and save lives. The SK pharmteco Small Molecule, Europe, facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we have made some of the worlds most important medicines and continue to do so. Current Need: The Quality Team at the Swords Campus are looking to recruit a Quality Control Team Lead (API) to join the QC Department reporting to the QC Manager. Position Description: Reporting to the QC Manager, the successful candidate is responsible for stability analysis and Intermediate/API release testing requirements of the site. They will ensure that this testing is carried out in compliance with local procedures and regulatory requirements. They will manage a team of senior chemists and analysts and will be responsible for scheduling the work of that team. The QC Team leader must work to ensure the manufacturing and shipping timelines are adhered to. Working as part of a Lean Lab team-based structure, the QC Team Lead should have the following attributes: *Ability to lead and motivate people *Openness to change, receptive to new ideas *Good communication skills *Strong technical background in chemistry, particularly analytical chemistry *A methodical approach when investigating issues *Knowledge of FDA and European GMPs, particularly pertaining to laboratory operations. *Knowledge / appreciation of other site operations such as QA, R&D, Materials, manufacturing Requirements: *BSc in Analytical Science, Chemistry or a related discipline is required. *A minimum of 3 years experience in analytical chemistry is required. *The desired candidate should be highly motivated, have strong leadership skills, with proven success of leading in a team environment with flexibility to react to changing business needs. Benefits include: *Excellent opportunities for career enhancement and personal development. *Competitive base salary. *Annual bonus linked to business results. *A well-established further education program. *Pension scheme. *Private Healthcare. Skills: analytical chemistry API manufacturing team leading QC
Principal Scientist API Process Development Location: Swords About the company SK pharmteco, part of SK Inc, is a global Contract Development and Manufacturing organisation (CDMO) with state-of the-art small molecule manufacturing facilities in Korea, US, and Ireland. The SK Small Molecule Europe facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we make some of the worlds most important medicines. Further information on SK pharmteco can be Current Need: SK pharmteco Ireland are seeking to recruit a highly experienced Principal Scientist to lead a team in the process R&D group. We are seeking a highly skilled and motivatedPrincipal Scientist / Chemistto join ourProcess Development teamwithin a dynamicCDMO environment. The successful candidate will lead the development, optimization, and scale-up of robust, safe, and cost-effective chemical processes for the manufacture of Active Pharmaceutical Ingredients (APIs) and intermediates, from clinical through commercial stages. This is a senior-level role that demands both technical expertise and leadership capabilities, with opportunities to mentor junior scientists and interface directly with clients and cross-functional teams. As a Principal Scientist in API Process Development at our SK Pharmteco site you will play a key leadership role in delivering high-quality, innovative solutions for our global clients. This role combines deep expertise in API process development with a passion for adopting cutting-edge technologies to drive efficiency, quality, and scalability across diverse development programs. You will be responsible for leading the design, development, and scale-up of chemical processes for small-molecule APIs, while evaluating and implementing new manufacturing technologies such as continuous flow processing, process analytical technologies (PAT), and digital process optimization tools. You will act as both a technical expert and a client-facing scientific leader, helping ensure successful development, technology transfer, and GMP manufacturing within tight timelines and regulatory frameworks. Primary Responsibilities: Lead end-to-end development of API processes from route scouting through scale-up and GMP manufacturing for client programs across clinical and commercial phases. Collaborate with clients and internal stakeholders to define development strategies, technology selection, timelines, and deliverables. Evaluate and implement innovative process technologies to improve yield, robustness, scalability, sustainability, or cost-efficiency, including the following non exhaustive list: Continuous flow chemistry Crystallisation Development Advanced automation and real-time data analytics PAT tools and real-time release testing Green chemistry principles and solvent reduction Contribution to successful technology transfer into the site from clients or partner organizations, and from development to manufacturing. Serve as the scientific lead in troubleshooting process issues during familiarization, optimisation and scale up, ensuring rapid and compliant resolution. Perform risk assessments, identify and mitigate potential scale-up or safety issues (e.g., thermal hazards, exothermic reactions). Develop and implement Design of Experiments (DoE) to optimize critical process parameters. Collaborate closely with internal cross-functional teams including Analytical, Quality Assurance, Tech. transfer, Manufacturing, Engineering, Supply chain and SHE. Author and review technical documentation, including process development reports, risk assessments, and CMC regulatory submissions. Stay current with emerging trends and technologies in chemical process development and apply them strategically to enhance client offerings. Mentor and develop scientists within PR&D and contribute to a culture of innovation and continuous improvement. Qualifications: Education: Ph.D. in Organic Chemistry, Chemical Engineering, or a related discipline. M.Sc.withsignificantindustryexperiencewillalsobeconsidered. Experience: 812+ years of relevant experience in pharmaceutical API process development, preferably in a CDMO or fast-paced multi-client environment. Proven track record in process scale-up, technology transfer and GMP manufacturing. Strong understanding of CDMO operations, client engagement, and regulatory expectations (e.g., IND, IMPD, NDA, MAA submissions). Strong technical experience in new technologies (flow chemistry, PAT, automation, etc. and leadership in implementing new technology projects. >5 years experience leading teams in the delivery of complex process development projects. Key Skills & Attributes: Strategic scientific and technical leadership across diverse projects and molecules. Effective communicator with a track record of building strong partnerships with internal stakeholders and external clients. Experience managing client expectations and highly skilled at translating complex technical progress into concise updates. Deep knowledge of synthetic organic chemistry or chemical engineering principles applied to scalable API manufacturing. Experience applying QbD and risk assessment tools as part of process development to meet regulatory expectations. A strong collaborative mindset with a willingness to take ownership and ability to thrive in a dynamic, client-driven environment. Other Benefits include: Excellent opportunities for career enhancement and personal development Competitive base salary Annual bonus linked to business results A well-established further education program. Pension scheme Private Healthcare Skills: API Ph.D Process Development
PhD Chemist (Permanent) Swords, Co. Dublin ABOUT US? SK pharmteco is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of SK Inc., a Korean company with revenues of $99 billion in 2023. Our mission is to produce and deliver life-changing therapies that improve patient outcomes and save lives. The SK pharmteco Small Molecule, Europe, facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we have made some of the worlds most important medicines and continue to do so. Further information on SK pharmteco can be Current Need: A vacancy now exists for a PhD Chemist within the R&D group. This position is based at the R&D Centre in Swords, Co Dublin. The R&D Centre has co-located technical and operational expertise, including analytical expertise that supports the development and manufacture of clinical and commercial products (small molecule APIs). The R&D Chemist will have experience in synthetic organic chemistry. They will be responsible for providing support for all aspects of new and existing chemical processes development, technology transfer, process scale-up, process safety, process monitoring, and process troubleshooting for small molecules. The role will involve cross functional collaboration with other functions including Operations, Quality, EHS and external stakeholders working towards existing and new product introduction and ensuring all processes are understood, robust, efficient and in control. Essential Responsibilities: Lead development projects in the laboratory, including route scouting and route development, proof of concept, crystallisation optimisation, and process safety assessment. Provide technical support to the manufacture of APIs and intermediates manufactured at SK pharmteco with a focus on optimisation and investigation support. Identify and implement projects to optimise processes, considering scale-up and manufacturing aspects and Critical to Quality Attributes. Leverage data monitoring and PAT tools in the laboratory such as FBRM, Raman, IR, as required. Identify and implement new technologies to support development for the business needs of the site. Coordinate tech transfer activities for introduction of new clinical and commercial products to the site, including process development in the laboratory, customer engagement, troubleshooting, documentation, and campaign readiness. Support chemistry assessments for new products as required. Lead optimisation projects on throughput and yield in collaboration with Operations engineers. Support continuous process verification through collection and trending of data for commercial products, identifying Out of Trends (OOT) and Statistical Alert Events (SAE) and leading investigations where required with support from R&D engineers and analytical chemists. Actively participate in manufacturing campaign performance support teams. Lead and support quality and safety investigations. Collaborate with R&D analytical chemists and Operations engineers on new products introduction and scale up activities. Minimum Requirements: Strong technical background in chemistry. PhD in organic chemistry. 3+ years of experience in the pharmaceutical industry Strong interpersonal and communicational skills and demonstrated ability to work across a matrix. Excellent problem solving skills and commitment to continuous improvement. Experience in project management, troubleshooting and continuous process verification. Demonstrated capability in the use of standard tools for root cause analysis and standard statistical tools. Demonstrated capability in the use of various analytical/diagnostic tools including PAT, chromatography and process safety. Ensure that GMP, Quality, Health & Safety are considered in all aspects of the role. Other Benefits Include: 1.Excellent opportunities for career enhancement and personal development. 2.Competitive base salary. 3.Annual bonus linked to business results. 4.A well-established further education program. 5.Pension scheme. 6.Private healthcare. Skills: API PhD Organic Chemistry R&D Benefits: Pension Bonus Life Assurance
R&D Senior Technology Transfer Engineer Permanent Location: Swords, Co. Dublin ABOUT US SK pharmteco is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of SK Inc., a Korea company with revenues of $99 billion in 2023. Our mission is to produce and deliver life-changing therapies that improve patient outcomes and save lives. The SK pharmteco Small Molecule, Europe, facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we have made some of the worlds most important medicines and continue to do so. Further information on SK pharmteco can be Current Need The R&D Team at the Swords Campus are looking to recruit a Senior Technology Transfer Process Engineer to join the R&D Department reporting to the Associate Director, Technology Transfer. Position Description Reporting to the Associate Director, Technology Transfer the successful candidate is responsible for leadership and execution of technology transfer activities for new product introductions within R&D. They will be focused on the successful introduction of new products to the Swords site, leading multiple, complex tech transfers simultaneously (small molecule, HPAPI, or peptide) into manufacturing. The role ensures seamless scale up from lab/pilot to commercial scale, ensuring process robustness, GMP compliance and repeatable product quality. Key Responsibilities and Attributes Working as part of a cross functional technology transfer team comprised of process chemists and engineers, the Senior Technology Transfer process engineer should have the following attributes: Core Skills and Competencies Core competencies of leadership, excellent communication skills, teamwork, problem solving particularly with external customers Strong project management and organizational skills Commitment to the SK biotek values, compliance and continuous improvement Technical Expertise A high level of expertise in technology transfer, API pharmaceutical manufacturing, plant operations and engineering projects is essential Subject matter expert for chemical process engineering (reaction kinetics, mass transfer, scale up, crystallization, isolation, drying) Ability to interpret process data, analytical results and development reports, communication of findings and recommendations to management and customers A high level of proficiency with process engineering tools eg Dynochem, Computational Fluid Dynamic software is desirable A good knowledge of regulatory and safety guidelines is necessary Leadership and Stakeholder Management Ability to lead multiple cross functional teams and drive decision making internally and with customers High technical credibility and ability to influence decisions Strong negotiation skills with clients and internal stakeholders Strategic thinking, systems-level understanding of successful technology transfers Problem Solving and Adaptability Exceptionally strong investigation and root-cause analysis capability Adaptability in a fast paced CDMO environment with multiple concurrent projects Demonstrated ability to drive change Specialised Experience (Advantage) High Potency API containment strategy for OEB5 compounds, closed system handling, occupational exposure control strategies, facility upgrades Peptide manufacturing design of scalable peptide synthesis strategies, chromatography/lyophilization expertise, technical troubleshooting of complex impurity profiles Requirements A minimum of an honours degree in chemical or process engineering or a related discipline is required A minimum of 710 years experience in the bulk pharmaceutical industry with technology transfer experience is required The desired candidate should have experience leading cross functional, customer facing teams with a strong working knowledge of relevant cGMP, safety and environmental regulations Other Benefits Include Excellent opportunities for career enhancement and personal development Competitive base salary Annual bonus linked to business results A well-established further education program Pension scheme Private Healthcare Insurance Skills: High Potency API
R&D Technology Transfer Engineer Permanent Location: Swords, Co. Dublin ABOUT US? SK pharmteco is a global Contract Development and Manufacturing organisation (CDMO) with state-of- the-art facilities in Korea, US, France and Ireland. We are part of SK Inc., a Korea company with revenues of $99 billion in 2023. Our mission is to produce and deliver life-changing therapies that improve patient outcomes and save lives. The SK pharmteco Small Molecule, Europe, facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we have made some of the worlds most important medicines and continue to do so. Further information on SK pharmteco can be Current Need: The R&D Team at the Swords Campus are looking to recruit a Technology Transfer Process Engineer to join the R&D Department reporting to the Associate Director, Technology Transfer. Position Description: Reporting to the Associate Director, Technology Transfer the successful candidate is responsible for execution of technology transfer activities for new product introductions within R&D. They will be focused on the successful introduction of new products to the Swords site, in line with customer expectations, and the execution of successful manufacturing campaigns up to and including qualification of the new processes. The role ensures seamless scale up from lab/pilot to commercial scale, ensuring process robustness, GMP compliance and repeatable product quality. Working as part of a cross functional technology transfer team comprised of process chemists and engineers, the Technology Transfer process engineer should have the following attributes: *Core competencies of leadership, excellent communication skills, teamwork, problem solving particularly with external customers *Strong project management and organizational skills *Commitment to the SK biotek values, compliance and continuous improvement *A thorough understanding of technology transfer, API pharmaceutical manufacturing, plant operations and engineering projects is essential *Strong understanding of chemical process engineering (reaction kinetics, mass transfer, scale up, crystallization, isolation, drying) *Ability to interpret process data, analytical results and development reports *Proficiency with process engineering tools eg Dynochem, Computational Fluid Dynamic software is desirable *A good knowledge of regulatory and safety guidelines is necessary *Ability to lead cross functional teams and drive decisions *Demonstrated ability to communicate effectively with customers/stakeholders *Analytical thinking, problem solving and root cause analysis *High attention to detail with a strong quality mindset *Adaptability in a fast-paced CDMO environment with multiple concurrent projects *Ability to work across modalities e.g. small molecules, HPAPI, Peptides etc. Requirements: *A minimum of an honours degree in chemical or process engineering or a related discipline is required. *A minimum of 2-4 years experience in the bulk pharmaceutical industry with technology transfer experience is required. *The desired candidate should have experience transferring processes from lab to pilot or commercial scale and have a good working knowledge of relevant cGMP, safety and environmental regulations. Other Benefits Include: *Excellent opportunities for career enhancement and personal development *Competitive base salary *Annual bonus linked to business results *A well-established further education program *Pension scheme *Private Healthcare Insurance Skills: Tech Transfer Chemical Engineering API
QC Team Lead - API Location: Swords, Co. Dublin, Ireland ABOUT US? SK pharmteco is a global Contract Development and Manufacturing organisation (CDMO) with state-of- the-art facilities in Korea, US, France and Ireland. We are part of SK Inc., a Korea company with revenues of $99 billion in 2023. Our mission is to produce and deliver life-changing therapies that improve patient outcomes and save lives. The SK pharmteco Small Molecule, Europe, facility located in Swords, Co Dublin, Ireland has led the way in the development, scale-up and commercial manufacture of Active Pharmaceutical Ingredients (APIs) and Chemical Intermediates for over 60 years. With a talented workforce, exceptional technical capabilities and facilities we have made some of the worlds most important medicines and continue to do so. Further information on SK pharmteco can be Current Need: The Quality Team at the Swords Campus are looking to recruit a Quality Control Team Lead (API) to join the QC Department reporting to the QC Manager. Position Description: Reporting to the QC Manager, the successful candidate is responsible for stability analysis and Intermediate/API release testing requirements of the site. They will ensure that this testing is carried out in compliance with local procedures and regulatory requirements. They will manage a team of senior chemists and analysts and will be responsible for scheduling the work of that team. The QC Team leader must work to ensure the manufacturing and shipping timelines are adhered to. Working as part of a Lean Lab team-based structure, the QC Team Lead should have the following attributes: Ability to lead and motivate people Openness to change, receptive to new ideas Good communication skills Strong technical background in chemistry, particularly analytical chemistry A methodical approach when investigating issues Knowledge of FDA and European GMPs, particularly pertaining to laboratory operations. Knowledge / appreciation of other site operations such as QA, R&D, Materials, manufacturing A BSc in Analytical Science, Chemistry or a related discipline is required. A minimum of 3 years experience in analytical chemistry is required. The desired candidate should be highly motivated, have strong leadership skills, with proven success of leading in a team environment with flexibility to react to changing business needs. Other Benefits include: Excellent opportunities for career enhancement and personal development. Competitive base salary. Annual bonus linked to business results. A well-established further education program. Pension scheme. Private Healthcare. Skills: API Quality Control. Benefits: Pension Bonus Life Assurance
Cpl in partnership with our client Pfizer are seeking a PMO Manager to join the team in Dublin, Ringsend for an 11 month fixed term contract role with hybrid working model. Digital Transformation - Project Management Office (PMO) Manager Job TitleProject Management Office (PMO) Manager LocationWatermarque Building Dublin / Remote (Hybrid Role) Reports ToGSC EMEA Customer Service Lead Role Purpose The PMO Manager is responsible for maintaining Pfizer project management standards, governance, and methodologies across the digital transformation program. This role ensures that projects align with strategic objectives, are delivered on time, and contribute measurable value to the business. The PMO acts as a central hub for project oversight, resource coordination, and continuous improvement. Key Responsibilities Governance & Standards: Develop, implement, and maintain project management frameworks, processes, and tools. Ensure compliance with organisational policies and industry best practices. Portfolio & Programme Management: Oversee project portfolio prioritisation and resource allocation. Monitor project performance and provide regular reporting to senior leadership. Risk & Issue Management: Establish risk management strategies and escalation processes. Proactively identify and resolve project roadblocks. Stakeholder Engagement: Facilitate communication between project teams, sponsors, and stakeholders. Lead workshops and governance forums to align expectations. Capability Building: Provide training, mentoring, and support to project managers and teams. Drive adoption of PMO best practices and continuous improvement initiatives. Performance & Reporting: Define KPIs for project health and PMO effectiveness. Deliver dashboards and analytics for decision-making. Skills & Competencies Strong leadership and team management skills. Excellent communication and stakeholder management abilities. Proficiency in project management methodologies (Agile, Waterfall, PRINCE2, PMBOK). Advanced knowledge of project management tools (MS Project, JIRA, SharePoint). Analytical and problem-solving skills with a strategic mindset. Ability to balance competing priorities and manage complex portfolios. Qualifications *3+ years of experience in project/programme management or PMO leadership. *Professional certifications such as PMP, PRINCE2, or PMO-CP are highly desirable. Skills: PMP PRINCE2 PMO-CP
Purpose of position Working within the site Environment, Health, and Safety (EHS) department your role will be to ensure the successful integration of the new EPA IED Licence for the site, updating of associated procedures and training materials and completion of required reporting to the EPA. Principal duties Liaise with EHS Programme Manager in ensuring all requirements of the IED licence are in place. Coordinate site environmental monitoring programme including wastewater, surface water , groundwater and atmospheric monitoring. Coordinate site wastewater characterisation. Ensure all elements of the Environmental Management System (as per ISO 14001) are in place. In addition, duties may include Collate data and prepare quarterly monitoring reports for the Environmental Protection Agency (EPA). Coordinate the tracking and closure of actions within the annual Environmental Management Programme (EMP). Assist in maintenance of the EPA Contained Use permit for the site. Assisting in maintaining full waste management compliance including waste classification, waste records retention and waste contractor approval. Develop procedures and infrastructure to optimise waste reduction, reuse and recycling at the Campus. Assist in maintaining compliance with the Pfizer Corporate Waste Contractor Programme. Assist in maintaining compliance with the Emissions Trading permit for the site and support preparation of any materials related with the proposed permit update. Liaise with the site engineering team to ensure all regulatory requirements of environmental control equipment (e.g. neutralisation tank, heat inactivation systems and autoclaves are in place. Participate on the site wide Environmental Sub-Committee and provide technical guidance to this forum. To ensure that all environmental work is conducted in a safe, effective manner and in compliance with the appropriate industry standards. Participate in the development, maintenance, and review of the site health and safety programme to ensure that it meets legislative, corporate, and industry requirements. Ensure that necessary resources are identified to provide for the maintenance of a high-quality EHS programme. Liaise with other members of the EHS department to ensure transfer of best practices between areas. Assist on environmental incident investigations and follow-up of action items. Perform regular EHS self-assessment audits within the area and in-house EHS audits in other areas. Represent EHS during system walk-downs and close-out of punch-list items. Liaise with the rest of the EHS team to support EHS activity across the site. Assist in developing the environmental communications strategy for the Site. #LI-NC3 Skills: Environmental EPA
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers. Roles available: At the moment, we have a full time role available that's primarily based in Portumna. Some occasional travel to Loughrea or Gort may be required. In this role, you will: Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers Handle the flow of customers to ensure their smooth passage through the Branch Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities Record/update relevant customer information on in-house systems Handle all basic queries/problems and refer complaints as appropriate Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers Understand your goals, and your role in delivering and achieving the Group`s shared ambitions Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group`s success Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions! You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures What will make you stand out? A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company! Essential Qualifications There are no essential qualifications required for this role. Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. #BOICpl2025
