Senior Business Analyst / Product Owner (Around the Airport) Immediate start Salary per year: €80,000 per year 6 month Contract Role: Elicit and document requirements from multiple business units; develop user stories, acceptance criteria, and workflows for agile delivery. Support sprint planning, backlog refinement, and release management. Monitor KPIs and user feedback to drive continuous improvement. Perform root cause analysis of problems and work closely with business users to identify and translate their needs into detailed functional and non-functional requirements. Act as the primary liaison between business teams and technical squads; facilitate workshops, interviews, and stakeholder engagement sessions with a broad range of internal stakeholders and third-party suppliers to elicit, define and prioritise detailed business requirements. Ensure alignment with broader functional and technical requirements (e.g. enterprise solution architecture, IT security, data governance, ethical AI principles, regulatory requirements). Work with Scrum Masters, development and QA teams to ensure business requirements are understood, prioritised, and implemented as expected. Support the Programme Manager in programme delivery, ensuring transparency of progress, and managing risks and dependencies. Required Knowledge, Skills and Experience Minimum of 5 years experience as a Business Analyst working on large-scale projects in a complex operational or technical environment. Experience in process improvement, automation, data analytics, machine learning, or AI technologies is a plus. Highly organised and detail-oriented; able to proactively identify solutions that meet business needs, are fit for purpose, and represent value for money. Strong interpersonal and communication skills; able to build trust and facilitate effective collaboration across teams and stakeholders. Self-driven and accountable, with a strong sense of ownership and commitment to outcomes. Naturally curious and always looking to improve willing to challenge the status quo when needed. Experience working in highly matrixed organisations where influencing without direct authority is key. Certifications in business analysis (e.g. CBAP, PMI-PBA) or Agile frameworks (e.g. SAFe, Scrum) would be beneficial. Experience working in an agile delivery model; familiarity with tools like Jira or Azure DevOps is advantageous. Location: Hybrid Close to Dublin Airport. ??? ?? ?? ???? ???? ?? ?? ????? ? ?? ?? ?? Get in touch today #Cpltech #Cpl #BusinessAnalyst #ProductOwner #Agile #DigitalTransformation #Technology #ITJobs #ProjectManagement #BusinessAnalysis #TechJobs #NowHiring #SeniorRole Skills: Senior Business Analyst Product Owner BA
Job Title: Application Developer Job Level: 10 Location: Dublin, Ireland Work Mode: (Onsite, Hybrid, Remote): Hybrid 2-3 days from office in a week Contract Duration: Start date: As soon as possible and End Date: March 2027 Job Description: Design, build, and configure applications to meet business process and application requirements. 4+ years experience in full life-cycle development, including design, coding, testing, rollout, and support. Proven experience as Developer with knowledge of .NET, .Net Core, Web API, ASP.Net MVC, Razor Views, or equivalent single page application framework, C#, VB.Net, JavaScript, CSS, HTML5 & Azure Cloud services, Active Directory, Application configuration. Proven experience as a Back-End Server Tier Developer with knowledge of C#, VB.Net using Microsoft Visual Studio IDE in an Agile environment. Proven Experience with SQL database development (creation and updating of tables, foreign keys, indexing, stored procedures, functions, views, etc.). Proven experience of software builds and release management processes. Experience with LINQ, Entity Framework, .Net Framework. Knowledge of SDLC and Agile Development. Experience with GIT and Azure DevOps. Strong creative problem-solving and analytical skills. Team player. Strong oral and written communication skills. Strong client service skills. Skills: .NET .Net Core Web API ASP.Net MVC Razor Views
Role: Cross-Functional Delivery Specialist nCino Continuous Credit Monitoring (CCM) Implementation Duration: 69 months (with potential extension) Location: Ireland (Hybrid) Engagement: Daily-rate contract Overview Leading Irish bank is undertaking a major upgrade to its lending technology stack, integrating the nCino Continuous Credit Monitoring (CCM) module into its live production environment. The programme will operate through a set of agile, cross-functional squads responsible for design, build, integration, testing, and deployment of the CCM capability. Were looking for experienced contract professionals who can slot into an established delivery structure and drive outcomes without hand-holding. If youre used to fast-paced digital banking change and know how to deliver in enterprise-scale environments, youll fit right in. Core Responsibilities Work as part of a cross-functional squad alongside Product Owners, Business Analysts, Developers, Test Engineers, DevOps, CI/CD engineers, and nCino SMEs. Contribute to the design, configuration, integration, and rollout of the nCino CCM module. Collaborate closely with business and technology stakeholders to refine requirements, validate user stories, and ensure alignment with broader lending and risk strategies. Support the delivery of end-to-end workflows, interfaces, data flows, and control points required for CCM. Identify risks, blockers and dependencies early; work with the squad to resolve them quickly. Maintain high delivery quality across build, testing, release, and post-go-live support phases. Uphold agile ways of working, contributing to sprint ceremonies and continuous improvement. Key Skills & Experience Strong experience working on large-scale banking change programmes (preferably lending, risk, or credit). Familiarity with nCino, Salesforce, or similar cloud banking platforms (CCM experience highly advantageous). Ability to work effectively within multi-disciplinary squads and influence across technology and business teams. Comfortable working in environments with complex integration patterns, CI/CD pipelines, and regulated controls. Solid communication skillsable to cut through noise, prioritise sensibly, and keep delivery on track. Contractors Were Looking For We may engage multiple specialists across: Product Ownership Business Analysis Software Development Test Engineering DevOps / CI/CD Engineering nCino Functional & Technical Expertise Skills: (nCino CCM)
Overview Our Client is seeking an experienced AI Engineering Lead to architect, build, and deliver cutting-edge AI and agentic solutions. This role involves leading multidisciplinary engineering teams, driving innovation, and working closely with clients to define and deliver impactful AI platforms aligned with business goals. Primary Responsibilities Lead, mentor, and scale engineering teams focused on AI solution delivery. Design, document, and govern state-of-the-art AI and agentic architectures using AWS and modern AI frameworks (e.g., NVIDIA Nemo, LangGraph). Ensure engineering best practices and high-quality development standards across all projects. Contribute to AI solution strategy across target industry segments. Support pre-sales and delivery initiatives, particularly around architecture, engineering, and security. Build deep relationships with technical stakeholders by demonstrating thought leadership in AI and digital engineering. Collaborate across internal teams to identify and develop innovative AI opportunities. Drive continuous innovation within the AI engineering function. Skills & Capabilities Deep expertise in full-stack application development and engineering best practices. Proven experience architecting, building, and deploying AI/ML solutions. Strong background designing agentic AI systems using APIs, SDKs, LLMs, and foundation models. Hands-on engineering and solutioning skills with one or more cloud hyperscalers (AWS preferred; Azure also relevant). Experience with NVIDIA Nemo or similar frameworks is an advantage. Strong cloud engineering knowledge: security, disaster recovery, networking, virtualization, containers, orchestration, Linux, APIs, and DevOps. Solid understanding of cloud-native services for high-scale application deployment. Experience working consultatively with clients to define and deliver AI solutions. Ability to collaborate closely with product management to shape AI capabilities. Strong communication and presentation skills, especially with senior technical stakeholders. Comfortable working with distributed, cross-functional teams. Experience Requirements 8+ years leading engineering teams delivering AI-driven solutions. 6+ years of hands-on programming experience (Python, Java, React, or similar). Demonstrated solution architecture expertise, including feature design, upstream/downstream system impacts, and workflow definition. Strong technical architecture experience covering data flow, technology integration, scalability, and security. Experience in agentic architecture (multi-agent orchestration, intelligent routing, state management, evaluation, and cost/performance optimization). Track record of leading teams of 10+ across solution architecture, data science, and engineering disciplines. Strong cloud expertise with AWS, Azure, or GCP. Experience working with senior business and technology leaders. Familiarity with large-scale AI products or platforms (NLP, speech, vision, recommender systems) serving high user volumes. On Offer Salary: €Negotiable + Bonus Leave: 25 days annual leave, 10 days sick leave, statutory leave entitlement, and ROI public holidays Health Insurance: For you and your dependents Pension Scheme Insurance Benefits: Life Assurance (4x basic salary), Income Protection (from 3 months), Private Medical Insurance, and Business Travel Cover (within & outside Ireland) Development & Support: Ongoing professional development, free financial planning reviews, and mental health support #LI-JM2 Skills: AI Python GCP
Project Manager Service Quality Specialist 14 month maternity cover contract Location: Dublin City (Hybrid) 2 days on site per week Salary per year €63,470 The Consumer Services Division empowers and protects consumers to choose and use postal and telecommunications services with confidence. It identifies and understands consumer harms and needs. It raises awareness of, and implements, rights and protections to mitigate those harms.It also supports consumers by ensuring that they have easy access to the information and tools they need, effective customer care, complaint handling, and redress mechanisms. The Consumer Care Team handles consumer queries in relation to Electronic Communications Services (ECS), Premium Rate Services (PRS) and postal services. The Consumer Care team also escalates consumer complaints to ECS and PRS providers, and records complaints from end-users relating to the accessibility of services under the European Accessibility Act (EAA). Role and Responsibilities The primary role of the Consumer Care Service Quality Specialist is to ensure that the quality of service provided by the Company, is maintained to the highest standard across queries, complaints and escalated contacts. This is an operational role with an emphasis on quality of service measured by efficiency, consumer satisfaction and compliance to regulatory requirements. The successful candidate will: Develop a bespoke consumer care quality programme suitable for complex and varied case types designed to ensure the best possible consumer experience at scale Conduct deep dives to identify process and policy gaps and implement corrective actions Work with the consumer care vendor team to develop guidance and strategies for maximising consumer satisfaction metrics Work with the consumer care vendor team to develop operational strategies and techniques to maximise agent productivity Become a subject matter expert in regulatory and legal guidance informing consumer care policies Work with the Consumer Care data analyst to ensure data captured meets reporting and data hygiene guidelines Work with our outsourced vendor partner to ensure all contractual obligations are met with respect to operational standards and processes Collaborate with consumer care stakeholders to identify obstacles to delivering service quality gaps and develop solutions to fill them Develop a framework for measuring consumer satisfaction and subsequent implementation and monitoring. Manage the day-to-day relationship with the outsourced vendor to improve contact handling and act as a resource for resolution of complex queries. Complete calibrations with the Company's vendor partner to maximise agent performance and quality Qualifications & Experience Substantial experience working in a customer care or similar function with team leadership and quality management responsibilities. Experience managing operational KPIs with a track record of improving performance over time. Excellent verbal and written communication skills. Ability to develop a programme of work involving multiple stakeholders Proven ability to operate collaboratively at all levels within an organisation Experience in vendor management or operational excellence Experience creating customer support quality frameworks and overseeing adherence to quality protocols. Quality certification from professional body such as COPC or similar Experience in lean or six sigma methodologies in a customer support setting o Experience in writing quality system specifications Experience working with regulatory or legal stakeholders. Analytical Thinking Identifying patterns and solving complex problems. Clear Drafting Communicating technical information concisely and effectively. Communication & Influence Confidently guiding and informing stakeholders. Teamwork Building trust and collaborating to achieve shared goals. Planning & Organisation Prioritising effectively and delivering results under pressure. Full right to work in Ireland is required (Stamp 4 / EU citizen) #LI-AF1 #Data #Cpljobs#CplTech #Data #Jobfairy #Complience #Regulation #QualityManagement #CustomerCare #VendorManagement #RegulatoryCareers #CustomerExperience #CXJobs #OperationsExcellence #HiringIreland #Lean #SixSigma #COPC #ServiceQuality EmailwithcurrentuptodateCV. Skills: Compliance Project Manager Regulation
