Operational Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but  not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon xsokbrc between both partiesSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials

WIDA Child and Young Persons Service Staff Nurse Posts Full and Part-Time Waterford Intellectual Disability Association are currently recruiting permanent Staff Nurses to join their team in WIDA Child and Young Persons Service. All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. These permanent posts are available on a full time or part time basis. Who We Are: Waterford Intellectual Disability Service (WIDA) is a community based voluntary provider of services for children and young persons with an intellectual disability and/or autism in Waterford City and County. WIDA is registered charity, with a voluntary Board of Directors. The WIDA Child and Young Adult Service is funded by TUSLA. WIDA Child and Young Persons Service The WIDA children's service offers a specialised, expert service, bespoke to the need of the child or young adult placed in our care. The role of Staff Nurse in our Child and Young Adult Residential Service is an essential part of the team that provides support to the children and young people in line with the national standards and regulation for Children's Residential Services, and relevant legislation. Hours of Work: Full time 37.5 hours Per Week (150 hours per 4 Weeks) or Part Time Hours Available - 5/7 Roster What We Offer: Salary range from €33,943 to €51,628 plus allowances etc. Company Pension Death-in-Service Benefit Continuous Professional Development Employee Assistance Programme Paid Maternity/Paternity Leave Bike to Work Scheme Education/Training/Experience: Registered Nurse maintained on NMBI live register essential Registered Nurse in Intellectual Disability preferable Bachelor of Science in Nursing desirable Experience of working with people with Intellectual Disabilities essential Full Manual Driving Licence essential Responsibilities of the Position: Ensure the proper organisation, adequate supervision and running of the Residential/Respite Home ensuring a home like atmosphere for all clients. Promote and Adopt a Philosophy of Care. Observe, record and inform senior staff of any changes affecting the emotional, social, medical and physical well being of the client and assist each client with advice, instruction and support where appropriate. Ensure all documentation is completed in a timely manner, to a high standard being accurate and detailed to ensure compliance with WIDA procedures, NMBI and HIQA standards. Foster, encourage and develop each client's social skills and self-care skills and carry out assigned and delegated tasks involving direct care and all activities of daily living (e.g. to assist clients maintain standards of personal hygiene, laundry, dietary intake, physical and mental health). Know and understand each client i.e. abilities, disabilities, behaviours problems, general medical history and family background. Encourage clients to maintain independence, commensurate to any physical/intellectual disabilities and to stimulate their participation in the Service. Be conversant with fire regulations/emergency procedures, report any incidents as or potential incidents which may compromise the health and safety of clients, staff or visitors and take appropriate action. Further the interests of each client and the services being provided to each client. Attend appropriate lectures, courses, staff meetings and training activities in order to keep abreast of current developments in services for persons with learning disabilities. Facilitate internal communication and the exchange of information. Liaise regularly and act as the point of contact for families. Participate in Multidisciplinary meetings and psychology reviews. Organise and participate actively in recreational, educational and other training programmes. To familiarise, understand and follow all WIDA policies and procedures relevant to your role. Carry out risk assessments, care plans and reviews and participate in the Key Working System. Driving Service Users to and from activities/ outings/day services. xsokbrc Any other duties assigned. Skills/Attributes: Confidentiality Accountability Excellent Interpersonal Skills Good Team Player

Jnr MI Developer (Entry Please make an application promptly if you are a good match for this role due to high levels of interest. Level) Salary: R25,000 - R35,000 depending on experience / qualifications Location: Home based Department: WFM and MI Reports to : Director of Business Insights Contract: Permanent Closing date: (TBC)   Job Overview   The role of the Jnr MI & Data Developer is to provide support to our Lead Developers with data, reporting and insight that supports both the creation of robust resource plans and effective performance management within the Operation. This support to the operational team will largely be driven through the production of bespoke data, insight and analysis.  This insight, delivered to senior stakeholders, will be used to improve forecasting, eliminate process inefficiencies and maximise the output and success of the planning and operational teams. The support to our call centres and operations is through daily and weekly reporting at a client/site level on operational performance including; Call queue performance Staffing and adherence performance Shrinkage and absence analysis Early Life and Glide Path performance Agent KPIs and insight, such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, and all other measures bespoke to the client requirements. This is a key role in being able to highlight areas of opportunity within the performance of the team as a whole by providing agreed KPI’s in a timely manner with supporting commentary and insight. Key Stakeholders: Operational Team Workforce Planning Best Practice Transformation Team Support Function Leads Clients Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  Deliver insight on current and historic performanceDeliver insight on planning effectiveness and performance efficiency Maintain and develop our internal reports, databases and data structures to ensure they are fit for purpose Maintain and develop our internal planning tools in excel and other formats Deliver new reporting through PowerBI as part of TPs global strategyWorking closely with the operational teams to ensure that the plans are well defined, clearly communicated and executed well Conduct ad-hoc analysis on performance variance, and improvements to planned forecasts or schedules Develop and improve the presentation, relevance and effectiveness of agreed operational KPI’s Provide analytical support for WFM, Best Practice and Operations Administration keeping all system information accurately updated Ensure presentations are fit for purpose and the audienceManage the collation of effectiveness measures across Planning and Service Delivery Steer as part of the wider team our direction and priorities Main Job Requirements and Required Skills   Understanding of SQL / MSQL query building and data management.Strong excel skills including VBA preferable. Business Objects, Azure, PowerBI experience or similar desirable Strong analytical and data mining skills.. Previous experience of data analysis and/or reporting within a call center environment. Excellent knowledge of Microsoft applications, especially Excel and PowerPoint. The ability to create complex reporting models.The ability to work under pressure to tight deadlines. A proven attention to detail. Commercial awareness and customer focus. Who are we?  We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.  We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.   What we offer Comprehensive initial training.Recognition schemes On-going coaching and development and genuine opportunities to develop your career with the company’s management programmesDiscounts on top retail brands 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2Pension Scheme Sports & Social Scheme Refer a friend and Earn scheme – Up to £900 for each individual referredDiscounted holidays, flights and hotelsDiscounted utility bills Discounted cinema tickets This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. Optum's Payment Integrity Decision Intelligence is seeking a Senior Data Scientist to help drive our mission of driving efficiency and Medical Cost Savings growth within Payment Integrity operations using advanced AI/ML tooling to drive detection, inventory prioritization and orchestration. We are seeking a disciplined, self-motivated professional who approaches challenges with integrity and humility. Ideal candidates will have experience working with cutting-edge technologies such as large language models (LLMs), Retrieval-Augmented Generation (RAG), GenAI solutions, and predictive modelling, and demonstrate a commitment to continuous learning and collaborative problem-solving. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities: Design and deploy intelligent models by applying advanced statistical techniques, traditional machine learning algorithms, deep learning architectures, and modern approaches such as Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI. Leverage state-of-the-art libraries and frameworks to ensure scalable, production-grade solutions aligned with enterprise deployment standards Lead cross-functional discovery sessions with Data Scientists and Payment Integrity Operations leadership to translate business challenges into actionable analytical objectives. Drive alignment between statistical rigor and emerging AI capabilities to maximise operational impact Deliver robust statistical analyses that frame business scenarios with clarity and precision, integrating classical inference methods with generative and agentic reasoning to inform critical decisions and enhance process outcomes Collaborate with data stewards and engineering teams to curate high-quality datasets for model development. Ensure data integrity and readiness for both traditional predictive modelling and autonomous agent workflows Develop end-to-end modelling pipelines encompassing sampling design, data and selection of appropriate statistical and AI methodologies. Document processes and results with transparency, supporting reproducibility and auditability across both ML and LLM-based systems Communicate insights and model outputs effectively to stakeholders, translating complex statistical and AI-driven findings into actionable business narratives Monitor and refine model performance through continuous evaluation, incorporating feedback loops and adaptive learning mechanisms. Recommend enhancements to algorithms and agentic workflows that unlock new insights and drive measurable improvements You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications: Advanced degree in Applied Mathematics, Physics, Computer Science, Statistics, or a related technical field or equivalent experience Proven solid coding skills in Python, SQL, and related languages Demonstrated proficiency in traditional machine learning and statistical modelling, including regression, classification, sampling design Demonstrated system-level thinking and a track record of creative problem-solving, including non-standard approaches to complex challenges Proven experience in transitioning projects from proof-of-concept (PoC) to production, with a focus on scalability, reliability, and performance Proven exposure to LLM technologies Preferred Qualifications: Demonstrated proficiency in deep learning frameworks PyTorch, Tensorflow or other Demonstrated knowledge of work with US healthcare data (claims, clinical records, authorization, provider contracts) Proven experience with Agentic AI frameworks such as LangChain, LlamaIndex, and other orchestration tools for autonomous agents Proven hands-on experience implementing/adapting published academic research into tangible solutions Proven ability to understand emerging prompting strategies/research and evaluate benefits/trade-offs Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. xsokbrc All rights reserved. #BBMEMEA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive. As an HL7 Integration Specialist - EHR Systems , you will serve as a liaison between end-users and provide advisory support to build and maintain health data integration components, collaborating with other information management resources within the growing Epic application team. We're particularly interested in individuals with experience of interface engines, integrations, interoperability, and health data. We are open to reviewing applications from candidates based outside of Ireland. Visa sponsorship and relocation support will be provided for the right candidate. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities: Develop, maintain, and document internal procedures and standards supporting Epic applications and integrations Operate as a player coach, balancing hands on technical delivery with team leadership and day to day support Act as the primary escalation point for complex integration, interface, and operational issues Design, build, test, and maintain HL7, FHIR, API, and file based integrations across Epic EHR, ERP platforms, HIEs, cloud, SaaS vendors, and registries Translate business and user requirements into clear technical designs and integration specifications Lead and support Epic EMR implementations, including interface development, data conversion, upgrades, and post go live support Review, implement, and validate new functionality through system upgrades and special updates Provide technical guidance, coaching, and mentorship to integration team members; support hiring, onboarding, and skills development Partner with leadership on resource planning, on call coverage, workload balancing, and career development pathways Serve as a trusted advisor on integration strategy, architectural decisions, HL7 standards, and vendor engagement, acting as a bridge between end users and technology solutions You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications: Degree in Computer Science, Information Technology or related field, or equivalent experience Certifications with Epic Bridges application Proven experience with HL7 (Health Level Seven Standard) or any other Health Data exchange including HL7 FHIR, HL7 CDA, Web Services and HL7 v2 Proven experience working with developing interfaces on integration / interoperability engines (at least one) such as InterSystems, Rhapsody, Cloverleaf, Mirth Connect, Microsoft BizTalk, Corepoint, Qvera, IBM Integration Bus, WebSphere Message Broker or other similar integration engines Demonstrated familiarity with Epic applications or other Clinical EMR system Demonstrated understanding of software testing approaches and prior experience performing unit testing, integration testing, etc. Proven experience mentoring and providing subject matter expertise to junior engineers Demonstrated proficiency with Microsoft Office Suite (Excel, PowerPoint & SharePoint) Proven ability to be self-directed, flexible, and willing to participate in a 24x7 on call rotation Preferred Qualifications: Certifications on any of the Interoperability / Integration Engine products such as InterSystems Ensemble, Rhapsody, Cloverleaf, Mirth Connect, Microsoft BizTalk, etc. Demonstrated proficiency in programming and scripting hands on C++, C#, JavaScript, VBScript or ASP.Net or any other programming language Proven experience with SQL, MSSQL, Oracle data management programming skills Proven experience with Microsoft Visio Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. xsokbrc All rights reserved. #BBMEMEA

Credit Control/ Accounts Receivable Executive Job Description Location:Dublin 12, Dublin Type: Permanent, Full-Time (On-Site) Salary: €38,000 €40,000 Credit Controller We are working with a well-established company seeking aCredit Controller to join their finance team. Want to apply Read all the information about this position below, then hit the apply button. This role is based in Dublin 12and isfully office-based. If the below job spec appeals to you, apply today and we can arrange a call this week to discuss the opportunity in more detail. Salary & Benefits €38,000 €40,000 On-site parking Good location for public transport 20 days annual leave Employer pension scheme (after 6 months) Great Place to Work certified (2025/2026) Deloitte Best Managed Company Responsibilities Manage customer accounts and ensure timely collection of outstanding balances Follow up on overdue invoices via phone and email while maintaining strong client relationships Allocate payments and reconcile customer accounts Investigate and resolve payment discrepancies in a professional and efficient manner Work closely with internal teams to resolve queries and improve credit control processes Prepare debtor reports and assist in regular credit reviews Support the finance team with month-end reporting and other tasks as required Requirements Strong credit control experience is essential Experience in accounts receivable, credit control, or a similar role Freight industry experience is a strong advantage Excellent communication skills, both written and verbal, with a customer-focused approach Ability to prioritise tasks and manage workload efficiently Proficiency in Microsoft Excel and experience with accounting software (e.g. Sage, SAP or similar) Proactive, detail-oriented, and solutions-focused mindset Ability to work well within a team while also using initiative Additional Information If this sounds like the perfect opportunity for you, apply today and become a key part of a growing and expanding finance team. xsokbrc For more information please apply through the link provided for the attention of Cloe Stapleton or call Osborne Recruitment on If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. #INDOSB1 #INDSTAP Benefits: Work From Home

Trainer Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Responsibilities to include but not be limited to the following Responsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training. All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and administer by the vendor. Trainer must maintain proficiency in business knowledge, learning expertise, and facilitation skills per quarter. Vendor Training Manager will record and share quarterly Trainer Readiness performance with the Client team. Underperforming trainers will be provided two (2) attempts to achieve proficiency per quarter. Trainers that cannot meet the quarterly readiness expectations cannot facilitate / support training until they meet trainer readiness proficiency. Vendor will provide Client the documented remediation process that addresses performance gaps. Attend and participate in all T3s (train-the-trainer) sessions for updated and new materials from Client. Depending on the session, methods for completing T3 will be determined by the Client Training Team. This may include, but not limited to: (1) taking the course as a learner, and (2) co-delivering the course with a tenured instructor (Client or vendor) and pass a Training QA on the material; (1) preparing pre-read materials, and (2) attending a virtual coaching session Planning, design and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when neededCommunicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practicesAbility to flag any discrepancies in the material to the Client Training Team Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary Supports stakeholders through performance consulting to qualify development and training requests Maintain enablement content materials providing feedback to curriculum design team to ensure content is up-to-date and relevant Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updatesAnalyze training needs and develop strategies to improve courses and training documentation Conducts analysis to identify needs and recommends appropriate solutions that distinguish between training, communication, and coaching and development opportunities Provide end of class feedback to reduce errors and improve processes Ongoing readiness evaluation/procedures/ enablement content; improve training effectiveness by participating in development of new approaches, techniques, and materials. xsokbrc Recommended Qualifications Obtain pass score on language proficiency assessment. Expectations will be set by Client Training Team 2+ years of experience in a training role in a technical support or client care operation Good knowledge of Quality/Process Improvement techniques High level of energy, drive, enthusiasm, initiative and commitmentExcellent communication, consulting, influencing and interpersonal skillsProven track record of collaborating with cross-functional groups to produce results Passion for ensuring a world class support experience for our communityDemonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams

Job Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Title: Lean Six Sigma Digital Transformation (LSDT) Leader Department: Operations Management Responsibility for: NA Travel Required : Yes / Infrequent Reports to : Sr Director of Operations Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions. Analyze complex datasets to generate actionable insights and present findings to senior leadership. Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies. Develop, implement, and monitor KPIs to track operational performance and project impact. Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices. Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals. Drive a culture of continuous improvement and data-driven decision-making.Maintain project documentation, ensuring transparency, governance, and compliance with standards.Ability to work with Cross functional, highly matrix organization in a client facing role. Ability to lead, provide required steer to quality, process excellence analystsAbility to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation) Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers. Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts. Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk) Ability to understand and explain complex problem in layman languageConduct Design Thinking Workshops The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales) Special credentials Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environmentsExperience in supporting large portfolio teams (500+) as LSDT leader Required Skills Technical & Functional Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred Technical support, Customer Service, Trust & Safety domain experience preferred Qualifications & Skills Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred. 12+ years of experience in process improvement, operational excellence, or business transformation. Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction. Strong analytical skills with experience in data visualization and reporting tools Excellent leadership, coaching, and stakeholder management skills. Strong communication & presentation skills with the ability to influence at all levels of the organization. xsokbrc Project management expertise with the ability to handle multiple initiatives simultaneously. Key Competencies Continuous improvement using Lean Six Sigma methodology Kaizen, FEMEA, ADKAR Data-driven decision-making Change management Continuous improvement mindset Collaboration and stakeholder influence Superior analytical ability Superior communication skills Commercially astute (P&L, Revenue Generation, Cost Optimization)Flexibility & Availability Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Critical thinking & problem solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching & developing managers into leaders Advanced facilitation & presentation skillsAdvanced KPI, SLA, OLA, XLA knowledge and understanding Staffing & Billing models Risk & compliance #LI-CW1

Quality & Policy Expert Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Passion for providing support to people with accuracy and empathy2+ xsokbrc years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Preferred trust and safety experience Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment

Energy Engineer Contract Duration/Type:Permanent Location:Grangecastle, Clondalkin, Dublin Hybrid/Onsite:Onsite Overview of the role; We are seeking a highly motivated Energy & Utilities Engineer to support and enhance our ISO 50001 Energy Management System while contributing to the day-to-day management and optimization of site utilities. If the following job requirements and experience match your skills, please ensure you apply promptly. This role combines traditional utilities engineering with modern digital energy management practices, including data analytics, automation, and AI-driven performance optimisation. The successful candidate will play a key role in ensuring regulatory compliance, improving energy performance, managing capital projects, and driving digital transformation within the utilities function. Duties of the Role include; Support implementation, and continuous improvement of the ISO 50001 Energy Management System. Monitor Energy Performance Indicators (EnPIs) and ensure alignment with objectives and targets. Support internal and external ISO 50001 audits. Identify and implement energy-saving initiatives and decarbonisation projects. Utilities Operations Support Support daily operation of site utilities systems (e.g., steam, compressed air, chilled water, HVAC) Analyse performance trends and identify optimisation opportunities. Collaborate with maintenance and operations teams to improve system reliability and efficiency. Troubleshoot energy and utilities performance issues. Lead and support energy and utilities capital projects from concept through commissioning. Develop business cases and ROI analysis for energy efficiency projects. Digital Energy & AI Integration Develop and manage energy dashboards using tools such as Power BI, Tableau, or similar platforms. Work with SCADA/BMS/EMS systems to extract, clean, and analyse utilities data. Support integration of smart metering and IoT devices. Any other activities as directed by the Veolia Contract Manager Required skills for this role; Cert/diploma/degree (or equivalent) in Mechanical, Electrical, Energy, or Chemical Engineering (or related field). 3-7+ years of experience in energy management and/or utilities engineering. Experience supporting ISO 50001 or other structured management systems. Strong understanding of industrial utilities systems. Experience in project management (CAPEX/OPEX projects). Analytical and data-driven mindset. Strong project management and organizational skills. Effective cross-functional communication. Continuous improvement orientation. Ability to translate technical data into actionable insights. High level of digital literacy and systems thinking. Experience in pharmaceutical environment Good documentation skills Strong data analysis skills (Excel advanced, Power BI, SQL preferred). Experience with SCADA/BMS/EMS platforms. Knowledge of energy modelling and simulation tools. Knowledge of sustainability reporting and carbon accounting is a plus. About Veolia Veolia is Irelands leading environmental services company providing solutions that enable ecological transformation. We provide a comprehensive range of energy, waste and water services and are dedicated to carbon reduction, protecting the environment and building the circular economy. Veolia in Ireland works with our customers to carefully manage scarce resources. Through our expertise in operations, engineering and technology we reduce the environmental impact of our customer's activities while helping industrial companies, services organisations and the public sector to operate in a more efficient manner. We offer all employees a benefits package as standard which includes full VHI cover, pension and education assistance. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national , you will require current and valid permission to work and reside in the Republic of Ireland. xsokbrc Information on legislation and guides to the procedures in relation to obtaining work permits, is available on the Department of Jobs, Enterprise and Innovation website. Skills: engineering pharmaceutical energy management electrical