Jnr MI Developer (Entry Please make an application promptly if you are a good match for this role due to high levels of interest. Level) Salary: R25,000 - R35,000 depending on experience / qualifications Location: Home based Department: WFM and MI Reports to : Director of Business Insights Contract: Permanent Closing date: (TBC)   Job Overview   The role of the Jnr MI & Data Developer is to provide support to our Lead Developers with data, reporting and insight that supports both the creation of robust resource plans and effective performance management within the Operation. This support to the operational team will largely be driven through the production of bespoke data, insight and analysis.  This insight, delivered to senior stakeholders, will be used to improve forecasting, eliminate process inefficiencies and maximise the output and success of the planning and operational teams. The support to our call centres and operations is through daily and weekly reporting at a client/site level on operational performance including; Call queue performance Staffing and adherence performance Shrinkage and absence analysis Early Life and Glide Path performance Agent KPIs and insight, such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, and all other measures bespoke to the client requirements. This is a key role in being able to highlight areas of opportunity within the performance of the team as a whole by providing agreed KPI’s in a timely manner with supporting commentary and insight. Key Stakeholders: Operational Team Workforce Planning Best Practice Transformation Team Support Function Leads Clients Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  Deliver insight on current and historic performanceDeliver insight on planning effectiveness and performance efficiency Maintain and develop our internal reports, databases and data structures to ensure they are fit for purpose Maintain and develop our internal planning tools in excel and other formats Deliver new reporting through PowerBI as part of TPs global strategyWorking closely with the operational teams to ensure that the plans are well defined, clearly communicated and executed well Conduct ad-hoc analysis on performance variance, and improvements to planned forecasts or schedules Develop and improve the presentation, relevance and effectiveness of agreed operational KPI’s Provide analytical support for WFM, Best Practice and Operations Administration keeping all system information accurately updated Ensure presentations are fit for purpose and the audienceManage the collation of effectiveness measures across Planning and Service Delivery Steer as part of the wider team our direction and priorities Main Job Requirements and Required Skills   Understanding of SQL / MSQL query building and data management.Strong excel skills including VBA preferable. Business Objects, Azure, PowerBI experience or similar desirable Strong analytical and data mining skills.. Previous experience of data analysis and/or reporting within a call center environment. Excellent knowledge of Microsoft applications, especially Excel and PowerPoint. The ability to create complex reporting models.The ability to work under pressure to tight deadlines. A proven attention to detail. Commercial awareness and customer focus. Who are we?  We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.  We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.   What we offer Comprehensive initial training.Recognition schemes On-going coaching and development and genuine opportunities to develop your career with the company’s management programmesDiscounts on top retail brands 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2Pension Scheme Sports & Social Scheme Refer a friend and Earn scheme – Up to £900 for each individual referredDiscounted holidays, flights and hotelsDiscounted utility bills Discounted cinema tickets This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Harmonics Recruitment are currently recruiting for a Maintenance /EH&S /HR Training Administrator on behalf of one of their clients in Limerick Job Title:Maintenance /EH&S /HR Training Administrator The position will be 100% onsite hours 7:00am to 3:30pm (or 7:30am to 4:00pm). Apply below after reading through all the details and supporting information regarding this job opportunity. Job Summary: The main function of this role is Preventative Maintenance (PM) Administration, Environmental, Health & Safety (EH&S) Administration and HR Training Administration. In addition responsibility for the smooth and efficient operation of the Lobby. Responsibilities: PM Administration. EH&S Administration. HR Training Administration. Responsibility for the presentation of the Lobby area - Meeting and greeting visitors to the site and maintaining register of all visitors, issuing & collecting visitor passes. Contacting contractors/vendors to schedule routine services. Franking and sending business post each day. Receiving and distributing incoming post. Office stationery orders. Perform other duties as assigned by Maintenance & Facilities Manager. Makes identifiable and substantial contributions to continuous improvement. Performs all duties consistent with established AR guidelines consistent with ISO-9001 and those elements of GMP deemed necessary to support our business (as outlined in the Quality Manual). Actively complies with and endorses Department and Company objectives. Job Specifications: Leaving Certificate level 5 required. International Computing Drivers Licence (previously called ECDL) required. Must be able to accommodate a flexible work schedule. Previous experience working in an administrative role is an advantage. The ability to work on own initiative and to multi task. Good working knowledge of computers. Excellent communication skills, with the ability to deal with people at all levels, both face to face and on the telephone. xsokbrc Place of Work Limerick : working from home is not optional for this role as it requires 100% onsite presence at our facility.

We are seeking an M&A professional focused on executing integration and separation programmes across acquisitions, divestments, and carve‑outs. The role blends programme leadership with hands‑on execution, requiring a strong grasp of how finance, operations, technology, and people functions come together during a transaction. You will operate as a trusted partner to senior client stakeholders, often working directly alongside CFOs and their leadership teams to ensure mergers or acquisitions are implemented effectively, and business continuity is maintained post‑deal. Apply below after reading through all the details and supporting information regarding this job opportunity. Responsibilities Lead the delivery of integration and separation programmes from planning through to execution, ensuring alignment with deal objectives and value creation targets Act as a key point of contact for client leadership, working closely with CFOs and functional heads to drive decision‑making and programme momentum Translate transaction objectives into clear execution plans, including Day 1 readiness, post‑close stabilisation, and longer‑term transformation milestones Coordinate multiple workstreams (finance, technology, operations, HR, commercial) to ensure activities are aligned, sequenced correctly, and delivered on time Establish governance structures, reporting frameworks, and tracking mechanisms to provide transparency on progress, risks, and dependencies Oversee the implementation of Transition Service Agreements Proactively identify execution risks and operational challenges, driving mitigation strategies and escalating where required Support organisational change efforts by ensuring clear communication, stakeholder alignment, and adoption of new processes and structures Requirements Have demonstrated experience delivering integrations, separations, or large‑scale transformations in complex M&A environments Strong understanding of finance, systems, and operational processes Experience working across cross‑functional teams in fast‑paced, high‑pressure environments Familiarity with programme governance, PMO structures, and structured delivery methodologies Background in consulting, advisory, or corporate transformation environments is advantageous Excellent communication skills Qualifications Degree in Business, Finance, Management, or a related discipline Professional certifications (e.g., ACA, ACCA, CFA, PMP, Prince2) are beneficial We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. xsokbrc We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy. #J-18808-Ljbffr

Operational Please ensure you read the below overview and requirements for this employment opportunity completely. SME Salary - €44,351 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.  Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Must be fluent in Portuguese and English Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both xsokbrc partiesSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materialsPreferred trust and safety experience

Operational If you think you are the right match for the following opportunity, apply after reading the complete description. SME Salary - €34,100 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. 40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 13 weeks training Language Proficiency of minimum C1 – Language test required are required if successful at sifting KornFerry test are required if successful  at sifting Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Must be fluent in Romanian and English Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to Englis Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both partieSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials Preferred trust and safety experience This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Job Type : In order to make an application, simply read through the following job description and make sure to attach relevant documents. Permanent Location : Dublin  Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role   As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties   Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIsGather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirementsClose attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements   Ability to attain CTC and SC clearance as per UK government requirements.Ability to maintain a high degree of customer service for all support queries.Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills.Keen attention to detail.Ability to relate to others in a positive manner. Strong team focus.Experience with MS Office Packages Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11Experience working with VDI solutions Experience with Cisco Networking desirable.Experience with MECM for software deployment, OS build and patch managementExperience of managing and implementing Group Policy in an enterprise environment.Experience with Anti Virus software and managing cyber security threatsExperience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. xsokbrc Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.

Operational Do you have the skills to fill this role Read the complete details below, and make your application today. SME Salary - €34,100 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. 40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 13 weeks training Language Proficiency of minimum C1 – Language test required are required if successful at sifting KornFerry test are required if successful  at sifting Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Must be fluent in Hebrew and English Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to Englis Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both partieSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials Preferred trust and safety experience This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Legal Secretary Permanent The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. - Dublin 8 We are seeking an experienced and highly organised Legal Secretary to join our team on a permanent basis. This is an excellent opportunity for a motivated individual with a strong background in legal administration to contribute to a busy and professional environment. Salary: DOE Job Type: Full-time Permanent Location: Dublin 8 Key Responsibilities Audio typing from digital dictation with a high level of accuracy Preparing briefs for Counsel, including photocopying and binding Managing filing systems and document organisation Covering reception duties, including answering phones and greeting clients Scheduling appointments and maintaining court diaries Creating and maintaining files within the case management system Handling archiving processes Managing deliveries and incoming/outgoing correspondence Processing legal aid claims Providing general administrative support to the legal team Requirements 23 years experience in a legal secretarial role (criminal law experience desirable) Strong proficiency in Microsoft Office; experience with Keyhouse or similar case management systems an advantage Excellent typing skills, including digital audio dictation, with speed and accuracy Strong organisational skills with the ability to prioritise workload and meet deadlines Ability to work independently while maintaining high levels of efficiency and confidentiality Excellent interpersonal and communication skills Team-oriented with a collaborative approach to work Good knowledge of legal terminology, documentation, and procedures Why Join? Supportive and professional working environment Opportunity to develop your legal career Exposure to varied and interesting casework Stable, long-term position For more information, please apply through the link provided for the attention of Mia Craddock or call Osborne Recruitment on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. xsokbrc Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDMCRADD

Electrical Maintenance Technician Location: Blanchardstown Hybrid/Onsite: Onsite Working Pattern (Time/Hours): 39 Hours per week (07:30 to 16:00) Duration: Permanent Overview of the role: The Utilities Maintenance Technician is responsible for the execution of the preventive and corrective maintenance program as per client requirements in a safe, efficient and competent manner in line with cGMP and site protocols and procedures. He/she will work closely with day and shift colleagues and leads to ensure all work is carried out safely, correctly and as efficiently as possible. Duties of the Role include; All work on site to be carried out in accordance with site EHS (Environmental Health and Safety) and Veolia EHS and cGMP rules and guidelines; any irregularities to be reported to the Maintenance & Calibration Lead or Contract Manager. Carry out work as per schedule supplied by the Maintenance & Calibrations Lead, Planner and as per site policies, schedules and procedures. Troubleshoot problems with utilities equipment as necessary and as directed by site supervisors Complete site documentation before and after work tasks, as appropriate Liaise with Contractors during planned service maintenance. Participate in the appropriate training. Carry out Risk Assessment of Equipment Maintenance Task List steps and ensure these are always kept valid. Carry out Periodic reviews of WI's/SOP to ensure documents are always current and valid. Flexibility to work on equipment in all buildings Work and interact with the client utilities engineering team Flexibility to work around maintenance shutdown's Be familiar with all GMP rules and regulations Be familiar with statutory requirements Be responsible for his/her training curricula and ensure missing requirements are completed Maintenance of housekeeping standards compatible with pharmaceutical manufacturing in the general plant, control rooms and compatibility with clean room requirements as required. Responsible for applying 5 S methodology in all areas. Implement and participate in utilities reliability programs If/when required, provide technical input/ support during the implementation of new projects from design through to beneficial use. Required skills for this role; Senior Trades, City & Guilds or equivalent in electrical engineering. Electrical experience, 2 years minimum and good understanding of the basic fundamentals of the various utilities systems. Essential: Experience on the following: Pumps, HVAC Systems, Compressors, Boilers, steam systems and ancillary services, (DHW skids), Chillers, Cooling Towers, Clean steam Boilers, Purified Water Systems, CIP systems, Low /Medium Voltage Electrical Systems. Good understanding of Preventive Maintenance Systems. Work within a Computerized Maintenance Management Work Order system environment. Work within a documented Permit to Work System Computer literate Ability to read and understand P&ID's. Understanding of SOP's and GMP Engineering systems. Understanding of Basic Instrumentation Must be able to demonstrate hands on experience with detailed knowledge/skill in the following area's: Team player. Attention to detail Methodical & analytical approach to work. Good problem solving and trouble shooting ability. Good Initiative and pro-active attitude in approach to duties Desirable: Site Level 1 Electrical Qualification Building Management Systems (Scada) Experience of waste water treatment plants; PLC's Troubleshooting / repair of mechanical systems About Veolia Veolia is Irelands leading environmental services company providing solutions that enable ecological transformation. We provide a comprehensive range of energy, waste and water services and are dedicated to carbon reduction, protecting the environment and building the circular economy. Veolia in Ireland works with our customers to carefully manage scarce resources. Through our expertise in operations, engineering and technology we reduce the environmental impact of our customer's activities while helping industrial companies, services organisations and the public sector to operate in a more efficient manner. We offer all employees a benefits package as standard which includes full VHI cover, pension and education assistance. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national , you will require current and valid permission to work and reside in the Republic of Ireland. Information on legislation and guides to the procedures in relation to obtaining work permits, is available on the Department of Jobs, Enterprise and Innovation website. Skills: Electrical utilities maintenance pharmaceutical Instrumentation

Quality & Policy Expert Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Passion for providing support to people with accuracy and empathy2+ xsokbrc years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Preferred trust and safety experience Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment