Quality & Policy Expert If you want to know about the requirements for this role, read on for all the relevant information. Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Must be fluent in Portuguese and English Passion for providing support to people xsokbrc with accuracy and empathy2+ years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Preferred trust and safety experience Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment

Our Purpose Find out if this opportunity is a good fit by reading all of the information that follows below. Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager- Technical Overview Be part of the Mastercard Technology Fraud Products team driving the evolution of Mastercard's Decision Management Platform, which serves as the core for multiple business solutions to combat fraud and validate cardholder identity. Our platform processes billions of transactions per day in tens of milliseconds using a multi-tiered, message-oriented approach for high performance and availability. Unlike traditional product roles focused on a single team, this position operates at the platform level, driving alignment, strategy, and execution across multiple engineering teams to deliver scalable, high-impact solutions. • Are you interested in building platform capabilities that operate at global scale? • Can you lead and align multiple teams toward a unified product vision and roadmap? • Do you consider yourself capable of bridging deep technical systems with business outcomes? Role • Own and drive the end-to-end product roadmap • Define product vision derived from business needs, market opportunities, and technology trends • Drive alignment across Engineering, Lead SDEs, Architects, TPMs, and stakeholders to ensure cohesive execution • Own and actively manage cross-team dependencies, and trade-offs • Provide deep technical product insight to ensure requirements align with system capabilities, scalability, and performance needs • Partner with engineering teams to influence system evolution, architectural direction, and platform scalability • Decompose complex platform initiatives into capabilities and deliverables spanning multiple teams • Resolve ambiguity and conflicts across teams to maintain delivery momentum • Ensure initiatives are delivered cohesively across teams with clear release goals and success criteria • Use data, research, runtime metrics, and customer insights to continuously refine priorities and roadmap direction • Act as the voice of owned product and accountable for product-level outcomes • Identify gaps and define new platform capabilities required to unlock business and customer value • Balance short-term delivery needs with long-term platform scalability and sustainability • Establish scalable mechanisms for roadmap planning, dependency management, and cross-team communication • Monitor platform performance, adoption, and operational health; incorporate learnings into future roadmap decisions • Identify risks that may impact delivery across teams and communicate effectively to leadership • Drive post-launch reviews and ensure continuous feedback loops into product planning. All About You Must Have skills • Proven experience as a Technical Product Manager working on platform products • Demonstrated ability to own and drive roadmaps across multiple teams or domains • Strong technical understanding of: ○ Distributed systems and microservices architectures ○ APIs (REST/gRPC), event-driven systems ○ High-scale, high-availability platforms • Ability to engage deeply with engineers and architects on system design, trade-offs, and constraints • Strong experience in cross-team alignment and dependency management in complex, matrixed organizations • Strong analytical and data-driven decision-making skills • Experience delivering large-scale, multi-team initiatives from concept to launch • Excellent communication skills with the ability to influence both technical and non-technical stakeholders • Experience working in Agile environments with multiple teams Good to Have • Experience working on fraud, payments, or decision management platforms • Experience with cloud-native and microservices-based architectures • Familiarity with performance-sensitive, real-time transaction processing systems • Experience partnering closely with Engineering leadership (Lead SDEs, Architects) on platform evolution • Exposure to go-to-market alignment and product adoption strategies Mindset & Leadership • High ownership with a strong sense of accountability and bias for action • Ability to operate effectively in ambiguous and complex problem spaces • Strategic thinker who can also dive into execution details when needed • Strong collaboration and stakeholder management skills across geographically distributed teams • Passion for technology, systems thinking, and continuous improvement Responsibilities • Owns and drives the multi-team platform roadmap across services and capabilities • Defines and evolves platform vision aligned with business strategy and technology direction • Leads cross-team alignment and ensures consistent execution toward shared platform goals • Owns identification and resolution of cross-team dependencies challenges • Makes trade-off decisions across teams balancing scope, scalability, performance, xsokbrc and timelines • Uses research, metrics, and runtime insights to inform roadmap prioritization and product decisions • Identifies and drives new platform capabilities and innovations to deliver customer and business value • Partners with Lead SDEs and Architects to align product direction with system architecture and technical feasibility • Ensures large initiatives are decomposed and executed effectively across multiple teams • Establishes platform-level success metrics and monitors performance, adoption, and reliability • Identifies risks across teams and proactively drives mitigation strategies • Aligns platform roadmap with GTM plans and stakeholder expectations • Leads post-launch reviews and ensures continuous feedback is incorporated into future planning • Drives consistency in product practices across teams (EPICs & features quality, acceptance criteria, metrics) • Builds strong internal networks and influences across engineering, program, and business stakeholders • Mentors other product managers and contributes to building product excellence within the organization • Supports hiring, onboarding, and development of product talent Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Our Purpose The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager - Technical Job Description Summary Overview: Mastercard is seeking a Lead Product Manager – Technical to join our AI & Decisioning Platform Enablement (AI & DPE) team. This role is ideal for someone who thrives at the intersection of technology and product strategy, and who can translate complex technical capabilities into scalable business solutions. Within AI & DPE, Product Managers Technical (PM-Ts) act as trusted advisors, partnering with market-facing product teams to enable their business goals through scalable AI and decisioning solutions. PM-Ts integrate expertise from architects, engineering PM-Ts, and technical program managers to define and execute actionable roadmaps that align with enterprise and product priorities. Beyond enablement and platform development, this role plays a critical part in articulating and promoting AI & DPE’s platform capabilities to product owners, integration teams, and business leadership. Success requires driving consistent messaging, ensuring alignment across initiatives, and providing visibility into AI & DPE’s contributions to Mastercard’s broader product strategy. This is a hybrid position based in O’Fallon, MO, requiring three days per week onsite. Role: • Serve as the main liaison for AI & DPE market-facing products, business integration, and other business stakeholders. • Actively elicit feedback, manage escalations, ensure transparency, and maintain clear communications with stakeholders. • Bridge AI & DPE business stakeholders with DMP technology teams to align on technology/platform roadmaps, internal product roadmaps, release plans, and prioritization outcomes. • Partner with product and technology teams to deliver measurable business value and ensure AI & DPE is recognized as a strategic, value-add partner. • Collaborate with market-facing product, business integration, and leadership teams to maintain visibility into product roadmaps and 2–3 years of demand. • Facilitate collaboration between product, business integration, and AI & DPE technology teams to explore emerging strategic objectives and innovative ideas. • Define, elaborate, and prioritize ideas and initiatives, including feasibility analysis, gating/approvals, business case development, and enforcement of data quality standards. • Oversee work intake processes, including Level of Effort, Rough Order of Magnitude, and full business case estimation with Architects, Engineering, UX, and TPMs. • Create and refine epics, build Aha! solution delivery roadmaps, support scope alignment, and partner with TPMs on project planning, PI slotting, and delivery oversight. • Track delivery progress, manage risks, ensure value realization through demos, UAT, and feedback loops, and adjust program roadmap as needed for schedule or scope changes. • Represent market-facing product in PI planning, participate in product councils, and support product development processes to ensure alignment with business objectives. All About You: • Proven experience as a product manager or product leader with a focus on technical platforms, ideally within AI, data, or decisioning domains. • Strong understanding of modern technology practices (APIs, microservices, cloud, data platforms) and ability to engage with engineers at a detailed level. • Experience aligning technical capabilities with business objectives to deliver measurable outcomes. • Interest in emerging technologies, particularly AI, decisioning, and data platforms; direct experience with AI & DPE solutions preferred. • Ability to clearly articulate complex ideas to both technical and business stakeholders. • Ability to manage competing priorities in a fast-paced, matrixed environment. • Strong leadership skills with experience coaching and mentoring technical product managers. xsokbrc • Bachelor’s degree in Computer Science, Engineering, Business, or related field; or equivalent practical experience. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Multi Channel- Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Quality Expert Reviewer (Russian speaker)  - Dublin City Centre Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities coming very soon in Dublin. Why not fill in our application and we will be in touch with more information soon! All sucessful applicants must be able to demonstrate previous content moderation experience. Start Dates: Various Location: Onsite Dublin city centre (no work at home option currently available) Salary: € 39,998.00 Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Credit Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.] **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training** Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) "High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence-  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What you get from us - Healthcare insuranceDeath in service Annual leave 20days + 10 days bank holiday4% pensionBonus (non contractual and applicable for certain roles) Disclaimer  Please be vigilant against job scams. Teleperformance will  never contact you about anything other than your application through our official channels - UK phone number, text or .uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. xsokbrc Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Operational Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but  not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon xsokbrc between both partiesSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials

Our Purpose If you think you are the right match for the following opportunity, apply after reading the complete description. Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview Be part of the Operations & Technology Fraud Products team developing new capabilities for MasterCard's Decision Management Platform, which serves as the core for multiple business solutions to combat fraud and validate cardholder identity. Our patented Java-based platform processes billions of transactions per month in tens of milliseconds using a multi-tiered, message-oriented approach for high performance and availability. • Would you like to develop industry leading solutions for fighting fraud? • Are you motivated by speeding business solutions to market? • Do you want to innovate, using cutting edge technologies on challenging business problems? Role This role involves working with a team of talented developers to develop high performance, high volume solutions. You will be responsible for: • Lead day to day systems development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market. • Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates. • Collaborate with Architects, fellow Leads, Developers, Business Analysts & Product Owners in Dublin & other Mastercard locations. • Develop high-quality, secure, scalable and maintainable Java-based software solutions. • Apply best practices for automated testing, automated code quality, automated delivery & automated monitoring. • Mentor the senior & junior engineers on your team through sound technical advice, UML documentation & code reviews. • Assist with troubleshooting production incidents & channel learnings back into the development stream to mitigate future customer impact. • Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks. • Collaborate with vendor resources for support of products. • Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. • Actively look for opportunities to enhance standards and improve process efficiency. • Perform Quality Inspections and Walkthroughs throughout the SDLC including Requirements Review, Design Review, Code Review and Security Review to ensure compliance with Mastercard and PCI standards. • Work as part of a co-located Agile SCRUM team. All About You • Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment. • Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results. • Possesses strong communication skills -- both verbal and written – and strong relationship, collaborative skills and organizational skills. • Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team. • Deep knowledge of software development processes including agile processes and test driven development. xsokbrc • Experience with the design and development of complex, multi-tier software solutions. • Essential Skills required: ○ A wide breadth and depth of technical experience using Java/JEE ○ Strong Linux and shell scripting ○ Oracle & PL/SQL and advanced SQL scripting ○ Extreme Performance or NoSQL Data Storage such as GemFire Object Grid, Terracotta, or Cassandra ○ Spring Framework (including Spring Boot) ○ J2EE Web Application/Web Services (e.g. with JBoss and/or Apache Tomcat) ○ Web Services – REST/XML/JSON • Desirable Skills: ○ Messaging – MQ and JMS ○ Business rules execution systems (e.g. IBM Operational Decision Manager (ODM - formerly ILOG) or JBoss Drools) ○ Experience integrating vendor and open source products into an overall system ○ Experience working with containerised environments, such as Kubernetes/OpenShift/CloudFoundry ○ Experience with integration frameworks such as Apache Camel/Spring Integration ○ Experience with monitoring service performance Experience with visual design tools (Visio, Confluence Gliffy, etc.) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

About you Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. You’re an Desktop Support specialist and tech enthusiast with a passion for customer support. Your keen eye for detail ensures that we provide excellent technical and customer support, and you excel at proactively solving complex problems. As a forward-thinking team player, you contribute positively to a collaborative environment, consistently seeking ways to enhance functionality and improve user experiences. With a strong customer-centric approach, you are dedicated to providing exceptional support and training to end-users. About this role We are looking for a Desktop Support specialist to assist the CorpIT Support team and partner with Workplace, IT Engineering and Onboarding teams. This role will serve as a point of contact for the EMEA region employee lifecycle management (onboarding and offboarding), office initiatives, local and global events. This person will be responsible for anchoring to our IT SLAs and providing excellent end user support for our team. Our ideal candidate will be strong technically, a proactive personality, someone with a desire for learning and helping the team. What you'll be doing: Provide L1 and L2 technical support to Udemy internal customers for all end user computing technologies, escalating requests where needed. Be the onsite point of contact for IT requests, primarily in our Dublin office and remote employees across EMEA Cross collaboration with various teams including Workplace, IT Engineering, and Onboarding Address all end user IT requests, work with L3 teams for various operational projects,  identify gaps in CorpIT Support process, document, and resolve.  Research, assist and test enterprise solutions for our L3 teams when needed. Employee and hardware lifecycle management including: onboarding, application provisioning, deprovisioning, and offboarding Assist with tier 1 & 2 MDM system requests, asset management, and maintenance.  Learn through our Udemy platform how to perform patch management and endpoint automation to assist in L3 efforts and more. Assist with IT support for various Workplace and Corporate Comms initiatives, office moves, A/V & maintenance where needed. Exhibit a solutions-oriented mindset What you’ll have Technical support background (2  years minimum) with knowledge of cloud-based application architectures and methods used to manage them including: Okta Admin, GSuite Admin, Slack and JAMF required.  Active Directory, Intune, and SnipeIT are a plus. 2+ years experience working with MacOS, Windows, iOS, and Android preferably in a SaaS environment. Ability to configure, image, install, and troubleshoot hardware including laptops, video conferencing, audio visual and end user peripherals Experience supporting staff in an office based setup,  executive level staff at a regional level (EMEA) is a plus. About your Skills Experience scaling and supporting a growing organization. Ability to work independently, navigate day to day operations with limited direction through building business partner relationships. Ability to navigate various ITSM ticketing systems, knowledge of Jira Service Management preferred. You have a data driven mindset and leverage historical data for decision making and process improvement. Clear and concise communication, organization, and writing skills with vendors, employees and e-staff.  Able to assist executive level teams efficiently, prioritize tasks, and be the “face of IT” with stakeholders. Must have the ability to resolve end user issues through research, persistence, team collaboration, personal research, and the desire to proactively learn on one’s own. Knowledge of administration panels for SaaS tools including but not limited to: Google, Okta, Atlassian suite, Zoom, Adobe, Box, DocuSign, Slack, and Microsoft Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. xsokbrc The individual may also be eligible for discretionary bonuses.

Who We Are A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Leixlip,IRL You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. What You’ll Do As a Field Service Engineer, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team. Applicants must be flexible to work a 24/7 shift pattern and willing to travel off-site for up to 10 weeks for training Role Responsibilities: Perform field-based installation, configuration, maintenance, and upgrades of complex Applied Materials equipment, ensuring compliance with technical specifications and operational standards Use digital analytics for troubleshooting Apply basic diagnostic techniques to assess equipment and address technical issues Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) Coordinate and communicate directly with customers Fulfil additional duties, as assigned Minimum Qualifications: Successful completion of an Associate Degree (or higher) in a relevant field. At least 2 years of work experience in customer/field service support, or a related technical field Ability to read and interpret electrical and mechanical schematics Experience diagnosing and resolving basic technical challenges Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics Familiarity with hand tools and their appropriate usage, including digital multimeters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Able to meet all on-site requirements, including safety and environmental guidelines Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. xsokbrc Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Job You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Title: Operations Senior Manager Department: Operations Management Responsibility for: Assistant Operations Centre Manager (AOCM) Travel Required : Yes / Infrequent Reports to : Director of Operations Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview  Operations Centre Manager (OCM) is the leader of their staff, premises, operation and their relationship with the Clients as appropriate for their program and site, ensuring that financial and quality targets are achieved according to budget, across both back office and Contact Centre operations. The OCM is responsible for operational delivery (Performance and P&L), the role preferably based on site and/or working at home (WAH).  Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  Manages and is responsible for day-to-day activities of one or more unit of operations across Contact Centre and back office.Is fully accountable for performance of their business unit across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriateIs calibrated and working in conjunction with the wider Contact Centre Manager team ensuring consistency in delivery, direction and decision making Strategically plans with Managing Director / Director of Operations and executes to enhance profitability, productivity, and efficiency throughout the company’s operationsOwns the delivery of all financial targets, by controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Supporting Management of financial planning and control Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on siteCreates opportunities for employees to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Oversees the daily operation of the call centre and its various components, ensuring compliance and KPI goals. Prepares and reviews financial and operational analysis and reports ensuring this includes meaningful and relevant information and commentary Audits current procedures to monitor and improve efficiency of operations Implement processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the dayLeads, manages, develops and motivates a team of AOCM’s in line with organizational management processes with the focus on developing a highly motivated operation Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each AOCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development Ensures AOCMs and Team Leaders are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being appliedParticipate in monthly and quarterly improvement meetings Continuously investigate and introduce process improvement measures and either signing off actions or escalating if appropriate Can confidently be an ambassador for Teleperformance with new and existing clients, hosting visits to showcase Teleperformance’s capabilities ensuring ongoing client confidence of performance and development of strategic direction for the business Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, developing and implementing strategic initiatives across the site with their supportWorks together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all security, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your Managing Director to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience 8+ years of Sr management/Leadership experience in contact center operations or similar high-paced industry Special Certifications Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience of leading large teams (500+) with strong focus on engagement and work culture Required Skills   Technical & Functional Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc. preferred Technical support, Customer Service, Trust & Safety domain experience preferred Lean Six Sigma, PMP credentials preferred Competencies and Specific Skills Achievement oriented Superior analytical abilitySuperior communication skills Commercially astute (P&L, Revenue Generation, Cost Optimization) Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Critical thinking & problem solving Employee & Client satisfaction orientated Project Management Self-motivated and can motivate others Highly advanced team building skillsStrategic and commercial thinker High levels of resilience and focusCoaching & developing managers into leaders Advanced facilitation & presentation skills Advanced KPI, SLA, OLA, XLA knowledge and understanding Staffing & Billing modelsContinuous improvement using Lean Six Sigma methodology Risk & compliance This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. xsokbrc Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.  Please note:Open to Sponsorship for the right Candiate

Job Is this the role you are looking for If so read on for more details, and make sure to apply today. Title: Project & Change Delivery Manager Department: Operations Management Responsibility for: Individual Contributor Role Travel Required : Yes / Infrequent Reports to : Sr Director Operations & Service Delivery Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview  Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Planning & Scheduling: Defining project scope, goals, milestones, and timelines.Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.Team Leadership: Assembling, directing, and motivating project teamsRisk Management: Identifying, monitoring, and mitigating potential project risks.Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.Quality Assurance: Ensuring deliverables meet expected standards and project goals.Project manage multiple small to medium scale projects from scoping through to Implementation and roll outPartner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and supportIdentify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projectsTranslate business requirements into implementation plans, furthering our mission of protecting and supporting our client communityPlay an active role by contributing to improving policies, products, processes and support system solutionsSOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory ManagementClient Syncs - Upcoming Projects, Task Management, Escalation ReportChange Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review ManagementAgenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in BPO Work Experience Graduated, PMP certified, Financial Acumen Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience 5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projectsProven ability to manage multiple projects concurrently through successful implementation in an operational environment Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects Ability to work in a fast-paced environment with minimal guidance Experience working with internal/ external stakeholders in multiple geographic regionsADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience of supporting large Operations (500+) with strong focus on engagement and work culture Required Skills Technical & Functional Skills PMP, Prince2 certified Technical support, Customer Service, Trust & Safety domain experience preferred Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall). Communication: Excellent interpersonal skills to manage diverse teams and client expectations. Problem-Solving: Ability to handle unexpected issues and adapt to changes. Tools: Proficiency in project management software (e.g. MS Project, Jira) Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]