Laharts Skoda are looking to recruit an Experienced Service Advisor to join our Aftersales team in Clonmel. The role includes: Manage service customer appointments efficiently and liaise with customer as appropriate Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception Liaise with Workshop, Service Reception, Warranty and Parts Department. Achieve consistently high standards across the dealership and identify new ways to increase the performance Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc. Keep customers up-to date on progress of each vehicles undergoing maintenance and agree on any additional work required. Deliver highest levels of customer satisfaction and retention. Essential Candidate Requirements: A passion for excellence in customer service Minimum of 2 years' experience in a similar Service Advisor role An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care Experience in managing customer accounts Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills Strong Computer Skills including MS Office Full clean Irish driving license What we offer: Competitive Salary Performance Bonus A clean and safe working environment Bike-to- Work scheme In-house, manufacturer & professional qualifications Skills: Car dealership Aftersales Sales Kerridge Customer Service Benefits: Performance Bonus
Laharts Kilkenny are looking to recruit aQualified Motor Technician to join our Volkswagen service team in Kilkenny. The ideal candidate will be experienced in all aspects of Volkswagen servicing and diagnostics and be capable of producing quality work in a busy environment. Responsibilities include: Service & repair vehicles in accordance with manufacturers guidelines and dealership standards Performing work as outlined on the job card with efficiency and accuracy Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required Maintaining a clean and neat workspace and adhering to all company policies, procedures and safety standards Requirements: Qualified Volkswagen Technician Ability to work on own initiative and be a good team player Good communication skills and the ability to identify and explain additional work required Will be capable of producing quality work in a busy fast paced environment Be diligent, with a flexible approach to work Full Clean Irish or EU Driving License Skills: Vehicle Diagnostics Technician Mechanic Benefits: Performance Bonus Training
