ZAGG Inc is a global leader in accessories and technologies that empower mobile lifestyles. The Company has an award-winning product portfolio that includes screen protection, mobile keyboards, power management solutions, and social tech sold under the ZAGG® and mophie® brands. ZAGG operates its international business from Shannon, Ireland, with additional offices in the United States and China. ZAGG products are available globally at leading retailers including Apple, Currys, 3UK, Select, Orange, Verizon, Elkjop, and Amazon.
ZAGG is an equal opportunities employer.
Position Title: Senior Operations Manager
Classification: Permanent
Reporting to: Managing Director
Location: Shannon
Position Summary: ZAGG International is seeking an experienced, strategic senior operations manager to join our Senior Management Team and lead our end‑to‑end operations function. You will manage and lead a team of six, overseeing order management, outbound and reverse logistics, rework, and drive continuous process improvements to ensure timely delivery and quality standards. This is a pivotal opportunity for the right candidate to make a significant impact at a growing company.
Responsibilities
Oversee and manage all operations functions, including order management, invoicing, returns, 3PL services, customer account management, and outbound logistics
Lead, inspire, and develop a high‑performing, collaborative, and value‑driven operations team
Champion a high‑performing, collaborative and values‑driven team culture
Support the onboarding of new customers and oversee contract review processes
Develop operational strategies and processes to improve efficiency, scalability, and cost‑effectiveness
Manage and coordinate all rework activities required across the business
Develop, implement, and optimise cross‑functional processes between Operations, Supply Chain, Finance, Product, Sales teams, and 3PL partners
Collaborate with global and local leadership to align operations with broader company goals
Project‑manage system enhancements to improve efficiency in order management, returns, invoicing, and reporting
Drive the integration of sustainable practices and compliance with health, safety, import/export, and environmental regulations
Manage relationships and performance of 3PL partners
Define, monitor, and report on operational KPIs to drive performance and accountability
Establish and manage 3PL process standards and service level agreements
Ensure compliance with Irish, EU, and international logistics, customs, and trade regulations
Support the rollout of a B2B portal for small retailers
Identify and implement continuous improvement initiatives
Lead or support cross‑functional projects and initiatives
Please note that areas of responsibility may vary, change and/or develop dependent on the business requirements of ZAGG International.
Required Qualifications
Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related field
Minimum 5 years’ experience in operations management roles, preferably in a multinational or fast‑paced environment with a minimum of 3 years management experience
Strong leadership experience – able to motivate, inspire, and develop high‑performing teams
Strong hands‑on experience with Microsoft Great Plains or a similar system
Excellent analytical, organisational, and leadership skills
Knowledge of Irish and EU compliance regulations & trade standards
Proven ability to navigate customs, import/export documentation, and regulatory requirements within EMEA and MENA
In‑depth knowledge of international trade, tariffs, compliance, and post‑Brexit EU relations
Proficiency in Microsoft Office Suite and advanced/expert level in Excel
Exceptional organisational, problem‑solving, and decision‑making skills
Ability to manage multiple projects simultaneously and meet deadlines
Strong communication and stakeholder management skills
Customer‑first mindset with a track record of delivering premium service experiences
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