Job Description
We’re looking for a dedicated and detail-oriented Service Engineer to join our collaborative team in Shannon, Ireland. In this role, you’ll be the backbone of our Service Operations, delivering exceptional service and technical expertise to ensure our clients receive first‑class support. You’ll work in a supportive environment where knowledge sharing and teamwork are valued, while taking ownership of troubleshooting, servicing, installing, and repairing mechanical seals both in our premises and at customer sites. Your commitment to customer satisfaction and technical excellence will directly impact our reputation and client relationships.
Diagnose, troubleshoot, and resolve technical issues with mechanical seals in a timely and efficient manner
Disassemble, inspect and repair mechanical seals returned from customer sites at our Shannon service center, in accordance with John Crane Service best practices and QHSE standards
Manage open orderbook to ensure customer delivery expectations are constantly met, in line with agreed contractual terms. Ensure spare parts are ordered and received on time to complete repairs
Support customers on the field for training, technical support, troubleshooting as well as seals installation/removal and commissioning
Document all mechanical‑seal failure analyses and field‑service jobs promptly and accurately using specialized software programs, and prepare detailed reports for clients
In conjunction with local facility‑management team and contractors, ensure maintenance of all equipment and tools that are critical for service operations. Maintain, calibrate, and test all tools and diagnostic equipment to ensure accuracy and reliability
Communicate technical information clearly and concisely to both clients and internal teams
Establish and maintain strong working relationships with colleagues on site and abroad, as well as customers and suppliers
Ensure strict compliance with health, safety, and environmental policies in all service activities
Effectively communicate and support the Sales team by providing regular and consistent feedback relating to customer requirements within the service process. Inform management and Sales & Service departments of any technical issues or concerns that may impact operations
Qualifications
Extensive technical experience in mechanical seals / rotating equipment (centrifugal pumps, mixers…) for markets such as pharma, refining, petrochemical, power generation. Education or qualification in mechanical engineering is a plus
Valid driver’s license and willingness to travel to customer sites as required
Customer‑focused mindset with the ability to remain calm and professional in stressful situations
Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences
Strong organizational and time‑management abilities
Knowledge of safety compliance and environmental regulations
Strong proficiency with MS Office Suite
Ability to work collaboratively within a team environment while also being independent and decisive
Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee‑resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross‑business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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