ZAGG is an equal opportunities employer.
Position Title
Operations Executive
Location
Shannon
Classification
Permanent
Position Summary
ZAGG International is seeking a proactive and customer‑oriented Operations Executive to join our team. This position will be responsible for working proactively with ZAGG customers’ Resellers & Distributors. You will be responsible for supporting all queries from Field Sales & Channel Partners to ensure smooth operations, SLA adherence and timely customer information. The team is highly collaborative, so the successful candidate will enjoy working with others to share ideas, as well as have the ability to work independently.
Key Responsibilities
Sales Support - support Regional Field Sales Personnel & Partners on all pre‑post sales enquiries. This includes but is not limited to order entry, back‑order management, invoicing, delivery issues, sample requests, complaints and return requests.
Build & develop relationships with ZAGG field sales, partners & resellers.
Ownership of customer weekly reports to include backorders, shipments, open orders.
Understand the product – keep abreast of any changes and have the most up‑to‑date information possible.
Be proficient in all ZAGG internal systems & ensure you follow all procedures from an audit perspective. Police & validate that field sales & partners are adhering to processes.
Miscellaneous, ad‑hoc tasks must be completed as required – includes covering colleagues during times of leave; assisting in induction training for new employees; other general administrative duties as required by Management.
Work on own initiative to identify areas for potential process improvement.
Perform additional duties as required.
The Ideal Candidate
Fluency in English and a second language is desirable.
Proficient in Microsoft Excel, Word, and Outlook. Experience with CRM, GP and Dynamics 3+ years’ experience in a similar role.
Technically competent, having worked in a technology sales order management environment prior to this.
Proven record in customer order management.
Excellent attention to detail and accuracy.
Proactive problem solving.
Ability to work independently as well as part of a team, demonstrating a proactive and collaborative approach to problem‑solving.
Self‑starter with excellent communication skills, ability to work on own initiative & also as part of a team.
Strong communication skills.
Ability to collaborate effectively in a team environment.
Ability to adapt and change with the business needs.
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