Dromoland Castle is seeking a visionary Guest Experience Manager to serve as The Architect of Magic of our guest journey a curator of moments, a guardian of standards, and the living embodiment of our Castles spirit. In this role, you do not simply welcome guests, you orchestrate emotion. From the first spark of anticipation to long after departure, you ensure every stay is bespoke, never generic, and deeply personal. You understand that true luxury is not transactional, it is transformational. You see beyond reservations and room numbers. You see stories waiting to unfold. This is much more than a management role. It is a rare opportunity to shape the emotional heartbeat of one of Irelands most prestigious estates. Are you ready to architect extraordinary? What Youll Do: Design the Journey Harness intuition and emotional intelligence to curate exceptional, tailored itineraries for VIPs, milestone celebrations, discerning international travellers, and once-in-a-lifetime stays. Champion Excellence Serve as guardian of Forbes Five-Star standards, ensuring every touchpoint from pre-arrival communication to turndown reflects effortless precision and warmth. Personalise the Pre-Arrival Lead strategic guest outreach, uncovering the why behind each visit and transforming insight into meaningful, memorable moments before guests even set foot on the estate. Visible Leadership Be the poised and sophisticated face of the Castle. Handle complex requests, high-profile guests, and delicate situations with grace, diplomacy, discretion, and wit. Innovate & Collaborate Partner seamlessly across departments from estate activities to culinary ensuring the Dromoland story is told consistently, beautifully, and authentically at every turn. The Ideal Candidate: A seasoned luxury hospitality professional who understands that true luxury lives in the details others overlook. A natural relationship-builder with the confidence and composure to engage effortlessly with VIPs, celebrities, families, and global travellers. A refined eye for style, nuance, and atmosphere, with a deep appreciation for Irish hospitality and heritage. A calm, resilient leader who thrives in a high-performance, five-star environment. A mentor who inspires teams to deliver anticipatory service so intuitive it feels like second nature. Benefits Leisure Centre Membership Pension scheme (after 6 months) Wellness programme Competitive salary Discounted staff rates across Dromoland Castle and The INN at Dromoland Ongoing training opportunities Work Authorisation At the time of application, all candidates must hold the relevant and valid permission to live and work in Ireland. Skills: Seasoned Luxury Hospitality Guest Manager Experience