Building a sustainable tomorrow BAM UK & Ireland is recruiting an experienced IT Business Analyst on a 12 month fixed-term contract to support the delivery of high value digital and technology initiatives. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Working on a hybrid basis from any of our Ireland or UK locations, you will play a critical role in shaping solutions, enabling effective delivery and ensuring technology adds real, measurable value to our business units. Your mission As an IT Business Analyst, you will deliver high quality insights, analysis and support that help our business optimise operations and achieve continuous improvement goals. You will work closely with stakeholders to understand business needs, translate requirements into clear deliverables, and collaborate with delivery teams operating in a hybrid Agile and DevOps environment. Your work will strengthen digital maturity, promote customer centric thinking and ensure predictable, value driven delivery outcomes. Making Possible Build strong, trusted relationships with stakeholders through proactive engagement and clear, consistent communication. Facilitate workshops, discovery sessions and cross functional engagement to drive shared understanding and alignment. Shape and refine well defined business problems, opportunities and solution options. Produce clear, unambiguous user stories, requirements and acceptance criteria to support efficient delivery. Develop high quality analysis artefacts such as process maps, data flows, wireframes and mock ups. Collaborate with PMO/Business Owners to maintain a prioritised and transparent backlog. Analyse quantitative and qualitative data to validate business needs, identify trends and strengthen decision making. Ensure solution options align with architecture, technology roadmaps, user experience goals and organisational strategy. Support business cases, including benefits identification, dependency analysis and evidence based recommendations. Work closely with developers, testers and delivery partners to ensure feasibility, clarity and alignment throughout the lifecycle. Support UAT planning and execution, including scenario creation and defect triage. Enable successful change adoption through training materials, user guidance and change readiness support. Validate delivered solutions post implementation and support continuous improvement. Contribute to the promotion of digital maturity, Hybrid/Agile ways of working and collaborative delivery practices. What's in it for you? Opportunities! Opportunities to work with a great team on some of Irelands largest, dynamic and most exciting construction and civil engineering projects. Opportunity to develop your skills to the highest industry standards at one of the country's largest construction firms. We are committed to our employees and offer strong competitive salaries along with benefits such as: 8% pension contribution Private Health Insurance Dental Plan 26 days annual leave, incremental with years service 2 Wellbeing days annually Paid maternity & paternity leave Learning & Development opportunities - internal progression is encouraged and fostered. Company vehicles (role dependent) .....and many more great perks. What do you bring to the role? Strong analytical, problem-solving and critical-thinking skills. Ability to build positive relationships and communicate effectively with a wide range of stakeholders. Experience in requirements engineering, process modelling, data analysis and Agile documentation. Ability to work independently and collaboratively in cross-functional teams. Understanding of system interactions, integrations and architectural considerations. Experience facilitating workshops and supporting Agile ceremonies. Experience supporting user testing, solution delivery and change adoption. Experience as a Business Analyst or in a similar role (typically 4+ years). Experience working in Agile environments (Scrum, Kanban) and familiarity with methodologies such as PRINCE2. Experience producing user stories, acceptance criteria and non-functional requirements. Experience using data to validate problems, quantify benefits and guide decisions. Demonstrated experience developing business cases, user stories, acceptance criteria and non-functional requirements. Experience in data-driven analysis to validate problems, quantify benefits and inform recommendations. Experience implementing new systems or supporting process improvements. Experience or professional certifications such as ISEB/BCS, IIBA, Agile BA, Scrum certifications, PRINCE2, Lean Six Sigma or relevant diplomas are desirable (not essential). If you do not meet every requirement but feel you have the skills and experience to succeed in this role, we encourage you to apply. About BAM Building a sustainable tomorrow. That's our mission and our 's how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We're on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to let us know. Click the link to apply and Join us in making possible. #ie1 *Please note, CV's will not be accepted directly by email. To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process click the Continue to Application or Login/Register to apply button below.

Job Type Temporary Part-Time Location Leixlip, County Kildare, Ireland Job Details Title: Part time - Occupational Health Administrator (temp) Location: Offsite Co Kildare Vhi Health & Wellbeing DAC have a temporary part-time role (9 months) for an Occupational Health Administrator based in a Vhi Corporate Client site in Co Kildare. The successful candidate will work 4 hours each morning (Monday - Friday). About us Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success. Leading the way in private healthcare, we now offer an extensive range of career options across several specialities within the healthcare space, including in: urgent care, planned care, primary care, health screening, hospital @ home, women's health, pharmacy, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals. What will you do (a full job spec is available on request) Manage Occupational Health referrals from the Vhi Corporate Client effectively and safely, ensuring confidentiality and ensure data protection and IT security protocols are always adhered to. Maintain good relationships with the Occupational Health network clinics to match clients to the most appropriate clinic. Maintain a professional and friendly relationship with the clients in responding to phone calls and emails and client queries. Provide appointments and reports to clients within the agreed SLA's Participate in Occupational Health Client Meetings when necessary. Engage with Clinical Director and Occupational Health Assistant Director of Nursing when required. Provide important and relevant communications to the client relating to new and innovative ways of delivering the service. Maintain databases with accurate information relating to referrals, appointments and reports. Maintain accurate records and when required provide records e.g. Occupational Health metrics and KPIs for our Clients and for Vhi Corporate Services. Prepare Slides for our clients and for Vhi CS if required. Attend monthly Occupational Health & QSR Meeting as required. Provide Monthly KPI's in a timely manner on Occupational Health Activity Provide Administration support to the Occupational Health clients. What will you need to be successful: Minimum 2 years' experience in an administrative role with experience in a customer facing role or the ability to demonstrate capability in a customer facing environment. Experience, or a keen interest, in workplace support and employee health and wellbeing is highly desirable. Excellent communication skills A high degree of flexibility and team player qualities. Self-driven, strongly motivated, and results orientated. Exceptional planning and time management, effective prioritization to foster the ability to manage multiple complex tasks. Strong focus on attention to detail Excellent IT skills including a strong proficiency in MS Word, Excel, Outlook. Demonstrated alignment to the Vhi values. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That's why we're on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Accessibility If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your Reasonable Accommodations Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process. Ready to start your journey? Apply now! To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Job Type Temporary Part-Time Location Leixlip, County Kildare, Ireland Job Details Title: Part time Please make sure you read the following details carefully before making any applications. - Occupational Health Administrator (temp) Location: Offsite Co Kildare Vhi Health & Wellbeing DAC have a temporary part-time role (9 months) for an Occupational Health Administrator based in a Vhi Corporate Client site in Co Kildare. The successful candidate will work 4 hours each morning (Monday - Friday). About us Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success. Leading the way in private healthcare, we now offer an extensive range of career options across several specialities within the healthcare space, including in: urgent care, planned care, primary care, health screening, hospital @ home, women's health, pharmacy, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals. What will you do (a full job spec is available on request) Manage Occupational Health referrals from the Vhi Corporate Client effectively and safely, ensuring confidentiality and ensure data protection and IT security protocols are always adhered to. Maintain good relationships with the Occupational Health network clinics to match clients to the most appropriate clinic. Maintain a professional and friendly relationship with the clients in responding to phone calls and emails and client queries. Provide appointments and reports to clients within the agreed SLA's Participate in Occupational Health Client Meetings when necessary. Engage with Clinical Director and Occupational Health Assistant Director of Nursing when required. Provide important and relevant communications to the client relating to new and innovative ways of delivering the service. Maintain databases with accurate information relating to referrals, appointments and reports. Maintain accurate records and when required provide records e.g. Occupational Health metrics and KPIs for our Clients and for Vhi Corporate Services. Prepare Slides for our clients and for Vhi CS if required. Attend monthly Occupational Health & QSR Meeting as required. Provide Monthly KPI's in a timely manner on Occupational Health Activity Provide Administration support to the Occupational Health clients. What will you need to be successful: Minimum 2 years' experience in an administrative role with experience in a customer facing role or the ability to demonstrate capability in a customer facing environment. Experience, or a keen interest, in workplace support and employee health and wellbeing is highly desirable. Excellent communication skills A high degree of flexibility and team player qualities. Self-driven, strongly motivated, and results orientated. Exceptional planning and time management, effective prioritization to foster the ability to manage multiple complex tasks. Strong focus on attention to detail Excellent IT skills including a strong proficiency in MS Word, Excel, Outlook. Demonstrated alignment to the Vhi values. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That's why we're on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Accessibility If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your Reasonable Accommodations Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process. Ready to start your journey? Apply now! To be considered for this role you will be redirected to and must complete the application process on our careers page. xsokbrc To start the process, click the Apply button below to Login/Register.

Jnr MI Developer (Entry Please make an application promptly if you are a good match for this role due to high levels of interest. Level) Salary: R25,000 - R35,000 depending on experience / qualifications Location: Home based Department: WFM and MI Reports to : Director of Business Insights Contract: Permanent Closing date: (TBC)   Job Overview   The role of the Jnr MI & Data Developer is to provide support to our Lead Developers with data, reporting and insight that supports both the creation of robust resource plans and effective performance management within the Operation. This support to the operational team will largely be driven through the production of bespoke data, insight and analysis.  This insight, delivered to senior stakeholders, will be used to improve forecasting, eliminate process inefficiencies and maximise the output and success of the planning and operational teams. The support to our call centres and operations is through daily and weekly reporting at a client/site level on operational performance including; Call queue performance Staffing and adherence performance Shrinkage and absence analysis Early Life and Glide Path performance Agent KPIs and insight, such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, and all other measures bespoke to the client requirements. This is a key role in being able to highlight areas of opportunity within the performance of the team as a whole by providing agreed KPI’s in a timely manner with supporting commentary and insight. Key Stakeholders: Operational Team Workforce Planning Best Practice Transformation Team Support Function Leads Clients Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  Deliver insight on current and historic performanceDeliver insight on planning effectiveness and performance efficiency Maintain and develop our internal reports, databases and data structures to ensure they are fit for purpose Maintain and develop our internal planning tools in excel and other formats Deliver new reporting through PowerBI as part of TPs global strategyWorking closely with the operational teams to ensure that the plans are well defined, clearly communicated and executed well Conduct ad-hoc analysis on performance variance, and improvements to planned forecasts or schedules Develop and improve the presentation, relevance and effectiveness of agreed operational KPI’s Provide analytical support for WFM, Best Practice and Operations Administration keeping all system information accurately updated Ensure presentations are fit for purpose and the audienceManage the collation of effectiveness measures across Planning and Service Delivery Steer as part of the wider team our direction and priorities Main Job Requirements and Required Skills   Understanding of SQL / MSQL query building and data management.Strong excel skills including VBA preferable. Business Objects, Azure, PowerBI experience or similar desirable Strong analytical and data mining skills.. Previous experience of data analysis and/or reporting within a call center environment. Excellent knowledge of Microsoft applications, especially Excel and PowerPoint. The ability to create complex reporting models.The ability to work under pressure to tight deadlines. A proven attention to detail. Commercial awareness and customer focus. Who are we?  We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.  We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.   What we offer Comprehensive initial training.Recognition schemes On-going coaching and development and genuine opportunities to develop your career with the company’s management programmesDiscounts on top retail brands 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2Pension Scheme Sports & Social Scheme Refer a friend and Earn scheme – Up to £900 for each individual referredDiscounted holidays, flights and hotelsDiscounted utility bills Discounted cinema tickets This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Transport Planner at our Kilcock Depot. Job Summary: We are seeking a highly organized and proactive Transport Planner to join our dynamic team. The Transport Planner will be responsible for the effective planning and coordination of transport operations within our supply chain network. This role requires strong analytical skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. What you'll be doing: Key Responsibilities: Develop and optimize transport plans to ensure timely and cost-effective delivery of goods. Coordinate with suppliers, warehouses, and retail outlets to streamline transport operations. Monitor and track the progress of shipments, ensuring compliance with delivery schedules. Analyze transport data to identify inefficiencies and implement improvement strategies. Maintain accurate records of transport activities and prepare regular reports. Liaise with transport providers to negotiate rates and service agreements. Ensure compliance with all relevant regulations and company policies. Respond to and resolve any transport-related issues or delays. Collaborate with the logistics team to forecast transport needs and plan accordingly. Implement and utilize transport management software to enhance operational efficiency. What we're looking for: Experience, skills and education: 5+ years of experience in transport planning or logistics within a retail supply chain environment. Strong analytical and problem-solving skills. Proficiency in transport management software (e.g., SAP TM, Oracle Transportation Management). Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong organizational skills and attention to detail. Knowledge of Irish transport regulations and industry best practices. Preferred Qualifications: Experience in the retail sector. Certification in logistics or supply chain management (e.g., APICS, CILT). Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Work Environment: Office-based with occasional visits to warehouses and distribution centers. What we offer: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. xsokbrc If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Reporting/Business Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Analyst Responsibilities to include but not be limited to the following Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process Produce and deliver tracking and reporting for key KPI/SLA’s in the business Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.) Perform ad-hoc data analysis to support the business initiativesCreate and maintain efficient and secure systems for recording data and producing relevant documentation Maintain the daily relationship with the business intelligence supplier Seek opportunities to drive innovation and process improvement within the reporting spectrum Recommended Qualifications 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales Strong technical and numerical skills with xsokbrc advanced Excel skills Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights Detail-oriented and passion for problem-solving Ability to work on own initiative or as part of a team Knowledge of data tools

Operational If you think you are the right match for the following opportunity, apply after reading the complete description. SME Salary - €34,100 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. 40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 13 weeks training Language Proficiency of minimum C1 – Language test required are required if successful at sifting KornFerry test are required if successful  at sifting Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Must be fluent in Romanian and English Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to Englis Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both partieSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials Preferred trust and safety experience This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Quality & Policy Expert Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Passion for providing support to people with accuracy and empathy2+ xsokbrc years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Preferred trust and safety experience Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment

Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions

Trainer All candidates should make sure to read the following job description and information carefully before applying. Responsibilities to include but not be limited to the following Responsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training. All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and administer by the vendor. Trainer must maintain proficiency in business knowledge, learning expertise, and facilitation skills per quarter. Vendor Training Manager will record and share quarterly Trainer Readiness performance with the Client team. Underperforming trainers will be provided two (2) attempts to achieve proficiency per quarter. Trainers that cannot meet the quarterly readiness expectations cannot facilitate / support training until they meet trainer readiness proficiency. Vendor will provide Client the documented remediation process that addresses performance gaps. Attend and participate in all T3s (train-the-trainer) sessions for updated and new materials from Client. Depending on the session, methods for completing T3 will be determined by the Client Training Team. This may include, but not limited to: (1) taking the course as a learner, and (2) co-delivering the course with a tenured instructor (Client or vendor) and pass a Training QA on the material; (1) preparing pre-read materials, and (2) attending a virtual coaching session Planning, design and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when neededCommunicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practicesAbility to flag any discrepancies in the material to the Client Training Team Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary Supports stakeholders through performance consulting to qualify development and training requests Maintain enablement content materials providing feedback to curriculum design team to ensure content is up-to-date and relevant Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updatesAnalyze training needs and develop strategies to improve courses and training documentation Conducts analysis to identify needs and recommends appropriate solutions that distinguish between training, communication, and coaching and development opportunities Provide end of class feedback to reduce errors and improve processes Ongoing readiness evaluation/procedures/ enablement content; improve training effectiveness by participating in development of new approaches, techniques, and materials. Recommended Qualifications Obtain pass score on language proficiency assessment. Expectations will be set by Client Training Team 2+ years of experience in a training role in a technical support or client care operation Good knowledge of Quality/Process Improvement techniques High level of energy, drive, enthusiasm, initiative and commitmentExcellent communication, consulting, influencing and interpersonal skillsProven track record of collaborating with cross-functional groups to produce results Passion for ensuring a world class support experience for our communityDemonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams External new hire Trainer tenure expectation Tenure Preferred qualificationMinimum of 3 years 2 years of adult learning experience This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]