Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions

Graduate Electrical Engineer Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. - Construction Industry Kildare A prominent commercial construction contractor in the Irish and European market has a unique opening for an Electrical Engineering Graduate to join its growing engineering department. You will join a team of ambitious, innovative engineers challenged with delivering projects across a wide range of building construction projects. This is an exciting time for the business with a solid pipeline of work ahead both in Ireland and across Europe. Based at the head office in Kildare you will get the chance to work with a team of highly experienced and progressive construction and engineering staff. Duties & Responsibilities Undertake a full design review of drawings, specifications and schedules to ensure compliance with the applicable standards and industry guides. Responsible for developing engineering alternative solutions, including detailed calculations and sketches for client approval. Use of Engineering software tools. Review of the co-ordinated construction drawings and documentation. Prepare RFIs and issue to the client. Detailed review of specialist supplier packages for compliance with project specification and applicable industry standards. Prepare and monitor procurement schedule in conjunction with the procurement team. Prepare and monitor technical submittals for approval by the client. Assistance with client demonstrations. Key Requirements A Level 7 Degree in Electrical Engineering/Electrical Services Engineering or Building Services Engineering. Capable of working as part of a team and on own initiative. Good knowledge of the current electrical, fire alarm and emergency lighting standards within Ireland. xsokbrc Knowledge of key engineering software packages beneficial Exposure to construction projects Benefits Health Care Pension Career Progression within the wider group Accredited Engineers Ireland Employer for CPD Pathway to Chartership with the SCSI International Travel Opportunities To apply for this exciting opportunity please send an updated resume outlining any university placement/summer holiday work experience and general construction related work experience within an electrical environment to Sponsorship not available must have a full drivers licence and live locally or be able to move for the role.

Reporting/Business Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Analyst Responsibilities to include but not be limited to the following Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process Produce and deliver tracking and reporting for key KPI/SLA’s in the business Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.) Perform ad-hoc data analysis to support the business initiativesCreate and maintain efficient and secure systems for recording data and producing relevant documentation Maintain the daily relationship with the business intelligence supplier Seek opportunities to drive innovation and process improvement within the reporting spectrum Recommended Qualifications 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales Strong technical and numerical skills with xsokbrc advanced Excel skills Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights Detail-oriented and passion for problem-solving Ability to work on own initiative or as part of a team Knowledge of data tools

Trainer All candidates should make sure to read the following job description and information carefully before applying. Responsibilities to include but not be limited to the following Responsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training. All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and administer by the vendor. Trainer must maintain proficiency in business knowledge, learning expertise, and facilitation skills per quarter. Vendor Training Manager will record and share quarterly Trainer Readiness performance with the Client team. Underperforming trainers will be provided two (2) attempts to achieve proficiency per quarter. Trainers that cannot meet the quarterly readiness expectations cannot facilitate / support training until they meet trainer readiness proficiency. Vendor will provide Client the documented remediation process that addresses performance gaps. Attend and participate in all T3s (train-the-trainer) sessions for updated and new materials from Client. Depending on the session, methods for completing T3 will be determined by the Client Training Team. This may include, but not limited to: (1) taking the course as a learner, and (2) co-delivering the course with a tenured instructor (Client or vendor) and pass a Training QA on the material; (1) preparing pre-read materials, and (2) attending a virtual coaching session Planning, design and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when neededCommunicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practicesAbility to flag any discrepancies in the material to the Client Training Team Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary Supports stakeholders through performance consulting to qualify development and training requests Maintain enablement content materials providing feedback to curriculum design team to ensure content is up-to-date and relevant Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updatesAnalyze training needs and develop strategies to improve courses and training documentation Conducts analysis to identify needs and recommends appropriate solutions that distinguish between training, communication, and coaching and development opportunities Provide end of class feedback to reduce errors and improve processes Ongoing readiness evaluation/procedures/ enablement content; improve training effectiveness by participating in development of new approaches, techniques, and materials. Recommended Qualifications Obtain pass score on language proficiency assessment. Expectations will be set by Client Training Team 2+ years of experience in a training role in a technical support or client care operation Good knowledge of Quality/Process Improvement techniques High level of energy, drive, enthusiasm, initiative and commitmentExcellent communication, consulting, influencing and interpersonal skillsProven track record of collaborating with cross-functional groups to produce results Passion for ensuring a world class support experience for our communityDemonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams External new hire Trainer tenure expectation Tenure Preferred qualificationMinimum of 3 years 2 years of adult learning experience This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Operational If you think you are the right match for the following opportunity, apply after reading the complete description. SME Salary - €34,100 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. 40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 13 weeks training Language Proficiency of minimum C1 – Language test required are required if successful at sifting KornFerry test are required if successful  at sifting Responsibilities to include but not be limited the following Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications: Must be fluent in Romanian and English Passion for providing 1:1 support to people with accuracy and empathy Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to Englis Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both partieSome degree of further education/college desirable, to be mutually agreed upon between both parties Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials Preferred trust and safety experience This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions

Quality & Policy Expert Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Passion for providing support to people with accuracy and empathy2+ xsokbrc years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Preferred trust and safety experience Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment

Team Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Leader Responsibilities to include but not be limited the following Provide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions Recommended Qualifications BA/BS degree preferred xsokbrc Significant experience in a complex fast paced environment Preferred trust and safety experience Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skillsExcellent written and verbal communication skillsPassion for ensuring an excellent user experience

Job You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Title: Operations Senior Manager Department: Operations Management Responsibility for: Assistant Operations Centre Manager (AOCM) Travel Required : Yes / Infrequent Reports to : Director of Operations Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview  Operations Centre Manager (OCM) is the leader of their staff, premises, operation and their relationship with the Clients as appropriate for their program and site, ensuring that financial and quality targets are achieved according to budget, across both back office and Contact Centre operations. The OCM is responsible for operational delivery (Performance and P&L), the role preferably based on site and/or working at home (WAH).  Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  Manages and is responsible for day-to-day activities of one or more unit of operations across Contact Centre and back office.Is fully accountable for performance of their business unit across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriateIs calibrated and working in conjunction with the wider Contact Centre Manager team ensuring consistency in delivery, direction and decision making Strategically plans with Managing Director / Director of Operations and executes to enhance profitability, productivity, and efficiency throughout the company’s operationsOwns the delivery of all financial targets, by controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Supporting Management of financial planning and control Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on siteCreates opportunities for employees to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Oversees the daily operation of the call centre and its various components, ensuring compliance and KPI goals. Prepares and reviews financial and operational analysis and reports ensuring this includes meaningful and relevant information and commentary Audits current procedures to monitor and improve efficiency of operations Implement processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the dayLeads, manages, develops and motivates a team of AOCM’s in line with organizational management processes with the focus on developing a highly motivated operation Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each AOCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development Ensures AOCMs and Team Leaders are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being appliedParticipate in monthly and quarterly improvement meetings Continuously investigate and introduce process improvement measures and either signing off actions or escalating if appropriate Can confidently be an ambassador for Teleperformance with new and existing clients, hosting visits to showcase Teleperformance’s capabilities ensuring ongoing client confidence of performance and development of strategic direction for the business Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, developing and implementing strategic initiatives across the site with their supportWorks together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all security, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your Managing Director to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience 8+ years of Sr management/Leadership experience in contact center operations or similar high-paced industry Special Certifications Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience of leading large teams (500+) with strong focus on engagement and work culture Required Skills   Technical & Functional Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc. preferred Technical support, Customer Service, Trust & Safety domain experience preferred Lean Six Sigma, PMP credentials preferred Competencies and Specific Skills Achievement oriented Superior analytical abilitySuperior communication skills Commercially astute (P&L, Revenue Generation, Cost Optimization) Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Critical thinking & problem solving Employee & Client satisfaction orientated Project Management Self-motivated and can motivate others Highly advanced team building skillsStrategic and commercial thinker High levels of resilience and focusCoaching & developing managers into leaders Advanced facilitation & presentation skills Advanced KPI, SLA, OLA, XLA knowledge and understanding Staffing & Billing modelsContinuous improvement using Lean Six Sigma methodology Risk & compliance This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. xsokbrc Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.  Please note:Open to Sponsorship for the right Candiate

A leading Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Civil engineering contractor is seeking an experienced Health and Safety Officer/ Advisor to join a multi-disciplinary civil engineering and utilities contractor in Kildare. As a Site Engineer you are required to have a good knowledge and understanding of civil engineering and utility operations including a good knowledge of underground electrical networks, this should underpin an understanding of the requirements and needs of our extremely successful business unit. The successful candidate will be working on a wide variety of projects such as Residential, Commercial, Roads, Substations ect. Role: Health and Safety Compliance: Ensure that the project complies with local and national health and safety regulations, industry standards, and best practices Risk Assessment: Identify potential hazards and conduct thorough risk assessments for each project phase. Implement appropriate control measures to mitigate risks and prevent accidents or injuries Safety Policies and Procedures: Develop and implement project-specific health and safety policies, procedures, and guidelines Regularly review and update them to align with evolving regulations and industry standards Training and Education: Provide health and safety training to project personnel, subcontractors, and other stakeholders Promote awareness of health and safety practices through toolbox talks, safety inductions, and workshops Inspections and Audits: Conduct regular site inspections and audits to identify potential hazards, assess compliance, and recommend corrective actions Monitor and follow up on the implementation of corrective measures Incident Management: Investigate accidents, incidents, near misses, and other safety-related events Analyse root causes, prepare reports, and make recommendations to prevent future occurrences Emergency Preparedness: Develop emergency response plans for civil engineering projects, including evacuation procedures, first aid provisions, and communication protocols Conduct drills and exercises to test preparedness Collaboration and Communication: Liaise with project managers, contractors, subcontractors, and relevant authorities to ensure effective communication and coordination of health and safety matters Documentation and Reporting: Maintain accurate records of health and safety activities, including inspections, incidents, training sessions, and audits Prepare regular reports for management and regulatory bodies as required Requirements: Level 7/Level 8 Qualification in Health and Safety preferred At least 2-3 years' experience in a Health & Safety advisory role within the construction industry Professional certifications such as NEBOSH (National Examination Board in Occupational Safety and Health) or IOSH (Institution of Occupational Safety and Health) are highly desirable Proficient in using relevant software applications email, Word, Excel, Power Point and tools for documentation and reporting Full valid driving licence to be able to get around site Salary: Salary €60k – €80k DOE Vehicle/ Fuel Card Pension Laptop Phone If you are a Health & Safety Officer/Advisor considering a career move, please feel free to send your CV or contact Nathan Williams on for a confidential discussion. GPC will not send any applicants CVs to clients without a full discussion and prior consent. xsokbrc GPC is a specialist construction recruitment consultancy based in Dublin with 24 years’ experience working in the recruitment of construction professionals within Ireland and Internationally. #J-18808-Ljbffr