We are SGS- the world’s leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for sustainability, quality and integrity. With 99,600 employees across our 2,600 offices and laboratories worldwide, we are working together to enable a better, safer and more interconnected world.
We provide independent services worldwide that make a difference in people’s lives across Testing, Inspection and Certification. We also offer training and consultancy services to ensure your organisation stays up with the latest developments in standards, regulation and technology across all industries.
Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.
TransitNet is a universal, multimodal e-customs transit guarantee service in which SGS acts as holder of the procedure towards customs on behalf of its clients (transporters, brokers, freight forwarders, etc), enabling them to create transit declarations and submit them along with a financial guarantee in favor of customs to any of the customs systems where SGS are located. TransitNet is a secure, multilingual, web-based platform that captures, controls and monitors transit declarations, allowing you to track them online until termination.
SGS have an exciting opportunity within TransitNet for a Client Support Officer to join their team in Naas.
Reporting to the Trade Facilitation Service Operations Manager, you will represent SGS and its clients with customs related matters, including the onboarding of clients, and ensuring accurate data is inputted into the Customs SGS systems.
Job Description Complete daily tasks efficiently as assigned by Supervisor/Manager.
Respond promptly to requests for information from the SGS TransitNet support office, clients, and internal SGS departments, being proactive in problem-solving and finding solutions.
Communicate promptly as required with customs, clients, and SGS departments.
Update user systems and run reports as required.
Accurately input client customs declarations and client profile data on the SGS TransitNet system.
Monitor data registration and processing, taking accountability for accuracy and adhering strictly to data protection regulations and procedures/policies.
Monitor e-client data inputs and rectify errors where required.
Send required documents to clients/support office departments as needed.
Report KPIs as required.
Assist the sales team in business development activities to build the client base and contribute to the achievement of sales targets.
Attend meetings as requested in client offices, ports, or customs locations.
Build and maintain strong relationships with new and existing clients.
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behavior in accordance with SGS’s Equality & Diversity policy.
At all times, adopt safe behavior by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures.
Qualifications Third level qualification preferred but not essential.
Minimum of 1 year’s experience working in the customs environment with excellent knowledge of various customs declarations including imports/exports.
Proficient Excel user is essential.
Excellent communication skills both verbal and written.
Resilience and ability to work under pressure and achieve targets/goals.
Additional Information SGS Employee Referral Incentive Scheme across all SGS Business Lines.
Annual Tax Saver Tickets for Rail, Bus, and Luas.
Bike to Work Scheme.
Employee Assistance Program.
Pension once probation passed.
Laptop & Work phone.
Full training provided to successful candidates.
#J-18808-Ljbffr