Multi Channel- Quality Expert Reviewer (Polish speaker) - Dublin City Centre Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon! Start Dates: 6th of Febuary 2026 Location: Onsite Dublin city centre (no work at home option currently available) Salary: € 37,333 per annum Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training** Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) "High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What you get from us - Healthcare insurance Death in service Annual leave 20days + 10 days bank holiday 4% pension Bonus (non contractual and applicable for certain roles) This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.] Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or (url removed)/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. xsokbrc Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Soft Services Manager Do you have the skills to fill this role Read the complete details below, and make your application today. Location: Dublin Contract: Full Time, Permanent Salary: €60,000 per annum plus Sodexo Benefits About the Role We are seeking an experienced Soft Services Manager to lead the delivery of high-quality workplace services in Dublin. This is a key leadership role responsible for the operational performance, compliance, and continuous improvement of all soft services including cleaning, security, workplace services, mail and reprographics, pest control, hygiene, waste, and associated specialist providers. You will work closely with the Workplace Director and client stakeholders to ensure services are delivered to a flagship standard, while maintaining strong financial control, regulatory compliance, and high levels of employee engagement. Key Responsibilities Service Delivery & Operational Excellence Lead and manage day-to-day soft services operations across multiple sites Ensure services consistently meet or exceed SLAs and KPIs Conduct regular quality audits and Gemba walks to maintain presentation standards Manage specialist service providers including cleaning, pest control, hygiene, waste and groundsClient Relationship & Performance Management Build and maintain strong working relationships with stakeholders Support monthly client performance reviews and reporting Deploy customer satisfaction surveys and drive measurable improvements Identify and implement service enhancements and innovation opportunitiesCompliance & Risk Management Ensure full compliance with H&S legislation, ISO standards, waste regulations, PSA licensing Maintain and update risk registers and ensure mitigation plans are implemented Complete regular audits and ensure corrective actions are tracked to closure Manage service provider compliance and contractual obligationsFinancial & Commercial Management Support budget preparation and monthly financial reporting Monitor labour productivity and service efficiencies Deliver services within agreed budgets while driving value and cost optimisation Understand contract scope, change control and performance impactsLeadership & People Management Lead, coach and develop supervisors and service teams Drive employee engagement and performance management processes Support recruitment, induction, development and succession planning Foster a “One Sodexo Team” culture across all sitesAbout You Essential: Proven experience in Soft FM or integrated facilities management Strong client relationship and stakeholder management skills Experience managing cleaning, security and workplace service providers Knowledge of Irish H&S legislation and ISO standards (9001, 14001, 45001/18001) Strong commercial awareness and experience managing budgets Excellent communication, leadership and influencing skills Experience managing remote or multi-site teamsDesirable: Technical qualification within a soft FM discipline PSA licence NEBOSH or IOSH Managing Safely certificationWhy Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belongin a company and team that values you for you. Actwith purpose and have an impact through your everyday actions. Thrivein your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click to read more about what we do to promote an inclusive culture. xsokbrc Ready to be part of something greater? **Chatter Line

Advert Details: Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment. As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns. Principal Accountabilities Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel. Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction. Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services. Address customer service queries and complaints, collaborating with other departments to ensure timely resolution. Process customer-related queries and requests efficiently and consistently. Thrive in a flexible, multi-skilled environment and contribute positively to the team. Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.Skills Required Quick learner with the ability to adapt and develop new skills in a fast-paced environment. Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy. Strong knowledge retention ability to provide accurate and detailed information to customers. Attention to detail to ensure precise and thorough customer service. Customer-focused mindset, dedicated to meeting and exceeding customer expectations. Excellent organisational skills to manage tasks and prioritise effectively. Proficient computer skills to navigate customer service systems efficiently. Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere. Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers. Demonstrated ability to perform under pressure and remain calm and composed. Flexibility to adapt to different tasks and responsibilities within the working environment.Schedule Monday to Friday Benefits Competitive salary Paid breaks Annual leave Full training provided Supportive and friendly team environment Career progression opportunities within Panda About The Company We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. xsokbrc Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Soft Services Manager Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Location:Limerick, Ireland Salary: €80,000 – €90,000 + Sodexo Benefits About the Role We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick. This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment. You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams. This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues. Key Responsibilities Soft Services Leadership Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards Drive excellence in GMP cleaning and regulated service environments Ensure catering and hospitality services align with client expectations and compliance standards Oversee vendor management for pest control, landscaping, and specialist soft servicesClient & Contract Management Act as the primary client interface for all soft services Lead service reviews, performance meetings, and continuous improvement initiatives Ensure SLAs and KPIs are consistently met or exceeded Identify opportunities for service innovation and contract growthCompliance & Risk Management Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements Maintain robust risk registers and business continuity plans Ensure all SOPs and regulatory standards are adhered to across servicesFinancial & Commercial Accountability Manage budgets, forecasting, P&L and cost control Monitor labour productivity and operational efficiencies Deliver contract targets including margin and service performance metricsPeople Leadership Lead, coach and develop multidisciplinary soft services teams Drive employee engagement, performance management, and development plans Promote a culture of safety, collaboration, and continuous improvementAbout You Essential: Proven senior leadership experience within Soft FM or integrated facilities management Strong background in cleaning and/or GMP-regulated environments xsokbrc (5+ years preferred) Demonstrable experience managing large, diverse operational teams Strong commercial and financial acumen including P&L responsibility Excellent client-facing and stakeholder management skills Experience operating within a highly regulated pharmaceutical or similar environmentDesirable: Hospitality, Facilities, or Business-related qualification NEBOSH (or equivalent) Experience in pharmaceutical or FMCG sectors Professional FM qualificationWhat’s on Offer A senior leadership role on a flagship pharmaceutical contract Full ownership of Soft Services performance and strategy Support from central subject matter experts within a strong matrix structure Career progression within a global organisation Opportunity to shape service excellence in a highly regulated, high-profile environment

Soft Services Manager Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Location: Dublin (supporting multiple sites) Contract: Full Time, Permanent Salary: €55,000 per annum plus Sodexo Benefits About the Role We are seeking an experienced Soft Services Manager to lead the delivery of high-quality workplace services across multiple sites in Dublin. This is a key leadership role responsible for the operational performance, compliance, and continuous improvement of all soft services including cleaning, security, workplace services, mail and reprographics, pest control, hygiene, waste, and associated specialist providers. You will work closely with the Workplace Director and client stakeholders to ensure services are delivered to a flagship standard, while maintaining strong financial control, regulatory compliance, and high levels of employee engagement. Key Responsibilities Service Delivery & Operational Excellence Lead and manage day-to-day soft services operations across multiple sites Ensure services consistently meet or exceed SLAs and KPIs Conduct regular quality audits and Gemba walks to maintain presentation standards Manage specialist service providers including cleaning, pest control, hygiene, waste and groundsClient Relationship & Performance Management Build and maintain strong working relationships with stakeholders Support monthly client performance reviews and reporting Deploy customer satisfaction surveys and drive measurable improvements Identify and implement service enhancements and innovation opportunitiesCompliance & Risk Management Ensure full compliance with H&S legislation, ISO standards, waste regulations, PSA licensing Maintain and update risk registers and ensure mitigation plans are implemented Complete regular audits and ensure corrective actions are tracked to closure Manage service provider compliance and contractual obligationsFinancial & Commercial Management Support budget preparation and monthly financial reporting Monitor labour productivity and service efficiencies Deliver services within agreed budgets while driving value and cost optimisation Understand contract scope, change control and performance impactsLeadership & People Management Lead, coach and develop supervisors and service teams Drive employee engagement and performance management processes Support recruitment, induction, development and succession planning Foster a “One Sodexo Team” culture across all sitesAbout You Essential: Proven experience in Soft FM or integrated facilities management Strong client relationship and stakeholder management skills Experience managing cleaning, security and workplace service providers Knowledge of Irish H&S legislation and ISO standards (9001, 14001, 45001/18001) Strong commercial awareness and experience managing budgets Excellent communication, leadership and influencing skills Experience managing remote or multi-site teamsDesirable: Technical qualification within a soft FM discipline PSA licence NEBOSH or IOSH Managing Safely certificationWhy Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Friendly Customers. Vibrant Communities. xsokbrc Exciting Careers. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Member Experience & Front Desk Supervisor Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Up to €40,000 Galway, Ireland (On-site) As Member Experience & Front Desk Supervisor, you will be the welcoming face of our clients business & a key ambassador for their brand. You will play a vital role in creating an exceptional first impression, overseeing front desk operations, & ensuring every customer feels valued, supported, & cared for. This role combines hands-on front-of-house leadership with strong administrative & organisational responsibilities, helping to maintain the high service standards their customers expect. Key Responsibilities Lead & oversee the front desk experience, providing a warm, professional welcome to customers Manage daily reception operations, including check-ins, bookings, scheduling, & payments Act as the primary point of contact for member enquiries, handling questions & concerns with efficiency & empathy Maintain accurate membership records & support administrative processes Work closely with management & the wider team to deliver consistently high service standards Train, support, & motivate reception staff to ensure a positive & professional customer experience at all times About You Minimum of 3 years' experience in a senior receptionist, front desk, or guest services role (experience in hospitality, leisure, or premium service environments is an advantage) Excellent interpersonal & communication skills, with a friendly & approachable manner Strong organisational xsokbrc & administrative abilities, with keen attention to detail Calm & confident under pressure, with the ability to prioritise tasks in a busy environment Positive, proactive, & genuinely passionate about delivering outstanding customer service Does this sound like the role for you? (phone number removed) (url removed) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Apply fast, check the full description by scrolling below to find out the full requirements for this role. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate to join our Fund Accounting team. This role is located in Dublin, Ireland In this role, you’ll make an impact in the following ways: Lead the team in the accurate and timely delivery of daily NAV calculations in a fast paced and rapidly evolving environment and act as point of escalation for the team Maintain open lines of communication with key internal teams to ensure accurate delivery of NAV critical inputs, in line with internal service delivery agreements Critically analyse fund movement and act as point of contact for queries or escalation items from the team within the NAV production environment Investigate and ensure full close out of operational and audit queries, from both internal and external stakeholders Manage daily operational requirement across the team, including but not limited to team allocation of duties, annual leave, team performance etc Provide key considerations and feedback for initiatives to support change and improvements in alignment with the firm's strategy Ensure escalation of items requiring urgent resolution to Management Team in a timely manner To be successful in this role, we’re seeking the following: 8+years’ Fund Accounting experience within Operations, with 5+years’ experience using Enterprise Invest One Experience in leading a team in a fast-paced environment Deep knowledge of the components of daily NAV calculations and complex financial instruments Knowledge of Fund Accounting requirements for UK OEICs and/or Luxembourg SICAVs an advantage Skilled in critically analysing all aspects of NAV Production to identify items requiring further investigation or escalation Third level degree qualified, ideally in Accounting or Business Excellent communication skills At BNY, our culture speaks for itself, check out the latest BNY news at: Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. xsokbrc Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Title in the contract: Senior Associate, Fund/Client Accounting Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate, ETF Client Processing Representative to join our ETF Services Transfer Agency EMEA team. This role is located in Dublin. In this role, you’ll contribute to the team's success in the following ways: ·       Ensuring the timely and accurate completion of all work within the team. ·       Ensuring adherence to BNY standard policies, procedures, and controls at all times. ·       Managing the order processing workflow to service multiple clients/funds. ·       Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting. ·       Ensuring client concerns/requests are addressed as soon as possible and within an agreed timetable. ·       Supervises/manages the day-to-day operations of a small- to medium-sized team of fund administrators fund accounting support team. ·       Assist, as required, with planning, testing, and implementation of internal and client-driven projects. To be successful in this role, we’re seeking the following: ·       Client liaison and effective communication skills ·       Ability to analyze and solve problems ·       Attention to detail and strong organizational skills ·       Ability to communicate any significant operational issues that arise to senior leadership ·       IT Literate – Proficiency in Excel, Word, PowerPoint desirable. ·       Ability to manage multiple priorities and deadlines ·       Ability to be flexible and work effectively both within a team structure and independently ·       Bachelor's degree in accounting or the equivalent combination of education and experience is required. ·       Experience working in ETF will be looked upon favorably ·       Fluency in English (speaking and writing) At BNY, our culture speaks for itself, check out the latest BNY news at: Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. xsokbrc Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Senior Associate, Fund/Client Accounting The following information aims to provide potential candidates with a better understanding of the requirements for this role. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate, Fund/Client Accounting to join our Central Expenses team. This role is located in Dublin, Ireland . In this role, you’ll make an impact in the following ways: Conduct detailed variance analysis comparing budgeted versus actual expenses and recommend corrective actions. Works extensively with clients to communicate fund expense information regarding complex funds and answers questions about funds. Provides input into methodologies and checks the work of more junior team members. Analyzes fund budgets and leads the team in preparing it for client review. Investigates and corrects more complex fund issues. To be successful in this role, we’re seeking the following: Bachelor’s degree in Accounting, Finance, or a related field; CPA or CFA designation is a plus. Minimum of 5–7 years of experience in fund accounting, expense management, or financial operations within the asset management industry. Strong understanding of fund structures, expense ratio reporting, and regulatory requirements. Proficiency in Microsoft Excel and financial software applications. Excellent analytical, organizational, and problem-solving skills. Analytical Thinking – Ability to interpret complex financial data and provide actionable insights. Communication – Clear and professional communication with team members and clients. Initiative – Proactively identifies opportunities for process improvement. Collaboration – Works effectively with cross-functional teams and mentors junior staff. At BNY, our culture speaks for itself, check out the latest BNY news at: Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. xsokbrc Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Quality & Support Analyst Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Is considered a tenured agent that supports and coaches team members while enforcing policies and driving quality performance, while balancing the need for efficiency. They will be the main liaison between training, quality, and operations Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams. Mentor new teammates the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. xsokbrc Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications Passion for providing 1:1 support to people with accuracy and empathy 2+ years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plus Exceptional attention to detail and nuance Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skills Preferred trust and safety experience Ability to multitask and work independently in an unstructured environment High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials