Overview Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you! salary€44,351 Responsibilities Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams. Mentor new Quality & Policy Experts on the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and elevate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Recommended Qualifications Passion for providing support to people with accuracy and empathy 2+ years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plus Exceptional attention to detail and nuance Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skill Ability to multitask and work independently in an unstructured environment Full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role. #J-18808-Ljbffr
Overview Multi Channel- Quality Expert Reviewer (language) - Dublin City Centre Job Details Location: Onsite Dublin city centre (no work at home option currently available) Salary: 39,998.00 Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Credit Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training. Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials. Values we look for you to have Process Excellence – Doing things well means something to you and you will always strive to improve on your work. Collaboration – You enjoy working with others and you like working as a team player. Communication – You can speak and write clearly and in a confident manner. Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness – You are able to be open to different ways of thinking and new ideas. Critical Thinking – You are able to think logically when making decisions. Solution Orientation – Having a forward thinking mindset focused on resolving challenges. Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What you get from us Healthcare insurance Death in service Annual leave 20days + 10 days bank holiday 4% pension Bonus (non contractual and applicable for certain roles) This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role. Only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #J-18808-Ljbffr
Teleperformance is looking for a dedicated Quality & Policy Expert in Dublin, Ireland, to ensure compliance and performance in content moderation. This full-time permanent position requires 2+ years of quality control experience, strong Excel skills, and proficiency in English and a local language. Responsibilities include auditing decisions, providing feedback, and collaborating with internal teams for performance enhancement. Applicants must have the right to work in Ireland and should not require employment permit sponsorship. #J-18808-Ljbffr
Teleperformance is looking for a Multi Channel-Quality Expert Reviewer to join their team in Dublin. This role focuses on content moderation and requires previous experience in similar positions. As a reviewer, you will manage sensitive topics and perform ID checks while demonstrating strong emotional intelligence and critical thinking. The position offers benefits like healthcare insurance, annual leave, and a pension scheme. Applicants must hold valid work permission in Ireland and commit to a flexible full-time schedule. #J-18808-Ljbffr
Teleperformance is seeking a Privacy Risk & Compliance Officer in Ireland responsible for managing global compliance, risk, and privacy programs. The role involves overseeing privacy management, vendor due diligence, and ensuring compliance with data privacy regulations. The ideal candidate will have a Bachelor's degree, relevant professional qualifications, and strong analytical and communication skills. The position offers a competitive salary and the opportunity to work in an engaging team environment. #J-18808-Ljbffr
Teleperformance is seeking an Operational SME in Dublin, Ireland. This full-time permanent position involves supporting and coaching team members while ensuring adherence to policies. Responsibilities include mentoring new agents, providing real-time support, and investigating reported issues. Applicants must have a valid permission to work in Ireland and a minimum of 2 years' operations experience in a relevant environment. Fluency in Sub Saharan African and English is essential, alongside demonstrated interpersonal skills. #J-18808-Ljbffr
Overview Multi Channel- Quality Expert Reviewer (Persian speaker) - Dublin City Centre Must be able to evidence previous Content Moderator Experience Start Dates: Various Location: Onsite Dublin city centre (no work at home option currently available) Salary: € 42,667 Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Credit Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) "High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Benefits Healthcare insurance Death in service Annual leave 20days + 10 days bank holiday 4% pension Bonus (non contractual and applicable for certain roles) #J-18808-Ljbffr
Operations Manager Responsibilities Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development) Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms Provide exceptional people management, mentorship and career development to members of Vendor’s team, including managers and Agents, achieve low attrition levels and high employee engagement Drive Operations teams to deliver continuous improvement and productivity/quality gains Flag and escalations business risks timely to Client Recommended Qualifications Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast‑paced environment, able to deal with rapid change and ambiguity Strategic thinker with strong analytical and problem‑solving skills 8+ years of experience in operations, preferably in technology industry 5+ years of people management experience, including managing leaders, and a strong desire to develop team members Empathy for the Client community and passion to create an exceptional experience and provide outstanding support Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members Adaptable and energized by a fast‑paced environment Bachelor’s degree, or equivalent This is a full‑time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role. #J-18808-Ljbffr
Teleperformance is hiring a Multi Channel- Quality Expert Reviewer in Dublin City Centre. This permanent, full-time role involves supporting the review of client workflows, with a focus on content moderation. The ideal candidate will have content moderation experience and the ability to demonstrate emotional intelligence and critical thinking. The position offers healthcare insurance, bonus opportunities, and 20 days annual leave plus 10 bank holidays, with a flexible full-time schedule expected. #J-18808-Ljbffr
Teleperformance is seeking a Recruitment Delivery Manager based in Dublin with a hybrid work model. This pivotal role focuses on leading and optimizing hiring operations within our Commercial Sector. The successful candidate will manage a team of recruiters, collaborate with operational leaders, and drive innovative recruitment strategies. This full-time permanent position requires proven experience in high-volume recruitment and strong leadership skills. Applicants must hold valid permission to work in Ireland. #J-18808-Ljbffr
