Grade VII Unscheduled Care Lead
Naas General Hospital.
There is currently one permanent and whole-time vacancy available.
Purpose of the Post
The Unscheduled Care Lead will provide strategic and operational support to the Senior Management Team and Clinical Directorates at Naas General Hospital, with a particular focus on enhancing the quality, safety, and efficiency of unscheduled care services. This role involves providing leadership in the ongoing improvement of unscheduled care pathways and performance, including urgent and emergency care services, and the development and implementation of robust performance monitoring systems. The post holder will be responsible for tracking, analysing, and reporting key performance indicators (KPIs) in alignment with HSE targets, such as ED wait times, 9‑hour and 24‑hour breaches, and the proportion of patients aged 75+ waiting more than 24 hours in the Emergency Department and will present data regularly at Operations and Senior Management meetings to support informed decision‑making. In line with the HSE’s national focus on improving outcomes in urgent and emergency care, the Unscheduled Care Lead will work to optimise patient flow from the point of ED triage through to timely admission, discharge, or transfer. A particular emphasis will be placed on the early identification and prioritisation of patients over 75 years of age, ensuring compliance with the National ED Taskforce recommendations and Age‑Friendly Hospital standards. The Unscheduled Care Lead will work closely with the Scheduled Care Manager, Patient Flow ADON, Operations Manager, ED Consultant clinical lead, CNM 3, IPC team and other key stakeholders to ensure an integrated and coordinated approach to patient flow across the hospital. The post holder will actively participate in daily bed management meetings and contribute to the delivery of timely and effective patient flow solutions, with a continued emphasis on reducing delayed discharges and length of stay, especially for older persons. The role also includes responsibility for advance planning of weekends and bank holidays, engaging with relevant clinical and operational stakeholders to ensure appropriate capacity, resourcing, and escalation arrangements are in place to manage anticipated demand and reduce risk, particularly during periods of heightened ED pressure. This is a highly collaborative role that requires strong leadership, analytical, and communication skills, with a clear focus on delivering high‑quality, patient‑centred urgent and emergency care. The Unscheduled Care Lead will champion service improvements that promote safe, timely access to care and effective transitions for all patients, especially those most vulnerable to long ED stays and delays in discharge.
Informal Enquiries
Rory Dignam
Operations Manager, Naas General Hospital
Tel: (045) 849525
Email: rory.dignam2@hse.ie
HR Point of Contact
Olivia Girvin
HR Recruitment Officer, HSE Dublin and Midlands
Email: Olivia.girvin@hse.ie
Tel: 087 957 4869
Eligibility Criteria
Eligible applicants will be those who on the closing date for the competition are currently employed at Grade VI level or equivalent (clinical or administrative) CNM 1 or above, with relevant experience in hospital operations.
Have a clinical background (e.g. nursing, allied health, or medical) that enables effective engagement with multidisciplinary teams and supports the progression of clinical pathways, service integration, and the resolution of operational challenges in a fast‑paced acute care environment.
Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent).
Have not less than two years satisfactory experience either in that office or in an office at a level not lower than that of Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.
Have demonstrable strong leadership and interpersonal skills and experience in implementing and managing complex change and quality improvement initiatives, and possess extensive knowledge of unscheduled care and patient flow dynamics within an acute healthcare setting.
In addition, applicants must demonstrate experience or capacity in carrying out delegated operational responsibilities for the day‑to‑day management of unscheduled care services, as assigned by the Operations Manager. The post holder is expected to take a proactive and solution‑focused approach to addressing operational challenges, supporting service continuity, and enhancing patient flow across the hospital.
Candidates must possess the requisite knowledge, capability, and expertise (including a high standard of professional and management ability) necessary for the proper discharge of the duties of the post.
Health: Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such that a reasonable prospect of ability to render regular and efficient service exists.
Character: Candidates for and any person holding the office must be of good character.
Professional Qualifications, Experience Etc.
This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement – 161867.
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