Techncial Account Manager (TAM) (Managed Services)
My client, a trusted managed service provider that Irish SMEs rely on to keep their technology running day to day is looking to recruit a Technical Account Manager for their Mullingar office. This is not a helpdesk role and it’s not a cold-sales role. As a Technical Account Manager, you’ll sit at the intersection of technology, service delivery, and commercial relationship management owning a portfolio of clients and becoming the person they genuinely trust to guide their IT decisions.
You’ll translate technical complexity into plain language and real business impact. You’ll run Quarterly Business Reviews, build IT roadmaps, and spot opportunities to grow accounts in ways that actually serve the client. The people who thrive in this role are curious, organised, and commercially aware without being pushy.
Responsibilities
Client relationships Own a portfolio of managed service clients their primary contact, trusted advisor, and internal champion.
Quarterly business reviews Run regular QBRs covering service performance, risks, opportunities, and IT roadmaps tied to business outcomes.
Account growth Identify upsell, cross-sell, project, and contract expansion opportunities that genuinely add value for clients.
Technical alignment Ensure every client is aligned to our standard IT and security stack, proactively managing gaps and risks.
Internal voice of the client Work closely with our Service Desk and Engineering teams to represent client needs and drive proactive issue management.
Plain-English communication Translate technical detail into clear business language for owners, directors, and senior stakeholders.
Growth and Development
This role grows with you.
The client is a growing MSP with a strong reputation and a modern technology stack. You’ll have a high level of autonomy over your accounts, a supportive team around you, and clear processes to work within.
For the right person, this role has a genuine path into senior account management or leadership. We’re building something here, and we want people who want to grow with it.
Requirements
You’ll have 3+ years in an MSP environment, ideally in a Technical Account Manager, Account Manager, or senior client-facing engineer role. You’re comfortable in a room with a business owner and equally comfortable talking to an engineer about what’s under the bonnet.
Background in Technical Account Management, Account Management, or senior client-facing engineering
Strong understanding of managed IT services, Microsoft 365, cloud, and modern security concepts
Confident presenter, comfortable with directors, business owners, and senior stakeholders
Commercially aware, with experience navigating contracts, renewals, and scope conversations
Good to have
Experience running QBRs or strategic IT reviews
Exposure to cybersecurity frameworks and best-practice standards
MSP tooling experience (PSA, RMM, documentation platforms)
Familiarity with structured MSP frameworks such as TruMethods or similar
What Success Looks Like
Clients see you as their trusted IT advisor not just a supplier. High client retention, strong account growth, clearly documented IT roadmaps for every customer, and fewer surprises commercially and technically. Strong alignment between what clients need and what we deliver.
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