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Job Type: Permanent
Location: Letterkenny, GDC (Hybrid – 3 days onsite per week)
Can you translate business goals into user‑centric solution? Are you ready to join a global company where you can make a meaningful impact? Join TCS as a Senior User Experience Designer.
Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation and respect. Our people are at the heart of everything we do – collaborating across teams, geographies and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.
The Role We are seeking a Senior UX Designer to lead user‑centered design activities across complex digital products for a major global financial services provider, known for its stability and broad offerings across insurance, investments and retirement solutions. In this role, you will shape experiences end‑to‑end, from discovery research to high‑fidelity design, working collaboratively with product, engineering and business stakeholders. You will bring strong problem‑solving skills, a strategic mindset and the ability to translate customer insights into intuitive, accessible and scalable design solutions. Role may involve some travel to the US.
Responsibilities Lead user research and discovery activities, including interviews, workshops, usability testing and data synthesis to uncover actionable insights.
Define insight‑driven problem statements and design directions, ensuring solutions align with usability heuristics, accessibility standards (WCAG) and user needs.
Collaborate closely with cross‑functional partners, product managers, engineers and stakeholders to shape requirements and influence product strategy.
Stay informed on modern design systems, industry best practices and emerging UX/UI trends, and apply this awareness to elevate the product experience.
Produce key UX artifacts such as personas, service blueprints, user journeys, task flows and opportunity maps to communicate user needs and experience strategy.
Create low to high‑fidelity wireframes, prototypes and interaction designs, ensuring concepts are validated, iterated and grounded in evidence.
Deliver UI designs that adhere to or extend the product’s design system, ensuring consistency, scalability and engineering‑ready specifications.
Partner with engineering during development, providing detailed specifications, accessibility guidance, design QA and support to ensure high‑quality implementation.
Present design work, research insights and recommendations to stakeholders with clarity, confidence and storytelling that influence decisions.
Identify user and business‑led opportunities for product improvement and growth, informed by research, analytics and customer feedback.
Profile – Essential skills and knowledge Experience: Bachelor’s degree in a relevant discipline with additional qualifications or training in UX Design, Interactive Design, Human‑Computer Interaction (HCI) or related disciplines.
Extensive hands‑on UX/Product Design experience, ideally working across end‑to‑end product lifecycles.
Strong portfolio showcasing user research, problem framing, interaction design and high‑fidelity UI work.
Advanced proficiency with modern design tools (e.g., Figma), prototyping tools and design system methodologies.
Deep understanding of usability heuristics, interaction patterns and accessibility standards (WCAG 2.2+).
Strong understanding of user research, wireframing, personas and other HCI methods.
Ability to translate complex requirements into clear, intuitive and scalable design solutions.
Experience working within agile or product‑led environments.
Able to communicate effectively and confidently with users, team members, management and clients across a wide spectrum of technical abilities.
Ability to work in a challenging environment, handle issue management calmly, prioritise and organise own work to meet deadlines.
Desirable skills and knowledge Experience contributing to or maintaining a design system.
Familiarity with service design methods such as blueprinting and ecosystem mapping.
Exposure to analytics tools or data‑driven optimisation.
Experience in regulated or enterprise domains (e.g., healthcare, insurance, finance).
Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity, Inclusion and Wellbeing – Tata Consultancy Services UK & Ireland is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts and the Equal Status Acts. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability‑inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email UKI.Recruitment@tcs.com if you would like to opt in. If you need any adjustments to the application process or interview, please contact UKI.Recruitment@tcs.com with the subject line: \"Adjustment Request\" or email rebecca.mcclelland@tcs.com to request an adjustment.
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