Job You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Title: Operations Senior Manager Department: Operations Management Responsibility for: Assistant Operations Centre Manager (AOCM) Travel Required : Yes / Infrequent Reports to : Director of Operations Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview  Operations Centre Manager (OCM) is the leader of their staff, premises, operation and their relationship with the Clients as appropriate for their program and site, ensuring that financial and quality targets are achieved according to budget, across both back office and Contact Centre operations. The OCM is responsible for operational delivery (Performance and P&L), the role preferably based on site and/or working at home (WAH).  Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)  Manages and is responsible for day-to-day activities of one or more unit of operations across Contact Centre and back office.Is fully accountable for performance of their business unit across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriateIs calibrated and working in conjunction with the wider Contact Centre Manager team ensuring consistency in delivery, direction and decision making Strategically plans with Managing Director / Director of Operations and executes to enhance profitability, productivity, and efficiency throughout the company’s operationsOwns the delivery of all financial targets, by controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Supporting Management of financial planning and control Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on siteCreates opportunities for employees to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Oversees the daily operation of the call centre and its various components, ensuring compliance and KPI goals. Prepares and reviews financial and operational analysis and reports ensuring this includes meaningful and relevant information and commentary Audits current procedures to monitor and improve efficiency of operations Implement processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the dayLeads, manages, develops and motivates a team of AOCM’s in line with organizational management processes with the focus on developing a highly motivated operation Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each AOCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development Ensures AOCMs and Team Leaders are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being appliedParticipate in monthly and quarterly improvement meetings Continuously investigate and introduce process improvement measures and either signing off actions or escalating if appropriate Can confidently be an ambassador for Teleperformance with new and existing clients, hosting visits to showcase Teleperformance’s capabilities ensuring ongoing client confidence of performance and development of strategic direction for the business Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, developing and implementing strategic initiatives across the site with their supportWorks together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all security, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your Managing Director to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience 8+ years of Sr management/Leadership experience in contact center operations or similar high-paced industry Special Certifications Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience of leading large teams (500+) with strong focus on engagement and work culture Required Skills   Technical & Functional Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc. preferred Technical support, Customer Service, Trust & Safety domain experience preferred Lean Six Sigma, PMP credentials preferred Competencies and Specific Skills Achievement oriented Superior analytical abilitySuperior communication skills Commercially astute (P&L, Revenue Generation, Cost Optimization) Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Critical thinking & problem solving Employee & Client satisfaction orientated Project Management Self-motivated and can motivate others Highly advanced team building skillsStrategic and commercial thinker High levels of resilience and focusCoaching & developing managers into leaders Advanced facilitation & presentation skills Advanced KPI, SLA, OLA, XLA knowledge and understanding Staffing & Billing modelsContinuous improvement using Lean Six Sigma methodology Risk & compliance This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. xsokbrc Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.  Please note:Open to Sponsorship for the right Candiate

Job Is this the role you are looking for If so read on for more details, and make sure to apply today. Title: Project & Change Delivery Manager Department: Operations Management Responsibility for: Individual Contributor Role Travel Required : Yes / Infrequent Reports to : Sr Director Operations & Service Delivery Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview  Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Planning & Scheduling: Defining project scope, goals, milestones, and timelines.Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.Team Leadership: Assembling, directing, and motivating project teamsRisk Management: Identifying, monitoring, and mitigating potential project risks.Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.Quality Assurance: Ensuring deliverables meet expected standards and project goals.Project manage multiple small to medium scale projects from scoping through to Implementation and roll outPartner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and supportIdentify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projectsTranslate business requirements into implementation plans, furthering our mission of protecting and supporting our client communityPlay an active role by contributing to improving policies, products, processes and support system solutionsSOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory ManagementClient Syncs - Upcoming Projects, Task Management, Escalation ReportChange Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review ManagementAgenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor’s degree or equivalent experience in BPO Work Experience Graduated, PMP certified, Financial Acumen Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience 5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projectsProven ability to manage multiple projects concurrently through successful implementation in an operational environment Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects Ability to work in a fast-paced environment with minimal guidance Experience working with internal/ external stakeholders in multiple geographic regionsADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience of supporting large Operations (500+) with strong focus on engagement and work culture Required Skills Technical & Functional Skills PMP, Prince2 certified Technical support, Customer Service, Trust & Safety domain experience preferred Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall). Communication: Excellent interpersonal skills to manage diverse teams and client expectations. Problem-Solving: Ability to handle unexpected issues and adapt to changes. Tools: Proficiency in project management software (e.g. MS Project, Jira) Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. [This role is not eligible for employment permit sponsorship. xsokbrc Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Mechanical Design Engineer Responsible for the design, development and verification of complex medical and diagnostic devices with a major focus on injection‑moulded components. Applies mechanical, manufacturing, and medical engineering knowledge to develop devices from requirements and specifications to product introduction. Participates in cross‑organizational efforts to design, develop and implement robust designs with appropriate verification, design for manufacturability and regulatory compliance for seamless product introduction. Essential Duties and Responsibilities Delivers design, development and verification of complex assemblies, sub‑assemblies, components, and packaging as assigned. Product design and CAD generation of complex medical device designs using SolidWorks. Generates design concepts, proposals, and presentations. Participates in the definition of product requirements into product specifications. Undertakes prototype manufacture and assembly. Participates in the evaluation of product specifications through engineering study and proof‑of‑concept testing. Engages in materials selection and review. Develops and implements changes to existing products to achieve performance, quality, and cost improvements. Contributes to product and manufacturing risk assessment / analysis documentation (PHA, FTA, dFMEA, uFMEA). Analyzes data and conducts failure investigations to determine causes of problems and develop & implement solutions. Applies a structured approach to all deliverables involving key stakeholders, with the ability to communicate effectively both internally and externally. Contributes to technical meetings and presentations both internally and with external customers. Researches new technology or development tools to remain informed of current innovations. May perform other duties and responsibilities as assigned. Education and Experience Requirements Bachelor's degree in Mechanical or Biomedical Engineering or a related field. Minimum of 1–3 years of related experience and/or training. Competency in CAD modelling (preferably SolidWorks). Understanding/competence in tolerance analysis, 2D drawings, GD & T, and FEA analysis desirable. Knowledge of engineering theories, design principles and practices, and design evaluation techniques. Knowledge and understanding of regulatory requirements for medical devices including ISO 13485. Excellent problem‑solving skills. Ability to work in a team environment. Strong analytical capabilities. Excellent attention to detail. Ability to work independently. Strong attention to detail and quality focus. Proven documentation writing skills; clear and concise, using objective evidence and language. #J-18808-Ljbffr

Greenstar in Bray, Ireland, is looking for an ACA/ACCA qualified professional to join their financial team. Responsibilities include reporting divisional Profit & Loss accounts, preparing month-end journals, and ensuring timely reconciliations. The ideal candidate will have prior experience in financial accounting, strong analytical skills, good attention to detail, and the ability to work to deadlines. Greenstar values diversity and is committed to fostering an inclusive environment. #J-18808-Ljbffr

European Tech Recruit is looking for an experienced Automation Engineer in Bray, Ireland. The role involves overseeing automation systems, ensuring compliance with quality systems, and supporting digital transformation initiatives. Candidates should have a degree in Engineering and at least 5 years of experience in a GMP-regulated environment. The position offers a competitive salary, performance-related bonus, health insurance, and opportunities for professional development. Join a diverse team committed to inclusion. #J-18808-Ljbffr

Merchants Quay Ireland is seeking a Community Integration Worker for an 8-month fixed term role to support individuals with drug and alcohol issues. The successful candidate will engage clients, conduct assessments, and provide tailored care plans. They must have a relevant qualification, access to a car, and a minimum of 2 years experience in addiction or related fields. This role is crucial in helping clients reintegrate into the community. Applications are due by 12th June 2026. #J-18808-Ljbffr

HSE Workplace Health & Wellbeing in Bray, Wicklow, is hiring a Community Access Facilitator for a part-time position (25 hours/week). The role involves providing person-centred support to individuals with complex needs, acting as a Key Worker, and delivering tailored programmes. Essential qualifications include a full QQI level 5 Health Care Qualification and fluent English. This is a specified purpose role, and applicants should have a clean driver’s licence. Closing date for applications is May 27, 2026. #J-18808-Ljbffr

Jabil is seeking a Bray Automation Engineer II to monitor quality and efficiency of manufacturing processes. The role involves supporting automated production lines, improving metrics, and leading technical investigations. A Level 8 qualification in Mechanical Engineering or related disciplines is required, along with 2-5 years of experience in high-volume manufacturing, preferably in medical devices. Candidates should have strong project management and leadership skills and be proficient in MS Office and MS Project. #J-18808-Ljbffr

About The Role Group Financial Accountant to play a key role in supporting group reporting, monthly consolidation, financial statements and the annual audit process. An excellent opportunity for a newly or recently qualified finance professional who wants to build their career in a growing, fast-moving business. The role involves working closely with group finance and wider teams across legal, company secretarial, tax, treasury, commercial finance and operations. What You’ll Be Doing Support the preparation of annual Group financial statements under IFRS and assist with delivery of the annual audit. Produce monthly and quarterly Group reporting deliverables and communicate updates to key stakeholders. Prepare subsidiary financial statements in line with FRS 101 and FRS 102. Analyse monthly subsidiary accounts and work with operations and finance teams to prepare monthly management reporting packs. Lead monthly and annual intercompany reconciliation processes. Research, analyse and apply technical accounting standards and guidance, including IFRS updates and accounting treatment for growth‑related activity. Work with the Group Finance team to improve the use of current and future finance systems and technology. Support finance transformation projects, driving process efficiencies and improvements. Assist with the implementation and monitoring of internal controls across the Group. Facilitate and perform period close activities, including balance sheet reconciliation review and approval. Work with cross‑functional teams including legal, company secretarial, taxation, treasury and commercial finance. About You Newly or recently qualified ACA, ACCA or CIMA status. Big 4 training would be preferable. Experience in financial reporting, ideally within industry. Exposure to IFRS, FRS 101 and FRS 102. Experience in consolidations and group accounting. Strong Microsoft Excel skills and confidence using Microsoft applications. Workday experience would be an advantage. Strong attention to detail and the ability to follow tasks through to completion. A self‑driven, motivated and highly organised approach. Good communication skills and the ability to work effectively with finance and non‑finance stakeholders. A team‑focused mindset with the confidence to take ownership of key reporting activities. Why Join Us? The Group Financial Accountant role offers the opportunity to develop your technical accounting skills, gain exposure to senior stakeholders and play a visible role in supporting group finance activity during a period of significant growth. You will be part of a finance team focused on accuracy, improvement, strong controls and better use of systems and data across the business. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement) #J-18808-Ljbffr

Jabil is seeking a Mechanical Design Engineer in Bray, Ireland. The role focuses on the design, development, and verification of complex medical and diagnostic devices, particularly injection-moulded components. The ideal candidate will have a Bachelor's degree in Mechanical or Biomedical Engineering and experience with CAD modelling using SolidWorks. Responsibilities include conducting failure investigations, prototype manufacture, and engaging in technical meetings, with a strong emphasis on quality and regulatory compliance. #J-18808-Ljbffr