Druids Glen Hotel & Golf Resort, home to the renowned Druids Glen and Druids Heath courses, is seeking an exceptional Director of Golf to oversee and elevate all golf operations across both championship venues. Located in the heart of County Wicklow and celebrated as the "Augusta of Europe", Druids Glen has a proud history of hosting four Irish Opens and welcoming some of the greatest names in golf. Following extensive renovations and course enhancements, the resort continues to set the benchmark for world-class golf and hospitality in Ireland. This is an outstanding opportunity for an experienced and dynamic candidate to lead two of Ireland's most iconic courses, ensuring excellence in guest experience, course presentation, and team performance. ROLE OVERVIEW: The Director of Club Operations will play a key role within the resort, leading teams across both golf courses whilst working closely with the Hotel teams to maximise results across the resort. They will develop and execute strategies to grow revenue, maintain high service standards, and deliver exceptional guest and member experiences. This leadership role requires a dynamic, hands-on manager with the ability to oversee a large team, manage budgets and deliver operational excellence, while fostering a culture of excellence and high performance. KEY ROLES AND RESPONSIBILITIES: Leadership and Strategy: Create annual business plans in line with owners' and management company's objectives, leading teams to achieve the key results. Lead and manage all club operations, ensuring a smooth day-to-day running of both golf courses, pro shops, events and membership experience. Create a positive team culture at all times, promoting development and a high performing environment. Develop and implement strategic plans to grow all golf club related revenues including but not limited to membership, green fees, sponsorship, retail, range and rental revenues. Align club activities with long-term business goals, regularly reviewing operational performance and make adjustments where needed. Maintain and build strong relationships with ownership, management company and key stakeholders through regular communication and detailed reporting. Operations: Ensure high operational efficiency and service standards across all golf departments, measuring performance, implement suitable standard operating procedures and training programs to deliver operational excellence. Support and manage the Golf Course Superintendent to ensure the golf courses are maintained to the highest standard, ensuring the creation and implementation of suitable agronomic plans in conjunction with management companies support and guidance. Work alongside the resort Director of Operations to ensure the food and beverage and golf departments work cohesively, to promote a premium member and guest experience. Oversee the successful running of the golf operations department, including membership, retail, outside services, inside services, golf events and reservations, ensuring seamless coordination between all teams. Oversee all golf related sales and marketing strategies and activities to achieve sales and marketing objectives and key results. Financial Management & Performance: Responsible for achieving all golf related revenue and profitability targets. Prepare, manage, and oversee the club's annual budget, ensuring financial goals are met and operational efficiency is maintained. Ensure all financial reports are accurate and completed in a timely manner, circulating updates to relevant stakeholders to keep them informed appropriately. Monitor financial performance, including profit and loss statements, identifying the opportunities for improvement in revenue generation and cost control. Where required, implement cost-saving measures to hit profitability targets without compromising service quality or the member/guest experience. Member and Guest Relations: Cultivate a welcoming and vibrant environment for both members and guests, addressing concerns promptly and ensuring satisfaction. Establish and nurture relationships with current and potential members, fostering a sense of community and loyalty. Organise regular events, tournaments, and activities to enhance the member experience and encourage repeat visits. Event and Tournament Management: Oversee the planning and execution of all club competitions including high-profile golf tournaments and corporate events Collaborate with the hotel events team to ensure successful coordination between departments and a flawless guest experience for weddings, and other MICE (Meetings, Incentives, Conferences, Exhibitions) activities. Generate incremental revenue through creating new events and initiatives alongside promoting the club as a premier destination for golf and corporate events. Golf Sales & Marketing : Oversee the creation and implementation of all golf related sales and marketing strategies. Attend industry trade shows and events to promote the golf club and resort, generating new business and elevating the club's market positioning. Work alongside with the resort sales and marketing teams to create promotional strategies that enhance the club's visibility and attract new members and guests. Ensure that all marketing materials, online presence, and guest interactions reflect the club's premium brand. Promote Druids Glen as a destination of choice for local and international golf enthusiasts. Staff Management and Development: Recruit, train, monitor and mentor department managers and supervisors. Promote a positive work culture, encourage teamwork, and provide leadership to managers and staff at all levels. Implement staff training and development programs to maintain high service standards and operational consistency. Conduct regular performance reviews, providing feedback and coaching to ensure the ongoing growth of the team. Compliance and Safety: Ensure the club adheres to all local laws and regulations to ensure compliance and a safe working environment. Where required, support in the renewal and acquisition of certifications and licenses for all relevant business areas, including retail alcohol and tobacco sales, food safety, and fire prevention. Develop suitable health and safety protocols and procedures to promote the safeguarding of all staff, members and guests to promote business continuity and optimal performance. In return, we also offer excellent employee benefits including: Complimentary Individual or Family Stay in any NH property for 2 Nights B/B per annum Complimentary Health Club Membership Discount on Spa Treatments and discount on Spa Retail Products Hotel B&B Discounts across the group for you and family & friends Discount on Bar & Restaurant Food in a sister property Comp Golf Available on Druids Heath Discount available on any other golf booking Discount on any golf retail products Pension contribution Management sick pay scheme. Health Insurance contribution Upskilling allowance via linked-in learning Management Suit contribution Employee Referral Bonus The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility, and professionalism. Important Information: All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
