Overview
About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners. We’re looking for client-focused, friendly, and adaptable individuals to join our team. We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.
About The Job
As the Service Manager for Kilmantin LTA, Fitzwilliam Family Temporary Emergency Accommodation Service, Visiting Support Service and Shared Houses and Osbertown shared house in Kildare you will lead the management and development of the homeless and housing support services across these services. The manager will be responsible to ensure that client services operate at a high standard, meeting practice standards, and meeting the needs of homeless individuals and families in the community, while effectively managing and supporting remote teams. The manager will lead a team that promotes community integration and supports clients that are at risk of becoming homeless.
The manager should have excellent communication and team building skills with a resilient and confident manner which is demonstrated by an ability to work on your own initiative and as part of the broader Management Team. We are a Community at Dublin Simon, so it is important to be good at building strong working relationships with all internal and external stakeholders. Excellent attention to detail is important, as is the ability to work under pressure in a fast-paced environment; strong work ethic is something we value, as is flexibility and adaptability. The manager should be solution orientated with a positive attitude.
Responsibilities
Location: Wicklow town, Bray & Naas.
Job Purpose: The manager will oversee all operations of Kilmantin & Fitzwilliam & Shared Housing and visiting support services across Wicklow and Osberstown Shared house in Kildare.
Reports to: Senior Manager, Regional & Tenancy Services
Overseeing all aspects of the care and case management system including co-ordination and chairing of Case Review meetings, Monthly checks that all PASS and 360 Salesforce records are up to date, and direct supervision of staff around assessment, support planning and interagency protocols for both services.
Managing a robust referral system ensuring all clients are allocated a keyworker and all referrals are logged.
Be responsible for the Health and Safety standards of the Visiting Support service including Vehicle Management, Risk Register Reviews, Hybrid Working practices, Child Protection Policy adhered to, conduct H&S audits and ensure Lone Working Policy is applied for service staff.
Overseeing risk and incident management for teams. Ensure service risk register is updated quarterly.
Engage in service development needs and lead the teams through change.
Ensure expenses management and procedures are adhered to and managed, oversee sign off on expenses and management of same. Conduct monthly audits to ensure practices are in line with policy.
Supervise staff and conduct yearly performance reviews and manage probation reviews accordingly.
Work with senior management to ensure strong communication between managers and teams.
Demonstrate a commitment to providing the highest quality of service, working within best practice and quality standards, including NQSF.
Coordinate case allocations among staff considering caseloads, area of work and travel requirements to ensure efficient allocation of work.
Manage reporting requirements including Monthly Managers reports, service KPI sheets, invoices for payment, statistics reports, HSE reports and other required submissions.
Collaborate with Local Authorities to manage complex cases, referrals and respond to service development needs.
Liaise with HR regarding staff management, ensuring TMS is up to date and all forms/procedures are completed as required.
Induct new staff, volunteers, graduates & student placements and ensure ongoing CPD of all staff as well as personal development.
Provide a high standard of service ensuring client satisfaction and prompt resolution of complaints; participate in the organisation client satisfaction survey and follow up on corrective actions.
Lead on continuous improvement initiatives, team development, systems implementation and benchmark best practice standards with the quality office and HR.
Ensure adequate capacity and resource planning to respond to allocations and provide resources to staff (e.g., vehicles, IT support, travel tickets).
Develop and nurture strong internal and external relationships with Local Authority partners and funders in HSE. Monitor relationships continuously.
Participate as part of the management team to develop innovative responses to strategic requirements and develop a service scorecard with KPI sheets and quarterly reviews for staff.
Participate and lead tendering processes related to the service or other areas as required.
Coordinate with the communications team as required and respond to media requests with senior management.
Work within budget and ensure effective utilization and control of resources; monitor costs without compromising standards and service delivery.
Participate in the on-call rota as laid down in policy.
Carry out administration including monthly budget reviews, function reports & scorecard updates.
Participate in FMT meetings and events.
Ensure staff training is up to date and allocate time for staff to attend training.
Ensure all service PPGs are reviewed regularly and up to date, including safety statements for the service.
Foster team development and engagement through team building days, activities and planning days.
Represent service at sector meetings.
Essentials For The Role
Qualification
A recognised third level qualification in a relevant field.
Full, clean drivers’ licence and car and able to travel as required to regional meetings including monthly meetings in Dublin City
Proficient in IT skills (Excel and Microsoft) and familiar with online information systems.
Experience
Min 2 years experience working with vulnerable and disadvantaged groups, of which at least 1 year in homeless services.
Demonstrated experience in the Non-profit sector and ability to manage the complexity of staffing and client issues arising.
Experience managing clients in a community support environment with knowledge of community stakeholders.
Record keeping and report writing.
Skilled in change management.
Knowledge
Knowledge of services in the Homeless sector.
Knowledge of Homeless Families and their needs in a visiting support environment.
Understanding of why people become homeless and their needs.
Problem solving and decision making.
Delegation and communication.
Finance, people management and supervision, organisation, leadership and motivation, planning and project management.
Evidence Based Professional Practice.
Desirable For The Role
Health & Safety training
Lone working experience
Developing, implementing and evaluating action plans
Driving change improvement initiatives, team development and systems implementation
2 years managerial experience
Experience managing mobile teams/lone workers
Problem solving and decision making
Delegation and communication
Finance including management of budgets
People management and supervision
Organisation skills
Leadership and motivation of others
Planning and project management skills
Attitude and motivation of self
Developing, implementing and evaluating action plans
Driving change improvement initiatives, team development and/or systems implementation
Evidence Based Professional Practice
On-call manager
Benefits
25 days annual leave
5% matched contribution to pension
Paid Sick Leave Policy
Paid Maternity Leave Policy
Bike to Work Scheme
Commuter Travel Tax Savings Scheme
1st-week Comprehensive Training
Progression Opportunities
Please note: If you are unsure of any requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process.
Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.
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