Senior Service Advisor - Bright Motor Group Join to apply for the Senior Service Advisor role at Bright Motor Group . Location: Bray, County Wicklow, Ireland About Bright Motor Group Bright Motor Group was founded in 1982 and is one of Ireland's leading motor retailers, representing brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. We have 8 showrooms at Airside near Swords, 4 at Navan Road, and a Bray dealership, providing options for candidates. We are expanding and seeking positive and motivated individuals to join our Aftersales team at our Bray dealership. We look for customer-focused individuals who aim to deliver an outstanding service experience. Role Overview As a Bright Service Advisor, you will be joining a team recognised for providing outstanding customer service. The Service team ensures that high quality industry standards are maintained and that our customers’ expectations are always met. The goal is to provide you with the skills and knowledge to deliver outstanding service. Role Responsibilities Be the first and last point of contact with service customers Take customer bookings and schedule services and repairs Communicate customers’ work and faults to vehicle technicians Handle customer complaints Provide advice on vehicle care, warranty retention, and warranty claims Sales/advice for accessories and modifications Collate information for CSI Take orders from customers face to face and over the phone Maintain an ordered stock room and locate parts Raise invoices Liaise with other staff Advise on accessories and modifications Handle warranty claims and returns What We Are Looking For Experience as a Service Advisor in the motor industry (essential) Excellent customer service skills, professional appearance and work ethic Demonstrable ability to meet and exceed targets IT literate, including Microsoft Office Self-motivated and able to manage own workload Highly organized and focused Ability to work well both independently and as part of a team Excellent numerical skills Full driving licence What We Offer In Return Work schedule: Monday - Friday Competitive salary Bonus scheme Company pension scheme Bike-to-Work scheme Employee assistance program In-house, manufacturer & professional qualifications Referral program A clean and safe working environment Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Administrative and Support Services #J-18808-Ljbffr
About Us: Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Ford dealershipwe provide a choice of locations for interested candidates. As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful aftersales team. We now have aParts Advisor role available in ourSwordsdealership. Role responsibilities: Assist and advise customers via telephone, online and face to face. Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day. Process orders from customers and service technicians. Build and maintain strong and lasting relationships with new and existing customers. Utilise the Company dealer management system (DMS) to process orders and invoice customers. Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner. Ensure that parts issued are charged correctly to appropriate jobs. Communicate with the service advisors and technicians about inventory, pricing, and delivery times. Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for. Order parts from manufacturers and other dealerships. Correctly account for all parts received and ensure that they are stored in appropriate bin locations. Comply with health and safety standards. The successful candidate will ideally: Have experience working in a busy Parts department at a main franchise dealer. Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue. Have the ability to work alone or in cooperation with other team members to deliver excellent customer service. Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards. Be computer literate and follow processes in accordance with the Company dealer management system (DMS). Be punctual and show initiative while demonstrating a strong work ethic. Be confident enough to mentor and coach less experienced team members. What we offer in return: Excellent basic salary Flexible hours Productivity bonus scheme 20 days basic holiday plus bank holidays Additional Leave days Company Pension Employee Assistance Program Staff discount Staff referral scheme Continuing training to achieve Company standards. We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities. Skills: Aftersales Vehicle parts Administration Customer Service Benefits: Pension Fund
About Us: Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team at our dealership in Bray. We are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by Bright Motor Group one that is remembered for delivering excellence. About the Role: As a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers expectations are always met. Providing you with the skills and knowledge to deliver outstanding service is our goal. Role responsibilities: Be the first and last point of contact with service customers Take customer bookings and scheduling services and repairs Communicate the customers work and faults to the vehicle technicians Handle customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Sales/advice for accessories and modifications Collate information for CSI Take orders from customers both face to face and over the phone Maintain an ordered stock room and find parts from stock Raise invoices Liaise with other members of staff Advise on accessories and modifications Warranty claims and returns What we are looking for: Experience as a Service Advisor in the motor industry is essential Excellent customer service skills, professional appearance and work ethic. Demonstrable ability to meet and exceed targets IT Literate including Microsoft Office suite Self-motivating and able to manage own workload Highly organised and focused Ability to work equally well both alone and as part of a wider team Excellent numerical skills Full driving licence What we offer in return: Work Schedule: Monday - Friday Competitive Salary Bonus Scheme Company Pension Scheme Bike-to-Work scheme Employee Assistance Program In-house, manufacturer & professional qualifications. Referral program. A clean and safe working environment ~ # Skills: Aftersales Customer follow up Advising customers Benefits: Performance Bonus Pension Fund
Overview Join to apply for the Assistant Parts Manager role at Bright Motor Group . Bright Motor Group was founded in 1982 and is one of Ireland's leading motor retailers, representing brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With multiple showrooms at Airside near Swords, Navan Road, and Bray, Bright Motor Group offers several locations for interested candidates. We are seeking to appoint a positive and motivated individual to join our parts team at the Navan Road facility. Role Responsibilities Support the Parts Manager in overseeing the daily operations of a high-volume Parts Department, ensuring efficiency, accuracy, and excellent customer service. Supervise and mentor Parts Advisors and Senior Parts Advisors, providing day-to-day guidance, motivation, and support. Act as first point of contact for operational queries, escalating to the Parts Manager when necessary. Ensure all customers (retail, trade, and internal workshop) are served promptly, professionally, and courteously. Monitor Vehicle Health Checks to ensure required parts are identified, priced, and quoted in a timely manner. Oversee accurate picking, packing, and distribution of parts to technicians and customers, ensuring minimal delays. Assist in managing inventory control and stock levels, maintaining accurate records in the Dealer Management System (DMS). Support routine stock takes and spot checks to resolve discrepancies quickly. Liaise with Service Advisors, Technicians, and external suppliers to ensure seamless communication regarding availability, pricing, and delivery times. Contribute to trade sales growth and coordinate with delivery drivers as required. Assist the Parts Manager with performance reporting, including relevant KPIs, sales tracking, and stock analysis. Deputise for the Parts Manager in their absence, ensuring consistent leadership and continuity of departmental operations. Promote compliance with all company health and safety standards and contribute to maintaining a clean, organised work environment. Deliver on departmental targets and contribute to sales initiatives developed by the Parts Manager. Provide coaching and training to team members to support career development and maintain a high standard of service knowledge. Carry out any reasonable duties as requested by the Parts Manager or senior management. The Ideal Candidate Will Have Proven experience in a Parts Department within the automotive industry, ideally in a high-volume dealership or group. Strong knowledge of automotive parts, inventory processes, and DMS operation. Excellent communication skills with the ability to build rapport with colleagues, customers, and suppliers. Leadership ability with experience mentoring or supervising staff. Highly organised, with strong attention to detail and ability to prioritise tasks in a fast-paced environment. Customer-focused with a proactive and problem-solving approach. Flexibility to deputise for the Parts Manager and take responsibility when required. Commitment to delivering high standards of service, efficiency, and compliance. Full driving licence. What We Offer In Return Excellent Basic salary 20 days basic holiday (pro-rated) plus bank holidays Additional leave days Company Pension Employee Assistance Program Staff discount Staff referral scheme Skills IT Skills, Excellent communication skills, self-motivated Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Repair and Maintenance #J-18808-Ljbffr
Overview Location: Bray, County Wicklow Working Hours: Full Time Salary: Not disclosed Closing Date: 30/09/2025 Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. We are seeking to appoint positive and motivated individuals to join our Service team. We wish to appoint an Aftersales Manager / Service Manager at our site in Bray. This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition. As a Bright Aftersales Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. The role as Aftersales Manager will be to develop and manage the performance of your Parts & Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department. Role responsibilities Manage a busy multi-franchise workshop and parts department, setting the highest level of customer care standards Provide guidance, training, and appraisals to each of the team member to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience Monitor department performance against budget, identifying any shortfall and implement plans to improve performance Analyse local market statistics to identify opportunities within the territory Establish staff levels required to deliver both customer satisfaction and budget objectives Organise departmental forecasts and reports in a clear and timely manner What we are looking for Previous experience as a main franchise Aftersales Manager is essential A customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service team Outstanding interpersonal, organisational and communication skills Innovative individuals willing to explore new methods of driving performance Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential A full valid Driving Licence Hands on approach Flexibility What we offer in return Performance Bonus Pension Employee Assistance Programme Refer a friend scheme A clean and safe working environment Skills Management Service management Customer Service Parts Financial Disclosure Brightstone Trading Limited T/A Bright Motor Group and its subsidiary companies act as credit brokers and not as lenders. We are Authorised and Regulated by the Financial Conduct Authority. Kitale Limited T/A Bright Ford Phibsborough, Bright Ford Airside and Bright Ford Rialto – FCA number A000013 Fitzpatrick Motors (Bray) Limited T/A Bright Motor Group Bray – FCA number A000004 Avanacar Limited T/A Bright SEAT, Bright CUPRA, Bright Citroen and Bright Suzuki - FCA Number A004392 Aircom VW Limited T/A Bright Volkswagen Commercial – FCA number A004603, Bright Hyundai Limited T/A Bright Hyundai – FCA number A004758. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. e. Registered in Ireland: 274417 Registered Office: Address: 305 North Circular Road, Phibsborough, Dublin 7, D07 VX4K Data Protection No: Phone: + 353 1 838 9947 Email: privacy@brightmotorgroup.ie Reg Office: 305 North Circular Road,Phibsborough,Dublin 7,D07 VX4K #J-18808-Ljbffr
Assistant Parts Manager Reference Number - 0123445567567 Working Hours Full Time Benefits See list of benefits Salary Not disclosed Closing Date 30/09/2025 About Us: Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. As a result of our ongoing expansion and business growth at Airside, we are seeking to appoint positive and motivated individuals to join our parts team. We wish to appoint an Assistant Parts Manager at our Navan Road facility. This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Role responsibilities: Support the Parts Manager in overseeing the daily operations of a high-volume Parts Department, ensuring efficiency, accuracy, and excellent customer service. Supervise and mentor Parts Advisors and Senior Parts Advisors, providing day-to-day guidance, motivation, and support. Act as first point of contact for operational queries, escalating to the Parts Manager when necessary. Ensure that all customers (retail, trade, and internal workshop) are served promptly, professionally, and courteously. Monitor Vehicle Health Checks to ensure required parts are identified, priced, and quoted in a timely manner. Oversee the accurate picking, packing, and distribution of parts to technicians and customers, ensuring minimal delays. Assist in managing inventory control and stock levels, maintaining accurate records in the Dealer Management System (DMS). Support routine stock takes and spot checks to ensure discrepancies are resolved quickly. Liaise with Service Advisors, Technicians, and external suppliers to ensure seamless communication regarding availability, pricing, and delivery times. Contribute to trade sales growth and coordinate with delivery drivers as required. Assist the Parts Manager with performance reporting, including relevant KPIs, sales tracking, and stock analysis. Deputise for the Parts Manager in their absence, ensuring consistent leadership and continuity of departmental operations. Promote compliance with all company health & safety standards and contribute to maintaining a clean, organised work environment. Deliver on departmental targets and contribute to sales initiatives developed by the Parts Manager. Provide coaching and training to team members to support career development and maintain a high standard of service knowledge. Carry out any reasonable duties as requested by the Parts Manager or senior management. The ideal candidate will have: Proven experience in a Parts Department within the automotive industry, ideally in a high-volume dealership or group. Strong knowledge of automotive parts, inventory processes, and DMS operation. Excellent communication skills with the ability to build rapport with colleagues, customers, and suppliers. Leadership ability with experience mentoring or supervising staff. Highly organised, with strong attention to detail and ability to prioritise tasks in a fast-paced environment. Customer-focused with a proactive and problem-solving approach. Flexibility to deputise for the Parts Manager and take responsibility when required. Commitment to delivering high standards of service, efficiency, and compliance. Full driving licence. What we offer in return: Excellent Basic salary Additional leave days Company Pension Employee Assistance Program Skills: IT Skils Excellent communication skills self motivated Financial Disclosure Brightstone Trading Limited T/A Bright Motor Group and its subsidiary companies act as credit brokers and not as lenders. We are Authorised and Regulated by the Financial Conduct Authority. Kitale Limited T/A Bright Ford Phibsborough, Bright Ford Airside and Bright Ford Rialto – FCA number A000013 Fitzpatrick Motors (Bray) Limited T/A Bright Motor Group Bray – FCA number A000004 Avanacar Limited T/A Bright SEAT, Bright CUPRA, Bright Citroen and Bright Suzuki - FCA Number A004392 Aircom VW Limited T/A Bright Volkswagen Commercial – FCA number A004603, Bright Hyundai Limited T/A Bright Hyundai – FCA number A004758. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. e. Registered in Ireland: 274417 Registered Office: Address: 305 North Circular Road, Phibsborough, Dublin 7, D07 VX4K Data Protection No: Phone: + 353 1 838 9947 Email: privacy@brightmotorgroup.ie Reg Office: 305 North Circular Road,Phibsborough,Dublin 7,D07 VX4K #J-18808-Ljbffr
Motor Vehicle Technician Reference Number - 0123445567567 Location: Swords, County Dublin Working Hours: Full Time Benefits: See list of benefits below Salary: Not Disclosed Closing Date: 31/03/2025 About Us: Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful technical team. We are looking for qualified motor vehicle technicians, who are either newly qualified or who have gained years of experience, to work in our state-of-the-art workshop facilities at our site in Airside Swords. As a Group we operate over 80 vehicle work bays and this gives us the opportunity to provide varied experience with ICE, EV, Passenger and LCV vehicles. We offer the opportunity for career development with structured training courses. Role Responsibilities: Service & repair of vehicles. Utilise technical knowledge to carry out diagnostic work. Complete vehicle health checks and video reports to advise customers of vehicle condition and any recommended repairs. Follow Workshop procedures using the Company dealer management system (DMS) to record time spent on jobs and work carried out. Organise daily work schedule in cooperation with Service Reception and other support staff. Determine vehicle parts requirements and communicate with Parts department through DMS. Communicate with Service Reception identifying any issues or opportunities that may require amendments to allocated job times. Ensure quality and a first-time fix. Meet and discuss the vehicle condition and repairs needed with the customer when necessary. Carry out road tests of customer vehicles before and after work has been carried out. Maintain a clean and safe work bay. Supervise and assist in the training of apprentice technicians. Achieve targets to qualify for bonus. Develop skills through regular training necessary to maintain brand knowledge. Comply with health and safety standards. The successful candidate will ideally: Previous experience with Ford, Hyundai, VW SEAT/CUPRA, Citroen or Opel, highly desirable. Have the ability to carry out the role in a competent and organised manner. Possess experience of working within a franchised dealership. Have the interpersonal skills necessary to work with others and achieve success within a team. Have the ability to work alone or in cooperation with other team members to deliver excellent customer service. Work to target and complete tasks in allotted times in accordance with manufacturer standards. Be computer literate and follow processes in accordance with the Company DMS. Have a full Irish/EU driving licence. Be punctual and show initiative while demonstrating a strong work ethic. Be confident enough to mentor and coach apprentices, and support less experienced team members. What we offer in return: Work Schedule: Monday - Friday Generous Productivity bonus scheme Company Pension Scheme Employee Assistance Program Continuing professional development to achieve Manufacturer and Company standards and professional qualifications. Referral program. A clean and safe working environment. We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities. Schedule: Monday to Friday Weekend availability Supplemental pay types: Performance bonus Skills: Vehicle Repair, Vehicle Maintenance, Vehicle Diagnostics #J-18808-Ljbffr
Location Bray, County Wicklow Working Hours Full Time Benefits See list of benefits below Salary Not Disclosed Closing Date 30/06/2025 About Us: Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin. As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing positive and motivated individuals to take the business to the next level and achieve the strategic goals that we have set. We are seeking to appoint a Senior Sales Executive, at our Bray branch. The right candidate will be a seasoned sales professional responsible for driving sales strategies, meeting revenue targets, and building strong client relationships. The candidate will identify new business opportunities while managing existing client relationships. Role responsibilities: Selling new and used vehicles through a consultative, brand-focused sales process Building and maintaining relationships with customers and prospective clients Achieving monthly and annual sales targets for vehicles and accessories Promoting finance, insurance, and value-added products Making proactive outbound sales calls to generate new business Following up on leads, inquiries, and customer database marketing Delivering engaging and professional presentations when required Working closely with the sales team to meet dealership KPIs Assist and advise customers via telephone, online and face to face. Build and maintain strong and lasting relationships with new and existing customers. Identify potential fleet customers and prepare sales presentations and quotations. Coordinate vehicle conversions in accordance with customer requirements and deal with 3rd party providers. Utilise the Group dealer management system (DMS) to process orders and invoice customers. Help to maintain showroom and vehicle displays. Monitor vehicle stocks and orders to ensure timely delivery to customers. Stock updates online with photographs and videos. Keep pricing and point of sale up to date. Adhere to vehicle delivery processes including supervision of valeting and handover. Customer follow up to ensure satisfaction with vehicle, process and maintenance. Engage with marketing and promotion initiatives. The ideal candidate will have: Experience working in a busy sales department at a main franchise dealer is essential A good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex sales catalogue. Existing customer contacts. The ability to work alone or in cooperation with other team members to deliver excellent customer service. Focus on sales targets and completion of tasks in allotted times in accordance with Company and manufacturer standards. Computer literacy and ability to follow processes in accordance with the Group dealer management system (DMS). Good time keeping and a strong work ethic. Exceptional organisational, and process management skills. Excellent communication, negotiation and interpersonal skills. What we offer in return: Competitive Remuneration Package ( Base and Commission ) Financial Disclosure Brightstone Trading Limited T/A Bright Motor Group and its subsidiary companies act as credit brokers and not as lenders. We are Authorised and Regulated by the Financial Conduct Authority. Kitale Limited T/A Bright Ford Phibsborough, Bright Ford Airside and Bright Ford Rialto – FCA number A000013 Fitzpatrick Motors (Bray) Limited T/A Bright Motor Group Bray – FCA number A000004 Avanacar Limited T/A Bright SEAT, Bright CUPRA, Bright Citroen and Bright Suzuki - FCA Number A004392 Aircom VW Limited T/A Bright Volkswagen Commercial – FCA number A004603, Bright Hyundai Limited T/A Bright Hyundai – FCA number A004758. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. e. Registered in Ireland: 274417 Registered Office: Address: 305 North Circular Road, Phibsborough, Dublin 7, D07 VX4K Data Protection No: Phone: + 353 1 838 9947 Email: privacy@brightmotorgroup.ie Reg Office: 305 North Circular Road,Phibsborough,Dublin 7,D07 VX4K #J-18808-Ljbffr
Overview Join to apply for the Workshop Controller role at Bright Motor Group . About Bright Motor Group Bright Motor Group was founded in 1982 and is one of Ireland's leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership, we provide a choice of locations for interested candidates. As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team in Bray. We are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by Bright Motor Group one that is remembered for delivering excellence. About The Role As a Bright Workshop Controller , you will manage and develop the Workshop, provide technical support to staff and customers. To ensure that maximum utilisation and quality is achieved from the workshop and customer satisfaction is achieved. To ensure that repairs and services to vehicles are carried out efficiently and to the highest possible. a high level of customer service and ensure customer concerns / queries are dealt with promptly and efficiently. Your role will ensure that our customers expectations are always met. Role Responsibilities Responsible for assisting in the control of service and repair work carried out in the workshop to maximise service sales and profitability. Controlling the workshop through efficient operation of the planner and loading the work for each technician Maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our technicians clocked time on each job. The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time resolution for every repair. Control the planner, record and process information on work carried out to customer vehicles Where instructions are unclear, communicate with the Service Adviser or directly by telephone with the customer to ensure clarity. Where required, meet personally with the customer to help identify problems such as intermittent faults Ensure that all work specified on the job card is carried out. Where work over and above that specified is identified, report the need to the Service Adviser. Oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers. Highlight on the job sheet problems with PDIs and refer to Service Manager. With colleagues ensure that workshop housekeeping standards are maintained Report to the Service Manager or Branch Manager any additional tools or equipment required to carry out work effectively. Communicate best practice solutions to colleagues in the workshop Ensuring all working practices comply with company, health and safety and manufacturer policy. Providing estimates for servicing and repairs and setting timescales. Maintaining thorough product knowledge and updating your knowledge through manufacturer led training Maintain special tools and personal hand tools to ensure safe working practice is achieved at all times. Defects should be reported immediately to the Service Manager. Monitor technical information library and report any shortfalls to the Service Manager. What We Are Looking For Demonstrable ability to meet and exceed targets Strong Technical knowledge Previous experience in a similar or technical role is essential. Demonstrate people management experience overseeing a large team Excellent communication skills Qualified Technician/Mechanic with certificates would be extremely desirable Demonstrate effective persuasion skills and high levels of managerial ability IT Literate including Microsoft Office suite Self-motivating and able to manage own workload Excellent interpersonal skills A friendly and professional manner Highly organised and focused Ability to work equally well both alone and as part of a wider team Excellent numerical skills Full driving license What We Offer In Return Excellent basic salary 20 days basic holiday (pro-rated) plus bank holidays Performance Bonus Additional leave days Company Pension Employee Assistance Programme Staff discount Staff referral scheme Location Bray, County Wicklow, Ireland Schedule Monday to Friday (39 Hours) Job Details Seniority level: Mid-Senior level Employment type: Part-time Job function: Management and Manufacturing Industries: Manufacturing Key Skills Vehicle Mechanics Leadership Communication #J-18808-Ljbffr
Join to apply for the Aftersales Manager role at Bright Motor Group 4 days ago Be among the first 25 applicants Join to apply for the Aftersales Manager role at Bright Motor Group Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. We are seeking to appoint positive and motivated individuals to join our Service team. We wish to appoint an Aftersales Manager / Service Manager at our site in Bray. This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition. As a Bright Aftersales Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. The role as Aftersales Manager will be to develop and manage the performance of your Parts & Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department. Role Responsibilities Manage a busy multi-franchise workshop and parts department, setting the highest level of customer care standards Provide guidance, training, and appraisals to each of the team member to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience Monitor department performance against budget, identifying any shortfall and implement plans to improve performance Analyse local market statistics to identify opportunities within the territory Establish staff levels required to deliver both customer satisfaction and budget objectives Organise departmental forecasts and reports in a clear and timely manner What We Are Looking For Previous experience as a main franchise Aftersales Manager is essential A customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service team Outstanding interpersonal, organisational and communication skills Innovative individuals willing to explore new methods of driving performance Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential A full valid Driving Licence Hands on approach Flexibility What We Offer In Return Competitive Salary Performance Bonus Pension Employee Assistance Programme In-house, manufacturer & professional qualifications Refer a friend scheme A clean and safe working environment Skills Management service management Customer Service parts Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Administrative and Support Services Referrals increase your chances of interviewing at Bright Motor Group by 2x Sign in to set job alerts for “Aftersales Manager” roles. Dublin, County Dublin, Ireland 1 month ago Dublin, County Dublin, Ireland 5 months ago Dublin, County Dublin, Ireland 3 weeks ago Dublin, County Dublin, Ireland 3 weeks ago Territory Manager Dublin City Centre - Food Service Specialist Newtown Mountkennedy, County Wicklow, Ireland 2 months ago Naas, County Kildare, Ireland 1 month ago Dublin, County Dublin, Ireland 5 days ago Dublin, County Dublin, Ireland 3 weeks ago Information Technology Service Delivery Manager Dublin, County Dublin, Ireland 2 weeks ago Site Manager - Field Service Operations Ireland Leixlip, County Kildare, Ireland 5 days ago Maynooth, County Kildare, Ireland 1 week ago Dublin, County Dublin, Ireland 1 month ago Dublin, County Dublin, Ireland 2 hours ago Commercial and Sales Strategic Enablement Manager Dublin, County Dublin, Ireland 3 weeks ago Dublin, County Dublin, Ireland 4 days ago Client Onboarding and Service Controls Execution - EMEA Oversight Manager Dublin, County Dublin, Ireland 2 weeks ago Client Onboarding and Service Controls Execution - EMEA Oversight Manager Dublin, County Dublin, Ireland 2 weeks ago Wicklow, County Wicklow, Ireland 1 day ago Dublin, County Dublin, Ireland 1 week ago Group Conference and Events sales Manager Dublin, County Dublin, Ireland 2 months ago Senior Sales Enablement Manager - Employee Experience Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 3 months ago Sales Manager, Germany, SBS Engage, Google Customer Solutions Technical Manager - Automotive and Industrial Dublin, County Dublin, Ireland 9 months ago Corporate Sales Manager - Limerick, Dublin or Belfast Dublin, County Dublin, Ireland 2 weeks ago Dublin 14, County Dublin, Ireland 10 hours ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 1 week ago Technical Sales Manager - BSP Pharma Ireland Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 3 hours ago Global Indirect Tax Technology Sales Manager Dublin 2, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
