About The Role
An established organisation operating within the transport and logistics sector is seeking a Claims & Compliance Coordinator to join its Safety & Compliance function. This role is responsible for the end‑to‑end management of insurance claims, while also providing administrative and operational support across safety, compliance, and incident management activities.
Reporting to the Safety & Compliance Manager, this is a varied, detail‑focused role suited to someone with experience in claims handling, insurance administration, or compliance within a regulated environment.
Key Responsibilities
Claims Management
Act as the single point of contact for all insurance claims, including fleet, goods‑in‑transit, shipping, and employer/public liability claims
Manage the full claims lifecycle, ensuring compliance with internal processes and insurer requirements
Monitor and respond to claims via email, telephone, and incident reports
Accurately capture claim details and record them on internal systems
Investigate claims and assess liability, reviewing evidence such as dashcam footage, damage reports, and third‑party documentation
Coordinate repair estimates and liaise with insurers, solicitors, service providers, and partners
Negotiate settlements with third parties where appropriate
Maintain accurate and up‑to‑date claim records throughout each incident
Complete associated financial processes, including invoicing for claims
Engage with insurers on claims history and support insurance renewal activity
Prepare and produce KPI reports and claims metrics for management
Incident & Compliance Support
Support incident response from a safety and compliance perspective
Log, categorise, and track incidents through to resolution
Coordinate escalation and internal communications as required
Ensure incidents are accurately recorded and progressed in line with procedures
Systems & Corrective Actions
Log non‑conformances arising from incidents, audits, and inspections
Maintain corrective action registers and track actions to closure
Liaise with stakeholders to ensure timely completion and verification of actions
Training & Records
Maintain training records and certification logs
Monitor compliance with training and certification expiry dates
Support continuous improvement initiatives within the Safety & Compliance function
General & Ad‑Hoc Duties
Maintain fleet‑related certification records (e.g. CVRT documentation)
Carry out system checks on vehicle camera systems and log any faults
Prepare KPI and compliance reports for management
Essential
Skills, Experience & Qualifications
Experience in claims handling, insurance, compliance, HSEQ, or transport/logistics environments
Strong organisational skills and exceptional attention to detail
Ability to manage multiple priorities and deadlines
Confident communicator with internal and external stakeholders
Proactive and capable of working independently
Proficient in Microsoft Office (Word, Excel, Outlook)
Desirable
CIP or MDI qualification (desirable but not essential)
Knowledge of CMR or other transport conventions
Experience working with insurers, brokers, or repair/service providers
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