About NVD: A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. We have excellent career opportunities in Rosslare for a Compound Supervisor. The nature of the role is to provide support to the Compound Manager across all duties in the compound. The role requires full adherence to SHEQ procedures and Health & Safety policies and procedures. Benefits Pension Scheme Staff Purchase Schemes: Tyres and Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Duties and responsibilities include Drive efficiency from all compound /port operations Implement new efficiency improvements as required Ensure all KPI's are met Ensure the timely and accurate completion of all damage paperwork as per customer requirement Ensure handling standards for all units are maintained Ensure quality and inspection standards for all units are maintained Ensure work is carried out safely, efficiently and to the required standard Maintain and adhere to ISO management system and processes and develop where appropriate Ensure compliance standards for drivers and transporters are maintained Observe company policies and procedures and lead by example Manage/supervise staff on the port & compound to achieve stated objectives. Communicate effectively with staff and ensure good working relations. Resolve performance issues expediently. Report reoccurring performance issues to the Compound manager. Be available to cover shift requirements as required. Skills Strong communication and interpersonal skills Proven people management/leadership skills Quality decision making skills Support of company values, standards, policies and procedures A flexible attitude to work/hours Excellent organisational and planning skills Good IT skills and be willing to improve. Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Are you working as a skilled mechanical or metal fabrication operative, trailer mechanic or hydraulic fitter looking for a new role? We have a position available for skilled operatives to assist with maintaining our modern fleet of trucks and car transporter trailers. Ideally, applicants will have knowledge and experience of either mechanical, electrical, pneumatic, or hydraulic systems repair & maintenance. Pay and Benefits €19.99 - €21.50 per hour depending experience Pension Scheme Staff Purchase Schemes Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements Drivers License Must be competent to use hand tools and basic workshop equipment Organized and self-motivated Strong work ethic Good time keeping and eagerness to learn and share knowledge Flexible and can do attitude able to work well independently and in a team environment Ability to work under pressure in a fast-paced environment while remaining calm and focused Cope with multiple tasks and work on your own initiative with a good attention to detail Main duties Carry out general mechanical, electrical, hydraulic and fabrication repairs to a fleet of trucks & trailers Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
Get AI-powered advice on this job and more exclusive features. National Vehicle Distribution provided pay range This range is provided by National Vehicle Distribution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. National Vehicle Distribution is seeking a highly motivated and experienced hands-on Customer Experience Manager to join our team in New Ross, Co Wexford or Baldonnell, Co Dublin. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing the overall customer experience. This role requires a strategic thinker with strong leadership skills and a passion for customer satisfaction. Responsibilities: Coordinate and set up customer-related services from initial vehicle receipt to delivery. Collaborate with customers to capture requirements and ensure ongoing satisfaction. Manage and develop the Customer Operations Team. Maintain excellent industry knowledge, understanding trends, and anticipating changes. Cultivate a customer-focused culture within the team Work collaboratively with internal departments to meet customer requirements. Conduct root cause analysis for performance and failure issues as part of our culture of consistent operational excellence. Keep stakeholders informed of project activities. Improve customer and vehicle journey through NVD's supply chain. Handle customer account queries efficiently. Conduct customer meetings and provide associated reporting in collaboration with Business Development and Account Management teams. Develop and implement customer experience strategies Monitor and analyse customer feedback and data Prepare and present reports on customer service metrics to senior management Qualifications and Skills Bachelor’s degree in business administration or related field (preferred). Proven track record in account management, customer service, or operations (automotive industry experience is a distinct advantage). Previous managerial or supervisory experience with people management responsibilities. Exceptional communication and interpersonal skills. Customer-first mindset with ability to influence colleagues. Strategic thinking and proactive problem-solving skills. Proficiency in Microsoft Office suite and CRM software. Results-oriented with a history of meeting or exceeding targets and KPIs Willingness to travel occasionally for client meetings Clean B driver's license This role offers an exciting opportunity to make a significant impact on our customer experience and contribute to the growth of National Vehicle Distribution. Join our team and help shape the future of automotive logistics and customer service excellence. Total compensation (basic salary plus bonus between €55k and €65k depending on experience. Other benefits include pension, tyre purchase scheme, EAP and more. National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at National Vehicle Distribution by 2x Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 2 days ago Submit your CV for possible future roles! 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About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Pay and Benefits Up to €70,000 including workshop bonus and shift premium Project based bonus Pension Scheme Staff Purchase Schemes: Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements Qualified Mechanic Previous experience in an automotive workshop environment Available for work up to 6 days a week and availability to work evening shifts if required Positive working attitude Able to be the lead mechanic in a team of two and assist your colleagues Able to work to and achieve deadlines Able to follow standard working procedures A focus on safety, quality and customer satisfaction Chassis / Frame Replacement skills Availability for shift work Drivers License Responsibilities Adhere to and comply with all technical, quality, health and safety and environmental processes, policies and procedures to 5S and ISO standards. Lead your team of two in performing chassis / frame replacements on light commercial vehicles Work to the Standard Hours allocated to each job Maintain quality standards while performing repetitive work Warranty repairs as required Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. Skills: Qualified Mechanic Previous experience as a mechanic Benefits: Pension Scheme Staff Purchase Schemes: Employee Assistance Programme Discounted Gym Membership Bike to Work
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Summary of Position National Vehicle Distribution is seeking a highly motivated and experienced hands-on Customer Operations Manager to join our team in New Ross, Co Wexford or Baldonnell, Co Dublin. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing the overall customer experience. This role requires a strategic thinker with strong leadership skills and a passion for customer satisfaction. Pay and Benefits Annual Salary range €55-65k DOE Pension Scheme Staff Purchase Scheme: Tyres and Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Qualifications and Skills Bachelors degree in business administration or related field (preferred). Proven track record in account management, customer service, or operations (automotive industry experience is a distinct advantage). Previous managerial or supervisory experience with people management responsibilities. Exceptional communication and interpersonal skills. Customer-first mindset with ability to influence colleagues. Strategic thinking and proactive problem-solving skills. Proficiency in Microsoft Office suite and CRM software. Results-oriented with a history of meeting or exceeding targets and KPIs Willingness to travel occasionally for client meetings Ability to meet multiple deadlines and work effectively under pressure. Full clean driving license Class B Responsibilities Coordinate and set up customer-related services from initial vehicle receipt to delivery. Collaborate with customers to capture requirements and ensure ongoing satisfaction. Manage and develop the Customer Operations Team. Maintain excellent industry knowledge, understanding trends, and anticipating changes. Cultivate a customer-focused culture within the team Work collaboratively with internal departments to meet customer requirements. Conduct root cause analysis for performance and failure issues as part of our culture of consistent operational excellence. Keep stakeholders informed of project activities. Improve customer and vehicle journey through NVD's supply chain. Handle customer account queries efficiently. Conduct customer meetings and provide associated reporting in collaboration with Business Development and Account Management teams. Develop and implement customer experience strategies Monitor and analyse customer feedback and data Prepare and present reports on customer service metrics to senior management Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
Join to apply for the Customer Operations Manager role at National Vehicle Distribution Continue with Google Continue with Google 1 day ago Be among the first 25 applicants Join to apply for the Customer Operations Manager role at National Vehicle Distribution Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Summary Of Position National Vehicle Distribution is seeking a highly motivated and experienced hands-on Customer Operations Manager to join our team in New Ross, Co Wexford or Baldonnell, Co Dublin. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing the overall customer experience. This role requires a strategic thinker with strong leadership skills and a passion for customer satisfaction. Pay And Benefits Annual Salary range €55-65k DOE Pension Scheme Staff Purchase Scheme: Tyres and Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Qualifications And Skills Bachelors degree in business administration or related field (preferred). Proven track record in account management, customer service, or operations (automotive industry experience is a distinct advantage). Previous managerial or supervisory experience with people management responsibilities. Exceptional communication and interpersonal skills. Customer-first mindset with ability to influence colleagues. Strategic thinking and proactive problem-solving skills. Proficiency in Microsoft Office suite and CRM software. Results-oriented with a history of meeting or exceeding targets and KPIs Willingness to travel occasionally for client meetings Ability to meet multiple deadlines and work effectively under pressure. Full clean driving license Class B Responsibilities Coordinate and set up customer-related services from initial vehicle receipt to delivery. Collaborate with customers to capture requirements and ensure ongoing satisfaction. Manage and develop the Customer Operations Team. Maintain excellent industry knowledge, understanding trends, and anticipating changes. Cultivate a customer-focused culture within the team Work collaboratively with internal departments to meet customer requirements. Conduct root cause analysis for performance and failure issues as part of our culture of consistent operational excellence. Keep stakeholders informed of project activities. Improve customer and vehicle journey through NVD's supply chain. Handle customer account queries efficiently. Conduct customer meetings and provide associated reporting in collaboration with Business Development and Account Management teams. Develop and implement customer experience strategies Monitor and analyse customer feedback and data Prepare and present reports on customer service metrics to senior management Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Administrative and Support Services Referrals increase your chances of interviewing at National Vehicle Distribution by 2x Get notified about new Customer Operations Manager jobs in Dublin, County Dublin, Ireland . 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About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. We have excellent career opportunities in Baldonnell for HGV Master Technicians. Compensation & Benefits €70,000 - €80,000 per year depending on experience and qualifications Additional hours available Full Time (Rolling roster 6:00 am to 14:30 pm, 8:00 am to 16:30 pm, and 11:30 am to 20:00 pm, 5 days over 7 days 1 Saturday in 4 week day rest day included) Pension Scheme Staff Purchase Schemes Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements National Craft Certificate or City and Guilds level 3 in vehicle repairs or equivalent and have a minimum of 3 years post apprenticeship experience with the maintenance of HGV trucks and trailers HGV or Plant mechanical maintenance experience Excellent communication and team working skills Determined and resilient, with the drive to complete tasks Ideally have experience working on Mercedes, Renault & Scania Ideally have experience working with basic hydraulic systems Full clean driving license Class B Personal Specification Organized Self-motivated Strong work ethic Eagerness to learn and share knowledge Flexible Ability to work under pressure in a fast-paced environment while remaining calm and focused Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
