Fexco Managed & Advisory Services are currently looking for a Platforms Technology Lead to join their Platforms team on a full-time, permanent basis.
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This position is based in Fexco's Killorglin office, but is open to hybrid or remote (note: travel to the Killorglin office from time to time is required).
The Platforms Technology Lead acts as the connection between business needs and technology delivery across Fexco Managed Services.
The role is responsible for assessing technology solutions, including AI, automation, orchestration, and other emerging capabilities, and translating business objectives into clear requirements, solution propositions, and delivery priorities.
A core responsibility of this role is to develop the Platforms 2.0 Master Orchestrator roadmap, taking high-level ideas, concepts, and strategic direction from the Head of Platforms and other stakeholders and shaping them into tangible, coherent technology propositions.
This includes building structured solution options, mapping processes and workflows, developing wireframes or concept models, and producing implementation plans that guide downstream architecture and delivery teams.
The Platforms Technology Lead will also identify opportunities within existing business processes where emerging technologies, AI, or automation can be applied, working proactively across the organisation to bring these opportunities to life through structured analysis, solution framing, and early-stage design.
Key Responsibilities Master Orchestrator Roadmap & Concept Development Develop and maintain the Master Orchestrator roadmap, evolving high-level ideas from the Head of Platforms and stakeholders into structured, delivery-ready concepts.
Shape solution propositions by defining capabilities, outlining integration points, and producing concept models, workflows, and early-stage designs.
Create clear implementation pathways and phased delivery plans that support technical feasibility and strategic alignment.
Translate loosely formed ideas into coherent documents and artefacts that enable further development by architecture, engineering, and delivery teams.
Process & Opportunity Analysis Analyse current business processes to identify opportunities for AI, automation, and orchestration that improve efficiency, quality, or customer experience.
Lead the creation of process maps, service blueprints, user journeys, wireframes, and discovery-level documentation.
Convert operational challenges or improvement opportunities into structured, prioritised solution options.
Assess feasibility, value, dependencies, and potential impacts of emerging technology and automation opportunities.
Stakeholder Engagement & Delivery Management Act as a link between commercial, operational, product, platform, and technical teams, ensuring shared understanding and alignment.
Facilitate workshops, discovery sessions, and backlog refinement to surface requirements and shape priorities.
Translate business needs into actionable technical requirements, and simplify technical constraints for non-technical audiences.
Own and manage the platform backlog, prioritising initiatives based on value, alignment, and technical considerations.
Collaborate with delivery teams to plan, estimate, progress, and review work items, reporting risks and progress to governance forums.
Platform & Domain Knowledge Apply practical knowledge of AI-enabled services, such as conversational AI, agent assist, automation, or machine-learning-driven orchestration, and understand how they integrate with existing platforms.
Build strong expertise in the customer contact ecosystem, including CCaaS platforms, CRM, IVR, digital channels, and integration layers.
Ensure solution requirements align with platform strategy, architectural standards, and partner capabilities.
Identify opportunities to simplify, consolidate, and modernise platforms and processes across the technology landscape.
Experience & Skills Required Essential Minimum five years experience in a Business Analyst, Product Owner, Solutions Analyst, or similar role within technology-focused change, platform delivery, or customer-experience transformation.
Demonstrated ability to translate high-level strategic concepts into structured solution propositions, requirements, and delivery-ready artefacts.
Strong experience in process mapping, service design, wireframing, or early-stage concept development.
Proven ability to identify opportunities for automation, AI, or orchestration through analysis of existing business processes.
Strong facilitation skills with experience leading cross-functional workshops, discovery sessions, and backlog refinement.
Confident communicator with experience engaging both business and technical audiences and simplifying complex information.
Experience working in iterative, collaborative, or agile environments.
Proficiency with tools such as Figma, Miro, Visio, Jira etc.
for wireframe development, process design, backlog management, and documentation.
Strong analytical skills, attention to detail, and ability to manage multiple workstreams independently.
Desirable Exposure to architectural concepts, integration patterns, or solution design in multi-system environments.
Familiarity with AI-enabled services such as conversational AI, agent assist, automation platforms, or machine-learning-driven decisioning.
Key Competencies Curiosity: Demonstrates a strong desire to explore emerging technologies, question existing processes, and uncover new opportunities for orchestration, automation, and innovation.
Communication and Translation: Converts business and technical inputs into clear, actionable outputs.
Solution Shaping: Brings high-level ideas to life through structured analysis, modelling, and early-stage design.
Facilitation and Influence: Leads effective sessions and builds alignment across teams.
Strategic Thinking: Connects roadmap activities with organisational, customer and platform priorities.
Analytical Rigour: Breaks down complex issues and provides evidence-based recommendations.
Ownership and Drive: Takes responsibility for clarity, quality, and delivery momentum. xsokbrc
Adaptability: Works effectively in changing environments and adjusts to evolving priorities.