Deputy General Manager, Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27
We are inviting applications from qualified hospitality professionals with extensive background in 5-star luxury environments for the role of Deputy General Manager at our award-winning property. This senior leadership role requires a commitment to maintaining the highest standards of luxury, guest service, and operational excellence.
Key Responsibilities
Provide leadership and direction, overseeing day‑to‑day operations across all hotel departments, ensuring exceptional guest satisfaction, operational efficiency, productivity, and profitability.
Support the General Manager on all aspects of hotel operations, with operational oversight on the Food & Beverage department.
Ensure consistent delivery of exceptional guest experiences in line with 5*, Relais & Châteaux.
Ensure the outlets deliver high service standards, strict adherence to SOPs, and consistent professional team presentation.
Correspond with guests professionally via telephone and email.
Handle complaints and guest queries efficiently, ensuring thorough and complete follow‑up.
Uphold and exceed luxury quality benchmarks, compliance standards, and service protocols across all departments and liaise with department managers.
Monitor and continuously improve the guest experience, ensuring all service delivery meets or exceeds 5-star resort standards and aligns with Relais & Châteaux expectations.
Provide strategic leadership and support to the food and beverage department heads.
Act as decision‑maker in the absence of the General Manager, ensuring seamless daily operations and business continuity.
Drive operational performance and efficiency through productivity, overseeing roster scheduling, and ensuring efficient resource planning across departments while achieving commercial and service‑related objectives.
Drive a strong revenue and upselling culture, ensuring opportunities are maximised through regular training, team engagement, and operational execution.
Collaborate with Events and F&B to ensure an enhanced guest experience.
Oversee monthly financial performance, including budgeting, forecasting and reporting to optimise cost efficiency while delivering high‑quality operational outcomes.
Foster a positive team culture focused on staff engagement, training, and continuous improvement.
Uphold team presentation, grooming and uniform policy standards.
Ensure all enquiries from both guests and team members are dealt with promptly, efficiently and professionally.
Ensure the operation complies with all relevant legislation including Fire, Health and Safety regulations, Food Safety standards, Licence Law and Employment legislation.
Collaborate with HR and HODs to ensure an inclusive and engaging work environment and employee culture that reflects the brand and high service culture of Sheen Falls Lodge and the Relais & Châteaux ethos.
Work closely with HR and HODs to embed a strong culture of training, accountability, and continuous improvement in operations, standards, and guest satisfaction.
Candidate Profile
A bachelor’s degree in hospitality management or a related field.
A progressive career path in hospitality management with a minimum of 2–3 years’ experience in a senior management or director role within a 5-star luxury hotel or resort environment, ideally in Ireland or the UK.
A strong working knowledge and leadership background in food & beverage within a luxury hotel environment.
A proven track record of delivering luxury guest experiences and managing high‑performance teams.
A deep understanding of food & beverage operations, luxury service standards, and hotel compliance.
Professional, polished, and service‑driven with excellent interpersonal and communication skills.
Adaptable, solutions‑focused, and calm under pressure.
Sheen Falls Lodge and Ring of Kerry Golf is an equal‑opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the right to live and work in Ireland without restriction.
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