Assistant Restaurant Manager – Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27
We are inviting applications for a full‑time Fine Dining Assistant Restaurant Manager who has knowledge and experience in food service with an eye for 5* detail.
Scope and General Purpose of Role
Scope: The Falls Restaurant service (breakfast, lunch, dinner, private events dinners in Falls), afternoon lounge food service including afternoon tea service, room service, private dining.
To oversee and ensure the provision of friendly and efficient service as rostered for breakfast, lunch and dinner service and exclusive use event dinners in the Falls Restaurant, room service, afternoon tea service and afternoon food service in the lounges, lunch and dinner event services, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation.
To manage the department effectively, to consistently achieve the highest safety and hygiene and operational standards. To maintain a high standard of customer care and customer relations. To operate an effective, efficient department by a well‑trained staff.
The Falls Assistant Restaurant Manager is responsible for managing the team as rostered which can include breakfast, lunch, dinner, room service, afternoon tea and afternoon lounge food service, private dining and private events.
Responsible For
Breakfast, lunch, lounge, afternoon tea, dinner, room service and standards when on duty.
Oversee supervisors and team members on duty during shift.
Breakfast, lunch, lounge and dinner items stocks and stock management of those items.
Staff communication and training for breakfast, lunch, lounge, afternoon tea, private dining, events, dinner service and room service.
Customer service and the guest experience and satisfaction while on duty.
To organise the efficient operation of the team on your shift.
All HACCP protocols for service and in still room area including fridge temperature and perishables labelling while on duty.
To take direction and work with the Restaurant Director in regard to all aspects of the role.
To report to the Restaurant Director on individual and team performance and issues.
Checking ahead for any changes in bookings, occupancy etc and ensure that adequate staffing has been scheduled by the Restaurant Director and communicate and/or request for changes if required.
Supporting and coaching the team on duty.
Ensure that team is taking breaks in a timely manner during shift and in line with hotel and statutory regulations.
The Core Competencies Required to Deliver on the Role Objectives
Teamwork
Problem‑solving ability
Planning & Organising
Strategic Thinking
Financial Thinking
Leadership & Leading for Results
Effective communication
Development of a customer service focus – the internal customer
Self‑Motivation
Initiative
Enthusiasm / focus
Managing Standards
Required Experience
This luxury five‑star country house is part of the Relais & Châteaux family and story, with an excellent reputation and national recognition. You must have extensive knowledge of food and beverages and food and beverage service and have previous 5* hotel restaurant experience. Attention to detail is paramount and this role will suit someone who is meticulous about his or her work with a great eye and attention to details. Guest and team satisfaction is of the utmost importance to us and the ideal candidate will be able to relate with people at all levels and is an excellent communicator.
We are looking for an Assistant Restaurant Manager, with experience and an in‑depth knowledge of food and beverage, with a very strong focus on customer service and staff training and development and retention to join and share the leadership of the team.
You must have the proven ability to deliver an exceptionally high level of customer service and be able to take responsibility for a team in your charge depending on your shift. The role requires an excellent communicator that has attention to detail and standards with an excellent knowledge of food and beverage at a 5* level. Must have fluent English both oral and written and be in full legal status to work in Ireland.
This is a full‑time position and is on a rostered basis, which includes weekends.
Sheen Falls Lodge and Ring of Kerry Golf are an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We only accept applications from persons who have the permission/right to live and work without restriction in Ireland.
Employee Benefits
Competitive salary
Meals on duty provided
Employee parking provided
Full training provided
Uniforms provided
Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow
Employee recognition awards and appreciation days
Free golf at Ring of Kerry Golf Club
Employee gym provided
Cycle to work Scheme
Work anniversary acknowledgement and reward
Employee birthday celebrations & reward
Employee referral bonus
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