Our Story Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. We’re seeking a strategic CX Manager to lead cross‑functional teams in designing and delivering customer journeys that drive satisfaction, loyalty, and advocacy. You’ll turn insights into action—facilitating journey mapping workshops, prioritizing high‑impact initiatives, and aligning business and technical teams to execute seamless experiences. With strong analytical and technical skills, you’ll ensure every CX intervention is measured, optimised, and delivers real value. The Role Lead and support the execution of strategic customer experience initiatives in partnership with business and IT leaders. Analyse customer feedback and performance data to drive metrics‑based decision‑making and continuous improvement. Facilitate journey mapping workshops and cross‑functional planning to identify dependencies and remove blockers. Develop and present CX dashboards, KPIs, and insights to senior leadership. Collaborate across product, support, operations, and IT to implement customer‑centric process enhancements. Promote a consistent, aligned CX strategy across the organisation. Partner with CX leadership to highlight customer success stories and build advocacy programmes. Support service teams in improving response times and elevating customer support standards. Champion a customer‑first mindset through training and transformation initiatives. Lead CX portfolio analysis and strategic planning presentations focused on growth, retention, and efficiency. Build business cases for CX investments using financial and impact assessments. Encourage agile practices and maintain alignment across experience backlogs. Mentor junior team members and foster a culture of collaboration and change. What You Offer Bachelor’s degree in Business, Marketing, Communications, Design, or related field. 5+ years of experience in customer experience, analytics, or process/technology delivery. Proficiency with CX platforms (e.g., Salesforce, Zendesk, Qualtrics, Medallia) and journey mapping tools (e.g., Miro, Vision). CX or UX certification (e.g., CCXP) preferred. Proven success improving customer satisfaction and loyalty metrics. Strong cross‑functional project management and stakeholder engagement skills. Understanding of UX/UI principles and data visualisation tools (e.g., Tableau). Skilled in qualitative and quantitative research with actionable outcomes. Excellent communication and presentation skills, especially with senior stakeholders. Team‑oriented, quality‑driven, and customer‑obsessed. Familiarity with Unum’s customer journey is a plus. Hybrid We offer work‑life‑balance with flexible working arrangements (including hybrid) and initiatives in support of your well‑being. What We Offer Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programmes, IT Certifications & third‑level tuition reimbursement. We offer work‑life‑balance with flexible working arrangements (including hybrid) and initiatives in support of your well‑being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance‑based bonus, paid maternity/paternity/adoptive leave, reward programmes, and an opportunity to engage with charity and community activities. Company Unum #J-18808-Ljbffr

Spclst, Engineering – Instrumentation Engineer (SME) We are hiring an Instrumentation Engineer (SME) to oversee site-wide calibration and gas detection programs. In this role, you will manage CMMS and calibration data (ProCal or similar), maintain contract governance and oversight with our outsourced provider, support audits, and serve as the subject matter expert during regulatory inspections. You will engage with and support local and global initiatives across EHS, Quality, Maintenance, and Engineering. You will uphold data integrity, ensure validated documentation standards, and contribute to reliability engineering efforts. What You Will Do System Owner of site calibration program for both instrumentation and gas detection systems. Be responsible for all aspects of the instrumentation and gas detection equipment installed on site (eg Lead RCAs, quality deviations, instrumentation performance reviews). Provide engineering support to both maintenance and equipment owners. Ensure maintenance program is appropriate for reliable operation of equipment. Support and/or lead instrument and equipment criticality assessments in line with GMP and risk-based approaches. Ensure calibration strategies align with criticality, risk, and validation status. Maintain criticality documentation and ensure alignment with site procedures. Maintain and optimise the CMMS and CCMS configurations (asset hierarchy, PM libraries, workflows) and ensure clean, reconciled reports. Master data accuracy (FLOCs/assets, BOMs, spare parts, vendor records, PMs) ensuring maintenance records are auditable and ALCOA+ compliant. Create and maintain work‑order & calibration impact matrices; develop CMMS workflows to prevent close‑out without required attachments and approvals. Maintain pre‑compiled audit packs/reports and ensure maintenance evidence (work histories, calibration certificates, change controls, CAPAs) is readily retrievable, support inspections as the systems SME and address auditor queries regarding system controls and data integrity. Produce and maintain role‑based dashboards and reports covering maintenance performance work‑order status and PM compliance. Participate in change control pertaining to all maintenance systems, and data quality. Manage process/equipment improvements through completion of projects as required. Act as a liaison between Maintenance, Quality/Validation and IT to ensure systems, processes and data meet operational, regulatory and financial requirements. Drive continuous improvement, identify need for new equipment and/or modifications to existing equipment to optimise throughput and reduce process cycle times. Troubleshoot equipment problems, perform root‑cause analysis on system failures and sub‑standard equipment performance, using standard tools and methods, to resolve machine and system issues (e.g. FMEA, Fishbone diagrams, 5× why’s). Drive and participate effectively in writing/revising/rolling out accurate operational procedures, training materials and maintenance procedures for various systems. Required to comply with Global Policies, Procedures and Guidelines, regulatory requirements and execute current Good Manufacturing Practices (cGMP) in the performance of day‑to‑day activities and all applicable job functions. Work collaboratively to drive a safe and compliant culture on site. May be required to perform other duties as assigned. What Skills You Will Need Bachelor’s degree in manufacturing, mechanical, electrical or instrumentation engineering. Minimum 5 years in pharmaceutical manufacturing preferred. Solid understanding of GMP, validation, data integrity and regulatory expectations for calibration and maintenance. Proficient with CMMS/CCMS management tools and technical documentation in a validated environment. Lean Six Sigma methodology experience. Demonstrated troubleshooting skills and cross‑functional collaboration. The desire to continuously learn, improve and develop. Willingness to support the team and a strong focus on delivering excellence. Demonstrating energy and enthusiasm, the engineer will be a role model for operational excellence and will contribute to the organisation’s overall capability to thrive and grow. Proven track‑record in delivering results in a world‑class supply organisation. Practical knowledge of execution of routine maintenance and calibration activities in a GMP Sterile Fill Facility. Experience working in a cross‑functional environment. Required Skills Adaptability, Computerized Maintenance Management Systems (CMMS), Critical Thinking, Data Analysis, Driving Continuous Improvement, Electrical Systems, Engineering Design, Equipment Maintenance, Gas Detection, GMP Compliance, Good Manufacturing Practices (GMP), Ishikawa Diagrams, Job Descriptions, Manufacturing Processes, Mechanical Troubleshooting, Motivation Management, Operational Excellence, Pharmaceutical Manufacturing, Regulatory Compliance, Regulatory Inspections, Reliability Engineering, Risk‑Based Approach, Root Cause Analysis (RCA), Routine Maintenance, and more. Preferred Skills Current Employees apply HERE, Current Contingent Workers apply HERE. #J-18808-Ljbffr

A leading provider of income protection is seeking a strategic CX Manager in Carlow, Ireland. This role involves leading cross-functional teams to enhance customer journeys and drive satisfaction and loyalty. The ideal candidate will have over 5 years of experience in customer experience and analytics, strong project management skills, and proficiency with CX platforms. The position also offers hybrid work arrangements along with competitive benefits and a focus on continuous development. #J-18808-Ljbffr

A leading provider of income protection is seeking a Test Engineer in Carlow. You will be instrumental in delivering high-quality software by collaborating with various teams and contributing to both manual and automated testing. The ideal candidate should possess a Bachelor's degree, relevant testing experience, and a strong understanding of Agile methodologies. This role offers competitive compensation, flexibility, and a range of benefits including health insurance and annual leave. #J-18808-Ljbffr

Our Story Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. As a Test Engineer, you will play a key role in an agile team focused on delivering high-quality software that creates real business value. You will collaborate closely with engineers, business analysts, designers, and product owners to ensure new and enhanced systems perform reliably, meet requirements, and improve the customer experience. You’ll contribute to both manual and automated testing, help drive continuous integration practices, and uphold quality throughout the development lifecycle. Quality Assurance & Testing Ensure the quality of new and existing features through manual testing and, where practical, automated testing and continuous integration. Develop and maintain test strategies, plans, cases, scripts, and reports that support high-quality delivery. Create, execute, and maintain functional, integration, system, and regression tests. Evaluate and plan regression testing for third-party/cloud solutions and Unum-specific configurations. Build and maintain traceability from requirements to test cases. Collaboration & Agile Delivery Partner with Business Analysts to define acceptance criteria and translate them into test scenarios (including automated tests where applicable). Work closely with Software Engineers, Architects, and other team members to ensure features meet or exceed expectations. Communicate progress, risks, and impediments daily to the Scrum Master/Team Lead. Participate in sizing, estimation, and sprint planning sessions. Contribute to a culture of quality, advocating QA best practices across the team. Automation & Tools Support and help drive test automation across all phases, including unit, system, integration, and regression testing. Create and maintain test artifacts such as test plans and sprint test plans. Maintain up-to-date information in ALM tools (e.g., Rally, Jira) and ensure transparency of progress. Leadership & Coordination (as needed) May guide the work of onshore/offshore testing teams, ensuring adherence to team standards and testing best practices. Customer Focus Approach testing with the mindset of the end user, ensuring that solutions enhance and improve customer experiences. What you offer Required Bachelor's degree or equivalent relevant experience. 2+ years of relevant testing experience (or successful performance in an Associate-level role). Strong analytical and problem-solving skills with high attention to detail. Understanding of Agile development methodologies. Proficient in manual testing techniques and defect identification. Self‑motivated, results‑oriented, and committed to delivering high-quality outcomes. Strong verbal and written communication skills. Effective team player able to collaborate across disciplines. Preferred Experience with automated testing tools and frameworks. Test‑related certifications (e.g., ISTQB, CSM, CSD, CSP). Familiarity with Agile/ALM tools such as Broadcom Rally or Jira. Innovative mindset and proactive approach to improving processes and outcomes. What We Offer Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work‑life balance with flexible working arrangements (including hybrid) and initiatives in support of your well‑being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance‑based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities. Company: Unum To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register. #J-18808-Ljbffr

Test Engineer page is loaded## Test Engineerlocations: Carlow, Carlow, IREtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 21, 2026 (30+ days left to apply)job requisition id: 834370**Our Story** Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.As a Test Engineer, you will play a key role in an agile team focused on delivering high‑quality software that creates real business value. You will collaborate closely with engineers, business analysts, designers, and product owners to ensure new and enhanced systems perform reliably, meet requirements, and improve the customer experience. You’ll contribute to both manual and automated testing, help drive continuous integration practices, and uphold quality throughout the development lifecycle.## **The Role**### **Quality Assurance & Testing*** Ensure the quality of new and existing features through manual testing and, where practical, automated testing and continuous integration.* Develop and maintain test strategies, plans, cases, scripts, and reports that support high‑quality delivery.* Create, execute, and maintain functional, integration, system, and regression tests.* Evaluate and plan regression testing for third‑party/cloud solutions and Unum-specific configurations.* Build and maintain traceability from requirements to test cases.### **Collaboration & Agile Delivery*** Partner with Business Analysts to define acceptance criteria and translate them into test scenarios (including automated tests where applicable).* Work closely with Software Engineers, Architects, and other team members to ensure features meet or exceed expectations.* Communicate progress, risks, and impediments daily to the Scrum Master/Team Lead.* Participate in sizing, estimation, and sprint planning sessions.* Contribute to a culture of quality, advocating QA best practices across the team.### **Automation & Tools*** Support and help drive test automation across all phases, including unit, system, integration, and regression testing.* Create and maintain test artifacts such as test plans and sprint test plans.* Maintain up-to-date information in ALM tools (e.g., Rally, Jira) and ensure transparency of progress.### **Leadership & Coordination (as needed)*** May guide the work of onshore/offshore testing teams, ensuring adherence to team standards and testing best practices.### **Customer Focus*** Approach testing with the mindset of the end user, ensuring that solutions enhance and improve customer experiences.## **What you offer**### **Required*** Bachelor’s degree or equivalent relevant experience.* 2+ years of relevant testing experience (or successful performance in an Associate-level role).* Strong analytical and problem‑solving skills with high attention to detail.* Understanding of Agile development methodologies.* Proficient in manual testing techniques and defect identification.* Self‑motivated, results‑oriented, and committed to delivering high‑quality outcomes.* Strong verbal and written communication skills.* Effective team player able to collaborate across disciplines.### **Preferred*** Experience with automated testing tools and frameworks.* Test-related certifications (e.g., ISTQB, CSM, CSD, CSP).* Familiarity with Agile/ALM tools such as Broadcom Rally or Jira.* Innovative mindset and proactive approach to improving processes and outcomes.#LI-SF1**#LI-Hybrid**#Hybrid**What We Offer** Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.Company:Unum# At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.# Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.# Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.# Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request . #J-18808-Ljbffr

A leading benefits provider in Carlow is seeking a motivated Test Engineer to join their agile team. The successful candidate will ensure the quality of software features through various testing methods. Responsibilities include developing test strategies, collaborating with cross-functional teams, and advocating for quality assurance practices. The role offers opportunities for professional growth and benefits such as competitive compensation, flexible working arrangements, and support for continuous learning. #J-18808-Ljbffr

A leading technological university in Ireland is seeking a Vice-President for Global Partnerships to enhance its global outreach and strategy. The successful candidate will have a distinguished academic background and proven leadership experience. Responsibilities include driving global partnerships, executing the University’s global strategy, and being an integral part of the leadership team. This role offers a competitive salary within a fixed-term contract and requires a commitment to enhancing the University’s international profile. #J-18808-Ljbffr

Vacancy I.D.: 038824 - Vice-President for Global Partnerships Contract: 5 year Fixed Term Salary: The payscale for this role is €113,597 - €146,108 p.a. (as at 01/08/2025) Required Documentation Applicants must upload all three documents listed below when submitting their application: A cover letter outlining why you wish to be considered for the role of Vice- President for Global Partnerships and why you believe your skills and experience meet the requirements of the role. A comprehensive CV clearly showing your relevant achievements and experience in your career to date. A completed application form on the specified template which is available to download below. Once completed, the application form should be uploaded, along with a CV and cover letter when submitting your application via the SETU Vacancies portal. Please note: It is the applicant's responsibility to ensure all required documents are uploaded. The system may acknowledge submission even if application documentation is incomplete. Role Overview SETU is a technological university with an ambition to extend its reach and amplify its global impact. We value our academic partnerships and connections with individuals, alumni and organisations in Ireland, Europe and across the world. Our global partnerships offer opportunities for student and staff mobility and ensure that we maintain an international perspective in all that we do. SETU recently launched its Global Engagement Strategy, Global Minds, Global and Local Impact 2024-2028, which commits SETU to attracting global talent, enriching the student experience, deepening international collaborations, embedding global perspectives across all activities, and strengthening the university's international profile. SETU is now seeking to recruit the Vice-President for Global Partnerships to drive the University's vision and strategy in this area. This person must be a distinguished scholar and educator with demonstrated excellence as a leader and an administrator. Reporting to the Chief Operations Officer, the Vice-President for Global Partnerships will be a key member of the University's leadership team. They will have responsibility for the ongoing development and execution of the University's global strategy. Application Procedure Applications must be made through the online recruitment system on SETU's Vacancies page. Applications will not be accepted by email, any other third-party website or in any other format. Please log onto SETU Vacancies for further details and to apply for this position. Applications will not be accepted after the closing date/time, as per application guidelines. Garda Vetting may be required for particular posts. SETU is an equal opportunities employer. #SETU #J-18808-Ljbffr

A leading health organization is seeking a Staff Nurse to work in the Substance Misuse Services at St Otterans Hospital, Waterford. The role offers both fixed-term and permanent positions. Candidates should provide evidence-based nursing practices and demonstrate experience in Social Inclusion issues. The closing date for applications is 23/01/2026, and applicants are encouraged to contact for further details. This role prepares nurses to make a significant impact in community health settings. #J-18808-Ljbffr