MAIN DUTIES INCLUDE:
To provide a safe and secure environment for customers, staff and visitors at all times.
To ensure that all machinery is operated in line with trained instructions and maintained in a clean working condition.
To ensure that chemicals are handled and stored in line with regulations.
To ensure that all corridors, fire exits, staircases, and cupboards are kept clear of obstruction.
To carry out security checks of the entire hotel building regularly and collect room service breakfast cards en route.
To turn off unnecessary lighting, fans, and heating throughout the building and be aware of energy conservation.
To create and maintain an effective working relationship with colleagues and managers.
To receive orders and prepare and service light refreshments to guest rooms and the lobby as required.
To carry out required cleaning duties through the night, including public areas, toilets, meeting rooms, staff canteen, food and beverage outlets, kitchen, and any other areas required.
To carry out wake-up calls.
To assist in the restaurant/bar/lounge when required.
Dealing with telephone and guest enquiries.
To assist with meeting room set-up and service when requested.
To represent the company in a professional and helpful way.
To liaise with all departments to ensure all requests are adhered to.
To ensure that surfaces, furnishings, fixtures, and fittings are cleaned to hotel standards.
To dispose of waste and rubbish appropriately.
To arrange furniture according to function requirements.
To replenish customer supplies and accessories as required.
To leave meeting rooms clean, tidy, and ready for customer use.
To store furniture and table items correctly after clearing the meeting room.
To secure meeting rooms from unauthorized access.
Report for duty clean and tidy, wearing the correct uniform to company standards, ensuring your name badge is worn at all times while on duty.
To assist in providing food and beverage service to the meeting rooms if requested.
To set up tea/coffee stations, ensuring teas/coffees are served at customer requested times.
To ensure a high standard of personal hygiene.
Maintain the cleaning programme in operation.
Secure and record lost and found property, following the correct procedure.
Note and report maintenance needed to your supervisor or manager.
Secure keys, being fully aware of the key security policy.
When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.
Ensure daily Sign In/Sign Out sheets, including breaks, are completed on a daily basis.
To carry out the hotel’s customer relation policy.
Ensure full knowledge of all hotel facilities, including opening and closing times, and promote these facilities at every opportunity.
Ensure that eating and drinking is confined to the staff canteen only.
To participate in all training programmes scheduled for you.
To participate in daily '15 minute' standards training.
Be fully familiar with all personnel policies and procedures as set out in the Company Staff Handbook and abide by these at all times.
To familiarise yourself with your departmental SOP (Standards of Procedure Manual) available from your Department Manager.
To maintain departmental standards at all times.
Responsible for ensuring that all start-up documents (i.e., Application Form, Contract of Employment, Employee Handbook, Job Description, and other relevant forms along with legal requirements such as Photo, Passport, GNIB, letter from college, etc. in the case of non-nationals) are given to the HR Department prior to commencement.
To attend and support hotel and departmental meetings as requested.
To participate in job chats and performance appraisals.
To be fully familiar with the complaints procedure and ensure complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.
To work towards achieving high hotel inspection results from AA, RAC, Excellence in Tourism, and any other such bodies.
It is agreed that flexibility of employees is fundamental to the hotel’s ongoing progress, requiring flexibility within each job category/functional area by the company with full interchangeability between all jobs as is reasonably practicable.
HEALTH & SAFETY
To fulfill your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests, and any other persons on the premises.
To keep the work area tidy and safe and report any hazard, loss, or damage to management.
To be aware of trained first-aid personnel on the premises and the location of the first aid box.
To observe all safety rules and procedures, including those laid down in the Safety Statement.
To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
To participate in all Health and Safety training scheduled for you.
To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you witness an accident or incident involving a third party.
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