Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase. This support is offered in several ways predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up, and trade-in services. Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important. Successful applicants will be required to work at the stated location as this role is store-based only. YOUR JOB your tasks will include Managing the intake of devices from customers, which includes documenting customer interactions, recording device details, and completing basic triage. Managing open cases, from creation to completion, and providing timely updates to customers each step of the way. Meeting KPI expectations in relation to case management which includes measures such as customer satisfaction rate and turnaround time. Communicating professionally with service provider, distributor, and brand partners to ensure that customer expectations are met and exceeded. Monitoring case timelines and, where needed, escalating to the appropriate points of contact to ensure that turnaround time expectations are met. Processing trade-in services which include assessing and grading customer devices in accordance with inspection guides. Providing data solutions (data-wiping, data back-up, restore, and transfer services) to customers in a compliant and documented manner. Managing the dispatching and receiving of devices throughout the extended Harvey Norman store and service provider network. Completing basic troubleshooting of devices for the purposes of providing the most appropriate solution to customers. Following all resources such as work instructions and visual mechanical inspection (VMI) guides to avoid unnecessary delays. Where appropriate, positioning and selling set-up, repair, and trade-in solutions to customers to drive sales of Lovetech services. Completing software, hardware (basic), and data services on customer devices in a compliant and ESD-safe manner. Facilitating claims for warranty and Product Care coverage with the Harvey Norman service provider network and providing timely updates to customers each step of the way. Perform other tasks as outlined by your manager. YOUR PROFILE your knowledge, skills, and experience include: Technology Knowledge has strong knowledge of consumer technology products and systems. Problem Solving keen interest in finding and offering solutions, knowing how to use available resources to address new challenges. Communication a strong communicator with exceptional proficiency in written, verbal, and attentive listening skills. Previous experience engaging with customers, whether through phone, chat, or face-to-face interactions, is highly desirable. Strong Sales Experience - experience interacting with customers in a sales or customer service capacity, preferably within the technology industry. Attention To Detail - high attention to detail and organisational skills to effectively manage multiple tasks and priorities without continuous supervision. Learns On The Fly dynamic and capable of adapting to new situations and discovering innovative solutions. Process-Driven - thrives on structure, organization, and efficiency in their work and excels in environments where clear guidelines and workflows are in place. Resourceful has a proactive mindset and thrives in a dynamic environment, continuously seeking opportunities for growth and improvement. Why people join us: Were dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discount. Best in class sales and product training. Additional Information: This is a full-time, 11 month fixed term contract with potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends, and public holidays. The successful candidate will be required to attend a company induction day. Skills: Troubleshooting Device Triage Case Management Customer Communication
Welcome to a different kind of role and a different kind of company. Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB: The role of Driver & Appliance Installer in Harvey Norman involves delivering & installing products in our customers home, interacting with our customers, and providing amazing customer service experiences which help make Harvey Norman a great place to shop. This is a white glove in home delivery/installation operation. YOUR JOB your tasks will include: Delivery and Installation of appliances direct from our warehouse or store. Removal of old appliances. POD Management. Answer and follow up on all customer enquiries. Be an ambassador for the Harvey Norman brand and Install /Delivery service. Adherence to the companies Policies and Procedures at all times. Perform other related duties as required. YOUR PROFILE your knowledge, skills and experience include: Experience and Qualifications Hold a Clean Drivers License Category B. Experience with installing Washing Machines, Fridge Freezers, TVs, etc. Experience with hardware tools and electrical equipment. Basic understanding of electrical, plumbing systems. Good communication ability. Well-organized and adept at problem-solving. Flexible and willing to go the extra mile to ensure customers expectations are exceeded. Excellent attention to detail. Excellent telephone skills. Customer Orientated Be respectful to customers as the highest priority of the business. Effective Communicator / Good listener Effective written & verbal communication skills. Hardworking, Conscientious, & Self Motivated Possessing a high degree of self confidence and maturity. Motivated by internal goals and have tenacity in chasing goals. Team & Collaborative Working Contributes positively to the achievement of team objectives. Continuous Development Be preparedto undertake in house and external training to enhance performance and the customer experience. Understand new technologies /designs and any new product innovation that require new and bespoke installation or connectivity methods. Honest & Ethical Demonstrating honesty, and being a role model for honest and ethical business practices. WHY PEOPLE JOIN US: Were Dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discount. Additional Information: This is a permanent contract subject to a 11-month fixed term contract with the potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including evenings and weekends. The successful candidate will be required to attend a company induction day. Skills: Appliances Installation Customer Care Excellent Communication Skills Experience Handling Electrical Equipment & Tools
Welcome to a different kind of role and a different kind of company. Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB: This is an exciting opportunity to grow your retail managerial career and experience unlimited earning potential in an innovative, team-orientated environment. If you want to learn how to run a business rather than just work in one then we believe that there really is no better place to work. Our Assistant Managers have a passion for our products, are full of energy and drive to get things done, motivate their teams and drive performance, build great people, keep our customers at the heart of everything they do, and have an entrepreneurial spirit. We offer a positive, optimistic, and fun place to work where colleagues become friends, great people and great teams are recognised, and milestones are celebrated. An experienced career focused, ambitious and determined person will have the potential to grow from this Assistant Store Manager position to further career prospects within Harvey Norman. A hardworking, conscientious, and self-motivated person will fit into this strong leadership role. YOUR JOB: Assistant Managers(2ICs) are responsible for assisting and deputising for the store manager to ensure the smooth running of the department and team. The Assistant Manager will therefore, need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. YOUR PROFILE: You are action oriented and results driven Engaged and full of energy and drive to get things done. You motivate others creating a culture and environment in which others want to do their best, you drive performance and encourage loyalty, pride, and engagement within the business. You manage with courage provides open, honest, constructive feedback in a timely manner and confidently addresses any problems directly. You are customer focused Understanding that great customer service is not a one-size fits all proposition and that excellence is about doing ordinary things extraordinarily well. You identify & develop talent understand the strengths of the people in your team and create development plans for each of your direct reports. You manage your time and priorities use your time effectively and efficiently to concentrate your efforts on the most important priorities which deliver results. YOUR QUALIFICATIONS & EXPERIENCE: Strong Leader of People: Demonstrating strong leadership skills which help provide direction, build loyalty & trust, and maintain motivation & focus within a team. Sales and Performance Coaching: Enhancing individual and team performance by raising awareness and responsibility, creating a culture of ongoing development with a focus on developing knowledge, skills, and attitudes to positively influence performance, potential, results, and the achievement of company objectives. Hardworking, Conscientious, and Self Motivated: Ability to focus efforts and energy on successfully achieving standards of excellence in delivery of goals and objectives. Problem Solver / Analytical: The ability to reduce a problem effectively to its root cause, and then use a logical approach to find a workable, practical, and affordable solution. Strong Sales Experience Ideally you will have a strong background in sales or customer facing roles, and a hunger to excel at sales, meet goals, and achieve targets through a proactive and dynamic sales or customer approach. Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred - but not essential. WHY PEOPLE JOIN US: Were dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discount. Generous commission system. Additional Information: This is a full-time, 11 month Fixed Term Contract with a potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends, and public holidays. The successful candidate will be required to attend a company induction day. Skills: Leadership Skills Performance Coaching Problem Solver Management team player
Welcome to a different kind of role and a different kind of company. Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB: The role of Appliance Installation Assistant in Harvey Norman involves assisting our drivers with deliveries and appliance installations of goods in our customers homes, interacting with our customers, and providing amazing customer service experiences which help make Harvey Norman a great place to shop. This is a white glove in home delivery/installation operation. YOUR JOB your tasks will include: Assist with loading and unloading delivery vans, safely. Assist with delivery of appliances direct from our warehouses or stores to our customers homes. Calling Harvey Norman Customers in advance of delivery to confirm estimated time of arrival Assisting with installation of appliances and or furniture assemblies Removal of old products and packaging Answering all phone calls/queries regarding deliveries from our Customer Delivery Office Care of Proof of Delivery paperwork Keeping the delivery van clean and tidy at all times Be an ambassador for the Harvey Norman brand and install & assembly/delivery service. Adherence to the companies Policies and Procedures at all times. Perform other related duties as required. YOUR PROFILE your knowledge, skills and experience include: Experience and Qualifications Excellent Communication Skills Well-organised and adept at problem-solving Flexible and willing to go the extra mile to ensure customers expectations are exceeded. Excellent telephone skills Customer Orientated Be respectful to customers as the highest priority of the business. Hardworking, Conscientious, & Self Motivated Possessing a high degree of self confidence and maturity. Motivated by internal goals and have tenacity in chasing goals. Team & Collaborative Working Contributes positively to the achievement of team objectives. Continuous Development Be preparedto undertake in house and external training to enhance performance and the customer experience. Honest & Ethical Demonstrating honesty and being a role model for honest and ethical business practices. Excellent Timekeeping WHY PEOPLE JOIN US: Were Dynamic and growing! Fun, high energy work environment Culture of developing and promoting from within the company Our entrepreneurial spirit Great staff discounts Additional Information: This is a Full Time - 11 month fixed term contract with a 6 month probationary period and potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays. The successful candidate will be required to attend a company induction day. Skills: Appliances Installation Customer Care Installation Excellent Communication Skills Good Organisational Skills
Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB Based in our Head Office in Swords, Co. Dublin we are currently seeking a Merchandise Planner to join our team on a Maternity cover contract. The Merchandise Planner will be responsible for forecasting demand, planning stock levels and ensuring we have optimal stock levels to align with our sales goals. Key tasks include analysing sales trends, coordinating with suppliers on stock and forecasts. The role also involves working along side the Product and Marketing Managers, requiring strong communication, organisational and analytical skills. YOUR JOB - Your task will include: Collaborate closely with Buyers and cross-functional teams to forecast stock requirements, ensuring clear communication of needs and risks. Present forecasting insights and stock strategies in meetings using Excel-based tools and visual reports. Lead discussions on replenishment setup and performance, ensuring ERP settings are aligned with business needs. Communicate with suppliers to confirm stock availability and resolve issues with back orders. Facilitate regular reviews of replenishment settings with GMs and Product & Marketing Managers, presenting findings and recommendations. Analyse sales and inventory data to identify opportunities and risks and communicate actionable insights to drive decisions. Ensure core lines are consistently available, presenting stock status and branch-level performance in planning meetings. Prepare and deliver reports on inventory and margin performance, becoming a key contributor in team presentations and planning sessions. Work with Master Data and Buying teams to ensure product data accuracy, clearly communicating updates and resolving discrepancies. YOUR PROFILE Your knowledge, skills and experience will include: Previous experience in Inventory Planning. Proficiency in Microsoft Excel and ERP systems Strong Analytical Skills and Demand Planning expertise. Excellent Communication skills to collaborate across teams. Ability to work in a fast-paced, deadline-driven environment. Proficiency in Microsoft Excel and ERP systems WHY PEOPLE JOIN US! We are dynamic and growing. Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discounts. Additional Information This is a fixed term contract covering a period of Maternity Leave. This role involves periodic travel to the United Kingdom for business purposes. Candidates must be able to travel internationally and should hold (or be eligible to obtain) any necessary travel documentation or visas required for entry into the UK. The successful candidate will be required to attend a company induction day in Dublin. Skills: Analytical Planning And Organising Communication Excel Stock Management Data Reporting Collaboration
Welcome to a different kind of sales role and a different kind of company. Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB: This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-orientated environment. Our sales professionals have a passion for our products, keep our customers at the heart of everything they do and have an entrepreneurial spirit. With best in class internal training programmes in areas such as sales, product knowledge and leadership, we support our employees throughout their journey of personnel development. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated. YOUR JOB: The role of Sales Person in Harvey Norman is to maximise sales and profit by meeting the needs of the customer. A successful salesperson has excellent product knowledge, provides outstanding customer service, creates a great shopping experience for the customer, and is above all else dedicated to the craft of selling. This role is crucial for making Harvey Norman a great place to shop. YOUR PROFILE: You are competitive and results driven - Maximising sales and profitability by understanding each customers needs and utilising our best-in-class sales training. You can communicate with influence - You are a strong communicator, and have excellent listening and interpersonal skills. You are Optimistic and Resilient You have a positive attitude and outlook on life, work, and self and you have an optimistic view of the future and your own performance. You Set the Example you are supportive of the whole team, you strive to get things right and you are solution focused. You are Customer Obsessed You keep the customer at the heart of everything you do, going the extra mile to exceed expectations and impress while building a rapport and deep customer loyalty. YOUR QUALIFICATIONS & EXPERIENCE: Experience & Qualifications - Leaving cert or equivalent is required. You have 1- 3 years experience dealing face to face with the public in a customer service role, hospitality, tourism, or retail role. Energetic, self-motivated & persistent You possess and radiate a high degree of energy, and can work towards goals without constant supervision Strong Sales Experience Ideally you will have a strong background in sales or customer facing roles, and a hunger to excel at sales, meet goals, achieve targets, through a proactive and dynamic sales or customer approach. Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred - but not essential. WHY PEOPLE JOIN US: Were dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discount. Generous commission system. Best in class sales and product training. Additional Information: This is a full time, 11 month fixed term contract with a potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends, and public holidays. The successful candidate will be required to attend a company induction day. Skills: Sales Target Driven Customer Service
