BENTLEY SYSTEMS, INC. is seeking an AI Documentation Engineer focused on designing AI-assisted documentation tools. This hands-on role involves integrating AI into documentation workflows and ensuring structured content is efficiently delivered for AI consumption. Ideal candidates should have practical experience with AI/ML technologies, familiarity with structured content like DITA XML, and strong collaboration skills. A comprehensive benefits package underlines Bentley's commitment to employee well-being. #J-18808-Ljbffr
Location: Dublin, Ireland (Hybrid or Home-Based) Position Summary The Director, Advocacy & Influence will lead Bentley’s strategy for customer advocacy, influencer engagement, and champion activation across our ecosystem. This role will identify, nurture, and activate authentic voices — from passionate users and customer champions to key external influencers — and turn those relationships into references, speaking opportunities, co‑marketing, market credibility, and business impact. This leader will own Bentley’s advocacy strategy, influencer relationships, and Bentley’s annual Year in Infrastructure (YII) Awards program, helping build a more intentional and scalable engine for customer voice, external influence, and third‑party validation. The right person for this role is highly relationship‑oriented, energized by working with users and influencers, and excited to build a modern advocacy function that increases trust, expands visibility, and supports growth. Responsibilities Customer Advocacy Program Identify, nurture, and activate customer champions across Bentley’s ecosystem, from practitioners to executive stakeholders Build pathways for turning engaged users and customers into visible advocates over time Help establish and scale Bentley’s formal customer advocacy and reference program Partner with internal teams to align advocates with the right business, sales, and marketing opportunities Build and manage a pipeline of advocacy opportunities, including references, case studies, testimonials, speaking engagements, quotes, media moments, analyst engagement, and peer influence YII Awards Program Own Bentley’s YII Awards program end to end as a year‑round advocacy platform Drive continuous improvement in the program experience, reach, and business impact Extend the life of YII Awards stories, winners, and proof points throughout the year across marketing, communications, and advocacy efforts Ensure YII Awards remains a strong source of customer visibility, market credibility, and high‑value content Help shape Bentley’s influencer and brand ambassador strategy across key audiences and markets Identify and cultivate relationships with external influencers, including industry voices, analysts, and respected market leaders Develop co‑marketing opportunities with strategic accounts and partners that elevate shared success stories Support Bentley’s presence across third‑party validation channels, including review platforms and other external trust signals Cross Functional Activation & Operations Partner closely with the Chief Storyteller and cross‑functional stakeholders to surface the right customers, stories, and proof points for broader narrative development Work across content, communications, programs, field, and sales teams to activate customer and influencer voices in ways that support trust, awareness, and go‑to‑market priorities Create and maintain a centralized repository of advocacy assets, references, and customer stories for use across teams Help define the processes, workflows, tools, and KPIs needed to make advocacy more scalable, measurable, and effective over time Qualifications 8+ years of experience in customer advocacy, customer marketing, community, influencer, reference, or related programs Proven experience leading and managing a small team Highly relationship‑oriented, high‑energy, and genuinely excited about working with users, champions, and external influencers Strong instincts for identifying high‑potential advocates and turning relationships into meaningful market‑facing opportunities Experience with customer storytelling, speaking programs, co‑marketing, references, influencer engagement, or other forms of external activation Comfortable building programs with structure, process, and measurable outcomes Strong cross‑functional instincts and ability to operate effectively in a matrixed organization Curious, proactive, and energized by building programs that create momentum and visibility Experience with B2C‑style community, ambassador, loyalty, or influencer programs — and an ability to translate those ideas into a B2B context — is a plus About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner‑operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. 2025 Copyright Bentley Systems, Incorporated #J-18808-Ljbffr
Job Overview Bentley’s software powers critical infrastructure around the world, and our documentation is a core part of how users experience our products. We’re building a new documentation platform and AI layer that makes our content easier to create, maintain, and consume — both by humans and by AI agents. We’re looking for an AI Documentation Engineer to design and build the systems that sit at the intersection of LLMs, structured content, and our docs toolchain . You’ll work closely with documentation leaders, platform engineers, and product teams to: Use AI to assist writers and automate repetitive documentation tasks , and Ensure our DITA‑based documentation is structured, enriched, and delivered in a way that AI systems can reliably consume . This is a hands‑on engineering role with a clear, high‑impact charter. Responsibilities Build AI‑assisted tooling for documentation Develop services and utilities that help with classification, tagging, summarization, link and structure validation, and content quality checks. Integrate these tools into our existing authoring and publishing workflows. Design and implement transformations, pipelines, and metadata models so our DITA XML content is easy for AI to chunk, index, and reason over. Work with architects and documentation leaders to define what “AI‑ready documentation” means in practice (structure, semantics, metadata, context). Integrate with our docs stack and AI experiences Work within our content pipeline (Oxygen/DITA, OpenDITA, Git, Azure DevOps pipelines) to add AI‑powered capabilities without disrupting writers. Build and extend APIs that power AI‑driven documentation experiences, such as search and Q&A assistants. Collaborate across teams Partner with documentation leadership, platform/DevOps engineers, and product teams to identify high‑value automation and AI use cases. Contribute technical insight to our Documentation Community of Practice on how to best prepare content for AI systems. Qualifications Hands‑on experience with AI/ML or LLMs , such as building RAG pipelines, integrating with LLM APIs, or developing AI‑assisted workflows. Familiarity with structured content (DITA XML or similar), and comfort working with schema‑driven or strongly structured data. Experience building or integrating with content or data pipelines (e.g., Git‑based workflows, CI/CD, message queues, or microservices). Strong problem‑solving skills, curiosity, and an interest in how people discover and use technical content. Ability to collaborate effectively with technical writers, platform engineers, and product stakeholders. An attractive salary and benefits package. A commitment to inclusion, belonging, and colleague well‑being through global initiatives and resource groups. About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. 2025 Copyright Bentley Systems, Incorporated #J-18808-Ljbffr
BENTLEY SYSTEMS, INC. in Dublin is seeking a Director, Advocacy & Influence to lead customer advocacy and influencer engagement. This role involves nurturing relationships with champions and influencers to enhance market visibility and credibility. The successful candidate will own Bentley’s advocacy strategy and manage the YII Awards program while working cross-functionally to align advocacy efforts with business opportunities. A strong background in customer advocacy and team management is essential for this position. #J-18808-Ljbffr
BENTLEY SYSTEMS, INC. is seeking a Documentation Operations Manager in Ireland to lead the operationalization of documentation standards across product teams. This role focuses on enhancing workflows, managing documentation tooling, and supporting technical writers while ensuring consistent quality. Candidates should have over 7 years of relevant experience in documentation operations, strong collaboration skills, and the ability to influence without direct authority. The position comes with an attractive salary and benefits package, emphasizing inclusion and colleague well-being. #J-18808-Ljbffr
BENTLEY SYSTEMS, INC. is seeking a highly organized manager for their Dublin office to support customer and community engagement programs. This role involves planning and executing Customer Advisory Boards, managing logistics and communications, and working closely with senior stakeholders. Candidates should have 4-7 years of experience in customer marketing or related fields, strong project management skills, and a proactive attitude. The position offers a hybrid work model, combining office and remote work arrangements. #J-18808-Ljbffr
Location: Dublin, Ireland (Hybrid or Home-Based) Position Summary Bentley is seeking a highly organized, polished manager to support the execution of our highest-touch customer & community engagement programs. This role will support the planning and execution of Bentley’s Customer Advisory Boards (CABs), curated executive experiences and key industry association programs. Reporting to the Sr. Director, Customer & Community Marketing, this person will help bring these programs to life through strong project management, thoughtful coordination, and exceptional attention to detail. This role is ideal for someone who is highly organized, polished and proactive—someone who can help create seamless, professional experiences for senior audiences while also building strong relationships across internal teams and external communities. The right person will bring executive presence, operational rigor, and a willingness to grow from strong execution into broader program leadership over time. Responsibilities Support the planning and execution of Bentley’s Customer Advisory Boards, executive roundtables, and other high‑touch executive engagement programs Help manage Bentley’s industry association programs, including coordination of key activities, timelines, communications, and cross‑functional follow‑through Manage timelines, workbacks, logistics, invitations, communications, briefing materials, and follow‑up actions for assigned programs Coordinate closely with internal stakeholders to ensure meetings, engagements, and association‑related activities are well organized and well prepared Partner with the Sr. Director to support agenda development, attendee management, program planning, and ongoing program improvement Help prepare internal and external materials, including invitations, briefing documents, run‑of‑show materials, and post‑program recaps Support onsite and virtual execution of executive meetings, roundtables, dinners, association engagements, and related experiences Track action items, next steps, and program outputs to help ensure strong follow‑through Build and maintain templates, playbooks, trackers, and processes that improve consistency and efficiency over time Anticipate issues, stay calm under pressure, and help ensure a polished experience for executive participants, association partners, and internal stakeholders alike Qualifications 4–7 years’ experience in customer marketing, executive programs, events, strategic programs, or related roles Strong project management and organizational skills, with excellent attention to detail Comfortable supporting executive‑facing programs and interacting professionally with senior stakeholders Experience coordinating complex meetings, events, or cross‑functional programs with multiple moving parts Strong written and verbal communication skills Ability to manage timelines, logistics, and follow‑up with a high level of ownership and reliability Comfortable working in a fast‑moving, matrixed environment Willingness to travel as needed for in‑person programs and events About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner‑operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. #J-18808-Ljbffr
User Engagement Advocate, Dutch or German Speaker We’re looking for a User Engagement Advocate SMB who can help us nurture and grow our SMB & e-commerce customer base. You will have the opportunity to build and maintain relationships with our users, and ultimately ensure they continue to realize the value of our products through contract growth and renewal. Come join our awesome team and be part of a passionate group that’s creating something special within our user base. Responsibilities Customer Growth: Lead account growth, focusing on expanding our ever-growing SMB user base, taking ownership of their post‑purchase journey from adoption to expansion and seeking new opportunities. Relationship Building: Get to know our users as thoroughly as possible, becoming the first point of contact from onboarding onwards and nurturing strong, long‑lasting relationships. Relationship Management: Stay ahead in all user interactions, organize onboarding sessions, craft impactful recap emails, and find ways to build new relationships. Collaboration: Work closely with Product, Sales, Success and Marketing teams to ensure a seamless user experience and provide feedback to improve solutions. Learning and Educating: Use knowledge to make users successful and embrace continuous learning and growth. Qualifications Fluency in Dutch or German and English. 2 to 5 years of experience in customer success, account management or sales. Ability to prioritize tasks in a fast‑paced environment without compromising quality. Excellent active listening and written communication skills; ability to present information to users and prospects via phone and email. Knowledge of Power BI and/or Salesforce is a plus. Passionate about providing users with a positive experience and able to propose data‑driven solutions. Self‑motivated, results‑oriented, able to work independently and as part of a team. Benefits An attractive salary and benefits package. Bentley is proud to be an equal‑opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. #J-18808-Ljbffr
Documentation Operations Manager Bentley’s software powers critical infrastructure worldwide, and our documentation ecosystem supports hundreds of thousands of users each month. We are investing in a coordinated, modernized documentation experience, and we’re seeking a Documentation Operations Manager to operationalize standards, workflows, and tooling across dozens of product teams and their embedded technical writers. In this individual contributor role, you will be responsible for the systematic production, maintenance, and optimization of documentation across the company — ensuring consistent quality, smooth workflows, and reliable publishing. You will partner closely with writers, product teams, Release Services, and our growing Documentation Community of Practice (CoP). This role focuses on enabling distributed writers and improving productivity, not taking ownership of content creation itself. Responsibilities Operationalize documentation standards across all product groups, helping ensure consistency in structure, style, formatting, and publishing workflows. Support and enable distributed technical writers , guiding them through tooling, processes, and best practices without taking over their content work. Manage documentation tooling and workflows , including structured content authoring, review processes, translation pipelines, and publication frameworks. Partner with the Documentation CoP , helping standardize production methods, share best practices, and onboard new contributors across the company. Drive documentation process scalability , ensuring teams can maintain, refresh, and extend content efficiently and consistently. Collaborate with Engineering and Product teams to align documentation operations with product roadmaps and release cycles. Contribute to documentation governance models that promote cross‑product alignment and measurable quality improvements. Qualifications 7+ years of experience in documentation operations, content systems, structured authoring, technical writing or technical content production across multiple product lines or teams. Strong familiarity with documentation tooling ecosystems, structured content workflows, and content lifecycle management. Proven ability to influence without direct authority , enabling writers and stakeholders across complex organizations. Experience improving processes, establishing best practices, and driving convergence in environments with distributed teams or multiple toolchains. Excellent communication, collaboration, and change‑leadership skills. An attractive salary and benefits package. A commitment to inclusion, belonging, and colleague well‑being through global initiatives and resource groups. Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. #J-18808-Ljbffr
A global technology company based in Dublin is seeking a Documentation Operations Manager to enhance documentation standards and support technical writers across product teams. The role includes managing documentation tools and workflows and driving process scalability. The ideal candidate should have over 7 years of experience in documentation operations, excellent communication skills, and the ability to influence stakeholders. This position offers an attractive salary and benefits package, making it a great opportunity for experienced professionals. #J-18808-Ljbffr
