Who We Are Calusade Hotels The Fairways Hotel Dundalk, part of the Calusade Hotels group are looking for a Food & Beverage Assistant! Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan.
Do you have the following skills, experience and drive to succeed in this role Find out below.
Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests.
Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.
At Calusade Hotels we believe exceptional hospitality begins with exceptional people.
We are committed to creating a workplace where our teams feel supported, valued and proud to belong.
Job Description 1.
POSITION SUMMARY To provide a friendly and efficient service within the Food & Beverage department, dispensing orders accurately, with courtesytothe standardrequired.
2.
KEY RESPONSIBILITIES Responsibility Area Report for duty at the correct time as per rota, in the specified uniform, ensuring a high standard of appearance at all times To learn, understand and know all the menus on offer so that all guests questions can be answered without delay.
Ensure that our guests specialneedsi.e.dietaryrequirements;allergies,etcare made known to the chef and the restaurant manager.
To become familiar with the type ofwinesserved.Therefore, ensuring that wine is offered when taking a food order and the suggestive / up-selling technique is used at all times.
Make best efforts to learn the names and personallyrecogniseregular guests.
Stock service areas with supplies such as coffee, food, tableware, and napkins.
Taking food orders from guests and passing orders through to the kitchenimmediately.
Toattend tothe needs of allguestsmaintaininga high standard of service at all times.
Ensuretimelydelivery of all food & beverage items to guests in the restaurant.
Ensure that the restaurant manager is informed of any difficulties or delays with service as soon as they occur during service periods.
Ensure that tables are cleared of all used plates, cutlery andglassesand these items are brought to the dish wash area.
Tomaintaina clean and safe working environment.
Handle all company properties with care.
Ensure that any customer complaints are brought to the attention of the Restaurant manager as soon as they occur.
Ensuring that all payments are handled with care soasno shortages occur.
Maintain a good working relationship with all restaurant and kitchen staff.
Ensure all areas are prepared for the next service period before leaving duty.
Professionalism Prioritisework to meet goals andobjectiveswithin acceptabletime frames.
To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
To ensure that the company and departmental core values and missions areadhered to at all times.
Acquirea full knowledge of all Hotel policies and proceduresin accordance withAccommodation Service area standards.
Occasional Duties To attend Off the Job training sessions as scheduled To attend meetings and document key information and decisions.
To carry out any other reasonable request made by the Hotel Management team During peak times it may be necessary to work in another department.
Undertake other activities of a similar nature that fall within your capabilities as directed bymanagement Guest Care & Focus To comply with the company Guest Service policy by ensuring that our guests are a priority always; to endeavour to anticipate guest needs & respond appropriately, care for and resolve any queries, requests and complaints.
To ensure we support and respect each other ascolleagueswhether in a support role or frontline with our guests.
To ensure the team environment is a happy & motivated one toassistdelivery of friendly, excellent service to our guests Toassistin achieving goals in relation to mystery guest audits and guest comment platforms To ensure all guest queries are handled promptly and efficiently To promote a helpful and professional image to the guest, and give full co-operation to any guest requiringassistance, with a prompt,caringand helpful attitude.
Toanticipateguest needsin order toenhance quality service and in turn enhance guest experience.
To ensure that all guests are satisfied with the service providedin particular VIPguests and those with special needs Safety, Health & Welfare at work Manage and conduct work activities in such a way as to ensure safety,healthand welfare at work of all colleagues and guests To ensure all accident and incidents are reported to the relevant people and toassistin providing all relevant backup To maintain your own working area so that it is clean, tidy and in a safe condition for yourself and others.
To report defective materials and equipment to theappropriate individual Toassiststaff and guests with an emergency evacuation of the hotelin accordance withHotel Evacuation procedures.
Tocomply withcompany policiesregarding: o Fire Safety, Health and Safety, Hygiene, Security&Honesty 3.
CANDIDATE PROFILE Good levelof spoken and written English Excellent guest care skills and awareness Flexibility Great interpersonal skills Problem-solver Organisationalability Desired Qualifications & Skills Relevant Hospitality Industry qualification Previousexperience in a similar role Strong communicationskills Care and use of Chemicals First aid certification Food Safety qualification 4.
CORE COMPETENCIES Guest Service Excellence Bar & Beverage Knowledge Service Standards & Professional Conduct Team Collaboration Systems Accuracy & Compliance Alignment with Company Values 5.
CALUSADE VALUES? TheFood & Beverage Assistantmust?demonstrate?and embed the?Calusade?values:? Care? Strive for Excellence? Be Consistent? Grow with Ambition? One Team, One Purpose? Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people.
Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong.
We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. xsokbrc
Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us.
When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.
What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.
Skills: Food & Beverage Assistant Waiter
