AboutMedserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 - 100 communications) from patients, secretaries and other medical professionals.
Duties & Responsibilities
Managingcallsfrompatients,secretaries,andothermedicalprofessionals
Resolving customer queries
Processing payments
Issuingcorrespondencetopatients
Scanning & filing sensitive documents
Assistingwithaspectsofclinicmanagement
Managinginternalandexternalemailqueries
Workingaspartofateam
Dealingwithad-hocdutiesastheyarise
Requirements and Skills
Strongcommunicationandcustomerserviceskills
Exceptionalattentiontodetailandtimemanagement
Previousexperienceinmedicalreception,administration,orcustomerservice(e.g.,hospitality/travelindustry)
ProficiencyinMicrosoftOfficeandOutlook,withexperiencehandlingphoneenquiries
Familiaritywithclinicalsystems(desirablebutnotessential)
Abilitytoworkindependentlyandcollaborativelyaspartofateam
Calmunderpressureinafast-pacedmedicalsetting
Flexibleandadaptable,withawillingnesstosupporttheteamasneeded
Abilitytohandlesensitivesituationswithempathyandquicklybuildrapport
Excellenttelephonemanner
Package
Salary circa €29,400
Teamperformancebonus
Maternity&PaternityLeave-TsandCsapply
Pensioncontribution
HealthInsurance
EAP
LifeAssurance
Gymmembership
Workcationoptions
Additionalannualleavebasedonlengthofservice
Supportforprofessionaldevelopment
Sports&Socialevents
Healthyfoodwithcomfortableon-siterecreationalfacilities
Access to tax incentive schemes i.e. commuter & bike 2 work
Additional Info
This is a full-time, office-based role, Monday - Friday with the potential for hybrid working post probation.
All offers of employment are subject to a valid work permit
Role commences immediately
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