12 month Fixed term Contract Job Title: Customer Support Agent Reports to: Customer Service Manager Department: Customer Service Location: Athlone JOB PURPOSE The Customer Support Agent will provide an essential front-line service to customers, relatives, carers, and healthcare professionals on behalf of the organisation. The role acts as the first point of contact for a wide range of enquiries, including but not limited to public enquiries, customer and carer requests, notifications of death, prescription-related queries, equipment servicing requests, and fault or breakdown reporting. The postholder is responsible for delivering a professional, empathetic, and efficient service in line with agreed service standards and organisational procedures. PRIMARY DUTIES AND AREAS OF RESPONSIBILITY Responding to all customer and carer enquiries in a timely, empathetic, and effective manner, in line with agreed company service levels. Processing and responding to customer prescription requests, including prescription confirmations, within required timeframes. Managing prescription processing activities and liaising closely with prescribers to ensure their requirements are met efficiently and accurately. Processing Patient Information Sheets in an accurate and timely manner. Managing the prescribers’ telephone line and responding to associated queries promptly and professionally. Working collaboratively with Customer Support Specialists when required to ensure continuity of service delivery. Taking replenishment orders from customers and attempting to resolve equipment-related issues via telephone where possible. Ensuring all customer enquiries are completed in accordance with departmental procedures and quality standards. Liaising effectively with internal departments via email and telephone, ensuring accurate and timely communication at all times. Working towards and achieving organisational and departmental performance targets. Providing support to other areas of the Customer Service Department as required. Undertaking any additional ad hoc duties as reasonably requested by line management. DEVELOPMENT Customer Support Agents are expected to develop multi-skilled capability across all areas of the Customer Service Department. The postholder will receive appropriate training, coaching, and ongoing support to ensure full competence in all assigned tasks and responsibilities. COMMUNICATION AND WORKING RELATIONSHIPS The role requires effective communication and collaboration with the following stakeholders: Customers, their relatives, and carers Clinicians and other healthcare professionals Internal management team Finance department Warehouse department #J-18808-Ljbffr

Baker Finn Recruitment is seeking a Customer Support Agent for a 12-month fixed-term contract in Athlone, Ireland. This role is crucial in providing frontline service to customers and healthcare professionals. Responsibilities include responding to enquiries, managing prescription requests, and ensuring service delivery aligns with departmental standards. The successful candidate will receive training and support to develop multi-skilled capabilities within the Customer Service Department. #J-18808-Ljbffr

Collins McNicholas Recruitment & HR Services Group is seeking an EHS Specialist for a 12-month fixed-term maternity cover in Athlone, Ireland. The role involves ensuring compliance with EHS standards, supporting sustainability initiatives, and promoting a safety-first culture. Candidates should have an EHS degree or equivalent, strong understanding of ISO 14001 and 45001 standards, and experience in a manufacturing or pharmaceutical environment. This position offers a competitive benefits package. #J-18808-Ljbffr

Job Summary Salary: €31,161 | Location: Athlone | Type: 35 hours, full-time, permanent Working with volunteers, the Donation Collection Driver will be responsible for the collection of donated materials, safely packing them in the ReStore truck, returning to ReStore, unpacking, assembling and displaying items on the shopfloor, and deputising for the ReStore Manager to ensure excellent customer service. Habitat for Humanity Ireland is recruiting two Donation Collection Driver/Volunteer Supervisors to join our team. Responsibilities Screen donations to ensure suitability for sale in ReStore Load and unload all donated materials As needed, assemble donated furniture and display in store Communicating with ReStore Manager regarding incoming donations Supervising and supporting volunteers of all ages, abilities and backgrounds; helping to ensure their experience is meaningful Maintain an effective working relationship with Habitat staff, volunteers and ReStore customers/donors Process cash, credit card and cheque transactions, following established procedures for each type of sale. Answer customer queries and provide relevant information. Maintain a clean, safe and presentable store at all times, including display of sale items and storage of donated stock. Health and Safety Complete relevant Health and Safety checklists Comply with all current legislation regarding acceptance of donations and sale of goods Other Requirements To undertake training as agreed To undertake any other duties, appropriate to the post, which may from time to time be required Personnel Specification Excellent interpersonal and communications skills, internally and externally, with groups and individuals, and the ability to verbally convey Habitat for Humanity’s work with confidence and credibility Minimum 2 years relevant work experience Sound geographical knowledge of Athlone and surrounding areas Ability to safely move stock items, potentially up to 25kg Full drivers Licence with 6 points maximum Knowledge of Manual Handling, Health and Safety Committed to the vision, mission and values of Habitat for Humanity; humility, courage and accountability and demonstrate a working style that reflects these #J-18808-Ljbffr

Overview We are excited to announce an opening for EHS Specialist with our client, a Global - Medical Device organisation in Athlone. This is a fantastic opportunity to join a fast-paced, cutting-edge company that offers a rewarding career with an attractive benefits package. This is a 12 month fixed term maternity leave contract. Key Responsibilities Implementing EHS compliance to legislative, company standards, ISO 14001 and ISO 45001 requirements. Determining processes relating to Management of Change to ensure EHS requirements have been considered for all new projects / installations, ensuring the process is communicated effectively across site regular and undertake regular reviews to assess new change and completed change requests. Supporting the sites sustainability and environmental management program which will enable the site to meet its water, energy and waste goals. Creating an EHS excellence culture by promoting and living the spirit of a ‘Safety First’ mindset, supporting business units and EHS Champions to interpret, understand EHS requirements through Tier Board process and monitoring compliance to EHS programs. Participate and deliver any EHS related training requirements. Undertake and deploy EHS Engagement activities i.e World Safety & Health day, environmental and Occupational Health wellbeing activities. Requirements EHS Degree / NEBOSH General Certificate preferred or similar Safety qualification. Prior experience working within a busy manufacturing and/or pharmaceutical environment. Strong understanding of ISO 14001 and ISO 45001 requirements is essential Engineering skills / qualifications is an advantage Strong organisational skills, procedure document management (Enovia) Working Knowledge of EHS Management systems Good knowledge of risk management / EHS Mgt Systems Software #J-18808-Ljbffr

Habitat for Humanity Ireland is looking for a full-time Donation Collection Driver/Volunteer Supervisor in Athlone. This role involves the collection and processing of donated materials while supervising volunteers to ensure a meaningful experience. Responsibilities include loading and unloading stock, providing excellent customer service, and maintaining a safe environment. A minimum of 2 years' experience and a full driver's license are required. Join us in making a difference in the community! #J-18808-Ljbffr

IVC Evidensia UK is seeking a Veterinary Practitioner in Athlone. This full-time permanent role offers a salary between €40,000–€45,000 DOE. As a junior vet, you will gain experience with diverse caseloads in a supportive environment. Expect a structured development program, a clinic vehicle, and numerous employee wellbeing benefits. If you are a recent graduate or an early-career vet seeking a collaborative team, apply now! #J-18808-Ljbffr

Cpl Healthcare is seeking an Agency RGN for Heartlands Care Centre and St Vincent’s Care Centre in Athlone, Ireland. The role requires candidates to be registered with NMBI and living in Ireland. Successful applicants will benefit from flexibility in their work schedules, along with weekly payroll and tax advice, and potential career opportunities both nationwide and abroad. Interested candidates should email their CV to Ellie at ellie.harwood@cplhealthcare.com. #J-18808-Ljbffr

A full- time Occupational Health Advisor – Athlone, Co. Westmeath Optima Health is a UK and Ireland market leader in occupational health and wellbeing services. Optima Health partners with its clients to optimise employee health and wellbeing. A fantastic opportunity has arisen to join our Optima Health Team in Ireland! We are seeking an Occupational Health Advisor to deliver a comprehensive range of Occupational Health and Wellbeing services. This position is a full-time permanent hybrid OHA role, based in a medical device manufacturing facility in Athlone. This role is 4 days onsite and 1 day working remotely. Benefits: Competitive salary Paid Maternity Leave Income protection and life assurance cover Pension scheme Contribution to health insurance cover Bike to Work Scheme Continuing professional development Career progression The main elements of this role include: Case management Workplace assessment Health surveillance Identifying and preventing work-related health problems Workforce and workplace monitoring and health needs assessments Health promotion Education and training Risk assessment and risk management Return to work management Education/Experience: The ideal candidates will: Hold a general Nurse qualification Hold full An Bord Altranais registration Hold a recognised qualification in Occupational Health or be studying same Competency in Audiometry, Spirometry, Vision screening, phlebotomy, VDU ergonomics & administration of vaccines. Have experience in Case Management #J-18808-Ljbffr

PE Global Healthcare is delighted to assist their client to recruit for an occupational health nurse in based in Athlone Duties of the role/Responsibilities Benefits: Competitive salary Paid Maternity Leave 25 days of annual leave Income protection and life assurance cover Pension scheme Contribution to health insurance cover Bike to Work Scheme Continuing professional development Career progression The main elements of this role include: Case management, Workplace assessment, Health surveillance Identifying and preventing work-related health problems Workforce and workplace monitoring and health needs assessments Health promotion Education and training Risk assessment and risk management Return to work management Education/Experience: The ideal candidates will: Hold a general Nurse qualification Hold full An Bord Altranais registration Hold a recognised qualification in Occupational Health or be studying same Competency in Audiometry, Spirometry, Vision screening, phlebotomy, VDU ergonomics & administration of vaccines. Have experience in Case Management Interested candidates should submit an updated CV. Please click the link below to apply, call Claire O’ Sullivan on 083 208 5507 or alternatively send an up to date CV to claire.osullivan@peglobal.net ***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland*** #J-18808-Ljbffr