12 month Fixed term Contract Job Title: Customer Support Agent Reports to: Customer Service Manager Department: Customer Service Location: Athlone JOB PURPOSE The Customer Support Agent will provide an essential front-line service to customers, relatives, carers, and healthcare professionals on behalf of the organisation. The role acts as the first point of contact for a wide range of enquiries, including but not limited to public enquiries, customer and carer requests, notifications of death, prescription-related queries, equipment servicing requests, and fault or breakdown reporting. The postholder is responsible for delivering a professional, empathetic, and efficient service in line with agreed service standards and organisational procedures. PRIMARY DUTIES AND AREAS OF RESPONSIBILITY Responding to all customer and carer enquiries in a timely, empathetic, and effective manner, in line with agreed company service levels. Processing and responding to customer prescription requests, including prescription confirmations, within required timeframes. Managing prescription processing activities and liaising closely with prescribers to ensure their requirements are met efficiently and accurately. Processing Patient Information Sheets in an accurate and timely manner. Managing the prescribers’ telephone line and responding to associated queries promptly and professionally. Working collaboratively with Customer Support Specialists when required to ensure continuity of service delivery. Taking replenishment orders from customers and attempting to resolve equipment-related issues via telephone where possible. Ensuring all customer enquiries are completed in accordance with departmental procedures and quality standards. Liaising effectively with internal departments via email and telephone, ensuring accurate and timely communication at all times. Working towards and achieving organisational and departmental performance targets. Providing support to other areas of the Customer Service Department as required. Undertaking any additional ad hoc duties as reasonably requested by line management. DEVELOPMENT Customer Support Agents are expected to develop multi-skilled capability across all areas of the Customer Service Department. The postholder will receive appropriate training, coaching, and ongoing support to ensure full competence in all assigned tasks and responsibilities. COMMUNICATION AND WORKING RELATIONSHIPS The role requires effective communication and collaboration with the following stakeholders: Customers, their relatives, and carers Clinicians and other healthcare professionals Internal management team Finance department Warehouse department #J-18808-Ljbffr

Baker Finn Recruitment is seeking a Customer Support Agent for a 12-month fixed-term contract in Athlone, Ireland. This role is crucial in providing frontline service to customers and healthcare professionals. Responsibilities include responding to enquiries, managing prescription requests, and ensuring service delivery aligns with departmental standards. The successful candidate will receive training and support to develop multi-skilled capabilities within the Customer Service Department. #J-18808-Ljbffr

Overview We are excited to announce an opening for EHS Specialist with our client, a Global - Medical Device organisation in Athlone. This is a fantastic opportunity to join a fast-paced, cutting-edge company that offers a rewarding career with an attractive benefits package. This is a 12 month fixed term maternity leave contract. Key Responsibilities Implementing EHS compliance to legislative, company standards, ISO 14001 and ISO 45001 requirements. Determining processes relating to Management of Change to ensure EHS requirements have been considered for all new projects / installations, ensuring the process is communicated effectively across site regular and undertake regular reviews to assess new change and completed change requests. Supporting the sites sustainability and environmental management program which will enable the site to meet its water, energy and waste goals. Creating an EHS excellence culture by promoting and living the spirit of a ‘Safety First’ mindset, supporting business units and EHS Champions to interpret, understand EHS requirements through Tier Board process and monitoring compliance to EHS programs. Participate and deliver any EHS related training requirements. Undertake and deploy EHS Engagement activities i.e World Safety & Health day, environmental and Occupational Health wellbeing activities. Requirements EHS Degree / NEBOSH General Certificate preferred or similar Safety qualification. Prior experience working within a busy manufacturing and/or pharmaceutical environment. Strong understanding of ISO 14001 and ISO 45001 requirements is essential Engineering skills / qualifications is an advantage Strong organisational skills, procedure document management (Enovia) Working Knowledge of EHS Management systems Good knowledge of risk management / EHS Mgt Systems Software #J-18808-Ljbffr

Job Summary Salary: €31,161 | Location: Athlone | Type: 35 hours, full-time, permanent Working with volunteers, the Donation Collection Driver will be responsible for the collection of donated materials, safely packing them in the ReStore truck, returning to ReStore, unpacking, assembling and displaying items on the shopfloor, and deputising for the ReStore Manager to ensure excellent customer service. Habitat for Humanity Ireland is recruiting two Donation Collection Driver/Volunteer Supervisors to join our team. Responsibilities Screen donations to ensure suitability for sale in ReStore Load and unload all donated materials As needed, assemble donated furniture and display in store Communicating with ReStore Manager regarding incoming donations Supervising and supporting volunteers of all ages, abilities and backgrounds; helping to ensure their experience is meaningful Maintain an effective working relationship with Habitat staff, volunteers and ReStore customers/donors Process cash, credit card and cheque transactions, following established procedures for each type of sale. Answer customer queries and provide relevant information. Maintain a clean, safe and presentable store at all times, including display of sale items and storage of donated stock. Health and Safety Complete relevant Health and Safety checklists Comply with all current legislation regarding acceptance of donations and sale of goods Other Requirements To undertake training as agreed To undertake any other duties, appropriate to the post, which may from time to time be required Personnel Specification Excellent interpersonal and communications skills, internally and externally, with groups and individuals, and the ability to verbally convey Habitat for Humanity’s work with confidence and credibility Minimum 2 years relevant work experience Sound geographical knowledge of Athlone and surrounding areas Ability to safely move stock items, potentially up to 25kg Full drivers Licence with 6 points maximum Knowledge of Manual Handling, Health and Safety Committed to the vision, mission and values of Habitat for Humanity; humility, courage and accountability and demonstrate a working style that reflects these #J-18808-Ljbffr

Collins McNicholas Recruitment & HR Services Group is seeking an EHS Specialist for a 12-month fixed-term maternity cover in Athlone, Ireland. The role involves ensuring compliance with EHS standards, supporting sustainability initiatives, and promoting a safety-first culture. Candidates should have an EHS degree or equivalent, strong understanding of ISO 14001 and 45001 standards, and experience in a manufacturing or pharmaceutical environment. This position offers a competitive benefits package. #J-18808-Ljbffr

Habitat for Humanity Ireland is looking for a full-time Donation Collection Driver/Volunteer Supervisor in Athlone. This role involves the collection and processing of donated materials while supervising volunteers to ensure a meaningful experience. Responsibilities include loading and unloading stock, providing excellent customer service, and maintaining a safe environment. A minimum of 2 years' experience and a full driver's license are required. Join us in making a difference in the community! #J-18808-Ljbffr

Are you dreaming of helping build a brand-new store in the funniest and most innovative retail chain? Then this could be the next step in your retail career. NORMAL is a young and dynamic Danish retail chain that opened its first store in April 2013. Since then, we’ve grown rapidly and now operate around 1,000 stores across eleven markets. Our expansion now continues in Ireland, and we’re looking for an Assistant Store Manager to join our adventure! Is that you? As Assistant Store Manager at NORMAL, you’ll have the opportunity to join a fantastic journey in a company with an open and friendly atmosphere. NORMAL is a company built on a common goal of achieving success and results – together. We are looking for someone with experience from a similar role in retail. We will help equip you for success, and you will also have fantastic development opportunities. The Job You will work closely with the Store Manager to lead the rest of the store team, driving growth and sales. You will play a key role in ensuring that our customers have a unique shopping experience every time they visit your store. We won’t burden you with long manuals or rigid central control. Instead, we expect you to take responsibility – together with the Store Manager – for sales, store standards, and leadership. We are busy, so you must be ready to take ownership and go the extra mile. You should be able to work strategically with our exciting range of products, ensuring that the store is always well‑stocked and neatly presented. You thrive in a fast‑paced environment and enjoy a dynamic workday filled with challenges and great energy. Your Qualifications Experience in retail. Passion for store operations and merchandising to ensure high store standards. Ability to create great customer experiences that encourage repeat visits. Independent, hardworking, and detail-oriented. A visible leader who leads by example—with a positive attitude—and can turn ideas into action. #J-18808-Ljbffr

Seetec Ireland is hiring a Local Area Employment Service Caseworker in Athlone. This role involves providing motivational support, career advice, and guidance to help clients overcome barriers. You'll manage a caseload, conduct training workshops, and assess client needs. Candidates with a background in sales, recruitment, or employability are preferred, but on-the-job training is provided. The position offers a competitive salary of €31,000 along with 25 days annual leave, a pension scheme, and health insurance. #J-18808-Ljbffr

Project Manager Location: Athlone, Co. Westmeath Sector: Pharmaceutical / Life Sciences Construction Overview We are seeking an experienced Project Manager to lead the delivery of a large-scale pharmaceutical construction project in Athlone. This is a key leadership role responsible for managing the full project lifecycle, ensuring delivery on time, within budget, and to the highest quality and safety standards expected in a highly regulated life sciences environment. Key Responsibilities Take full ownership of project delivery from pre-construction through to handover Manage site teams, including Site Managers, Engineers, and Supervisors Coordinate all project stakeholders including clients, consultants, and subcontractors Ensure the project is delivered on programme and within budget Oversee planning, scheduling, and resource allocation Maintain strict adherence to Health & Safety standards and company policies Ensure all works are delivered in line with specifications, drawings, and GMP requirements Monitor project performance and provide regular updates to senior management and client Manage risk, identify potential issues, and implement mitigation strategiesLead project meetings and drive progress across all phases Requirements Degree-qualified in Construction Management, Engineering, or a related discipline 8-12+ years' experience in construction, with proven experience as a Project Manager Strong track record delivering pharma, data centre, or other high-spec / regulated projects Excellent leadership and team management skills Strong commercial awareness and ability to manage budgets Proven ability to deliver complex projects to tight deadlines Excellent communication and stakeholder management skills Desirable Experience working in GMP or cleanroom environments Previous experience with a Tier 1 or leading main contractor Strong understanding of QA/QC and commissioning processes Package Competitive salary (DOE) Bonus, pension, and benefits package Long-term pipeline of projects in Ireland Opportunity to progress into Senior Project / Contracts Manager roles Why Apply? Lead a flagship pharmaceutical project Join a well-established contractor with a strong reputation in Ireland Work on technically complex, high-value builds Clear career progression and long-term opportunities #J-18808-Ljbffr

About this opportunity The Senior Data Scientist will develop and maintain ontologies, manage knowledge representation and implement best practices in semantic web technologies and metadata architecture. The role involves improving and organizing data relationships, taxonomy structures, and unifying enterprise data into machine‑interpretable knowledge assets for AI pipelines, analytics platforms, reasoning systems, and knowledge‑driven applications. Collaboration with domain experts and cross‑functional teams is essential to align ontology engineering with business goals. Responsibilities Apply data science concepts such as data quality, biases, lineage, and observability to ontology and metadata design to improve AI reliability and analytical accuracy. Design, develop, and maintain ontologies and semantic data models that support advanced analytics, machine learning, and AI‑driven use cases. Collaborate with data scientists, AI engineers, and analytics teams to ensure semantic models align with feature engineering, model training, RAG/KAG pipelines and data validation needs. Distinguish between policy‑based organisational boundaries and legally mandated legislative constraints and advise on the appropriate level of semantic enforcement. Enable knowledge‑driven AI systems by integrating ontologies with vector embeddings, graph analytics and statistical models where appropriate. Support data exploration and insight generation by structuring relationships, entities and attributes to enhance explainability and downstream analysis. Establish and evolve enterprise‑wide semantic governance to keep ontologies scalable, versioned, testable and aligned with analytics and AI lifecycle management. Define and enforce ontology authoring standards including naming conventions, annotation properties, term lifecycle management, deprecation policies and change‑control processes. Lead ontology alignment and mapping exercises, including cross‑domain reconciliation, equivalence mapping and integration with industry‑standard models such as TM Forum SID, ETSI, ITU‑T where applicable. Your Experience 5+ years of experience in ontology design and modelling, NLP, semantic search & retrieval, and knowledge management focused on AI‑augmented knowledge engineering. Strong grounding in data science concepts: data modelling, data quality assessment, feature engineering and analytical reasoning. Demonstrated competence with data modelling, classification systems and data relationships; experience modelling network entities, devices and topology is an advantage. Experience with Semantic Web technologies (RDF, OWL, SPARQL) and ability to design modular, extensible ontologies at scale with enterprise‑wide governance. Experience with graph technologies such as graph databases, reasoning engines, indexing, versioning, software development lifecycle and CI/CD for semantic assets. Advocate how generative AI and machine learning can complement ontology design and improve AI reliability, explainability and control. Strong understanding of metadata standards and taxonomy development, including roles, change‑control processes, term lifecycle, naming conventions and reference data management. Analytical thinking skills and ability to solve complex problems using structured approaches. Proven ability to work independently in a hybrid environment, proactively collaborating with stakeholders to define formal semantics and build consensus across functions. Bachelor’s or master’s degree in Data Science, Computer Science, Information Science, Statistics or a related field; equivalent professional experience will be considered. Experience in telecoms or large‑scale enterprise is a plus. What We Offer Work‑life balance with flexible hours, maternity/paternity and parental leave. 25 days annual leave plus 2 company days. Multifaceted sports and social club with activities such as golf, football, swimming, tennis, gaming, theatre and movie nights. Collaboration in a multicultural environment with colleagues worldwide. Clearly defined career paths supported by in‑house training and financial support for external study. Opportunity to travel worldwide and work directly with customers. Pension scheme, health insurance, company doctor, life cover and sick pay/income continuance plan. Tax‑saver commuter/bike to work scheme. Location Hybrid position (3 days per week on site) based at the Ireland Athlone Office. Primary country and city: Ireland (IE) – Athlone. #J-18808-Ljbffr