Senior HR Business Consultant Zurich Insurance Company Ltd is seeking a Senior HR Business Consultant for an 18 month fixed term contract/ secondment. Reporting to the HR Business Partner, this role will support the delivery of our overall people strategy and business goals. This role is accountable for leading a team of HR professionals while partnering with leaders to shape, influence, and execute people initiatives that enable business performance. The successful candidate will be responsible for partnering with designated areas of the business to provide guidance of key people matters such as talent management, employment law, employee engagement and change management topics. Working closely with stakeholders, this role will partner with the wider HR team to help execute on people related topics to support the achievement of business goals. This role may be available part-time or full is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role As a Senior HR Business Consultant your main responsibilities will include, but not necessarily be limited to, the following: Manage and coach a team of HR Business Consultants based across our Dublin & Wexford offices that provide HR support across a range of HR topics including talent management, talent acquisition, employment law, employee relations, employee engagement, benefits, HR Operations, change management and HR processes. Drive our overall people stratgey including workforce planning and capability-building initiatives ensuring functions consider current and future workforce demographics, skills, and capabilities. Provide expert guidance on employment matters including managing complex cases. Influence organisational change and transformation. Interpret HR data to provide insights for decision-making. Support our HR governance and risk management. Oversee HR Business Partnering processes and ensure a high-quality employee experience. Support our performance, reward, and succession planning cycles Work closely with people managers to provide guidance and direction to ensure consistent application of and adherence to people related policies and procedures. Partner with the Integrated Talent Management and Organisational Development areas to identify and support employee development and organisational development needs. Assist in development of HR policy and procedures Support/lead and influence change management initiatives to meet business requirements. Support our people sustainability ambitions including internal skill development and mobility to better future proof our people. Develop strategies for talent acquisition, development, and retention to bridge these gaps. Manage/support the HR workstreams of HR and business projects where required including acting as a support to HR Project Governance. Data preparation and analysis to provide recommendations for relevant meetings, e.g. on workforce composition. Resonsible for ensuring key metrics and reports are provided in a timely manner to support overall inisght and oversight. Partnering with the broader HR team, this role will be a key support to ensuring a strong overall culture exists, one that creates an environment in which all our employees feel included. Supports initiatives aimed at enhancing the overall employee experience and employee engagement. Further Accountabilities Model behaviors that demonstrate commitment to corporate values. Provide guidance and support for team members. Take action to manage own personal development and encourage others to do the same. Contacts / Relationships This role focuses on providing outstanding HR service and support to our internal clients, primarily line managers and employees. You will collaborate with colleagues across the business, helping them achieve their objectives and ensuring we deliver on Zurich's promise to our people. Skills / Experience As a Senior HR Business Consultant your skills and qualifications will include: A HR related qualification is beneficial HR related experience is required with generalist experience an advantage Evidence of further development in business partnering skill areas such as employment law etc. Strong communication, collaboration and relationship building skills necessary Ability to multi task and manage deadlines Additional Information Primary work location is Dublin. Occasional travel may be required to other Zurich locations. Hybrid working will be faciliated as part of our way of working. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Claims Handler Zurich Insurance Plc is looking for a Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc. Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role The successful candidate's responsibilities will include, but not necessarily be limited to the following: Managing a portfolio of material damage claims. Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided. Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims. Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense. Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates Provide a high standard of customer service and adherence to legal and regulatory requirements. Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes. Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence Responsible for relationship management of both first and Third Party Claimants Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations Your skills and experience Minimum Qualifications: A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. Preferred Qualification & Experience: Provide exceptional customer service with a focus on quality and care. Communicate effectively, both verbally and in writing. Prioritize tasks, meeting deadlines efficiently. Embrace a learning mindset and adapt to changing business needs. Understand and adhere to relevant legislative regulations and regulatory requirements. Collaborate effectively within a team, achieving individual and collective goals. Demonstrate advanced IT skills and resolve customer issues empathetically. Competencies Ability to work within a team environment - focused on the achievement of both individual and team goals Ability to build key relationships with customers internally and externally Excellent communication skills (both verbal and written) Strong negotiation skills A strong team player with a flexible, positive attitude towards work Strong leadership and delegation skills Enthusiasm, ambition and innovation Ability to operate independently Good research skills Pro-active with strong problem-solving, decision-making and judgment skills Excellent attention to detail, including a strong ability to multitask Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations Excellent planning and organisational skills that support a high service standard All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. Additional Information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Engineer Surveyor Zurich Insurance Company are looking for an Engineer Surveyor to join their team in Leinster. The Engineer Surveyor will undertake a range of engineering equipment assessments for a specific technical discipline and produce high quality reports conforming to company and ISO90001 standards. They will provide technical support to fee-earning teams to deliver a high quality and effective engineering service. need. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role As an Engineer Surveyor your skills and qualifications will include: Key Accountabilities: Contribute to the effectiveness of the Technical Services team by undertaking consultancy services or technical standards assignments. Efficiently manage allocated work to agreed business targets and ensure client's inspections booked by oldest due date. Provide a high quality technical service and ensure compliance with relevant technical information and standards as advised via training, technical documentation and client specific instructions. Keep abreast of developments in the technical manuals. Use engineering judgement to assess safety of equipment and undertake inspection of plant at Client premises. Categorize risk associated with plant defects and report as appropriate. Additional Job Functions: Undertake coaching of other staff where required. Involvement in projects to develop new products. Undertake fee based activity. Business Accountabilities: Efficiently manage allocated work to agreed business targets and ensure client's inspections booked by oldest due date. Submits a work plan ensuring business performance targets are achieved. Complete and submit inspection reports on time to current Quality Assurance procedures. Manage volume of overdues to agreed levels (maximum oldest dates). Ensure compliance with technical, quality and health and safety standards. Compliance with technical standards and quality systems within technical discipline. Produce accurate estimates of resources required for projects and manage projects to ensure profitability. Work undertaken within agreed services standards. Input to planning: recruitment, retention, succession and innovation to ensure business objectives are satisfied. Manage projects to operate profitably within budget constraints. Your Skills & Experience As an Engineer Surveyor your skills and qualifications will include: Required Bachelor's degree (or equivalent) and extensive experience in related field Relevant industry qualifications and experience Required: Level 4/HNC or fulfilling qualification category of current UKAS requirements, including appropriate experience as defined in UKAS RG series of documents Additional Information If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary The position will take accountability for implementing architecture designs and ensuring integration with new and existing systems Stakeholder engagement, including collaboration with business teams and customers, will be essential to translate business objectives into clear business cases, working alongside project managers and business analysts. The role will be responsible for managing teams and material resources, as well as overseeing technical execution and project delivery to achieve successful outcomes. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role Project Leadership: Guide project teams through solution delivery, providing technical direction and oversight while promoting best practices and Zurich's values. Issue Management: Manage teams when required to address operational issues promptly, ensuring minimal disruption to business processes Solution Design: Support the design and architecture of complex enterprise solutions, aligning technology with business objectives and Zurich's future-focused vision. Manage the delivery of the agreed approach with new and existing systems, optimizing for performance, security, and user experience. Stakeholder Engagement: Partner with business units, Enterprise Architects, Business Change, IT teams, and external vendors to understand requirements and communicate solution strategies clearly. Governance & Compliance: Maintain compliance with Zurich's IT standards, cloud guidelines, and regulatory policies, including ESG and sustainability considerations. Continuous Improvement: Identify opportunities for improvement and innovation, leveraging the latest technology trends to enhance Zurich's offerings. Your skills and experience Strong experience in enterprise solution architecture, preferably within the insurance or financial services sector. Experience in cloud platforms (Azure, AWS) and modern integration techniques. Experience working with technologies including Mule, Web Applications, Salesforce Ability to translate business needs into scalable technical solutions. Excellent communication and stakeholder management skills. Experience with project management methodologies and agile delivery. Familiarity with Security by design, DevOps, compliance best practices. Additional information Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler (Hybrid model) to handle single and multi-party Casualty claims of moderate to high complexity and exposure within specified authority limits. The successful candidate will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an unrelenting focus on indemnity, expense, and customer service. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role As a Bodily Injury Claims Handler your main responsibilities will include, but not necessarily be limited to, the following: Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits. Establish timely, accurate and consistent reserves and perform on-going reviews throughout the claims cycle within authority limit of €200K by estimating and validating value of claims. Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims. Possess strong policy language skills enabling accurate and consistent policy wording interpretation Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense Manage key internal and external relationships to ensure all stakeholders are informed on relevant issues Provide a high standard of customer service and adherence to legal and regulatory requirements Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers Strive for continuous improvement on claims file handling with feedback and support through the Quality Audit processes Your Skills & Experience As a Bodily Injury Claims Handler your skills and qualifications will include: A minimum of 10 years relevant claims handler experience, handling large portfolios of bodily injury claims CIP qualification required and ACII qualification desirable Must be accredited under the Minimum Competency Requirements Strong communication skills, both written and verbal Ability to manage and prioritise workload and diary management Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities Additional Information Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Life Assurance plc sucht einen deutschen Sachbearbeiter, der fr die Bearbeitung, die Ausstellung und Betreuung von Risikopolicen fr Zurich zustndig ist . This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role The role will heavily involve the processing of New Business Risk applications and servicing of the in-force business. The candidate will need to provide a high quality on demand services for customers and brokers and can organise their own flow of work within the department. We are looking for a highly motivated individual with excellent German communication skills. As an Administrator your main responsibilities will include, but not necessarily be limited to, the following: Ensuring that our customers come first is a key responsibility of the role Input and issue of Risk policies Post issue processing for insurance applications Dealing with broker and/or queries (via mail, email and telephone) Issuing letters, mails and Documents to Brokers Your Skills and Experience As an Administrator your skills and qualifications will include: Fluency in German The successful candidate will display excellent interpersonal and communication skills. You will be committed to achieving excellent customer outcomes. You will possess excellent organisational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning. You will be highly accurate in the daily processing that is completed. You will have good computer and keyboard skills. Third Level Qualification in relevant area Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements Additional Information Primary work location is Blackrock, Position is Dublin-based but occasional travel may be required to other Zurich locations. Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
Job Summary Zurich Insurance Company is looking for a Lawyer for a 12 month fixed term contract. This role will provide professional and independent legal advice to Zurich's business in Ireland. This role is mainly to support Zurich's Irish Business which is located in Blackrock, Dublin but working from other locations may also be required. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role As a Lawyer your main responsibilities will include, but not necessarily be limited to, the following: Provide general commercial, financial services and/or regulatory advice Provide legal advice on insurance and investment matters; Draft, negotiate, review, and advise on a variety of commercial contracts, products and supporting documentation Ensure that advice accurately reflects applicable laws, regulations and practice. Mitigate legal risk and assist with commercial risk mitigation and regulatory compliance. Relationships: Internal: Extended Legal Team in Ireland Relevant business contacts and senior management "Service provider" relationship with business contacts that call on advice. External: External lawyers Zurich Group Brokers and Customers as deemed necessary by the business Your Skills and Experience As a Lawyer your skills and qualifications will include: Relevant degree - Legal/Business Qualified Lawyer - Ideal candidate will have 4-6 years post qualification experience in commercial or financial services. Experience of insurance /investment/pensions financial services practice from an Irish legal and regulatory perspective an advantage. Technical Competencies Practical understanding of financial services is an advantage Strong drafting skills Ability to research legislation Non Technical Competencies Communication, influencing and negotiation skills with ability to adapt style to suit audience. Ability to work within a team environment Ability to take initiative in fast moving environment Customer centric Strong problem solving ability Additional Information Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations. This is a hybrid position which requires 2-3 days in the office per week (Blackrock). If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Life is expanding its Risk Claims Team in line with our growing protection business. We are looking for an ambitious individual who is passionate about delivering an exceptional customer experience at moments that matter most. Reporting to the Head of Claims, this newly created role is an exciting opportunity to take on a senior position within a dynamic and supportive environment, working across our Individual Protection and Group Protection portfolios. If you have strong technical expertise and enjoy mentoring others, shaping process improvements, and collaborating across teams, this role offers an ideal next step in your career. This role is a controlled function under the CBI Fitness and Probity Standard. Your Role As a Lead Claims Assessor, you will play a key part in ensuring we deliver fair, timely, and compassionate claims decisions. Your responsibilities will include: Leading the assessment and signing off on complex Death, Critical Illness, and Income Protection claims. Providing coaching, mentorship, and training to junior assessors to support their development. Managing customer, employer, and broker queries with professionalism and empathy, representing Zurich Life in the market when required. Applying established best practices to consistently meet standards in accuracy, compliance, and service quality. Coordinating claim processing and ensuring timely payment of benefits. Ensuring all decisions adhere to Zurich's risk and compliance policies. Collaborating closely with internal stakeholders to share insights, resolve queries, and drive continuous improvement. Supporting the Head of Claims on strategic initiatives and project work. Your Skills and Experience We'd love to hear from you if you have: A strong track record in Risk Claim Assessment, ideally across Life, Income Protection, and Critical Illness products; or senior experience in a related area with a Life Insurance Company. Excellent attention to detail and a genuine commitment to customer care. Confident communication skills, with experience engaging with customers, employers, and brokers. Proficiency in Microsoft Word and Excel. The ability to manage competing priorities and work effectively under pressure. A collaborative mindset and willingness to support team development. The ability to meet and maintain CBI Minimum Competency Code requirements. German language skills (an advantage but not required). 3rd level qualification and / or relevant professional qualifications such as Actuarial, Legal or medical/Nursing would be an advantage. Additional Information Primary work location is Blackrock, If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.
Property Claims Handler Zurich Insurance plc in our Wexford Centre of Excellence is looking for a is looking for a Property Claims Handler to join our Property Claims Team. The successful candidate will have with strong organisational and communication skills, seeking to develop or further advance their career in Claims. Working in a fast paced environment, the right candidate will be required to manage a portfolio of property claims in a pro-active and efficient way, whilst delivering a positive customer experience to all stakeholders. Your Role As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following: Investigating, validating and settling a wide range of Property Damage Claims Negotiating fair settlement in line with Company standards Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service Reviews, resolves and proactively finalises claims within authority limits Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators Adheres to local regulatory and governance requirements throughout the life of the claim Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes Getting involved in project or adhoc duties to support management Your Skills and Experience Minimum Qualifications: A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided. Preferred Qualification & Experience: Strong customer service skills focused on the delivery of quality customer service Strong verbal and written communication skills Be able to prioritise and work to deadlines Desire to learn and be flexible to business change Ability to recognise and understand appropriate legislative regulations Working at all times lawfully and in accordance with pre-defined regulatory compliance Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills Ability to work within a team environment focused on the achievement of both individual and team goals An innovative approach to work, training and problem solving Ability to multi-task An enthusiastic and flexible approach that includes the ability to self-motivate Quick learning capabilities and an aptitude for understanding the variable elements of insurance products High level IT and administration skills Ability to resolve customer problems Additional Information Primary work location is Wexford or Dublin based but occasional travel may be required to other Zurich locations. Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; and more. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button \"Apply online\". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance plc in our Wexford Centre of Excellence is looking for a is looking for a Property Claims Handler to join our Property Claims Team. The successful candidate will have with strong organisational and communication skills, seeking to develop or further advance their career in Claims. Working in a fast paced environment, the right candidate will be required to manage a portfolio of property claims in a pro-active and efficient way, whilst delivering a positive customer experience to all stakeholders. Your role As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following: Investigating, validating and settling a wide range of Property Damage Claims Negotiating fair settlement in line with Company standards Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service Reviews, resolves and proactively finalises claims within authority limits Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators Adheres to local regulatory and governance requirements throughout the life of the claim Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes Getting involved in project or adhoc duties to support management Your skills and experience Minimum Qualifications: A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided. Preferred Qualification & Experience: Strong customer service skills focused on the delivery of quality customer service Strong verbal and written communication skills Be able to prioritise and work to deadlines Desire to learn and be flexible to business change Ability to recognise and understand appropriate legislative regulations Working at all times lawfully and in accordance with pre-defined regulatory compliance Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills Ability to work within a team environment focused on the achievement of both individual and team goals An innovative approach to work, training and problem solving Ability to multi-task An enthusiastic and flexible approach that includes the ability to self-motivate Quick learning capabilities and an aptitude for understanding the variable elements of insurance products High level IT and administration skills Ability to resolve customer problems Additional information Primary work location is Wexford. Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
