Job Summary Zurich Insurance Plcis looking for a Business Lines Market Facing Underwriter Mid Market Team. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role Team Overview: The Business Lines Mid-Market Team based in ZCW are responsible for meeting the Insurance needs of our Business Lines customers through our broker channel. The team are responsible for underwriting our existing book of SME Business, Mid-Market Property and Casualty Business. Role Summary: Reporting to the Mid-Market Team Coach, the Underwriter will be required to work closely with Broker Partners and other internal operations, such as Pricing, Product Underwriting, Claims, Finance, Sales & Distribution and Risk Engineering to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels. Role & Responsibilities: The successful candidate's responsibilities will include, but not necessarily be limited to the following: Underwrite and analyse 'renewal' business utilizing the Zurich Way of Underwriting framework and within delegated authority levels. Responsible for relationship management of key Customer and Broker Accounts Negotiating terms & conditions in line with our agreed strategy on ZRC and Retention Contribute to managing schemes Build relationships in support of customer/business acquisition and retention (e.g. by handling a range of queries, providing advice to assist with the development of an account) Implement agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights Adhere to Central Bank compliance standards of operating Demonstrate high level of Quality Assurance in all elements of the underwriting process Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion Maintain Underwriting Records in accordance with regulatory /statutory and internal requirements Be flexible to participate in ad hoc projects Deliver superior service in the management of renewals Your skills and experience As a Business Lines Market Facing Underwriter Mid Market Team your skills and qualifications will include: Required 3 years plus industry knowledge with preferred experience working with SME & P&C risks Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII Excellent technical insurance knowledge, including specific knowledge in Commercial Insurance Excellent numerical and analytical skills Excellent knowledge of Zurich products/policy wordings Competencies: Ability to work within a team environment - focused on the achievement of both individual and team goals Ability to build key relationships with partners & customers Excellent communication skills (both verbal and written) Strong negotiation skills A strong team player with a flexible, positive attitude towards work Strong leadership and delegation skills Enthusiasm, ambition and innovation Ability to operate independently Good research skills Pro-active with strong problem-solving, decision-making and judgment skills Excellent attention to detail, including a strong ability to multitask Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations Excellent planning and organisational skills that support a high service standard All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values . Additional information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. In this entry level role you will work as part of a collaborative team that is responsible for the administration and negotiation of material damage claims. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role The successful candidate's responsibilities will include, but not necessarily be limited to the following: Proactively manage a portfolio of cases from notification of loss settlement in line with established standards, procedures, and guidance provided. Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle. Work towards resolving cases quickly and accurately, with a strong emphasis on customer satisfaction. Strive for continuous improvement on claim file handling with feedback and support through our Quality Audit processes Notification, administration, investigation, negotiation and settlement of material damage claims. Liaise with Customers, Brokers, Company Service Providers and Claimants by telephone and by written correspondence Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations Your skills and experience Minimum Qualifications: A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. Preferred Qualification & Experience: Provide exceptional customer service with a focus on quality and care. Communicate effectively, both verbally and in writing. Prioritize tasks, meeting deadlines efficiently. Embrace a learning mindset and adapt to changing business needs. Understand and adhere to relevant legislative regulations and regulatory requirements. Collaborate effectively within a team, achieving individual and collective goals. Demonstrate advanced IT skills and resolve customer issues empathetically. Additonal information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford to join on a 12 month fixed term contract. The role itself will focus on understanding what matters to Zurich customers; Meeting customer demands is a key part of our roles. Zurich offers you the ability to expand your knowledge base and create a career within General Insurance. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following: -Deliver telephone-based support to customers on all aspects of general insurance underwriting -Respond to customer queries relating to our products (home, motor & van) in a timely and efficient manner - striving to exceed quality customer service -Retain current customers in line with challenging business targets -Identify upsell opportunities for additional policy benefits -Contact targeted renewals to drive retention targets -Build rapport & relationship with our potential and existing customers -Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities -Focus on the achievement of challenging service levels with customer centricity crucial to all processes Your Skills and Experience As a Personal Lines Agent your skills and qualifications will include: -Excellent phone manner & communication skills -Good IT Skills (use of MS Office Products) -Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment - dealing with customers -Experience within the insurance industry would be an advantage -Completed or be in the process of completing CIP as a minimum and / or ACII qualification -Demonstrate excellent verbal & written communication skills -Have attention to details, ability to interpret data and ability to follow work through -Have the ability to prioritise and manage own work while considering the greater impact on the team -Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate -Build rapport with our customers quickly & put the customer at the centre of everything we do -Be resilient in the nature of our work and adapt to changing conditions -Have good negotiation skills to close renewal offer & be target focused. -Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products -Demonstrate solution focus in approach to work and dealing with stakeholders Additional Information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who We Are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for an Agri Market Facing Underwriter to join our Personal Lines Department. The Agri Underwriter is responsible for the account management of our Farm Protection Business through our Direct Customers & Broker partners. Develop and maintain relationships with our Farm Business Development Managers, Direct Customers & Broker partners in support of business retention and acquisition and to determine their insurance related needs and provide solutions. Contribute to the development of propositions and apply organisations quality standards in order to deliver profitable business results. The Underwriter will be working closely with Sales and Distribution and other internal operations, such as Product, Claims, Business Lines and Finance to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role As an Agri Market Facing Underwriter your main responsibilities will include, but not necessarily be limited to, the following: Under direct supervision, underwrite and analyses new and renewal business utilizing the Zurich Way of Underwriting framework and within delegated authority levels. Specific job tasks for area of responsibility include: Measuring exposure & analysing risk primarily for business referred by our online quotation tools/products. Quoting & setting coverage for cases not automatically rated/accepted. Negotiating terms & conditions. Contribute to managing accounts. Build relationships in support of customer/business acquisition and retention (e.g., by handling a range of queries, providing advice to assist with the development of an account). Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline. Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights. Adhere to Central Bank compliance standards of operating. Demonstrate high level of quality assurance in all elements of the underwriting process Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion. Responsible for the maintenance of all customer Underwriting Records in accordance with regulatory /statutory and internal requirements. Relationships: Internal Relationships Active engage and interact where necessary with Risk Engineering, Claims, Underwriting Technical Centre, Distribution Management, Proposition Development and other functional areas. External Relationships Engagement and participate in promotion of Zurich at events when appropriate. Your skills & experience As a Market Facing Underwriter your skills and qualifications will include: Qualification, Knowledge & Experience: A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. Bachelor's degree and / or holds or is working towards relevant professional qualifications i.e. CIP, ACII. Minimum 3 Years industry knowledge in Commercial Insurance Underwriting Authority Level Min 1 Excellent technical insurance knowledge, including specific knowledge in the Agricultural sector Skills & Competencies: Advanced knowledge of the Insurance Industry is required, specific knowledge of the Agricultural sector would be beneficial. Thorough understanding of the relevant systems, sales practices in addition to our products being sold in the market. Solid understanding of Underwriting practices, rules and performance metrics. A high level of experience in contributing to and working effectively as part of a successful team. Strong communication and interpersonal skills supporting an ability to develop and maintain valuable and productive relationships with key customers Excellent planning and organisational skills Strong Problem-solving, decision-making and judgement skills Strong knowledge of regulatory and legal requirements Supports organisational change and improvement Ability to drive and manage own work All employees are expected to work in accordance with the values laid out in Zurich Basics. Key personal attributes Results driven with a proven track record of executing and delivering results Excellent communication and relationship skills with a strong history of collaborating effectively with key business partners A strong team player with a flexible, positive attitude towards work Excellent planning and organisational skills that support a high service standard Excellent attention to detail, including a strong ability to multitask Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations Good research skills Good IT literacy skills and knowledge of frequently used applications Additional information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for an Agri Market Facing Underwriter to join our Personal Lines Department. The Agri Underwriter is responsible for the account management of our Farm Protection Business through our Direct Customers & Broker partners. Develop and maintain relationships with our Farm Business Development Managers, Direct Customers & Broker partners in support of business retention and acquisition and to determine their insurance related needs and provide solutions. Contribute to the development of propositions and apply organisations quality standards in order to deliver profitable business results. The Underwriter will be working closely with Sales and Distribution and other internal operations, such as Product, Claims, Business Lines and Finance to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role As an Agri Market Facing Underwriter your main responsibilities will include, but not necessarily be limited to, the following: Under direct supervision, underwrite and analyses new and renewal business utilizing the Zurich Way of Underwriting framework and within delegated authority levels. Specific job tasks for area of responsibility include: Measuring exposure & analysing risk primarily for business referred by our online quotation tools/products. Quoting & setting coverage for cases not automatically rated/accepted. Negotiating terms & conditions. Contribute to managing accounts. Build relationships in support of customer/business acquisition and retention (e.g., by handling a range of queries, providing advice to assist with the development of an account). Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline. Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights. Adhere to Central Bank compliance standards of operating. Demonstrate high level of quality assurance in all elements of the underwriting process Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion. Responsible for the maintenance of all customer Underwriting Records in accordance with regulatory /statutory and internal requirements. Relationships: Internal Relationships Active engage and interact where necessary with Risk Engineering, Claims, Underwriting Technical Centre, Distribution Management, Proposition Development and other functional areas. External Relationships Engagement and participate in promotion of Zurich at events when appropriate. Your skills and experience As a Market Facing Underwriter your skills and qualifications will include: Qualification, Knowledge & Experience: A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. Bachelor's degree and / or holds or is working towards relevant professional qualifications i.e. CIP, ACII. Minimum 3 Years industry knowledge in Commercial Insurance Underwriting Authority Level Min 1 Excellent technical insurance knowledge, including specific knowledge in the Agricultural sector Skills & Competencies: Advanced knowledge of the Insurance Industry is required, specific knowledge of the Agricultural sector would be beneficial. Thorough understanding of the relevant systems, sales practices in addition to our products being sold in the market. Solid understanding of Underwriting practices, rules and performance metrics. A high level of experience in contributing to and working effectively as part of a successful team. Strong communication and interpersonal skills supporting an ability to develop and maintain valuable and productive relationships with key customers Excellent planning and organisational skills Strong Problem-solving, decision-making and judgement skills Strong knowledge of regulatory and legal requirements Supports organisational change and improvement Ability to drive and manage own work All employees are expected to work in accordance with the values laid out in Zurich Basics. Key personal attributes Results driven with a proven track record of executing and delivering results Excellent communication and relationship skills with a strong history of collaborating effectively with key business partners A strong team player with a flexible, positive attitude towards work Excellent planning and organisational skills that support a high service standard Excellent attention to detail, including a strong ability to multitask Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations Good research skills Good IT literacy skills and knowledge of frequently used applications Additional Information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance Plc is looking for an experienced Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc. Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role The successful candidate's responsibilities will include, but not necessarily be limited to the following: Managing a portfolio of material damage claims. Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided. Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims. Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense. Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates Provide a high standard of customer service and adherence to legal and regulatory requirements. Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes. Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence Responsible for relationship management of both first and Third Party Claimants Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations Your skills and experience Required: 1 years plus industry knowledge Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII Excellent technical insurance knowledge Strong decision making and sound numeric skills High level of interpersonal and communication (verbal/written) skills Experience in the engagement of suppliers and external vendors Desire to learn and be flexible to business change Ability to recognize, understand and adhere to appropriate legislative regulations Competencies: Ability to work within a team environment - focused on the achievement of both individual and team goals Ability to build key relationships with customers internally and externally Excellent communication skills (both verbal and written) Strong negotiation skills A strong team player with a flexible, positive attitude towards work Strong leadership and delegation skills Enthusiasm, ambition and innovation Ability to operate independently Good research skills Pro-active with strong problem-solving, decision-making and judgment skills Excellent attention to detail, including a strong ability to multitask Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations Excellent planning and organisational skills that support a high service standard All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. Additional Information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Insurance is looking for an experienced Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc. Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your role The successful candidate's responsibilities will include, but not necessarily be limited to the following: Managing a portfolio of material damage claims. Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided. Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims. Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense. Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates Provide a high standard of customer service and adherence to legal and regulatory requirements. Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes. Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence Responsible for relationship management of both first and Third Party Claimants Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations Your skills and experience Required: 1 years plus industry knowledge Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII Excellent technical insurance knowledge Strong decision making and sound numeric skills High level of interpersonal and communication (verbal/written) skills Experience in the engagement of suppliers and external vendors Desire to learn and be flexible to business change Ability to recognize, understand and adhere to appropriate legislative regulations Competencies: Ability to work within a team environment - focused on the achievement of both individual and team goals Ability to build key relationships with customers internally and externally Excellent communication skills (both verbal and written) Strong negotiation skills A strong team player with a flexible, positive attitude towards work Strong leadership and delegation skills Enthusiasm, ambition and innovation Ability to operate independently Good research skills Pro-active with strong problem-solving, decision-making and judgment skills Excellent attention to detail, including a strong ability to multitask Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations Excellent planning and organisational skills that support a high service standard All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. Additional information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Personal Lines Direct Sales Agent Zurich Insurance in our Wexford Centre of Excellence is looking for a Personal Lines Direct Sales Agent to join the Direct New Business Team who manage all Direct new business across our home, motor, and van products. If you have a flair for sales, and are a target focused individual you will enjoy working in our sales team. Your role As a Direct Sales Agent your main responsibilities will include, but not necessarily be limited to, the following: -Working in the sales team the Direct Sales Agent will be responsible for following up on quotations and completing sales of our Zurich products (home, motor & van) over the phone - direct with our customers. -You will work in a target driven environment and will be rewarded with a competitive sales bonus on a monthly basis for meeting or exceeding your monthly targets. -Identify and develop calls likely to result in new business. -Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities. -Convert quotations into sales in order to exceed team targets. -Retain current customers in line with challenging business targets. -Identify upsell opportunities for additional policy benefits. -Contacting targeted renewals to drive retention targets. -Build rapport & relationship with our potential and existing customers. -Experience in the insurance industry would be desirable. Your skills and experience As a Direct Sales Agent your skills and qualifications will include: -Excellent phone manner & communication skills. -Good IT Skills (use of MS Office Products). -Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent) Third Level Qualification (minimum level 6 standard). -Completed or be in the process of completing CIP as a minimum and / or ACII qualification - more desirable state rather than required. -Previous experience of working in a sales & target driven environment. -Have good negotiation skills to close the new business or renewal offer & be target focused. -Enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate. -Have attention to details, ability to interpret data and ability to follow work through. Additional Information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Life Assurance plc is looking for a Broker Consultant who has the ability to partner with our extensive relationships with Financial Brokers/Advisors. As a Life Broker Consultant within Zurich, the successful candidate will be part of the strongest and most successful Broker Consultant Team operating in the Irish Financial Services Market. This role is a controlled function under the CBI Fitness and Probity Standard. Your role As a Broker Consultant your main responsibilities will include, but not necessarily be limited to, the following: Work closely with Financial Brokers/Advisors, allowing them to deliver superior service to their clients. Understand the needs of a panel of Financial Brokers/Advisors and their clients and help fulfil those needs with the use of Zurich products. Work to exceed targets by building and growing profitable relationships with our Financial Broker/Advisor network. Identify how the technical expertise within Zurich can be properly focused and delivered to the Financial Broker/Advisor network. Be a business partner to the Financial Broker/Advisor and deliver the help needed for them to expand and be more efficient in running their own business. Create, develop and manage relationships with a panel of Financial Brokers/Advisors to promote Zurich and drive sales. Understand the market place and industry developments when dealing with our distributors. Understand how the Irish Financial Broker/Advisor business works - current position, future aspirations and how Zurich can partner with them. Improve and update product and market knowledge and apply knowledge appropriately. Manage own priorities and make effective use of resources available Your skills & experience As a Broker Consultant your skills and qualifications will include: Strong technical knowledge of life, investment and pension products. Strong academic qualifications, minimum QFA qualified together with a commitment to attain relevant technical insurance qualifications. Excellent and deep understanding of the intermediary marketplace, competitors, as well as intermediary business models. Strong communication skills with the ability to adapt style to the individual needs of intermediaries and able to network and successfully build relationships. An ability to engage on an individual and/or group basis through high degree of presentation skills with an ability to make a positive impact and build rapport with others. Self-motivated, goal orientated and resilient. The ability to achieve qualitative and quantitative individual targets under set business targets. Effective personal organisational/business planning skills. Proven ability to think creatively and to innovate. Problem solving, decision making and solid business judgement. Additional Information Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
Job Summary Zurich Life Assurance plc is looking for an Operations Administrator within the Service Teams area of the business to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans. Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need . This role may be available part-time or full is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Your Role As an Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following: Ensuring that our customers come first is a key responsibility of the role Processing all client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures Dealing with clients/members and brokers/employers and other stakeholders over the phone Complaint's handling Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work Your Skills and Experience As an Operations Administrator your skills and qualifications will include: Good working knowledge of Microsoft Word, Excel Third Level Qualification in relevant area Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements. Previous administration experience an advantage Excellent attention to detail Has excellent inter-personal skills Ability to work in a dynamic team environment Be well organized, results driven and capable of working to tight deadlines Good communicator with excellent interpersonal skills Additional Information Prima ry work location is Blackrock, . The work is office based for at least the first four to six months. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together!
